Go here every time! Loyal customer since 2019. Always do and did a great job on each of my cars Ive brought in. Wonderful customer service, also great mechanics and an honest business. Definitely a great shop all around. 5 stars from me.

Great, family owned and ran mechanic. Been bringing my cars here for years. Always trustworthy and reasonably priced. Grateful to have such a fantastic shop in the grand rapids area.

We called for a last minute appointment for a presale inspection of a used car that we were considering buying. They did a thorough inspection at a very fair price and likely saved us from future headaches. Very friendly service!

I personally had this place recommended to me by numerous people. Fairly quick to get my vehicle in and looked at less than a week. Got a call for the repair cost and was a shocked by the price but all in all they fixed it same day and it drives smoothly

Mason Street Garage is the best! Many years of excellent service.

I brought my F150 here because this is where our company has all of their vans serviced at. And other people I know have also had good things to say about Masons. Rick called a gave me the bad news that I needed a new timing belt and that it would take a couple of days to fix it, I agreed on the price and he said it would be ready Thursday. Thursday came and went no phone call, so on Friday afternoon I contacted them and was informed at the time that parts had just come in that they were waiting for and they would be starting it later that day. So considering the time frame that he gave me from before it should have been done Tuesday at the latest. Tuesday came and went NO PHONE CALL. Finally Wednesday afternoon they called and let me know my truck was ready. This was 8 days from the time I dropped it off to picking it up with no communication from them what so ever. The truck seems to have a lot more pep than it did, but the idle is rough not sure if that’s just a break in thing but I assume not. This bad review could have been avoided if you would have just picked up the phone and called to let me know what the delay was. I feel the price of $2600 was fair for the work they did.Update to the post. Three months after my service Rick the owner reached out to ask how my truck was running. Little did he know that I was going to call him that day as my wife noticed I was leaking oil, which the truck had not done that previous to their service. Rick was concerned and got the truck in, in a timely matter. He fixed the leak with no additional cost to me and at this point went above and beyond any service garage that we have used. This has restored everything that he represents in the community that I have been told. Thanks Rick for being that upstanding guy, that’s why the updated review.

I had another great experience with Mason Street as always! They fixed my car and I am so happy with it!I love Mason Street! Rick and Michelle are so great! Mason Street is so honest, helpful and reliable. My family has gone to Mason Street garage for 30 years or more. I will never go anywhere else!

Feeling so lucky to have come across this place right in my own neighborhood! They are the kind of honest mechanics who don’t take advantage of your circumstances or ignorance. Seriously, God bless them. I want my car to have issues just so I can come back and give these guys more business. Lol. I’m telling everyone I know about these guys. Thank you Colton and Michelle, and the other girl in there whose name I forgot (I’m sorry).-Ana

What a great shop, with great service. So nice and kind too.

Great service! Reasonable cost! HIGHLY recommend!

Very Friendly, great prices 100% recommend

Very fine people that work there from the counter staff all the way to the mechanics the owner treats you like hes your friend you do a good job you never have to bring it back twice for the same repair recommend him highly

(Update 2/26/2020) - Updated to 5 stars. Huge props to how Rick and the team handled this whole situation. After I left my original review, Ricks response (which you can see below) inspired me to give Mason Street Garage another chance - and Im glad I did. The trim pieces were re-installed correctly, and the broken bolts were replaced. Mason Street Garage is upstanding and works hard for your trust. Ill be happy bring my car here in the future.(Original Review)I visited Mason Street Garage to have them look at my rear brakes, which didn’t seem to be working (my handbrake didn’t work either). They said the brake shoes, rotors, and wheel cylinders were worn and should all be replaced. All in, this cost me $413 - a fairly reasonable price, I think.The new rear brakes made a positive difference, but I noticed the handbrake still didn’t work. Mason Street Garage followed up with me about my visit, and I decided to bring my car back in to see what was wrong with the handbrake. I visited them the second time about a week and a half after my first visit.They narrowed the problem down to the handbrake cables, and quoted me about $480 to replace them (OEM Cables are expensive!). My car is an automatic, and I don’t really need the hand brake, so I figured I’d just live with the issue and said thank you but no thanks.When I went to pick up my car the second time I immediately noticed a couple broken trim pieces, where the trim piece was replaced incorrectly. Then I noticed the entire trim piece between the two front seats was loose. At that point I found out that the two bolts that normally hold this trim piece still were completely broken.I went back in and asked Mason Street Garage about the broken trim piece and bolts - the mechanic said that the bolts had actually broken off the first time I visited, and that most people “don’t notice that sort of thing”.What a petty excuse not to be honest.Look, I get it. The bolts were rusty and it’s an older (2003) car. Anybody could have broken them. But it’s dishonest at best to choose not to tell me, and not even make an attempt at fixing it. The trim pieces broken were because they weren’t placed correctly, which is just lazy. They said they could try putting in new bolts, but at this point I feel like my time would be better spent elsewhere.I wouldn’t be writing this review if they had simply been honest and upfront when they broke the pieces and bolts. But choosing not to disclose the damage done to my car (even if it’s minor damage that most people would never see or notice) is wrong.To their credit, they did do a seemingly good job replacing the rear brakes.

I have used the garage for over 20 years all the staff are great. Rick, Michelle, Josh and Im sure many others - they have been wonderful. Theyre honest and I trust them when Im unwilling or unable to perform the work myself. Theyre like family! I would highly recommend Mason Street Garage! If there are more stars I would give them.

They repaired my breaks and there was a problem w one of their replacement parts and my brake fluid leaked out, they took care of it immediately no charge. I will never go anywhere else! Best mechanics in Grand Rapids.

Great work, fair price.

My family and I have been going to Masons garage for over 10 years. Not once have we been disappointed. Thank you for the great service, both customer service and mechanics!

Service was fine. Fixed our vehicle in about 2 days. Price seemed a bit high for the work being done. Front and back breaks and rotors and front wheel bearing. They charged us $1050. Called another company after the fact and they quoted us $650. Not a car guy, but I think the pricing was a bit high. Overall work was fine though and car was fixed. Just not sure I would go back for the high pricing. Thanks.

Very grateful to have you guys around. Incredibly honest, helpful, and kind. Never try to railroad me into unnecessary fixes, always friendly and willing to explain things, quick service and reasonable. I dont know what Id do without you. You know theyre good when the visiting out-of-town relatives bring their vehicles here, instead of their own mechanic in their own state.

Great job fixing issues on my truck. Got me in very quickly.

This garage is the best in Grand Rapids! They are super easy to work with and you can even text the garage when you are not in a position to call. They are honest with you and very reasonable in pricing. I highly recommend them and will be bringing my cars here in the future. 10/10

I love this garage. I have an older BMW. The mechanic, Dusty, always does great work on my car. My husband has a pick up truck and Dusty also does great work with that. The staff is always friendly and gets our vehicles in quickly. I would highly recommend this shop.

They are fair and honest. They do great work.

Called to see about getting a diagnosis for my Explorer on Monday. Dropped it off on Tuesday, had a diagnosis with in a couple of hours, and it was fixed by 5! Great work, nice people. Loved the follow up to make sure everything was running smoothly. Thanks!!

From the receptionist to the technicians, everyone at Mason Street Garage is exceptional. Service is extraordinary, and they are always straightforward in information and pricing! I will never go to a different garage for my auto service needs!

Brought both of my cars here and had some extensive muffler repairs as well as some wires and spark plugs repaired. They were very helpful and friendly, did quick work and communicated quickly and often as to what was going on and what to expect. I really appreciated the service here!

It is greatly appreciated to have a place you can trust to take a practical approach to repairs. My family has a wide variety of vehicles. The older cars need to be kept safe and reliable, but dont need to be restored to factory condition. Their approach keeps the wheels rolling without breaking the bank, and I have the confidence that they will do the right thing by me, keeping my us safe along the way. The quality of the work they do is first rate.

My wife and I brought our Trailblazer in to get the 4WD fixed. It was diagnosed and fixed in a couple days and works great now. Their communication was excellent throughout the whole process. Very happy to have this little shop in our neighborhood.

A kind, honest, and attentive repair shop. After fixing my brakes, I got a follow-up text to make sure that everything was running smoothly. What more could you ask for?!

They are amazing, consummate professionals who care about their customers. I know finding a garage that you arent going to question how much they charge you. These guys are not that, they are the real deal who care about you and your vehicle.

This place captured my heart and fixed my car in 20 minutes.Hot weather + dead battery = a very bad day. The moment I walked into that office, looking exactly like a damsel in distress, I knew I was in the right place. Despite the heat, everyone seemed to be in a good mood and happy to help even though I didnt have an appointment and they were quite busy.

Made the not so fun experience of having to get my car repaired super easy. Always have the best service any time Ive needed a repair.

Excellent service, how an unusual car and they had no problem fixing it.

I love Mason Street Garage, excellent customer service, honest and helpful technicians and a home like atmosphere. Id recommend this garage to anyone.

Did a great job fixing my rear brakes. Im sure that they may see me again.

We had one of our company loaner cars broke down in Grand Rapids, had vehicle towed to Masons Street Garage , quick service and fair pricing. They run a clean operation here. Thank you for the service.

Mason Street Garage is top notch in my opinion. We have great service on any vehicle we send to them

Excellent service. Customer service very good and polite. Fast service.

Only people I trust my vehicles with. Honesty, integrity, and real people. Love it here.

Rick and crew are the bedt.

If you want car fixed right the first time go to mason street garage

Rick and Michelle are friendly and run an honest shop. Been bringing my cars here for a decade and will continue to do so.

Good people helped us keep our car there til we were able to tow it

(I dont give 5-star ratings very often...)Mason Street Garage...seriously fantastic people. Had them reccomended to me by a friend who has been in town for a LOOOOOONG time. Was telling him it is tough for me to find a place because I have extensive background in auto repair and had constantly found shops trying to take advantage. He immediately reccomended Mason Street. I have taken a couple of cars here, and they have had and will have the rest of my business as long as they are open.

Took my truck in for it not starting, they spent time on it and couldnt find anything they could do.

Always knowledgeable, fair, and kind.

Fantastic worth! Not a huge rip off like other people in town

They have awesome service, did great work, were fair, honest and made sure I knew what was going on!

They are fair and always do a great job!

The staff is always professional, friendly, helpful, and honest. They dont suggest unnecessary repairs, finish repairs in a timely manner, their estimates are usually spot on!

The were fast and incredibly helpful!

Rick and Michelles team are the best!Professional, courteous and always willing to squeeze you in when that inevitable car issue comes up!

Great people. Reliable work.

Gwen was very helpful

Great service from Mason Street Garage for over 12-years

Helped me out when I was in a pinch, couldnt be happier!

Super fast and affordable

Nice little shop

Good auto mechanic

Great service.

Fast, honest, fairly priced

Friendly