Reserved a pickup truck to move furniture 2 weeks in advance online. Branch calls me 3 days before to confirm reservation and tells me Im not eligible for the USAA discount I had secured. Agent was adamant that I was not eligible and did not even care to ask for clarification from management. I had to call corporate to ensure I was given the discount I knew I was eligible before. On reservation day the manager calls me 1 HOUR BEFORE I had scheduled pickup and told me they had no truck to give me and the best they could do was a sedan. Completely foiled my plans at the very last minute. Do not trust this establishment

They were so accommodating and kind, even when they were overbooked. They made sure that every customer was satisfied with their reservation or they found a location that has what you need. Life savers and they definitely made our Mother’s Day worth it!! Keep up the great work!!

Service and staff excellent. Prices are high (Due to vehicle shortage)

Austin was super helpful and very thorough with explaining everything we needed to know about our rental . Thank you Austin for wonderful customer service you made my day alittle easier!!

I just had the best experience with Enterprise. The location is 765 E. Columbus Avenue in Springfield Massachusetts. I needed a rental while my car was in the shop. An Enterprise employee picked me up at the repair shop and brought me to the rental shop. I had the pleasure of dealing with Travers Curtis the Branch Rental Manager. He was very professional and quickly set me up with a rental. The employee that picked me up was friendly and professional. I was planning on a multiple day rental, but my car was ready late in the day, so I had the car one day. I returned the car and a quick transaction later they brought me back to the repair shop where I picked up my car. Great people and will rent there for all my future rental needs!!! Very happy experience!!!

I’ve been renting from enterprise for months now for work from the Boston Rd location in Springfield MA with no problem... I went to the location on east Columbus ave in Springfield,MA the last time I rented because it’s closer to my job and it was the worst mistake ever... well I had to bring back the rental I got from that location after hours because the company I work for was going to rent me a car for travel. I fully inspected the car when I returned it and made sure everything was okay, but I did not take pictures so I guess that was where I failed. The next day, I get a call from them stating that THE CAR HAD A DENT THE SIZE OF A BASKETBALL on the passenger side so they filed a claim against my insurance and I couldn’t rent another car until it is resolved. I just got a call yesterday saying that they will be closing the claim because it WAS NOT THE CAR I WAS RENTING! Before filing that claim their employees should have verified if it was the right vehicle assigned to me. They take days to return my deposit BUT file that claim BEFORE EVEN VERIFYING. Im so upset about it. NOW I know to take my own pictures when returning the car. Maybe even just take my business elsewhere. HUGE INCONVENIENCE.

Scheduled a rental car for 10am on Friday. They called us 30 minutes prior to tell us that the car they had for us “got in an accident” and they wouldn’t have one for us until 1pm, delaying our trip we had planned. We got there at 1pm and had to sit there and wait for 45 min before someone helped us and “quickly cleaned the car themselves” to give to us. Upon entering the car there was someone’s hair tie along with other garbage in the vehicle. The vehicle smelt SO strongly of cigarettes and weed that we had to stop and buy an air freshener and anti nausea medicine because it was making me sick. We rented for a trip, and because my vehicle is in the shop. We returned the car and decided to rent out a vehicle at Hertz instead and they were so professional, fast, no BS, and CLEAN. I will never rent a car from enterprise again.

On Mondays I guess its hard to get a car because I had to wait until afternoon. Friendly service.

Great place. Friendly customer service and meets my standards to continue to rent from this location. All cars are thoroughly cleaned and disinfected.

The guys at Enterprise are always so courteous and professional. Very friendly, always start up a conversation while taking care of me. Love this location

Wow....the downtown Springfield location is wonderful. I recently rented a vehicle and had a problem, I emailed and the branch manager responded immediately and more than made it right! The customer service i received was phenomenal! Will certainly refer and do business again there.

Good place to rent from especially since Many other places required a major credit card

Kelsey was excellent. She called to confirm the online reservation less than 2 minutes after booked. She took care of everything and was quick to follow up and process. Highly recommended.

Usually I dont have an issue here, How ever last time I rented a vehicle here I returned it 2 hours before the drop off time. The guys were busy and dealing with costumers so I dropped the key off in the drop box and left. I got a call the next day saying I had the car for an extra day!?!?! What? I informed them exactly what time and day I had dropped it off and that they could even check their cameras if they needed to. They still charged me for an extra day... So I will be callingtheir Corporate office and taking my rental needs elsewhere.

Given the times we are in right now the service was quick. The only disappointing part was not having the Enfield branch open. The staff in Springfield is great - they retrieved my reservation and offered me two cars to select from. Once selected I was on my way within mintues, just a quick review of the car was all. Upon returning my car the wait was a little longer but it was early (right when they opened) and several folks were in line. Given that I still felt that my overall time in line was quick given the number of folks there. I even had at least 2 employees ask if I was taken care of. I would recommend Enterprise.

Worst customer service ive ever talked 2. Everyone that works there is clueless and not helpful at all until you threaten them with calling the corporate office. I will never rent from them again. The best part is I rented a car 2 months in advance and talked to them and confirmed the day before pick up they just gave my rental to someone else the day I was supposed to pick it up and almost ruined my trip.

I had a wonderful experience with enterprise from the very beginning. I reserved my vehicle and got a response the next morning. I was in and out my vehicle was clean and sanitized. It was more than I expected. They were also informative about the process and detail oriented. I felt safe and comfortable with the car I rented. I would give them a complete satisfactory 5 stars. Easy and efficient service.

Friendly, service was nice, plus they are pretty fast when in need of a vehicle.

Terrible service...had a reservation in for 2wks go to pick up vehicle and they didnt even have one for me. I had to then wait for them to come back from Chicopee getting another vehicle and then it wasnt right to end up getting a vehicle they already had and was cleaning at the time. Over an hour before I left there. Smh

Very pleasant and helpful.

Been renting from here for years, & if I ever had a problem they took care of it right away ! & the cars are always good !

Fastest service ever. Id refer all my friends an ba family to them.

This is the most difficult enterprise branch, the employees aren’t lenient or anything. You legit wanna throw money at them and they reject it. They also need a hair sample along with 16 proofs of address. Can I give no stars? I’ve already complained to corporate as well.

Car was clean. A little pricey,but service was good.

Service is OUTSTANDING and Prices are better than any other rental in area, beleive me I Checkd

2nd time renting from this location. Car was filthy. Had to clean it before we left. The previous vehicle had Gatorade bottles under the seats and coffee and a sticky substance everywhere in the vehicle .The 2nd vehicle had no bottles but was clearly not wiped down as it too had refuse of someone previous.Next day. Thru a snowstorm.Dug car out to get on road and found tires were almost bald. Tried calling Enterprise could not get thru.. I’ve been renting personally and professionally for years and have never had an experience like this.Car had 42k miles.When driving we noticed a strange sound and thought it was the snow. The next day we turned the car on and the same noise. Could not tell if it was engine related or not. Between the tires and the noisy engine this was not the best experience.Yes. Enterprise did their best to accommodate us when we traded vehicle and everything was smooth and respectful.

Horrible service and employees, aston was a complete A hole, he did not inform me properly an was very rude over the phone. I will never use this company again or suggest them to anyone.

Very friendly, professional, well trained staffs. I always think of this location whenever I need a rental.

Great customer service, clean car with no issues. Pick up and drop off were easy. I think the Springfield location is doing a great job, considering the volume they are having to deal with at the moment during the pandemic.

The only problem I had was the interior wasn’t completely cleaned. It’s the only reason I won’t give it 5 stars.

Great car ,great service . 24 hours had my deposit back in my bamk account .. Absolutely no problems

For the most part my experience is usually great. This particular time I did have one guy who was very rude every time I spoke with him I cant remember his name right now but I will post it when I remember. Also am a very loyal customer and rent very often and yet this time I had issues with the way they were charging me and when they would charge me and it was just a big mess and I feel like they charged Me Too! Much. But for the most part its usually a good experience I dont have a credit card and they always make it seamless to still rent without it.

Called twice this past week to confirm everything with Tommy. My wife and I had to travel to that dump of a rental car agency in Springfield. Tommy was made aware both times we had to go up to Massachusetts from Connecticut to get a rental car. He was well aware we were from out of state he did not tell us that we had to put everything on one credit card only. We had asked him not once but twice can we put a deposit on our bank card and the credit card for the rental car he said no problem again not once but twice. Drove all the way up there for nothing. Learn to train your employees if they do not or cannot do their job then get rid of them useless

Great place to rent a car. But given the times though in I guess their pockets are a little tight because they change policies without notifying customers or given a notice. As Ive done in the past with no problem now they take no after hours returns and the lady I was speaking with lied and said she or somebody was in the building when I returned the car which was at 1:15 15 minutes after they close they also take bigger deposits on cars

The rental process is easy. Only problem i have is employees will walk right by you and not even ask if you need help. I was dropping the kids off to my rental and 3 employees passed right by me a few times each.

Great service and everyone is pleasant

Fantastic customer service, great Covid safety practices, and everyone was incredibly friendly and helpful. I highly recommend this Enterprise location!

GREAT CUSTOMER SERVICE

This location has the most unprofessional employees! They have zero customer service skills. I only come because the location opens after hours, besides that I would not even return.

ATROCIOUS customer service. Rented a vehicle from here last week, had the worst car rental experience I’ve ever had. Upon arrival the gentleman who greeted us was right off the bat in a mood and giving us an attitude. He brought us to the first car and it smelled like smoke so I asked for another, the first car had such an overwhelming smell we couldn’t even tell that second vehicle also had a subtle smell of smoke, we took it and drove off. When we turned up the AC and the car began to wreak of cigarette smell. I immediately called requesting a different car, to which I was told can’t do anything about it until Monday. What a sad and pathetic answer, we picked up on Thursday, our return date was Monday! With no help from this location I learned from the corporate # you can exchange a vehicle from any location, finally found a location with a vehicle, 1 hour away in Worcester (a huge thank you to Dusty and Karen at the Madison St, Worcester location for saving the day!)After 4 hours the manager (Travis, same rude gentleman who gave us the vehicle, with a very different tone this time) finally calls us, and asks “what happened what can I do to fix this?” Buddy. That’s why I called you 4 hours ago to help fix this what’s the point of calling now. Problems been solved, no thanks to you.Now for part 2: returning the vehicle.Upon returning the vehicle I told the rep the situation and that Travis should have made a note of a discount. I had the receipt from pickup in my hand stating $261 (pre-discount) he comes to me and says “ok after your discount it’ll be $281” and after some back and forth he proceeds to tell me the charge was “$320 not $261 because the car is 1 hour late” with an attitude, he finally removes the charge for the extra hour, hands us a receipt and says you’re all set. No apology. No empathy. Nothing. Just here. Bye. As if I inconvenienced him..Terrible terrible terrible service.To top it all off, these guys are guaranteed not cleaning or sanitizing the cars, there were visible stains and no sign the car was even wiped down. Also had the last renters hair tie and small belongings in the side door panels. Heck they’re giving out cars that wreak of smoke with no remorse, cleanliness is not their top priority.Avoid this location at all costs.

Great customer service 👏

Quick, easy, simple, and budget-friendly. Thats exactly what you want before you hit the road.Kyle helped me get outfitted before my long drive to DC and back, from MA, and he got me squared away quick and easy. Definitely coming back soon.

This location is the Serve the customers need to ride in comfort & safety. Providing the closing the doors on Sunday urgent care. I recommend this location to all. PA: Treat Rentals properly or you spoil it for caring people.

There were very helpful went out of there way to take care of my rental need very pleasant

Very easy to usePick up at auto body and drop off. Car was clean and in great condition.

Went online to reserve a truck from the Enfield office and was advised that I would get a call to confirm the details the day before ( no call ).I called them and was advised that I would need to pick up at the Springfield location and that they would place an additional $200 hold on my card until I returned the truck. (None of this was stated on the website.)Strike 1I cancelled the reservation and attempted to reserve it at Bradley instead, however the woman didnt speak English well and told me that I had to have the truck back by 12pm. I told her that she probably meant 12am. (Doesnt make sense to only be open from 4am -12pm). I told her that Id instead call back.Strike 2FINALLY, I spoke with a lady who knew her job and setup the reservation. I asked her about the $200 hold and she advised that all locations are different and Bradley is only 20%.The day of, I go to pickup my rental and no one is in the office. I called Enterprise (again no one called to confirm) and was told that I needed to go to another rental place instead. I drive over and yet again, no one is in the office. Eventually, I got my truck but noticed after the fact that they overcharged me (I had a $40 gc). Not surprisingly again got the run around.Strike 3All this to rent a truck for 3 hrs and use a gc. Never Again!!!

Jason, Patrick, Dan, and the rest of the team in East Hartford showed me what service is all about. Got me a better deal than i asked for, were not pushy, are real people who obviously like their jobs and company. So do I.Im sending everyone I know looking for a vehicle. These guys are one of a kind.

Nice sonata I rented clean and smokeless.

Great customer service, great rental vehicle, Rented Dodge caravan great vehicle

When I got home with the vehicle and opened the back door there was something smudged all over the inside of the window! When my son pulled doen the cup holder on the back seat it had a soda lid and was sticky. Which means the car was not cleaned inside, with covid you would think they would be cleaning and disinfecting these cars!

E-Z rentals online, emails with reminders, good prices and good customer service. Easy drop off after hours, easy check in and check-out is easy. East Columbus avenue downtown Springfield Massachusetts

These people know customer service and are very knowledgeable. They offered me free transportation home but I had made arrangements. Good selection of cars. I like their attitude.

I was VERY disappointed. The car had a strong odor inside and the car looked like it had not even been cleaned outside and inside.

A little bit of a wait time. about 15min. But a wonderful team of employees.

Alex was very helpful and friendly. Easy process.

Very easy reservation and pick up. The car given to us was very clean and got us to our destination and back quite comfortably.

Great guys here! Im a frequent renter and they do little things here and there to take care of their regulars. It doesnt go unnoticed!

Once my rental was reserved, I was in and out. Thats great service.

The car we received was not cleaned but was labeled by the assistant manager that it was. There was mayonnaise and so much food stuck on the buttons as well as the console. Not happy to pay so much and not receive a FULLY CLEANED VEHICLE ESPECIALLY DURING THESE TIMES. WE HAVE CHILDREN TRAVELING WITH US AND WE WERE TOLD BY THE ASST. MANAGER THAT IT WAS CLEANED AS A GUARANTEE REFERENCING THE HANGING PIECE OF PAPER FROM THE MIRROR

Those are all my guys at E.columbus Ave they are really great love this location and the manager Kyle he’s the very best go check them out they will most certainly work with you through anything

Great experience. Friendly and professional

This is the worst company in my nearby area. Nothing to do with employees of the same company but on Boston Rd! They treat the customer in a friendly way and if the customer doesnt understand something with pleasure they do, compared to the other establishment on East Columbus Ave. They treat the customer badly, in the worst way, they are rude, the manager of that Place is the worst, they reserve a vehicle on time and are never available or smell bad of marijuana. And the stupidity inside worse. The guys who work there always smell bad of marijuana! all dirty vehicles, its horrible!

Rented a vehicle through my insurance after being in a accident there was tree sap over the vehicle. The gentleman I was dealing with walked around the vehicle with me and my mother and pointed all spots out. Month later brought the vehicle back and was being accused of the spots especially a spot where they tried removing tree sap prior to me renting the vehicle. I’ll never go back to this location ever for my rental needs

Is a good experience with a great team work. Im so grateful to be a client of enterprise.

Staff were very courteous and found a car to fit my insurance daily limit. Talked me through the additional optional costs in an informative but not pushy way (Thanks Brandon?). Car was great, and clean (Minus the previous occupant who smoked in it despite all the labels reminding you smoking is prohibited). Had a minor issue with my final bill but Shaneice addressed that super fast. Overall, wouldnt hesitate to use again but to other drivers please have some self control and realize other people dont smoke!!!!

This company unprofessional are stolen money are clients. BELIEVE ME GO OTHER PLACE! .

I checked with about 7 local offices within a 30-40 mile range and could not find anyone that could help me change me vehicle.

Give cars dirty smelling like cigarettes

The people at Enterprise on Columbus Road in Springfield MA are very courteous and friendly. I would recommend anyone to use this Enterprise location. Kudos!

Love them!

I am a regular Enterprise Customer my job consist of traveling. I usually rent my vehicles from the Palmer Ma location and today I tried the Columbus ave location and I regret even trying. The employees and management have poor customer service skills here. They did nothing to ensure customer satisfaction. I left this location disappointed because the Palmer location ensures customer satisfaction and they go above and beyond for their customers. Unfortunately their not open on Sundays. Today Enterprise lost $ and a potential regular customer at their Columbus ave Springfield location. A year later and your employees still have poor customer service skills. I understand their in the City and have to deal with a lot more than most enterprise employees however if their going to let it effect their job performance then maybe customer service isn’t the job for them. I am so disappointed with the service I received today. I recommend the Palmer location their a lot more pleasant and polite they go out of their way to assist their customers.

Awsome

Dirty...hot... because of construction next door. And putting in new sewers on the street.

Great place that is willing to go above and beyond. Helped a disabled vehicle on the Pike and they were able to arrange a rental for a family of 5.Id recommend this car rental place

Very good service, fair price, and nice car. Convenient location, helpful staff. I will be back. Thank you.

Set up a reservation online and called specifically about using my card and they said yes everything was all set. Went day of to be told they do not accept. Wasting my time screwing up my plans royally. Went to another car service... They accepted same card and no issues. Wont ever try this place again

My experience here was wonderfulGreat customer serviceI will be renting here alwaysThank you again

I have rented a car there for over three months each time they keep raising the price even though I was quoted a different and lower price when I got to the branch they raised by seven dollars a day making it $1165 for a one month rental for a tiny little Mitsubishi Maroge

I have rented twice from Enterprise and I was happy with the service. I however was going to rent for about 4 more days but it would have cost me more than it did for 1 week. If I could have gotten a better price for the 4 days for the same vehicle I would have rented it. I had the 2018 Nissan Rogue and I loved it. Also more point as for each rental for the Enterprise Plus

Got into an accident, my insurance covered the rental, but the service here was so amazing and great they picked me up from my home. And the female was so great at attending me. She gave me water etc. i was having a long day, so that made everything better. Highly recommend!

Cars could be cleaner,also train your employees to be more polite with customers. First time ever that someone tried to force me to get insurance. Eventually didnt get it but spent 10 minutes arguing with lady that i dont need insurance thru enterprise.

Good People. They always make sure to take care of me😊

Excellent experience, quick in, nice car, quick out once I returned it. The staff was pleasant and helpful both times. No complaints about the quality of the staff, cars, and base price; they do however mollywop you with a bunch of little extra charges. You pay for convenience I guess, but all around great transaction.

People were excellent, vehicle was in very good condition. No hassles or extras with pick up or drop off. Pace was veey busy and still received timely service. Highly recommend rentals at this location.

I went to rent a car at this location, the staff was very friendly and did everything on their hands to please the costumers. What I really didnt like was the marijuana smell that came from behind the customer service desk. What make me believe that they are allowed to smoke in the work place during the shift. That is why they are so friendly.

When I travel I enterprise goes with me! Godz Messenger

Very nice and helpful Staff. They came to pick us up to get the car and returned us to where we were staying in our RV. Gave us great tips on local food places and sights to see. Price was high for rental cars, but very few rentals give you this kind of service.

I had the best experience with this Enterprise. My car was broken into last week and between my insurance company, enterprise and the auto body I went to, it was the easiest experience ever. Everyone at enterprise was very kind, friendly, and professional. I loved how they even came and picked me up at the auto body shop and brought me to get a rental very convenient. I will recommend this Enterprise to anyone and I will most definitely use them again if needed. Thank you!!! :)

Ive long been impressed with thoughtful, efficient service at many Enterprise locations and Springfield MA team was no exception. Their office on East Columbus was humming with cheerful, courteous employees helping customers get/return their rentals and have a good experience doing so. Looking forward to renting with them again.

Experienced great fast service returning a car with my friend. In and out in 5 minutes.

I needed to be picked up at the last minute after a family emergency and they did, without hesitation. Extremely friendly service plus they make it quick and easy. Thank you guys, my family and I had a wonderful weekend and you were the start of it.

Car was ready for me and in excellent condition. Staff was friendly and efficient. Pickup procedure was fast. After hours drop box was very convenient. Highly recommend!

The service, car, etc. were all good. The downtown Springfield, MA location, however, is really inconvenient to anything. Getting there requires navigating through spaghetti highways and local roads, and it is close to nothing. Otherwise, theyre all friendly, helpful, and very nice to deal with.

Friendly staff that are willing to work with you. Thanks to this branch I was able to give my girls a great vacation... Thanks for everything. Will keep conducting business with your company.

They do not disappoint. Made reservation online which helped. Exterior needed washing and gas on 1/4 not full. I blame it on the weather but next time it will need to be shiny

Good customer service, in and out in no time. Very courteous

Came 2 see the vehicle well b renting next month 2 take our 5 grandchildren on a trip 2 PA. The vehicle will seat us nicely. They were very accommodating, allowing us 2 see a couple of vehicles.

Very friendly and helpful staff. The pickup and drop off service is great, and the car was in very good condition

I wish I read the following review before I rented the car.I asked the guy for no extra coverage and he put in yes for extra coverage and had me sign off. And when I returned the car I found out about this. They didnt wanna give me my money back. Im never coming back to this place..NEVER!!!!Hope this is helpful to all the new customers!!

We recently had to rent a vehicle to travel out of state for my sons Navy graduation. Adam Pianta and Chris (the new guy, lol) were GREAT! with our rental experience.Great service with Enterprise will rent from them again...They dont only pick you and drop you off they also hook you up! Thanks Adam