Not recommendedNo security at all Unknown people will knock your door at night and if you complain about it to management there is no action says Residents problem we can’t helpPeople at the leasing office is not at all helpful and doesn’t respond if we go to leasing office keep calling to leasing office they cut the call says we are busy.they took double security deposit towards leasing for 6months and I gave back the unit in good condition and they deducted all my security deposit towards painting charges and all others things which was the broken before giving me the unit and got an letter to pay more 65$ and keep calling to leasing office doesn’t respond to call it is too horrible they trouble residents and make wait at the leasing office employees are rude to the residentsThey says talk with manager and if we ask when manager is available they just give the business card and ask us to call in that number and we keep calling doesn’t respond to calls.

Security and Management are AWFUL. There are homeless people EVERYWHERE! They leave their junk filled cars in the lot, dig thru the dumpsters daily, and head on over to the river where they have camps set up. The pools dont get cleaned often and are in the areas near the street where homeless charge their devices and hang out. Recently a lady tried to get in with blood all over her leg while my family and I were in there. And in the back where the river is, is just dangerous and trashed. I have gotten into several altercations with them just trying to do securitys AND the offices job, just trying to keep them away from my family and I. Quite frankly, it does not seem like management cares about addressing this PROBLEM.NOT FAIR FOR THE PEOPLE PAYING 1500 IN RENT!The amenities seem nice, but they are limited and there is no equipment for anyone to use the amenities as far as the sporting areas. Poorly kept. Like I said, Managment does not care as long as people keep moving in. A bunch of kids running this place. Horrible

Please take your money and go elsewhere.I will list the reasons so it becomes super clear to you why being coming here would be the worst experience.1. Leasing office will never return your deposit regardless how you leave the apartment.2. Leasing office associates/agents like Zahraa will make false promises about the apartment you will be getting and rush you into signing the lease. Mostly students live here and they think they can fool everyone like they fool the young students here.3. More than half the gates are not secured with locks. Almost all dumpsters are full most of the time.4. Rude and unresponsive leasing office. Will make, change and bend rules without prior notice or official announcement via email.

Management is horrible, bunch of kids in charge of peoples life , whole country is open now and their office is still closed, they never answer the phone and never call you back , horrible horrible staff , dont waist your time and money , very very disappointed after living here for on year.

Cant even have a proper working website to fill out applications during a pandemic. Theyre too scared to offer paper applications to make up for their buggy site. Staff is fake and only care when its convenient for them.Edit in response to owner: Whatever - already tried and done. Hire a better management team who actually cares about ensuring positive business.

I’ve been living here for about a year and half. I really enjoy it there. The staff is really great. Everyone is nice and helpful when asking questions. The process to get a place is really easy and fast. The office is also always willing to work with you if you need something.Also the maintenance fix the problem fast. This not a bunch a problem to begin with but if something does go wrong the maintenance crew is awesome. They always want to help and are very knowledgeable. I would recommend anyone to live here.

Ive lived here for about 2 years and a little while back, when my roommates and I were trying to transfer to a larger apartment, we called and called the office again and again during open hours to no avail. It typically took a week or few to hear anything back. We had to grasp at every straw to complete the process. Only recently have they started to be a bit better with actually answering communications. Sure it might be easy to apply to live here, but once youre in, good luck reaching them.Security-wise, theres little to none, besides a few people driving around checking for permits at night. All they do is look for permit-less cars to tow. Stealing isnt uncommon here, both of my roommates have had their bikes or their bike parts stolen repeatedly and the management/security will do nothing.More recently, the management raised the rent without even 24 HRs notice!!! Its absolutely unacceptable, unfair, and shady. They cite rising labor costs but all the amenities are closed and maintenance is only doing emergency repair! Not only that, but when we moved apartments they tried to charge us for the torn up broken couch that they used to originally furnish the apartment. All of the couches and chairs provided often are missing little feet so that they dont scrape across the floor.The plumbing is also pretty terrible, the water in the shower (not the bath faucet, only the shower faucet) will not stay the temp you set it. It often fluctuates wildly regardless of whether you touch the dials. This occurred in 2 different apartments that Ive experienced so it leads me to believe its systemic.The maintenance people are nice though, its the only redeeming quality. Theyre typically pretty friendly and helpful and fix issues quickly.Overall, wouldnt really recommend this apartment complex. Managements negligent and shady.

So everything is pretty cool here. The office is doing better with responding but the best option is to just walk up and knock cause calls hardly ever get answered. But besides THAT, the maintenance here is great. Dustin from maintenance is super cool and literally helps me with everything. Ask for Dustin if you can!! He’s hella tight and has been the most helpful person here. Don’t get rid of him or I’ll flip out. Lol

I went for a tour of a one bedroom and found a dead roach in the closet. Never renting from them👎

I had a really great experience with this apartment complex & management. A very pleasant woman named Zahraa helped me every step of the way & got me the exact apartment I wanted. Getting my keys was nice & easy & the complex provides internet which is really helpful. The people are nice & the complex is perfect walking distance and feels very safe. You can’t get in without a clicker & it’s gated.

Just moved in it was a smooth transition. Zahraa and Office staff went above and beyond. I had a ton of questions before applying and all were answered to my satisfaction. Very clean complex. Highly recommended.

Worst place Ive ever lived, and that includes stints in South Central LA. Wonder how many of the positive reviews are fake...

Okay. I just have to make another comment about my experience with living here. I had placed a request to have my oven looked at and within hours someone was here. Dustin came here and right out of the gate I knew he was going to resolve my issue. He was very professional and asked the right questions and did his job. He was so kind and friendly and I almost wanted to put him in my pocket and keep him here. Lol. He said the stove needed to be replaced and gave me a timeline and sure enough....He came through and delivered my new stove. I will blame all my weight gain now on Dustin for doing an awesome job.

Ive lived here for 8-years and Ill say Dustin is one-of-a-kind. Although, hes in the maintenance department, Hes extremely knowledgeable about gas lines. My work order was about a gas leak and with his understanding of gas lines he knew immediately the source of my problem. It was rather ingenious to see; as an added bonus, for the gays and women, hes VERY easy on the eyes. If Dustin leaves, I leave. Thats all I have to say.

I love living here !! We have the best maintenance on this side of the West Coast. Dustin is always on time and has an awesome cowboy hat. He still speaks even when he is super busy, and he is so nice and happy. If you move in here just to let you know, your stuff will always get done. P.S. just Ask for Dustin !!

I needed to move and it was urgent, Zahraa made sure any questions I had were answered timely and helped me through the entire process. I was able to move into a great new unit 2 weeks later. The complex is homey and easy to get comfortable in with great access to the rest of the city. The rest of the staff in the office was very friendly and helpful as well.

I live in a three bedroom and had been having AC troubles for some time. One of the maintenance employees Dustin was super super helpful and was able to resolve the issue and keep up with my maintenance requests consistently. Ask for him if you need any maintenance, especially AC work.

Dustin, at URV came in on Christmas Eve to fix a problem with my water heater. Very friendly and understanding to my wife and I. Dustin not only told me what he fix but also explained to me what happened and cause the issue. Thanks again Dustin and to all the staff members at URV

Dustin on the maintenance team has been such a huge help to me and my roommates. He gets to our work orders immediately and is so patient with us. It’s very appreciated and he is so extremely helpful.

I been living here for almost a year an a half and it has been a good experience. I especially like there maintenance crew. I had a guy name Dustin to work on the oven that me and my roommate had problems with. He noticed that it was really old and put in the word to the office that we needed a new oven. Three days later, he was installing a new oven. So,I would say that the service here is good.

Terrible property management, and a general level of communication is lacking. I rented here for one year and if I could leave lower reviews, I would. The maintenance workers are very hard working and genuine people. I understand that managing an apartment complex is by no means a simple, and easy job. Laundry machines and systems down for weeks with zero accommodations or compensation (ask you to purchase new cards for other spots on the propriety???). I had 3+ different managers come in and out of this complex while living here, it’s disorganized and atrocious. Be ready to fight tooth and nail in fighting additional unforeseen costs after living here. College students and young persons I DO NOT RECOMMEND! Find somewhere cheaper and more competent in serving residents being sac state is closed atm!!!!

Even if this is the only apartment that accepts your application, dont live here. The incompetence of the staff is horrifying. For example, we had to have them re-draft our lease THREE different times before they got it right. They told us the wrong mailbox, gave us the wrong key for the amenities, and absolutely NEVER answered the phone. The only time they would communicate with us is if we threatened legal action. We also had a neighbor who would scream to himself and at others while he smoked meth right outside of our door. The complex refused to evict him. Homeless people broke into cars all the time; there is absolutely no real security. URV acts as if they are a gated community but the gates are never locked and some of the doors dont even have door handles. I saw the police in the complex AT LEAST once a week, and there was even a large drug bust in the building next to mine. The laundry machines were constantly broken, and if they werent you have to pay to dry your clothes twice because they never fully dry with only one round. If you want to feel safe or live hassle free this is not the place for you.

My AC wasn’t working right during this heat wave so I put in a work order this morning. Dustin from maintenance called me only a few hours later and he came over and fixed the problem really quickly. Happy to see the temp actually going down again, thanks Dustin!

I’m new to these apartments but have loved my experience thus far. It’s a gated community, staff are friendly and helpful and maintenance requests are done fairly quickly even in these trying times.If something’s broken they want it fixed and I appreciate that.Had the pleasure of meeting Dustin who fixed up a few things on a maintenance request I had submitted. He was super nice and explained exactly what he’d be doing and would keep me updated along the way! It’s nice meeting people who enjoying doing the work they do!

I’ve been living here for a year and im very happy with my choice. The office staff are very helpful and nice. especially Zahraa.I recommend URV to everyone.

Maintenance worker Dustin did an amazing job at making sure everything in my house needed any work before he left. Very quick service I’m and out and fixed three of the problems I had in my house. Highly recommend Dustin for anyone who needs maintenance work in their homes!!

Surrounded by other college students as well as some families, living @ the college garden apartments was a nice and friendly environment.Negatives:•Original walk through tour showed us a dishwasher and carpeted rooms (which we did not get come move in)•Found office employees to be inattentive, hard to get a hold of•Security very loose. There were often homeless individuals near the trash areas and walking through the complex at all hours. Back walk-thru gate is never locked.•My car got broken into while it was parked right outside of my apartmentPositives:•Great maintenence employees. Very nice, CUTE, & responds quickly. One employee (Benjamin) helped me install a few things when i first moved in and another employee (Dustin O.) went out of his way to help my roommate & me prepare for our move out date.•Pretty and peaceful grass areas•Clean, well kept gym

Dustin was great. Super fast and efficient. Thanks Dustin!

This place is nice, the office is welling to help you an any way possible and the custodians are helpful as well. I’ve currently been here for a year and planning to stay here longer due to the cleanliness and supporting compared to other apartment complex near by. Being a student it is a great place to live, to experience the college life along with great roommates. University River Apartments are a great choice when looking into living accommodations near sac state.

I mean its close to school and all of the food places. Who wouldnt like it? The apartment is nice but the gym is the best part. They are really changing things around her for the better.

Needed some routine maintenance on my apartment and Dustin came to help, amazing service and was quick to fix the problems. Definitely your guy!

Although I can’t give URV 5 stars due to the limited amenities (Hot tub removed, constant laundry issues, and little issues here and there), I can say with confidence that it is the people who work very hard to make this place comfortable and safe. I have personally had countless positive encounters with Duran, as well as consistent and dependable maintenance services from Benjamin, and most recently Dustin who took care to explain and resolve my issue in the fastest way possible letting the both of us go back to our days. URV Sacramento is the best apartment complex for student life and I would highly recommend it.

Glad we didn’t move here as we did not read their reviews before we toured a few months ago. Some nice girl gave us tour, very helpful but not knowledgeable regarding basic property management questions. My girlfriend mentioned to the leasing girl that we would rather speak with an agent that knows what they are talking about. And she apologized and mentioned she was an intern helping out for the summer. Can’t imagine a manager allowing the property to be represented like that.

Dustin Ocampo went above and beyond to thoroughly finish every single repair work order I submitted and was extra diligent in observing other maintenance issues and taking full ownership of completing the work right away. In an era when its so easy to kick the can down the road and pass it off to someone else, his attitude of ownership and pride in his work was refreshing. UNR is lucky to have him on staff. Thanks again Dustin!

I have loved my experience at University River Village so far. The amenities and property are well kept, and the upgrades look amazing. I checked out a lot of places in the area and these were by far the best option with reasonable rent. Zahraa is very friendly and was very attentive and helpful in our transition. Best place to live

I really like this place. Its close to the school and the freeway. I think it takes like 10 min to get downtown, so thats not bad either. The price is good for what you get.

I’ve done my research and this is bar none the best place to live around here. The staff is amazing (especially Zahara) and if something needs fixing, it will be done before you can blink. It’s professionally run with great amenities, and I couldn’t be happier.

I use to love this place they act like they care but in reality they don’t care about the residents or their property someone hit my car last week while I was sleep and my car was parked Correctly in the spot the mangers is stalling me out and not making it right the insurance wants a 1000$ deductible and the apartments is trying not to help when we pay for parking gates and camera that’s all useless. They’re trying to make me responsible for something I didn’t do they say we gonna set up a meeting but I really think this is another stalling method and I’m really getting upset

Please read all reviews (positive and negative) before signing anything. Positives first. My apartment was great! The layout and size were amazing. Amenities are cool, just like any other apartment complex. The groundskeepers make the complex look great; the grass and bushes are always in good condition. It’s close to campus and other stores/eateries. Tia is the fitness instructor and she is probably the best employee in this entire complex. However, to have a great apartment complex, there is more to it than appearances and location. The leasing office and management are terrible. I was told that my roommates and I would have our three bedroom apartment ready by our move in date. We showed up on that date and the apartment “wasn’t ready”. We were then squeezed into a ONE bedroom apartment until our three bedroom was ready. Three people in a one bedroom. The office claims they are always open and ready for phone calls, yet I get a voicemail every time. Don’t expect them to answer. The leasing employees do not know what they are doing. They constantly sound confused about their job or anything having to do with the property. Staff needs serious training in customer service. Maintenance is never available. I’ve seen them chit-chatting around the complex more than anything. They never answer the emergency phone and the voicemail box is full. If my maintenance issue is not deemed an emergency by the front office, I am charged $25. Do you want to do laundry here? Don’t even think about it. The washer and dryers are always broken, along with the laundry card dispenser. Our card dispenser took half a year to fix. The front gate is always broken, as well. Parking is a nightmare. Do you want to feel safe? You won’t. In the year of living here, I’ve seen security twice. He was on his phone walking around. Don’t get me started on the pest. No matter how many times you call pest control, there is always something. They have a standing relationship with pest control, which can be a good thing. However, would you want to live somewhere that is infested? The paint job in the apartment is horrible, there is paint on the floor and ceiling. It has dripped onto the baseboards. There is a drawer in my kitchen that simply does not open. When we moved in, the second bedroom did not have a screen. The sink had a crack in it. Let’s talk about COVID. I received rent assistance (that I am extremely grateful for by the way), but they did not say anything in regards to COVID other than putting money on our laundry cards. They closed the amenities, but offered no other assistance or information. Finally, I tried to transfer from a 3 bedroom to a 2 bedroom. The leasing office made me believe that everything was handled and I could transfer. I was told a month before my lease expiration that my transfer was denied due to pet damage and pest control (without a prior inspection). When I asked for written documentation, I was told the corporate office knew everything and to speak with them. I spoke with a corporate employee and was told that I had too much time on my hands to be worried about this. They claim to care about their residents, but they actually don’t. I’m sure there are residents that have had an amazing experience here, but save yourself the trouble. It could go either way. Every resident I have spoken to has expressed their disappointment for this apartment complex. I would not recommend. Again, please read all reviews before you give them your money or sign anything.

Just moved here. The renovated apartments are nice. Its close to work and right next to the river, which will be nice when the weather warms up. The apartment complex is big so it can be confusing to a new comer but other than that, things are good so far.

I had a great experience with the whole team of workers. They were professional and helped me every step of the way and answered all my questions.

Since I lived here the appliances don’t work they come try to fix but don’t they are extremely cheap and homeless and garbage everywhere the garbage area outside has trash all over the front office are rude and don’t help what so ever

It’s a great location. The complex is fairly large with lots of nice amenities. Two fitness centers and 6 laundry facilities and even offers fitness classes for residents. Right next to the American River Trail with direct access to Sac State from the complex.

I recently stopped by the leasing office because I currently live at a complex near by and walk past it everyday on my way to campus. I was greeted by Caitlin and Thomas and they were both extremely friendly and welcoming. I let them know that I was just started to look for next school year and they were still more than happy to tour me and show me all the leasing options and floor plans that they offer. They left a great impression and I am excited to come back with my roommates for next year!

My roommate and I were not happy in the unit we were in, but Paula saved the day and was so helpful and made sure we were satisfied with our living experience! Paula and her staff were so friendly and easy to talk to and made the transfer process easy when I know they had a bunch of transfers! Very happy with the staff

Zahraa Hussein was helping me with questions about signing a lease and she was super nice and helpful. She answered everything and helped me to understand how the whole process works. Shes awesome :)

Ive had plenty of issues with the staffing here in regards to bookkeeping, mail issues and dealing with the lease, Ive always ended up frustrated and annoyed whenever I head over to the office and basically nothings resolved properly. Im giving URV a good review however because the maintenance staff is wonderful. Dustin effectively communicates the problem and does a great job with fixing whatever it is- from appliances to lighting to HVAC.also, locations great and the apartment itself is solid.

I recently visited his apartment complex for a tour. I can honestly say that the young man that was assisting me, Thomas Anderson, was very helpful and made everything so easy for me. During the tour, he wanted to know my feedback and was open to listening to what I wanted in an apartment. He was also very organized and informative. I greatly appreciate him for my first apartment tour very pleasant..

The URV is a clean, modern facility with just about everything necessary for apartment living. The location is perfect, and the staff are amazing, Everyone makes you feel so welcome. The management is so helpful and accommodating

This place is great. The staff is pretty cool and the property is nice. Its close to school and downtown kind of.

Dustin from maintenance came quick and fixed what i needed done. Solid dude

After looking for housing in Sacramento, this complex really stood out to me! Thomas helped me go though the tour answering all my questions about their housing options, and amenities. I will be sure to come back once I decide my living arrangements but I recommend coming in for a tour. All the employees were friendly and they have a ton of options to pick from. Very convenient for sac state students.

I toured the complex recently and was blown away by the friendly staff, beautiful landscaping, and the number of floor plan layouts! The ladies in the front office are all so helpful and attentive, and any questions I had were answered with the most thought and care. The number of amenities they have means there is no boring part of the complex, and the events they host/have planned make me excited to call this place home while I go to school. By the way, 10 minute walk to school and not having to pay for gas?? Sign me up!I cant wait to move in.

My car was vandalized amongst a lot of others that live here, I think it was one of the drugies that are always in and out of here on a daily. I had to pay to get new tires and get my cars roof fixed due to the vandalism only to get a eviction notice after paying all the rent I could to catch up. Still they haven’t done anything about the vandalism. We’ve reported to cops and the office. Cops said they couldn’t do anything..

UPDATE. This company lies to cover up for their mistakes by saying we are not tenants. Do Not Rent Here. Management here is so unprofessional, snobby, and not helpful at all. Why would any one would wanna rent here is beyond comprehensible. Garbage constantly over flowing. Almost every other tenant in here smokes weed. Cars are broken into on a regular basis. Repairs take weeks if not months to be completed. Oh and lets not forget that this company is money hungry and will immediately serve you with a moving out notice if you happen to miss rent for one day. Not worth the Trouble.

We love URV!! The apartments are spacious and clean, neighbors are friendly, and the staff goes over and above to make it a good experience. For the price, I dont think theres a better find in the area.

This is the worst place you can ever imagine. I wish I could leave NEGATIVE star to warn other people from coming to this place. The worst management ever because they dont know what they are doing. Each time you talk to a staff in the office, youll get a different answer. I once asked to transfer to 2 bedroom unit from 1 bedroom unit, they said yes, you can do it next 2 weeks and pay the transfer fee. We went back into our room and packed everything up. Then when it came to time, we came down the office to ask about the transferring, they said they couldnt do it because my lease would be ended in 3 months. If I wanted to move to 2 bedroom unit, I have to pay for 3 months of my current lease and sign another year with 2 bedroom unit. I asked if I could pay for penalty if I couldnt keep the lease, they said there is no penalty and that I had to pay in full for the rest of my lease any way. Hell no! There is no such ways of people/management trying to steal money from people, especially students. They also make sure that they charge every single thing before you move out so they wont give you the deposit back. Be aware people! The other 1 star reviews are the exact same thing what happened here and what I have been experiencing too. So save yourself money, time and effort. Look for somewhere else if you dont want to get frustration all the time you talk to manager/staff here for your concerns. They are happy to get you signed the lease and paperwork that they can get money from you. But when it comes to time you request a quick fix from maintenance, they NEVER show up. Ive been asking and submitting the request 2 years ago and the light in my kitchen still get uncovered when the second lease ends. Management here is A JOKE!Please avoid at all cost.

Loved URVThe new Management is Caring, Helpful, Empathetic, and Professional. Staff that were Always Genuinely and Authentically willing to assist me were Maribel, Aarynn, Trish, and Maintenance. They felt like family...Home away from Home. Thank You!!!

Zahraa is very amazing and she has made living at University River Village simple, easy and awesome! Great property with a lot of convenient amenities.

I am a current resident at the UV apartments. I moved in this past August and I will say that I definitely will be extending my lease through next year. I love how convenient my apartment is to CSUS as well as all public transport. The people that work in the office are always very helpful and friendly. Would recommend!

Cannot say enough about Zahraa H. who is the Leasing Professional I worked with. Zahraa ensured I found exactly what I was looking for and made it a pleasure along the way. The best experience I could have asked for.

This is a very nice place. The office staff is really great and they helped me with my renewal. Thank you!

The staff is very helpful and respond quickly to issues. The amenities are awesome and the location is very convenient.

The staff needs training in customer service and managing the office.

Zahraa was very helpful in our transition of moving into URV. This is our first apartment, so we had a lot of questions and concerns. She was patient and attentive to all of our needs and continues to offer the same support even after moving in. We really enjoy living here.

The place is nice and the staff is helpful. I cant wait to see more changes to this property.

I am so impressed with all the amazing upgrades the new owners are doing with this property. They have really put a lot into the property and I am very excited to be living here! I would say yes to all my friends, this is a great place! I cant wait to see all the new things that are being completed weekly!

Very pleased with the friendly staff and the clean apartments. Brianna Walker was very helpful.

Been living at URV for 8 months now and lived at so many places before but NEVER worked with such an amazing, hardworking, empathetic, caring agent like Zahraa! She’s so caring to all of the residents here!

Excellent service, environment, and area. The manager is a great person.Thank you Joy for your professionalism and kindness.. and help others.Great Team!

My wife and kids toured the urv and she loved it so many amenities to stay busy. She also said the people in the office was extremely helpful .and understanding will be moving in Soon to this beautiful. Complex

I have lived at University River Village for the past 3 years and it just keeps getting better. The upgrades that they have made throughout the property is what keeps me coming back. They recently opened a brand new fitness center and recreation room. They now have a package concierge center so all packages remain safe until you are ready to pick them up. The staff and maintenance team are always very helpful and nice. The resident event they offer are fun and a good way to meet other residents. DONT KNOCK THIS PLACE JUST BECAUSE OF THE REVIEWS, GO IN AND SEE FOR YOURSELF. The reviews are not a good reflection of this place, especially after all the changes they have made.

Very Enjoyable living experience here. Zahraa is so wonderful and very helpful. I really appreciate the convenience of the amenities that URV offer.

Do yourself a a favor and don’t live here. I moved out at the end of January after luckily only signing a six month lease. The staff has no idea what they’re doing. Even from before I moved in they tried to charge me for things that were their fault and had overall terrible service. They’re perfectly nice and polite but don’t know what they’re doing. Every time I had a package delivered there I had to either go to the post office to pick it up or track it down in the office (usually a few trips to the office because they would tell me they didn’t have it when they did). By the time the shower water got hot I would be done showering. There were homeless people always rummaging through the dumpsters. There’s no guest parking and if guests park on the street their cars get broken into. I cleaned the entire apartment before moving out and they still charged me a cleaning fee and didn’t even have anyone do a walk through with me when moving out.

I have lived at this complex for going on 14 years and the staff is really polite the assistant manager joy is very helpful and the manager taje gets things done when you bring things to there attention they get it done with in a couple of days. They also make sure the complex is nice and clean

Everything so far has been at or above expectations. Staff are friendly and helpful. Maintenance has been prompt.

Dustin always come thru💯💯 great service

Its a really nice place once you look at it. The staff is nice too!

STAY AWAY STAY AWAY FROM THIS PLACE.While looking for a place in i visited here and found it OK. I left a deposit to hold a room.LUCKILY, I was able to find another place.Now Ive tried several weeks to contact the office for my deposit return the one time they answered I asked to speak to a manager and was never turned to one she/he was busy. Now having visited the property several times before, they never were busy.Ive left several messages and not one call.NOT ONE CALL BACK!!Whats funny is when I was a prospect they answered, now they dont answer at any time.Its as if they listed my number as DO NOT ANSWER.After my experience with this I can truly say Im BLESSED, not to have rented here...BLESSED!!DONT DONT RENT HERE.....After writing this post I finally got through to the office...HMMM!!!

Great gym! Maintenance is very quick. And it is conviniently close to the college.

I lived here for an entire school year and these people do suck, but half these reviews aren’t true. The staff is actually pretty nice but they have no idea what they’re doing. It’s true that they tell lies to cover their tracks. They showed us something completely different on the tour than what we moved into. The maintenance team were always very nice to me and they always addressed a problem when I requested. They will give back your deposit but they will try and cheat you out of some money if you don’t stay on them. Homeless people do hang around and go through the trash and wash in the laundry rooms but it wasn’t to the degree that some people claim. The amenities were nice. I can’t say anything about parking because I didn’t drive at the time but they sent me an email saying that I couldn’t let my sister park in the front when she visited even though I don’t have a gate key. We never had roaches so Idk where that came from. We did start to have a carpenter ant problem in the spring. They were nice enough to spray inside for us and it does die down. There definitely is a mold problem because the bathrooms don’t have adequate ventilation. There are no lights in the bedrooms and no heat in the winter. The power kept shutting off in the spring and we had to turn it back on ourselves. The water I agree was never the right temperature. It would either burn you or be too cold. I should give them two stars or less because once I missed the rent deadline because my card got stolen and they agreed to bear with me but ended up filing legal paperwork on me. I had to pay almost 1000 dollars in legal fees even though I never went to court. They did nothing to remove an illegal resident in our apartment and they gave us a three days notice to move out because they didn’t want us there anymore. But overall, I liked the proximity to campus and it it’s livable. Be smart and write down everything they say, always get the name of who you were talking to, record the apartment before you move out if it, and never be late on your rent.

I am a past resident of University River Village Apartments and I have never been so sad to leave. I Loved living in such a great location filled with great staff. Their amenities are amazing along with their apartment homes. I highly recommend University River Village apartments if you are a student looking to be close to Sac State campus or just trying to live in a place that upholds a fun atmosphere. #TEAMURV

I recently went to University River Village for more information on pricing for the fall. The staff was extremely nice and welcoming and were quick to answer all the questions I had. I was taken on a tour and was shown different floor plan options so I could really find what worked best for me. The amenities are all brand new and amazing, the property was well kept and very clean. I originally was only interested in this property bc of how close it is to sac state and I can walk to campus but after touring I am so excited to call this home next year!

This is the most poorly ran appartment complex ever, they have not returned my $250 holding deposit after I my application was denied back in may 2019. I have been in contact via email with their corporate office manager and have been told multiple times she sent me a check and still have not received it almost 4 months later, left multiple voice mails at their office in Sac with no call back ever, been into their office multiple times. I gave my new address to them multiple times as well and still no security deposit refund. All they care about is taking your money. I would never recommend this appartment complex to anyone, over staffed and very poor customer service.

I really like the place. Its pretty big but you get used to it and the amenities are great.

Came in today for a tour of the property looking for either a 1 or 2 bedroom apartment and got a property tour from a leasing agent named Thomas. He was SO informative and knowledgeable. Answering all of our questions with great customer service. If you go in to tour with them, fingers crossed you get Thomas!

We moved in and have not had hot water for 2 weeks see below for full story:On February 23rd 2020 at 11am we began occupying A unit. At that time we had not signed a lease agreement but were verbally directed by office staff (Christina) to move in anyway because our lease was “not ready”. After beginning our occupancy we realized there was not working hot water within our unit. On Monday February 24th at 2:30pm we notified University River Village office staff, Brianna and Zara that we did not have working hot water in our unit. At that time Brianna and Zara directed us to “hold tight” until they could get us our lease agreement and then we would be able to put in a work order through the online site. At this time we requested to have the lease sent to us as soon as possible.Our lease was sent to us on February 25th at 11:19am, after reading through it I noticed it states:22. ACCEPTANCE OF PREMISES: Resident has inspected the premises, furnishings and equipment, and has found them to be satisfactory. All plumbing, heating and electrical systems are operative and deemed satisfactory.Unfortunately, we did not agree to this part of the lease because we already verbally stated to the office staff that the unit was not in satisfactory condition. We were verbally assured by office staff that the issue would be addressed and we proceeded to sign the lease at 5:03pm on February 25th, and submit the first work order at 5:04pm (see attached documents).The next day, february 26th our work order was “completed”. Unfortunately, we still did not have hot water and we are still not sure what work was completed. Thinking maybe it was a mistake we spoke to the office staff and submitted another work order on february 28th and again, we were notified that the order was completed on february 28th.On the tenth day without hot water, March 3rd at 12pm, We went to the office and spoke to Brianna about the problem. She stated, “it isn’t getting fixed because there is an actual emergency with a flood in another unit” We responded by saying that this is also a pressing matter because we have not been able to use hot water for a shower in 10 days. Brianna then reassured us that it would be addressed by the end of the day. At 2pm: I, Erinn, began to sit in the office and refused to leave until I spoke with someone who was going to pursue the promised action of fixing the hot water. At 2:45pm I spoke with Nef who handed me off to another maintenance worker to go to my unit. Three maintenance workers were in our unit from 3pm until 5pm. During that time I did feel hot water BUT it did not stay hot. Maintenance workers left regardless of the problem not being fixed and told me it was “the best they could do”.On March 10th we put in another work order for our hot water. We still do not have hot water.We want to inform you we have the right to live in a working facility with running hot water.

My friend stays here and I really love her apartment! I stopped by for a tour and the staff was really nice. The environment was very friendly, and Thomas was very helpful and informative.

Zahraa is an amazing asset to the University River Village team. I recently have been inquiring for places to live due to my move from San Diego which has been a challenge. I visited many locations to live, and have met many leasing agents who have helped me along the way. I have never met an employee who demonstrated special characteristic such as Zahraa though. She made my move from San Diego stress free. She showed me a one bedroom apartment and I loved it. Whenever I needed help, Zahraa was there to help me. She is consistent, professional, hardworking, dedicated, and goes above and beyond! Make sure you go to her! P.S: I gave 5 stars because she really is that amazing!

I have been a resident here at The Marqs Apt for almost a year and I couldnt have chosen a more pleasant and safe place to call home! The management are great,friendly and reliable team! I plan to call The Marqs home for a while!! & hopefully a few of my friends and love ones will also

So far, so great! I have been looking at places for over a month now for my son who will be starting college. Needless to say, I spent most of this time chasing people down to have a conversation. I sent in my request last night and was called this morning. The application process is already started with a tentative move-in date. Zahraa is fantastic! She even offered to call my son to explain the application to him since this is first one! I read the other reviews. 1. You are renting a apartment near downtown, there is going to be homeless. 2. This is clearly an apartment for students (next store to CSU), late night parties will happen. 3. Every apartment and house I have ever rented charges a cleaning fee when you leave. So, as far as I am concern there are no major reviews that concern me! I am super excited for my son to move in and start his life as a young adult!!! He is mature enough to handle the homeless, late night parties and I am already writing off the cleaning deposit. HA! Thanks again Zaharaa you rock!

The complex is pretty big and its close to the school. The people in the office are nice and helpful too.

This place is really close to school and they treat you nice here.

This place is absolutely terrible. The management staff isn’t even qualified to run a flea circus let alone an apartment complex. None of the staff talk to each other so the miscommunication between what you are told and what actually is, is insane. You’re told three different stories and then told that there must have been miscommunication between the managers over and over again. You’d think they’d at some point get on the same page but no. That’s too difficult for them. Maintenance lies about coming to fix things and relays to management that you weren’t home when you were there waiting for them. My brother was forced to relocate rooms mid-lease so that they could give his apartment to someone who wanted to rent more than one room. It’s unorganized, shady, unethical, and not worth the hassle of the games they play. The area could be better but what can you do. It’s very close to CSUS which at this point is it’s only real redeeming quality. The rooms are decent size but you’re paying for them in your rent.

We contacted maintenance and had Tony come in and do a fantastic job fixing up our restroom.

This place is so close to school and the staff here is pretty great.

I have lived here in the past and I still use this place as a horror story for reasons to never rent right out of high school when you dont know anything. When I was a prospective leaser, they were incredibly helpful. They showed us a clean floor plan with beautiful fresh paint and nicely cleaned carpet. When I moved into my apartment (after specifically requesting that it be with a non-smoking partner) I walk in to the stench of cigarettes and stains all over the carpet. The paint was yellow and disgusting. I had signed a years lease and had no where else to go. I stuck it out for that one horrible year and booked it as soon as I could. Which they of course milked me for all I was worth even though I left my room spotless when I left.

Don’t give no money to these people at all before u get approved they’ll give u a receipt for the $80 credit check but wait 2 days till after you submitted your application to pull half of the deposit $250 from your account without properly informing you or emailing you a receipt. Then on top they won’t call you , you have to call them even after the fact you alredy emailed them about the $250 refund , to find out it takes 21 days to get a refund from them back on your credit card . Beware Don’t Give This Place None Of Your Money! I’m glad I’m not a resident here.

This place needs a total revamp of their management and the way they handle operations/their tenants. They are a business first and a landlord third, they constantly drop appointments, lie to your face, and try to swindle as much money from your pockets as possible.I did my final walk through and the woman said that it was the best place she has seen, nothing wrong. A week later I see that she actually wrote light out, drawer broken, bathtub leaking, and a full paint job.The only reason why I am getting my full deposit back is because they violated my rights as a tenant and renter and had people in my apartment renovating BEFORE my lease was up WHILE not giving me notification (They knew that I had moved out half way through the month and was in another location).The renovations were taking out both the carpet and the kitchen vinyl and I have no doubt in my mind that they intended to charge me for everything.FOR PEOPLE TRYING TO MOVE IN DOCUMENT EVERYTHING! Also, to help out the PEOPLE trying to LIVE here, i have attached a breakdown of their move-out pricing. Know your rights and fight back!Be warned, they will try at nothing to get everything from you. I hope everyone who lives here finds a better place and company, you can do so much better then these people its not even funny.

Dont live here! I lived here for almost a year. Waiting for my lease to be over to move out asap. My stove hasnt been working on the left side and requesting maintenance since I first moved here. They keep shutting the water off from time to time and sometimes the notice they give is late or the date is wrong! The only good thing about this apartment complex that it is 10min walk to sac state.