Ive known the owner Jim and have used the shop exclusively for over 30 years. He and his son Mike (the guy behind the counter and answering the phone most of the time) I consider friends but even if that were not the case I would still give them the highest recommendation possible. Absolutely honest and completely competent I cant imagine a better place to take your vehicle. 5 stars are not enough.

Great team, clear communication, reasonable prices, very understanding as to the difference between needed and recommended, and they do quality work. Been going here for years now and Im happy to recommend them.

The man I ended up calling and texting several times, was awesome. Id like to thank him for beating the deadline on such short notice. Thanks to the driver who actually picked up the truck and found a good spot to drop it. Excellent service at a reasonable rate.

Very nice. Very good people. Everyone seemed in a good mood. Despite all the issues of todays new world. Got to talk with Mike a bit while waiting. Just absolutely taken with them. A very simple repair. But no question Ill be seeing them again in the future.

I had an emergency with my GMC truck on a Friday night. I had the truck towed to Heritage Service Centre, not being able to talk to them first. When I called Monday morning, they were very accommodating and fit my truck into an already full, holiday week. The work was finished the next day, and the bill was much lower than it could have been. I am very grateful that they were willing to get it in and finished so fast, as that saved costs on rental car too. Thank you guys! Ill be bringing the truck to you for future maintenance and care!

Excellent service at a reasonable price. At my last visit, they found that a major repair would likely be covered by warranty on my 10 year old car, if I took it to the dealer instead of having them complete it. That was the case; Heritage saved me a lot of money by sharing that discovery!

These are truly professional people. Im very lucky about where my car goes and they have my future business! Honest, good pricing, and quality work. I cant say enough good things about them.

Mike is super helpful and friendly!!!

Highly recommend this place! Brought my Jeep in with o2 sensor codes that new sensors couldn’t fix. Figured it was a bad ground. Brought it to a different shop and told them to check the ground. Got a call and was told the brand new o2 sensors were bad. They obviously never actually checked the grounds. I did my research, found Heritage Service Centre, brought it in and they found the ground issue, fixed the problem, and things have been running great since!

Love Heritage Service Centre! Between my husband and me we’ve had 4 vehicles taken care of by Heritage and we’ve always been happy.

While I enjoy spinning wrenches on my vehicles these are the folks I go to when I find myself out of my depth, or short on time. They have always provided amazing service. The repairs come with pictures and comments about repairs and suggested things to keep any eye on. I suggest them to friends frequently. No tricks no hard sells, just straight forward and honest people.

My car broke down when I was visiting Grand Rapids area and did not know of any mechanics in the area especially a honest one. I started calling around and looking at reviews online. I was recommended by another mechanic to call Heritage. I am so happy I did! Mike was awesome! Very friendly and so personable. They got my car in the next day. Very happy with the service and like I said the amazing customer service!! I wish I lived in the area because this is where I would always go. Thanks again Mike!😊

Fast and friendly service. They always tell you the truth, weather good news or bad news. There is no drama when it comes to the repairs, they will tell you how serious the repair is, but no pressure it is up to you to decide what you want to do. As a woman who doesnt know much about cars it is nice knowing that they will always tell me the truth and not try to oversell me something. They also take the time to educate me. Jim was kind enough to explain they best way to use my ac system to get the maximum cooling for less wear and tear on my vehicle (as I said I cars are not really my thing so I dont have a lot of knowledge). They are all very friendly and helpful. This is the only place I will take my vehicle from now on!!!

Very trustworthy. Only place I will take my cars.

Ive never had a bad experience with these guys in the last 18 years I have used them. They are honest, do good work in a timely manner, and treat you with respect. Ive shopped around a few times and have always come back. The peace of mind that my car is being taken care of well is worth it. I would recommend them to anyone.

Good work isnt cheap and cheap work isnt good. I would definetly recommend Heritage Service Centre. Fair pricing and great service, Thanks Mike & Team!

Tom is the man! He really listens to his customers regarding their problem and digs in thoroughly. I also appreciate his team going the extra mile and finding issues which may have not been addressed if not brought up by the customer initially. Great owner, great mechanics, all around excellent experience! I recommend now exclusively to all friends, family, and business owners.

Ive taken both of my vehicles in for work, ranging from a simple oil change all the way to suspension work. They go the extra mile to check things over and give solid advice. Id highly recommend anyone considering the purchase of a used car to take it in for a pre-purchase inspection at Heritage -- they could save you from buying a time bomb, or at least give you ammunition to negotiate purchase price if there are repairs needed.

The guys at Heratage go the extra mile to not only fix your auto needs but are also able to educate you about what’s causing the problem through state of the art diagnostics & explanations of them that gives me the piece of mind that I have made the right choice when picking who keeps me safely on the road.They have already met & exceeded my expectations saving me money & I would recommend them to anybody looking for someone to trust there auto needs with.There are not enough stars to rate them 5+

Fair prices with a no pressure approach. One if the few times I left a repair shop and did not feel like I was duped or upcharged for silly stuff. They are honest and willing to work with your schedule. I would definitely recommend them!

Great customer service, I knew the minute I met Mike n his firm handshake and offer of special brewed coffee that this was best place for my Sophia to get better!! Awesome group of guys and great person personal service

Wonderful experience! Jim was very helpful over the phone and explained the situation clearly. He and his team got my car in and out of the shop on the same day. Not only do they treat your car well, but they treat you well also!

Tom and Jim and Trevor have been my main mechanics for three different vehicles and I have always felt that they have treated me fairly and that their prices were very competitive. One time they found a Ziploc bag that we had lost months earlier that had $120 in it and they gave it to me without hesitation and would not except a portion of it as a reward. That kind of honesty is a rare thing nowadays .

Very good customer rapport with the service to back it up. Understanding of priority of auto problems and willing to address critical issues promptly.Had an alternator problem and visited a BMW shop nearby only to be told they could get to it 2-3 weeks from the day I came in, which meant Id have to leave my vehicle at the shop for 2-3 weeks since no alternator meant the battery would eventually die out.Heritage service center, on the other hand, fixed the problem the same day I came in and did it exceptionally well with a warranty to back it up. This place is very capable of working on BMWs and will be the place I take my car to if ever I have issues.

Great service fair and honest pricing

Great service. Just about the only place in town that will service a car with an OBD I computer.

Good service, reliable information and parts. Fair and average prices.

Mike quoted me a worst case scenario estimate and the total cost was well under the estimate. Friendly staff and quality work. Highly recommended.

Its really hard to find good quality work, with reasonable prices and the knowledge everything is done right! These guys provide all of that. I know I can TRUST them!

Excellect above and beyond dedication to quality, there will be no sub par used parts or half assery here. They focus on your machine running well n smooth, safety and forever. Theres is a car there getting done same time as mine. Mint condition ish but its about to hit 400,000 miles from 2007. Serious commitment to quality. Im using their spring check up to find out what damage I did to my baby this winter plus included oil change.

Trevor and the guys do a great job, I trust my 4 vehicles here.

Had BAD experiance here . Brought my vehicle back 3 different times,waited days to fix the same issue and they charge me hundreds of dollars everytime they look at it, made me replace parts that werent needed to be replaced. Yes they are friendly untill you ask them to fix the problem or ask them for remboursement.

Always take care of my vehicles for 20 years now

Best shop in town! Theyre extremely helpful, reliable, and they value their customers!

Excellent, knowledgeable service !

Great guys customer for life ,thanks Jim and Tom and all the guys for your hard work.

These folks are a okay in my book. You should take your car to them.

They do amazing work and their mechanics are very knowledgeable.

Good communication about cost and when vehicle would be ready.

Sharp

I have been taking my vehicles to Heritage for years. I trust Tom and the team do only the work I need, do the work right and stand behind their work.

Perfect service as always

I have used this facility for 8 years or more. They have always been professional and always looks out for the customers interest and for the safety of the vehical.

Ive never needed to visit any other car repair shop. Their service representative is very friendly and its family owned as far as I know.

Top notch people and business!

Prompt same-day service and gave me a ride back from a local car rental place for pickup.

Good people here