Took our Prius in to get hybrid battery replaced and they took very good care of us. Although some issues arose after the work was done with the car, they fixed the issues without hesitation in such a professional way that they will be the only place I take my Prius from now on. Thank you guys very much for getting my car back on the road!

Bruce was extremely helpful and communicative. He made everything so easy and even worked with Green Bean Battery to coordinate the replacement of my Prius battery that was under warranty. I will absolutely be bringing my Prius there for any future work. They even left a box of girl scout cookies in my car for me! Such a great place.

The mechanic was very friendly and helpful. Much better than the dealer. Will go back

Grand Rapids Hybrid took good care of my Camry Hybrid. Quick diagnosis, free rental car, and I was fortunate to pick up my car the next day. Enjoyed the knowledge they had in hybrids specifically.

These guys are awesome. I have a 2007 Prius and needed to have the high voltage battery replaced. One of the things that impressed me the most was how Eric took the time to explain to me the whole process regarding the high voltage battery and how it’s typical for them to need replacement at this age. It’s clear that he loves these cars and knows them inside and out. The front office staff is friendly and helpful. The whole experience was wonderful.

My experiences at GRH surpassed the customer service provided at the Toyota dealership. At the dealerships, I never met the person actually working on my car, and very little was explained to me. Eric takes plenty of time to thoroughly explain the issues, and answer any questions. He does very thorough diagnostics and backs up the service. Its also great to get a loaner. I wouldnt go anywhere else!

I have been an exclusive customer of Ervines/Grand Rapids Hybrid since I found out about them three years ago. They do honest work, take the time to explain it to you, and truly treat you like family. The free loaner car makes it so easy to go about your day as normal -- from start to finish, they make the customer experience exemplary. Could not recommend more!

If I could give 10 stars I would. The team was great, from the time I checked in through the repair process to the time I checked out. The detailed trouble shooting of my issue was above and beyond what any other service area would do. They treated my car like it was their own. Anyone that has a Hybrid, I would suggest skip the dealer, these guys know more and are not just parts swappers.

Eric has serviced my car for several years. They are trustworthy, quick and I love the (free) option of a loaner car if needed. Recently my ignition tumbler quit working and my car was towed to the shop in the evening. By 7:45am the next morning, someone had contacted me about the issue. They were able to source the correct parts, repair my car and have me back on the road the same day. The quality of service, honesty and efficiency are outstanding!

Ive known Eric for over 22 years now. He is the best at what he does. He is the most passionate car guy I know. Ive never used anyone else since moving to the Grand Rapids area to work on my cars. Happy birthday, Eric.

Grand Rapids Hybird goes above and beyond to make sure were taken care of. We may not be the best customers, but they treat us as if were #1. Eric is honest and hard working. Never a doubt that he will find out what the issue is with our car and get us up and running!

I dont own a hybrid, but since moving back to Grand Rapids back in 1986, whatever vehicle I have owned (or my mother has owned), Eric and his crew have faithfully maintained. Every time I purchased another car, I have consulted with Eric and he has saved me from some potentially poor buying choices. Their estimates are pretty much spot on and they have given me a heads up many times on small problems that could have become big ones. I hope they stay in business for a good, long time!

The gals in the office are absolutely delightful to deal with ... friendly, knowledgeable and helpful. The repairs are clearly explained and charges seem fair. We will continue to use GR Hybrid for work on our Prius.

We have been dealing with Ervines since 2006. Their work and expertise are of absolutely the highest caliber. Whether it is mechanical, electrical or computers and software, they are thorough quick and efficient. They work on every variety of vehicle, young and old. I recommend them to friends and family alike

Its my go to garage for service on my hybrid. They are passionate about hybrids!

Enjoyed my experience here. Very informational and felt good with service. Very straight forward and easy to deal with. Would recommend.

I spoke to Jamie over the phone about a 2009 GMC Yukon hybrid, she understood the system well, and gave me great advice. I would definitely bring any future hybrid cars here for service. Thanks

Always professional and prompt service. Its always a pleasure to do business with him. His attitude, and ethics are obviously displayed in his demeanor.

Excellent service, winderful people. If you are tired of the hassle of the dealer service runaround, Eric, Jamie and their crew use the latest technology to keep your car in tip-top shape. I recommend highly.

THE nicest family owned business! Our Prius dashboard lit up on the way back from vacation up north in Traverse City. We stopped into a local mechanic where we broke down but they were unable to diagnose our problem, so we then towed it home to the dealership, and then finally to Grand Rapids Hybrid after a friend recommended Grand Rapids Hybrid-we only wish we would have taken our Prius there first! Megan was so friendly and calmed us down, and Eric took time to greet us when we pulled in and explain what was going on. We are so grateful that we now know a mechanic we can trust. THANK YOU!

I had a great experience with Grand Rapids Hybrid when my Prius hybrid battery died (right on schedule!) at 150000 miles. Grand Rapids Hybrid gave me a lower quote to fix this problem than any Honda dealer in the area. 10000 miles later, my Prius is running better than ever and Im looking forward to getting 300000 miles on the car some day.

Bruce helped to identify a bad strut that had recently been installed at another shop.

If you have a Prius and it needs ANY work done, I hope that you ONLY take it here. We drove from Ann Arbor to have our AC fixed on our Prius and could not possibly be any happier with the service. Eric talked with me for atleast 20min on the phone explaining what is happening and what needs to be fixed on our car. We had a dealership look at the car before we found this place and they were going to charge us double what we paid because they were just going to replace everything and not take the time to see what was really wrong. Eric did not do that. He found the problem and only fixed what was wrong with the car. Megan was also so pleasant to work with. Support local, support family, support Grand Rapids Hybrid!!!!

Eric at Grand Rapids Hybrid is THE ONLY place to get your Hybrid car worked on! Highly recommend!

After struggling with diagnostics elsewhere, I had my 2005 Prius towed to Grand Rapids Hybrid. Eric was able to diagnose and fix my car the same day, saving me time and money. He and his staff were extremely knowledgeable, courteous, and a pleasure to work with. I now call Eric the Prius Doctor. I will not bring my car to anyone else! If you have a hybrid in need of repair, look no further! Thank you Ervines Grand Rapids Hybrid!

Great place. Great service!

When our Prius needed work, we were delighted to know that there was such a qualified repair shop here in Grand Rapids just off of 131. The technicians knowledge put our mind at ease and in his wisdom and kindness was able to present a helpful and budget friendly solution! :D The Prius is runnin great and is even getting better gas mileage!!!! :DThe staff is fun & friendly, their ASE certification is the highest, and their coffee is the best! :) So, now we take all our cars to them (even the non-Hybrid, lol).We recommend you give them a call the next time you need auto repair, or perhaps before you need auto repair - they have a wonderfully thorough, three-tier inspection that we were recently had them run on one of our cars, thankfully! :DBest in Grand Rapids! Google, can I give them more than 5 stars?