Cancelled an eight day stay only 12 days ahead of my trip. Offered to match rate at Residence Inn Central Park, but that hotel has numerous recent reviews complaining about cancellations on no notice. So, bottom line, it seems like this franchisee is not very clear on their business plan right now and should be avoided.

Stayed for a week here. It was pleasant

Closed! Showed up for my reserved hotel room (booked within the last month) and it was boarded up

My friend and I stayed for the weekend while in town to see a Broadway play. I researched the many hotels near Times Square and chose this one based on reviews that it was quiet and that the elevators worked well and fast. We were very happy with our choice. Staff was friendly and helpful. Hotel was clean and well kept, room was a good size.We didnt have to wait long for the elevators. Location was excellent!! I wouldnt count on the hotel for breakfast; it was minimal but there are many restaurants within blocks of the hotel. The coffee was good.

This hotel is centrally located close to Bryant Park and Times Square. Perfect. I was surprised at how quiet it was, except for the vent in the bathroom which had a low hum. I didnt notice it after a while. The staff was friendly and good at keeping everything and everyone moving. We never had to wait for anything. The room was clean, the bed comfortable, nice sheets. It seemed like everyone we met complained about the elevators, as there are only 3 and they cover 33 floors in this old building with modernized decor. Overall, this is what I needed for this trip - clean and efficient. I would stay again but I might now use 30,000 points again. You could likely pay a lot less in money than in points.

Great weekend! We came NYC for my daughters 13th birthday and first Broadway show. She has a tough birthday-- in between Christmas and New Years (read: super expensive everywhere you go, esp NYC!)... but the staff went out of their way to make it special. Karen at the front desk and Jason the bellman were particularly fantastic. We had a room on the 27th floor, so we could see the Empire State Building lot up for the holidays. The room was simple but suited our needs-- 2 comfy full beds, blackout curtains, a tv, a mini fridge, storage in the closet... and again, loved the view! We could still hear street noise, but we have a white noise machine when we travel so it didnt effect our sleep. Also, we took a cab to the Met/ Central Park, walked to Bryant Park in the evening to see the Winter Village, and walked to Broadway for our show. Great weekend! Thank you!!!!!

If youre looking for a hotel that is convenient to the theater district and where the staff will make you feel like family, then this is the property you need to book! The staff is very stable (very little turnover at least at the front desk) in the years weve been staying here--usually twice a year. They really walk the walk of service and would truly do anything they could to make your stay enjoyable. But the rest of the staff is equally accommodating, helpful, and friendly. Rooms are clean and well maintained. You need a key to access the elevator for upper floors. Each room has a mini-fridge and coffeemaker and beds are extremely comfortable.

This hotel is in a great location near times square, but on a quieter street. Staff was courteous and helpful. Room was clean. We asked for a room with a view at check-in and the front desk staff member was able to accommodate us. The concierge was helpful. Lobby snacks and drinks were expensive, but thats to be expected. There was delicious fruit-infused water in the lobby, which was a welcome treat after walking around the city all day. The restaurant and bar could have had better hours (night). Only complaints were that the room window was dirty (25th floor). Again, not unexpected. The pillows were way too soft, but thats it. The new lobby was modern and clean. Short walk to subway, Bryant Park, library, bus to airport, etc. A 4 long block (avenues) walk to Grand Central Station; very doable with a rolling suitcase.

My family and I enjoyed our weekend stay! Traveling in the city with a toddler was stressful on its own, the staff was so helpful in guiding us on which trains to take and routes to go. Jason and Paul, thanks for all your help with our bags! Gave us peace of mind. Location was convenient to all things great in NYC and quiet for being so close to Time Square. Definitely recommend.

Stayed here overnight for a Valentine’s Day getaway. Room is cozy, no frills. Could use a bit of updating as the furniture is showing signs of wear. The room was a little noisy, but it was mostly humming from an adjoining building. That building also had all its lights on and the curtain in the room left a gap that reflected off the mirror and lit up the room. The lobby was nice and the customer service was excellent. The elevator was a little scary, very noisy and shaky. Overall it’s good for a night or two of you plan to mostly use the room just for sleep.

I stayed at the Courtyard Marriott Times Square over Thanksgiving 2019. The staff was extremely courteous and helpful. Received smiles every day. Although the Courtyard is not a hotel with full amenities, the cafe does have starbucks and the fitness center (although small) had newer equipment and was fine for a good workout. The hotel is extremely convenient to everything. All train lines and Times Square. Great location.All Marriott beds are comfortable. There was one day that one elevator was broken but it was fixed within a couple of hours. The only complaint are the TV options. Only basic. There should be an option for purchase of movies or a Netflix option. Otherwise a great stay.

I stayed at the Courtyard New York Manhattan/Times Square for one night during my trip to NYC around Christmas. The staff was very friendly and accommodating even with how busy they were. I had a smooth check in/check out process, my room was ready earlier than I expected and it was very clean and the bed was comfy! The hotel was in walking distance from a lot of main attractions such as Times Square and Bryant Park. I also thought the price was very affordable for the location and time of year that I was visiting. I would recommend this hotel for anyone and would stay again.

We (along with 55 family members!) stayed at the Courtyard while in NYC for our sons wedding. We couldnt have been happier with our experience. The staff from reception, to doormen, concierge, bartenders, & housekeeping were friendly, efficient, professional and extremely helpful. Our rooms were clean and comfortable, the location was perfect. The small eatery (Nosh) at lobby level was handy for quick, morning coffee and breakfasts and we enjoyed the small lounge areas within Nosh for casual meet-ups and drinks in the late afternoon/evening. The bartender went out of his way to pop up several batches of popcorn for us one evening! Walkable distance to most of the venues and attractions we visited.We were greeted by name throughout the weekend, and the staff bent over backward to accomodate our needs. Cant wait to return to the city and will definitely stay here again.

I stayed at the Marriott Courtyard in NYC, Time square area. The location was great! It was only 2 blocks away from 42nd street. The staff was very nice and the hotel was quiet and clean. The room was not very big but it was nice, we had a great view of the Empire State building. It worked for me and my family.

Hotel is in an excellent location, close to all the shows and attractions! Room was clean, bed was comfortable and nice linens. Very reasonable rate for location. Currently hotel is under renovation/construction. Lobby needs some updating, furniture looked a little worn. Front desk staff was friendly. Our view wasnt the best on the second floor, we looked out onto the air conditioners but we werent in our room except to sleep. I am particular about cleanliness and our room passed my inspection. Plenty of towels and hot water and nice linens/pillows. Rooms had refrigerator and coffee maker. Our room did not have an alarm clock??. Cute park (Bryant park) with restaurants and shops close by. Also a small store right outside the hotel to buy waters, food for breakfast, snacks etc for your room. Enter subway steps away. Great location. Would stay here again.

Pros· The bed was super comfortable, the shower was huge and the water came out strong and hot. The room was very clean and the housekeeping staff did a great job. The front desk staff was very nice as well. The elevators were pretty fast.Cons· Our room had no natural light. It was squeezed between buildings and was very dark with no view; something I would have expected from a high rise hotel in NYC. Had to go to the basement to get ice. Included breakfast would have been nice.

It was a nice stay in New York.The Hotel in general is good+ location is great+ Room size is a little small but still good for new york.+ Clean Room+ Staff is really nice.+ nice seating area in lobby.- there is no breakfast, its like a small Starbucks !- No view , since its between buildings.- was so expensive !In General its recommended for a short visit

On one hand its just another bed in a little room in NYC. But I have to give credit to the front desk staff. They were all attentive and accommodating. The breakfast was a tad better than a lot of breakfast buffets, so that was nice too. Location is good, easy walk to Times Square. Id stay again.

Pros: The bed was super comfortable, the shower was huge and the water came out strong and hot. The room was very clean and the housekeeping staff did a great job. The front desk staff was very nice as well. The elevators were pretty fast.Cons: Our room had no natural light. It was squeezed between buildings and was very dark with no view; something I would have expected from a high rise hotel in NYC. Had to go to the basement to get ice. Included breakfast would have been nice.

We had a great experience from kerbside to room and everywhere in between. The staff were very friendly and helpful. The room was great, most comfortable bed around. Only a short walk to Times Sqaure and 10 minutes to Penn Station on foot. Plenty of food options and food trucks around the area. We will stay here again for sure

This hotel is in a wonderful location near time square with easy access to public transportation. It was easy to drive to and valet parking made arrival simple. The hotel was clean and comfortable and the staff was very friendly and helpful. I will absolutely be returning in the future.

It was alright. Good location. Right near times square. The room was a bit eerie. There was a big window in my room that had latches that seemed pretty easy to open and it was on the second floor. So the window was looking out to another roof with cigarette butts on it. I did not feel safe, but stayed there 2 nights and was fine.

I stayed at the courtyard Marriott a couple years ago at Christmas time and loved it. I was able to come back to the same hotel and dealt with the employees I met 2 yrs ago. Karen and Miguel made me feel just as special as I did 2 yrs ago. Miguel and Karen at the front desk made me feel like a celebrity! My Sister and brother-in-law stayed across the hall from me, it was so comfortable, family like atmosphere and simply perfect!! Also the housekeeper crew was outstanding...I can’t wait to come back to Courtyard Marriott Times Square!

We stayed at this hotel 3 years ago. It’s very convenient to walk to Broadway shows. This visit was different. The location (street) was dirty and their was actually someone shooting up drugs near the hotel entrance. Understand this is not the hotels fault. The area that the Tomes Square Courtyard is in is definitely on the decline. The hotel rooms need a facelift. The staff was wonderful. Next time we visit New York City, we will stay on the Eastside or the financial district not because of the hotel but the surrounding area.

We stayed at this hotel 3 years ago. It’s very convenient to walk to Broadway shows. This visit was different. The location (street) was dirty and their was actually someone shooting up drugs near the hotel entrance. Understand this is not the hotels fault. The area that the Tomes Square Courtyard is in is definitely on the decline. The hotel rooms need a facelift. The staff was wonderful. Next time we visit New York City, we will stay on the Eastside or the financial district not because of the hotel but the surrounding area.

We stayed at this hotel 3 years ago. It’s very convenient to walk to Broadway shows. This visit was different. The location (street) was dirty and their was actually someone shooting up drugs near the hotel entrance. Understand this is not the hotels fault. The area that the Tomes Square Courtyard is in is definitely on the decline. The hotel rooms need a facelift. The staff was wonderful. Next time we visit New York City, we will stay on the Eastside or the financial district not because of the hotel but the surrounding area.

The staff is absolutely amazing they are very friendly and welcoming. Any questions I had were answered. The valley parking is super reasonably price and you could even keep your car there hours after check out! The room was very clean and comforting. I will definitely stay at this hotel again!

My wife and I spent the weekend in Manhattan. Overall our stay at the hotel was a pleasant one. The staff were very polite, knowledgeable and attentive to our needs. The bed was incredibly comfortable. I dont know if it was a misunderstanding on our part but our room was not cleaned/ bed made after the first night. The elevator service could definitely be improved as only two of the three were operational. The USB ports in the room were not in working order. For the price I would definitely stay here again.

We have stayed at this hotel on three pleasure trips while showing grandchildren sights in NYC. All three time we have been impressed with the staff at the front desk. They are friendly and very accommodating. They made us and in particular our grandchildren feel very welcome. Our rooms were very clean and the housecleaning staff kept it clean and kept us supplied with clean towels, lotions, soap and shampoo. The beds were comfortable and there was a variety of pillows to choose from. The location was great for the things we enjoyed doing. Our stay was fantastic.

Despite a friendly staff and decent location near to Times Square, the hotel lacked any ambiance due to ongoing construction in the main lobby area. They offer valet services for your vehicle which is nice and comparable to self parking rates in the area. The room was on the small side with a sliding door to the bathroom in place of a traditional door, this can have an affect on privacy concerns. The workout gym was really small with only some free weights treadmills and the site lacks an indoor swimming pool which was a disappointment. There is no classic restaurant or bar on site either, more of just an extension of the lobby with no real ambiance either. There are other Marriotts in the area that may offer a more lively atmosphere.

Room and bathroom was very small. The room faced 39th st (I believe) and there was a garbage truck there every morning at 5AM for a few hours continually banging. Restaurant was small with few options. The room had no ability to cool itself in the winter and it was very warm. The only way you could cool it down was to open the window and that made the garbage truck even noisier

We had a great room with 2 beds - very spacious by NYC standards. Half-size bar fridge in room. Large desk which was certainly appreciated. The staff were always very welcoming and friendly, and never failed to provide us with excellent customer service. They accommodated our request for an extra couple hours in the room before checkout so that we could relax before departing for the airport. I do wish the fitness Center had more floor area...really only one person could use weights at a time. That was literally my only complaint with the hotel.

Staff are extremely friendly & helpful. Location is perfect! Grab a healthy salad from Tender Greens or delicious coffee from next door & enjoy it in Bryant Park, right across from the hotel. Subway stop & pharmacy’s right on the corner. Time Square , you’re right there. Convenience plus! Once their renovation is complete, the hotel will be much nicer upon arrival.

Fantastic location. Easily walkable to most sites and subway close by too when needed. Very helpful staff. Rooms were clean if a bit dated especially the bathrooms. Beds weren’t the most comfortable. Fast free Wi-fi. Breakfast was distinctly average and the amount of plastic used (and not recycled) was scandalous. We stayed 5 nights and the bedsheets weren’t changed once. The number of towels offered for a family of 4 also randomly changed day to day! However overall very pleased and would recommend.

Flight got cancelled, and booked this place urgently. Picked it because it was closed to Penn Station and near Bryant park. So, many things to do and see near by. The staff was very friendly and eager to help. The room was nice, clean and spacious for NYC standard. The air, however, did not work properly, and it won’t get cold, despite me calling the staff to fix. As a result, the room was humid, and slightly warmer than it should.

Great location! Room was clean, except for some hair on the floor in the bathroom. Pretty spacious room considering that most hotels in Manhattan have very small rooms. Staff was friendly upon checking in/checking out. Lobby was nicely decorated for the holidays. We did not eat in the hotel.

Excellent Hotel, location and value. Half a block to the subway in either direction and two blocks from Times Square. Service was phenomenal! Bellhop Jason is the best! Rooms are clean and well-kept. All amenities are Top Flight, as you would expect.

Convenient to Times Square and the Garment District. Perfect location for business travelers and those who want to be close to all the activities, yet away from the crowds. The staff is the best, from the minute you walk in until your last day they are attentive.

Great hotel and great rooms as long as its middle of winter and no AC is required. Found room at 75 degrees and no way to lower it. Front desk stated no AC this time of year. Choose another hotel if you like cool rooms

We had a fantastic stay. We came to celebrate my sons 6th birthday and go to the Thanksgiving day parade and everyone made our stay special. Room was very clean. I would like to give a HUGE thank you to Fred. He was always smiling joking with the kids and making sure we had everything we needed. Thank you Fred and thank you to the staff.

If you use Mobile service do not stay here. It will not work and the wi-fi doesnt work properly on mobile devices. However the location is super close to subway and easy to hail taxis. Bed is comfortable.

Stayed here with my sister in February and we loved our time here! The staff were very friendly and helpful, the concierge lady helped us organize our taxi to the airport. The hotel was very clean and tidy, the room was cleaned daily if you wanted it to be and the hotel was in very close distance to the subway station. You were allowed to bring local food into the hotel to eat in your room which I thought was fantastic as many hotels I’ve stayed at don’t allow you to do this. Would definitely recommend and if I ever return to NYC would stay again!

Our check un was much later than in the past and our room for two had one wash cloth and one reg coffee. Housekeeping quickly remedied both issues but...water pressure was very low as well. On a good note, they did allow us a late checkout.

Hotel was in a convenient area to everything. Rooms are very clean and quiet. Staff is very helpful and accommodating. Our room had an excellent Empire State Building view which was amazing - top of building changes colors every evening. Beautiful. Have stayed their twice in two years and will definitely stay there again if we make another trip to NYC. Loved our stay!

Upon arrival we were greeted by friendly, personable and helpful staff. Thanks to Miguel check in was easy and he made me feel like we were in for a great stay. The service of the front desk staff continued on when we had a few questions during our stay. Melvin was beyond happy to help out. I’ve stayed at several Courtyards over the years for personal and business travel and by far this is the friendliest and most welcoming staff I’ve experienced. Great job! This will be my place of choice to stay when I’m NYC.

After a 6 day stay at the Courtyard New York Manhattan/Times Square, the staff once again proved why I always stay at a Marriott Property. I felt more like a good friend or family member than “just another customer.” Working in a busy property in the center of Times Square could easily make even a good employee have a tough day; Not Here. Always smiling, always greeting you, always asking if you need assistance. Thanks for making our “Simple” stay “Special.” Can’t wait to visit again soon.

Miguel and Franzy were exceptional. Both were positive and professional throughout my stay and were value added. My experience with both gentlemen was great and other guests experienced the same treatment. Both were extremely knowledgeable and showed patience with each guest throughout the check-in/out process. All Marriott properties should have associates like Miguel and Franzy (front desk) to experience great customer service.Jason assisted with travel throughout the city and was awesome making sure car service was available at the required time. Jason made sure all guest were taken care of, even when multiple guest were leaving at the same time. Jason gave a new meaning to the word multi-task (with a smile) !!! Angel was excellent in orchestrating travel to Cedar Knolls, New Jersey. Not only did Angel gather information, he took it a step further and provided a price comparison to ensure I was getting the best service and cost for the day. This type of efficiency is needed at all times (especially for business travelers). Angel was thorough and professional.These exceptional associates deserve to be recognized and compensated for their excellent service !!! The Marriott organization should be extremely proud of these GREAT MEN and I will continue doing business with Marriott based on my experience with Miguel, Franzy, Jason, and Angel !!!

Prime location (near subway, Duane Reade, quick eats all around). Pleasant customer service.2-star rating is because of the room itself. Our entire room had an odour. One could only describe this odour as old. The bedsheets and blankets smelled as if they werent dried properly--a combination of mildew and bleach. The area of the bed underneath the pillows smelled horrible as well, as if a bunch of oils from scalps had accumulated there over the years and had not been washed. I wanted to call guest services to have a room change but the people I was staying with didnt want to make a fuss, so we dealt with it.

Friendly staff. Fantastic location. Lovely options for food right outside the door from Mexican to Japanese. Spacious rooms. A spread out lobby. Well stocked amenities store. Now coming to the cribs, the shower is designed in a strange way such that you just cant avoid getting water on the floor. The second one if at all, would be the air conditioner. When set to 60 degrees, it was balmy. Overall a good experience.

This hotel is in a great location. The staff was helpful and nice. Rooms are clean and comfortable. If you are planning on having breakfast, look to find something nearby because the breakfast service is terrible. Nothing on the menu was available....i couldnt even get hot tea. The service at breakfast wasnt customer friendly or customer focused.

Would’ve given a 4star rating because my experience at this hotel was good. The front desk staff was very helpful, especially the Night desk person Paul. My complaint is with the housekeeping staff....she threw out my souvenir from the Yankees ball game! I was in NYC specifically to watch the Yankees in memory of Dan, who’s one wish was to watch his Yanks. He was killed last year, so I watched the game for him. I had bought a Yankee Pinstripe beer from the vendor and planned to keep the can as a memory of the game. I left it next to the phone never thinking that it would get tossed. I am absolutely heartbroken that my one memory from the game is GONE! So for that reason the hotel gets only a 2. The experience put a damper on my NY visit.

Excellent location, clean hotel and friendly staff. Our bathroom would benefit from being updated but it was clean and had plenty of supplies. The internet worked perfectly and the beds were very comfortable. Overall, a good value for NYC.

Location was great! But having no A/C (in the winter), the room still got hot. When we called downstairs to report room getting hot, we were told to open a window - not what I expected.

Stayed here recently and it was pretty decent. It wasnt the nicest Courtyard Ive stayed at, but overall a good experience. The staff was very friendly, courteous and polite, and definitely made you feel welcome.The hotel itself is certainly nothing upscale, in fact, perhaps a little rundown compared to most Courtyards. The entrance from the street is nice, though the lobby, seating areas, and quasi-restaurant were certainly dated and not stylish in the slightest.The rooms werent too bad. Average size and especially for New York --I was expecting smaller. The decor was just blah, though more importantly the bed and bedding was pretty decent --not quite a Renaissance, but a nice Courtyard. The rooms were clean, though the halls and room had a musty old odor --though that certainly just could be the old building.Id stay here again, though will likely look for another location on next visit. The room prices were somewhat cheap for Manhattan, but Id expect more from Marriott especially for $500 a night...

My wife and I decided to go to New York for an overnight. The courtyard Marriott is very close to Times Square so its real convenient for touristy things. The staff was super friendly. We were allowed to check in early and they were very accommodating. The room was clean. The shower was nice but they could have stocked more towels. Over all I was very satisfied and plan to stay here again when Im in New York.

They are understaffed but the little staff they have there is really friendly. They dont charge for packages which is great. Good location. I would stay again.

Overall great experience. Hotel 1/2 block from Broadway and one block from Times Square proper. Bed was comfortable and slept great. Toilet needs replacing, was for little people. Shower stall needs updating. Close to subway. Within walking distance to Grand Central Station, Empire State Building. Don’t waste money on hop-on hop-off bus.

We were delighted with our stay on Saturday, December 1 at the Courtyard New Manhattan/Times Square. I was feeling under the weather and was so happy that we were able to check in early. I was able to lay down for a bit before our dinner reservations. The location is ideal, around the corner from Bryant Park. And only a few blocks from our restaurant and theater. The room was spotless and the bed was extremely comfortable. We will be sure to return!

This is just way to o nice. The front desk people are incredible friendly. No matter who you are, you can always feels like you are the one with privilege .The gym is nice, with maximum 50 pounds weight. Not much tools for soothing, sad.The bar in the lobby is cool. The gym is located at Lower lobby. Near the Bryant park, Starbuck, subway, bank from China. Location is nice.The matrix is unbelievable good. I feel like this is the best night in my NY trip.

This hotel is located within walking distance of many theaters and great restaurants and was quite reasonably priced. The hotel itself is clean, and the rooms were very comfortable and not tiny. The bathrooms were spotless and laid out well. Parking was a bit of a hassle, in that getting your car from the valet took an hour but it was also more reasonably priced than a lot of Manhattan hotels. On the whole, a very nice hotel with a convenient location.

The Courtyard NY Manhattan/Times Square my my granddaughter’s first trip to NYC even more memorable than I could of imagined. My kids and grandkids always joke that I’m a “Marriott Girl” and now my granddaughter proudly says she is one too. Always a friendly greeting when we arrived back to the hotel or came to the lobby in the morning. They gave great suggestions on where to eat and what to see and treated her extra special when they found out it was her birthday trip. Thank you.

Hotel staff was very friendly.Even though I was a young adult they made me feel like a respected and guest.Granted a nice late check out. Location was perfect. Couple blocks from the ferry and center of everything!!

It was the first time staying near Time Square. The hotel rooms were clean and comfortable. CHECK THE ACTUAL HOTEL WEBSITE FOR AMENITIES AND PARKING FEES. I initially booked the hotel based on Google search for free parking. GOOGLES website search lists this hotel as Free parking, GOOGLES website is WRONG. There is a charge for parking your car, 52 to 64 dollars per day. It is Manhattan. The hotel is close to stores, restaurants, and local transportation. Friendly staff.

We really enjoyed our stay here. The staff was awesome, the room was vert clean, plus it was super convenient for being in NYC. Would have given it an excellent rating if there were more food options available.

The friendliness and support of the front staff is excellent. The location is fantastic. Close to MSG, Bryant Park, quality restaurants. The beds and bedding are very comfortable and the room is quiet and perfect for getting a good night of sleep.

I had 3 issues with my stay at Marriott1. Didnt get the room for which I paid for online. The display picture had a view of Empire State and instead got a room on 6th floor with an alley view. 2. Even though we didnt get a view room, the staff was downright rude to us and didnt even give an option to upgrade to higher floor at least because their systems were down. We understand that at times system can be down, but the property manager was just not listening to us and told us to find another hotel with them doing full refund. For us, it was too late to find another hotel and at a valuable price. No option was given to us even if the systems are back up3. The wifi never worked during my entire stay.

Excellent place to stay! Central to everything. Service is quick and friendly. Really made our vacation in New York memorable and fun. Really fast elevators.

Came here for a business conference at another hotel. This location is very convenient. The lobby and rooms are well-appointed and comfortable. I will stay here again if convenient for my meetings.

Hotel staff was very friendly and helpful. Very easy to get to Times Square and all other locations by Bryant Park Rockefeller Center Etc. The rooms are small but we were a family of four and it was comfortable. My only complaint is the air conditioning. It runs all night and still is not cool even though the thermostat was set at 60 when we arrived and we have been here four days and its still set at 60. It is very warm each evening when we arrived back at the hotel and stays that way all night . Has been difficult to sleep even though were from Florida and used to heat. The breakfast option is nice but after a few days of the same few options it does get a little bit repetitious. The staff at the breakfast area is not very cordial which is unlike what the courtesy I have found in the hotel. A great location again and nice staff!

The location of the hotel is in Midtown, near Times Square. It is easy to get to various attractions via short walk, and a short walk to the subways.The hotel itself is fine. I do not recommend the in-house restaurant, the Nosh, for breakfast since it was overpriced and not very good. I had better luck for breakfast buying a box of cereal, some milk and disposable bowls and spoons at the convenience store on the corner and having that for breakfast.While I was trying to sleep I found that the noise from loud people in the hallway by the elevator was annoying. My room was by the elevators, which I strongly advise that everyone else avoid by explicitly asking for a room that is NOT near the elevator.

Location of this hotel is great just off 40th & Broadway in Times Square. Easy access to everything. Wonderful staff and clean room. Would recommend!

This was my first time staying at this hotel and I was very happy with my choice. Obviously, the location is very convenient to the general Times Square area/theatre district so that was great. It is also very close to multiple metro stops. Karen at the front desk was always very gracious and professional. When we checked in, the room was not yet ready (because we arrived so early in the morning) but Karen promptly called me as soon as it was ready. The bell boys Jason and Brian were also very nice and helpful. I would recommend this hotel.

Good location, great staff! The hotel itself needs some attention. 30 to 40 minute wait for an elevator due to only 2 elevators in service and their being very small. We ended up going down the stairs from the 12th floor with our luggage and were locked out when we got to street level. They told us we took the wrong stairwell. Sorry I missed that at the hotel orientation that we didn’t get. Common areas not air conditioned. Not a bad place at all but needs some work.

Stayed 1 night. Overall good, fast checking and checkout. Spacious room. Had trouble connecting to internet but able to with help. Close by to wholefoods- able to get quality dinner and breakfast easily. This courtyard was Nearby to times square and subway.

These rooms compared to other rooms in NYC were very roomy and modern. The staff was very helpful and actually friendly. This is in a great location and within walking distance of Time Square and Broadway! And was very reasonably priced for the location! We couldnt get the a/c to work, so we just opened the window. Bedspread was a bit dirty the first night but was changed the next morning. We didnt report the problems, just made adjustments. We would gladly stay there again!

We have stayed here at least 30 times. The staff, including Karen Simmons, Jason, and others are great. We had a minor issue with the heat in our room and the building engineer, Anthony, took care of the problem right away to our satisfaction

The hotel is conveniently located near times square, BUT the air conditioning cannot keep up. The common areas were in the upper 80s to low 90s, and Id be surprised if my room every got down to 75. There are much better options.

This hotel offers everything a traveler could ask for. It is conveniently located to Times Square and the subway 7 train. The hotel itself offers food and drink service. The staff were friendly and the hotel was clean. This is our second or third stay at this hotel in the last several years and it hasn’t disappointed us. We will stay here again.

Good location for tourists, pleasant and efficient staff. Rooms are OK, but ours was dark despite being on 31’st floor and a little worn around the edges. Would stay again.

We came to check in for our reservation only to find the hotel had a flood. The hotel sent us to another hotel for the night. The hotel they were sending us to was 6 or 7 blocks away and we had 3 rolling suitcases. We had made our reservation through Expedia so the hotel would not release our booking and allow us to stay at the other hotel for our short 4 night stay. So if those 4 nights we spent two checking in and running our luggage back and forth. To top it off the hotel they sent us to had a check out time of noon and going back to the original hotel they said 3 pm check in which meant we would have to store everything with the concierge until 3. Finally after discussions with hotel staff and being hung up on once they found us a room. Not exactly what I want to be doing when I only have 4 days in New York. As a final good bye when we were leaving we called down and asked the front desk to call us a taxi and they said that it was too early in the morning. The person that does that doesn’t come in until 6 am so they told us to walk a block and head around the corner to 6th street to catch a cab. As I said we had three rolling suitcases and had just spent two days shopping!!!! Service is not their strong point. They must have enough business that they don’t need to provide service to have loyal customers. The only reason I would recommend this hotel is for location.

First off I typically dont do reviews. But we had an awesome experience so I wanted to share. We stayed for 6 nights (4/29/17 - 5/5/17) at this property for our vacation in NYC. This was our first time in NYC and the hotel experience could have made or broken our trip. Happy to say it helped make our trip a fantastic one. The room was great! We had a double bed room on the 23rd floor. The room was a little smaller than other Marriott rooms Ive stayed in, but most all hotel rooms are small in New York. The size didnt bother us at all as we were there on vacation and we spent most of our time walking around soaking up the city. Our time in the room was spent showering and sleeping. It was clean, comfortable and the beds were wonderful. Excellent location for food, Broadway shows, and of course Times Square. So much stuff to see and do in a short walk from the hotel. Also, the hotel is close to the subway and there is a Whole Foods around the corner that we used for in room breakfast food (since we like to be a little lazy in the mornings). All staff were great, helpful and very friendly, that includes front desk, bellman, concierge and house keeping. We had an excellent experience and enjoyed our stay. It helped make our overall experience in NYC a great one!! We will definitely be back.

Staff were friendly and knowledgeable. Rooms were spacious and clean, but I found that it was the cleaning staff that were really superb. I had a bad cold while I was staying at the hotel, and recognizing this fact the cleaning staff brought me extra green teas and tissues for my room! It was that extra touch that really made me feel at home. I would definitely recommend staying at this hotel.

The location of the hotel is great. The staff was really friendly. There was a restaurant that I did not try but it looked good and the lobby always had a nice bustling feel. The fitness room was not large but had everything you would want. The room was clean, but the room window looked out into another building so there is zero natural light. I wish the in-room lighting had been a little warmer to compensate for the darkness. Otherwise, this was a fine hotel.

Perfectly located, friendly, professional staff. Clean rooms with comfortable beds and pillows. Easy access to all that NYC offers.

Clean! Friendly and welcoming staff. Great location. Great value for money

Upon arriving at the hotel at 1:00 in the morning, after a full day of business meetings and travel, I was told there was no room available at this property but I could WALK to another courtyard property (20 min walk away). The staff had my old loyalty number on file, so even though I am a gold member, I had no room. I ended up staying with my friend and coworker, as she had 2 double beds. The next morning, I spoke with the front desk about what sort of accommodation they could provide to us and the man at the front desk went to speak to the manager. I could hear him speaking to the manager, yet the manager did not come out in person to apologize or ensure that proper steps were taken to rectify the issue. I was upgraded to a suite the next evening, but I am still waiting for my nights and my additional points to be added to my account (my stay was over a week ago). The front desk staff was nice, but they did not treat this as an inconvenience since I was promised a room at another property in the city. They made it seem like no big deal to go to another location at 1:00 in the morning even though my friend/coworker was remaining at that location and we were traveling together. The first double room we stayed in was fine, but paint was chipping all over and the lampshades were stained. The suite was nice, but didn’t make up for the poor customer service. Super disappointed in Marriott.

Good location, clean room, bedding above average. Bathroom small with limited amenities! WiFi ultra slow!

The location of this place is great. Right around the corner from everything without all the noise!The rooms were clean and the wifi was plenty fast. Great view. The food truck right outside has some the best coffee I have ever had. Security is very appropriate.

First time staying at a Marriott and it was very nice. The rooms were a decent size...and the bed was huge! We enjoyed our time and the proximity to Times Square was awesome~

This hotel is in a great location. We walked to Bryant Park, Rockefeller Center, Central Park, and more. The subway station was just up the block, so overall very convenient. The staff was friendly. Valet parking was easy. The only negative about our trip was the rooms weren’t ready at check in time.

This is a great hotel with a fabulous location. It is literally only blocks from everything you want to do in and around Times Square including shows and shopping. There is also a nice pharmacy right next door that has everything you could possibly need. The rooms are nice size by NYC standards and the bedding is so comfortable. We normally stay at 5 star hotels when we travel but we were with my daughters ballet company for Project Dance and we were pleasantly surprised by this hotel. I would highly recommend and would stay there again as well. The staff was very nice and friendly. The subway stations are also very close to this hotel which makes traveling around the city easy. Lots of great restaurants close by as well.

Great location and great service. I would stay here again. Its a little noisy at night but we had ear plugs. Amenities are great and shower was tall enough for my husband! Bed was comfortable and heater was turned on for us when we got here. Subway is on corner and a great central location to places to visit.

Good location. primitive wifi at best. the lobby looks like a garage sale

Rooms were very nice and extremely comfortable. Always clean and fresh linens. Staff was very nice and helpful. Greeted me every time I came back to the hotel. Convenient location to Times Square and subway lines but not directly in the midst of all the hustle and bustle.

Okay stay that was close to a lot of attractions. The rooms was okay but we did question the cleanliness of the bathrooms. Overall it was an okay stay could have been better if the young male worker wasn’t too lazy to check my reservation and allow us to check in early like the other 10 people who came in after me and my daughter.

This hotel is in a great location. The entrance is beautiful with the water flowing wall. The hotel lobby was nice and refreshingly cool. It was a very hot day when we were in the City. The hotel staff was very friendly as well. I wasnt crazy about the shower design. It was a half piece of glass and water got everywhere when you showered (but not too big of a deal). I liked that my room window opened for some fresh air. I also like that there was a mini fridge in the room. It did get noisy at night and we were on the 17th floor. This hotel was reasonably priced and I would definitely stay here again.

The Marriott Courtyard is a perfect quiet respite in the middle of Time Square. The staff is exceptional, and the rooms are clean and comfortable. Great price point for the location- which is beyond compare for visitors who want to be in the center of the city.

Very good location, central with slightly off the main beat so quiet as well. Room is clean with lots of extra touch such as extra power points for all those chargers we all seems to acquire without needing to unplug something else. Room is compact but the layout & storage are very well thought out. Firm bed and good pillows. Enter your name & room to connect to the hotel internet for free, this needs to be revalidated every couple of days, otherwise we have no issue with it. Would like to see some newspaper in the lobby, we were unable to sleep due to the time difference for a few days and it would be nice to have something local to read to pass the time.

Perfect place to stay! Great location. The rooms were very clean and nice size. We had 4 to a room and it was very comfortable. The staff was very friendly and helpful!! I highly recommend this hotel.

Had a recent opportunity to stay at the Marriott Courtyard New York Manhattan/Times Square during a business trip and I should mention that staying at a Marriott/Starwood property is my usual preference. I was very impressed with the easy checking in, the with the courteous and very helpful staff. I felt welcomed and appreciated! To my surprise, the room was very clean, somewhat modern and overall well maintained. Very good accommodations. The location is awesome - within a couple of blocks of Times Square - Highly recommended.