user
Fry Heating & Cooling
3130 Executive Pkwy #409, Toledo, OH 43606, United States
Appearance
Comments
S
Review №1

This company has taken care of every HVAC thing Ive needed since 2018. Installed central air, checks my system every spring and fall, and now I had a whole house humidifier added.Chris got everything installed today, and up and running. Great work, professional team. I have every confidence that they keep my house nice and comfy for us!

Ri
Review №2

They said they came out to do a free estimate on my home. I need some duct work done. I called 3 times to ask about my estimate. They came out on a Friday and by the following Friday I never got a response, so apparently they did not care about getting the job. I ended up going with a different company. They came out and I had an estimate in about an hour. I will never recommend Fry to anyone. Ive never gotten completely ignored by a company that is suppose to be professional. Again never will I recommend them to anyone.

Va
Review №3

Larry was openly friendly and very knowledgeable about his job. He arrived on time and immediately started his task. I highly recommend Larry for any and all furnace and/or a.c. work needed.

Da
Review №4

I needed to replace two systems (A/C and Furnace) and knowing this was going to be an expensive investment to our home, reached out to the major heating and cooling companies in the Toledo area; six to be exact. In addition, I did research to understand the pros/cons of each brand as well as the try to get my mind around the infinite system configuration options available (e.g. single stage, two stage, multi-stage, etc.).It goes without saying Dan (the owner) was more responsive and accommodating to my plethora of questions and concerns. He was by far the most attentive to our needs (e.g., budget, humidity control, etc.). When it came to money, Dan didnt try to take us to the cleaners. I received some quotes that were $10,000 more than their closest competitor.If anyone does any work to their home, they know the crew that shows up to work is what really matters. This is why I give Frys five starts. Austin (lead tech) was on-time, explained the installation process, and most importantly, made sure clean-up was to my wifes standard. I cant even do that.Austin was flanked by Jonathan on day one and two. Jonathan was also courteous and professional. If he needed to put something on the floor, he made sure it was on a protective blanket (we have floors that scratch just by looking at them). Later on day two and for all of day three, Frys sent Cameron. Cameron like Austin, was fantastic. He set up our thermostats, primed our main A/C (York 21 SEER, 5 Ton - guys, you gotta get one, super cool A/C system and it makes no noise) and helped get the Hx3 app on my iPhone.Another important thing to mention was what Frys did as a result of shipping damaged caused to my main A/C unit. Rather than say, you have to wait weeks for a new one (and be without A/C), Dan (the owner), made an executive decision to have a 21 SEER unit installed at the price of my 19 SEER unit.Back to Austin. We replaced our Nest thermostats and when I went to take it off, one of them peeled a ton of paint off the wall. I explained to Austin what happened and despite knowing everyone is on a tight schedule, he said, Dont worry about it, the stat can be installed later. He also offered to bring a portable A/C from their shop so my kids could be comfortable at night. Again, this was my mistake, not it theirs.At the end of the project, Dan (the owner) arrived to see if everything was done to my liking. Hardly anyone does that these days.Super pleased with our York system (pulled down our humidity from 68% to 50% in one day). Very happy that we went with Fry Heating & Cooling.

Te
Review №5

We were provided excellent service by Cameron, Douglas and Jennifer. Our 6 year-old tankless water heater was consistently having an error code. We contacted three companies to have them look at our water heater. Fry was the only company that took the time to consider that it could be repaired instead of replacing it. Douglas the sales rep was amazing to work with. While discussing our problem he suggested that he thought it could be repaired instead of replaced, and even better that it might still be under warranty. Cameron the service technician was off that day, but he still answered questions that Douglas sent his way since Cameron was more familiar with our type of water heater. Jennifer stayed in contact with us while we waited for the replacement part to come in since we had no hot water. On the day of the repair Cameron was knowledgeable and professional. He took the time to make sure the job was done properly.Needless to say we were ecstatic to go from what we thought was going to cost us over $5000 to repairing the unit with a part that was under warranty still that resulted in a bill of a little over $500.Fry is an honest and dependable company!

Ta
Review №6

Austin was the best tech I could have asked for! Quick and responsive service. I would 100% recommend!

Da
Review №7

Called them after I got home today from a very hot day (93F+) and found my house was sweltering. They sent out a tech within 2 1/2 hours. Cameron Taylor the tech was very knowledgeable and friendly. Top notch guy and great company. Thanks so much!

Er
Review №8

Taylor was very professional. He trained me on exactly what to expect and what he was doing. I would certainly recommend his services.

Te
Review №9

Douglas is so knowledgeable! Gave us the estimate options, low, mid & high ranges, and thoroughly explained each level. Great customer service!

Jo
Review №10

Fry Heating and Air was absolutely amazing from the first call we made to them! My 78 year old mom lost her AC on her 38 year old AC unit. They came right out and gave us a quote on a Friday and by Tuesday the following week they were able to replace her AC, furnace, hot water tank, humidifier at a very reasonable price! The 3 service men who did the work were extremely professional and never stopped working until the job was complete! Did i mention it was done in one day! Out of this world amazing! Thank you Fry!!!

Wh
Review №11

Austin came early (and within a few hours since calling which is awesome!) and was super fast, he saw what the problem was immediately and put a new part in to make sure the air would work and he was right! He really knows what he’s doing! Very friendly and knowledgeable. I will definitely call FRY again if I ever encounter more issues with my hvac again. I got a text with his name and photo which is nice, that way I know exactly who is coming, plus I could track his GPS (I didn’t, but the fact that I could was nice). I am just blown away with the service! Thank you!

St
Review №12

I was extremely pleased with the service that Fry provided, specifically the technician Cameron who completed the repair to my AC unit. He was prompt, courteous and very knowledgeable. He explained everything in detail and I was very satisfied. I recommend Fry without hesitation. They worked me into a busy schedule for them and were very reasonable in my opinion. I would also completely recommend specifically requesting Cameron for the service call. I will definitely request him again.

Br
Review №13

My furnace was on its last leg (and that’s an understatement). I called Fry Heating and Air and they were the only company that came out same day. Cameron explained everything to me thoroughly and presented me all options. I decided to pull the trigger on a new unit. Two weeks later and I couldn’t be more pleased with the outcome and my experience the entire way through. Cameron, Tom, Jesse, and Lee were all amazing. Very knowledgeable, professional guys who all had good personalities. The new unit is running great. The cleanup was above and beyond. Truly could not be happier. I would recommend this company to anyone. Also, special shout-out to Amber for being extremely patient with me while I weighed all my options. She was very polite on the phone and answered my ten thousand emails promptly every time. Thank you all!!!

Mi
Review №14

First time using FRY HVAC and we couldn’t be more pleased. We received a quick response when our AC went out with a same day appointment. Lee was an excellent technician who came out and ran diagnostics on our AC. He went above and beyond, was very patient with me and explained everything! We worked with Amber for our follow on appointment to fix the issue. Top notch customer service. Would use this company if needed in the future and highly recommend!Update: Cameron and Austin installed a new AC and furnace for us. They couldn’t have been more professional. They did an amazing job!

No
Review №15

Austin was pro-active on scheduling and clearly explained the repair situation. He did a great job on the repair and cleaning.

Ke
Review №16

Austin was great when he came out!! He was super informative and made sure I understood what was going on as he was doing it!

Ja
Review №17

They are very professional. They emailed, messaged, and called to make sure the parts, time, and location were right. The man who came and worked on my hot water tank was quick and effective. Checked multiple times that everything was working right and that I was satisfied before packing up.

Te
Review №18

Austin arrived within minutes. Immediately got to work - quickly found the issue. Replaced the part and was done - less than an hour. He was Polite, courteous and professional. You’ve got costume and I’ll be request Austin When I need your services again . Thx

Li
Review №19

Ive called Fry out to my house to deal with multiple heating and cooling issues over the past few years. Ive interacted with several office staff and technicians and each interaction has been positive. I continue to rely on Fry because they are easy to reach, responsive, professional, and on time. The technicians always take time and care to explain the situation and answer my questions before leaving. Its a relief to me that when something happens, I know Fry will answer the phone and send someone out quickly.

Je
Review №20

Mark, Austin and Nick were awesome! They thoroughly explained to me some of the issues that the installation presented, and worked with me and my husband to make sure we understood what was happening.Before he did any work, Nick made sure to contact the inspector and make sure the installation was up to code. He was very knowledgeable and explained things in a way that someone who’s not in the business could understand.I really appreciated the expertise of all 3 guys, their friendliness and willingness to do the extra work with the installation so we could have it the way we wanted it. The new unit looks and works great! We are so happy, and will highly recommend Fry to anyone who asks.

ju
Review №21

Very helpful and professional. I was very happy with the service.

Ph
Review №22

Douglas called a few minutes prior to my scheduled appointment to make sure I was ready for him to come.He arrived on time,was very nice,very professional, and very knowledgeable. He took the time to explain the process of how it would work getting the new HVAC system installed and how much it would cost. I will be going with them and appreciate their honesty and work ethics.Phyllis Wilkewitz

Jo
Review №23

Fry Heating & Cooling installed a new A/C unit at my house. The unit had some noise issues, but they came back out and fixed the issue. They were very professional and diligent in making sure I was happy. I highly recommend this company.

Jo
Review №24

Had a good experience with FRY when switching from propane to natural gas. Had them go through and change everything over and go over the unit. Great service. So when AC went out today, called to schedule and appointment for this afternoon, had me back up and running in under 20 mins. Just needed to replace a small part in the outdoor unit. When something else goes out I wont hesitate to call.

Ca
Review №25

My water heater was damaged by a recent flood in my basement. My insurance agent referred me to a local business (Monroe) for repair. I explained my situation with needing it replaced asap due to having a very sick spouse who is battling cancer at home. The local company left me hanging for days with unreturned phone calls. I contacted Fry Heating and Cooling and they came out in less than 24 hours. My techs were Mark and Lee. They were fast, professional and friendly. They were also very informative. The office staff was excellent as well. They took the stress away from me. I highly recommend this company and will definitely use them again in the future. Thank you Fry Heating & Cooling!

Ch
Review №26

We knew our air conditioner was on its last legs so we decided to start looking for a reputable dealer to install a new one along with a furnace. Douglas, one of their representative, came to our home and gave us a quote right there on the spot. Not only was the price where I expected it but Fry offered better products than other dealers we spoke to. They were able to get us scheduled right away and the gentlemen who installed everything were great. So friendly and knowledgeable. I will be recommending Fry to all my friends and family.

Ca
Review №27

Austin is very respectful and helpful with any questions you have. He has an awesome personality. He’s a keeper for your company

Au
Review №28

Called late in the afternoon and they came within a few hours (earlier than expected). Austin Suiter was awesome! Informed us of what was wrong and took the time to explain everything in a way we could understand. Truly appreciate the service we received!

Ma
Review №29

Doug was great to work with! He came out and gave me a quote on the spot to replace the AC, and hot water heater. The technicians that came out and did the work were very professional and friendly. They completed all of the work in one day, and answered all of the questions we had. I would strongly recommend Fry, good people and great service.

Ma
Review №30

Patrick did an excellent job this morning tuning up my 10 year old AC unit! He was very efficient and very knowledgeable! I would highly recommend Fry!

Ca
Review №31

Om and Mark did an awesome job installing new AC unit. Went above and beyond job performance. Would highly recommend Fry Heating and Cooling.

ti
Review №32

Larry was knowledgeable and solved the problem quickly. I also appreciate how Fry was able to send a guy out after hours same day. Well worth the upcharge to stay cool in this heat.

Ti
Review №33

Austin came for an annual a/c service this am. He was very professional and answered all my many questions. When the servicing was completed he was able to complete an estimate to replace our current heater/ax without requiring another appointment. I will definitely use Fry again for future heating/ac needs.

ce
Review №34

Chris was very knowledgeable and thorough as he troubleshooted the heating and air systems. He educated me about my systems performance.

Br
Review №35

We were having Air Conditioning issues in our restaurant that needed immediate attention. We found Fry Heating & Cooling online and called to get help with our problem. They said they would have someone reach out and that they did! Cameron called us very quickly to see what he could do to help. He made it to our rescue within the hour. In this difficult time the professionalism and responsiveness that Cameron provided was second to none. Great Job and Thank you Cameron and the Fry Heating & Cooling team!!

ry
Review №36

Austin was great. Perfect communication, did everything we needed , very professional. Even though it was 8:30 on a Friday night he didn’t cut any corners. Even turned down the beer I offered. 😆 highly recommended

Br
Review №37

Freya heating and cooling was suggested to us by several people on Facebook because they are reliable and they don’t push services that you don’t need. We gave them a call and Cameron came out right away and quickly diagnosed the problem. They ordered the part and it was fixed within a week. Unlike other companies, both times Cameron showed up at the start of the “time window” so I wasn’t sitting around waiting for him. I also very much love that they sent me a picture of the technician and gave me tracking information so I knew exactly who is coming to my home and when. I would highly recommend them to anyone needing HVAC services.

r
Review №38

Austin and Patrick were both very professional and skilled. We will continue to use Fry for our heating and cooling needs. Thank you

Da
Review №39

I had Fry Heating & Cooling install a complete new HVAC system. They arrived on time and Nick, Chris & Jesse were very friendly, but also knowledgeable and professional. A couple different times they ran into something unexpected and came to me first and explained my options before going any further. They did a great job and cleaned things up when they were done. I highly recommend them and wouldnt hesitate to use them again.

Na
Review №40

Had yearly AC maintenance done by Austin. He did great work, was right on time, and friendly. It’s representative of great service that we continually get from Fry.

Mi
Review №41

Great company. We were amazed at the quick response and on-time service call for our commercial (church) A/C unit. Cameron knew exactly what he was doing and got our older unit running again for us.

Je
Review №42

We have used Fry for many years for routine maintenance on our ac and heater. They replaced the condensing unit several years ago and modified the air intake as well. Their technicians are very knowledgeable, well trained, polite, clean and communicate well. Glad to see them twice a year for a routine maintenance check on the ac and furnace twice a year.

du
Review №43

Called for ac issues they came fast and fixed the issue within an hour good experience overall. Mark McCrory was extremely professional.

Ch
Review №44

No heat on a very cold day. I called and spoke with Amber. Austin was here within 30 minutes. He diagnosed the problem quickly and ordered the part that was needed. As soon as the part was in I received a phone call and he was here within 15 minutes. Austin is very professional, kind, knowledgeable and responsive. Amber made this experience absolutely excellent. She is pleasant, caring and efficient. Thank you for a great experience!

Jo
Review №45

Lee was at my home today for the regular a/c maintenance. What a great technician. He was reliable, on time, and knowledgeable. I trust him implicitly and, on his other recent visit, he diagnosed a problem with my hot water heater and quickly solved the problem. I’m very pleased with Lee and the work he has done at my home.

Jo
Review №46

Austin came out and replaced a part over the weekend. Service was prompt and he was helpful. Would use again.

Ch
Review №47

This was the easiest experience Ive ever had with a home improvement project. Amber was great to work with setting everything up and Larry was great on the quote and install. Fry had my boiler replaced a week before other companies could even start. I would not hesitate to use Fry again.

Al
Review №48

Called and came out 2 hours later! Technician was extremely professional, explained what he was doing and had air working in no time! Highly recommended!

St
Review №49

We have insulation coming through our duct work. We have had 2 other companies come out, with no results or solutions offered. Larry came, spent 2.5 hours in our home explaining the problems and offering us solutions. EXTREMELY professional, courteous and knowledgeable. He took the time to explain what was happening and why. Felt very comfortable with him in our home and very appreciative of his time and knowledge! Highly RECCOMEND this company. Thanks Larry!!

Ro
Review №50

Larry at Fry Heating was outstanding. He was so friendly and knowledgeable. We will definitely call on Fry Heating when we need help with our furnace. I must add to my review. Larry came back today because one of our rooms that has a separate thermostat was chilly. He knew right away what the problem was and he repaired it. Not only that he cleaned up after he finished. I cant say enough good things about Larry. He certainly understood and addressed all of our concerns. Larry, we cant thank you enough. You are outstanding. Two months ago.April 8, 2021- Larry to the rescue once again. We had a leak in our furnace which is in the garage because our house is on a slab. Our furnace was spouting water everywhere. We called Fry Heating and Larry was there within a half hour. He knew just what to do He turned off the heat and water to the furnace. Then he went to get the part. When he came back, he called Patrick to assist in changing the part. I cant say enough about how fantastic they both were. They were so friendly and knowledgeable. They changed the part and turned on the heat. They stayed until they knew everything was working properly. Amber and Phil in the office were also very friendly and helpful. They helped me post this review. I am technologically challenged. Whenever we have a heating or cooling problem we will call Fry Heating and Cooling. They are the very best.

De
Review №51

Austin came out earlier than expected, which was fantastic! He identified the issue, got the part, and fixed the problem. For such an amazing price! I am a happy customer! Thank you, Austin for your time, efficiency, skill, and professionalism. Also thank you for your kindness as well!

Ri
Review №52

Our technician Cameron answered our call quickly and got our air conditioning going on Sunday and saved us from an uncomfortable and grumpy day. Great friendly service and we will definitely be using from now on.

Fr
Review №53

Larry Millinger was professional, informative, helpful. I will request him for future service calls. Experience matters!

Ka
Review №54

Let me Tell you that Fry heating is the the place I will always do business with they are honest and straight forward. I had called them to service my furnace since it was having an issue with starting. I talked to Amber who was so nice and setup the appointment. The tech came out and found the issue quickly. Austin pointed out the problem and tried to locate a part but was coming up empty. My 25 year old furnace needed a part before Thanksgiving but they needed to order it. Austin said if it came in after the holiday he would come out and install it but With the holidays and age of the furnace there was going to be a longer wait for the part so Fry suggested that do to the age of the furnace and the possibility of parts being harder to find maybe it was time to think new. They owner came out and quoted a price and wee had a discussion about the install and within 2 days we had a new furnace installed. I also cannot say enough for there technician Jesse and his supervisor. They were top notch and stayed till the job was done. This was not a easy install either but they got it done. I would recommend Fry to anyone looking for a honest and professional place to install or service there furnace and air.

Pr
Review №55

Austin came out today to service my A/C, I must say he did a awesome job from start to finish, figured out the problem right away and fixed it in a timely manner, Im happy!

Co
Review №56

Mark was direct with helpful information and very knowledgeable. we fixed the problem first then discussed plans for future PM and planning replacement of system. Great service.

Je
Review №57

Semi-yearly AC and Furnace check, with filter change. Needed freon added.Austin was knowledgeable and professional.

So
Review №58

Larry was very personable and professional. Overall, it was an excellent experience.

sm
Review №59

Going to try to keep this short and sweet. Furnace decides it doesnt want to work anymore on a Saturday night, avg. 24 degree days, so a call a certain company to come out and see what they can do. It is determined my system is completely shot charges me $380 and says it gonna cost me over $5900 for a new system. Leaves me with no heat and $380 in the whole. Fast forward to Monday and Frys was one of my many estimate appointments that day. Doug comes in takes thorough look in and around the house telling me what has to be done and what will be updated to code. It was sounding really pricey when he was mentioning all the things they would have to do, but when it came down to the table meeting his offer didnt seem real (good kind). Got the green light from my boss and called up their finance guy Dan. Worked with me about payment options that were available and promised a crew would be there Wednesday. Wednesday hits Austin and Jesse get to the house at 8:30am the exact time he said he would arrive. I was on my way to work so Austin gave me his personal number for any problems they might hit or any questions I will have for this project. The instillation day goes smoothly on my end with no calls stating we hit a problem it is done before I get home. Really clean and looks great! This is already getting long so I cant tell you how much those two did. IT WAS A LOT. Cant thank Austin and Jesse enough for what he did. Austin even came back the next day to check the instillation to make sure everything was working properly and to check every screw and knob. If there is anyone else I am forgetting about this team I deeply apologize everyone was very quick to respond back to me and make sure everything was to my liking. Hands down the best HVAC service team I have ever had the pleasure of dealing with.

Sh
Review №60

Tom and James did a fantastic job installing AC into my home

Al
Review №61

Our heater went out on Friday evening, and Fry Heating was the only place that answered the phone when other companies claimed they had 24 hour service. Mark was at our house less than a half hour later! He was transparent and honest with us, and we really appreciate him helping us out so quickly. Great guy and a great business! Thanks, Mark!

Sh
Review №62

The whole experience from the sales to installation was outstanding. I would highly recommend them.

Ch
Review №63

Great prompt service. Reasonably priced. Cameron was great! Thanks.

Mi
Review №64

Dan -I want to congratulate you having two great employees.I called Amber on Monday 2/8/2021 and reported that our office on Glendale Ave was having a problem with their heat. I was in an important meeting and couldnt stay in touch with my office or yours. within the hour I was informed that Austin has already been on the building roof, found and fixed the problem and communicated with my employees in the office.I made one 3 minute phone call and the problem was resolved by your personnel.How great! My (and my employees) thanks to you, Amber, and Austin. They make your company GREAT!Gary MurphyIES SR VP

Co
Review №65

They came out and did the job to service our firnace quickly but... than they proceeded to charge us 230$ for the 10 minutes they were here. That is absolutely ridiculous. I will be taking my business else where.Update: it didnt seem to fix the problem we were having in the first place. I would give 0 stars if I could.

Cl
Review №66

I always use Frye for my boiler repairs and annual maintenance. Larry is absolutely top notch when it comes to ability, knowledge and honesty. Amber in the office is also great; she is friendly, keeps you informed on timelines and follows through. You can always count on Frye to do business the right way!

Vi
Review №67

Larry was polite and answered all my questions

Je
Review №68

Cameron and Austin did a great job replacing our complete system

Da
Review №69

We have used Fry since we bought our home in 1986. We have been pleased year in and year out as they have serviced our steam boiler and water heater. We so appreciate the KNOWLEDGE and professionalism that the technicians have....and their ability to explain to us what is going on with our boiler. We have the highest praise and regard for MARK and LARRY! Thank you!

te
Review №70

The guy they sent out he was so good and reasonable with the price he did his job so good . Thank you so much Fry Heating

Da
Review №71

Austin was great and was very responsive to all my questions and concerns. Thanks Fry!

J.
Review №72

I called to get clean and check on my furnace that Fry installed years ago. I was told it was a $109 fee out the door. The gentleman charged me $79 to come out and $109 for the cleaning. He gave me me another option of getting the VIP package which is a great value but still charged a trip charge of $79. I called the company after the fact and they said that its just $109 for the clean and check and no additional trip charge. I feel swindled but appreciate the work they did.

r
Review №73

Fry heating and cooling was very polite and prompt with their service. I would recommend to anyone looking for HVAC services

Ka
Review №74

Austin was so informative, professional and I couldnt be happier with the service. I learned more about my HVAC system tonight than I knew before. Thank you!

Am
Review №75

I called at 9:05am due to where furnace would turn on then shut off. By 10am Amber called me back to tell me a Austin, technician will be coming out. When Austin arrived he was professional and explained what was going on.Our programmable thermostat is not working. His tester said it’s 72 degrees and our said it’s 66 degrees in here. Out of vents it’s 97 degrees. It was also talking a long time 10mins and 66 degrees did not change on thermostat. He said it’s time for new one. (The thermostat we had on our wall he said they don’t make it anymore)Austin put a new one in and now it’s working great! He gave me his card so if I had any questions about thermostat I could call the office and he can help. I definitely recommend Fry heating and cooling! Thanks for all the help!

Ch
Review №76

Patrick did a great job diagnosing our electrical problems that were interfering with our AC to run properly. Even went as far as to contact a previous contractor about the issues. Thank you Patrick!

Ph
Review №77

I have had both my A/C and furnace serviced and repaired by Fry for over 20 consecutive years. The service/repair man always shows up clean, on time and very knowledgeable. I get an explanation on what needs to be done and a good estimate at the time. This company is very friendly to work with, very honest and trustworthy, and very very competent!

Ro
Review №78

I needed a new hot water heater installed as soon as possible so I called FryHeating because I knew that I would get excellent service. I spoke with Amber and she managed to get me on the schedule that day. She is amazing!I now have my new hot water heater, thanks to Amber and Mark and their excellent work.I strongly recommend FryHeating because of their fair pricing and excellent service. I’ve been a customer for many years and I have never been disappointed!!

An
Review №79

Austin came out and found out what was wrong within minutes and had our ac up and running in no time. Great job.

Mo
Review №80

Austin was extremely kind, efficient, and helpful! Called this morning and had my furnace repaired same day. Couldn’t be happier with the service at Fry Heating & Cooling!

Ju
Review №81

Installation of the furnace, humidifier and air conditioning done efficiently and earlier than expected. The installers answered all of my questions and alerted me of an issue that should be addressed to prevent future problems. Extremely satisfied!

Ch
Review №82

Nick and Austin were our techs, both excellent!

ro
Review №83

Serviceman Austin Suiter couldnt have been more accommodating. He discovered what we thought to be a heating problem was instead an exploded cleaning solution which had the appearance of possible leakage from the area of our boiler which services our baseboard heating system. Mr. Suiter saved us from worrying about the integrity of our system and wouldnt charge us. You can bet we will call Fry when we have a real problem. Thank you Fry heating and thank you Austin Suiter. Austin Suiter, you are the very best. All the employees at Fry are so very helpful and friendly. Phil helped me to be able to fill out this form. I am technologically challenged. He helped me be able to fill out and post this survey. Amber was so patient and friendly throughout the entire process. All three of you deserve five stars.

Ch
Review №84

Awesome service! Im not good with names but the repair person did an excellent job. He diagnosed the problem and completed the repair promptly. Were in the middle of a reno so we needed our furnance to be working in this weather. I am very happy with the service!

Cl
Review №85

They all are very nice people

mi
Review №86

I used Fry Heating, not based on price, but how they responded and actually cared about my family, yes I did call other companies, but Fry was the ONLY company who offered the use of portable heaters if they were unable to restore heat to my house( they did by the way) ! the service rep, Chris was very polite and explained the problem in a way that was understandable. we had the whole system replaced, the crew showed up on time and went right to work, heat was on that same day !we will certainly call them again, for whatever we need !

Ch
Review №87

Austin was great! Found some weird issues and fixed everything promptly and explained all the fixings. Would use again!

Mi
Review №88

Woke up to cold air blowing even though my heat was turned on. Made a call into Fry and Austin was out in less than an hour and fixed the problem for me. Appreciate the quick and friendly service!

Je
Review №89

Scheduled them for a emergency furnace repair. They were avaliable during the snowstorm and I had to cancel but they were ready to be there. Good people

Da
Review №90

Feel like they were trying to sell me a time share.Make sure you get all pricing first. Walked away very disappointed. Pretty sad after going to a business for over forty years they dont consider you a VIP. You have to pay for that status.

Ma
Review №91

I would highly recommend fry heating. We recently had our hot water tank replaced. Dan came and gave us a quote and was able to set up a replacement in a few days. Nick our installer was professional and answered all my questions. He also cleaned up before he left. We had called them as they had replaced our furnace and air conditioner a few years ago. The new units have saved us on heating and cooling bills ever since. Give them a call.

me
Review №92

Kille an jonathan did a out-stand job an Profession job, polite a five star job a Install heating system in the dead of Winter we were Very much Please in Fry Heating &Cooling Service will have then bk again !! ray, form Whitehouse

Sa
Review №93

I worked with Fry Heating and Cooling in November of last year and had a great experience. The tech who came by to inspect our furnace was knowledgeable and helpful. I was planning on calling them back this year. But unfortunately, I am reconsidering that now. Today I received a bill in the mail from them for a service I never requested. The bill was dated November 10th, 2020 and claimed to be charging me for a renewal service. I never signed any contract for any such renewal, nor did I see or hear from anyone on November 10th, the alleged date of service.Please see the companys reply below. They responded in a professional manner, as you can see. Im changing the review to 4 stars, rather than the 3 I originally had listed because of the way they responded to an issue like this. I believe 4 stars reflects the quality of the service I experienced last year, while also acknowledging that there certainly are some communication issues surrounding their billing policies.

Bo
Review №94

Austin was very professional and took care of the problem with my furnace. Very good company

Ma
Review №95

Furnace went out and tech #1 couldnt figure it out. Tech #2 figured it out quickly and I was told needed a new furnace and was quoted 2 models. Agreed to purchase one and was told to expect a call from office next day to schedule. Still waiting 2 weeks later for the call. Called another company and they installed a 96% effeciency for same price as Frys 80%.

Je
Review №96

Austin came out for our hot water tank and got our water heater running until we replace it tomorrow with Austin was professional and kind and will rely on fry from now on

Ma
Review №97

If I could I would give zero stars. We had a service contract with Fry for two years since moving into our home. They never arrive on time and never admit their faults. They’ve come and argued that a filter replacement was not included in our contract and every time I have to talk to someone in office who then ultimately verified it is included. They’ve come and serviced units incompletely or incorrectly. It’s never simple, always have to fight for correct service as they seem to cut corners. Zero customer service. Will never use their service again.

Am
Review №98

Friendly & knowledgeable staff. Prompt service. On the higher end of price, but absolutely worth it. I didnt even know we had a warranty, the technician did all the leg work to find out & apply the warranty from another company. Have earned my loyalty.

Ka
Review №99

Austin was our service technician!! Outstanding job very professional.

Pa
Review №100

Service was exceptional! Patrick and amber went above and beyond!! Will use again and highly recommend !

Information
14 Photos
100 Comments
4.8 Rating
  • Address:3130 Executive Pkwy #409, Toledo, OH 43606, United States
  • Site:http://www.fryheating.com/
  • Phone:+1 419-472-1106
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Furnace repair service
  • Heating contractor
  • Hot water system supplier
Working hours
  • Monday:8am–4pm
  • Tuesday:8am–4pm
  • Wednesday:8am–4pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–4pm
  • Sunday:8am–4pm
Offerings
  • Repair services:Yes
Similar organizations