I really do love living at muse. The new addition to the staff, Mia, has been so helpful and kind since her first day. Keep it up, management!

Don’t live here. They’re increasing the rent almost 20% but barely keep this place functional. The amenities are broken all the time, the garage doors have been broken for months. There are tons of dog urine stains in the hallway that haven’t been cleaned since the spring. It is obscene what they are charging, you can find easily 6 other communities walking distance from here that are kept up better if you’re going to pay this much.

As an apartment locator I have many choices of apartment communities. Muse is my go to property downtown for many reasons.Larisa is absolutely one of the very best leasing agents I have crossed paths with in almost 20 years in business. If I could clone her and place her at every property I work with I would feel more genuine. That is the best word to describe Larisa, genuine. She is passionate about Muse, she listens to my customers needs and hears what they are saying! She makes them feel like she truly cares about them (and she does).And, the manager Jenny makes me feel good about bringing her renters. She is caring, kind and a great representative of the property. Everytime Im at the property a tenant or two says hello to Jenny with a smile and she smiles back and responds with their name. This speaks volumes as to the kind of manager and human she is.The value you get for Muse at this time is like known other. The units have nice square footage and clean up beautifully.The hallways are clean and well maintained and the amenities are always pristine.I very much recommend Muse and the Muse family!

I have very mixed feelings about my experiences living here, and frustrating is the word I would most often use. And while I want to go into detail about all of the reasons why, I will say that the reason I am giving this apartment 4 stars is only because of the Assistant Manager, Unique. She is a rockstar, honestly, and the only person in that office (and in almost every leasing office of any apartment I have lived at) who treats people like real people, not like a unit number. The apartment itself has its benefits and drawbacks, but honestly there are a lot of complexes in the area that are probably just as nice and probably have the same or similar drawbacks. But having someone in the office who knows your name and treats with kindness makes all the difference, especially during stressful times (like moving). Without Unique, this post and rating would be very different, and my experiences at Muse would likely have been very different too.

MUSE is a gorgeous apartment complex with great amenities. Their gym is especially impressive compared to some of the other apartments I have toured. Larisa in the leasing office gave me and my friend a great tour and did an amazing job and was super kind, helpful, and answered all of our questions. We are looking forward to living here in the near future!

Muse is a beautiful community with great amenities that are open 24 hours!!! I havent had any issues. The staff is wonderful! Jenny the manager is especially great and it defiantly shows she cares a lot about the community/residents. Maintenance is fast at responding to any issues I have had and they are all super friendly. Its been a great experience at Muse!

Just sloppy. Cheap modular living in a poorly management modern look.. pig in a prom dress. The parking garage is just unsafe.

Poorly managed COVID and don’t expect to receive your deposit back on the way out. Did a full deep cleaning service on move-out and they still try to use my whole deposit. They told me “as long as the oven is clean, you should be good - we aren’t hear to nickel and dime you.” Bahhhhhh! Sure...

I have lived her now since June, and I have to say, this has been one of the best living experiences I’ve had.To start off with, this community has every amenity that is needed and wanted. Our pool area has several active spots.My husband and I take advantage of the hot tub about 4 nights a week. It’s great to sit and soak in the warm bubbles, with the the water feature giving us soothing water fall sounds and a subtle fire pit glowing in the background, it adds for a relaxing night.The pool itself is nice and big. Great to have friends over and have drinks and BBQ. There’s a full wall of in water seating, to sit, have drinks and chat. The water feature is what really took my breath away. It’s beautiful and bold.There is also an outdoor seating area with lounges, a huge tv and table to sit and be with friends out of the sun.There are two huge BBQ grills with a lot of counter space and a big table to sit out. It’s very inviting. And there’s also 3 cabana that are first come! It’s just a great space.Our gym, well I can just say “mountainside fitness who?” Like legit. It’s huge, cleans, state of the art. Incredible cardio machines. A huge wall with active videos that pump you up. Large fans to keep it cool and it over looks the city!!!Our club house is also amaizng!! I have used it for a couple charity functions. It’s great for a friends get together, or as I said, it’s sleek, modern and professional enough to hold charity or work GEt togethers!We have a dog washing station with Blow dryers!!The floor plans are incredible!But what tops it all off is that our management staff has been so helpful. They are friendly and on top of it. You never feel like an inconvenience, and if there is something that needs to be done or fixed they’re on top of it right away that day or the next day. They are always finding new ways to involve the entire community and be together which is imperative for living in this area. With the opera, the Phoenix Art Center, downtown and the theater just a few steps away, it is extremely vital that we all be together and create this community and they do it so well.

First things first these apartments are beautiful. But secondly the office staff is top notch. Unique was so nice. She listened and answered all my questions. I believe I will love living here.

Lived in a house for many years and was a bit reluctant about living in an apartment again. However, The Muse changed my mind. The staff is amazing! Jenny and Unique are the dynamic duo in professionalism and assistance. Additionally, the maintenance staff (despite an everchanging pandemic) takes care of the repairs right away.

Why I cannot speak to living at Muse I have been a downtown resisident for many years and have toured many properties and have interacted with numerous leasing agents who have run the gambit of personalities and professionalism in that time.That being said I have toured twice at Muse both times the leasing agents have been great.I would like to give a special shout out to Jordan who I toured with today, she made the touring process highly entertaining and made a great impression.As someone who is looking for a apartment having staff that is professional and have a good sense of humor is usually a good sign and in that regard I would give Muse a 5 out of 5.

Ive lived here for two year. Jenny and the front office are great and very helpful. Ive needed very little maintenance done since I moved in. And the the maintenance I did need was completed quickly and correctly. Great spot to live just walking distance from the booming down town Phoenix area!

I’ve lived at the Muse now for 3 years and plan to renew for my fourth. The apartments are beautiful, the staff go above and beyond to ensure you’re having a great experience, and the gym and pool alone make it worth living here

I’m sorry but the 1 star reviews are wrong. And should not post. You guys know it’s still Covid-19 and people still are busy looking for apartments. I went to see the apartment at the Muse and it was wonderful. Get your deposit back Boo. That just mean I am moving in early. You 1 star people are so ungrateful. During this pandemic you need some outgoing personality. You guys just stuck on yourselves and can’t enjoy great people. So they don’t the phone. It’s a pandemic what do you expect, them to drop what their doing to cater to you on a phone. Get Real!!! The Muse is the absolute best.

EDIT August 21st 2018:One whole year later and I can tell you it has stayed amazing staying at the Muse. Seriously, LMC says they are different and I believe it 150%. We just renewed but instead of staying in the same unit, moved into a two bedroom. New stuff, Frank and the maintenance team here are absolutely incredible. They go above and beyond to make you feel at home and help you with anything you need. This isnt one of those nickle and dime you kind of complexes. They are here to make sure you love it. The property continues to be improved, cleaned and looks brand new. Once you live here, you become a regular at Press and Forno and it begins to feel like you really are at home. Seriously I cant talk enough about how awesome this place. You cant beat the price for the amenities and the location. All of the other stuff is a HUGE bonus and will keep me here for a long time.Original Post: September 2017I love living at the Muse! Jenny, Zach and David are amazing. Ive never felt so much at home and well taken care of.The amenities are seriously top notch from a private dinning room you can reserve, to a massive club house perfect for get together to a state of the art gym and dont get me started on the perfect temperature pool. You can tell they really though of all of the details.One of the best things most people dont know is the whole building is outfit with fiber infrastructure which means Cox Gigablast (and maybe Google Fiber in the future) is available here with 1gbps up and down speeds.Also modern systems like a digital system to let people in and out of the gates to a social network for residents to connect with each other. Even a digital system to store packages so you dont have to wait for the office to be open. Though even if you cant grab the package the leasing team is awesome and said let us know and well grab it for you for safety and so you dont hit for the package sitting in the locker. Seriously the leasing team is awesome and you want to say hi to them when you see them.Lastly the apartments are amazing. One of the best parts is how well insulated they are. During the summer you barely have to have the air on before it gets chilly. This should help a ton on your electric bill.If this is one of your options, dont waste your time and move here. If its not one of your options, you need to make it one!

My husband and I moved into Muse a year and a half ago from out of state and have loved it! Our one bedroom is spacious with up-to-date appliances and we have never had issues with hearing our neighbors. One thing that set apart Muse for us is the parking situation that we didn’t find at other downtown apartments. For a one bedroom, you get one assigned parking spot and can pay extra for another assigned spot. There’s plenty of visitor parking in the garage as well. We love living right above Forno, which is an amazing restaurant to meet up with neighbors and coworkers or bring your out-of-town guests. The amenities are beautiful and functional, and the property management has taken necessary precautions during Covid-19. The pool could be mistaken for one you’d find in a high class resort. Our maintenance requests have always been completed promptly. The staff has made Muse feel like a home and they want residents to have the best possible place to live. We would absolutely recommend living here!

Upscale new apartment complex. Ideal location for action arts, entertainment, dining, and area for all gMes

My husband and I moved to Muse in May this year and have enjoyed living here. We have a 1 bedroom and found it more spacious than other 1 bedroom apartments we looked at. The location is excellent - Press Coffee, a cafe, and Forno 301 are on the property, Light Rail access is out front making it easy to get around the city, and the PHX Art Museum and Heard Museum are all right there. There is so much to do and see, all within walking distance! The pool and fitness center are spacious and clean. The staff are friendly, responsive, and helpful anytime we need something - everyone from the staff in the leasing office, the maintenance team, and the Apartment Life team. It really is a great place to live! Thank you Muse!

Absolutely terrible communication during our application process. It was like pulling teeth trying to figure out the status of our application and getting any response.

Despite all of the COVID chaos, Jenny and Unique have been very helpful in my apartment search. Muse has been wonderful and the community is beautiful.

UPDATE - I did NOT sign the lease and I will not be staying here!!! I need my deposit back ASAP. Can not get anyone on the phone!!!! It’s annoying!!!!!! Such a “ luxury “ facility and terrible customer service! You’d think they be able to hire people to answer their phones! TERRIBLE! WHEN I SAY TERRIBLE!!!!

Hands down the only place I would choose to live in Phoenix. Lived there for a year and loved every day. Leasing office staff is extraordinary. Jenny does a great job looking out for her residents and the whole team works hard to give it a community feel. You can’t beat the location and having a fantastic restaurant like Forno attached to the complex is great when you don’t feel like cooking.Appliances in the apartment are all top of the line. Refrigerator even comes with a built in water dispenser and the one time I had a maintenence issue it was resolved immediately. The walls are so thick that I never heard my neighbors.Apartment gym is open 24/7 and always kept immaculately clean.Garage parking is fantastic in the 120° heat of summer and visitor parking space is PLENTIFUL. You’re able to give a code to your frequent guests so they’re able to access the garage without you having to do anything yourself.Thanks so much for providing such a great place to live. I moved after finding a job in another part of the valley but I will be back.

Nice amenities & rooms but poor residential/customer service & continuous lack of communication.

Great staff and nice apartments. I like the corona virus safety signs and policies.

I moved out over a month ago and they still havent returned my security deposit. Also not responding to emails. Will have to get it back through small claims court. Not fun!Update: 2 months now, and still no deposit.

Everything in this community is simply phenomenal. The leasing staff (namely Zach) knows my name and greets me with a cheery hello every time they see me, even after I wasnt in the lobby for a month. I mean jees...I dont even know all of their names but they all know mine! The amenities are top-notch, the community is quiet, and my room is very stylish and comfortable. I have had a pleasant conversation every time I decide to hang out by the pool after a workout and it shows that people really respect the property and staff.The Italian restaurant on the first floor is exceptional, the location is fantastic with the art museum and opera quite literally across the street, and the garage doors ZOOM up every time your car approaches. I feel like Batman its awesome.I honestly have no negative things to say and am very pleased that I decided to live here. I chose this property pretty much based on all of the positive reviews and I can absolutely see why they receive them. You get what you pay for, and, while you could find somewhere cheaper in the area, I assure you that you are getting every bit of your moneys worth right here.Seriously fantastic job guys, keep up the great work! :D

I moved into my apartment at Muse last month, and I have been very pleased. I worked mainly with Alyce, who has been extremely helpful, pleasant, and professional throughout. I have also interacted with other office and maintenance staff, and they have all provided the same high level of professionalism and willingness to help.

I moved here two weeks ago from across the country. The apartments and the building are insanely beautiful. For all the amenities you get (and the responsiveness of management) the price is amazing. And Megan, who works in the leasing office, was so thorough, kind, and patient with me when I asked a million questions and made her stay late. I might not have rented this apartment if it wasnt for Megan - thank you so much for helping me find my new home!

Ive lived at Muse for a month now and I couldnt be happier! The staff is wonderful and the amenities are top notch. My apartment is stylish and well constructed - I havent heard my neighbors once! Overall I feel incredibly safe and comfortable living here.

I have been living at the muse for over a year. The staff here is absolutely amazing. The leasing staff Jenny, Zach, Alyce, and David are the most friendly, wonderful people and they make it an absolute joy to live here! They made the move-in process extremely easy and welcoming. Every time I have an issue (hardly ever) they are so helpful and truly care about me and my family. I have two dogs and a new baby and my husband is often out of town for work. The staff is so great with helping me with whatever I need. Also, Frank and Ray, the maintenance guys are always a pleasure to see around the property. They are also extremely helpful and friendly. This really is the best apartment complex and I feel very blessed to live here!

Incredibly noisy, thin walls, unresponsive staff. Many parts of the building are in disrepair, basic features don’t function mechanically. It has fallen on hard times. The Muse solicits reviews from people after they tour the property, so many of the positive reviews you see are from people who’ve never lived here.

My husband and I just finished a whirlwind trip to Phoenix to find an apartment for our upcoming move. We saw 7 different properties in Phoenix and several in Scottsdale, and we are so excited to have selected Muse for our next move. When we changed our minds several times about the type of unit we were interested in, Megan in the leasing office gave us three separate tours, answered ALL of our many questions, discussed so many details with us, and was just the best! We were so impressed by her professionalism, warmth, and patience. Throughout our visits, it was obvious that she cares about her job and the community she represents-- she knew so many residents by name, asked us lots of questions to help us explore our choices, and overall just made the entire experience a real pleasure! With staff like Megan, we are confident that weve made a great choice. We cant wait to move in!

The reason that I am changing this post is that Megan saw our situation and helped us out pretty promptly. Great place to live in Downtown Phoenix is your thing.

I absolutely love this beautiful property. The place is always so clean and pleasant smelling .I love the modern feel and artistry in the design. The staff is friendly and always willing to help. Jenny Pond is a great manager. Great job Muse!

Probably one of the best apartments Ive stayed at. A bit on the pricey side, but the location, amenities, and staff are worth it. The only reason Im moving is because I work in Chandler and the drive has become too much. Otherwise Id love to stay longer.

My family and I had the fortunate opportunity to live at Muse for a year and we greatly enjoyed our experience! The office staff, particularly Jenny and Alyce, are very professional, friendly, and made us feel like valued residents. We loved the amenities (amazing fitness center and Zen Garden) and experienced very few issues. The maintenance staff were also very friendly and prompt in responding to our service requests. We are grateful to have been members of the Muse family and I will miss the insulated/sound muffling walls and my quick commute to work...

Best apartment in downtown Phoenix, hands down.The amenities are out of this world. Gym is huge. Pool is luxurious. Zen garden is great.You dont know the moments you take for granted, until they become memories.

Looking for an apartment to rent was quite stressful but I loved Alyce’s tour of Muse. It was so informative and personal. Thank you so much for making the process more enjoyable. I can’t wait to move in and enjoy the gym, pool and press coffee downstairs

I lived at Muse for a year and I think it is a great apartment complex. It would be a hard to find a better positioned apartment location-wise in Phoenix. Muse is within walking distance to a CVS, Safeway, and numerous varied restaurant options as well as the Phoenix Art Museum and Central Library.My interactions with the leasing office were always pleasant, from move-in to move-out. Some reviews on here speak about the Airbnb situation negatively, but it didnt affect my living experience at all. I can only speak for myself, though.I grew to dislike the open-air hallways in the apartment complex, but that is a matter of preference. I could see someone liking that feature. I had a very positive experience living at Muse and would easily recommend the complex.

The Muse Apts Team is great. Alice, Jenny, Frank & Megan are tops. They work hard to make it the best place and quickly resolve any issues or problems that occur. Thanks for making my stay a very pleasant experience.

The office staff is great here, especially Alyce. She is the best! She made living at Muse a better experience. I didn’t have many issues during my year here but whenever I did, be it a noisy neighbor or a question about a charge, she was always quick to respond. Whenever I would see her around the complex, she remembered my name and always stopped to talk and ask how things were. It wasn’t like other places where the office staff changes every month and they are only nice until you sign the lease; she really cares. And she has a cool accent!

Muse is the best property i have ever leased at. The property manager Jenny is fantastic and always available and involved in every event. The grounds are incredibly clean and kept up. Every maintenance issue was resolved same day, and the service guy even gave me his business card and personal number in case anything he fixed broke again. I also LOVE the social events Muse hosts. They catered in the most amazing brunch spread with champagne on a Saturday for residents that wanted to go to the Womens March in Phoenix - honestly thats just awesome. I always feel included, safe, and respected in this community.

Overall probably some of the best apartments and management around. Are they perfect? No. It’s easy to find faults no matter where you go. But they do try hard to earn your residency.I only lived there a little longer than a year, and well, I miss being at the Muse. You forget how spoiled you are there until you leave and go somewhere else that is barely half of what the Muse is in features, amenities, and service.The original team David, Jenny, Alyce, Zach, and Frank were really rockstars. Dana and Samson too - community events were fun, special, and enjoyable.Though, I wish the pool would have been deeper and warmer!

I just moved into my apartment and it has been a great experience, Zach has gone above and beyond to accommodate my move and I couldnt be happier! Jenny has also been very nice and helpful, keeping me current with updates. I love it! - Harlean

If you’re apartment hunting, look no further!! Would give this place 100 stars if it was possible! My husband and I lived here for 2 years and served as community builders (Apartment Life) for the residents.Sadly we had to move out of state for work, otherwise we would have never left. That being said, we knew the ins and outs of the property and things that went on, and I can honestly say that it was the absolute best living experience we could have dreamed of. First off, the staff is phenomenal at what they do. They know the residents by name, are extremely attentive to their needs, and are genuinely sweet, respectful people that care about the residents’ living experience. The maintenance is always on point. Whenever I’ve put in a request (which rarely happened) they get it done the same day and are always working on making sure the community is in tip top shape. The apartment itself is beautiful! Stainless steel appliances, hardwood-like floors, large, open living spaces, and ceiling fans in every room. We lived on the north side of the property, and it was always quiet and no direct sunlight, so it stayed cooler during the summer months.The amenities are top of the line and a big reason this place is so amazing! There’s a huge resort-style pool with towel service, the gym has absolutely everything you can think of with a giant TV wall, the clubhouse is sleek & modern with beautiful blown glass decor and overlooks the city, a zen garden with grills, fire pits, & fountain where they have yoga during the cooler months, and an awesome dog park with fun obstacles & a pet washing station for the furry residents. On top of it all, every single amenity is open 24/7! 👏🏼 They have dry-cleaning delivery service, free bike rentals for the residents, and THE BEST PIZZA & GELATO in AZ. FORNO 301, Im Perfetto, & Press Coffee are all on the first floor, just steps away! It’s also just across the street from the PAM & Heard, and only a short walk away from First Friday.As mentioned earlier, we were the community builders at Muse, hosting parties twice a month and welcoming new residents to the neighborhood, and that’s what makes this place so special. They are invested in the residents here and want to make sure this community feels like home. We absolutely loved our time living here and the friends we made. Would highly recommend this place to everyone and anyone who cares about their quality of life & want to live in a community that feels like home!

Just got approved today! Jenny was so sweet and helpful. The amenities look amazing and I cannot wait to move in!!

Muse is amazing all around, staff is amazing and the art work around the community is beautiful. The mural of the Opera singer just takes your breath away. Oh and I dont want miss mentioning Forno, one of the best Italian restaurants Ive ever been to, Very Authentic and its attached to Muse. Nice! -Michele

Amazing team, beautiful community, love inperfetto gelato. Love the clubhouse and wine dispenser. 😄

Place has unique and colorful murals, its clean and everyone was very friendly and helpful.

Stay away!

STOP! Before you consider renting at this place, you should be informed of some of the shady business practices that have recently been implemented at this complex. The owners of Muse have decided (without consulting their current residents) to rent out 12 of their apartment units to a company named Sonders who they have given permission to sublet via Airbnb for less than 100 dollars a night.What does that mean for you as a resident? It means the nice facilities you love so dear, and will be paying a high price for, are being occupied and used by short term guests in vacation mode that dont know all of the rules of the apartment or often times strictly dont care, for about the cost of a motel 6. Leaving dirty trash everywhere, being loud at late hours, marijuana smoke permeating through the entire building, etc.Do you want to see a revolving door of strangers on your front doorstep? The listings are on Airbnb. There are no background checks required to rent on airbnb. Crime is high in this area. What does that do for your sense of safety?It is a shame to see this complex seemingly have to resort to this type of behavior. It is a wonderful property, great amenities, the actual residents are very nice, awesome location, and the staff are very nice and accommodating. My rating is strictly for the lack of transparency and shady business practices that have been adopted recently.

Thx to Alice and muse team . Had a great time living at muse

I am changing my review as my past issues have been resolved by the NEW SUPER STAR MANAGER Jenny Pond. Also Huge Kudos to the rest of the leasing team, especially Alyce R., who is always there with a smile and all the knowledge of the property. I think personally she should be Asst Manager as her and Jenny work so well together.I also want to GIVE A HUGE SHOUT out to the Maintenance Team. Frank R. is the best at his job and it really shows in his attitude and perseverance. He is always so pleasant no matter what the circumstance. I went to tip him for helping me with a situation in the garage were my car wasnt starting correctly and he dropped what he was doing to help. I was panicking to get to a new job and Frank helped get my car started and when I went to tip him he walked away and said I LOVE MY JOB and helping you is part of MY JOB. What do you say to a man who is so happy to help and wont take anything in return? That is why I am writing this review. All of them are very humble, but not like Frank and his team. I do not know all the names but Ray is one on Franks Best men. KUDOS TO THE LMC/MUSE TEAM.

Awesome place to live. Great staff and extremely community orientated!

WOW! Ive seen a lot of Apts & have never been 100% impressed until now! The community is above par & not one thing was left out! EVERY DETAIL was thought of. The leasing agent Zach was FANTASTIC! He went above & beyond & his knowledge & compassion was superb. I never give 5 stars but with Zachs professionalism & the top rate property & excellent rental rates makes me wish I could give 10 stars! A must see & THE PERFECT PLACE TO RENT!

My daughter moved in on Monday for an apartment on the first floor and last night thugs jumped onto the balcony and stole the bike and other belongings. The Muse is not a safe place especially in the apartments on the first floor.

Cool new complex right in the heart of downtown’s arts district.

Units are being rented out on airbnb, an no background checks are completed on airbnb guests.

Ill be honest– what first made us (my boyfriend and I) think that Muse might be the perfect place to live was the coffee; living above Press Roasters seemed like a dream, as its our favorite local coffee shop. The second amenity the newly-built complex had going for it was its close proximity to a light rail station... My partner and I both desired a smaller carbon-footprint, and wanted to use the light rail as a way to realize this. However, I dont think either of us fully realized just how amazing it would be to live here until we finally, well, did.To start, Zach guided us through an amazing tour. He was genuine and able to tell us so much about Lennar, the company who made Muse possible, as well as the surrounding area, that afterwards we were more than sold on wanting to be apart of this community. What stood out to me most was how he used words like we, and us when speaking about the company as a whole. It gave off the impression that he wasnt just just working for a paycheck, but that he genuinely liked his job and wanted to be here. That made us want to be here, too.Leading up to our move, I was anxious about what was needed of us to make this transition as smooth as possible. But the amazing staff at Muse were so professional and kind (let me reiterate kind here), that my nerves were quickly calmed. Ive worked in the customer service industry for years, and still have never met the likes of Jennys positive and understanding attitude before! When Zach wasnt available to answer a question or offer guidance, she was (and still is!). We felt so prepared by move-in day that I still feel like we cheated the system somehow.Weve been here since the beginning of August, and since then have come across many more welcome and wonderful faces, such as Alyce and Frank. We are still in awe by the sense of community (we have our own social media page!), and events constantly being put on by our neighbors and staff. I would encourage anyone looking to live in downtown to move here. Yes, with so much development, you have your fair share of options... But I seriously doubt you will get so much out of living at one place than you get should you live here... And I didnt even mention prices or ACTUAL amenities...

I helped do electrical in theses apartments HILTYS ELectrical

Typical apartment management BS. Expect to be treated like youre renting from a slum lord. Anytime I had to interact with the office employees, i regretted my decision to move in.

Jenny was very helpful!

Lovely atmosphere

Ok was their Visiting a friend