I always find it interesting to read others reviews before I post my experience. I was very surprised by the low reviews based on my rental. However many of the 1 and 2 stars are from years ago, so perhaps Home Depot heard your cries for help and improved.We rented a large jack hammer to deal with some very stubborn rock (from hell since even the excavator we rented [from a machine rental company] was not doing the job).From my 1st phone call to the return process, these young ladies were great and very knowledgeable, kind and courteous. They were crazy busy from the moment I walked into the store with pick ups, drop offs, phone calls, walk ups asking questions, helping load (yes these ladies were loading equipment, too), they really were very patient super stars, especially now during covid and all the extra that extra work it entails. I can definitely say my experience at HD tool rental department were definitely 5 stars.

Needs a G.A.F. department. Because No one there (after repeated visits over 3 yrs) gives a Flying fluff. The only dept worth your time is rentals, and only because its the only H.D. in the city with rentals.

Returned rented equipment twice because it kept malfunctioning. Lmthey did not have 3rd replacement so i was left with a horrible yard till Monday becuase nothing else was open

The tool rental associate knows very little about the products in this section. He wouldnt rent me the tool I asked for so I went to Lowes and bought it.