People in the office never give you a call back. I was working on my application and needed some questions answered since yesterday 10am. Called them about 5 times total since yesterday and still no one has called me back. I spoke with Daniela, Steven , and the most rude of them all Michelle .I am happy to say they have now lost my business. I’m just glad it was before I signed a lease of 12 months that I was able to see this is not the place for me and my family.

Not having a good time renting here. Most of the appliances have been old and worn down. The amenities I’m paying for i can’t use because of Covid, but I’m still paying for them… staff has issues answering questions about when things will be available or when appliances can be fixed. Just sorry for the inconvenience. Multiple times someone has parked in my assign spot, but no one available to get a car towed for me. Overly priced complex with nature pests taking over as well.

I think this property is absolutely beautiful large trees surrounding plenty of parking my only complaint would be the large beautiful windows that allow sound to travel freely into your apartment but Ill take the trade off for the view

They do not make time for maintenance requests and blame it on covid... Does not matter if the situation is an emergency or dangerous.

I would NOT recommend living at Grainte Point apartments. I don’t know where to even begin. I have been living here for almost three years. The day that I moved in they told me I was going to receive new carpet in my apartment. When it was move in day I got my keys and guess what? The keys wouldn’t open my apartment! So I went to the office and they told me my apartment wasn’t ready because my carpet was getting shampooed. I thought I was getting new carpet not getting the old one cleaned. Let’s fast forward a little.. the walls are so thin that you can literally hear your upstairs neighbor snoring and you can even hear them in the bathroom. You can even hear them talking! There is trash everywhere. I mean legit trash bags just thrown in the bushes, on the staircase, and everywhere on the street. I even seen someones wig of hair on the floor for like a month. The dumpsters are ALWAYS over filled and there is roaches everywhere. Just crawling next to your car and the hallways. The parcel locker NEVER works and packages go missing all the time. Even your mailbox gets broken into. They sent an email out to everyone earlier this year that someone had a copy of the USPS master key and that mail is being stolen and there is NOTHING they can do about it. There are sooooo many break ins! I just got my car broken into and my window was completely shattered and I had to pay 300$ out of MY pocket to replace it. They stole my clicker to get into the gate so the thief now has access to the apartment complex. I sent an email out to the office and no one responded. I had to send out a second email asking to talk to someone. I called security the morning this happened and they never showed up! The gate to get into the apartment complex is broken. That means ANYONE can come in. My upstairs neighbors are always taking assigned parking spots because they have like over 8 people living in a two bedroom one bath apartment and the office legit doesn’t care. They just build new apartments around these! I highly recommend you do NOT live here. You will hate it! I can’t wait for my lease to be over.

Do not rent here I gave a $300 deposit here just to hold the apartment and its been two weeks since my application was denied and I have not received my deposit back after being told I would have to wait 3-5 business days to get a refund. If they do stuff like that I would not even recommend living there. They will not return my call or respond to my emails I have sent to them multiple times but they will respond if you give them money.

Granite point has been our home for the past 3 years! I definitely would recommend this place to friends and family.The leasing staff is so friendly and they always go out of their way to make sure you’re happy and comfortable living in the community.The maintenance staff is always prompt and very respectful when entering the apartment to get the job done!All Freeways, gas stations, stores, urgent care clinics and many restaurants are close by. Parking is never an issue when family and friends visit! Amenities (pool, gym and computer center) are great as well.NEVER have experienced bad vibes around the neighborhood and NEVER have seen any rodent problems which is a plus! All the residents are friendly and respectful too.Special events are thrown by the staff through the year such as Halloween events, Christmas (pictures with Santa) parties, Luau’s and kid friendly events (with food and beverages)! It brings the community together so we can get to know one another.Granite point apartments are affordable for families just starting out. I would say the prices are great for what you get inside the apartment...especially an in-unit washer and dryer! Comparable to other apartments in the Natomas area, I would say this is the best place to rent!

The staff is amazing kind patient and always address issues in a timely manner. The apartment are nice size and if you have an issue the Maintenance men arrive in timely manner. The location is perfect you are close to interstate North and South and around 10 minutes to the airport. Yes Granite Point apartments is a great place to live.

If I could give zero stars I would. My car and 2 others just got broken into here in this complex. Last week was 3 other cars, and the week before was another one. There is no security on the premise when there should be. Weve complained to the front multiple times already. These people are targeting the complex every weekend and nothing is being done with it. Theyre managing to get away EVERY weekend by smashing our windows during the night. Absolutely laughable.

1. This is a horrible place to live, bad ventilation, its a three story buildings, you may live in hell lot of dark, I only get to see sun for just one hour during afternoon, I regret my stay in this community, stair case is no good for second and third floor units2. Every year they raise rents which no one likes, if you see the availability now, people are moving out from this community, stay away3. During move out Forget about your security deposit, be prepared to pay good amount of extra dollars, they will rip you off, though you clean the apartment they will charge you full cleaning cost of $230. $395 full painting cost (if its a one bed room), you must pay $100 carpet cleaning, wish you luck.. you dont break anything, you cant imagine4. Parking is the worst, you must need to walk long to reach your car, during move in they will say they will change, but after you sign the lease their tone changes6. Cops visit this place frequently due to tenant disputes, no idea what type of screening they do.7. Dont move here if you think you got a good deal, because they just dont increase the rent but they make it equal to market, you will sure feel very bad8. Its very expensive to live here, just look for 615 sqft size home rent in their website you will understand their pricing8. Worst amenities, they are no good, they only compete to increase rents9. No child area for kids, no good room for parties10. After you sign the lease if your home gets mold (even immediately after sign in) they dont care you are responsible for it to fix it, I faced this, I had to pay for paint still I got a painting bill when I left the unit after 2+ years11. Though I lived for 2+ years they dont have any consideration, they take rents and try to rip off tenants....I will never live in this place again

Poor maintenance common areas filled with trash and no cleaning. Beware they will never give your deposit back.Krystal who’s the property manager is outright rude and extremely non helpful.I have lived at many apartments but this one was the worst.

I just moved out of this complex. They never contacted me to talk about my lease coming due until a week before I had to give notice if I was staying or moving out. The biggest complaint I have is the management staff and the maintenance staff.For the office staff:They never followed up on issues or called back when you leave a message. They never notified anyone if packages are waiting, if a repair was completed. When I had an issue with my neighbor damaging my car over and over again. Nothing was done except to tell me they could move my assigned spot as far away from my build as they possibly could.For maintenance:In year I lived there I had to deal with my A/C going out over and over to which they would make absolutely minimal effort to address. Their repairs never address the issue for very long.For a gated community you would think they would focus on security but nope. The gate code is still original to when the complex was built, the drive in gates codes can easily be bypassed.The final straw that made me write this, was trying to get my security deposit back. I never painted a wall, or even put a nail in the wall. yet, I had painting, cleaning, and repairs but the apartment was in the same exact condition as when I moved in. The carpets needed to be cleaned which needs to be done annually anyways.

Id say this is an excellent apartment complex. The pool and hot tub are available all-year-round, which is nice. Pool is not heated though, so can only swim during summer months. I like the new security Sacramento Elite. These guys are stealthy ninjas. Bad guys take note, you wont see them coming. Office staff are much friendlier than where we used to live. Very accommodating with package deliveries post Cyber Monday online shopping. Gym is functional and well-maintained. They are very accommodating to residents with dogs, which is something we were looking for when searching for a place to move when we came to Sacramento. Very convenient driving distances to shopping and dining. Nice quiet, polite, and friendly neighbors. Maintenance helps with many things, from changing light bulbs to clogged toilets. Pro Tip: This is a Bird Lovers paradise. Lots of wildlife nearby.

Weve been living in Granite Point for over three weeks now and our experience is nothing but great: - The complex is well taken care of. We havent seen homeless people walking around as some previously reported. - The apt is close to various restaurants and shopping centers. Bus 11 to downtown is just few minutes away. - So far Christyn, front desk and other staffs have been very helpful and responsive. Any problem we reported was fixed within 48 hours. Highly recommended!

Ive lived here for 2 years now. Year 1 was fine. I never had any issues and customer service was great.Year 2 has been a nightmare. For the last few months, there have been several robberies (some incidents at gunpoint)! Granite Point issued letters stating all of the actions they had taken to ensure the safety of their tenants. Bullcrap!Stated that there would be a standing guard at the gate from like 8pm-6 am. I come home all the time past these hours and have never seen this standing guard. They also said they were switching night patrol services. I can at least say I saw Paladin frequently but this new company must be private investigators because I have NEVER seen a car nor patrolman.What Granite Point should do is give us the option to break our lease when they fail to do what they say. Maybe that would make them start ACTUALLY doing something!

I have NEVER felt as at home as I do here at Granite Point. My place is awesome, the grounds are beautiful and the office and maintenance staffs have been more than accommodating. They handle all communications and requests professionally and appropriately! I plan to stay here a GOOD LONG while!

Visited about a dozen apartments and this one by far had the best customer service. They didnt have any units available, at the time of my search, with hardwood floors. Thats the only reason I didnt lease an apartment here!

I dont understand the low rating. Honestly!1. Dog Friendly2. Completely Gated Community3. Nicest neighbors4. Security at night5. They have 1000mb internet with ATT for $80 bucks a month?This is by far the best apartment complex Ive ever lived in.

Just stay away from this place.. There are better places around in this Natomas region..

This is a terrible place to live!1. It says it’s a luxury apartment but there’s nothing luxurious about it! Old carpets lingering odors and the apartment has way too many maintenance issues. The gym and amenities suck for what you’re paying! And the staff don’t follow up on these issues2. The staff are extremely rude and disrespectful. I asked for a 7day extension to pay my rent because I had a death in the family and they refused and proceeded to try to evict me even though I had the rent in full with late fees on the day I promised3. It’s unsafe there’s been multiple break ins robberies at gun point 2 dogs even attacked me and my dog and there’s a few sketchy men who live here and make it uncomfortable to walk around alone

Great place.... I have lived here over 7 years and have enjoyed it. Great staff including maintenance!!!

I spent the night, here baby sitting my granddaughter. When I got ready to leave my car was gone. One of the neighbors reported I didnt look HANDICAPPED. Im a 60 year old retired police dispatcher. How am I supposed to look? And the police towing on a rumor or hear say? In a court of law, hear say doesnt fly. And whoever referred to me as not appearing HANDICAPPED, has a real bad personal problem.

I do NOT recommend living at Granite Point. One month in and I am already regretting living here! I moved cross country so I was unable to view the apartment before I arrived. I asked about the area, security, etc. The office did not disclose any issues whatsoever.Well, Ive already had so many problems with the front office and their maintenance service. First, Emily Ray told me that my boyfriend and I couldnt have Direct TV, because of the satellite dishes. Well, when I arrived on move in day, I noticed some of the tenants had satellite dishes mounted on their balconies! I heard from the AT&T Uverse guy that Granite Point gets an incentive from AT&T if their tenants use AT&T services!Also, on move in day we were told by the office staff that the office was out of the amenities entry cards and that we had to wait for them to come in, so we could only use the amenities during the day. I work all-day long, so this wouldnt be good for me. The office staff could not tell us when they would receive more cards, so my boyfriend and I had to bug them every day until they came up with a spare card.I also noticed on the first day that my apartment smelled like cigarettes. A smell that we cannot get out! I also noticed right away that my toilet was backed up and there was lots of storm water from the rain washing up outside my front door. The maintenance guy came in to fix the toilet issue, but the rain water issue will remain a problem. The property office told my boyfriend that they cannot fix the flooding at the front door. My boyfriend was eager to find a solution, so he bought concrete bricks to put down near the front entry door so we could have a doormat.During week 2, we brought a package to the front office and the office staff never mailed it out. I found out about two weeks later when I noticed another package was never delivered to me. I tracked the package to find out that it was accepted by the front office 13 days prior. That same week the kitchen sink clogged, and so my boyfriend fixed the clog.Since then we have had more issues with the plumbing and clogged sinks, and now the washer is spinning and not stopping. I also noticed the second gate that is supposed to be secure is always left open! So this gated community is not safe!Second month in package notification is still a problem... More updates to come as we settle in.

I rented a 3 bedroom with view for 12 months.My experience with Granite Pointe apartments was awesome. Christy and Emile were very professional.I received most of my deposit, except basic move out charges. Chrystal the manager the time to explain each charge and the proratedMost importantly, Granite Pointe complex is quite, and filled with professional. I highly recommend Granite Pointe Apartments.

Pricey but everyone is respectful and quiet. Great location

Its not granite point , its theft at gun point at you. thats what i saw in news about this apartment , better avoid this ***** place

We never ever recommend this apparent.we have been 1 year its very bad experience.staff was Very very rude. Guys they never give your deposite money back and again they charged extra money too. When we vacate. We informed one month before vacate they done inspection but they dont inform anything even notice also and finally they send extra charges.after they said its normal charges($700 is normal?).we asking quotion,you people did not told anything with in month and suddenly charged extra money too(with deposite). They replied its not necessary. How come its not necessary we are not at home and they people come and done inspection they are not give paper work too. So, they doing what they want to do and they charged thats it. Here no security so many robberies. If we came to apartment after 10pm its not feel safe(scary). So many problems. So I am not recommend this place.

Granite Point recently sold or switched company and will not verify rent verification

Stay Duration: Jan2014 to Jan 2015.I had stayed in various states in USA on my first visit. This was my second visit to USA from India and we stayed here for a year. Many Indians are around in the apartment as well as the nearby Tuscaro apartment. The place is very livable with nearby Indian groceries(Nataraj, Indica foods), supermarkets(Foodmax), convenient public transport (bus 11), pizza place(Chicago pizza).We moved in here when my daughter was 2 years old. She was very shy by nature. During summer I have been taking her to north and south notams public library for story time. We started her schooling with Kids park (hourly pay), slowly when she started opening up, we have admitted her to blossoming brilliance preschool which is just in walkable distance. She got adjusted very well to the morning program and also made few friends.In mid of 2015, there were multiple instances of mugging and after that we didnt hear for sometime.The service maintenance was done in a reasonable time. Apartments facing to truxel road have to deal with dust and noise.Community was kept clean; enough parking space. We lived in 2 bedroom house which was good in terms of space and lighting.We are still waiting for our final bill. Based on that personal satisfaction may wary.

This is the shitty place! ofcourse the staff is rude, i think it is not good to say everyone in the staff but its only one stupid female.Coming to the point....The main problem is security as you can see paladin guys sleeping in the parking lot in the afternoons and sleeping outside the gate in the evenings.There have been couple of thefts lately in the parking lot, i think East indians in this apartments are been targeted by African american. who has reportedly shows the gun and is robbing them. have seen almost 50 residents standing in the apartment office today complaining about this and manager stated she will bring this notice to Landlord.It would be good if you guys have a good security.

Very nice, Very clean, friendly office personnel

Poor service.. they take weeeks to resolve anything..would not recommend this community to anybody

Avoid this place

The office representatives are rude, Incompetent, & disrespectful. I’ve called to speak with their manager multiple times. They’ve never notified manager disconnecting the call. This is a matter that should be taken care by HR. Very unprofessional.

Forced by management to use at&t no other service providers option. Secure gate got repaired in more than 2 weeks.

Stay away from this place

Less security system

No

I was perfectly content paying rent with my credit or debit card but now they have forced a rewards card program on to residents and if you refuse to use that then you have to use auto pay which will withdraw from a checking account. I find that to be completely abhorrent. This shouldn’t be forced on us.

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