It was awesome amazing customer service in the paint department she mixed me some chocolate brown and was very much friendly

GO TO HOME DEPOT!!! DO NOT USE LOWE’S!! I was told my washer would be delivered between 10am-2pm today 9/27..what they failed to mention is this store has recently contracted with a 3rd party delivery service which as far as I’m concerned should probably be mentioned since I thought the delivery was being done by Lowe’s as per usual. Going on 2 pm, I contact the store only to be told all managers we’re in a luncheon but someone would return my call. 7 pm still no call. Called back to get a manager Aubrey who proceeds to tell me they’ve had problems with this 3rd party company since using them (pilot last mile) is the name. She stated they have reported them many times but Lowe’s does not care about our few “little” hundred we spend at their “corporate” store. I knew then I wanted my “little” 800 dollars back! Which by the way was then informed by her that they were broken down on the side of the road and until they brought the washer back I would get NO MONEY BACK!! WOW just WOW!! Save the trouble and heartache you will get going through these guys!! They don’t care about you!!! I was promised a call tomorrow to get my refund, I will update this once that happens.

If youre looking for a major hardware appliance theyre the only store in Columbia Missouri that can deliver in less than 2 weeks. At least thats my experience.

Excellent place. Great 👍service. And it matters to then that you came to their store.

Do not buy and get fence installed at Lowes in Columbia, Mo. Terrible installation. Uneven post cuts, didnt install bottom tension wire, didnt install filler post, saw marks on post. Been on the phone multiple times for 2 months trying to get issues resolved so my small dog can use the area and not get out. Avoid at all costs!

I called to inquire about a delivery. There was some difficulty w it and I was transferred around. Finally, my call was answered by BEN. He was amazing! He went the extra mile to track the delivery truck even though he wasnt in the delivery department. Thank you Ben for being awesome!

This Lowe’s has terrible service. Ordered appliances. They canceled the order. Reordered. Didn’t show up for delivery. Didn’t call that they weren’t coming. Then after multiple phone calls delivered the dryer and not the washer. Will never shop here again.

This is such a great location!!! Im always greeted multiple times in this store and never have issues finding staff to help find things. Expert advice and opinions from everyone, love this store!

We have spent lost of money at this particular Lowes. The staff is always helpful and the management has always been accommodating to any issues that we have presented them with. This is one of the first places we visit when making appliance purchases.

I was a little bit frustrated and disappointed when I first went in because I couldnt find anyone to help. However, I ran into Ben. He was absolutely exceptional in assisting my wife and I with our item search. This location needs more employees like him!

Really helpful and polite staff. I love to hangout in the kitchen section and pretend those kitchens are in my house! Everything is easy to find.

Lowes has always been helpful and understanding when we have home projects going on. This location is great.

A kidney, left big toe and 6 teeth for a picnic table. Not the stores fault. Staff here are great and I havent found anything ever out of stock. Just dont try to build a birdhouse right now. Costs a car payment!

I visited this location a few days ago. A staff member named Al was super friendly and helpful. Will visit again.

Had a fiasco trying to find if a specific washer I wanted was in stock. Eventually just showed up in person and as usual theres 3 people manning the whole store. Employee in the back was overwhelmed by people so I dont think what I wanted was in stock but I just left. And for some reason their stores arent connected the way other chains are, so good luck checking stock in a different city. Menards and Home Depot are infinitely better.

The check out staff are focused on customer service. Big box store feel. Good sales every now and then. Nice to have a third option to look at stuff. It’s cool they have parking reserved fir Vets!

Before the mask ordinance was lifted and before the vast majority of the population are eligible for vaccination, I’ve seen both customers AND staff not wearing their masks properly, wearing them only covering their mouths. It made me very uncomfortable as a shopper. Not only that, there has been many customers that’s I’ve seen walking around without masks on and the staff have not done anything to confront them. I’m very disappointed by how this store was run in a pandemic that has claimed so many lives.Aside from the issues regarding the actions they took (or didn’t take) during covid, I find that in general it’s hard to find help. I often have to wander throughout the store to find a staff when I needed help. Sometimes the patrons of the store are more helpful than the staff. I have had one encounter with a staff in the lumber section where the man (kind of rudely) laughed at my question, saying that the dimension of lumber I was looking for doesn’t exist (as standard sizes). He was right about it, but he really didn’t have to be so rude about it.Honestly I have been looking for a different hardware store with a large selection of lumber. When I do, I probably will not come back to this store even though this is the closest one to my home.

Found what I needed quickly, good price and the sales associate was knowledgeable.

Recently my wife and I bought a house that’s been quite a fixer upper. Through it all we have run into various obstacles along the way. The whole process has been exhausting. The one place that we haven’t has any issues with this whole time has been Lowe’s. I’d like to give a special shoutout to Ethan in paint who went above and beyond to help us in a short time frame. This is an employee who genuinely wanted to help us and really worked to make sure we got the highest quality products and service. 5 star experience all around!

As someone who knows basically nothing about home improvement i was kind of disappointed that there seemed to be nobody to help. Eventually after finding my way to the right aisle in this huge store i asked a guy if he worked there and while he did not he still helped me find what i needed. So thanks to that random stranger who took a few minutes to help this lost lady find what she was looking for. You are awesome, dude.

Helpful service and they even have Free tire pump at the curb

Very unhappy with my item. I was lied to about an exchange. The main SUPERVISOR was to call me but never did return my call.

Helpful as always. Multiple staff members were easily able to guide me to exactly what I was looking for in various departments making it a painless trip. Even got some advice on which specific item to buy when I wasnt sure about the topic and I feel confident in the choice I made based on that advisement. Always love that you can rely on the employees to actually know about their store and their department within it. Its that small town vibe in a retail chain.

Extremely helpful staff, I think it was a manager but I cant remember his name, helped us. John maybe? He was fantastic give him a raise.

We got a call on Saturday saying that everything that we ordered is ready for pickup. We went to pick it up on Sunday, but when we get there the employee called someone and said that they would call her back shortly.. I waited 15 mins and asked how much longer do you think it was going to take, she then called them back and got someone up there. All together I waited about 2 hours to get only half of my order. When I ask for the other parts they said they will have to wait until Monday to ask someone about the other things. This was flooring and it was on a pallet and I asked the employee if I could take it off the pallet so I can hand load them in the truck, he then told me no that it needed to be lifted into the truck with the forklift, I didnt need his help with this but now Im stuck with a pallet with nothing to do with it. So then Monday we called a 3 times but the first two times we got hung up on, then the third time they told us to call be on Tuesday so they can ask the back room people. Today we were able to pick up the other parts of our flooring but this was just absolutely crazy and so much wasted time. I wouldnt recommend ship to store to anyone after this.

We went shopping for replacement ceiling fans and found them at Lowes. The store was clean, neat, with very few people in it. All the workers and customers wore face masks. 1 employee had his facemask below his nose, which is not how it should be worn. If you have a question or need help, it can be hard to find an employee. However they do have a customer service area that had 2 employees working there the day we were in.

The employees were very helpful and the price is right on

A little pricey but I try to keep up to date on the latest coupons and deals. Has building materials, mowing equipment, doors, windows etc. Even if your looking for just that 1 screw that fell out of say a door and was lost well here is the place to find it.

I went to sams club and lowes is alqays a next to shop atop

Unfortunately I bought a refrigerator and was promised a certain delivery date. It’s now 2 days later and no appliance. I will never shop at Lowes again. I’m completely disgusted with their customer service and 3rd party delivery company DSL.

Plant buying on the Sunday before Mothers Day. Selection was poor so I spent less than half of normal. One of the expensive container plants (lantana) was severely pot-bound and may not survive transplanting into a much larger container. Leaves are curled and numerous bloom heads appear dead. The red caladium has been limp since transplanting. Little if any floor help in the Garden Center and they had no plant knowledge. Only one register in the Garden Center was open and the resulting line was 10 shoppers long.

Lowes offers free delivery and installation of large appliances, which seemed very convenient! Unfortunately it seems that Lowes contracts that service out to another company that is extremely incompetent. Our delivery was delayed 3 times due to issues on their end, and we were without a fridge for almost 3 weeks. Communication on the issue was very difficult and my phone inquiries often resulted in customer service not knowing what was happening with my order and being unable to help me. When DSI Logistics finally delivered the fridge they were running late, so they told me they would not bring it inside, and they left it wrapped up in my garage for us to handle by ourselves. Very disappointing experience!!

Worst experience ever buying an appliance from the Columbia, MO. Location. First I had to wait a week for my new washer to be delivered. They sent the wrong one. Then they said it would be another week before they could bring the right one. When I finally get my washer it had better be the right one and a brand new one. Not the floor display one!

Bought a Blackstone griddle online and had no other option but to have it delivered. It was dumped off in my driveway, covered in scratches and missing parts and screws missing from the base that holds it up. Extremely unsatisfied, spoken to 2 managers, one of then said to bring it back and Id have to wait who knows how long for a shipment and the other wanted to take screws off of a display and call it good. Ridiculous customer service.

Great, Kevin in pri is new but efficient.

Lowes was great! Their staff wasnt rude like Menards was!

Always easy and convenient... And the plumbing department is a lot better than the Home Depot Department... FYI

Spent $3000 to get a dented refrigerator with a loose handle and a buggered up new door at 10:15pm delivery after being told they broke down, drivers said they did not break down.

Smells great, always has what Im looking for and the employees are really helpful.

Easy to find things and nice staff and clean store

The staff not only got me a great deal but also loaded to

I really like this store. But I didnt realize that the plant center closed at 6 p.m. thats early on a week day when people dont get off until 5 p.m.

Great place for all your projects

Well, I bought some mulch, I wanted to buy some flowers or plants for outdoors, but there was no one around to ask.

Lots of good tools.

Just okay. Could not find any staff to answer a question or help with advice the past several times I have been in.

Great quality supplies for fair price!

After exchanging the fourth faulty saw in as many years and spending hundreds of dollars on a daily they refused to work with me or get a manager who could actually help.. I dont need a gift card. I need tools that work or my money if they dont. Period. Go to the Home Depot!!!

Always have what Im looking for. Friendly staff. 😁

Friendly staff. I am always right in abs out this location.

Love their selection of many varieties of gloves

Friendly staff helped me get the paint and accessories I wanted quickly. Offered choices in paint quality and made recommendations without being pushy. Quick checkout.

Garden center is great.. the tool center is a mess and has a limited amount of dewalt tools

It was good had lots of out side plants.

I got in was helpful having there help getting my lumber and I was out the door

It was busy. It is Christmas 2020 but I was in and out without any problem I was helped quickly and happily ny a young person or two. Great job!

I really like this Lowes. I find the staff very helpful and there are professionals there to advise me.

Great selection and friendly staff

Its a Lowes. They usually have what you need at pretty decent prices.

Beautiful selection of plants, gardening needs. Friendly employees.

Lowes consistently has lower prices over their competitors. I found a ceiling fan for a much lower price than anywhere else. Staff is always friendly.

Staff was helpful, but they didnt carry what was needed.

The sales clerk was helpful and directed me where I needed to be.

The old guy in hardware was super helpful

Cause things need fixing and Kobalt tools are the new Craftsman tools.

Had some trouble online but the store itself is great.

So I went in to buy a five gallon bucket of interior valspar signature paint I asked for at least one big stir stick for it and the manager Sam said that they are out but have some for 98cents for sale. Are you serious. I buy thousands of dollars in tools and material a no that Lowe’s to say I have to buy a stir stick because they are out is unacceptable. And Sam is the manager. I guess this review might hopefully change the customer service for the next person

Good prices but hard to get anyone to help with questions.

Excellent customer service!I was researching a variety of products; lighting, flooring, wood surface finishes, and window treatments. As I moved throughout the store I was greeted and asked if I needed assistance by a minimum of 10 Lowes staff members. Theyalso took time to ask specific questions before making recommendations and/or explaining product use. The sharing of your expertise was greatly appreciated.It was wonderful to be treated in a positive and supportive manner.Thank you for being so attentive.Great job Lowes, you are the best!

Really solid Lowes. Staff is helpful and their inventory has been reasonably well stocked.

RUDE to my farher a Veteran last year and woukd not accept his ID from the American Legion. OLD Veterans do not have an id . = current military .This week as I entered the store and said ,Hey it looks like you are having fun and got a hateful look. As I was leaving the store because no one around to help I encountered the same manager and said have a nice day. He didnt say a think.I said really you have noting to say .Gave him the finger as I was walking away leaving the store. Not nice of me yet this stores has issues. He followed me out of the store.NO SOCIAL DISTANCING as I was LEAVING THE STORE. I stopped and ask him to get out of my space and he would not.

Prepping Thanksgiving dinner for 18 when the 4 year old insinkerater kraps out! Puddles forming and water streaming out of the disposer(not supposed to do that) into the lower level...what a mess. Ran to Lowes, bought a new one and installed it . Thanksgiving disaster averted. Thank you Lowes! Thanks for building krap, Insinkerater!

Great Lowes store, but between Walmart and Sams Club, parking is a challenge

Had a very poor experience with this company and its vendor. I will never buy anything of importance again.

No hassle returns. Clean and respecting my COVID-19 preferences for my safety. Friendly and helpful. Need I say more? Not always the best prices or selection, but the rest of this makes up for that in my book.

Hateful employee that worked with us. Acted like we were ignorant when he obviously didnt know what he was talking about

I love their plants.

Large nice clean store, but much stock sitting in boxes below shelves so you couldnt see what they had.

Made a return of an item - made simple by staff. I was looking for another item and didnt get help finding it. So, I didnt get what I came for. Other than that, experience was good.

The workers are so arrogant.... I asked to help find this 2 metal bracket. They kept telling me what I needed for my project and wanted me to get something different... I did not ask for their advice or help figuring it out. All I needed was help finding a part. Had two different employees do this to me. I did not ask for your advice!!! I know what Im doing. Just help me find the part I asked for!!! I will not be back and will take my business to Home Depot or Menards...

Didnt have what I needed. Things were not in sections they should have been and the staff seemed more interested in each other than work

Used pickup service. Employees were quick, personable and professional.

They have stuff to improve your home if you can believe it.. or even your barn, garage, office space, your friends house, their parents house, the dogs house..... But not the White House.

SOOOO helpful! They talked to us right away and were able to guide us in the right direction, plus give personal feedback on the appliances. Way better Customer service than Moberly Lowes!

Was disappointed they didnt have the stepstool I wanted. Sales clerk was very nice

I will stop and look around at Lowes but l hardly buy anything. It seems like there prices are higher then the other two big box stores

Customer service is terrible. Walk by 10 associates, not one will greet you or ask if you need assistance. Typical Lowes.

Good things

DO NOT buy appliances from this Lowes location right now. Because of an inventory error I was sold a washing machine that they did not actually have in the store. Since then I have been given extremely different expectations based upon what store representative I am currently talking to, but 21 days later and I still do not have my washing machine and I am now being told it will take another 30. My individual situation here stinks but what is really infuriating to me is that I have had to reach out to Lowes for information at each and every step of the way. There has been no proactive communication to let me know what is going on. And there is no unified message. If I do not happen to be able to get the employee who sold me the products in the first place I get told, well you will have to wait until he gets back in. I have even had another employee talk to their supervisor and tell me the same thing. The employee, not the supervisor. At this point I have not been contacted by the appliances supervisor or the store manager and they seem content to let me become frustrated with the employees rather than ever providing an explanation of how this mishap happened in the first place.

Theyre remodeling so you cant find or reach anything easily. They clearly dont care about customers, especially from an accessibility standpoint. Im sticking to Menards where they dont move everything around so you cant find anything. Customer service is very good there.

Fast and friendly

Terrible customer service!! Waited 10 minutes for someone to even come help me after theyd been paged to the department i was in. Finally after 10 minutes i gave up and went to home depot!

They couldnt find my online order. I waited two hours for them to find it.

Had to walk in the store for a curbside pickup.1. Checked in on app waited 10 minutes.2. Called the curbside number. No answer twice. 5 more minutes.3. Waited in line in the store another 7 minutes.

Great customer service!!

Unknowledgeable employees and incoherent organization make this store a consistent headache

Its really hard to believe the inventory carried by Lowes. Combined with helpful staff and low prices, its a tremendous resource.

While purchasing my first home there were several projects that we underwent to personalize it. One of these was new flooring. We replaced just shy of 1000 square feet of flooring with new wood. We ordered it in March when we had plenty of time and were not in a rush. It was finally laid near the end of July. Not only did it take 3 times longer for it to get laid, from what we were told. We were also told several times either something was ordered (that wasnt) or the person we needed to talk to was not there. For a month we waited on two transitional pieces which we were told by two separate girls had been order which had not. They were not ordered until we called and finally got a manager who ordered them that day. Now it is mid August and we are still waiting on two other transitional pieces (which we werent even told we would need these other two). They had closed out our account even though we had called multiple times and even went in person to check the status of getting them. I am not sure why we spent $5000 to be treated so unprofessionally and to be treated as if we didnt even matter as paying customers. I do not recommend getting your flooring done at this location.

We were so lucky to have Taryn meet us at the door and answered a question we had about making keys. She took us directly to Hardware, made our keys, picked up double bags of charcoal (big sale item!), put them in our cart, escorted us to lighting, put our lamp in the cart, escorted us to the checkout, waited for us and then loaded everything into our car!! On top of all that, Taryn knows the store inside and out, AND has a great personality. In todays world, customer service is almost non-existent. When you find GREAT customer service, you have to celebrate it! Thanks, Taryn. You rock!

Took for ever to get help.Finally walked up to 3 associates standing around talking and had to ask for help