Nice place we looked at many places in artesia in couple of places in san Diego but when we finally went to this place we liked a design very beautiful plus we picked a lab grown design that was in our price range definitely recommend this place

I have two GORGEOUS rings from here. The issue Ive had is that both have a lot of tiny diamonds. On one of my rings, a tiny diamond has fallen out twice and needed replacement. The good thing about my experience, is that when I took it in, luckily it fell out in the first 9 months of owning the ring, I didnt realize I had to bring the ring in every six months for it to be checked for the warranty to continue. If no, the warranty is gone. They still allowed me that one time to be a couple of months late and I got to keep my warranty and it was fixed for free. Second ring I have, ZERO issues and I get compliments every time I wear it. Its in the pic. Overall experience, pluses and minuses.

Awesome customer service and great deals (Valentines Day related).We spent 30 minutes here comparing rings and loved their selection. Friends and Family deal plus a discontinued model sale made for a great experience.

I had a truly unforgettable experience at Helzberg today. All of the sales representatives were very cordial and welcoming. The young lady that assisted me gave me world-class customer service. I felt as though she really knew what she was talking about- she had great knowledge about all the products I looked at. I picked out some pretty gorgeous pieces and will truly treasure them. I will definitely recommend this location to all of my friends and family members :)

Very friendly and helpful staff. Clean. They have some nice jewelry. My friend just bought her engagment ring from here and its gorgeous. Pricing is $$$.

Ruby and Charlie are amazing. The whole family was there looking. Pour oldest daughters engagement ring was purchased there by our son to be soon in law, they cleaned her ring and then we looked at some beautiful settings for pour other daughter. Ruby helped her with what she truly wants so her boyfriend can finds out easily. We will defiantly will be going back for a anniversary ring for myself. This jewelry store is the VERY BEST. Go say hi. What have you got to lose?

Very knowledgeable staff! Helped me in my means hassle free!! Katie and Kassie both made my experience incredible, thank you both for all your help in picking out my ring. God Bless You !

This is a very long review, but I encourage you to read it all! If I could give them zero stars I would. I live in Idaho, but I was in California on a very special vacation that my family had planned just for me. My husband bought me a beautiful ring for my birthday, but it had to be ordered and then it would be shipped back to my house in Idaho. This was on February 5. They said I would have it by February 17. Fast forward to February 22 and I still do not have the ring. I was told on February 17 it arrived at the store and then would promptly be sent to me and I would have it in a couple of days. I called the store and inquired where my ring was. The guy puts me on hold for about 15 minutes searching the whole store for my ring. He comes back empty handed and then proceeds to tell me that they have one ring in the store and it is a size 8 1/2. That is my ring....he then proceeds to look closer at the ring and notice that it had my name on it with a note saying to send it to me, but no one did. He then sort of apologizes to me on the phone, but he did not seem like he cared much. Here it is February 26 and I still have no ring. They sent it by FedEx and it says it should arrive tomorrow, but guess what there is another catch! In order for me to get the package I have to present ID and sign for the package when it is delivered. My husband and I both work during the day and will not be home when it is delivered...I am so very unhappy with the service here. The man I spoke to on the phone was not very compassionate that they had misplaced a $350 ring we had purchased. I love Helzberg very much, but this store is horrible. I should have waited to purchase the ring from the wonderful Helzberg in Idaho. I am so close to just sending the ring back and asking for a full refund. Big waste of time and money for me. I also then went to the corporate customer service and asked for a small refund because of the issues and they told me that only the store itself could offer me a discount and they could do nothing. I am not calling the store again to get crappy customer service!!!

Get ring, earrings and pendant inspected AND cleaned. Julie was awwwwesome. Highly recommend

Helzberg seems like its going downhill. I used to receive wonderful, personalized service, but that has changed. I paid for lifetime warranty on a necklace and earrings set, but every time I need the warranty, I have to prove that I have it, and this last time, they tried to tell me it didnt cover my earrings, so I had to prove that too. Now theyve had my earrings for about a month, and I havent received any communication about when they will be ready to pick up. I only needed a diamond replaced and a re-dip of the white gold.

They were so wonderful and helpful. They helped me design my wedding rings!

This place is awesome, and has great customer service. I would suggest Helzberg Diamonds to anyone looking for beautiful jewelry. I always have a great experience here. If you go, ask for Julie and ruby. They both have excellent customer service and are super friendly!!

Poor customer service!!! Gave me a huge run around about my ring. I went ahead with the repair service after paying and being assured there would be no additional charges. 10 days later they call me asking for additional money. I will not be going back at all, and I will make sure my friends and family will be joining me in the avoidance.

The Escondido Helzberg diamond has the absolute worst customer service. I purchased a beautiful ring set for my wife. The manager Charlie was more than helpful when I was spending all of my money on a purchase. Fast forward a year and a half my wife takes her rings in for service and we pay the expedited charge for same day service One of the ladies stated she had a loose stone and they serviced the ring. 15 days later my wife wakes up from her sleep to find her main diamond missing. I search high and low all over the house for it and it’s no where to be found with the search exhausted. I decided to purchase a new stone for my wife and have it placed my wife is very anxious being she is 8 months pregnant and wants her ring for maternity pictures. My wife spoke to Charlie after multiple failed attempts and Charlie states she would cover the overnight service fee and send the ring to us insured the next day all we needed to do was drop it off. We drop it off and Charlie is gone shopping I leave my name and number and ask for them to have Charlie call me when she gets back from shopping..... on the clock...must be nice. We leave the diamond with a woman who is extremely rude she has a strong foreign accent and a piss poor attitude 8 hours go by with no call so I call the store back unfortunately for me the foreign lady answers the phone and seems very annoyed sorry we want answers on some very expensive jewelry. I wait two days with no response like promised and no finished ring. I call today and what do you know foreign girl picks up and now says in a very rude fashion “I told you we will call when it’s done in 2-4 Weeks” I asked her to have Charlie call me at 11am this morning because that is not what she has promised me. Well it’s now 545 and the store closes in 15 minutes I called with no answer and have been left in the dark by terrible rude staff I am sure if I had another 10,000 dollars sitting in front of them for a ring they would be doing anything to make a sale like the did the first time... they promised great service well that stops the day after you buy your ring. I am extremely disappointed with Helzberg in the Escondido CA mall and I will be sure to never ever ever recommend them to anyone I care about. The staff needs a major training on customer service and the foreign gal needs to find some happiness in life and get a different job. Whatever you do do not use Helzberg!!!! It will be a nightmare.

Julie really makes this place shine always taking care of us, and never in a bad mood. @michellenavarrete how dare you fat shame someone. Your post was very ignorant.Black diamonds are the cheapest diamond.Also I would never use credit, I dont need it. I believe its their job to offer you credit the only people who get offended by this are the people who dont have credit.All and all this store is and will be my place to shop.Ruby and Kassie are great too.

Love this place. Michelle is great. bought here several times

Julie is the star of this location!!! Helping me get my ring too propose to my gf on such short notice. i really would like to take this time to say i appreciate what she has done for me😊

By far the worst service ever received by a heavy set Sales Associate Julie. Felt very belittled. Asked me to finance twice after saying no the first time no need to finance will be paying upfront & then trying to show me something cheaper than what I was looking at because she said those are black diamonds those are expensive. She automatically judged that I cant afford? You dont know what I do living. Ended up taking my business else where because of the poor customer service recieved!!! I would suggest staying away from her & her bad comments!!!

Only go in once or twice a year for getting a jewelry cleaning or to get a free thing they send me a card for, and the clerks remember me. Pretty awesome customer service, and great prices.

Knowledgable staff. No hagle pricing. I will shop here again.

Great staff that is super helpful and courteous.

Quick and painless. People were great!

Excellent service everytime!

Low to mid grade diamonds. Okay if you arent looking for a clear high quality stone.

Love this place its brilliant

They were very helpful.

Fantastic service, great sale

Great customer service