Great Mercedes-Benz service center,Lynn was very nice,she explained my vehicle needs and answered every question I had,got my truck serviced and washed,great service thanks!

I called MB on Monday this week ,and was told the tire needs to be ordered ,since not in stock per Theo sales person !I called as a follow up a day prior to my appointment to see the status of tire arrival of the tire ,I was told by Theo ,it would arrive the day of service .I dropped my car on day of serviceI get a call after two hours to be told the tire is not in stock !Now my AMG GT 53 is stuck at the dealershipI am a physicianI have to go to hospital daily to take care of patientsThis has caused such a huge inconvenienceNever got a loanerMelvin the associate,initially called and said tire won’t be there till WednesdayI told him ,I was told tire would be here on day of serviceAsked him to check againHe called back and said it’s a fedex delay and expects it on Friday which is todayI think MB Chicago needs to better take care of their AMG ownersExpect a world class service Atleast after this e mail !I would like to get a follow up from the service managerTy

They have great service and are quickly able to figure out whT is needed. I like that no matter what it is, the aorkwr will always let us know and the go from there. Everything they have fixed on me and my husbands benz was done correctly and at a decent price for what they are going to do to your car. I recommend if you have a mercedes or audi I believe thats the other side that they fix those cars because of the type of car and being foreign it will be the best place to go because thats what they specialize in and will know whT to actually fix unlike some places they take a guess a d just have to keep spending more Nd more cause these type of cars so it is done right the firT time. The workers are wonderful and will figure the diagnosis to your car. So yes I do recommend them to anyone with those types of cars cuss those is all they focused in on. Audi and mercedes benz, I belive.. so thank you Mercedes-Benz of chKCAGO for fixing my husband car and will be returning to This Location for anything that iaa needed to e fixed on. . But thank you for all that you all have to fix the car and let us know what the exact problem. Is that will be getting fixed

Excellent facility... top-notch service...Juan Vargas is an exceptional associate! This is the first time Ive had to have major work done on my Mercedes so the verdict is pending on the quality of the mechanic work... very spacious waiting area and covid safety protocols are practiced... I was also assigned a beautiful loaner vehicle.

Love the free car wash

I cannot even believe this is Mercedes. The lack of customer service is pretty consistently terrible but my most recent experience was mind blowing. I never write reviews but I am in such disbelief ... if you go here, just plan to have no expectations and lots of patience. Good luck!

Lynne Olson at Mercedes-Benz of Chicago service is very professional; accommodating and with excellent skills in the field; she kept me posted of the progress all the time.Had been before but the service this time was outstanding; Thank you Lynne

First of all they didn’t have any available appointments available until a week and half later. I sent my husband in to drop off my vehicle. When he walked in staff members were just staring at my husband and nephew instead of asking if they needed to be helped seemed like they were waiting to see what staff would approach after a few minutes my husband asked is anyone available to help. They were not friendly at all then someone in a suite came around and told my husband someone will be right with him. Finally Tony approached my husband and asked to help my husband told him he was there to drop off my vehicle for Service A1 and that I he had a coupon, my husband said he looked bothered and made an unpleasant face about the coupon when mentioned. My husband also asked if they can check the driver seat and blind spot assist and Tony told him it would be $220.00 for each item to be inspected but if we decided to have it repaired they would would waive the fee. The irony in this is in the past I have paid for one fee for the entire vehicle to be inspected. Then I get an email for repairs of over $7,000 that I didn’t even ask to be inspected which I most certainly appreciate they did but wasn’t charged for inspection fees for a long list of items that were not requested. So had I not requested for my driver seat and blind spot assist it would have been in the report without cost??? I decided not to get any repairs done there because that left a bad impression on me and the way my husband was treated. I also got a message saying my vehicles was ready but to call ahead at least an hour so they would have it ready up front and I did notify them more than an hour in advance , when I arrived I experience the same thing my husband did. I walked in and there was a lady in the far left just staring at me she knew I was waiting instead of saying at least hi to acknowledge my presence she walks away then walks back and says yes! I told her I was here to pick up my car then she asked who was helping and I told her Tony he was just finishing up with a call and then called me over. Even though I called ahead of time I still had to wait over an hour for my vehicle. Over all just a very different experience that I got when I first went there a few years ago to purchase my vehicle. I don’t plan on having any repairs done or maintenance going forward and will look for another Mercedes Benz dealership .

Amazing response I just asked just 15 mns before and I said I need my A9 service done in 90 mns that I have to leave. Guy named Eric put me in the express service and doing what he can do and there I go got my car ready and drives perfect.Thank you Eric for all the great work you doing.😊

Nick Cardoza went out of his way to take care of the issues. A part is on worldwide backorder but he made sure that I could use my Sprinter in the meantime. He is the 4th adviser/service manager/everything else doer in less than two years I have worked with at this location. How one of the most successful MB dealerships in the US can be too cheap to hire a second person to manage this department is beyond me.

Jawad is hands down the best mechanic I have worked with.He communicates very well and he treats my vehicles needs in a forthcoming, direct way.When it comes to any serious work on my sprinter, I will always come here. They have a lot of crucial resources that other shops just dont have access to, understandably. (Diagnostic support teams, a wide variety of parts on hand)Keep up the good work guys

Lynne Olson is awesome! It’s never a dull moment with her. She knows her job and provide great service. I’ve had other reps but she was the one I chose and I love working with her. Thank you Lynne for all that you do!

The service center for Mercedes-Benz of Chicago is nothing less then magnificent. Very helpful customer reps. Luxuriously appointed lounge area for the wait. Easy in, easy out. If you are driving by with your Mercedes, they offer complimentary carwashes. Just one more reason to buy from Mercedes-Benz of Chicago. An update. I ran over a nail coming home from work Friday evening. My tire sensor let me know that I had a flat tire. No problem with run flat tires. I called Chicago Mercedes-Benz Service Center that evening. I was able to get in for a quick tire change the next day. Very convenient and helpful. I like to add something on to my review. I had a check engine light on and made an appointment and I was uncomfortable driving my vehicle with the check engine light on. I drove in with no appointment. Spoke to the service rep and they took my car right away to get a quick scan to make sure that I would not damage my vehicle with the light on. Very courteous and exemplary customer service.

Let me start by saying, Thank you Jawad at the sprinter service station.You took your time to explain, you had the most patience with me and understanding to resolve all the issues I had with my sprinter.The whole experience from drop off, to communication throughout the few day of service and pick up, service was A+Definitely you guys won client for life.

Lynne has been extremely helpful with helping me for the last 3-4 years at this service center. I used to service my vehicles at Westmont- but this service center & Lynne offer exceptional service you won’t find at any dealership nearby.Thank you again!

My car needed emergency repairs just days before it was scheduled to be transported. Despite the tight schedule Kyle made sure that everything was done and kept me updated. Was able to pick up my car as promised, great service and staff.

The experience I had today really has me never wanting to return here. The only saving grace might be the advisor Melvin. I was quoted a price for body work that wasn’t completed correctly then if that wasn’t bad enough the porter or whoever stole my MB usbc adapter cable & Apple iPhone charger! Totally ridiculous & unacceptable!!!

As always, the service team exceeded my expectations in terms of ease of getting an appointment, checking in, communication of status during the service, professionalism, and quality of work.

I was pleased to find a very efficient operation. The waiting area is comfortable and well appointed with friendly staff. I liked the ability to get information via text and web links, even approving or deferring recommended repairs. I usually use my local mechanic for most services with the car out of warranty, but I will absolutely consider this dealership repair center in the future.

I love everything about Mercedes Benz of Chicago Illinois they are very nice and relaxing, they take good care of you if you pay them what they want, they respect customer that is ready to do business

The valet service is exceptional. I use it because my schedule is so crazy. Such a great amenity. The staff always is friendly and welcoming. Great service!

They do a good job..but its a little expensive..only you have money to spend..they will fix your car..

I have been a Fletcher Jones customer across 6 vehicles because they continue to amaze me with their customer dedication. If every business were like this one, we would all be better off. It is business as true service. You know when you come to them, you are leaving happy and convinced that your problem has been solved professionally at a very reasonable price.

I got an A service done last week. I am so happy with my experience! It was so fast and Jacob did a really good job of keeping me updated while I waited. He checked my car completely to make sure I was on the road safe and I’ll be coming back in a couple of months to replace my back tires!! I made the appointment that same day with a loaner. Everyone is so nice here!

I had the most amazing service at MB for my new GLE53 AMG. Bryan was great at teaching me all the amazing features on vehicle. Definitely work with him. 👌🏽

I am with Mercedes Benz for past 4 years. Jesus Roman always helps me when my car needs to be checked. His kindness and professionalism makes everything better.

Super helpful and efficient! Very pleased with the quality of service. Communicated with me about the status of my vehicle. I’ll definitely be back again.

Truly amazing - top notch - service. I will forever stay in the BENZ family.

I always work with Jesus of Mercedes Benz fir any type of service. He is outstanding. So professional, kind and knows what he’s doing! Smart man!

My Service Advisor has always been Melvin Peoples, Melvin knows how to take care of his clients. I’ve owned several Mercedes and he has serviced them all. Melvin is Professional and polite knows this business, knows every aspect of the cars. Always gives me the best advice concerning my service repairs maintenance and how often I should have my car checked out. I’ve brought cars because of Melvin’s advice. Mercedes Benz of Chicago is fornatuate to have such an experienced advisor as Melvin Peoples. If you need your car serviced he’s the man that you would want to take care of your car.

I cannot say enough good things about this place! Geoff and his staff were helpful and informative on all my vehicle needs. I’ve had various Mercedes vehicles throughout the years and this place has the best service hands down!! Highly recommend!

Brought my car in at 7:30 am for an 8 am scheduled routine maintenance on my 2020 MB GLE that I purchased from the dealership. At 5:30 pm, I had not heard from the service department regarding service status. At that time, I was told that my assigned technician would call me back. I called the service department again at 7 pm as I had not received a return call. I was again told that I could expect a call from the service manager still that evening. No call.The next day, still at 10:30 am, now 27 hours after dropping my vehicle for a scheduled service, I still had not received any phone call from anyone at MB Service Center...neither the assigned technician or manager...to let me know of the status of my vehicle. I was again told that a message would be left with the manager on schedule and could expect a phone call.Finally at 11:45 am, I received a call from the assigned tech indicating that my car would be complete and I could pick up later in the afternoon.It is inexplicable to me how a regular maintenance service - an appointment for which was scheduled at 8 am - takes 27 hours to complete. Putting that aside, the complete and utter lack of communication about the status of my vehicle and service - after repeated calls - demonstrates a lack of respect for the customer that is astonishing.Extraordinarily poor service.

Came in for my Service and Tony Jaramillo took care of me. Some of the best service I’ve ever received at a Mercedes dealership. Tony is my guy

The customer service is number one in it’s class. Jesus was my customer service advisor and he was very helpful with my questions and concerns. His attention to detail was great. I found a repair shop I can trust after so much trial and error.

Ive been getting my car serviced and have handled ALL of my Mercedes-Benz needs here and with Fletcher Jones for over a decade. Im a loyal client who would NEVER think of going anywhere else. They treat me like a queen and like family EVERYTIME. Ive never once been let down. Highly recommend. Trust me, Im particular and NEVER write reviews. You will not be disappointed.

Great place to go if you need service. Had some touch-up work done and now my car looks great. The staff was so friendly from the valets to the managers. The complimentary car wash is such a great perk. Love this place!

The customer service made a mistake regarding scheduling the appointment. Erick McGregor was very helpful to fix the issue. Definitely recommended.

You would think a mercedes dealership in Chicago would have integrity in the work they do but this is not the case I had a fuel pump replacement to only get my vehicle back doing the exact same thing it was doing before I had it towed to the dealership I cant believe they charged me for really not completing a simple job correctly

Had to wait over 6 hours for a drop off service due to the high volume of business. Service and attendant were very good.

My car is a little older so I was skeptical of bringing it in for service for fear of the bill. Melvin Peoples did an amazing job of explaining the required service & routine maintenance. He communicated & kept me updated during the entire process. His expertise & service skills is the reason why I’m keeping my car & will continue bringing it in for service there. He’s a great asset to the team!

Melvin Peoples and the staff are the best. Always professional and extremely attentive to my needs as a customer. Ive owned a number of luxury automobiles in the past but owning a Mercedes Benz and servicing with your store is the Best decision ever. I would recommend their service to any and all.

My wife and I had to take our car in for maintenance. I prepared myself for a long wait while drinking the stale coffee I brought with. When we arrived, and to my surprise, they took the car immediately to begin the maintenance. The store had a ton of customers, yet the salesmen took his time with us to explain everything. No matter how busy Mercedes Benz is they always make you feel welcomed and part of the family. After many, many years of different dealerships, I have finally found a dealership I do not dread going to. Mercedes Benz, by far, has the best communication, service and advisors who truly care and are trying to make a difference one customer at a time.

It was the 2 year checkup for our E300 Mercedes. Everything about our experience with the service center was exceptional. Plus we got a great bill of health.

The service was everything I love it there the entire Mercedes Benz team was extremely nice very professional and helpful thank you so much my first experience was the best

Melvin Peoples has always been the employee that I have dealt with every time I’ve been serviced. He provides great service to all of his customers, as helps to understand and thoroughly cover everything pertaining to the vehicles. Before bringing my car to this location, I’d heavily considered selling my Benz to get a different car, as I felt they were too expensive in upkeep. Whenever I’d get serviced for one thing, it seemed as if I would leave with a bill of other things that would always be tacked on. Since I’ve met Melvin, although he has convinced me to keep my car, as he always offers me planning of when to get my car serviced to avoid the extra costs. Melvin has helped me greatly with his abundance of knowledge with the cars, and has sincerely made me feel welcome every time I have been serviced. I would highly recommend Mr. Peoples for the BEST experience at the Elston service center. Thanks Melvin!

The service facility is GREAT. The team always treats me like family. Keep up the great work!

The service was amazing from the time I drove in to drop off through to pick up! Melvin Peoples made it such an easy process, I’ll never get rid of my car. Good service goes a long way!! Keep up the good work!!!

When we purchased our GLE from Mercedes Benz of Chicago we heard great things about there service center, we now service our vehicle there as well , even tho we live in northwest suburbs. We have never been disappointed. They always have loaners available. Communication and professionalism are second to none . The facility is impeccable and clean . Will not take our Benz any where else .

Service department is the best around. They should write a book for others on how to treat clients. Keep up the great work.

Dont go anywhere else! The service and detail was amazing. They spent countless hours locating parts for me for an older model. The Service Manager was amazing and treated us like family!!

Erick McGregor is this company most valuable asset,beyond professional and taking the extra steps to provide the best service and care for your vehicle.

I have been a satisfied customer of MB of Chicago Service Center since I purchased my 2003 MB. The staff is knowledgeable and cordial. I have kept my car this long because they constantly keep it in top condition. Because of this level of service I would recommend them to any MB owner. From their precall reminders to the post call follow up this is the level of customer experience you would expect. They constantly exceed my expectations..and mine are very high.

The Mercedes-Benz Service Center always treats me like family. Very professional and the quality of work is second to none. I have had several vehicles and only choose to service with Mercedes-Benz of Chicago. Thanks for always looking out for my best interests and taking care of all my vehicles.

I have always been a fan of mercedes and the way they treat their customers. However, this experience has left a bad taste in my mouth. Kyle was rude, arrogant from the start of our phone conversation. He failed to call me once the car was ready nor did he ask if I needed a voucher to pick up my car. Instead he was irritated when I inquired about their labor discount and asked if I really needed the $7 discount? Once I entered the location the rude behavior continued from Kyle. Once again he didnt apply the discount nor acccept the Lyft ride and stated I should have told him earlier and take it up with management if you want. Yet again had go tell him to apply the discount to which he rolled his eyes and tried to convince me it was already there but it wasnt! Do yourself a favor and go to Loeber Motors instead where their customer service and attention to detail is bar none. Never going to this location again!

Awesome facility and the staff was so nice. Great place!!

Highly recommend! They have wonderful customer service, Juan V. was very helpful. I was in and out without any problems and I will definitely be returning

Love this place! The staff is so nice and always go above an beyond to help. Thank you.

I’ve with many dealers and service centers over the years. The professionalism and great work of their mechanics is a 10/10 from me. Joel Veeren was great to work with. He was detailed and specific on what needed to be done I can tell he knew what he was talking about.

I have had many services done here and let me tell you the service here is amazing! Geoff, especially has been such a pleasure working with. I wouldn’t take my Mercedes to be serviced anywhere else!!

Professional staff all around. From porters, service writers, mechanics to the Director. The difference is aside from repairing your vehicle, they go above and beyond for their customer making them feel important. Beautiful facility. Thanks again.

What can I say about this place....its the best! Staff is professional and courteous. Service manager Max is knowledgeable and friendly.

Visited Mercedes-Benz of Chicago on Elston Ave today. Great facility and the team that helped me were amazing. It made servicing my car hassle free. I’ll definitely be back when my next maintenance is due.

Josh did a great job keeping me updated. My car runs great.

The service was great and the facility is amazing. I’ve bought my last 5 vehicles from them and the service experience keeps me coming. All the amenities are great the the staff bends over backwards for you. Thank you

They’ve recently been up charging me for basic services. I took my car in to get breaks, & they added an additional $700 (on top of the $600) for something that of course couldn’t be fixed without the breaks. So I HAD to get it! ...a mth later I still could hear what sounds like rubbing coming from my break pads. Took it back in for them to check the break noise & also told them I would get the Thrust control arm fixed ($500-which they quoted me a mth before). They kept my car through the weekend, & tues. is when I found out I needed an ADDITIONAL service that of course couldn’t be done without the Thrust Control Arm, which was going to cost an extra $700! AND, then he quoted me $900 for the Thurst Arm (after quoting me a mth before $500). I of course said something, & he said he’d fix it. Here’s the thing. I will pay for a service if it’s necessary. But THIS is why getting services done at the dealership has a bad name. My car had no sound even when I took it in before the breaks. NOW my car not only has a break sound, but a knocking noise. I’m super disappointed in the way they’re handling these extra services especially during Covid & the financial strain that’s come on this country. It’s a luxury to get a service done at the dealership. The least they could do is their job & fix! Not add on extra things that are likely unnecessary. I don’t know anything about cars to say what’s right or wrong.

Great experience. Service Advisor Jacob is amazing and kept me updated throughout the process when my vehicle was in service .He is very professional and facilitated the process . Great communication . I had a noise coming from my vehicle when driving in the highway and the mechanic checked all possibilities to find out the reason and it’s gone . Thank you for everything.

The guys and gals were great to work with, very personable, great attitudes. Car was ready when promised and I picked it up clean! This dealer is the best!

Had my car detailed at their service center. They were so nice and the place was spotless. I will be going here for all my service.

Pricey but u own a benz usually always good service.......melvin peeples is a great service associate

I worked with Kyle as my service coordinator - he did a great job explaining everything and communicated while my car was in for service so I knew when itd be complete.

Like a lot of people, I was hesitant to go to a dealer for service. But I could not be happier that I did. I had a list of repairs from another shop that did not seem right to me. I scheduled an appointment with Mercedes-Benz of Chicago Service Center, and in about an hour, I was informed that I did not need three out of the four repairs suggested by the other shop. An hour later, I had my repaired vehicle back and saved $600. I will always bring my vehicle here for service. I highly recommend you do, too.

Chuck Benson, my Service Advisor, was great in keeping me informed of status, making me aware of additional work needed and reviewing work performed and invoice to ensure everything was correct. His attention to detail is what keeps me a customer.

Brought my car in for esp module never fixed it call me 2 days later to pick up car car made it home now it wnt start and has other warning lights on do not bring your car here and dnt do business with TONY

They treat me like family. Excellent service!

Great customer service. Thank you Audi

Wow! Great facility and the staff was so nice. I’ve heard a lot of good things about this service center so it was nice to experience it firsthand. Everything was done in one day. Looking forward to returning. Thank you.

Great customer service from Chuck. Kept me updated throughout the whole process. Great service from Mercedes as always.

I have used their services for more than 20 years. Your Mercedes vehicle deserves nothing but the best service and parts. Thank you Mgr. Geoff, Service/Parts providers Melvin, Eric and Oscar!

I am extremely displeased with my recent experience and the level of service I have received at Mercedes Benz Chicago. I have been a customer of Mercedes Benz for over 15 years, this being my third purchase. I have enjoyed my vehicles and always felt confident in my continued decision to do business with Mercedes, until now.At initial purchase I was very excited about my new vehicle and due to my history with Mercedes drove away with confidence. That was short lived, the sales staff made an error with my registration causing an issue with me receiving my plates and my insurance. When I realized the mistake had been made I reached out to Raul at Mercedes Benz only to be told they refused to assist in correcting the error. I in turn had to go through great lengths to even receive a response and to this day my registration is still incorrect.Moving past this error as a one off experience due to my loyalty to the Mercedes brand I was only further disappointed when I discovered my vehicle had a defect. The display screen scrambled at will and is frequently unavailable for use due to this. When I brought this to the attention of Lynne Olson I was told it is just an issue with Apple and Mercedes and basically told I should live with it. If this is a known issue why was this not addressed at the time of purchase or at the very least why was I not advised of the problem? I can imagine because the thinking of the salesman was who would spend this amount of money on a defective vehicle and that thinking would be correct. I would not have purchased this SUV with a known defect or a feature that I could not use and furthermore I am appalled that the position and policy of Mercedes is to ignore the problem and leave the customers to live with it.To make matters worse, my vehicle has an acceleration issue in that it seems to drag or delay in accelerating. I am sure you are aware of how dangerous this is for me and my family who ride in this car daily. I brought the car in to Mercedes Benz for inspection due to extreme concern and left it overnight only to be told that nothing could be found. Suffice it to say that given my recent experience with your service department this did not instill confidence or security in the safety of this vehicle. I not only have lost all trust in the commitment of the service department but also have doubts that they are even interested in doing anything other than brushing off important matters to avoid being bothered.And now most recently when I brought the car in with the acceleration issue I was advised that there was a $650 service due on the car. I have less than 10,000 miles on this car since my purchase and cannot believe that if there were a service due so soon after purchase that it would have been done prior to sale. Who expects to purchase a car and have to turn around and get a major service or repair done in less than their first 12,000 miles or first year of ownership? This only lends further to showing the lack of commitment of Mercedes Benz of Chicago and the service department to delivering safe quality vehicles to their customers and has truly affected my loyalty to the brand. I have received better and expect more from a brand I trust to keep me and my family safe on the road.

Great friendly staff as soon as i pulled in. I was promply taken to my service consultant who explained in fine detail everything i was going to have serviced on my 2019 S-class. Such a nice facility with great amenities. Vehicle was also cleaned!

I brought the car in for something simple and they then took 4 days to tell me the same thing I told them then wanted another 800 plus on top of a mandatory 210 which I got nothing for to continue... I’m sure if I would have left it there they would have come up with thousands more in fixes which cost 4x any other professional shop would charge. They had no customer courtesy cars said there was a wait list again causing me to have to stay home from work during this time period

Amazing staff and after the detail my car looks great!!

Knowledgeable employees with a positive upbeat attitude…will always take my vehicles here!!!

Had a wonder experience with the service center. Erick meet/greeted me as that drive thru. He answered all my questions and completed the job in a timely manner. I felt safe with all the Covid protocols in place. Will continue bringing my car there for service!

The team is awesome. Always takes car of me.

My husband & I have owned Mercedes Benz’s for years & Melvin Peoples has always been great!!! Keep him on, he’s knowledgeable & knows what he’s doing!!! We appreciate him very very much.

I have a GL, C-Class and a Sprinter which I only service at Mercedes-Benz of Chicago. I have built a strong relationship with the team and trust them to handle all of my servicing. I always feel like family when I entire the building.

Tony was great! Excellent service.

Always excellent service communication from the team here. Really cant ask for more when it comes service overall.

At this location I got the complete run arounds my consultant was out from until Monday they gave me the run around saying he would call me then when he got in I asked about my car he stated he would call my this afternoon ok and thanks nothing but attitude all I wanted was updates but never again will I go here

The Mercedes Benz dealership on Elston is great. The staff was so nice and treated me like family. Keep up the great work!!

Top notch service. Kyle was great.

The team was great and treated me like family. Great location to service. Thank you.

These guys are great! Special thanks to Jacob and Joel.

Thank you Joel Veeren for taking the time with my concerns. You made everything very easy and simple. See you next time.

Everyone here is so professional and caring. Always looking to better your experience and never let you leave dissatisfied!!

Exceptional service, friendly staff, and amazing results. Will definitely recommend to friends and family.

I always love coming here over the last 4 years Lynn is amazing and always so nice and receptive and professional. Thanks Mercedes

Great help with a warranty issue. Josh was awesome.

Treated me like family, the best or nothing!!!