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Longs Jewelers
60 South Ave, Burlington, MA 01803, United States
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Ke
Review №1

I purchased an estate piece: 14k tri color gold band online from Longs and I love it! I had been looking for one for quite sometime and this one was perfect. It arrived quickly, was packed very, very well and was like they state...in like-new condition!! Couldnt be happier!! Thank you!

M
Review №2

The staff at the Burlington, Massachusetts location of Long Jewelers are THE BEST! They helped my wife and I with all of our needs when it came to find the right bands for our wedding. We couldnt be happier! Karen S. and Nicole D. are the best! Thank you so much Longs Jewelers!

Bo
Review №3

We went in to look at wedding bands for our 10 year anniversary. The staff was friendly from the time we walked in the door. Our salesman, Bill, was knowledge and personable. He never pressured us to buy anything but he was more than happy to show us every ring in the style we wanted. We ended up buying a ring and couldnt be more pleased with our choice. We will definitely return to Longs the next time we want to buy jewelry.

ji
Review №4

I had such an easy, smooth, and all around great experience picking out my now fiancés engagement ring. Kirk was a massive help during the whole process, I thought it was going to be a huge headache since I was planning everything 3 days before going to the Dominican. Luckily Kirk was willing to go the extra mile in the short amount of time I gave him. When I couldnt find the right diamond that fit my budget he told me he had one in mind and he would have it in a day, which he did and it ended up being exactly what I had wanted. Even after the sale was finalized Kirk kept in touch to see how everything went on the trip.

Mi
Review №5

I worked with Kirk on purchasing my engagement ring. He was very pleasant to work with and was upfront, down to earth and honest. I would certainly recommend Long’s and will be shopping here again in the near future!

Ky
Review №6

A huge shout out to your sales women Rochelle! Not only did she have the most amazing engagement ring jacket so on theme for wedding band weekend. But she was so helpful and patient with me. I’m a very picky person who needs to see everything before I make my decision. And Rochelle made sure I tried on everything I was interested and gave such expert guidance and advice! I walked out with the wedding band of my dreams thanks to her 😊!

Ga
Review №7

I had a wonderful experience at Longs in Burlington today. Highly recommend! Bill took care of us- he was incredibly kind, knowledgeable, and patient. Can’t thank him enough!

Mi
Review №8

My fiancée and I had a spectacular experience with Longs! We happen to stop by to look at their wedding bands and as soon as we walked in, everyone was extremely friendly and helpful. We ended up working with Kirk (he is awesome!) and he helped us decide that a custom wedding band was best for my fiancée. My Fiancée was able to work with Kirk to design her ring. Longs was very accommodating with all of our design changes throughout the process and the end result was perfect. We are extremely happy with our wedding bands and the price was extremely fair. I highly recommend Longs and make sure to ask for Kirk!

Al
Review №9

My fiancé and I had a great experience with Kirk here getting the engagement ring and our wedding bands. He was very knowledgeable and helped us find exactly what we were looking for. We will definitely be returning to Kirk for our future jewelry purchases!

ni
Review №10

I have been a long time Long’s shopper. The atmosphere is welcoming and warm. The staff is engaged and attentive. My experience today was over the top. Vanessa the manager was amazing. She was instantly aware of want I wanted and helped me make a well informed and beautiful decision. I left knowing that Vanessa cared about my purchase and how happy I would be. I will remember this very important days as one of my best consumer experiences ever!!! Shop at Long’s high quality, amazing experience, great people!! Thank you Vanessa!!

Ca
Review №11

Kirk is a great guy to go see at Long’s in Burlington. Kirk made the ring buying process very easy and will definitely go back anytime i need jewelry.

Jo
Review №12

I went to Longs in search of an engagement ring. I was nervous and knew nothing besides my budget. Luckily, I was paired up with Kirk to start the process. He cared, was honest and did not push me outside of my comfort zone. He gave me professional advice and helped calm my nerves. I will recommend Longs Jewelers and especially Kirk to all that are in the market for the perfect engagement ring.She said yes as well and cant stop talking about how perfect the ring is!Thanks Kirk

Ar
Review №13

What a joke. I bought a $3800 designer ring from them and decided to bring it back in to sell it a year later. Platinum ring with embedded diamonds. They told me the best they can offer is $250! Robbery I tell you. Clearly have no respect for their own work and obviously ripped me off when I purchased. I highly recommend looking elsewhere for your jewelry. Preferably somewhere they don’t have a 1500% up charge. Highway robbery.

Co
Review №14

I worked with Lucas to buy my wedding ring, he was excellent. Very knowledgeable about all the products. We will be back to buy more for sure.

Ra
Review №15

Bought a vintage engagement ring $1400 and ended up not proposing and they said they’ll take it back for $500.They values the ring at $1600 when I bought it but they would only pay $500 for it. Pretty dishonest and the lack of integrity is unprecedented.UPDATE:the rep from Longs Jewelers called me after reaching out to tell me that this offer was more than fair (they offered 40% of the ring value). and they funny thing is that the sales rep told me that Im getting a great deal when I was buying the ring the stone itself worth more than that.dont buy from people like thatSECOND UPDATE:Please don’t twist my words. It’s true it’s been two years now, but I came over within the first year and the ring was still in the box since I never proposed. When I bought it you guys said take your time and anytime with in this year I should be able to return it if nothing happened.And now I’m stuck with it.And for the trade in, yes you would trade it in for another way overpriced item from your store but to give me a cash you offered $500.Also, this ring was valued with a piece of printed paper that you guys printed out as the diamond certificate for $1600 which is a scam. You said that was the diamond certificate and I trusted you which was a lie.

Ro
Review №16

Judd is amazing, He designed my wife the ring of her dreams for our 10 year anniversary, and found me a wash that is virtually impossible to get. Every time I go in the rest of the staff is so friendly always ask him to take my ring and watch to clean and check them. I recommend longs to all my friends and colleagues who are all extremely satisfied.

Ke
Review №17

I brought in my grandma’s wedding band to have it fitted to my engagement ring and they did such an incredible job!

Da
Review №18

Been working with Kirk over the past 3-4 weeks to get an engagement ring from start to finish. He was incredible to work with, very knowledgeable, and helpful throughout the process, including helping guide me in the right direction at times when unsure about various options. He was very laid back, no pressure, and overall a very relaxing and enjoyable experience to have had, especially when going through the engagement ring process for the first time (and hopefully last time!). Would come back in the future.Not that anyone cares, but the ring looks great, and I owe a lot to Kirk for his suggestions that took it to the next level!

T.
Review №19

My husband and I had a great experience at Longs Jewelers in Burlington. We spent quite a bit of time with Karen Soucy, who patiently helped us update my wedding band and engagement ring into one beautiful custom ring for our 30th anniversary. I was stubborn (sentimental!) with wanting to keep my original wedding band along with the original diamond from my engagement ring. She listened to us, and had the vision and creative insight to come up with a truly spectacular ring that far exceeded my expectations. The ring she created is stunning, and I highly recommend Karen Soucy and Longs Jewelers for any jewelry repair or updating.

Al
Review №20

Worked with Longs on a few pieces and they are always great to deal with. Knowledgeable and easy to work with. If you’re looking for the best, ask for Kirk! We’ve worked with him many times and always have a great experience.

Al
Review №21

Long’s jewelers is always so professional. They are personable and truly are looking out for the customers best interest. They are never pushy, always helpful. Every experience is fantastic, we keep coming back! Kirk Zerola took his time with my fiancé and I to help us pick out wedding bands. He even cleaned my engagement ring and swapped a watch battery while we browsed the store! We felt extremely comfortable even in the midst of the pandemic. The store was spotless and they had a sanitizing station in the front before you come in with an employee explaining the procedures. We felt very safe. Thanks Longs for the fantastic service as always!!

Ka
Review №22

Went in for wedding bands and had the most amazing experience. Joe B was there from the Peabody store for the event and took care of us. He helped us make the right choice of band and really listened to our wants and feedback selecting options that were a good fit. The service was fantastic and the no pressure approach made the entire experience. From the warm greeting to the simple check out our experience was amazing. Check out this event and all of the amazing vendors and raffles.

Ch
Review №23

Been there a couple times. Good customer service. Will return

H
Review №24

Do not try selling to them!!! They offered $150 for Tiffany & Co. earrings. Less than 24hrs, I sold them for $$300. Scumbag move by them. GO ELSEWHERE!!!

Mi
Review №25

We shopped Longs today to getting our wedding bands. They were excellent! The service was great, Lucas helped us peruse all the various rings and weigh the pros and cons. We bought our rings and we are very excited. Great service.

El
Review №26

Completely awesome experience! We went for their wedding band event so we knew there would be a lot of people and really werent sure what type of service wed get. Luckily, we were VERY pleasantly surprised!We were immediately greeted at the door and they introduced us to the layout of the evenings event and vendors and also connected us with a sales rep who would help us navigate everything. Alex was great! Super personable, knowledgeable, and down to Earth. Didnt try to push the more expensive stuff just because of the higher price tag and took time to explain some of the details and differences between what we were looking at. He took time to figure out what we wanted and helped us find the best deal. I cant say enough great things about how personable and friendly everyone we talked to was. Made you happy to be there, which is exactly the experience you want when picking out wedding bands!We got great prices on both of our wedding bands, never felt pressured, and enjoyed every moment of the experience. Longs will absolutely be our jeweler of choice now!

Ja
Review №27

Radwan assisted me in finding my watch. Couldn’t recommend a better person to work with. Anybody I know who is in the market, I send directly to Radwan knowing they are in professional hands. Great experience!

av
Review №28

My fiance and I went in on Sunday to the Burlington, MA location and dealt with Shelly, who was knowledgeable, patient, kind and went above and beyond the call of duty! She is wonderful and an asset to Longs for sure!! After visiting several different jewelry stores, Longs had a better selection than anyone! We were able to get his wedding band which is from a Swiss line that we didnt even know existed! THANK YOU SHELLY!!!!

Da
Review №29

Great service. We came in to look at wedding bands today and had just the best experience. From the moment we walked in everyone was incredibly helpful. We worked with Paul and he helped us from beginning to end and felt that we were getting honest advice not just the sales pitch. Would highly recommend!

Jo
Review №30

My fiance and I went to Longs for their annual wedding band bash and it was definitely the right decision! Bill, the salesman who helped us was extremely helpful and patient. He showed us a variety of options and helped us make a selection within our price range! For people who didnt know what they wanted, he made it easy for us to make a decision.

Ma
Review №31

We had a wonderful experience shopping for our wedding rings at Long’s! We worked with Shelly, who was very knowledgeable and offered her opinions when asked, but prioritized letting us guide the search. She never made us feel rushed or pressured. She was very responsive via email and more than happy to work with the jewelry designers to bring in different rings for us to see to make sure we ended up with exactly what we wanted. We also attended the August Wedding Band Bash - what an awesome event! There was so much inventory - it was great to get to explore all the options and try them on. There were great raffles, too. Thank you, Shelly and Long’s!!!

Je
Review №32

Longs has been THE PLACE to go when it comes to quality jewelry. Not only do they have excellent standards but they have excellent employees. I have never had any issues with Longs Jewelers and I dont think I would ever go anywhere else now.My now husband got my engagement ring customized here 2 years ago and they were over the top helpful. We also got our 3 wedding bands here this year. I get complements all the time about the beauty of my rings. I pop into Longs all the time and they give me a complementary cleaning on my diamonds. They are always so nice and eager to help. My husband also got some of his gold family heirlooms fixed up and cleaned here and they came out like brand new. This place has exceptional staff and service always willing to help and assist you to find exactly what you want. They are not pushy at all. This Longs is amazing and I would recommend it to any future couple planning to buy rings and anyone looking for excellent quality jewelry.

Ry
Review №33

Long’s is the best! Long’s employees (Radwan, Kirk, Paul, Karen and Elise) consistently go above and beyond my expectations to deliver an amazing shopping experience.During my visits over the past few years, they have each proactively assisted, listened to my needs and helped me select wedding bands and jewelry that were right for me and my family. I have never been pressured into making a decision and appreciate their consultative approach. Long’s in Burlington and Peabody will continue to be my preferred jewelry store due to these positive experiences.

Ge
Review №34

Had a very enjoyable and professional buying experience at Longs in Burlington. Radwan, in particular, was very helpful when I purchased my Breitling Transocean Day and Date. Everyone there was extremely friendly and helpful. In addition a few weeks later, unsolicited, Breitling sent a beautiful presentation leather carrying case.Gerard OConnell

Gl
Review №35

Kirk was awesome at Longs in Burlington. Was very patient and worked with us to find the perfect wedding band. Was very knowledgeable and offered his insights but wasn’t too pushy. Highly recommend working with him!

se
Review №36

Kirk was great... I ordered a custom designed engagement ring from Longs Jewelers and they did a great job with the ring. But mostly, Kirk did a great job in educating me about diamonds and rings, and walking me through the whole process step by step, listening to me and understanding what I was looking for, and staying on top of it to make sure that the ring is ready in a timely manner. My fiancé absolutely loved the ring and I was very happy with the service. We will go back to Kirk for our wedding bands, etc.

Sa
Review №37

We came for the wedding band event and loved the whole experience! Rupina was extremely helpful, courteous, and knowledgeable. She was so fun to work with! We’re so happy we made the decision to come and look forward to getting our rings!

Ch
Review №38

We came in for the Bridal Band Bash. Such a great experience. We worked with Maryanne who couldn’t have been more patient and truly knew where to steer us for both men’s and women’s bands. Would highly recommend Long’s Jewelers and the Bridal Band Bash!

Ni
Review №39

Had a great experience at Longs! We came in for the wedding band event. Karen Soucy did an awesome job helping us decide the best ring for my fiancee. The staff was patient and helpful while we filled out financing paperwork. We highly recommend Longs!

Du
Review №40

We purchased both our wedding bands and engagement ring at Longs and they have been incredibly helpful all the way through. Staff is knowledgeable and picked out great matching styles that we both liked. They also have great pricing and helped us stay within our budget, never pressuring us to go bigger. Wonderful experience

Br
Review №41

Joyce Kaplan is a reminder that excellent customer service and professionalism has not completely disappeared. Joyce took the time to walk us through the process of learning about and ultimately purchasing both our engagement ring and wedding bands. She was patient, supportive and truly went above and beyond - each time we visited the store or called to continue the conversation. We felt comfortable with Joyce as she guided us through the process, and also appreciated Judd’s support in the background. We can not recommend Joyce and the Long’s team enough, and are grateful for their sharing of expertise and care.

Kr
Review №42

Just purchased our wedding bands at the Burlington Wedding Band Bash event. We had a wonderful experience with Sue. She was patient, thoughtful, and very experienced. She made what could have been an overwhelming experience very fun. THANK YOU!

Kr
Review №43

Great experience at the wedding band weekend everyone was super helpful and kind. Didnt try to upsell us at all and were completely honest. My engagement ring is from here as well and is amazing. Great service all around!

Mo
Review №44

I visited Longs Jewelers of Burlington after friends recommended the wedding weekend event! The experience was fabulous!! Nicole helped us out the entire time and was very knowledgeable, personable and friendly!! She make the entire experience of picking out our wedding bands very enjoyable and fun!!

Ni
Review №45

Amazing experience with Long’s! Both engagement ring and wedding bands were purchased here. The staff is extremely helpful and the quality of the product is wonderful! Recommend!! Have worked with both Vanessa and Sevan and they were the best!!

Ad
Review №46

I have shopped a few items over the past couple of years at Longs Jewelers in Burlington, and have been thrilled with the experience each time. Bob Rottenberg is extremely knowledgeable, helpful and truly goes above and beyond during each interaction. His entire team deserves the same compliments. If you are in the market for jewelry of any sort, I highly recommend going to Longs and seeing Bob and his team!

Ya
Review №47

Had such a great experience here! I’m very indecisive and everyone was so patient and helpful. Ask for Sevan - she is awesome. She helped us weed through all the options and guide us to what we were looking for and she emphasizes quality over price. I never felt pressured. Can’t recommend these guys enough!

J
Review №48

It was a pleasure to work with both Kirk and Judd! The entire staff is patient, professional and knowledgeable. Kirk spent hours with us, he was terrific and helped us choose quality time pieces that we will cherish for years. We had an excellent experience at Long’s!

Li
Review №49

My fiancé bought my engagement ring here and we came back for the August Wedding Band Bash! We had the best experience ever, everyone is so amazing here! We love Kirk!!

Ke
Review №50

I came during the wedding band weekend looking for a custom band to match my grandmothers ring that I wear as my engagement ring. Karen S was SO helpful and creative and found me the perfect bands to complement my ring. Great experience, would come back in a heartbeat!

St
Review №51

My fiancé and I recently went to Longs for wedding band weekend. We arrived a few minutes before they opened and there was already a line of people waiting to get in. As soon as the doors opened, we were whisked away by Paul Weber (who we understand is usually in the Peabody location), and we could not have left happier. He was knowledgeable, helpful, engaging, funny and personable- he had us cracking up the entire time. We purchased exactly what we were looking for, and though Paul showed us our options, we never felt pressured in any way. Excellent service!

Da
Review №52

Kirk was phenomenal to work with. He made our shopping experience so enjoyable and we were able to find rings we both love. I highly recommend Kirk and the whole family at Longs!

Ev
Review №53

Long’s is great. They’ve been a huge help on many occasions and were extremely helpful this time in particular! Shout out to Shelly who was great though helping us pick a very unique and stunning piece!

Ja
Review №54

My fiance and I went to the Wedding Band weekend event; it was an awesome event but it was Karen Soucy that really made the experience perfect. My fiance had a very particular vision of something to go along with her grandmothers ring - it was not going to be an easy search. Karen didnt balk at all at the idea and jumped right in enthusiastically to help figure it out. She was ultimately able to help find the perfect modern compliment to an old, traditional ring - my fiance couldnt have been happier. When it came time for the mens ring, Karen was just as enthusiastic and helped me pick out the winner (I was pretty particular as well). We ordered three rings that day and cant wait for them to come in; thanks Karen!

Li
Review №55

Went to wedding band weekend and had a great experience. My fiance and I both bought our wedding bands. Very helpful and patient staff. Helped us pick out the perfect rings

Ta
Review №56

Paul from Longs was very helpful and professional selecting our bands during their sale. We were welcomed at the door and got personal help the entire time. It was a great experience.

Sa
Review №57

They were very helpful and professional during my search for the right engagement ring. They took every aspect into consideration, and did not just try to force the most expensive option.

Fe
Review №58

Long’s Jewelers has such a great collection and all of the staff is so knowledgeable and friendly! Kirk was fantastic and helped my fiancé and I pick wedding bands we both love. He made it enjoyable for us, listened to every detail and was able to help me design a custom ring with ease!

So
Review №59

Wedding band weekend at Long’s was amazing!! We were assigned a personal Long’s associate to guide us on our wedding band search. He was knowledgeable, trustworthy, kind, and patient. Long’s provides us with an incredible deal and I got my wedding band for much less than quoted at another jewelry store. I definitely recommend working with this special store to find a piece that will forever be treasured!

Ca
Review №60

We had an awesome time , Kirk was amazing and will talk through it and he makes it fun shopping for rings and he goes on your time not rushing you to buy the ring. They have the nicest staff thereI highly recommend going to Longs jeweler .Thanks Kirk for being so hopeful and taking time to help us.

Wi
Review №61

Always impressed with the large selection of Rolex watches. Personable and experienced sale representatives. The go-to for the Rolex.

Sa
Review №62

Wonderful experience at Long’s with Bill. He was patient, easy to work with, and considered all of our needs. Bill helped us to navigate their annual wedding band bash and my fiancé and I were able to find rings we both loved.

Mo
Review №63

My experience was excellent. Bill helped us with choosing our setting and diamond. He was so sweet and knew exactly what he was talking about. He was so informative and genuinely cared about giving us a wonderful piece. Well be coming back here for more purchases with Bill in the future :)

Ja
Review №64

I had a wonderful experience buying wedding bands with Joyce! She understood the style I was looking for and presented many options with thoughtfulness and patience. My fiancé also bought my engagement at Long’s which is why we returned. A terrific place to shop for jewelry right outside of Boston!

Br
Review №65

My fiance and I worked with Kirk to find her engagement ring and both of our wedding bands, and he is the best! He is very knowledgeable and very personable, and he made the experience very easy and enjoyable. Ask for him if you go here!

Kr
Review №66

Excellent service, and very patient and attentive. A little bit of a wait to get a rep, but everyone was super friendly and helpful. Beautiful rings with excellent quality.

Je
Review №67

Getting our wedding bands at Longs was such a special experience. Bill helped us pick out our perfect rings. The service was thoughtful and the attention to detail was magnificent! Thank you Bill and Longs for making our day even more special!

Br
Review №68

We had a wonderful experience getting our wedding bands at Long’s in Burlington! Thank you for all your expertise and great customer service. Very personable!

Mi
Review №69

Went to the Wedding Bash Weekend event with my fiancé and could not be happier! The staff (especially Rupina) was awesome and fun to work with. I’ve visited multiple locations and this is by far the best!

Be
Review №70

Our experience at Longs was excellent! We worked with Rosette at the Burlington location to pick out my engagement ring. She was extremely friendly and helpful. She took the time to walk around the store with us looking at all the different options. I highly recommend Longs and will go back there for our wedding bands.

Bo
Review №71

I almost always prefer smaller businesses. Relationships tend to be more personal and genuine. Longs Burlington has been an exception. Every transaction Ive had and every person I have dealt with, has been exceptional. Three watch purchases, two watches sent to the manufacturer for service where Longs took extra steps to look out for my interests, some jewelry purchases... All were excellent.

Al
Review №72

The minute my fiancé and I came into the store, Joyce warmly greeted us and helped us pick out the perfect wedding bands. We had no idea what we were looking for, and only having 2 weeks left until the big day, she picked out the bands we love and we will have them in one week! So accommodating!! She even offered to clean my wedding band while we were being helped. Highly recommend, she sure knows her stuff.

Am
Review №73

Ive been to two of their wedding band events, and I had so much fun looking at the huge selection! We were helped by Joe Bragdon, who made us feel special even though our budget was modest. We are both thrilled with our wedding rings, and Id absolutely recommend Longs for wedding rings, especially the wedding band weekend events.

Jo
Review №74

Had a wonderful experience at the large sale event that was held in August. Their service was wonderful showing us all of the options and helping me craft a custom wing with one of their local vendors! Would recommend

Er
Review №75

Working with the team at Longs to find the perfect piece was a pleasure. The staff is knowledgeable and helpful. Sevan in particular was just great. I’d give them 6 stars if I could.

Ry
Review №76

Return customer. Very nice and personable service. No unneeded pressure during the sale. They are really trying to make you happy.

Ja
Review №77

Amazing customer service from the second you walk in the door! I went ring shopping with my now husband and assumed the experience would be overwhelming. The staff at Longs put us at ease, worked with our budget, and helped us to pick my engagement ring. We naturally came back for Wedding Band Weekend! So happy with our choice to shop at Longs.

Ry
Review №78

Awesome staff. Rahdwan is the man if youre in the market for a mens watch. Always a great experience when I shop here.

An
Review №79

My husband and I went to the Burlington store last weekend to inquire about having his wedding band which we purchased there resized. Shelly was extremely helpful, and cleaned by wedding band and engagement ring while we were working out the resizing details. Everyone there is so accommodating and helpful. We will continue to be good customers

Ch
Review №80

Went here for wedding band weekend. Kirk was awesome and made picking out my wedding band fun and easy. Would definitely recommend.

PM
Review №81

I originally walked in years ago when I was a high school kid looking for a present for my mom under $100.00 they helped me pick out a small pendent. They were Great then and still great to this day helping pick out rings, bracelets and my favorite of all watches.The sales & service staff are extremely knowledgeable and easy to talk to! I highly recommend checking these guys and girls out!

Co
Review №82

Great experience, extremely helpful. Vanessa And Sevan were amazing and helped us pick out the best bands.

An
Review №83

We came by for the wedding band sale during the summer after being bitterly disappointed by a competitor (cough nazarian cough) and the staff were friendly and helpful. We got everything settled in less than an hour, with a decent discount to boot. I havent bought a ton of jewelry, but this was by far my best experience in that retail subsector.

Em
Review №84

I have LOVED my experience with Long’s. Every time I have interacted with members of this company they have been incredibly helpful, kind, informative, efficient, and the ultimate definition of professionalism. I would specifically recommend Sevan, she is incredible. She knows her stuff! My fiancé and I have recommended her to anyone looking for wedding rings or jewelry. We are so lucky and appreciative to have worked with her!

La
Review №85

We had recently attended the Wedding band weekend event and the entire process was so fun and stress free with help from Sue and Gina. They are both genuinely interested and willing to help with all of our questions and concerns. I look forward to working with them in the future for all of our jewelry needs!

Kr
Review №86

Kirk at the Burlington store was amazing to work with! Great selection and found my perfect ring.

Ca
Review №87

My fiance and I had researched wedding ring options, especially those friendly to LGBTQ folks, and chose to explore Longs Jewelers. We were greeted, shared a few of our expectations, and were directed to a number of vendors. We were pleased with how friendly the staff were and how knowledgeable they were of the various ring options. We end up buying our rings on our first visit. We highly recommend Longs Jewelers.

ki
Review №88

I have gotten my engagement ring from longs and now my wedding bands! I couldn’t be more happier with both my purchases. Their customer service is phenomenal. There is no other jewler around that you should choose from

Ma
Review №89

My fiance and I have visited the store twice together, and he purchased my engagement ring here. The people working here are so kind and patient. We were on a mission to find the perfect rings, and one of the employees suggested we wait and attend the expo/showcase event in order to find exactly what we wanted. No one pushed us to purchase something less than what was perfect for us; they took the time to really work with us and then encouraged us to come back another time that would benefit us. Overall, it made a process that could have been stressful and overwhelming into a fun and stress-free experience. I loved the expo, too! Just got both of our wedding bands, no rush from anyone, and even had fun doing it! :) I highly encourage people to visit Longs, and especially the expo!

Al
Review №90

Karen was great at Longs in burlington. Not pushy and great prices! Will be back for other jewelry needs!

Sa
Review №91

The knowledgeable staff at Longs truly do put their customers first. I had the pleasure of working with Nicole to replace the sterling silver chain for my 93-year-old aunts Celtic cross necklace. Nicole checked in the back room and found the perfect chain in the perfect length, not an easy task since my aunt is very particular and she wanted an EXACT replacement for her original chain that broke. Then Nicole replaced the clasp with larger fittings to make it easier for my aunt to fasten, at no extra charge. While I waited for the modifications to the chain, I observed other sales agents helping other customers with purchases large and small. I was impressed by everyones courtesy, their knowledge of the merchandise, and their skill in offering customized solutions that could help customers get exactly what they wanted at a reasonable price. It was such a pleasure, in this age of big-box stores with mostly clueless staff, to be able to work with a customer-oriented jewelry sales professional - and at a price I could afford. I will definitely shop at Longs in the future for all of my jewelry purchases. Thanks, Nicole!

Ma
Review №92

MaryAnn made this stressful process so seamless for my fiancé and I. This event was so fun and there were so many stylish options to choose from. I’m happy I have both my engagement ring and wedding band from Longs.

Je
Review №93

My now husband and I went to your weekend ring event and had the best experience ever! We found the rings of our dreams and the customer service was impeccable! The event as a whole was fabulous and I would now trust no one but Longs for all of my jewelry needs.

Br
Review №94

We came to Long’s jewelry to look at wedding bands and had a wonderful experience. Everyone we met was very friendly and Rupina was able to help us find the perfect bands.

Je
Review №95

We purchased our both weddings bands and my engagement ring at Long’s and every visit was great. The staff is very helpful and professional!

Al
Review №96

Amazing service, we just got our wedding bands here and had amazing service with Susan. She was so helpful and friendly!

Lu
Review №97

Go see David! Excellent service and was very knowledgeable! Honestly I dont buy jewelery often or ever for that matter and I felt zero pressure. Highly recommended!

Ki
Review №98

Wedding bands, 2 necklaces, engagement ring.... wont go anywhere else for fine jewelry. They dont give you the run around and their prices are the best. Ive had great experiences every time, even if I left without purchasing a thing!

To
Review №99

Every experience weve had with Longs Jewelers in Burlington has been amazing, and its all thanks to the extraordinary service from Sevan Lohnes. From the first moment we stepped foot inside the store (simply to start getting ideas for engagement rings) to nearly a year later when we were buying our wedding bands, shes been nothing but the best. Her expertise, guidance and charming personality have made buying our rings and preparing for our wedding a fun, stress-free experience—plus we love every piece of jewelry weve purchased. We are definitely recommending Sevan and Longs to everyone in need of jewelry.

Ha
Review №100

The staff were all very friendly and helpful, and we are both happy with the wedding bands we picked out.

Information
78 Photos
100 Comments
4.8 Rating
  • Address:60 South Ave, Burlington, MA 01803, United States
  • Site:http://www.longsjewelers.com/
  • Phone:+1 781-272-5400
Categories
  • Jewelry repair service
  • Jewelry appraiser
  • Jewelry buyer
  • Jeweler
  • Jewelry store
Working hours
  • Monday:11am–6pm
  • Tuesday:11am–6pm
  • Wednesday:11am–6pm
  • Thursday:11am–6pm
  • Friday:10am–5pm
  • Saturday:Closed
  • Sunday:Closed
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • LGBTQ-friendly:Yes
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