The rooms are okay for what you pay. Over the years I had stayed in many hotels but never experienced such a terrible policy like they have in this Marriott. I asked the front desk to store my luggage for a few hours so I wouldn’t have to carry it around the city and they said, they “don’t do that on Sundays”. How that make any sense? If you are looking to have a pleasant experience in NYC, you might be better staying in a hotel with people with common sense. One of the reasons that I chose this particular Marriott was it’s strategic location next to the transport hub, but what good can it be if they won’t even hold the luggages for you?

We stayed here during the US Open and they refused to let us leave our bags with the bellman or in the backroom they have even though we have done so in past and at every other hotel we have ever stayed in. We ended up missing our train to the US Open and having to walk to another Marriott hotel in the city and begging them to let us leave our bags there for the afternoon (which they kindly did after hearing how poorly we were treated at this hotel)The desk attendant also did not have a mask on the entire time of our stay.

Good, clean stay at a reasonable price. King suite offered plenty of room with our baby. In the upper tier of Courtyard hotels. Only faults were that the provided pack and play was broken and the Bistro was closed due to covid. Would gladly return.

A real surprise ..an excellent modern mid size hotel close to Penn Station with comfortable beds , excellent lifts with wide doors ,endless hot water and quiet . The cafe us closed currently but dozens of eateries nearby.

Worst stay. They have BED BUGS and wont own up to it. My whole family and I have bites all over AND found bugs on the bed and the manager said the inspectors didnt find anything, they didnt find a bug to inspect. Then I talked to Marriott claims department and they said they had inspected the bug and it came back negative. Their stories dont line up and Daisy Capifali from the Claims Services was very rude. Go somewhere else. This is not worth your time.

Good rooms. No noise. Clean and effective. Good location.

This hotel feels fairly new with a basic modern and contemporary decor. The gentleman at check-in was welcoming as well as other front desk staff any time we returned to the property. We saw the same housekeeper each day and she was friendly as well.Our room was on the 19th floor. Nice city view. The room size was slightly smaller than the average room, but this is the case with most NYC budget brands. Our bathroom was a comfortable size with a shower that included plenty of shelf space. The decor was soothing with two light options. The room had an adequate amount of storage, modern TV, refrigerator, and safe. The windows were floor to ceiling, which allowed a lot of light.At the time of this writing, the cafe was closed, however, guests were allowed to use the seating area which included counter space, tables, and booths. If you’re looking to exercise like me, the fitness center is small and located in the basement. They have mirrors throughout to make the room appear larger. There’s a mix of treadmills, elliptical, and one bike. You’ll also find two mats, a roller (needs to be replaced), and free weights. They have towels and water available.I have to say the WiFi was great throughout, even in the fitness center. When I return to NYC at some point, I’ll definitely stay here again.

The hotel is a bit outdated but very clean. Lobby is tiny and seating area / tables with TVs is actually in the back. For COVID there is no breakfast or restaurant. Got upgraded to a family suite (separate bedroom and seating area/sofabed) on the 20th floor (next to the top floor) where there is a skyline window in the bedroom and sitting room. It was a bit bright for the bedroom - just in case you wanted a family suite (not sure if any without the skyline window).

Lovely place with comfortable amenities. Its great that they reopened for our fourth of July weekend

Positive: firts when I Book a room the Hotel have breakfas room but when I chek in some body sent to me a tex and let me know the break fast room are closed for now i chose these this place because has a break fast room open wasent open . Negative: alot of people use out side tables they are not customers from the Hotel and are smoke all day my family dosentt like thet because whit pay for the room its not a cheep room never can back there

Rooms are dirty, common areas like hallways need to be vacuumed. They charge extra for luggage and make your carry your luggage two and a half blocks away for storage. No food or snack options, not up to Marriott hotel standards. Very limited 2 star hotel.

Great hotel, very friendly staff, super convenient location near a lot of fun places!

Positive: Location and easy access. Negative: Restaurant wasnt open, you have to order from outside.

I love this spot. I’ve stayed here quite a bit visiting from Boston. Great location and always a decent price for the room. Marriott beds are the best.

Great place very good hospitality

Why didnt you take my stuff for few hours?

Great hotel,min away from time Square

Stayed there about 5 years ago. Top notch customer service, I mean going above and beyond for the customer to feel valued. The whole stay was great. I highly recommend it. Excellent location.

I had stayed at this hotel during last Christmas holiday. The location was perfect. Lots of restaurants & mart nearby. They upgraded my room as a titanium elite member benefit, and the room was pretty big. Breakfast was also good with $10x2 welcome gift per night. Awesome.My family want to stay at this hotel whenever we visit NYC. Perfect hotel for any season.

Reservation promised (guaranteed) a king. Room had 2 queens. Front desk couldnt really be bothered to explain and offered no alternative or remediation. Gold Elite member. Dont expect an upgrade, but do expect some measure of customer service. Once settled, room was...fine, give or take. Clean enough. Small, even by Manhattan standards. Good water pressure. Somebody had used most of the body lotion already, which was a little worrying. Dont plan on ever staying here again. Too many properties, Marriott and otherwise, within a few blocks to deal with attitude from the front desk. Meh.

Check-in was fast and efficient. The staff was always professional and friendly, always greeting us with a smile each and every time we leave/enter the hotel lobby. Location was great, close to everything. The bed/pillow was super comfortable and the bathroom toiletries were spa quality. We stayed here over the July 4th weekend and it definitely made our stay very memorable. We will definitely stay here again every time were in NYC. *Note to hotel security - one of the evenings as we arrived back to the hotel, there were 3 people who I thought were trying to enter the hotel lobby but couldnt since the hotel requires a key card. They watched us the whole time and must have been trying to sneak in. I highly recommend that staff should be in the lobby/front desk at all times, in case nonguest tries to enter, as unassuming hotel guests open the door.

This hotel was awesome! My stay here was wonderful and I got the most relaxing day of my life. I am heartily impressed by how they handled the service correctly with no hassles at all. Cheers to more customers and success in the future. I would definitely recommend and refer your hotels services to everyone without any hesitation.

Everything was perfect. The staff was efficient and friendly. Our room was clean and cozy. The hotel is in a great location. I also lost some items with sentimental value when we were checking out and they were located and shipped back to me. Will definitely stay at this hotel again!

I stayed at the Courtyard New York Manhattan/Chelsea while I was in town to teach a workshop. The staff was extremely kind, friendly, and professional and made me feel very welcome. My room and bed were extremely comfortable. I am a very light sleeper, but was able to sleep through the night since my room was so quiet! In the morning, Carlos at the Starbucks counter greeted me and the other customers with a huge smile, and genuinely kind words. It made my day. I will definitely be back the next time I am in NYC, and will unhesitatingly recommend this hotel to friends and family.

Fantastic location near Penn Station and mid town. The room was much larger than expected in this part of town and great value. Modern decor and up to date styling in a light and relatively spacious room. Not luxury but a very comfortable and calming space. Friendly, efficient staff and quick check in/check out. Will definitely stay again.

This was the worst hotel stay Ive had in years, and I travel very frequently so thats saying something. I requested two adjoining *down-free* (im very allergic) king rooms roughly one month in advance of our stay, which wasnt guaranteed, however it was assured to be highly likely. Our stay began at noon where we were denied our early check in because one of the adjoining rooms was still getting ready. This was fine, our 3rd room in the hotel was available, so we left our things there. They assured us they would let us know as soon as it was ready, and that if we wanted a single room, that it was ready then. We chose to wait.After waiting until 430PM we came back to the hotel after not hearing from anyone, only for them to tell us that having the adjoined rooms would not be possible at all and never was. We were misinformed twice that day. We got a down-free king room non-adjoining.We got into the room and all pillows were duck feather. I called down to have more pillows brought up while we were at dinner. They brought MORE down. This SAME thing happened 3 MORE TIMES. I am allergic. Not picky. I have a severe reaction where I swell and it becomes hard to breathe. Getting ready and being in the room was very difficult with the, now 10, down pillows in the room. The next morning, the receptionist said she awarded us Late Checkout as a gift to us, which I had already requested anyways. They offered no points to my account, no form of repayment or apology for what had happened during our stay. I will never come back to this marriott, despite being in NY very often.

This is one of the worst hotel experiences I have had on four different continents, a dozen cities, and especially the worst Ive ever had in NYC. You are simply are not getting any value for your money here. I do not typically stay in heavily touristed areas when in NY, but we had friends from Minneapolis in town who chose this hotel, and we thought the Marriott name carried some esteem. We were wrong. Aside from the front desk clerks, housekeeping staff, and the man who looked after our luggage, the staff was the rudest I have ever encountered. This is especially true of the male staff, and one man in uniform in particular who was working on your right elevator bay. This man was riding the elevator up and down and instead of placing a sign on the front that it was under maintenance, he would wait until guests CRAMMED themselves into the space before mumbling inaudibly, could you please use another elevator? He would repeat this phrase in a monotone, bare minimum voice level until enough people heard him and left. Absolutely unacceptable. To make matters worse, the elevators were unoperational to the point that a serious overhaul of the system is needed. For the traffic that comes through this area of town, there is no way that elevator, with its broken bay and an outdated and SLOW system, will be able to accommodate for much longer. After our first two attempts at using it, we took the stairs for the remainder of our trip, quite literally exiting through an old hallway an into the garbage and recycling alley of the hotel just to avoid having to use that terrible elevator. If wed been placed any higher than the first five floors, this would have been a major inconvenience, especially when we had to bring our luggage back downstairs to check out.No dining options, no actual hotel bar (the neighboring Deweys is decent but theres no interior access point) and bare-minimum service make me believe this Marriott will not be around much longer.

I was extremely pleased with the friendly staff at the Marriott Courtyard Chelsea and in particular with Marrissa Castro. Marrissa went out of her way to be friendly and make out four day stay a pleasant experience. As an Elite rewards customer I was given an room upgrade. The upgrade was fantastic to family studio was fantastic and the view out the window was great. The concierge at the desk in the afternoon also needs to be commended. He answered my many questions about the city and was very helpful in making our trip to New York enjoyable. Whenever I return to NYC, I will definitely be staying at the Chelsea Courtyard. I would definitely say the both hotel and the staff exceeded my expectations.

We were only at this location for 2 nights during our Christmas trip to NYC, but it was situated in a great location for an easy walk to Macys, Times Square, and more. It also was close to Penn Station, which made the trip to JFK via LIRR/Subway easy and quick. Madison Square Garden is also right around the corner and there seemed to be plenty of options for food 24/7 if you needed a snack/meal, etc. It wasnt directly in the middle of it all, but close enough and the area was safe/clean even with my young children.

A surprisingly nice hotel. True, it’s in a revolting area, but the service is pleasant, the rooms nice, the beds comfortable. And really affordable. I’m very impressed! The location is perfectly safe — just kind of strange.🏆🏆🏆🏆

Can’t find anything negative to say about my stay. You’d never know you’re in the middle of NYC here. Comfort, cleanliness, safety, and quiet. What else do need for a good stay? Marriotts are always lovely.

Staff didn’t an excellent job of accommodating a surprise NYC trip for my husband. We travel regularly and not all hotels work to upgrade our room due to our platinum status but this time Adrianne at the front desk went over and above to find us an excellent room making our surprise trip even better. Even housekeeping was friendly and double checked with us to make sure our room was cleaned the way we wanted. Excellent service which to me is key.

I dont travel a lot, and this was my first time to New York. Check in was a breeze, and the room was super comfortable. The bathroom was a little small for me. We ate at the breakfast cafe every day, but never used the other restaurant as we had trouble figuring out the menu /times it was open. There was also no room service offered, but the hotel is located in a great location to go shopping and out to eat so it wasnt too much of a problem. All the staff were friendly and very understanding when we had questions.

Check in was quick. Staff were courteous and helpful. Both room and bathroom were clean. Bed was comfortable with plenty of pillows. Room could have been slightly bigger for a king room. The shower was great. Great Location, close to Penn Station, restaraunts and walking distance of shops and attractions. There was some traffic noise, but what do you expect in NYC. It wasnt too bad. A kettle in the toom would be good. Did not dine st the hotel. I would stay here again.Stayed in September 2019

I stayed here for a couple of days, way back in 2014.The rooms we were given were fantastic and service was top-notch.Plus, the location is great; just a km away from Times Square and other landmarks.The best part obviously was the gorgeous view.

Our stay at the Courtyard by Marriott Chelsea was punctuated by amazing service from the front desk staff. Getting us into our room early so that we could explore The City was amazing.The room itself was relaxing, clean and fresh. We were very happy with every aspect of our stay, and would handily recommend the property based on those facts alone. The location downtown just tops it all off. Very, Very Happy.

I stayed at the Courtyard New York Manhattan/Chelsea because I didnt want to stay in the host hotel for NYFW. I was very pleased with the courteous staff, especially the maid service. The rooms are not as spacious as I would have liked however, it was NY and that is expected. The overall accommodations were very good. Walking distance to EVERYTHING, including the Garden, Penn Station, Empire State Building, Broadway and Time Square. It is not the last trip I will make to this location. I live in Virginia and now that I have experienced the convenience of coming to NY on the train and taking in events, I will surely return! Oh, and did I mention, the gym is good as well.

I travel a lot so I didn’t expect less from the Marriott. There were some issues to begin with but the staff did their best to make things better and the manager succeeded by contacting me Directly and making sure Everything was ok. And I appreciated the fact that they did this without me having to make noise or a scene. I am not the type who likes to rant and rave, the old squeaky wheel gets the oil trick, is not my thing. The staff was able to see that the checking in was a big issue and the manager( Stuart I believe his name was) called me directly to help. Very much appreciated would continue to stay with Marriott in the future.

This hotel provided us with a great base for our first trip to NYC. We packed a ton of activities during our 4.5 stay. The staff at the hotel was extremely helpful in assisting us with directions/instructions, as needed. We quickly learned how to navigate the subway system and major stations in the area - Penn/Herald Station. We took the subway to see the Yankees beat the Red Soxs as well as to the end of the line and experienced Coney Island. The location is wonderful - always felt safe - noted there is a NYC police station right across the street. The beds were comfortable with very little street noise, so we were able to recover each evening in order to tackle the next days attractions - Statue of Liberty; The Met; Central Park; China town; Little Italy; Washington Square; Times Square; Yankees game; Coney Island; Riding the Beast in the harbor (super fun). I would also highly recommended tourists purchase the City Pass - saves time and money and grab some great pizza at NY Pizza Suprema - just a block or so from the hotel.

The hotel is in a prime walking location for a host of sights in Manhattan. My first day was spent foraying into the city, south to the Freedom Tower and north to Central Park. It was convenient to be able to rest at the hotel between excursions and the staff was very friendly. I rented a single queen room and found it to be comfortable, but fairly average. The room was not spacious, which caused the layout to suffer some. For example, when the wardrobe was open it was impossible to walk across the room (the wardrobe door opened flush to the bed). The bathroom was simple, but fully functional. I found the water pressure to be consistent and pleasing. The shower head was adjustable and I never ran out of hot water. The shampoo did make my scalp tingle/burn, so if you have sensitive skin keep that in mind. Overall, I was very pleased and would stay here again.

We stay here every year. The rooms are clean and comfortable. You can’t beat the location, and the staff is always friendly and efficient. This time was no exception. I can’t wait until our next visit next year.

Had an amazing stay! I had called the day before for an early check in which they made sure to tell me had been requested but nothing had been confirmed. We got to the hotel earlier than expected and the room was available! Everything was clean and fresh. When our key card wouldnt work the staff on the floor let us in and made sure we got working cards. All of the staff was very helpful and polite. Would definitely recommend and go back for other stays.

I stayed at the Marriott for 3 nights with a large group to visit the Peloton studio on 23rd street. Its convenient to Penn Station - I was able to roll my suitcase back and forth to the hotel with ease. The hotel was very nice, and I loved the Starbucks on premises. I was able to work from a booth, watch a personal tv, and charge my phone and eat at the same time. Deweys, the adjoining bar, was a great meeting place for our group. The service overall was great. I would stay here again.

Hotel: basic but good. Small lobby, ample breakfast/dining room area, quiet. Horrible strong smell of Jasmine scent all over the lobby, breakfast, elevator areas.Location: excellent, near Penn Station and Madison Square Garden but on a quiet street. If you take Express Service on subway, they always stop at Penn Station, and of course all the local trains stop there too.Room: large for NYC, bathroom huge (we had a handicapped accessible room). Very little storage in the bathroom for toiletries. Had trouble making/answering cell phone calls in room, even wifi calls.Service: good. Small issues promptly and efficiently dealt with.

I’ve been staying at this Courtyard by Marriott since they opened. The hotel is impeccably kept, you can tell they are committed to keeping the hotel clean & new. The staff is outstanding- will help you with anything- warm & friendly. The rooms are compact , but luxurious & comfortable- especially the beds. There are a lot of great amenities as well- a quaint Starbucks in the lobby as well as a mini fridge & sink in the room. This is an excellent hotel - the lobby has an excellent area for meeting clients or friends- as well as a place to unwind or catch up on work. Once you discover this hotel, you will stay here time & time again.

Great location, walking distance to majority of places of interest in Manhattan with nearby access to several subway lines too. Our deluxe room was spacious and well equipped, and very clean. Comfortable bed. Service was unfailingly friendly and efficient. Breakfast cafe served good coffee and sweet breakfast options but maybe a few more savoury choices would be good.Overall a fantastic base for a leisure trip, which I recommend highly.

One of the best hotel staffs anywhere - first class - amazingly friendly and accommodating. Good location of this well appointed hotel. Our small suite worked fine for our adult children with their two kids. However, our regular room was very small and had extremely poor closet and other storage space. We loved this place because of the staff; cleanliness and location of the hotel. However, Id have to say it was not wonderful value based on room size.

My family stayed here in August and had a great time. We would have liked to check in earlier but we were able to leave our bags there which was super convenient! The rooms are rather small but gorgeous and clean. The soaps are amazing and it is just a super comfortable place to stay! We had a relaxing time and a great view!!! If you book early then you will be able to get a good discount

The staff was so helpful and tremendous while we stayed for our COVID assignment. So friendly and outgoing! It was always nice to come home to!!! Thank you for taking care of us!!

Shirley and Sandy work at the front desk and are so nice and are always smiling. Every hotel needs these two! As soon as I walked in I recognized Shirley from my last visit which was months ago and after talking for a min she remembered me as well which makes you feel right at home. They both made sure I had everything I needed during my stay and even called my room after I had checked in to make sure everything was right. The room was a little bigger than the typical NYC room. The rest of the staff is friendly too and always saying hi and good morning. The gym is small but has what you need to get the job done including treadmills, bikes and weights. The hotel is clean and has a breakfast bar in it as well as a restaurant attached to it that has good food as well. The location of the hotel is close to Penn Station which is nice and of course MSG. Good food is close by including Fresh & Co which is on the corner half a block away. Citibike racks are nearby as well which can help you get around the city quicker than walking if you are on a deadline. Starbucks is also very close. Ill be staying here again very soon because of Shirley and Sandy for sure!

Had a great stay here. The place is clean, staff is friendly. Right across a police station, so you feel very safe. Walking distance to Time Square, empire state building, Macys. I just wish they had more complementary bottled water, because walking on the streets of NYC on a hot summer day, you just want to relax back at the hotel room with a cold bottled water.

This property is located in a great area of NYC. Easy to walk to many things and lots of restaurants and shops surrounding, however its tucked away quietly between 6th & 7th avenue right across the street from the police station. The staff were very welcoming. But most importantly to me, the room was very clean! There was also closet and drawer space. I would definitely stay here again!

This was a great hotel. My family has talked about a trip to NYC for years and finally took a trip over spring break. This was a great experience. The staff was wonderful. The hotel clean and conveniently located to the attractions we wanted to see. We were a couple blocks away from Time Square, which was nice to get away from and relax in the evening. This hotel is located across the street from a police stations, we felt completely safe the entire time. This hotel is also close to Penn Station, convenient for traveling to the city. The staff was great about storing our bags when we came in before check-in, and after check-out of the hotel, so we could continue to site see before our bus departed. The staff was professional, friendly and always willing to help. For our next rip to New York City, we will absolutely consider staying at this hotel.

This is my third stay at this Hotel. Each time it has been with a large group of over 100 people. They have made each stay better than the last one. I highly recommend staying at the Courtyard New York Manhattan/Chelsea Marriott Hotel. Thanks for everything!! You guys rock!!!

Excellent place to stay for a visit to midtown NY! Hotel has a small but lovely lobby. Rooms are a very good size for NYC and had a coffeemaker and coffee (alas, no tea provided in room). our 1 BR suite was roomy, with our shower in a separate room from the toilet/sink--very nice. Bed was very comfy. We had city views from the Living Room and from the bedroom. Room was clean, attractive and well-equipped. Staff was very welcoming. Great stay!

Awesome night at Courtyard. Clean, updated room with great view of the city. Only downside is that you have to pay for breakfast (not complimentary). Aside from that, minutes from Penn Station and Madison Square Garden. Would def stay here again.

Clean and fresh hotel. Friendly and polite staff. Location was perfect always felt safe! In town to wedding dress shop and really enjoyed our stay!

We had a wonderful weekend at BravoCon and the hotel made it event better. The location was perfect for shopping, dining and getting to all the BravoCon locations in Chelsea. We walked everywhere and having the hotel be in a central location made that possible. Great staff, clean room and a comfy bed. What more can you ask for?

I have stayed at this Courtyard a few times now. I love it because it is central Manhattan within walking distance of Penn Station (I use Amtrak to get to NYC from Norfolk VA). The NYC Subway is also within walking distance and the Number 1 train takes you up and down Manhattan.Restaurants galore in the area and Kroea Town is next door.The hotel is always clean and neat and the staff very friendly.

This hotel is located on a quiet street just 1/2 block from the worldwind of 7th Street/Fashion Ave. and Madison Square Garden - Penn Station. Couldnt be more perfectly situated. This was our first trip to the Big Apple and found this hotel and location to be the easiest of locations for everything. The hotel itself is quaint and extremely welcoming. The common areas are so casual and comfortable. We stayed in one of the Suites and it was spacious and more than expected. The bathroom with a full view of NYC was incredible. The beds are amazing and so was water pressure. All the staff was more than gracious and we come from southern hospitality so we werent sure what to expect. Above and beyond! You cannot go wrong with this hotel and it comes with a reasonable price tag but dont let that fool you. Its a great find... you will enjoy your stay.

Excellent customer service. The suites are affordable and good for families. The suite had a separate bedroom. Bathroom was adjacent to the sitting / living room (no need to walk through bedroom to navigate to bathroom). There was an empty mini fridge (good) and wet bar with sink and ample counter space. I will definitely stay here again with my toddler and husband on our next trip to NYC!

Booked Courtyard based on recommendations from family and also from TripAdvisor reviews. Brilliant location, 2 minutes from Penn Station. Several cafes, bars and restaurants on your door step. Room was small but adequate for our family of four. It was clean and housekeeping was excellent. No problem checking in early and we were able to leave our luggage at the hotel on the day of checking out. I was surprised how quiet our room was on the 6th floor. Would definitely stay again at his hotel but maybe ask for a family room if going with 2 teenage boys!!

A good choice for spending time in NY during the busy holiday season. Excellent stuff, extremely clean (daily service), convenient location (we walked everywhere), comfy bed, good internet service. Will definitely recommend and visit again!

The place was excellent. Close to the Garden and the subway for easy access to anywhere in the city. The staff was professional and friendly. Anticipated my needs before I asked and were ready to serve. The room was updated and the bathroom was immaculate. The internet was easy to access and responsive.

If you are doing business in midtown, or traveling to an event at Madison Square Garden this is a convenient and comfortable hotel with an accommodation, welcoming staff. The food and beverage service meets the needs of both traveler and vacationer. The rooms are a bit small, but good for a single/couple. Expect a mix of travelers, especially tourists. And be prepared for hustle and bustle. The area is NYC energetic with Penn Station close by. A good choice for any reason. And if you are using Bonvoy points its a reasonable amount for the cost of any room in the Marriott family.

We were pleasantly surprised with the hotel, staff and property. Close to mass transit, NYC attractions and restaurants. If the price is right the next time we venture to NYC I will consider this location.

Nice hotel very close to the Pennsylvania station and Madison Square Garden. There is a cafe where you can have breakfast and there is a pub next to it that you can access directly from the front desk. The rooms are quite basic, even the suites unfortunately. The personnel is very friendly and tries to help out as much as possible. They have been also quite response in both the chat and the in-app request services. Given the good pricing, this is in my opinion a good choice for Manhattan

Great location close to Penn Station. Quick walk.Rooms are pretty standard size for NYC. Bathrooms looked clean and updated. TV. Free basic Wifi. Cafe/lounge attached to lobby.

Worst check in process. Worst staff attitude. They were not able to handle large volume of guests at all. Don’t stay here. Total waste of my points. I booked this for my boyfriend’s birthday. Very disappointed as a gold member. No appreciation what so ever. Couldn’t even complete a basic check in process smoothly.

My 3 girlfriends and I spent 4 nights at the Courtyard Chelsea celebrating my 50th birthday. We reserved a family suite (2020) and loved it! The location was great! So close to great shopping, restaurants and public transportation. From our room, we had a nice view of the Freedom Tower in the distance. The room was cool, comfortable and spacious! The beds were wonderful! The seating area in the family room left a little to be desired. A nice sofa/love seat would be more accommodating for 4 adults. The elevators were super fast. We never had to wait for one. The staff was great! Super friendly, knowledgeable, and kind. We ate in the bar/restaurant next door and had good food. We sat outside at the tables in front of the hotel on several occasions and enjoyed watching the crowds of people. Ill definitely consider staying here again when I come back to NYC.

This was my second stay at the Courtyard Manhattan/Chelsea as a member of the Macys Singing Christmas Tree and my experience here certainly was eased by the staff and the location of this hotel. On this trip I rented a bicycle and pedaled through Central Park. As a cyclist this was on my bucket list. The location is marvelous.

This hotel is one of the few near Amtrak Penn Station to offer rooms with wheelchair roll in shower with grab bars. A shower bench is available on request at reception. This combination made our stay more enjoyable by relieving worries about comfort using the bathroom.The reception and lobby staff were extremely helpful and effective at meeting our requests quickly.This hotel was the best choice for mobility challenged travelers.

We have stayed at this hotel in the past and would definitely stay here again. It meets the expectations you would expect from a Marriott property. The staff was friendly and accommodating. The room was clean. The price was very reasonable for NYC. I was very impressed with the fact that upon check out you can leave your bags there and go back and pick them up later in the day. That is very helpful not to have to carry your bags around the city.

Not a bad stay here. Be prepared to valet if youre driving in. Parking in front is super limited so prepare for the hectic situation ahead. Retrieving the car takes about 30 minutes so prepare for that as well. The staff were friendly the rooms were what youd expect. See picture. If new to NYC know that the rooms will likely be smaller than youre used to in other cities. The bistro in the lobby had good options and was quick. There is a NYC police station across so there may be a bit more noise but this is NYC, there is always noise going on. No avoiding that.

This was our second stay at this particular hotel. We were moving my son into college at The Fashion Institute of Technology, and this hotel was very close to the campus. The staff here were super attentive and nice. I asked for extra towels on multiple occasions, and they were brought up very quickly. I was upgraded to a suite, and the room was very clean and spacious, especially for NYC. I will definitely be staying here again when we come and visit our son.

My stay at Courtyard New York Manhattan/Chelsea is always a nice experience. I travel to NY 5 times per year on business and have found this hotel easy to access and get transportation to meetings, comfortable room with the amenities needed for me to work onsite in between meetings. I enjoy the Dewey conveniently adjoined to the hotel for after hour meal and cocktails. I recommend this hotel for reasonable pricing with all the amenities to enjoy your visit.

This hotel was ideally located to get to all of our meetings while in New York. It was close to many attractions. Within walking distance to great shopping and dining! The hotel was extremely clean and smelled amazing as you walked through the front door. My room had a view of the Empire State Building that lit up at night! It was right across from NYPD so I felt totally safe. I hope to be back just for fun!

We picked the Courtyard Marriott/Chelsea for proximity to Penn Station and found it to be GREAT! A couple of block walk to a really modern hotel. Rooms were clean, staff was EXCELLENT and it provided a better experience then wed hoped for. The individual temperature control in the room kept us very comfortable at the level we wanted. The hotel provided very nice Paul Mitchell Tea Tree products (very large sized mounted bottles in shower of shampoo, conditioner and body wash) which were welcome surprise. All of our needs were met!

This property is in a great location and is a wonderful place to stay if you need a room in the area. Within a few blocks in any direction there are many restaurants and shops...whatever your needs may be, you will find it...including a police station across the street. This hotels staff is to be commended for their friendly, helpful demeanor...it made for a pleasant stay.I never heard any street noise, the bed was comfy and provided a good nights rest. I was most impress by the cleanliness...no stray hairs or little pieces of debris anywhere. The housekeeping staff are obviously dedicated, hard working and take pride in the job they do. I hope management appreciates their efforts because guests certainly do.

This property is in a great location and is a wonderful place to stay if you need a room in the area. Within a few blocks in any direction there are many restaurants and shops...whatever your needs may be, you will find it...including a police station across the street. This hotels staff is to be commended for their friendly, helpful demeanor...it made for a pleasant stay.I never heard any street noise, the bed was comfy and provided a good nights rest. I was most impress by the cleanliness...no stray hairs or little pieces of debris anywhere. The housekeeping staff are obviously dedicated, hard working and take pride in the job they do. I hope management appreciates their efforts because guests certainly do.

Convenient, central location within walking distance to subway and easy walk to Hudson Yards & Highline. We had a room on high floor so it was quiet even though it was an adjoined room. The rooms were generally tidy and clean but a bit on the small side, although comparable to other hotels in NYC.----------------------

Ive stayed at this property a couple of times when I had to be in Midtown Manhattan. Other bigger and more expensive hotels Ive stay at in the neighborhood over the years may be more luxurious, but their lobbies are as busy as bus terminals. This place is a wonderful relief from midtown as soon as you step inside. Also theres lot of drawers and a bit of hanging space, which is great for longer stays (8 days) like mine. I really enjoyed my stay here. If you have to be near Penn Station, I would highly recommend it.

It was a perfect experience. Facilities were modern, clean, and comfortable. It was a perfect Oasis to go back to after a long day exploring the city. Location was central to everything we wanted to see and there are plenty of food options nearby. The only thing I didnt like is that the conditioner in the shower ran out and it wasnt replenished by housekeeping the next day. Thats not even worth taking half a star off though.

I had to find a hotel near my daughter living in NY. This little gem was the perfect place. Small rooms, welcome to NY, but clean and nice. The bistro area was tasteful and looked inviting. I never used it, but was well received by the other guests. The staff was so helpful and went out of their way to help me find my way. Everyone was happy and that is one of the reasons I stay in Marriotts. I usually stay in JWs or Marriotts, but this is my second Courtyard and I am very happy with them. Newly decorated and very tasteful, quiet, everything I need.

I had to find a hotel near my daughter living in NY. This little gem was the perfect place. Small rooms, welcome to NY, but clean and nice. The bistro area was tasteful and looked inviting. I never used it, but was well received by the other guests. The staff was so helpful and went out of their way to help me find my way. Everyone was happy and that is one of the reasons I stay in Marriotts. I usually stay in JWs or Marriotts, but this is my second Courtyard and I am very happy with them. Newly decorated and very tasteful, quiet, everything I need.

I had to find a hotel near my daughter living in NY. This little gem was the perfect place. Small rooms, welcome to NY, but clean and nice. The bistro area was tasteful and looked inviting. I never used it, but was well received by the other guests. The staff was so helpful and went out of their way to help me find my way. Everyone was happy and that is one of the reasons I stay in Marriotts. I usually stay in JWs or Marriotts, but this is my second Courtyard and I am very happy with them. Newly decorated and very tasteful, quiet, everything I need.

I was hoping for so much more from this hotel. The decor in the hotel corridors seems to be from the 1970s. Air conditioning unit in the bedroom was incredibly noisy throughout the nights we stayed, keeping us awake.Front desk staff member very rude and had no interest in helping our query.On the plus, the room was nice, lobby was modern and mostly the staff were welcoming and helpful. From what I saw the hotel was clean. Location was excellent.

I stayed on a cashed in Titanium certificate. the exterior of the hotel was very nice but the interior was very tired and needs to be updated. Staff was very friendly courteous and professional. Great location - you would think that a hotel chain like Marriott would update a property like this and make it one of their flag ships in a location as prominent as New York City!

Fast check in, great location if youre traveling for business and work around the area. Also, easy to get a taxi on a rainy day. Rooms are bigger that what you would expect for New York and the bathroom was very clean and spacious. I stayed in the 3rd floor and though noise would be an issue but slept like a baby. Would definitely stay again.

I have stayed at this same hotel in the past and have been pleased. The facility is clean, comfortable & nicely decorated. The staff is friendly. The hotel is quiet (no street noise). It is located close to Penn Station/Madison Square Garden. I reserved two rooms 5 months prior to our arrival. In the meantime, one of our party became temporarily disabled and was using a wheel chair. Upon check in, the desk clerk suggested we change one of our rooms to a handicapped accessible room. It was greatly appreciated because the accessible rooms are larger than the standard room. They also have grab bars in the bathroom. Upon arrival, the bellhops were helpful with unloading the car and parking it. They were always quick to open the door for our disabled party member when they saw her approach in her wheel chair. Everyone was very friendly and greeted us as we passed through the lobby.

The friendliest and most courteous service Ive ever seen at a hotel breakfast. Top service, you just felt comfortable.The hotel is also clean and centrally located, I recommend it.

Great bed and shower. Very good lighted mirror and sink. Safe in room for valuables. Sufficient space in room considering it is midtown Manhattan. Near #1 subway on 7th street. Near Times Square, Broadway. 30 min walk from Circle Line Cruises on Hudson and UN on East River. Excellent staff. Comfortable furniture for sitting outside front of hotel, very unusual for Manhattan. Very safe, across street from police station!

Super friendly and trustworthy hotel! I left my clothes in the room, and the security officer and the guest service team sent my items back to my house so fast! Big Thanks and Hats off to you all ☺️☺️👍🏻👍🏻

The room was super cute and up to date. The shower was a great size. Although youre in the city, you are not bombarded with all of the noise. The bed was clean and comfortable, I spent a good amount of time napping. I would 10/10 recommend and stay here again.

A beautiful large room with very comfortable bed...although as noted I thought the room could use more furniture. This location is a short walk to great shopping (Macys, Nordstrom Rack, Hudson Yards a few blocks to the west), great eating (such as Korean on 30th), and is close to subways. Inspired me to join the Marriott rewards program and will be back.

We stayed at the Courtyard Marriott Chelsea for the first time recently on a short weekend trip to NYC. We usually stay at other Marriott properties in the city, but they were booked so we tried this property. We were pleasantly surprised by our experience there. The hotel interiors are decorated in a modern, fresh design. Everything appears new and fresh. The room was beautiful and well-maintained. The bathroom had nice tiling and a modern shower. The A/C was terrific on a hot, humid day. Most importantly, all the hotel employees we encountered were polite, friendly and concerned about providing great service. Will definitely return.

I’ve stayed in most of the hotels in Chelsea, this one hits the mark. The rooms are compact, yet very clean and efficient, a mounted TV allowing nice desk space and surface area with lots of plugs for charging. The location, friendly staff, very clean rooms and over all flow to the hotel just works.

This was by far one of the best hotel stays I?ve had. Super friendly staff, quiet and clean room and bathroom. I plan on returning again!

This hotel was priced right. Its location across 7th Avenue from Penn Station and directly across from a police station was perfect for us. The room was small but extremely clean and modern. The staff is outstanding. I would stay here again in a heartbeat.

I enjoyed my stay, I already booked another night here. The beds were very comfortable, and the room was really quiet even though there was a barking dog next door that could be heard in the hall, but not in the room