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Glass City Heating & Air Conditioning
3107 W Alexis Rd, Toledo, OH 43613, United States
Comments
Mi
Review №1

I called them last winter when our 30 year old furnace quit and they were able to come out the same day and fix it for slightly over $100. The technician suggested we get a new furnace soon, because getting parts would be hard for an old furnace. I decided to get a new furnace last week and I am very satisfied. I would highly recommend Glass City Heating and Air Conditioning.

Je
Review №2

I would definitely call them again. My boyfriend and I are new home owners and our AC suddenly went out. They were able to get us an appointment very quickly (other places were booked out 1-2 weeks) and an hour time frame rather than 3-4 hour time frames for appointments. The man who came to do our service was extremely friendly and kind. Literally all that was wrong was we hadn’t replaced the air filter since we moved in 2 years ago (whoops!) but he still did a thorough check of everything to make sure for us. He didn’t make me feel bad for not knowing about the air filter and told us a few things to make sure were doing regularly for upkeep. Great experience!

Ty
Review №3

The guys at Glass City Heating and Cooling did an amazing job. I had my furnace and AC replaced and they were able to get it done in 1 day. They were on time, and did not leave a mess. The price was the best around and the customer service was even better. I would highly recommend using them.

Ju
Review №4

Very happy with our decision to go with Glass City. Sales guy was quick and efficient (didn’t try to upsell or take 6 hours to go over everything). Installers were professional and knew what they were doing. Someone actually answered our phone calls when we called the office! Also, they were $2,000 cheaper than everyone else! Overall very satisfied. Highly recommend.

Ka
Review №5

Fast, efficient and courteous. Completed the job earlier than expected. Very attentive to my questions and needs. I would definitely use their service again and recommend to others.

St
Review №6

The owner came out the same day I called to give me an estimate for a new furnace. Very personable. Our furnace died the week of Christmas. The price of his quote was THOUSANDS less then my previous estimate! And the furnace was slightly more efficient than the previous estimate. And they were able to come out and install the next day. I’m so happy I didn’t trust the first quote I had. Very happy to have hired them. Happy with service and product.

Ja
Review №7

Couldn’t of had a better experience!! Very professional, quick and easy to work with. Thank you again. Would highly recommend

ro
Review №8

Very good price for the install of AC and furnace units. Workers were quick with the install and very professional. Will be calling Glass City for any service that I may need. Maintenance should be it for many years!

Ke
Review №9

I was referred by a coworker at the hospital who used to live by the owner. Glass City was able to not only install a better AC than Pugh HVAC they were able to do it for approximately $1500 cheaper.Small business but great service. Will do business again when I need to replace my furnace.- Maumee, OH- Ken Price

Da
Review №10

We called them out because the furnace was working intermittently. The tech made some adjustments but advised that with the condition and age of the furnace, it was likely to need replaced. The fact that they did not pressure us into anything was the best part of the experience. We did end up having them install our new furnace and i loved everyone we had contact with. The office lady was super friendly and let us know what was happening every step of the way. The techs were polite and cared that they job they did was accurate. Now my house is warm and i am so glad we had GCHAC do the install. Thank you for a wonderful experience! And no offense, but hope to not see you for a while!!!! :)

Th
Review №11

They got our boiler up and running in the coldest week of the winter. They have bailed us out a couple times on the ancient apparatus. Professional, prompt, and fair. We will be installing a new boiler with them soon. Highly recommend.

Ch
Review №12

They declined to do the work on my central air unit as I had purchased one at a great price, and they didnt like that.

Do
Review №13

I would recommend this company everything went well, efficient!

Jo
Review №14

Had to replace my furnace this winter. Very professional staff and heat works just like new. No complaints at all.

Ca
Review №15

I was told that the heat exchanger was cracked and a new furnace was recommended. I decided to get a second opinion from a licensed HVAC professional. After a thorough inspection no cracks were found in the heat exchanger. The problem was determined as a faulty switch and it was replaced. $300 vs $3500 !!

ki
Review №16

They were very professional. Came out as scheduled. Had some issues with installation due to the age of the home but they were completed as soon as they could get additional parts. I like using local when at all possible.

jo
Review №17

Never a problem. Furness, central air work great.

Le
Review №18

They were top notch! From the salesperson, to the scheduler, to the installers and even the owner stopped in to say Hi and check the work. They installed a new heating and cooling system and a water heater. Even after the installing and the installer was done he stayed to help with my AC questions and preventative maintenance. I would highly recommend them.

Mi
Review №19

I used 3 different company quotes, and Glass City out did the other two by a few thousand without knowing the other quotes. The install was done efficiently and timely. They even beat the huge rainstorm that was coming.

Do
Review №20

My furnace and central air unit went out on me. I called Glass City they came out the same week to give me an estimate. They put me in the books it was only a 2 week wait due to my schedule not theirs. They were able to replace both units on the same day. The crew was amazing at their job. Very professional and answered all my concerns. They finished in record time. The sheet metal worker, Lee, did a fantastic job. There was a total of 5 guys and they all were good. I can not say enough about their professionalism. I love my units!!! The new thermostat has me a little spoiled now, it lights up.

Ay
Review №21

Wonderful and quick Service.

An
Review №22

Came out same day. Found problem and fixed it. Offered some education and did a great job overall. Even though it was late Friday afternoon and I am sure the tech was eager to get home, he took his time and made sure I had all answers.

Ti
Review №23

Im doing this for David Masters and his experience with this company was such a pleasure and they were curtias and pleasant to have in his home

Tr
Review №24

I have to give a HUGE THANK YOU to this company we have used them for years & they have never failed or disappointed us they are always professional & honest last night we get home our furnace was out of course on one of the coldest nights we called 10mins later they showed up they found the problem thank you glass city for always having professional & honest staff we will forever use your service

Ba
Review №25

Came at 10am when we agreed on a later time because I was just waking up... Answered the door in my pajamas & the technician was only at my home for 10 mins when he found that I supposedly need my entire furnace replaced. Then he said it was $90 & left. I feel like I was taken for a ride... Never again..

Ka
Review №26

Wow!! This was such a positive experience!! We started with getting bids from various companies. Perry came to our home and simplified the whole process. He gave me 2 options, explained them and gave me a quote within 20 min.! He knows his stuff!! He’s very personable as well!! The price??? FANTASTIC!! I was relieved to be honest!! Other quotes were much higher!! Side note— they were replacing a furnace that was 60 years old!!! The crew..... worked great and hard!! Very polite, friendly and professional! The 3 of them got along and worked well as a team!! (Leroy, Brandon,Chris). We’ve had the furnace for a week now and what a difference!!! Our home is warm everywhere!! The furnace is so quiet! Such a great product!! So listen to their commercial “Take a second to get a second estimate “. Well worth your time! I HIGHLY RECOMMEND Glass City HVAC. When it’s time for an air conditioner to be added to this unit— we will most definitely call them and no one else!!!!!!!

TA
Review №27

I have been a customer for 10 years now. There are no hidden costs. They have always been on time and professional. They also keep very good records and honor their contracts and warranties. I will continue to use them.

SH
Review №28

The crew came out and worked their butts off to install our unit. they worked all day with out taking any brakes. well at least i didnt see them braking. they were very polite to each other which was so nice to know that still exists. they did an awesome job. cleaned everything up when they were done. We had 4 quotes before choosing a company. we were so happy that we choose this one. I highly recommend them. Ive already told everyone at my work what a great company this is and I will be spreading the word. In todays world people are too eager to complain and forget to praise for the great jobs. i am here to say great crew/ great job!

Ti
Review №29

Our new AC/Furnace is great quality! So grateful for their professionalism and assistance with the loan assistance program.

Ki
Review №30

The crew was on time, friendly, respectful. They worked all day in hot humid weather installing our new whole house air conditioning. They laid down blankets to keep our floors clean. They showed us the completed work & explained everything. We will definitely continue to use this company’s services.

BF
Review №31

Glass City recently installed a new furnace and air conditioner in our home. They had the best price from all of our quotes and they did impeccable work. Will definitely use again!

Jo
Review №32

They were on time and did a great job! The price was great, too.

Be
Review №33

I was very pleased with the financing, quote process, and customer service. Unfortunately, the technicians broke an item of mine and made a mess of their patchwork and where they placed the piping - amateur work. Fortunately, customer service was superb, they reimbursed me for the broken item and fixed the issues.

Am
Review №34

Super experience all the way around! We got a quote for a very reasonable price and our furnace was installed right away. It even took less time than expected. It works great and we are very pleased!

Jo
Review №35

10/10 would recommend. Had a furnace and A/C unit taken out and installed. They showed up on time and completed the job very quickly around 4 hours. The staff was very friendly and professional. I had a lot of questions about the install and other random things about maintaining the new equipment etc. and they were able to answer all of them and didn’t seem like it bothered them I was asking so many things. It has been a week now and have tested both units and they work amazing compared to my old units. Price was very reasonable especially for the service provided.

Gr
Review №36

We had a new furnace and AC unit installed. They showed up on time, did a removal and installation. They were polite and professional. We are completely satisfied with the installation process and am confident that when we need maintenance or service that they will show us the same professionalism. Thank you Glass City HVAC !

Vi
Review №37

We had several problems with our old furnace and they gave an honest evaluation and didnt try to sell us a new furnace as the first option. When we had additional failures, they gave us the best price and installed it right away. The crew was very professional and did a great job.

Ja
Review №38

Fast to come out and help me and replace my old unit! New one works great the installers where great young men and did a great job in the crazy heat we had that day. Thanks for the new unit, great price and great work!!!!

Em
Review №39

Glass City was very responsive to our concerns and did a thorough job installing a new furnace, AC and water heater. They were friendly, stayed late on a Friday to finish unexpected work, and made sure all of our questions were answered. They even threw the frisbee for our dogs during their break time! Great value, highly recommend!

Mi
Review №40

Great experience!! The team showed up as promised-finished the A/C and Furnace replacement in one day. When the job was finished they cleaned up everything. From start to completion I was very impressed - I would not hesitate to recommend Glass City for your A/C and furnace needs

Th
Review №41

Had a complete HVAC system installed with air purifier. Technicians were professional and quick. The new equipment heats and cools my home great. They also extended a one year no interest financing I had to take advantage of. I highly recommend Glass City HVAC.

Mz
Review №42

I had them put a central air unit in my house and they put in all new duct work!! Amazing work amazing company!!! I highly recommend them if you need services!! Very friendly workers and amazing staff!!!!! Ms. Woodard

Ki
Review №43

Very quick at getting a technician out to our home when our furnace stopped working on one of the coldest days of the year. The company was very dedicated to getting the furnace set up to function the way we wanted. Great job!

Br
Review №44

Had this company replace both my furnace and AC unit. They came out and were the most professional and did not attempt to push me to different units when I told them what I wanted. Their crew installed both in the same day and left the place like they were never here.

Da
Review №45

GC came in and diagnosed that our 30 year old heater was dead. Gave us a quote, an install date and time and did a great job. I would refer this company to everyone. We received some ridiculous quotes from others.Thanks GC

Al
Review №46

The whole staff was friendly and professional. They were very informative and helpful! I highly recommend them! My new furnace is amazing and the install was fast!

Ka
Review №47

We have been with Glass City for yrs. and wouldn’t think of having anyone else. They really take care of us.

Th
Review №48

Glass City did a fantastic job from our quote to full furnace and ac installation. Technicians were incredibly professional and paid attention to detail. Thats not to mention that their price was better than the other two companies that provided quotes.Would definitely recommend Glass City Heating & Cooling to anyone that asks.

Da
Review №49

Great service! Glass city installed our new furnace and A/C system, installation was great, very conscious of our newly remodeled basement, and very friendly staff. Definitely recommend!

Ja
Review №50

Had a new Furnace installed this past weekend during the pouring rain we had...The crew was very professional as well as will to answer any questions I had during the process. Afterwards they also cleaned up the areas of work both inside and outside by their truck. Very impressed and would recommend them as well!

Ma
Review №51

Glass city HVAC put a new furnace, compressor, and humidifier in one day. They brought 5 workers. glass city had an electric and gas furnace to take out of my house and also had to move the thermostat to a different wall.. They were all very friendly and cleaned up their boxes etc. and even swept the floor. I would definitely recommend them if you need and furnace or repair. Mary Jo & Norm Robinson Maumee Ohio

Ju
Review №52

Central air went down on the hottest day of the year so far. Called Glass City & they were fast, professional, courteous & willing to answer any & all questions. Highly recommend them.

Am
Review №53

Very professional and trustworthy company! Glass City HVAC put in my new heating and air system. Couldnt beat the price I received and it was installed quickly and efficiently! Great company! I highly recommend Glass City HVAC!

Ch
Review №54

Glass City did an awesome job replacing our furnace! Not only did they do it quickly, they were able to accommodate our crazy schedules. Ive recommended them to everyone I know.

Jo
Review №55

Jessica and team is the best

Ro
Review №56

Excellent Service, Workmanship, and Equipment. All done very timely and prompt and courteous support. i would highly recommend this company.

Aa
Review №57

Performed a great job, very professional and answered all my questions I had. The service was phenomenal and Doug the guy who answered the phone got us in the schedule right away, and ensured my wife and I that they would solve our problem, which gave us a comforted feeling. Definitely would use them again!

Je
Review №58

Our Furnace went out and they were very fast to come out and fix it. Their tech did a great job, he explained what went out and why and didnt doddle around. Highly recommend!

Ta
Review №59

Thank you lerry for your good job &Thanks to glass city for awesome service

Be
Review №60

My home has two HVAC systems, due to an addition. Glass City HVAC installed a complete HVAC system and Hot water tank, in 2009 and I was completely satisfied.When my other HVAC system (it was installed in 1981) needed replacing, I called Glass City. There estimate was within my budget and their young installers were very plesant, thourough and knowageable of what they were doing The job was finished in one day, totally cleaned up the area and showed me how to operate and ask if I had any questiions before they left.Amazing how a much a newer system works and I am sure my Utility bills will be lower!!

Sh
Review №61

Great service and exceptional employees, our Technician stayed till everything was complete with a great clean up, and gave us a detailed training on our new system. I even referred a friend and she is using them now for her repairs.

Mi
Review №62

Last year Glass City HVAC install a new furnace for me in my home. The employees/ job was very professional and as promised, completed in one day (it was a Friday too). This year I had to have my air conditioning system replaced. So once again I called Glass City HVAC to help me out. And just like before, the team members from Glass City were totally professional. The job again was completed in one day as promised. (and yes, this was a Friday too). I have to complement the crew, after my air conditioning was installed, my yard, basement and driveway were left like no one was ever there. As a former HVAC guy myself from years ago, I expected top notch work, and this is what Glass City HVAC brought with them to my home. I am very pleased with the work the team from Glass City did for me. Keep up the great work guys. 👍🏼

El
Review №63

Glass City did an excellent job and provided excellent service. We would recommend them to anyone needing their services. Thank you Glass City!!

Sh
Review №64

Good price and friendly service

Bi
Review №65

Glass city was terrific, they showed up when they said fixed the problem and I couldnt be happier, thank you.

Li
Review №66

They show up on time and are courteous, patient, knowledgeable, answer question no matter how many you have and make sure you understand the answers. They also thoroughly clean up after they are done working.

Ta
Review №67

They installed our awesome Mitsubishi mini split for a great price with great installers!

Sc
Review №68

The only reason Im giving them one star is because I didnt have the option to give them none. I purchased a complete new furnace and a/c in 2014. Once I turned over the $8500 check is when the customer service went from bad to worse. During the middle of our install, which was scheduled to last 3 days, I received a call from the office that they didnt be coming out the second day because they had a call from someone that had no heat. Mind you, neither did we. So they came the next day to finish, and within hours of leaving some of the ductwork that they installed started falling down! I sent a picture of it to our salesperson, Perry, who snidely wrote back why are you sending this to me?... maybe because you sold me the work?!!? Anyway, fast forward to this year, and the a/c stops working. They come out and inject a dye to see where it is leaking from, and say theyll be back in 2 weeks to check. 3 1/2 weeks later, I call them because the unit stops again. They say oh, we were going to call you today! Anyway, they come out and tell me its a bad coil, happens all the time because the unit cant handle the pressure needed!?? But, still they sell them! Icing on the cake, I was called yesterday by glass city, they set up an appointment to come out and replace the faulty coil, which is going to cost me around $500, so I make arrangements to leave work early. Im home, waiting, waiting, waiting.....no show. I call, and they didnt even put me on the schedule, didnt order the coil, etc....I rue the day I called them originally. Beware!

Ri
Review №69

Glass City has been by company of choice for many years! I have purchased a furnace and now an air conditioning unit!! They are top shelf when it comes to price and efficiency!!!

Ze
Review №70

IN JUNE 2017 MY WHOLE HOUSE AIR CONDITIONER WASNT WORKING. SO, AFTER SEEING A GLASS CITY HEATING TRUCK IN MY NEIGHBORS DRIVEWAY, I GAVE GLASS CITY A CALL. THEIR TECHNICIAN ARRIVED AND AFTER A WHILE HE DETERMINED THAT MY BLOWER MOTOR HAD A DIRECT SHORT. I LEFT HIM FOR A COUPLE OF MINUTES AND ON MY RETURN HE INFORMED ME THAT THE REAL BAD NEWS WAS THAT THE HEAT EXCHANGER IN MY UNIT WAS CRACKED. HE SAID,I PUT MY HAND UP THERE AND I COULD FEEL THE CRACK. BASED ON THIS INFORMATION, HE PROCEEDED TO ATTEMPT TO SELL ME A $3300 REPLACEMENT UNIT. I SCHEDULED A DATE 2 WEEKS OUT FOR THE UNIT TO BE REPLACED.I WAS VERY SUSPISIOUS OF HIS DIAGNOSIS AND GOT ANOTHER COMPANY TO LOOK AT MY HEATING UNIT. THIS TECHNICIAN CONFIRMED THE SHORT IN THE BLOWER MOTOR AND HAD TO DISASSEMBLED THE UNIT TO DETERMINE IF THE HEAT EXCHANGER WAS CRACKED. DISASSEMBLY WAS THE ONLY WAY TO DETERMINE IF THE HEAT EXCHANGER WAS CRACKED . AFTER ABOUT AN HOUR, HE TOLD ME THAT THERE WAS NO CRACK IN MY EXCHANGER. HE CHARGED ME A TOTAL OF $580 FOR THE SERVICE CALL AND REPLACEMENT OF THE BLOWER MOTOR.I AM CONCERNED AT THE GLASS CITY TECHNICIAN MISREPRESENTATION OF CONDITION OF MY HEATING/COOLING UNIT. I FEEL THAT HE ATTEMPTED TO TAKE ADVANTAGE OF MY IGNORANCE IN AN ATTEMPT TO SELL ME A UNNECESSARY REPLACEMENT.

Ro
Review №71

Good price, good products, good work. Work done on time and when it was suppose to be done. Neat and friendly.

Ch
Review №72

Excellent customer service from administrative staff to quoting to installation of new Central Air. Explained everything and offered recommendations / alternatives based on location I wanted unit . Will DEFINITELY use them for all of my heating and air needs in the future!

Bo
Review №73

Fast, reliable, and affordable. Recommend Glass City!!I will be calling them to install my new furnace in the future

Go
Review №74

I HAVE HAD ANEW FURNACE AND A NEW AIR COND INSTALLED BY GLASS CITY IN THE LAST2 YRS. WAS HAPPY WITH THEIR WORK RELIABLE AND GOOD SERVICE

Po
Review №75

Very quick installation we’ve used them for both furnace and ac very friendly people

Br
Review №76

Affordable and reliable!! Great company!

Br
Review №77

Glass City Heating & Air Conditioning put in my air conditioner in a timely and fashionable manner, they are awesome. 10/10 service!

Ke
Review №78

I had this company out to my home 3 times! The first 2 times they came out, they found a fairly small problem with the AC unit. The first diagnosis was the disconnect. Then the weather cooled off and I did not use the unit much; the second time I had them out they said a loose plug was to blame, and they zip-tied the plug into place. Each time they came out they charged $80. Finally, less than a week later they came out a third time, got there at least 20 minutes before the appointment and before I even got home (I had arranged to leave work early to be able to meet the technician since there have been so many issues, and obviously I was getting frustrated). The slip left in the door stated that the unit had a terminal that had rusted away and the whole unit would require replacement, estimated to cost $3200. Given that it is impossible for this connection to completel rust away in a year, let alone a couple months, I can only believe that these guys either 1) never gave the unit a thurough check or 2) decided that they could get away with leaving the issue so that they could come out for multiple service calls.After the 3rd appointment I called to talk with one of the owners, Perry, and explained the situation and that it was not right that it took 3 service calls to determine that the unit was bad. I at least expected him to give me a credit for the service calls I paid for towards a new A/C unit. His response was unfriendly at best, claiming that there was never a misdiagnosis and there was nothing he could do for me. He insisted that they didnt make the unit rust away and that it wasnt there fault. Then proceeded to hang up on me. I never placed blame on anyone for the unit going bad. I was dissatisfied that the problem wasnt detected sooner.Overall, Glass Citys management is less than professional, I would not recommend!

Al
Review №79

Very polite. One time and got furance and water heater working very quickly for a reasonably price.

Ju
Review №80

Gary the owner is very fair and honest. Thanks for follow up.

Yv
Review №81

I got the coupon out of the ValPak called for a quote. Owner came out gave me a quote that matched the coupon :) . Couple days later they were on time to put in new system. Put in on time,cleaned up and was gone. All is well!!

Jo
Review №82

$80 to replace batteries in my thermostat. I understand costs of business, but exceptions can me made. I used their service because I went to school with their son, now I will be using the services of Vintage Heating & Air.

Me
Review №83

Honest, fast, and new air seems to be working great!!

Da
Review №84

Knowledgeable on time staff

La
Review №85

Work was affordable and completed to my specifications.

Di
Review №86

I called to set up an appointment ,and I felt as if I was annoying them .

Pr
Review №87

In April, 2015, the Glass City Heating & Air Conditioning installation technicians first removed my old furnace and then installed my new furnace. I am basing this review on the flawless performance of my new furnace since that time.

ai
Review №88

Was charged $169 for what was a $50 part.

Ca
Review №89

Great business

Information
0 Photos
89 Comments
4.6 Rating
  • Address:3107 W Alexis Rd, Toledo, OH 43613, United States
  • Site:http://www.glasscityhvac.com/
  • Phone:+1 419-470-0178
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • HVAC contractor
  • Furnace repair service
  • Heating contractor
Working hours
  • Monday:8am–10pm
  • Tuesday:8am–10pm
  • Wednesday:8am–10pm
  • Thursday:8am–10pm
  • Friday:8am–10pm
  • Saturday:8am–10pm
  • Sunday:8am–10pm
Offerings
  • Repair services:Yes
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