Today I went into Pep boys to get an Uber inspection, I couldn’t have a better person to help me more than Jesse. I listen to him answer the phone with a lot of enthusiasm and purpose you can tell he knows how to make his customers feel comfortable and safe. Also he’s very funny. Thanks for helping us today JesseWill&Mani

Thank you Jesse,Customer service was excellent. I got in and out in a timely manner. I’ll be back to this location for all my future car maintenance needs

Great service! Jessie handles business. One happy customer

Jesse was amazing!! He took care of me within 5 minutes of my scheduled time. He was very polite and prompt. Thank you!!

Worst service ever they need more counter help.. They will have u waiting in line for over 30 mins for one answer

Thanks for the help jesse great service will be back again

Jesse energy was really amazing on the phone and in person . He was really understanding and took the time to explain things to me . He remained positive and constantly updated me with my car . He also was able to multi-task handling a long line by himself and also answering calls . Big Shout To Youuuuu !!!! I’ll be back 😘

Celeste and her team certainly deserve more than five stars. Good business. Highly recommend.

I came in on a Sunday without an appointment and was told that it was a 2hr wait. I was pleasantly surprised when they completed in under an hour. The staff was great 👍

Shout the man Jesse! Helping out and quick work too

Extremely long wait time for a simple oil change. Staff is friendly when not paying attention to their cellphones.

Long wait time for simple services. Not to mention they provide poor service at that. My car is in worse condition than it was before I brought it to them for an oil change and tune up. Actual rating: No stars (if I could) Id rather watch paint dry than to go back to them.

Thank you guys for the service i will be back for more service on my other cars #1 team jesse and celes

Gave me 5 different reasons why my car AC wasn’t working. After hearing a different reason every time I called I went to a spot on 47th and Racine and they fixed it that same day. Wouldn’t recommend that pep boys to anyone

Jesse thanks for the service and celes you are the best keep the good work

They dont pick up the phone. Ever!

Front desk guy was real cool and took care of business

Young LADY came in and Opened the store never saying Good Morning.Went thru the doors never saying anything.We (4)waited in line and she took her time helping the 1st customer which she got a loud argument with the customer. into at least

Set up an appointment for lyft inspection. For over a week. No one. At any time would answer the phone to confirm my appointment. Finally went in for to make up in person. Spoke to the manager. And he took care of everything.

They never pick up the phone and when they do its a long wait. Might as well walk long distances to get where i need to be (zero stars)

Horrible service. Jessie is very attentive but the rest of the staff is just terrible. They dont answer the phone when you call.

Had an appointment. Checked right in and the oil was changed in about 40 min. Used a 30% off offer and was on my way. Later I went to fill up my washer fluid and discovered it was all the way full. Pepboys did it!

When I purchased 4 tires, I was asked by the manager if I wanted the road hazard. I was back and forth but I ultimately decided on yes I did. By the time I was ready to check out, the manager was gone for the day. I noticed that the total price wasnt the same as was quoted by the manager(it was less). It turns out that the road hazard was on the work ticket. The lady told me that she couldnt add. I cant remember her reasoning. She said that I will have to call back and speak to the manager. When I talked to the manager the next day, he told me that I had 30 days to purchase the warranty. So, I thought, cool. In approximately one week after the tires were installed, the low tire pressure light comes on. Long story short, I had a flat and took it to a local tire shop. Apparently it couldnt be fixed. This was also confirmed by Pep Boys. Now when I try to purchase the warranty, its like theyre singing a different tune. Why do I still have to buy a new tire with the warranty? The assistant manager didnt even want me to add the warranty after the fact. Even though, the manager said that I could. She said Im not supposed to be able to. I still shouldnt have had to purchase a new tire. I believe they sold me a defective tire.Update: The contact/details were submitted on 3/9/21 in response to their reply. As of 3/16/21, still waiting on their follow up response.Update#2: No one ever called ever. It is all a front to make it appear theyre trying to resolve something. I want to report them to the BBB or Attorney General.

This Pacific pep boys is under construction Im pretty sure they will have all the parts we need pretty soon

This place is so unprofessional its ridiculous. The only reason why I go here is because its right up the street from my apartment but the two times Ive taken my car to Pep Boys Ive explained something was not right with my car they insisted nothing was wrong. The first time they did it, my transmission went out a week after and now the second time theyve done it my starter went out 2 Days Later! I am consistently calling them to ask whats going on with my car after they make promises that they will call me back before the day is out. Not to mention theres a new young lady that have at the desk and her attitude is completely atrocious.

What is the point of making a appointment if you not gone look at my car what a waste

WHEN I BOUGHT SOME TIRES FROM PEP BOYS THE MANAGER TOLD ME THEY CAN I RATHER NEXT DAY IT TOOK THREE DAYS TO ARRIVE AND THEN I WAS GOING BACK-AND-FORTH WITH A MANAGER AND HE ORDERED THE WRONG TIRES AND I DECIDED TO CANCEL THEM THIS WHOLE THING COST ME $1,500 the manager told me that my moneys gonna be arriving in a few months that was back in 5/20/21 since today I havent gotten my money back Ive been talking to corporate and every time they send me back to the manager and the manager cant tell me nothing saying its up to corporate I dont know what to do now Ive been trying to call them and havent told me anything

DO NOT take your vehicle here to this location. They will lie about anything to bill you, and damage your vehicle by not having the right parts or tools. They will LIE about having parts and the correct tools to fix the problem, period. Even if you have an appointment they will not even look at your vehicle 2.5 hours later. The front desk is very disrespectful unprofessional and lacking training. You will have a better shot at solving your vehicle problems directly talking to a mechanic and not pep boys. The front desk made threats and made customers feel uncomfortable dude to their disrespect, lack of knowledge, as if they will not fix damage they caused to your vehicle and send you home in a unsafe vehicle. I caution you to not come to this location.

-5 they don’t answer the phone I’ve called 10 times and when they finally answered they put the phone down and I heard them having a whole conversation about nothing and never came to the phone!!!

Great service. Friendly staff. This will be my go-to Pep Boys going forward!

Great service. Good place. Just need to. Answer the phone.

Charles you guys did such a Awesome job @Pepboys replacing my windshield wipers! Thanks for the windshield fluids refill also!

Go Check Out Jesse At The Front Desk Went In For A Oil Change Got Me In And Out ... Would Highly Recommend It !!!!

It was great will go back again

I drop off my truck for tires change at 10.30am they told me only take 2 hours i call at 3pm to ask if mi truck was ready and they told me yes I went to pick it up and I wasnt ready bead service so disappointed.

Customer service is horrible. They have my car for 2 days now and they never answer the phone and keeps hanging up on me. How could you have someone’s car in possession and don’t answer your phone. I’ve been calling for 3hrs.

Fair prices on tire install. It would have been nice if they could have gotten the spare out from under my truck, but understandable of why they didnt since the tire carrier winch is stuck.

Took my beamer in due to low brake fluid. The mechanic checked out the entire car. I already knew I needed struts but he gave me the whole lowdown. Heartbreaking bill but I know its its a big job. Long story short the car rides like a dream. Such a soft quiet ride now. And they managed to pull it off in the midst of a freaking riot. Props.

The service was excellent the outcome was what we expected and actually more we found out the car was working at a nominal and workable situation for which we bought it from cuz its used she did find out the spark plugs were old and they need to be replaced and well take care of that probably in a couple of more weeks if not next month everything else with the car was fine and turns out that car dealer was pretty much on point that we went to so we would definitely use them again and recommend them the service was great we will definitely go back there again and continue to use their service

Called prior to coming to location to see if they were able to do an oil change for my vehicle and pricing. The customer service person (Celeste) asked for my year/make and model- so one would assume she would be checking to make sure she has available items for oil change. She told me they did and to call back in an hour for an appointment time, which I did. I now arrive and she has to check to make sure she has the filter, because the “system says they do”, but she has had this problem before. So if this has been a past issue, don’t you think before telling me to come in one would double check? A waste of my time.

Be VERY careful when visiting this location. Unfortunately this crew put the wrong tire on my car. My car had 4kU22 name brand tires on it when I took it to PepBoys to get the nail out. Went in on the 10th 2021 the crew refuse to fix it said I dont have insure Nontheless I do have insure but didnt have my receipt. I SCHEDULE the next day 12 noon. Made it by 1220130 went to the back spoke with people about what was taking so long to pull a nail out of a tire? The worker said he was not awear it needed to b fixed.I was out by 215pm Unfortunately a few days later I realized this was not MY tire.I called manager Charles & I watch the servalence video.2 hours into the CHOPPED UP VIDEO finally Charels & I saw the video CUT OFF. AT THE END MY TIRE WAS REPAIRED DID NOT GET PLACED ON MY VEHICLE. Today I still have a different tire on my car. Bummer 👎🏾👎🏾👎🏾

Had a water pump replaced. No leaks or issues since. Well done!

If I could rate this place with zero stars, I would. I took my car to have the burned out bulb from my headlight replaced. I sat in their lobby for 4 hours, yes FOUR hours... it wasnt until I inquired about a status on my car that they realized they did not have the bulb in stock. After 4 hours, my car wasnt even worked on nor was the part ordered, since the front desk clerk ordeted in in my presence. I was attempting to excercise patience since we are in the middle of a pandemic, but this was just negligent and unprofessional. I will never bring my car to this establishment again, ever.

Customer service needs improvement.

I buy cars things and battery 🔋 out their

Good service and good work.

Yesterday I dropped my car off for an oil change at Pep Boys at 5959 S. Western Chicago, IL. I picked it up a few hours later and there were small scratches on the bumper that peeled off the paint. I talked to the store manager (Charles) about it and he acted in a very nonchalant manner and said he would check the cameras when he has time. I told him I would wait to view the footage with him, to which he responded that he was “too busy right now” and would try to view it by the morning of the next day and call me by 10am(which is today). My gut told me he was not telling the truth, and something was off. Anyway, I payed for the oil change,went home, and called corporate office shortly after to file a complaint. They said they will reach back out to me within 48 BUSINESS hours . That is entirely too long.This morning I called Pepboys to talk to Charles. I I was told, “Charles is off today”. So he knowingly lied to me. He definitely knew what he was doing.DO NOT GO HERE!!!!

Excellent customer serviceGood feed back on problem

I went to the pep boys on 59th &western, for a car inspection, I made it on time for my appointment, had a female cashier working, she was rude and had no patience, after about a 30 minute wait I step outside and see my car has not moved, I go in to get my keys because at this point Im about to leave, then the guy comes out and gets my truck, about 20 minutes later they gave me my keys and paperwork. I have brand new tires, and a new spare under my truck, checked under truck today and my new spare had been replaced with an old ,worn, bare tire with no tread, I suggest before and after pictures before you get any work done here, their employee are stealing tires!!! I am highly disappointed with the integrity and overall customer experience at this establishment.

Clean friendly atmosphere, professional. Get your car fixed RIGHT & AVOID CAR DEALERS STICK UP PRICES !!!😎

Made appointment early in the day for a oil change and received a confirmation that it was okay for my 4:00 PM appointment. I arrived and was told they dont do same day appointments. While was it a a a available to book and why didnt I receive a call or email saying I couldnt come to my appointment??No where stated on the website no same day appointments!!!!!

Wonderful Customer service!!! Fit me in last minute to patch a tire which luckily didn’t need patching the rim just needed a bit of banging that the gentleman working on my car got to blow some steam off on😝Super nice people and funny! They definitely want to make sure you leave with a smile!Thanks Guys!

Though I was disappointed going in, Charles was very courteous, kind and professional. Hes the only reason I changed my rating. (12 noon appointment only to be told it would be a 2 1/2 hour wait and the young lady that works at the desk is unprofessional and lacks customer service).

Not worth the visit.

Customer service is poor had to wait 2 hours to get a wheel alignment

Called in and they held my item until I arrived, they also helped me find a few more items I was interested in!

I Called in to get pricing for a oil change and the associate hung up in my face I called back to see if maybe the phone got disconnected and no one answered the phone so Its safe to say he did hang up in my face on purpose I will never spend money at a place that hires people like that

Life saver fix my tire thank you

Really enjoyed the service very nice people

Im been standing in this line for about 30min now (Im still in it as of now). Only one customer is in front of me and he is asking a million questions. Mind you Im the ONLY one in line, and the only reason Im here is to get my windshield wipers replaced because one of them is broken. I hate coming here, and this will definitely be my last time coming. Sad to say I get the better service in the white neighborhoods.

Great customer service

So the website says they close at 5 but the door is locked at four and I was told they take their last car at 3:30..... so you close at 3:30?

This was the best experience Ive ever had at a mechanic. My car has been making some funny noises, which both turned out to be easy, quick, no-cost fixes. The mechanic patitently explained what was happening and said come back when you have a serious problem :). I will!

I got an alignment done as well as letting them know that a battery that I had bought which was under warranty was giving me problems. They did an amazing job on the alignment. They installed a new battery with only a $10 installment fee which I thought was totally reasonable. They were pretty quick.

They have very good customer service excellent but that only goes so far I ended up paying almost triple than what I was quoted. The people are nice but I dont think I will come to this location again if I dont have to. Some of the reviews are correct you think you will pay one price and end up paying double our triple.

I have been a customer at this location for several years and have spent thousands of dollars there. Last week I had a new alternator and battery put in. That went perfectly but when I picked my car up in the middle of the Chicago polar vortex my heat wasn’t blowing the way it was before I brought it in. When I called back, three days later, they refused to do anything about it without charging me.I said, ‘hey, I’ve spent thousands of dollars here and I just want my a/c functioning the way it did when I brought it in. Maria, insisted that they would not do anything unless I was willing to pay to repair a problem that I didn’t have before I took my car to them. I am not mad, I’m just taking my car elsewhere in the future.

Very helpful people working the parts counter tonight. Thank you so much youre both lifesavers

Most reliable place for car allignement and has all parts you need for your vehicle. Reach out to them for proper service. Customer service personnel are great. Thumbs up to their mechanic named Victor, he is a great guy.

I ordered front rotors and brake pads from them online and picked them up in-store b/c of their web discount at the time. Picked everything up and took my wife’s truck to our neighborhood mechanic, who was in the middle of replacing the pads/rotors when he discovered that I was given rear rotors. Double checked my receipt and I definitely ordered front rotors. I took an Uber to the store and told them that I was given the wrong parts. They checked my receipt, and looked up the correct parts and told me that they didn’t have the ones I ordered in stock. They offered me a lower priced/quality set of rotors and I told them to just give me those and refund me the difference. Then after a few minutes another employee magically found the ones I originally ordered. Even after I told them my wife’s truck was in the middle of being repaired and I had to catch an Uber there, they never once apologized for their mistake. Also, their labor rates are extremely high, shop around and you’ll definitely find a lower price and better customer service.

Went to get a replacement wheel for my pep boys wheels that I got 2 years ago. The manager told me to go to the dealer because it would be cheaper!!!! I again explain to the manager it a pep body wheel. After waiting addl 40 min of waiting I just walk out.

Great service and deals with Jesse

Poor customer service, not helpful at. Will not go back there under any circumstances.

I love this place they definitely saved me like 15-1600 dollars fixing my Cadillac. Somebody was trying to charge me almost 3,000 for repairs I didnt and did need. When they checked my car from the roota to the toota I only ended up having to pay 1100...

THEY REALLY DONT CARE-SCAMMERS I brought my car in 2 week ago to get a pricing on getting my blower motor and resistor fix and when the guy came out he told me $901. I ask him why is he charging for extended warranty. He said that there policy. So I waste 49 dollars, even he was so careless and unprofessional. Everyone was not as pleasant. So I called another location and they were honest, caring and professional. Ladies do not go here. They prey on your desperation of getting your car fix. I paid $400 else where. I need to be contacted by corporate not the store manager. I have proof of receipts as well

Great customer service free to check if you need an oil change.

This place is awful. Waited over 2 hours just to install 4 tires i had an appointment for. Thats after when i got here they at first couldnt find my tires. This place is terrible.

I was very happy to have walked into this store!! I was greeted nicely when I walked in and was asked if I needed help looking for anything. I honestly did, since I dont know anything about cars and what I needed for an oil change. They helped me and I was in and out quick. I know where to go now and get great service!! Thank You..

Intake woman at the main counter is usually rude to indifferent. Front desk personnel are not professional. However, the service department does a good job servicing the vehicle.

I had an an appointment to have my tires balanced. The service advisor, Felix, was professional and helped me out with my car. There is a huge management problem. Although Felix did an excellent job dealing with the customers and the phones, I dont think anyone should be up there handling the paperwork alone. He seemed overwhelmed, and I had to wait until he was done on the phone because no one else was there. He was hesitant to answer when asked about the manager. Saying he was busy or in the office. Seems like the manager didnt care about enforcing basic rules. Even technicians were late. There were only two employees there when I arrived and yet many customers waiting outside for the store to open. I was greatly satisfied with Felixs work, but the manager is incompetent in doing his job as a manager.

I love a honest person and the gentlemen here that helped me was very honest about the amount and the things that needed to be done on my car before a wheel alignment. Forever a customer

Bunch of uncustomer friendly ppl run the one on 5959 S Western in Chicago. Pepboys in Bedford Park, IL is a much better customer friendly place to visit.

Went in to get assistance with putting my license plates back on and I had no problem. The guys helped out they were great and very nice.

A little more pricier than expected. Also, my check engine light is on, and they didnt even mention it. Through previous experiences, any concerns were brought up, but I guess they were in a rush today.

👍good service 💯

I had an appointment on Friday, July 12, 2019 @11am to check my brake system. Robert, the employee checked me in and told me he would get back to me shortly. I received a phone call from Robert about my brake system and I was told my master cylinder is bad and I would be charged $750 to repair. So, I made it back to the facility on 59th and Western to pick up my car because the price was too high. I started my vehicle and immediately I noticed my wheels would not spin. I had a very hard time driving out the parking lot. I nearly lost my life! I was a car length away from getting hit by a CTA bus and nearly hit a car the was in motion already.I come to find out that clamps were left on my Brake hoses. I would never go to this pep boys ever again because of the poor customer service!!! I tried calling to explain my situation to Robert , & he was not understanding and very disrespectful about the situation. I feel that a store manager should have been on duty because of the poor customer service. I feel I was treated poorly as a paying customer. I paid for a brake system check that went wrong and almost caused me my life!! I have photos of the clamps 🗜

It is unbelievable the bad attention here! the employees of this place do not consider their customers. I had an appointment this morning at 10 am. I was waiting for more than 25 minutes in line to check in. The person behind the desk was having trouble attending the customer in front of us. Obviously he didn’t know what he was doing, and was lost with the paper work. This was clear because when another employee came in to help him he was told he was doing everything incorrectly. All the time we stood there waiting to talk to someone no one acknowledged our presence, so we left to a different automobile service company where the service was fast and great.

I had major brake repair done in March. End of October, my rear brakes are grinding. I make an appointment to take it back for 11:00 on November 9th. I get in and the Service Manager on duty, a young lady was not very welcoming and had my step-daughters info instead of mine. When I corrected her, she got offended. Then, after they reviewed the car, I was told that my brake line had broken and that there was no technician at this location who could do the repair and that I would have to go to 26 and Cicero or Bedford Park for the repair. I was also told that it looks like only the right side rear brakes were repaired. I also asked that during the inspection wouldnt the lines have been inspected especially given the age of the car. The young lady wanted to argue that it was 8 months ago and that the inspection wouldnt have revealed that. I ask can you get me a ballpark about how much this repair would cost. I was told that I would have to wait until it was taken over to 26th street and get an estimate and just handed my key. I wasnt given any information as to getting the car towed to the other store. left the store and maneuvered home safely.That manager that I dealt with today is the face of that store and I will not do any other business with that location.

I stop by this pep boys to get my brakes done and the customer service was great. I was greeted by a nice man name Brandon and a beautiful lady name Unisha ,the service was fast and the experience was outstanding I would recommend pep boys on 59 &Western to everyone.

Every time I pass by this location and attempt to get an oil change. Same story, 3+ hour wait. Ive had my car serviced by pep boys for 2+years. They can get you in quick for $1,000 jobs, but oil changes , forget about it. This company needs a quick service drive in like speedway. Why should I have to wait for someone to get an engine replaced just to get a basic oil change. Ive been baffled for years. All the location are plagued with this terrible system. Waves at upper management, us consumers need a lil help here.

They kicked me out of the store when I carefully inserted my bolthouse chai tea inside of a Goodyear tire, with all weather tread; very tasty, and rolled it down aisle 3. I expressed to the guy sincerely, that there was no other way for me to shake the bottle since Ive been experiencing problems more different than normal today.

I was so frustrated today with this location. Car sat all day in the shop without work getting done to it or approval from the warranty provider. When I called the warranty provider said the manager was on lunch at 2pm and measurements for the car was never sent by the manager. No way it should take a two day process to get approval from warranty provider and work done to the car. I get it’s a process but Pep Boy’s appeared to me they was dragging there feet. Manager told me she had called and once I called the warranty place they said that wasn’t true. Then when she was confronted she changed her story. My experience with this location and Matteson location has not been great! Hopefully my situation gets taking care of tomorrow or once again I will call corporate.

Great job I love it

I came to this store just last week and I meant all the negativity I been hearing I saw none of this services was outstanding associate are very knowledgeable never tried to string me along I mean came out got me walk me in the shop and showed me everythingI walk to parts and wanted to use the washroom and the associated i forgot her name I think I heard someone say kat but she was very polite. So I just want to thank you guys for great services keep up the good work.Cassandra Washington

I love this Pep Boys because they honor their warranties. I went there and bought tires and had repairs done 4 months later one of the tires was going flat. They replace that tire with a brand new tire

Though I couldnt afford their high price/charges, so I just left on the day I visited, but its a well facilitated ultra modern automobile store. I got the spare parts I needed for my truck there though. I just couldnt pay their charges for them to fix it for me. Besides this, the staffs possessed good customer service skills too.

They did a great job with tires that I purchased. Tire pressure light came on soon after. I brought my vehicle back and the gentleman told me I need a new tire pressure gage. He priced it at $104. He took too long to change it so I left. A miracle has taken place, the tire pressure light hasn’t come on again since I brought my vehicle back. Either a miracle took place or there was nothing the matter with my tire pressure gage. My advice to those of who may need work done to your car, look for another place. This was my only experience with Pep Boys but I’m tired of bad customer service and dishonest strategies to make some extra sales. Beware I repeat beware.

Horrible customer service i was waiting 4 hours just to see which tps has a malfunction then was told it was no point to get it fix beacause i needed new tires which is false i just got all tires from another shop never again.

Customer service needs improvement.

When in for a full service of Oil change ,tune up ,alignment .was planing on buying two new tires , however the girl Infront explained they had a deal of buy 3 get your 4th tire free . So I decided to go for it and buy all 4 .i did how ever told the girl I wanted my old tires back since to begin with I only wanted to buy two .she a sure me they will have them for me . When I came back for my car my bill ended up around $1,000 and they had lost my tires .. I was very upset about it and even talked to the manager who had me call back 4 times to see if they found them .yet they didnt they only found 2 and you guessed it it was the two that where no good. Im never coming back to this place .you would expect after spending so much money you would get a good service and not just as sorry we lost your tires ...

Very professional team. Excellent customer service. Fast serivce. Store manager took care of me and answered all questions I had. Will defitnitely be coming back.