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Quality Comfort Home Services
7924 Blue Ash Rd, Cincinnati, OH 45236, United States
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Ky
Review №1

Jason Chapman came out to address a noise that our AC had been making recently. We purchased it back in March of 2021 so we were a bit worried. Turns out the issue was the casing vibrating and was corrected via thumb gum. However, Jason was great at understanding our concern and showing me exactly what the issue was and explaining how he would fix it. Amazing service and experience!

Em
Review №2

The quality of service I received was exceptional at all levels through the process. Definitely will continue to use them for my future needs. Highly recommend!

Em
Review №3

Today Jason Chapman of Quality Comfort Home Services came out to do a tune up of my furnace and A/C and also took a look at my water heater and duct work. Jason was able to replace a bad duel compressor capacitor on my A/C at a great cost. Jason was very knowledgeable and explained everything as he was doing as he did it. He even set me up with his coworkers to come look at my water heater and duct work more in depth. The process was easy and seamless with Jason and I can’t thank him enough for all his help!

Iz
Review №4

Kenneth was our technician yesterday and he did a superb job. He was polite, professional and answered all of our questions. The difference the cleaning made is night and day!

Ma
Review №5

Clean dryer vent. Ken was excellent and very professional. He explained what he was doing and was very efficient. We booked a house duct cleaning service with him.

Ka
Review №6

They were able to send a technician to my home in a very timely fashion for a non-emergent but urgent issue. Their support staff was very friendly and thorough, and the technician (Josh) was on time, friendly, understood my issue and communicated the options for repair clearly to me. Pricing was very fair. Would definitely use their services again!

Ja
Review №7

Jason was timely and professional. He let me know what the issue was with my AC unit, provided several options to fix it, and we chose the best course of action. 1.5 hours later, we have cold air flowing through the house once again. Would definitely recommend to others.

Sy
Review №8

Top notch service at a fair price. Josh, the tech that came out to our home was friendly, knowledgeable, and transparent. Josh, showed me the problem I had with my HVAC that I was unaware of and he educated the repair needed. Originally, Josh quoted me price then consulted with his co-workers on another solution and it turned out the be cheaper than the original fix. Josh went above and beyond to to give us the best service possible & as a new home buyer I really appreciated that. Ken also did a great job on our duct cleaning! Great customer service throughout the whole process!Thank you Josh, Ken & the Quality Home Service team!

Li
Review №9

My HVAC system was over 20 years old and I knew it was only a matter of time before it went out. My AC did break down and we were miserable! Ryan, came out and gave the best estimate out of all the ones I got. He was so respectful and low pressure, I couldnt pass it up. On the day of install, James and Brian were amazing. Not only were they patient with my questions, they worked so hard and got it done quickly. I was absolutely amazed. We were cool again!! But it didnt end there. The next day after install, I got a follow-up call to make everything was working properly. Thats great customer service! Definitely will recommend Quality Comfort!!

Ja
Review №10

Quality Comfort Home Service is 10 out of 10. They were professional and organized. They were able to send one of their employees out within 24 hours of calling.Jason was phenomenal. He was very professional, intelligent, and taught me a lot about my HVAC. Being a first time homeowner, he shared so much helpful information.I highly recommend this company and Jason as the service guy!

Tr
Review №11

Requested an appointment for possible coolant leak. Had someone come out same day and it was low on coolant. Scheduled an appointment for the next day to do inspection for the leak and repair, got an estimate, financing was easy. Turns out there was no leak, but I did have an intake duct that was too small that was causing blower issues. Got a coolant fillup and another appointment to replace the duct. All in, the total came to a little over half of original estimate. Was very pleased with the service, the responsiveness of both the techs and customer service. Would highly recommend this company.

Na
Review №12

Jason showed up on time and was very respectful of our home, putting on shoe covers to avoid tracking dirt into the house every time we entered.He diagnosed the issue and had the parts on hand to fix it. Polite and straightforward. Would definitely use them again.

To
Review №13

Had a water heater that needed replaced. From quote to the finished job the customer service was excellent. The quote was easy and when I had questions regarding what was quoted they responded quickly. The scheduling of the appointment was fast and worked within my timeframe. They texted that they were on the way about 30 minutes prior to arrival. The two Josh’s that replaced the water heater were super friendly, informative, and professional about their work. They answered all questions that I had and also provided a walk-through on how to work the water heater. The install was quicker than I expected and they left the area clean. I would highly recommend Quality Comfort Home Services.

Jo
Review №14

Quality responded immediately in same day call(morning actually). Josh Powers was the technician. Josh was professional, knowledgeable, and very nice. I highly recommend Quality and Josh.

St
Review №15

The Technician Rich got here quickly on a Sunday. Was a little pricey but somewhat expected for Sunday visit. Thanks for getting our house cool again! Rick was very professional and did a great job.

as
Review №16

Called at 12pm today to see if I was able to have someone come out in the next couple of days. Not only did they get someone out the same day but Jason Chapman was at my house within the hour, after finishing another job. He was professional and made sure I understood everything he was doing. I have a home warranty through a company, that neither of us had much experience with, however, Jason took the time to call and ask questions for me, take pictures and made sure I had the reimbursement before he even left! Took him less than an hour to do all of this! Extremely impressed with Jason and this company!

Ro
Review №17

Guys came in on short notice, were professional and fast. Repairs were done to my satisfaction. Only reason I gave a 4, is because I felt the charges were a little high.

Ky
Review №18

Josh did a great job. He was in and out quickly. He was very nice and explained things so I could understand. He was honest about what should be done and I didn’t feel pressured. I was very confident with him.

Br
Review №19

Very professional. Josh was super friendly and explained everything he was doing in a manner that I could understand. He fixed our ac and was honest. 10 out 0f 10 am actively recommending.

I-
Review №20

Chris and Ryan were really professional and I enjoyed dealing with them.

Ha
Review №21

The guy coming to clean the duct did very good job, he also answered our question. Very professional. I would like to recommend this company!

Ka
Review №22

I have family in the HVAC business and know what a demanding job it is. I was so impressed with your teams service and attitude. It was a hot day and my AC unit was not easy to access. You came highly recommended and delivered!!

Sa
Review №23

Fantastic Service. Timely, Professional, and Great Communication! Would recommend Quality Comfort 100%.On Monday Sept 13th 2021, Jason serviced our Boiler heat system we were very satisfied with our service, He was professional about his work he explained the process and details of the maintenance service he about to complete for us, so we can understand. Job was completed safely with very good results.

Er
Review №24

Our service tech Jason was really helpful and knowledgeable. Did infrared heat scans on our walls to show where we could use more insulation and gave us ideas and options of some things we could do to improve comfort. Really a good experience and thorough preventive maintenance checkup.

Ch
Review №25

This is the second time we used Quality Comfort Home Services. I like the ease of scheduling, the text confirmation of who our technician was going to be (including a photo of him), and the ease of paying online. The technician, Josh P, arrived on time and was quick, informative, and professional. We liked them so much we purchased the extended plan for routine maintenance year round. Thanks again QCHS.

na
Review №26

They are a local, small business that provides excellent service. Friendly, knowledgeable technicians that diagnosed and made appropriate suggestions for our home systems, one of them being an older R12 system. No high pressures up sell given. Highly recommend

Al
Review №27

Josh and Jason responded to my home to fix a loose wire, and ended up going above and beyond to look at my furnace and AC and identify and fix problem that I didnt even know about. Now my 20+ yr old AC is cooling my house like new! Ive had people over to fix it for yrs, and theyve never been able to make it run beyond cooling my house to 78 degrees in the heat. Its 70 degrees in my house in the heat now! Im so happy they sent them out!

Ga
Review №28

We worked with Quality Comfort after seeing their fantastic reviews. They delivered a great product at a great price. The installation staff was professional. We live in an old cape cod house and the window AC unit did not cut it. We had both bedrooms equipped with mini-split heads and now the rooms are cooled and comfortable.

Ka
Review №29

Was able to schedule an appointment online, received a phone call later that day to confirm appointment time. Woman was very polite and courteous on the phone. The day of the appointment I received a text message to confirm that I was available for the technician to arrive. The message included a photo, which I greatly appreciated, so that I knew who I was opening the door for. The technician was very friendly and explained everything he was doing. He didn’t try to upsell anything or pressure me to spend more than I needed to. My AC is running great!

Ja
Review №30

This was our first experience with Quality Comfort and we couldnt be more satisfied with their service, professionalism and friendliness. I can recommend them highly.

Be
Review №31

It’s hitting the 90s in Ohio, so of course my AC refused to come on! After a weekend of sweating through chores and nights too hot to sleep well, I was surprised to find how quickly they were able to schedule me in. I called Monday morning at 7:30, hoping to get in sometime before the end of the week, but they managed to squeeze me in immediately! The tech was at my place by 9:30 and I had cold air blowing by 10:30! Thank you for the fast service!

To
Review №32

The service tech (Rich) did a great job fixing the AC and Quality Comfort took care of it without any additional costs due to the unit being under warranty. They were able to fit us into their schedule and get the unit repaired the same day the part came in. Thanks for the service!

Da
Review №33

When my AC stopped working at 10 in the evening, I googled HVAC services around me, chose Quality Comfort and man Im glad I did! I was able to make an appt online and the issue was identified and fixed by 10AM the following morning. I mean wow - as a first time home owner who knows very little about these things, they helped me so quickly that I didnt even have time to stress about it! Website was so easy to use and Jason was incredibly knowledgeable, friendly and more then willing to answer my many questions to help me have a better understanding. I really dont think it could have been a better experience.

MJ
Review №34

Jason was fantastic - very thorough, professional, friendly, and patient. Great company and great service!

La
Review №35

They were extremely accommodating in getting my a service appointment ASAP, since we moved into a new house with dirty ducts. The service men who came were polite, helpful, and professional. They answered my questions and even gave me an explanation on why the vent covers were so dirty (it’s due to all the layers of paint). I would highly recommend them and will use them for my dryer vent installation.

Da
Review №36

The gentleman that came to my house was very professional explained all my options and gave me a great deal. Cant be happier with this company and will definitely use again if necessary.

Ad
Review №37

Quality Comfort Home Services did a great job installing our new AC and furnace. Quality work and they explained everything as they did it and gave us some great tips moving forward.

Em
Review №38

Overall happy with the experience. I wish the dryer vent cleaning included cleaning out the front of the dryer (I’ve had a different company include that in the service) but it wasn’t too much of a hassle to do that myself after they cleaned the vent out. Dryer working much better now.

Da
Review №39

My wife and I met Quality Comfort Home Services at the home show and made an appointment to look at our old water heater. I scheduled them to come out on my day off the following week. As luck would have it our water heater stopped working before our appointment date. I reached out to Dana and she was able to get us an estimate that day and install the water heater the next day. Great people and fair price for quality workmanship. I would highly recommend using them. It was very refreshing to have someone pick up the phone when I called and responded back to me in a timely manner. Thanks again for your quick response to our water heater needs.Dave R.

Ro
Review №40

The service tech cleaned our dryer vent. He called to say when he was on his way, was very courteous upon arrival and performed his job well. We will definitely use this company again when other services are needed.

Je
Review №41

Called in the morning and they had somebody out here by the afternoon to fix my air conditioner. Thank you Jason you are wonderful!

Ga
Review №42

Although I didnt go with this company for HVAC replacement (couldnt get it installed within my short timeline), I was very impressed with their sales representative (Ryan) and the products he offered. Ryan was informative, professional, and was willing to do what was necessary to ensure I had the right system for my home. He even stayed up late that night to make sure I received my quotes on the same day he visited.

Ki
Review №43

Quality Comfort Home Services is now my go-to company for work on my HVAC and hot water systems. I have had multiple interactions with them recently and they have all been efficient, friendly, helpful, and effective. Most recently, we had a tankless water heater installed after our original tank sprung a leak. The team gave me excellent advice on which water system would work for us and ordered and installed the equipment quickly and efficiently. Our new water heater works great and the work completed is of high quality. I highly recommend Quality Comfort Home Services the next time you need an HVAC tune up or need a new appliance.

Ly
Review №44

Great plumbing service by Joshua - he fixed my problems and gave me tips for keeping things in order. He was prompt, professional and pleasant to chat with. Thanks!

Ca
Review №45

They did whole house duct cleaning. Ken was very professional. Took time to answer my questions and explained whole process. Even relocated the nest with the baby birds that was inside our bathroom vent to a nearby tree. Would definitely recommend.

Br
Review №46

My AC unit decided to quit working one day. Quality Comfort sent out a tech to diagnose the problem and provided several helpful options for me to choose from. In the end it was best for me to replace the AC unit. QC again provided a number of options and helped me decide what was best for me. The work was then scheduled and installed per plan. Throughout the entire process they were timely, friendly, professional, and were never pushy. I would certainly use them again for my HVAC needs.

Ry
Review №47

Had them install thermostats with no issue and at good value. Later had them come and replace a big old pipe in my basement and it was done amazingly and at a fantastic price.

Ch
Review №48

Received service the same day I called. Tori was very knowledgeable and quick to get our AC back up and running again. Highly recommend!

Ge
Review №49

Excellent employee. Even though I couldn’t get it repaired due to a faulty wire in the circuit box. He recommended a n electrician.

J
Review №50

Quality Comfort Home Services is a great company. Their prices are competitive and the service technicians we have seen have been very skilled and give good advice. We switched to them from a larger company where we were getting poor service.

ri
Review №51

Ryan arrived on time , was very friendly and professional. He did the maintenance on the HVAC unit he explained what he did. I would use them again. Thank You Ryan

Ju
Review №52

Wonderful company and service! You know they put a lot of time and effort into making sure their clients are happy and satisfied through the value-added touches that sets them apart from their competition.

La
Review №53

Ecstatic to find this great local company!Will call only them for any heat/ac/ plumbing issues! We needed an entirely new furnace last week and got set up with it in one day with very reasonable financing available!From start to finish everyone we met was knowledgeable, helpful and fast!Offered us space heaters at the beginning and even got a box of Cookies for our little ones from them a week later! Amazing company!

sh
Review №54

The service technicians were extremely polite, knowledgeable, and efficient. I requested a service and received the service the same day. I was texted regarding arrival time and the text included a picture of one of the technicians, which is extremely appreciated (for safety purposes). I will definitely use this company again.

Di
Review №55

Only used once. But called for appt and they were there the next day. All paperwork digital so did not even have to be there. Would recommend.

Pa
Review №56

Friendly & efficient service. Fair pricing. Air quality in the home is noticeably improved since duct cleaning. Recommend to others.

Ch
Review №57

Had great service today from Jason Chapman. Whole experience was great. Will definitely use again.

Ji
Review №58

We enjoy working with Quality Comfort! They are quick to respond and always take care of use during emergency situations. They are professional and based on research their prices and competitive and fair! I always recommend them when friends are needing hvac or water heater help.

Ro
Review №59

Fantastic customer service and technician. No sales pressure tactics and great quality work performed. Would highly recommend.

Je
Review №60

One of the most professional companies Ive dealt with in a long time! I was able to book my appointment using a chat box on their website. It took just a few minutes! They had great availability and we scheduled an appointment within a few days. Josh, the technician who came out, could not have been any nicer. He showed up on time and got right to work. Very smooth process! Will hire them again!

Am
Review №61

Our appointment was made extremely fast and the technician who came to do our AC tuneup was on time and very professional. We’ve use this company for years now and will continue to do so as we fully trust this company and they have great customer service.

pr
Review №62

We had stopped up toilet and tub.....the toilet was backing up in the tub! They explained how they were going to approach the problem, explained the levels of price. They fixed the problem of the stopped up toilet and tub. They were informative and responsive to our military family. I WILL USE AGAIN even for their other services.

Je
Review №63

Easy scheduling. Professional. Thorough job. Would recommend for duct cleaning services.

Da
Review №64

They know their stuff and are trustworthy. Focused on solutions for my problem and not trying to sell me a new unit or unnecessary repairs. I will definitely use them again.

Ri
Review №65

Technician was very knowledgeable and professional. Gave me good recommendations on new furnace choices when the time comes.

Ar
Review №66

Great expierence with customer care . Jason & Josh provided the great service. They are very professional and shared good knowlkdge to forsee the problem. They came first time for AC tune-up . really a great expierence as a first time customer.

Ry
Review №67

Great service and follow up throughout the entire process. We couldn’t be happier with the end result!

Sa
Review №68

Mike M. and team were great! Always on-time, good work, thorough in explaining things and great value. We had our ductwork replaced and rerouted in our basement. Overall very pleased with the work!

Ki
Review №69

Joshua and Chris was amazing I give them 5 starts 😍

Ka
Review №70

Got here super fast! Work was done quickly and he did a great job!

Ga
Review №71

They were punctual, knowledgeable, efficient, and offered the lowest price I could find. I definitely recommend Quality Comfort Home Services and will likely use them again when the need arises. Ryan was very professional and courteous.

Je
Review №72

I got home to my thermostat reading 37 degrees after being away for a few days and I needed help in a hurry. A google search turned up several companies and after calling 2 who couldnt make it out until the next day, I gave Quality Comfort Home Services a call. The representative was empathetic to my situation and called the technician who was already out to see if he could fit me in. He could, and he was there within the hour. He was great, got my unit working and answered all of my questions. I will definitely be using Quality Comfort Home Services again and would highly recommend them!

Ga
Review №73

They were prompt and professional. They did a fantastic job and I would definitely use their company again!

Je
Review №74

Our central AC stopped working Saturday evening. By noon Sunday, Quality Comfort had a technician to our home. Torri was knowledgeable,, professional, and friendly. She quickly diagnosed the problems, explained our options and the costs, and made the necessary repair. We’ve found our go-to service for our HVAV maintenance and repairs. Highly recommended.

Go
Review №75

Did a great job and were very clear about what they were going to fix/clean and what our best bet was to keep it running. Very happy

Ad
Review №76

They’ll work until it’s right. Very friendly and knowledgeable crews. Much appreciated.

Di
Review №77

Will definitely recommend Quality Comfort to family and friends and will use them again for future needs. Very professional, knowledgeable and friendly technicians. Josh and Ken are amazing. Great Job!!!

Ch
Review №78

They did a great job installing a tankless hot water heater for us! Everyone was super nice and very willing to answer any questions that we had. Also very courteous of our house, as they wore shoe covers and masks. It was also super easy to schedule and appointment and their office staff couldnt be any nicer. We will now be using them for our home services!

An
Review №79

Great company and they thoroughly go through the entire HVAC system to ensure the system is operating efficiently and at the extent of its ability.

S
Review №80

Hi called Sunday got me in Monday .My Freon was low Rich Kautz came out to fill it up very nice explained what he was doing . Did great job very nice and helpful will use him again .Hard to find good tech that like there job

Je
Review №81

Service technician did a wonderful job. Was friendly and efficient! I would definitely recommend their services.

Sc
Review №82

Wonderful just wonderful. Highly skilled conversational respectful. Can’t say enough good things

Ci
Review №83

He was on time, very knowledgeable and very nice. Explained everything to us and was able to fix our heating issue quickly. I think this is a good company, but I do feel they were a little high on price.

Cy
Review №84

They were very professional, knowledgeable and helpful. They even asked for towels to clean up mess before leaving. Highly recommend!!

De
Review №85

Very nice company! Always very reliable Torri came today new exactly what the problem was and also did our spring maintenance! She was very professional!

Ci
Review №86

They accommodated my time restraints when setting up the appointment, a reminder the day before, and a picture and name of the technician when they were on their way. Torri has completed maintenance on the furnace, tankless water heater, and now AC. She is thorough and pleasant. Thank you.

mi
Review №87

These folks are just nice people. Whether it was Sarah in the office, or Mike and Ryan the technicians, they were nice people and competent. Highly recommend these folks.

Jo
Review №88

Been using Ryan and his group for several years now and am totally confident in their ability to service my HVAC needs. Torri was the latest tech to tune up my ac and she was pleasant, professional and knowledgeable. No pressure tactics to purchase things I don’t need. Will continue to use Quality Comfort for all my HVAC needs.

Sa
Review №89

The best HVAC company in Cincinnati! Their customer service cannot be beaten.

Di
Review №90

Plumber courteous, knowledgeable verythorough. Explained everything! One of the best plumbing experience ive had in 30 years.

Da
Review №91

I have used Quality Comfort for 6 years and they always give me excellent service

Ta
Review №92

I only received an estimate, but they gave me a reasonable price and very friendly. I will use their services for repair.

Cr
Review №93

The work was not done correctly, and them they tried to charge me hundreds of dollars to make it right. In the end, I had to have the work reversed and didnt get what I paid for. The office manager acted like it was my fault and basically said they didnt want to do business with me again. Well, do you really think I would have anyway! It was just adding insult to injury. The real blame here should lie with the lead of the sales crew that did the initial work incorrectly and over-promised. What the lady managing the office did was an entirely different thing. She was unbelievably unprofessional. Please note that the service technician was amazing. He is not part of the sales crew.

Je
Review №94

After another company basically lied to me about the need to replace my daughter’s 19 year old Carrier furnace I called Quality Home for a second opinion on the recommendation of a friend. I’m so glad I did! Rich the technician (33 years experience) thoroughly inspected the unit and repaired the ignition system. Honest service at a fair price. Definitely recommend!

Mi
Review №95

I was able to get prompt service after initiating a service call. The technician was timely, very professional, and helpful. The process was explained throughout the diagnosis and fix of my heat pump. I would use quality comfort home services in the future if the need arises!

D
Review №96

As always they are amazing. Quick and courteous.

Mi
Review №97

I chose Dryer Vent Wizard (West Chester location) to come out and clean my dryer vent. Stephen cleaned the vent and the brush broke off and he could not find exact location of where it broke off due to the complicated way the hvac system/vents twists and turns were done when this townhome was built. The owner himself Ed came out and together they tried to use a camera to try and find where it broke. End result was there had to be a cut in the wall to find this brush that magically disappeared. Ed sent out Jake who is also a handy man to cut a hole in the wall (not one but two) to get to the correct location where the brush would finally appear. Not only did they find the brush, Jake patched up the hole, came back a few times to make sure it was fixed correctly. Re-painted it as well and also painted a dried water spot on my ceiling (not caused from them in the first place). I can’t say enough about Dryer Vent Wizard. Excellent customer service from Stephen, Jake, the new guy Nick- first day on the job and the owner Ed. They took full responsibility of everything and did not charge me a dime. It is very rare you find a company that goes above and beyond and I would give them a million stars if I could.

Jo
Review №98

Great family owned local business! Polite and professional!

Ke
Review №99

The employee arrived on time and was very professional. He cleaned and checked the furnace and let me know I had no problems. I would definitely recommend quality comfort

Al
Review №100

Ryan, Josh Dana and Erin are the best. Great prices and even better service. When our hot water heater went out with a new born in the house Ryan and josh personally came out that day and had hot water for us by lunch time.

Information
95 Photos
100 Comments
5 Rating
  • Address:7924 Blue Ash Rd, Cincinnati, OH 45236, United States
  • Site:http://www.myqualitycomfort.com/
  • Phone:+1 513-230-1003
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Air duct cleaning service
  • Furnace repair service
  • Heating contractor
  • Plumber
Working hours
  • Monday:8am–8pm
  • Tuesday:8am–8pm
  • Wednesday:8am–8pm
  • Thursday:8am–8pm
  • Friday:8am–8pm
  • Saturday:8am–8pm
  • Sunday:8am–8pm
Service options
  • Online estimates:Yes
Offerings
  • Repair services:Yes
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