Saved my anniversary and solved my gift giving challenge. They knew the exact gift to give my bride. Reggie and Muhammad were fantastic. They were so patient as I FaceTimed my daughter to make sure my wife would love the gift. A very happy anniversary day for my wife and I. We could not be happier and would recommend this store to my friends and family.

I just had an amazing buying experience with Terry. She is very professional, knowledgeable and courteous. I highly recommend working with her!

Terri helped me out today. She was great! I was looking for a necklace for my moms birthday/graduation. She stayed within my budget and found the perfect necklace. She even wrapped the box.

The customer service is great! Ashley always goes above and beyond to find what I want, and to make sure I’m happy before leaving. The transactions always run smooth!

Friendly representatives, clean store and we got our jewelry serviced so promptly and thoroughly. We appreciate the service this location provided.

Bob is awesome!We went there last Friday not really knowing what we were looking for, just an idea and a budget.Bob was great. As soon as he finished up the appointment he was on, he gave us all the attention we needed. He was very knowledgeable and really took his time to understand what we wanted and what our budget allowed.He was able to create us an account and set us up with a follow-up appointment once we discussed everything.He never made me feel awkward for the questions I had and let me try on every single style I wanted (sometimes the same ring more than once but he never acted like I was being too much or annoying).Thank you so much Bob for your expertise and patience with us! We really do appreciate you and your customer service!

I went to the store to purchase a bracelet for myself. Neither of the two people working in the store ever acknowledged my presence in the store or said anything to me. I walked in and I looked at every single display case so I know they saw me.They both were with customers but I should have been greeted at a minimum. I will never spend my money where people see my brown skin as invisible. People of color know its racist behavior when we see and feel it.They werent interested in my money so I kept it in my pocket and left. You lost a sale Kay and I will NEVER patronize your store again. Money is green 💵 even though the hand may be brown that gives it to you, just a thought for you racists.

Great shopping experience, Ashley helped us as soon as we walked in, She explained everything to me when asked (even though i probably asked a million questions) she helped me figure out the best way to go in order to get the ring the cheapest. I have been waiting 4 years for an anniversary band and we were finally able to purchase it. She searched and found it for me at another location, had it sized and ready to go by the next time i visited the store. Then she searched and found me the perfect & simple birthstone ring that i had been wanting for my son. She treated me with respect and i highly recommend anyone / friends and family to go visit this store & ask for Ashely .

Smooth transaction and good communication. My wedding ring of 27 years had shrunk - or my finger size increased. Either way I needed to have it resized up by two ring sizes. This also meant I needed to have the engraving on this inside redone. Ring came out looking like new and our wedding date / initials redone on the inside. Thank you to Ashley Snider. She was able to help me from start to finish.

I have an engagement ring from the Neil Lane collection and Im so in love with this ring!☆Teri☆ & ☆Ashley☆ were super helpful to me and had wonderful advise for us. Great job guys Im very happy!2nd time visiting for a purchase and again couldnt be more happy with Teri and Ashleys help on my new anklet. We will be back!

My Girl Scouts Troop had a amazing field trip/tour. They had fun. The mgr Ashley did a great job. The girls loved her.

The new management team here at the store are wonderful ladies. We have had some not so great experiences in the past and sometimes left nit satisfied however, the girls here made sure that I was very happy with all my items before I left the store. The took time to help me get all my paperwork organized and get all of my broken jewelry in for repair so I can continue to wear it all. Thank you ladies so much for all of your help and I look forward to shopping with you in the future.

I have been a customer for many years but will not return. The repair policy for jewelry there is not what it seems. I should not have to pay for repairs to jewelry that was not quality to begin with. The little pamphlet given to me meant nothing for warranty. When I told the associate I would not be returning for future purchases, she replied Perfect. NICE CUSTOMER SERVICE....NOT!

I was in a hurry since we were leaving town and would not return before the special sale coupon would expire. I met Terry and she was most helpful in helping me determine the correct ring size for my wife. Then she found the ring I wanted and even gift wrapped it for me! I was ready to go in record time. Thank you Terry for being knowledgeable and helpful to someone who appreciates good service.

The team at the Fair Oaks location has been great. Kudos to Teri & Doug for spending the extra time with us each time we stop by; we love our all of our purchases from this store. Thanks! Mike S. & Lisa P.

Kay Jewelers is a dependable jewelry store that I completely trust with my wedding ring. They send me 6-month email reminders to get my free ring inspection and cleaning for life. They are always very efficient and reliable.

Great customer service. The ladies were very helpful. Ashley gave me her personal suggestions on the jewelry I was interested in and Im very happy with the final purchase I made. Thanks again ladies, Im sure Ill see you soon.

I went to Kay Jewelers at Fair Oaks Mall a few weeks ago looking for a ring for my girlfriend (now Fiance!) The staff there, particularly Lauren and Manjit, were extremely helpful and truly cared more about me providing the best for my girlfriend then they were about making a sale. They helped me through the entire process, spent time coaching me on the 4 Cs and all the other details that I never knew about diamonds, when through an entire catalog of their diamonds on their tablets, and ultimately made me feel extremely comfortable in making the right decision on the ring. I cannot say enough great things about those two, or the store as a whole. I recommend any guy that is making a decision on a ring, or any other jewelry, highly consider this store because I promise you they will coach you in detail on the jewelry and you will feel confident when giving the gift, or in my position, proposing! Thank you Lauren and Manjit!

My husband had a custom birthstone ring made for Christmas and within a week a stone fell out. They had the ring for 3 weeks fixing it. I have had the ring back for 2 days now and another stone fell out. I am super disappointed in the quality.Update: came to pick up my ring on a Saturday and they only had two people working. The staff could not even find the ring even though we recieved a call saying it was ready. They are completely incompetent.

I wanted to say thank you to this kays! My fiancé and I are young and originally walked into the one in manassas mall, now we weren’t dressed to impress that’s for sure but you should judge a book by its cover. Anyways the manassas one was horrible... we sat for over 30 minutes and the workers never once acknowledged us. On top of that they also helped other guests that came in after us first.. so we walked out! Anyways this kays was amazing! They greeted us promptly and helped us get the perfect wedding set for myself and my finances outstanding wedding band! So thank you for the great service

This place has great customer service. I got two really helpful people named Morgan, and Camille. Theyre really helpful and very good at what they do.

We would like to thank Venus for her excellent service yesterday. It was so much fun working with her! Great knowlege and AMAZING personality!Bette and Steve Morris

Wow wow wow, the customer service here is amazing! I went in to buy jewelry for my mom for Valentine’s Day...walked out with something for my mom and my dream wedding band! For the type of ring I had, I for sure thought I was going to have to pay to get a band customized. As soon as I walked in they asked me if I had found the perfect band yet, I told them I have failed to find one ...Manjit and Ashley quickly knew exactly what would fit perfectly with my pear diamond and found the most amazing band that I’m in love with! Bob also analayzed my ring and helped me figure out my sizing as well. They were always smiling and I felt that they were so happy they found the perfect fit. You can truly see that they love what they do. Not only were the kind to me, but to my whole family as well. I walked in a few weeks later and they cleaned my ring and gave me pointers on how to take care of it. Exceptional service. I cannot say enough good things about these 3 employees...they have the best customer service...from start to finish my service was amazing ..and nothing but smiles every time I walked into the store. I didn’t feel pressured one bit and only felt excitement. Again, thank you so so much Ashley, Manjit, and Bob. I will be purchasing all my future jewelry from this location ONLY.BEST EMPLOYEES EVER!!! Thank you thank you thank you!!Dana Alqaq

I would advise staying away from here if you need a ring. The Asian lady that helped us was incredibly short with us, consistently and aggressively tried to push add-ons to our purchase (No, I do not want another line of credit) , explained almost nothing, and was incredibly rude. She said my girlfriends finger was that big?, proceeded to help another customer while working with us (there was another free employee working), and overall had a very bad attitude. She had very little customer service knowhow. Now I admit I wasnt buying anything very expensive, but that doesnt change the fact that I am a customer. I felt demeaned, belittled, and overall humiliated. We will see if it is better when we go back to pick up the ring from a resizing, but I doubt anything will change.

I have to give 1 star because stars is not an option!!! This was my second and LAST trip to Kay Jewelers-Fair Oaks Mall-Fairfax,Va. We were so impressed with Terri that we decided to give them another chance. I received a LeVian chocolate diamond for Mothers Day 2014, and as happy as I was with getting the ring the overall customer experience was horrible. We were LIED to. The salesgirl (Ruby) was dead set on the sale, she was aggressive. She did not have to be because the sale was already done. She told us No Interest on the new purchase and the existing purchases as well at a set monthly rate. This sounded great but the manager Phary told me tonight that this was incorrect. Indicating that Ruby was new (only 2 months working) this was NOT my problem lady. You as the manager should make sure that you train sales people PROPERLY. In turn I called the Corporate office for resolution. As I have read in reviews on YELP! stay away from this store they will make your special memories a daily nightmare!!! Youve been warned!!!

Great store. Make sure you get the deals though!!

Horrible shopping experience. Waited a while before someone asked us if we were being helped. Wanted to purchase a ring for an upcoming event. They had great difficulty entering my information in on their tablet and after 5 unsuccessful attempts they finally did it on the regular computer.I woke up this morning to discover that they charged my card twice for the same purchase. It then took over half an hour on the phone with the store only for them to tell me that hey cannot fix the issue and that I will need to call the Kay Costumer Service line when they are open tomorrow. The store didnt even apologize for double billing my card.If you have time to waste and enjoy the headache of trying to get something simple fixed then I recommend buying from here. However, if you value your time and enjoy when things are done correctly the first time I suggest going to a different jeweler.

They are so rude! Will be going to any other location than here next time! Stuck up and wont speak! Smh horrible!

I discovered the store being new to the area & visiting this mall. To my surprise I walked out w/more than I intended & was very pleased w/the staff & jewelry selections!

I went to this place to get my boyfriend a ring and I slipped in naco cheese and hit my head on the floor so I asked for a napkin and they said no napkins for gay people do not shop here

Not a good Store.. thats all I have to say

The worst experience at a Jewelary store. I was told to come and pick up the items, when I get there there is a long waiting time. The ordering process was not any better. My last time in this store.