Bryant Heating and Cooling
260 Northland Blvd #206, Cincinnati, OH 45246, United States
Review №1

Got a very rude call from Bryant technician Troy Harris telling me all the things he wasnt going to do for my check up before even showing up. So I got charged $65 for someone to show up, take pictures, and tell me theyre going to give me a higher price to do anything. My ac and heater were working fine, and this was only for a cleaning. For a company that claims to give service like they would to their own family, this is totally unacceptable.

Review №2

Knowledgeable and courteous service crew like Chuck, and others, make this an excellent repair and upgrade experience.

Review №3

Zach and Nick replaced old AC unit and did custom duct work to fit on my furnace correctly. Both were professional, personable, and did awesome work - they are AC wizards. I highly recommend.

Review №4

We never had any issues with our furnace till they did a maintenance clean/inspection. Ever since they’ve been here, 2-3 times a month our furnace will stop powering up, it always occurs overnight/into the morning hours. We then need to flip the switch, the furnace seems to realize it needs to be on it’ll start a series of 3 minutes cycling on & off then stop & not fire up. We the flip the main switch again and it repeats the cycle of firing on & off and within 30-45mins our furnace works flawlessly for the rest of the day.Zero issues with our 7 year old furnace till they did routine inspection, don’t risk them messing with your furnace.

Review №5

Very professional and knowledgeable. Only using Bryant going forward.

Review №6

Troy came to give us an estimate on full HVAC replacement. Once he went through everything he gave me the estimate and I was SHOCKED to find out Tempstar unit was 12,000-14,000 !!!! 2 times more expensive to have installed than its name brand Carrier. He was really pushing all the extras we needed which we did not. We had 8 estimates for this work and no other company pushed for all the add on for an inferior name brand product which has a very low rating on furnaces and AC. Dont waste your time with them.

Review №7

Had new $8000 furnace installed today and it is not working and no one from this company can give me help at night. So we have no heat and a unit that is basically useless. Your people did not make sure that we understood how to use the thermostat before leaving. Also they did not wear masks. So I now have to wait till tomorrow and run my oven another night. Who is going to pay for the electric?

Review №8

Almost 5 star. Bryant electrician came out to my home to install a new electrical panel and an electrical outlet in my basement. The electrical service performed was excellent. However, the damage to my drywall, wood trim, drop ceiling tile and new epoxy floor was more than I think was necessary. All in All I would still use this company for my electrical needs because they are prompt and did a good job on the electrical installation, just make sure YOU protect the work area to minimize damage.*Update* 09/24/20 I am happy to share that the ownership of Bryant Electric contacted me personally to offer to correct the damage incurred during their technicians installation. This effort made me feel valued as a customer and warrants changing my experience from a 4 star rating to a 5 star rating. Kudos to you Bryant Electric for Great Customer Service.

Review №9

Great service and very timely.

Review №10

Service tech Troy, knows his stuff prompt polite, informative,

Review №11

Im going to tell you about my experience with Bryant. As a small business owner myself, I understand the power of a review. We live and die by them and should make good on fixing an issue for the customer. We shall see what happens. Our heat had gone out, so we contacted Bryant and they sent Bob. Nice guy. Seems to know his stuff and if he didnt know. He says he will find out for us. He wore a mask, and booties. Even sold us a brand new, top of the line furnace! My only concern was having a very good filter for the house. One that can fit a charcoal replacement filter to keep the house smelling odor free. He said this new filter should fit a charcoal replacement filter. Also im told that this new AprilAire filtration can filter out viruses! Great! Coronavirus is a big deal right now. Can it filter that also? Bob said he would find out. Good job Bob! thanks. Now I dont like to be cold. I despise it. We already went thru one night without heat and Bryant said they could get us a new furnace the very next day. Great! So two gentlemen arrive. No masks, no booties. I have no clue as to why they decided to not wear masks... they saw that we had them on. Does Bryant not care about Covid-19? Also they left my back door open most of the day. Its winter! Its getting cold in my house! I have no heat! Why? I eventually closed the door. Dont leave the customers door wide open in the winter. So everything is installed. Im asking questions about the thermostat and the new furnace *Bob the rep. knows I ask a lot of questions* and Im told to refer to the users guide most of the time for answers. Ok. I asked specifically about being able to put a charcoal replacement filter in and I was told that they will not fit. I called Bob the rep and he said he would look into it for me. Also, I know nothing about this new thermostat put in. I want it to be user friendly, work with my Alexa, keep me warm in the winter, and cool in the summer. Easy right? So they have me sign off on this audit sheet. I ask what it was, and im told im to make sure that they did everything. Im not their supervisor! Why should i sign off on things like *Low and line voltage inspected and tested* or *T-stat installed, level and explained to the customer* Whats a T-Stat? hell if i know? I sign their paper. Why didnt they make sure we fully understood how to use the thermostat before they left? Why didnt they set it up with Alexa for me like Ive been wanting all along? They left, I go to the gym. I come back from the gym and the house is getting cold. I called Bob, who said he would be over the next day. The thermostat has some odd things on it that dont sound good. Says the filter needs replacing, and now it says System Fault on it with a code. The thermostat has a phone number on it to call if you need help. Tried that, and nothing. Its after hours so no help. The house is getting colder. I decide to call Bryant to see if they can offer some customer help. They do have a 24/7 number to call after all. So I call and tell them that I dont have any heat and This was installed today! The lady said she would contact someone to help me right away, and they will call me right back. So i get another call and this fellow who cant help me. The only thing he can do is schedule someone to come in the morning. Im rather upset at this point. I paid over 8 grand to have this new furnace installed and I dont have heat for another night! Bryant has a 24/7 phone number to call and they cant give you anyone that can help you over the phone? Why even have a number to call in the middle of the night? I told the guy. So if you loose heat in the middle of the night in the winter, your just gonna have to freeze because they dont have anyone to help you out! What if its a setting or something on the thermostat? Doesnt Bryant have anyone that can go thru the settings and see if theres anything they can help with? He said he knows nothing about the thermostats. Then why even have him call me? I thought i was getting some actual help, not a scheduled service.

Review №12

Had to follow up appointment that was made at time of inspection. No discount for seniors or financing.Item markup is too high for struggling seniors.

Review №13

Excellent service and very prompt

Review №14

Very pleased with our experience with Bryant thus far. We began preventive maintenance with them after a positive experience having them out in a pinch for second opinion in the past. Easy to get a hold of and schedule. Technician (Chris R) showed during the scheduled timeframe and was extremely friendly, seeming highly professional and answering all questions. Reasonably priced. We feel lucky with our experiences and will return.

Review №15

Bryant has been great. Not only were they quick to respond to our initial request for a quote, they were quick to install and quick to resolve an issue that arose with our AC shortly after install. Troy was always very responsive to us, and they got a solution to our problem within a day. The system has been running without issue since! The techs have all been great too. We are very happy we chose Bryant.

Review №16

Great customer service and professionalism. We have used Bryant before and they were helpful but today they went above and beyond. We had a major repair that was done within 2 days of calling them! Exceptional service! I will only ever use Bryant for all my HVAC needs!

Review №17

Our AC broke down during the night with many hot days ahead of us. We called Bryant at 7.00am, they set up a same day appointment right away. At 9.00 am ST Bob arrived and at 11.00 am everything was working again! Bob was not only a kindhearted hard worker, he was also to the point, explained our options and how to prevent HVAC disasters in the future and was respectful to our home (and dog). The bill was very reasonable. We are very happy with the overall service and look forward to stay in business with Bryant in the future.

Review №18

Always get great service without any hassle. I was able to schedule for 3 days after calling. Mike W was pleasant and explained what he did. Will be calling back in the fall.

Review №19

The team of 3 included Edis, Jordan, and Aaron. They spent a long day installing a new furnace and air conditioner. They were professional and courteous and made sure to explain everything to me. They left my house as clean as it was when they started. I have used Bryant for a number of years and have never been disappointed with their service - and today was just another good example of their excellent customer service.

Review №20

Bryant has always been thorough, professional and, most importantly, honest. Mike performed the annual cleaning on the furnace/heat pump in our condo. He noticed I had two cats and remembered I had a dog as well. I joked about taking meds daily and getting allergy shots regularly. He went above and beyond by suggesting we use pleated filters instead of fiberglass ones, so I ordered them while he was here. He covered his shoes so as not to track anything from outside inside. He cleaned and showed me what came off the coils. Hes professional and does his job well! No cell phone calls, no chatting with others, as weve had happen with other service people. Thank you, Bryant Heating & Cooling for sending service person Mike W to our home!

Review №21

Robert B. is an angel from heaven. We purchased a home only to find some (initially minor) issues with the AC unit. In the hot summer heat, he arrived in under 90 minutes, quickly & thoroughly identified the issue, and had us cooling off within the half hour. He was incredibly polite & made recommendations on services we might need down the road, without pushing things on us we didn’t need at the time. His genuine demeanor, and knowledgeable, but thoughtful delivery made him our first call when we realized there were bigger issues. Again he responded in a kind & efficient manner, understood our financial restraints, gave us his honest input, but also options for how we can deal with our issues. Our only disappointment is Bob can’t drink a beer with us after his work is done.

Review №22

Bryant Heating and Cooling was prompt and able to schedule an AC repair the day of our call. The technician was professional and courteous. Bob explained everything very well and completed work in a timely manner.

Review №23

Nick and Bill did a great job installing my new HVAC system! They were professional in their work. They took the time to explain the process and ensure that I understood how to operate the new controls. I am very happy with my service!

Review №24

The Bryant team Troy/Bill/Edis/and Tim were great from start to finish, from explaining what would be best for my homes needs to the install. the guys were clean/quiet/neat and fast. My wife ad I appreciate the great work.

Review №25

Nick, George and Destin were very polite and professional. They arrived as scheduled and went right to work. They took the time to explain what they were doing and answer any questions I had. When they finished the job, they cleaned up and gave me the paperwork for our new air conditioning unit. I have had a good experience with this company in the past, and this was no exception.

Review №26

Mike was my tech today. He was wonderful. He took as much time as he needed to explain all my issues and concerns regarding my furnace. He was very honest and ethical. He did not spend his time trying to sell me things I did not need or tell me things had to be replaced today that didnt. I am always looking for honesty and ethical treatment and today I received just that. I would certainly use them again.

Review №27

Friendly, efficient and very happy with Service.

Review №28

Called before arrival, arrived on time was very courteous and professional! Showed me everything he was doing and what he was looking for, explained things to look for moving forward. Listened to the issues we were experiencing and clearly explained why we were experiencing them and what to look for moving forward.Would highly recommend and will be working with Bryant again in the future.

Review №29

Bob did a great job with the preventive maintenance of both my AC and furnace. He was very professional, personable, and informative. The only reason I am giving 4 instead of 5 stars is because I was given a 9am-12pm window him to arrive and he didnt arrive until a little after 12 (although I am not sure if this was the fault of the the scheduling staff or the service technician). However, Bob was efficient once he arrived and was done by 1pm. Overall, he did a great and thorough job, and I really appreciated his work and the tips he gave me for yearly maintenance of my AC and furnace (especially as a new homeowner).

Review №30

Nick worked hard and study at a difficult retrofit for my air handler. It took over 9 hours for the team to do the job but the results at the present seems to be good. They were considerate, kept me informed of the problems along the way, and cleaned up when they finished. I was more disappointed with the equipment they installed which had to be altered to fit in my tight enclosure. I hope it works out. Only time will tell.

Review №31

The service tech that came to my home was very personable and offered great advice on how to help me keep my energy bills lower. Performed a very through PM and took the time to explain everything he was looking at and the condition of my furnace. I will certainly be doing future business with Bryant!

Review №32

Nick & Edis were both very professional and efficient installing a new AC unit. They were thorough with explain the job they were doing while installing the unit at the same time.

Review №33

Would of given more stars if workers had worn shoe covers. They got my my new floor mats dirty and tool bag was dirty and left spot on carpet I had to clean. My husband says theres some nicks on door. I havent looked so cant say. But heater works and they seemed to know what they were doing. I was picky about the new thermostat and it was fixed without hesitation, that was nice.

Review №34

They did a great job getting me back up and running. The tech was professional and explained everything he was doing. I will definitely be looking to them when its time to replace the unit.

Review №35

Bob B and Tim did a wonderful job restoring our AC today. Very knowledgeable and professional. They were both courteous and took their time and did a great job. Thank you!

Review №36

Bob helped us with our furnace & AC unit. He was on time, called ahead even. He was very professional & provided quotes for everything he recommended. THANK YOU!

Review №37

Jeff was very polite while he was here replacing our furnace. I would highly recommend him. Any questions we had silly or not he answered very politely. He and his partner worked very efficiently replacing the furnace. We even had a small issue we needed him to come back out for and he promptly came back out the next day to take care of it. Great job Jeff!

Review №38

Tim and Edis were great! Very helpful and great customer service. Highly recommend!

Review №39

Mike W was our technician today. He was on time and called when he was 20 minutes away. He took the time to help us work out a warranty issue with another vendor. He was knowledgeable, quick, neat and extremely pleasant. I took his card so I can request him to again be the technician when we have further need for service.

Review №40

They are courteous, efficient, professional, and prompt. When finished, everything was as clean as they found it, and it works perfectly.

Review №41

He arrived on time. He was thorough, professional, and very pleasant. He explained everything very well. Great job!

Review №42

Needed a HVAC system they came promptly the same day I called and installed the system the following day. Came did a professional job and cleaned up when finished,and explained the new thermostat.

Review №43

Bob was professional, knowledgeable and efficient! I would recommend Bryant Heating and Cooling. Thank you, Bob!

Review №44

Robert was professional and timely. He explained the issue. I will recommend Robert in the future.

Review №45

Great guys, I had them come out and fix my AC in the summer, was so impressed that I called them when my furnace went out. They came, inspected and helped me decide the best course of action - which was replacement. They fixed everything and did a great job. At one point I asked if everything was going alright when I heard them drilling, stop, and then start redrilling. They said everything was cool. Afterwards, I went outside and saw that they had started drilling in my foundation, stopped (for some reason) then drilled through the glass block window right next to the original drill spot. Now I have a giant round mark in my foundation. Not a big deal, but wouldve liked to know more about it, and that I would have to go buy paint to cover up the blemish.

Review №46

They were very professional. They did a good job. My only complaint is that they did a little damage to our kitchen floor and didnt offer to fix it. I would recommend them to others.

Review №47

Joel came out to our house and was very friendly and knowledgeable. Most importantly honest. He had been there a month previously for a tune up and came back out when we experienced an error on our system a month later. At first it was suspected our compressor was toast and we would need a whole new system, but Joel spent a good 30 min on the phone with the product manufacturer to double check as it was a code he had never seen. 30 min later we found out our issue had only happened one other time (per the manufacter support) and as it turns out was an easy quick fix (the circuit board had a small issue).I really appreciate his honestly and due diligence as he could have easily sold us a 9k system instead of a small repair bill. Give these guys a call and most importantly ask for Joel :)

Review №48

Bryant heating and cooling was fantastic! Robert B, was very friendly and was very knowledgeable! He explained to me perfectly what was wrong and fixed the problem quickly! Its hard to trust a company now a days because all they want is your money! Not Robert at Bryant heating and cooling! I will always be using Robert as my service tech at Bryant Heating and Cooling! Thank you!!

Review №49

Techs were friendly and fast. They walked me through all the changes and did extensive tests.

Review №50

We just got our furnace replaced and they were fantastic! My interaction started last year where they helped us with our heat until we could get to this point of replacement couldnt be more satisfied.

Review №51

Always happy with Bryant H&C! Mike was polite and thorough! Thanks!

Review №52

Mike W. called before he arrived to give me a heads up that he was on his way, which I greatly appreciate since I work from home & wanted to ensure I wasnt on a call when he arrived.While doing the tune up on our Bryant heating system he LMK that we could upgrade our filter to a 4in filter with a Merv value thatll help clean out the flu virus!He also answered questions I had around Nest compatibility, educating me that our unit pretty much already did everything that the Nest does.And he gave us a quote on installing a humidifier (something we requested as a part of the appointment).He was very friendly & helpful, even emailing me notes of our discussion.I would definitely recommend Byrant for tune up service!

Review №53

Mike was professional, knowledgeable and very courteous ! Will Definitely call back for future service

Review №54

Mike was great. He came in serviced my unit and nothing extra. He was very nice. Great job Mike. Bryant has a customer for life.

Review №55

Robert fit us in as an emergency call in the evening when our heat was not working properly. He fixed the issue and explained what had happened that led to our furnace not running well. We were relieved to have our heat working well again since the temperature had dropped!

Review №56

Wow,.Ill call them back from this day forward! A very pleasant gentleman by the name of Denzil(Bryant employee) came to my house because I had accidentally unplugged a hose on my furnace. I wasnt sure where it actually went, so I guessed but cut furnace off shortly after bc I didnt think I was correct.Denzil however confirmed it was the right place after he showed promptly on time. It was good customer service, and I am for ever grateful. Companies like Bryant are what we need in todays society. I have a good feel for maintenance companies, bc I too am in industrial/maintenance field. They get 10 👍👍👍👍👍👍👍👍👍👍from me!

Review №57

Very fast. Nick & Edis were very fast and clean.

Review №58

Jeff was personable and knew what to do to fix our problems. When he didnt know what to do he called someone to get the help he needed. Problems solved! Thanks Jeff

Review №59

Great customer service, quick response time!

Review №60

Fast and friendly service.

Review №61

Ahead of time. did a wonderful thorough job.

Review №62

Great customer service. Very responsive and helpful tech!!! EXCELLENT

Review №63

Very friendly and very knowledgeable. He explained everything that he was doing.

Review №64

Nick and Bill did a great job!

Review №65

Great job by the techs, thorough work and explanation.

Review №66

Mike was timely, friendly, seemed to have good knowledge and offered helpful tips.

Review №67

Thorough, professional, and came out immediately.

Review №68

Mike did a great job at explaining what went wrong and why, quickly fixed the problem and the furnace was working again. I would use them again

Review №69

Replaced my furnace. The next morning it wasnt working. They came right out to fix it. (Initially it was wired incorrectly and blew the fuse)

Review №70

Great job all around

Review №71

Good company

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4.6 Rating
  • Address:260 Northland Blvd #206, Cincinnati, OH 45246, United States
  • Site:
  • Phone:+1 513-549-4962
  • Air conditioning repair service
  • HVAC contractor
  • Electrician
  • Heating contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
  • Repair services:Yes
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