Awful. First, I called at the beginning of January to schedule someone to come out since my refrigerator had stopped working suddenly. I had a technician out to look at my refrigerator 2 weeks after I called as this was their earliest appointment. Upon the technicians arrival and after looking at the refrigerator he stated he could not work on the appliance as he could not locate and model or serial number which was required to touch the appliance per their protocol. I asked how often this occurs and they stated once per month. I asked why sears didn’t inform their customers “model and serial number required, not always easily found. Please locate prior to arrival for order to be completed” ? No answer from the tech. I told him to please wait a few minutes while I called Bosch directly to access this information. (I did not purchase this appliance as it came with the house I purchased; thus, I had no original information on the appliance.) Bosch directed me as to how to locate the information at which point I showed the technician so he could proceed with his job. It was located inside the refrigerator behind a drawer. I supposedly had to wait weeks for someone to come out who knew how to work on a Bosch refrigerator since they are not as common, yet they did not know how to locate this information. The tech was then able to diagnose the supposed problem and ordered the parts and said they had to reschedule for after the parts came in. So I scheduled for another 2.5 weeks out, again, that was their earliest appt. The technician came and replaced the parts and said I should be good to go and it should start kicking on within an hour. It never did. Also, I had to point out that he did not screw in the back panel correctly before he left. There were 5 screws missing at which point he apologized screwed in 2 and left. So I called the following day, and had to schedule someone to come out for a third time. I rearranged my schedule so I could be available when the technician came. This time I was pleasantly surprised as the next appt time available was the following Monday. After rearranging my schedule to accommodate for their third visit out, I waited and waited and waited. When there was 40 min left in my designated time slot window, I called to ensure that the appt was still on and to see where the technician was. Customer service could not tell me as they did not know, but said they would have the tech contact me directly so I would be informed. No one ever called. Mind you during that call, I was disconnected via their end and had to call back. So when it was after my designated time slot window, I called back for a third time and was told that they were sorry no one ever showed up but they would have to reschedule me....again. So I asked to speak with a supervisor after getting no where with the first representative. I explained the situation, and was provided zero resolution; but don’t worry, they rescheduled someone to come out yet again for a 4th time. The earliest time being another 2 weeks out. They were unsympathetic nor willing to resolve their mistake of a no call no show. So I’m sitting here still without a working refrigerator and no promise from Sears that this will be resolved any time soon. I am highly disappointed in their lack of concern or respect for their customers’ needs.