I don’t usually leave reviews but I feel it’s worth the warning to others. I was referred to this company through my home warranty to fix my A/C unit, as it is not blowing out any cool air and my house is close to 90 degrees. I submitted the request on Sat 8/14 but didn’t hear from the company to schedule until Tue 8/17. The 1st issue is, unlike most companies, they don’t give a time frame of when they expect to be out so it’s difficult to plan your day around them coming. I told them that I’m only available after 3pm, as I just started a new job a week ago and there’s no way that I can take off this soon. They completely disregarded my request and had a rep call me at 12pm the next day saying they’re on their way. Nonetheless I wasn’t able to make it, since I was working, so they said they’d reach out to reschedule. Didn’t hear from them again until Thurs 8/17 and scheduled for Sat 8/21. Again, they couldn’t give me a timeframe of when they’d come but assured me they’d give at least an hour notice. Didn’t happen..the rep, Mike, called and said he was 5min away. At the time I was 30min away because I was expecting more of a notice. He had the nerve to fuss at me, which I thought was unprofessional, about taking so long to get home, even though he gave me such a short notice.Once I got home, he looked at the unit and immediately came in and said I’d need to pay $140/lb for freon. I asked if he was sure that’s what I need and he said yes. However, he also stated that he cleaned the unit because it was dirty and that may help the issue as well. He asked to check the filter in the furnace. The filter was really dirty, so he removed it and said that was definitely my issue, not the Freon that he had just stated that I needed. He did not replace the filter that he took out, so it was left empty and he left saying that my issue should be resolved but asked me to call him directly if it isn’t.The next day, my house was still hot & A/C still isn’t working. I called Mike back and he told me to call the office to request an end of the day appointment. I called the office and they said they’d try to do that but, yet again they called me today at 12pm saying they were on the way but I was working. When I told the technician (a different technician) I couldn’t make it he was very rude and unprofessional and made it as though it was my fault.They have not tried to accommodate me in any way, not even by giving a time frame on when they’d come. Not to mention the technician that came out caused more damage by not replacing the filter and now my furnace is leaking. After going back and forth with the warranty company, I was able to get them to switch me to a different contractor. I’m very unsatisfied because my daughter has asthma & my step son keeps getting nose bleeds because it is HOT and I STILL have no A/C. I will never use this company again! Hopefully the new company has better service.