This place just made mine and someone elses day. Upon needing a plug for a tire with a nail it, I call Palmers. The nice lady on the phone asks if Im close (which I was) and if I could be there soon. I arrived in 6 minutes. While waiting, the nice lady in the office and I spoke about how I was visiting my Mother here and in the process of moving. I pulled my debit card out and asked if they take card, she smiled and subtly said Im not gonna make you pay this time, cause I can do that. In appreciating awe, I asked why. She said cause its good, arent you gonna pay it forward?I replied, yes, yes maam I will....Faith in humanity, well restored.Thank you

Everyone at Palmers service was incredible. They worked around my schedule and were able to not only assess my vehicle issues but get them fixed within a week. The estimates they gave me or actually higher than what I ended up paying as well which was always nice especially with mechanics who can often gouge customers with erroneous fees for labor.Everyone there was professional and the itemized statement I was given afterwards explaining every part and every detailed moment in the labor description really put my mind at ease.The mechanic even showed me my old worn parts afterward and explained the issues thoroughly.I would highly recommend them to anyone.

I’m so appreciative of Nick’s recommendation for our new tires. With returning back to MI from CA we were worried about our vehicle and the tires in the snow. He recommended these “hybrid” tires and they have been awesome for us! Before we were slipping all over the place, but not any more.I felt their pricing was fair. I enjoyed their family business and you can tell they have generations of return customers who get treated just like family too. A sign of a good service repair shop if you ask me.Thank you!

Love Palmers. Always honest, upfront and keep you in the loop through the service of your vehicle. They treat you like family and make certain you are taken care of from beginning to end.

Be careful! I highly recommend comparing prices with other automotive shops before having a service performed here. Unfortunately for me, I had a service performed on my vehicle and was charged around $500, only to find out a few days after I paid that this service costs roughly $50-100 at the most. I was appalled. I’m sure a lot of people don’t realize the money they are wasting.

This company is amazing!! Best shop around. Honest and very reasonable. They always go above and beyond to assure your vehicle is running great and safe. Huge thanks to Dianna and Nick for always taking care of me. Cant forget the office lady Ericka. She is amazing too. Thanks Palmers

Great group of guys. Highly recommend. Their front desk lady is awesomely sweet as well.

The staff at Palmers are awesome people. They always treat my husband and I with respect. They are very affordable. We have been to them three times (separate issues). Each time they gave us a time frame of 2-3 hours and they havent disappointed us yet. We highly recommend these guys

Palmer has been my go to shop for years. First heard about them from a coworker, they have always been able to get my car in and repaired on time. Their staff patiently listed the cost of all the individual parts I needed over the phone so I could cost compare, and are always willing to do a smaller repair to keep your car going if that’s all you can afford at the time. So many shops don’t listen to your personal car knowledge, but they respect your knowledge and will take the time to explain what repairs are needed and why. I’ve had a lot of bad experiences with other shops in the past, with managers side eyeing my ability to do my own brakes. Not here! They have a diverse staff who are all are patient, straightforward, and honest. Can’t recommend them enough.

Recommendation to anyone to have your car worked on here. Its an amazing place and they are very friendly.

Took our car in for alignment and wheel sensor issues. Got it done for right price and done well. Started having issues with traction control right after. They fixed this with an hour of labor and refused to charge us. This is what integrity and standing behind your work looks like. I will continue to recommend them to everyone I talk to. Absolutely great people.

I had my control arms and battery replaced a couple weeks ago and Palmers was great. Erika was very pleasant and gave me estimates for everything my car needed. When they replaced my battery a fuse shorted out, but they repaired it free of charge. Highly recommended.

Amazing people working here, they took in my vehicle and were in constant communication, they ended up redirecting my issue with another local shop but that tells me they are honest and give you a great costumer service even if they didnt take the job. I will bring my other vehicles to this place for sure. Thank you!

Originally brought my vehicle in for a wheel alignment but was informed that I had some bad upper and lower control arms and other suspension parts that needed to be replaced ASAP. Not a cheap fix but I understand that the labor for that fix is extremely arduous and I am happy to pay for quality work. This is NOT a budget shop, but you get what you pay for and these guys are worth it for the piece of mind and work they provide. They completed the job quickly and Nick went through all of the individual parts with me and why they needed to be replaced. At no point did I feel like I was being rushed out the door or that I was trouble for asking for details and information. After driving the vehicle around after the repair it feels better than before I purchased it. Seems like a very reliable and fair shop and I will be bringing my vehicle here from now on. Thanks guys!

I was having issues with my vehicle and brought it to Palmers as they had a long history of positive reviews (always important with a mechanic!). They called me within hours and let me know that there was something majorly wrong with my transmission and referred me to another (trustworthy!) shop who could do the work for me. They did not even charge me for the diagnosis! I am so pleased that they were upfront and honest--I will definitely be bringing my vehicle back to Palmers for any servicing. Thank you!

Great, friendly service with fair prices. We got our brake pads and rotors replaced there a few days ago and were very happy with Palmer!

Emergency service and got me in right away due to going out of town. Really appreciated the great customer service and prompt handling of my repair!

Simply the Best service in town. Knowing I needed my truck for my work they had it serviced in record time.

This shop has it together. They do what they say theyre going to do when they say theyre going to do it.

I took my sons car in for a tuneup. $150.00 Did not sound to expensiveWhen I picked it up I asked what all was involved and was told they replaced the 4 spark plugs. That is it! $20 parts and $130 for 10 min of labor When I said you have to be kidding me. They laughed at me. Never going back!

We have been going to Palmers for 15+ years. Weve always received good honest service and repair. We trust their work.

Wonderful service, very knowledgeable, and always so accommodating to my needs. Would recommend to anyone. Love this family owned business!!

Honest, reliable service! They make observations based on your desires. I highly recommend them.

I went in for an alignment and was taken care of, Nick laid out everything I needed to know about my vibration problem.Car repairs are a touchy subject, its extremely hard to find an honest grease monkey. Palmers took care of me.I highly recommend them!

Very personable and committed to helping solve any problems with your car. Not pushy!

Best service place Ive ever came across. Staff is careful, nice and will answer all your questions. Believe me, Im a question asker. Dont just take my word for it, go see for yourself. Ask for Nick.

Bought a broken car from a customer of theirs, they came out helped me load the car and made sure I was all set, great group of guys! (have not had repairs done my review is of the techs very nice people)

I am very greatful for Palmers. As a woman who has found it very hard to find honest people, they not only do great work on vehicles, but their prices are beyond fair, and they treat you like family. Very thankful for them!!

Honesty and integrity... Looking for an honest mechanic? Look no further!

Trustworthy and honest. Two of the best characteristics of a local auto shop. Prices are fair.

The honesty of this shop is second to nobody. Fast service and very professional.

Quality service by knowledgeable staff at a fair price. They stand behind their work.

This is by far the best repair shop in GR.The prices are fair and the entire shop is trustworthy.

Phenomenal service with expertise that is unparalleled.

I take all of my cars here. Palmers is a very reasonably priced, friendly autoshop. I started going there after a bad experience with the MufflerMan on Lake Michigan Dr.

Reminds me of an old style, neighborhood service who know there customers by name not gust another number.

Good service great people

Great service, excellent dianostic provided

Pricey

Good place