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Ventura Vista - Self-Guided & Virtual Tours Now Available
18660 N Cave Creek Rd, Phoenix, AZ 85024, United States
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Sh
Review №1

I absolutely love living here. The staff is fast responding and understanding. The community is super excepting and accommodating. The complex is always clean and kept up.

Aa
Review №2

Whitney and Brenda are amazing. They go above and beyond to provide top notch customer service to everyone they interact with. I would highly recommend them to any of my friends, family and clients. Great work ladies, keep it up!

Ni
Review №3

We have lived in Phoenix for 15 years now and in multiple areas and communities but this place is our favorite. Its clean,quiet and safe. The apartments are large and we have always gotten things done immediately if something was wrong. Great people work and live here

Ma
Review №4

I was driving by looking for apartments and i stop by Ventura Vista Apartments,on my way home from work. When i say i got the best customer service from Brenda I did. Brenda made my mind up to wont to live there. She was warm, friendly, helpful ,and she answer all my questions.

Ro
Review №5

Whitney and Brenda are so friendly and helpful. They answered all my questions and helped me in ensuring this as my future apartment to call home. Very quiet community, good amenities, and a nice central location. Plus dog friendly!! Looking forward to my future with Ventura Vista.

An
Review №6

We love living here, the maintenance guys and the ladies in the office are always very nice.

Vi
Review №7

Very grateful to call this place home!! Brenda & Whitney has assisted my family in leasing our beautiful apartment. They went above and beyond in every aspect of the process and continues to be extremely helpful with anything that we have needed. The property is gorgeous, the grounds are well-maintained and all of the staff are wonderful. Should you choose Ventura Vista as your new home, I am confident that it will be a decision you will not regret! The community is a safe and welcoming environment.

Me
Review №8

Staff is always professional and kind. Highly recommend.-Epic

ja
Review №9

Whitney and Brenda were incredibly friendly and knowledgeable they were a joy to work with and made things very easy I would rent from them again anytime

Mi
Review №10

Amazing staff. Brenda was awesome. Answered all my questions. Really professional.

An
Review №11

Ventura Vista is 5-Star Luxury Living! Im very excited that my Husband & I found & picked this PB Bell Property a few months ago, its in a PRIME location with shops, dining, bars, hair spots for men and women and nails to name just a few. The 24 hr access to all the amenities are great, resort style pool, hot tub, and modern day BBQ grills, fitness center and business center. I feel very safe coming and going especially since I work various hours as a female my husband isnt always home. Maintenance responds quickly and gets the job done, also trustworthy, professional, and friendly. Arianna the office manager is Awesome! she has always responded in a timely manner and professionally. You cant really get better bang for your buck.

El
Review №12

Brenda was really helpful. Loved her personality and professionalism.

Ta
Review №13

Me and my husband went for a self-guided tour at this apartment complex and I must say it was an amazing experience. The complex was so clean, and Brenda and Whitney constantly were (are) in touch with me so that I can get the apartment that I like and move-in soon. We liked the well-lit apartment a lot; however, as it was in the third floor we couldn’t rent it as I have a baby and climbing up to third floor, I feel, is really hectic for me. However, we are still on the waitlist and would like to call it our next home soon!!Update (2021) - We finally moved in to VV apartments recently. The overall experience was so smooth with Brenda and Whitney.

ma
Review №14

I moved here in May of 2020 and I have never lived in an apartment where I feel so completely at home. I have amazing and friendly neighbors. The maintenance staff is friendly, professional and super efficient. I dont know much about the office staff (which is a very good thing apartment wise) except Arianna has always been professional and has handled the few requests i have made very quickly. The complex is a small, quiet crime free community. I plan on living here for years to come. Thank you PB bell.

Ad
Review №15

Our tour went great even with it being contactless, we were responded to very quickly with any questions we had. When an apartment in our time frame comes up we are hoping to rent here. Staff seems friendly and willing to help if needed.

Ka
Review №16

How cute, I came to tour today and they had a TACO TRUCK! The apartments looked clean and the staff was super helpful. Even though it was contactless, i was able to get all the information I needed and saw the apartment that i would actually be moving into... (not just a model)

Ju
Review №17

I can’t tell you enough positive things about the staff here ! From the second I walked in, Whitney and the other women who worked with her They were great to deal with and very patient ! I would come here again just to get in a convo with them again as they brought the place to life ... seriously, amazing job ladies and thank you again !

Va
Review №18

The staff was helpful. They are currently not seeing people so communication email or phone calls but communication is on point. I have millions of question, they answer them as I much as they can. Very professional customer service and informative.

La
Review №19

My lease is currently up and I am moving out and I am so sad to leave this place but I have a house now. I am definitely going to miss it here. its always so quiet and loving around here. The atmosphere and the scenery is everything. Big special thanks to Ariana for helping me get settled in when I first moved to Arizona last year. I will continue to send referrals your way. I must say these have been the best apartments that Ive ever rented from. Maintenace is always on top of everything and the entire staff treats you like family. I wont ever forget you guys. Thanks so much!

Ma
Review №20

Both Brenda and Whitney showed an extraordinary level of patience and professionalism! I couldnt possibly be happier with the level of service I have received. I highly recommend this property and hope these ladies are here for years to come!

Ke
Review №21

I am so thankful to have found Ventura Vista. When I applied, I needed a very quick turnaround and basically signed the lease sight unseen, just what was on the website. Arianna was very helpful, got me approved quickly and all was smooth sailing. I have been very happy here. The apartment was better than expected, the grounds are nice and well maintained, and the amenities are nice. I had a couple of small maintenance things that needed attention upon move in, but they were taken care of in a timey manner. Everyone I have interacted with from the complex has been very friendly and professional. All in all, I definitely recommend Ventura Vista.

Ma
Review №22

This apartment complex is well kept and quiet. I have renewed my lease and have had no issues. One of the communities I’ve lived in! Also love the new upgraded parcel. I know my packages are safe.

Ny
Review №23

Helped my sister move into this community last week. Staff was extremely helpful. Apartments were well cared for. I would like to give a big kudos to Whitney, as she went above and beyond to get her moved in asap.

Of
Review №24

Maintenance are so good here. Very professional and helpful. Lighting in the community is great. Office staff are so friendly and knowledgeable.

Al
Review №25

Been here a few months love it the view and the grounds are well kept also if we have any issue Arianna is always on top of getting the issues addressed as soon as possible..

J
Review №26

During my apartment search, I had the pleasure of meeting Arianna over the phone. Mind you, This is my first time moving out and searching. Not only was she professional but she was so personable and put me at ease since I was nervous. My apartment search hasn’t been easy, but she answered any questions I had and I can’t say anything but positive things about her! Thank you so much to Arianna at Ventura Vista!

La
Review №27

So far everything has been good, staff is nice and seem to want to help with anything I need. Grounds look well kept and seems to be a pretty quiet community.

An
Review №28

These apartment complex is control freaks. You pay all this money and they tell you how to park in your own parking spot and then threaten to tow your vehicle. This place is always under new management. I would not rent here

Ta
Review №29

They take care of their tenants and they are extremely respectful and so nice. Love this place that I call home😊 love this place so much

An
Review №30

Management does not do their jobs. Cant ever get a hold of them. They dont answer their calls or emails. The amenities are now closed off due to the pandemic. The neighbors constantly party past quiet hours. The gates are locked from the inside. It is a major fire safety hazard and the management says its for our own safety. It is the most ridiculous thing I have ever seen. If you are looking for a place to move. Do not move here!! And if you want to reply back to my comment please address the gate issue. Thank you. Pretty sure it is illegal

Ra
Review №31

Ive been a resident for 2 years now and I love it! The property management are great, they are very friendly and respond to requests in a timely manner. I love that it is a smaller property, I feel that tenants should feel comfortable knowing their needs will be taken care of. The grounds are always maintained and appealing. Parking is pretty good. Location is great. Community is gated and has property security. Apartments are pretty quiet. Great Place

Se
Review №32

Nice apartments for the price they are well kept and the grounds are clean as well as a good maintenance team I have lived here for 2 years and had no issues.

Si
Review №33

Lived here for three years now and I love it. Management is friendly and knowledgeable. Construction of building seems awesome. I dont hear neighbors through the walls or dogs barking. Community is kept clean. Problems are resolved quickly. Great place to live! Great location!

Ja
Review №34

We love our apartment ( design, layout and its very cozy) but the complex has definitely changed over the past couple years. They just removed the one recycling bin in the community and said we should find somewhere to take it. Management has changed 4 times completely since I moved here in 2015. They used to have security on the weekends but stopped that a while back. The front gate to get in has been broken for about 3 months too so you will likely see tweakers if you walk around at night. Pet rent increases yearly as well. The management on site has always been helpful to me and as far as personal interaction they are very nice people. However, I think PB Bell should address some things. Oh and the parking is horrible. Double parked trucks everywhere and landscaping trailers seem to occupy the already dwindling open spaces.

Ma
Review №35

Great staff, answered all my question with confidence

Le
Review №36

I lived here for 1 1/2 years and never had a problem......and if I did, it was handled swiftly. I would rent here again, if I ever had to. Never saw a bug in my apartment, which was awesome! My only suggestion when I lived there was to pressure wash the building floors and stairs...... it was never done but was told it was proposed in the 2018 budget.

Al
Review №37

Management is so friendly! Love living in this community!

Na
Review №38

Do not live here. Management does not do their job. My neighbors regularly have noisy parties lasting til 4 or 5 am, and complaints to management dont even get an email back.Edit: They finally addressed my complaint but only after my complaint on a public forum. Im happy the issue is resolved but wouldve been happier if they responded to my complaints 5 months ago.

Jo
Review №39

The community itself is nice, not too big, the location is great and the amenities are pretty good. Ive lived here about six months now and as Ive gotten to know the staff, I have to say that Im not impressed. The maintenance staff are really good and respond to work orders in a timely manner, the office staff, not so much. When you have an issue or a concern, they always say they will get back to you and they never ever do. Jaime, the office manager, will always say she will get back to you and you never hear back. You always have to follow-up with her or you will never get an answer. She gives the impression she cares and she does that well, but she really doesnt as her actions speak for themselves. This is the fourth time she has done this. She needs to find another job.

Ma
Review №40

I’ve been here for a week and love it. No complaints at all.

ta
Review №41

UPDATE!!! Maybe management needs to read THEIR OWN DOCUMENTS!!! Page 2...RENEW LEASE...to summarize, if you are not going to renew your lease you have to give 30 (thirty) days notice. To have Griselda and Cary call me and threaten monetary penalties for a lease term that doesnt exist?? And Ofelia email me several times telling me I have to give 60 days? FRAUD!!!!! LOW, people, despicable and low.*****And while my attorney got involved to ensure this would stop, THEIR attorneys response was the confusion was brought on by ME.Oh, I think not....keep trying...why must they STILL insist on NOT being honest??Good morning,Sorry for not sending you this email yesterday. I hear you’re not renewing with us. We do require a 60 day written notice to vacate. If you would like to call me at 11am I or Griselda can go over the notice and or I can leave the notice attached to your door so that when you get home you can fill it out and drop it off at the office. Please let me know if you have any questions.Thank you,Ofelia Britt

Jo
Review №42

Its cool. A bit expensive, but its nice.

Ma
Review №43

Ive lived here for just over 2 years now and I really like it. Its a bit on the expensive side, but so are all the other apartments in this area. Never had an issue, except for eithy neighbors throwing parties every other weekend. They suck. But the apartment complex itself is very nice.

Ro
Review №44

Ive lived here in the same first floor apartment for about 3 years now, & literally havent had any negative issues other than parking shortages for friends & visitors. But luckily Jaime, the management, & maintenance teams are always friendly & doing their jobs correctly. So I would recommend this place to anyone. A+

Ka
Review №45

Really nice apartments, the staff was super friendly and professional

Re
Review №46

Since Jason Facer & David McCauley came on board Ventura Vista is more of a Home than an Apt. Complex they really care and will do anything to help when needed promptly and also give a lending ear !!! at least for me LOL Awesome

Ta
Review №47

RUN!!! I signed a short term lease knowing I was moving across the country no later than the end of the lease. I discussed this AT LENGTH with the office staff when I moved in; also discussed it with the manager who did the initial walk-through with me; I called numerous times, I sent numerous emails and they take FOREVER to get back to you! I emailed THREE TIMES to get my pro-rated amount for my last month since I was not renewing my lease. NO response...and when they finally responded?? Oops, you have to give a 60 day notice, not a 35 day notice I said, Youve had a four-month notice! You had notice the day I moved in! Their response? Yeah, but you dont have our form with our staff signatures on it. WHAT??? Cmon people! THEN? After that, they emailed me a 30 day notice with this exact statement, I have attached the 30 day notice form. If you could please fill out and sign and send it back, this should take care of the written notice move out process for your lease dates. FINE! I did that IMMEDIATELY. Resolved right? NOPE! I had called the property manager prior due to my displeasure with my entire experience (sprayed 4xs for roaches AND set up traps...STILL have roaches) Water heater broke first week here, no hot water for four days; cleaning crew prior to move in flushed paper-towel down the toilet, clogging it for two days until someone could come out and snake it; the washing machine stained my down comforter the first use...a rust color; I brought it in to the office immediately and was given no apology or attempt to offer to reimburse...I could go ON!...When property manager then called me this evening? She is telling me I WILL be penalized because the 30 day notice that takes care of my lease dates? Doesnt cut it. My apartment? Is not listed as being available so they arent advertising it to get anyone in here...its a JOKE. I lived in Scottsdale before here and I would GLADLY pay the extra money if I were staying in the state to move back to a company that doesnt pull this oops, yeah we knew for four months, but you didnt fill out our form. Then you should have given it to me THEN. DO THE RIGHT THING and your tenants (who pay on time EVERY MONTH and are good tenants) will appreciate it and tolerate it better when you take forever to respond. Unbelievable.

Ce
Review №48

Just relocated from Texas and I am looking forward to moving here next month. Arionna has been a big help.

Bo
Review №49

How does the B2 floorplan look like. does the 2 bedroom unit have any ceiling fans with light fixtures attached to them?

Am
Review №50

Questions and maintenance issues resolved quickly.

St
Review №51

The management is absolutely horrific. They are super unresponsive and when you try to escalate a situation, they give you contact information for a person who doesnt even exist. My air conditioning unit was broken from March to September of last year and didnt get fixed until I threatened legal action. Stay away from this place!

Ev
Review №52

Dont live here! I lived there for 10 days but gave heads up due to my spouse being military and could move at anytime. Well I live in Hawaii and paid 3000.00 for 10 days! Train your damn employees correctly!

im
Review №53

Overall it is a good place to live

Dw
Review №54

Jamie is a terrible manager and the company itself are money hungry pigs. We owe money for the apartment due to personal reasons which includes a long story involving my wifes sickness. No communications and no heads up which got us evicted and now paying garnish wages to these bastards with a very late notification. Im only giving two stars because the place was nice

Ch
Review №55

I love it here so far. Ive been here for about 2 months. The management staff is friendly and on top of their tasks.

Je
Review №56

I just moved in and the girls in the office are awesome and maintenance is great and very helpful!

Ca
Review №57

OK apartments for the price. Be prepared for strangers hanging around and the police showing up looking for drug dealers. The place has gone down hill. Facing south, you get all the noise from the street traffic including loud motorcycles, sirens and traffic from the new Panda Express. The grounds are now trashy with cigarette buts and dog poop. The gardening staff will blow debris into your patio if you are on the first floor. The gym is ok but find a local gym to go to if you want working equipment that wont fall apart. They replaced the original equipment with home gym equipment which is already starting to fall apart due to overuse. There is only one pool. It is tastefully set up however, there are many large families here and its always crowded.Plus: Each apartment comes with a built in desk with a network drop so you can use LAN speeds instead of wifi speed connection. This is useful if you work from home.Do not live here. It is not safe.

An
Review №58

I go to my friends house and I love what I see it is beautiful staff is great the house is on fleak I will start living with my friend

De
Review №59

Nice apartments for the price

ei
Review №60

Great place I love the managers and they keep the place looking nice👍

Un
Review №61

The manager, Jamie Pool is a piece of work. Her staff made a couple of mistakes and she found a way to blame them on me. Needless to say, I didnt move in. With the apartments in this area being 97% full, they managers are very full of themselves...shame on them...

An
Review №62

Dont rent here. They charged my roommate and I for carpet that needed to be replaced from the beginning.

Pa
Review №63

Arianna is the best!

Information
39 Photos
63 Comments
3.9 Rating
  • Address:18660 N Cave Creek Rd, Phoenix, AZ 85024, United States
  • Site:https://www.venturavistaapts.com/
  • Phone:+1 480-389-0991
Categories
  • Apartment rental agency
  • Apartment building
  • Apartment complex
  • Real estate rental agency
Working hours
  • Monday:9am–6pm
  • Tuesday:10am–5pm
  • Wednesday:Closed
  • Thursday:9am–6pm
  • Friday:9am–6pm
  • Saturday:9am–6pm
  • Sunday:11am–6pm
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