Quick Lane at Ford dealers is supposed to be a separate service area for more basic things like oil change. At SanTan Ford its just a sign above the regular service center. Need oil change? Make an appointment but next available is at least a week out, oh and it will take 5 hours. If you want to see how Quick Lane is supposed to work check out Chapman Ford in Scottsdale. Dont go to SanTan Ford expecting an oil change on your lunch break.

Excellent service! Love my Ford family. 9 yrs strong!

Great people, great service. Thanks Zack for taking care of us. Huber Family.

We brought our car in for a routine oil change and to check the a/c. We did not get an estimate until 5 mins before the service shop closed, they were going to charge us over $3,000 for the repair and assumed we were going to pay and did not ask for permission before calling. We were not able to pay that amount and had to rush to the dealership to get the car before they closed. After having a third party mechanic also diagnose the vehicle they charged us $800 to repair the same issue. This has been the second time they have tried charging a absurd amount for something that turned out to be a trivial fix.

Half the people in the dealership (including the receptionist) were not wearing masks. You are not safe there as the pandemic only worsens.

Ive had my fusion serviced at this location and seemed all good. today I was looking at my battery and Notice the ground terminal has a ton of battery acid and corrosion. The past two oil changes and they havent even mentioned that my battery has been leaking and on the know your vehicle the battery check was good. Terrible service.

I took my older vehicle in for servicing and they provided me a booklet about knowing your vehicle which had a lot of recommended repairs/fixes. Im ok with that and really liked the idea since it was my first time using their servicing department. It covered everything from bushings to headlights. When I went to drop off my vehicle I had my A/C on and it was working perfectly fine. After the service was completed, I picked up my vehicle and the A/C wasnt working. I went back and the rep was rude and stated they were no where near the A/C unit when servicing the vehicle and proceeded to tell me that with an older vehicle I should start to expect things to stop working. I understand that but is it really a big coincidence that it was working fine, blowing cold air and now its not working? And IF they thought I was lying why didnt they note it in the repair book they provided? The rep didnt even offer to take a look at it. Ill never take my vehicle there again!

San Tan Ford has been a nightmare from the start, but Ill stick to the reason why Im unhappy with the service department on this particular visit. I brought in my 8 month old Fiesta to get the door trim fixed as it had already started peeling and bubbling. I was told it would be a one day turn around, ready before noon the day after I dropped it off. Two days later I received a call saying they were were not capable of working on the door and had to outsource my vehicle to a real shop. Four days later I still have not received my vehicle. When I asked both representatives that I have now spoken to about a rental they both ignored my question telling me the car was almost done. Six days without a vehicle becomes a setback but they do not seem worried about this customer.During this trip I also opted to have some stains cleaned on my seat, which in my paperwork is covered as free service. I was told they will not honor my contract but charge me $35 to clean the one seat. I declined, and was only offered the free service I was due according to my documents after they told me about the delay to my vehicle.I think because Im young they do not respect what I have to say and believe they can push me around. However, I did spend $24000 on a brand new car and would expect at least a modicum of respect.Edit 14 Dec 16:I received a call to pick up my car saying it had been completed. When it pulled around I immediately saw the door trim was not properly installed and was in no way parallel to the door or even in line with itself. Two of the four doors that were peeling were not even fixed. I have to return again for further work and hope someone with eyes fixes the issues this time around.

Awesome place ! Thanks Mike

I had an unusual noise in the front end verified by a tire company and a mechanic... Non tire / wheel / axle related... I was told to take it back to the ford dealer... San Tan Ford offered to keep the car for two nights and see what the issue was... They could not tell me exactly what it was but, after their inspections the noise was gone and there was no charge... I have to give them the credit although they said they were sorry they couldnt give me an answer... Thank you for believing in me and not taking advantage...

I was a regular customer here, I’m very disappointed with my last visit. Like any other dishonest mechanic they charge for things they didn’t do to your car. And they don’t apologize for it when you show them they messed up. Anyways, the one star is for the car wash.

Customer service is dead. I honestly don’t believe it’s all San Tans fault and I’m not swearing off Ford, I am however very displeased with Fords new battery policy, which is to say they no longer have one.

They just waste your time. And try super hard to get as many extra charges as possible. Just change the oil. I didnt come for a whole new engine!

Great folks

Fast and good care