I give 3 stars because its in the middle. I did get my storage for a realy great price with a promo online. However, the person that helped me did not go over ANYTHING with me, infact i learned about the late fee by reading reviews just now, i had to call the next day because i realized i wasnt made aware of gate hours. (Which is a very tight window for those who work in my opinion). On the plus side, it is a very clean place, no signs of unwanted insects or anything. Had i received all of the important info at the time of purchace, my only complaint would be gate hours!I Edit to add..I was told within the first 30 days you get to use one of there trucks (just pay milage) i called yesterday to get it and i was turned away because you have to get check it out before 10. So be aware of you ars checking it out DO UT BEFORE 10AM!