Just got back from a girls trip to NYC and cant express how happy I am with our entire trip! I was a little nervous going into it reading some of the reviews on this hotel, but was very impressed with our stay and am glad I picked this hotel. When we first checked in David (I believe that was his name) was very welcoming and gave us a lot of tips/advice for navigating the city since we were first timers. The room was clean and had everything we needed. If you are staying multiple nights, the hotel isnt currently cleaning your room each day, but whenever we needed something the front desk gave it to us quickly. Beds were very comfortable and we had enough space for 4 of us to move around without bumping into each other very often. We requested rooms close to each other since we had two and the front desk was able to arrange that for us, as well as getting a fridge in each of our rooms. The hotel couldnt be more convenient for getting on the subway and exploring the city. It was close to several restaurants, a grocery store, and the subway. It was in a safe area and we never felt uncomfortable in the hotel. Prices were great too for the location and what you get. Would definitely stay again!

Nice hotel under the Marriott arm. Location was ideal for a conference I attended. Staff is friendly and helpful.

Positive: Right where I needed to be to accomplish everything I wanted to for the two days we were there. Negative: It wasnt the cleanest and the people not overly friendly BUT it was certainly acceptable & not gross & just a staff smile would have helped. The staff appeared extremely busy which again is positive. They answered questions asked. Would stay again.

Very great, well managed and perfectly located. Nice

Overall the staff is great and efficient and friendly and made it a good experience. The beds are very comfortable and there were no stained sheets on our beds. Its a good deal for the price and all manhattan hotel rooms are small unless you are taking up residence at the Pierre. It can be a shock for first time visitors but space is limited in NYC. My issue is the mold/ mildew everywhere in the bathroom. Its on the ceiling, in the shower stall, over the door...it is NOT clean by covid standards or normal standards. You have a mold problem , it reeks in the basement , clearly and I have a lingering cough from the irritation of breathing it.

Room smelled of mold. No washcloths provided. The week I stayed here the fire alarm went off around 5am. I called the desk and they said it was a false alarm. The elevators were not working and the staircases were wet with water pooling at the landings. Not worth the money.

We were 4 people and we stayed 6 nights and everything was very good. The room was a little bit dirty and the sheets were very stained. However the cleaning service ( it has to be booked 24 hrs early due to the outbreak) was very good. I also had to say that the staff was very friendly,, the customer service was great they keep our bags. Finally the best thing this hotel has is the location. It is located 5 minutes away from pennstation 10 minutes from times square and 5 minutes from target, many cvs and Duane reads near by.

The room smelled of mold, one of the bed covers was stained, no washcloths in the bathroom, poor internet, and burned out lights. I expect MUCH better for the price.

Staff was friendly and it is located in a convenient area. The lobby and hallways seemed dirty. The room was musty and didn’t appear to be thoroughly cleaned. I would not recommend this hotel.

Amazing location but the rooms are quite small. Very cramped if getting a 2 Queen for 3 adults (can’t even imagine getting 4 adults in there). No fridge, and no view. Check in experience could be much better, front desk seemed like they were annoyed that I arrived.Would only recommend staying here if all you can about is location

It has taken some time for me to digest the intense and enchanting stay I was blessed to have at the Four Points Sheraton in Chelsea - by chance occurring on the first day of the first week many New Yorkers appeared to go outside for the first time. I can not describe the friendships I formed with every single person on staff there; morning, day & night. From Bennie Aicha Leyla to every one of her co-horts whose names I cant remember (Aisha), the on-site manager David, the room-staff; all from Asia. I was overwhelmed. The small talk, the personal talk from a very happy, inclusive and wholly welcoming staff (everyone) AND the guests during an interesting time in New York City. Oh, I could tell you all the places I browsed from East to West, mid-town, down-town, the garment district, Central Park, Times Sq...yes, I could tell you all that. However it would not have been possible without my Four Points Sheraton in the walking midst of all these areas always waiting on my with a smile. A mentally-ill person at 55 living at a very special time in the most special of cities at an extremely unique time. We are blessed to have experiences as this. I filmed everything; motion and still. I have still only been able to grace through the images and video. Its too intense. Who needs THAT much happiness? I can not wait to stay there again. All in due time. I could only be blessed more if Bennie Aicha Leyla, David and every single on of their dear co-horts (all women) were still there. Life is good and I do thank a very good childhood friend for helping a man take a trip to NYC in my car and on a budget a prominant South Carolinian might spend on a solitary day-trip to Bed, Bath & Beyond. Those people will never go beyond what I experienced at the Four Points Chelsea one week in April, 2021. Thank yall dearly.

Great location, great restaurants, clubs, and bars in walking distance. Can park free in the street during the weekend.

Me and my partner were in room 1904 last week and we experience bug bites and saw brown spots on the mattress. Please fix this and make sure that these room are thoroughly cleaned so other people don’t get them either.

We had such a great stay over 6 nights here. Of all the hotels weve stayed in, this had a real being at home feel! Its not the absolute fanciest hotel weve stayed in, best definitely it is the best hotel weve stayed in, and the best hotel experience weve had. The room was nice and peaceful, the window opened which is so good to get fresh air, and the bed was really really comfortable. All the staff are lovely too, Bennie on the front desk was amazing and always helped us in any way she could. Also the location was so good, walking to nearly anything we needed, plus right near a Wholefoods. We definitely recommend this place!!

DO NOT NOT NOT STAY HERE IT WAS SO DIRTY AND THE LADY IS SO RUDE IDK WHO SHE IS BUT SHES RUDE. WE HAD THROW UP IN THE BATHTUB AND SHE SAID WE HAD TO CLEAN IT OURSELVES AND IF WE WANTED CLEANING SUPPLIES TO GO GET IT … GO GET IT ???? H A …. IM SORRY BUT THATS WHAT CLEANING AND ROOM SERVICE IS FOR …. SHE TOLD ME THAT PPL SHOULD THROW UP IN THE TOILET NOT THE TUB… OKAY THANKS FOR THE LESSON. DISPUTING THE CARGE ON MY CREDIT BUT PLZ DONT STAY HERE

Location is great!! Center of everything. So many restaurants and bars. Hotel is not so nice as expected. There is no fridge, no tissues and no view. View of vacant lot with lots of garbage. We got 2 gueen Beds. Beds and pillows are comfortable but we saw some stains in bedsheets.. service was ok. Hotel said waters are provided but they only gave us 1 tiny water bottle for 4 days stay. They said every room had luggage holder but our room didnt have one.

Awful. I’ve stayed at Marriotts all over the world and this one is the worst! We paid for a corner room with 2 queen beds for 4 guests. The beds were full not Queen. The room had no fridge. The sheets were stained! Old window A/C unit was on its last legs. Bathroom was disgusting. One tiny bar of soap for 4 guests! Stains on the walls. Avoid this hotel! So many better choices in the city. Trust a frequent traveler.

The location is really good. Two blocks from the subway and everything is at a walking distance, restaurants, stores, pharmacies, flat iron building. MSG, Penn Station! The room is little but you have everything.

Rooms were tiny as expected being in NYC, but super cheap and clean. The rooms dont have refrigerators in them. Make sure to request one from the front desk

No fridge or microwave. They have a public microwave which was very dirty and made the whole lobby smell like food. There was also garbage all outside in the hall way. The workers seemed nice but overall the hotel could use some work

Very friendly desk staff and a good location, but housekeeping leaves A LOT to be desired. The room was tad repugnant—even were it not for COVID. The photos don’t really show how disgusting the room was. I cleaned up some of it myself, made harder because there were no washcloths in the room.

Stained sheets, lobby staff had a bad attitude. None of the channels worked on the TV.Only pro is it was cheap with 2 queen sized beds in Chelsea (expensive area).

Great place to stay. Location is easy, very clean.

Positive: Hotel location is very good;price is fair, Negative: Room smells bad.

The staff is friendly and helpful, but the hotel felt dirty and pretty run down. The rooms were so tiny. Maybe it’s a New York thing, but goodness the space is very tight. The coffee pot was broken, there wasn’t a breakfast option at all (free, paid, or room service). I booked a room here specifically for the amenities advertised, such as a bar and restaurant, but it was closed for our entire weekend stay. The location is pretty good with many things within walking distance and easy access to public transportation.The parking options are not plentiful however and the lot the hotel contracts with was full and pretty pricey. For 24-hours it’s about $30, but that’s only if you do not leave the lot.After driving around on a Friday afternoon for a couple hours searching desperately for a place to park, we spoke to a gentleman who works at the hotel. He offered free parking in front of the hotel (named commercial zone) for the evening, which we ended up being able to keep there for the entire weekend at no charge.Note: if you’re a unfamiliar with how the parking in New York works, it is FREE nearly everywhere on weekends ONLY. Weekdays, however, it’s hard to find and very pricey ($30 is the cheapest I saw).

Positive: Hotel is perfectly located, if you enjoy walking it is on a walking distance to both north and south attractions. Cozy and very NYC style. Looooved it. Lady at the reception was very nice and gave me the room early, which is highly appreciated. Negative: Carpet in the room seemed a bit dirty ( read old ).

My car got locked in a garage and this place really saved me. One of only places with any vacancy and was only a little over $100. Its not the plaza but its nice enough and Ill always be grateful to them for saving me that night.

Meh! Seems like desperation when staying here. Outdated furniture, room was dusty, beware the area. Reminds me of Brooklyn in the 80s, dirty and crackheads floating about. The staff though was absolutely professional and lovely.

Its exactly what youd expect from a 3 star hotel. Room walls had stains. Some of the furniture had dust/ dirt. Where the air consider was the furniture was frankenstein again 3 star so it was expected. Bathroom door was tricky to close it was for the most part clean. The important areas at least. You get what you pay for and this was cheap 🤷🏻‍♂️. Quiet room on a high floor king bed. Thank you pandemic for the sweet deal during a snow storm.

The hotel is not what shown in booking photos. We expected to find something at least clean (even more in Covid times). Room was dirty, not ventilated, bad smell. Towels smelled bad. Blankets didn’t feet bed and bed was bad done... untidy. Every day there were trash bags and dirty towel bags thrown at the corridors floor.People smoking weed inside rooms ... so weed smell everywhere.For $100 per night you could definitely find a better option. The only benefit is the location.Definitely NOT RECOMMENDED.

Sheets in room were filthy. Had holes and stains in them plus the rooms are tiny.

The hotel is pretty run down. The room was really dusty. The bed was comfortable.You get what you pay for.

Positive: Nothing windows don¿t open Negative: How come the windows don¿t open and they don¿t tell us nothing until you call front desk very weird hotel that doesn¿t let you open the window

Good location, great views, extremely tiny rooms, super loud AC

Not the greatest first impression when you walk through the front doors. The personnel was kind and very quick to get us checked in. The elevators had a lingering order and it smelled like weed all over the hotel and once you hit the hallways. The room does not have a fridge or microwave. The heating system in room are the older versions that turn on for 30 seconds and then off. The tv had an old software from probably 2004 and no mainstream channels. No maintenance provided only by request of additional supplies.

Very happy with our stay, we stayed 4 days (during covid). They kept everything looking clean and sanitized. They have sanitizer at the entrance so you can keep sanitized. Staff was very pleasant. We would definitely stay there again. Only thing I would say is cleaning in bathrooms could be a bit better but definitely didnt push us away or regret staying here. Thank you!

Pretty run down property, but the staff is terrific, helpful and very friendly!

I guess if you pay cheap... there is nothing you can do about installations.The hotel is in bad condition, furniture was scratched, dented and stained. Hallways, they have dirty towels on the floor and trash.No fridge, really small rooms, pillows were very uncomfortable, bed was surprisingly comfy, carpet was dirty, towels have a funny smell (stale), dirty elevators.But the personnel was good, and when we asked for towels I guy came in quickly to our room to give it to us.I think overall what this hotel needs is a remodelation.

The location is pretty good for a tourist but the hotel itself is old and the hallways stink. Old air conditioning unit and small rooms

The room was nice and spacious. Clean and employees was very helpful and nice

Musty/mold smell in the room. Wifi not good enough to stream to a tablet. TV has very limited channels and no menu. I expected more for the price.

Location was good and the reps were amazing but the elevator broke down once during our stay luckily we weren’t in it!Only reason they get a 2 star is because my bed sheets were yellow and brown SUPER stained. I only noticed this my last night when I had held it to the white light . The only part of the sheets that were bright white were the creases and stitching part. I didn’t ask for a refund on one night or any because it was already my last night and really late when I noticed. They also don’t do any HK during the 4 day stay but if you want item replenishment that is okay. Hotel was okay overall.

Wonderful little hidden place. Love it even more now that its part of the Marriott chain of hotels. The rooms along with the bathroom were clean. Note these are small hotel rooms, but then again, its New York City, so small is to be expected. We were two adults and 10 year and 4 year old and we managed just fine. We were also fortunate to have spectacular views and seeing the sun set was just awesome.

It was pretty nice for $80 a night. Down points are because of Covid 19, bar and gym were closed. But the location is very convenient to multiple places.

Positive: We moved rooms and our stay was better after the first night. I like how they gave us water everytime we asked. Negative: Our original room was horrible. It was dirty. The toilet was dirty, the blinds broke when we opened them. The airconditioner didnt work. There was trash on the floor, the bedding had stains on it. The furniture was extremely tarnished.

Not such a great customer service. It doesn’t include everyday cleaning service.

If anybody is trying to find good deals for hotels visit RoomBully. com booked a hotel on there and they had the best rates anywhere!Wonderful little hidden place. Love it even more now that its part of the Marriott chain of hotels. The rooms along with the bathroom were clean. Note these are small hotel rooms, but then again, its New York City, so small is to be expected. We were two adults and 10 year and 4 year old and we managed just fine. We were also fortunate to have spectacular views and seeing the sun set was just awesome.

This Hotel is in a great location. The customer service is awesome too. However, the hotel is a bit shabby. When we arrived our bathroom was not clean and there always nats in the room it was very annoying. We stayed four days with no housekeeping to service the rooms.

This hotel was nice and cozy, I will definitely come back again!

The person in the front desk need to know an courtesy education to say Good morning to all customers. Dirty place at front of the hotel. All rooms are clean. Furniture and equipment need upgrade.

Good place but the room has no fridge

Very convenient hotel. It is small, but its tall and I shouldnt have to mention this but it IS Manhattan where space is limited. Staff is very friendly and the bar downstairs is quiet. 10 minute walk to times square and parking is available right around the corner. They will validate your parking ticket and save you a significant amount of money. The rooms are clean and neat and very quiet. Overall a great place to stay.

Friendly staff, great prices.

Great bedding and mattresses nice staff, excellent heating fan and cooling system so room was very quiet for sleeping. Appreciate it refrigerator for my medical needs. Great housekeeping and lots of towels. Wonderful free coffee in the lobby in the morning as well as free Wall Street Journal. Good location near Subway and Penn Station. Used $5 vouchers for declining maid service to enjoy an excellent salmon dinner in the restaurant

No smoking building but great for a quick getaway

I stayed for one night at this hotel about two weeks ago and had a very bad experience. Both of the front desk staff (the guy who checked me in and the girl who checked me out) did not wear masks. The room did not appear to be clean at all, especially the restroom. I had to use my own sanitizing wipes to deep clean the toilet. I expected a lot more from this hotel particularly right now during the pandemic. Very disappointing!

Great view!

Would rate zero stars if possible, horrible absolutely horrendous customer service by receptionist at front , charged unknown fee of 170 but worst of all we got locked out of our rooms 3 different occasions due to faulty locks leaving us sitting out on the hall way for over an hour each occasion

So I booked the place by talking to central rep of Marriott directly. As per her the place has parking that allows in and out. The room prices on site and from her were same for 2 queens or 2doubles or 1 king.However when we reached the hotel the price for the 2 queens was not the same as 1 king. 1 King was more. The first rep refused to change room to 2 queens. The second was more accommodating and did do that.The biggest bummer the parking does not allow in out. You pay every time.The room welcomed us with a dead cockroach on the bathroom floor. There are coffee and liquid stains all along on bed headboard, tv and walls. The room just did not have too much of a clean vibe. Of course to top it off the street was noisy. Except hotel staff wearing face masks the hotel has not done too much on the covid 19 prep either.

This hotel was alright if youre not planning on being in your room too much. The rooms are small really need some updating. They dont offer room service. Theres a restaurant in the hotel you can call to pick up food, but if you just want someone to bring it to you after a long flight or a long day, it wont happen here. The staff is really nice though and the rooms are pretty clean.

Me and my family stayed here for our first visit in NY and the staff couldn’t have been nicer. When they found out it was our first time here they even gave us complimentary wine to celebrate with us 🧡 the rooms are a little tight but the beds are really comfortable and Times Square is within walking distance!

Overall a great experience. Good proximity to typical venues and services. Staff was polite, attentive and efficient. Space was tight but what one should expect in metro area. Bedroom and bathroom were well cleaned. Beds were comfortable. Was travelling with family for the Thanksgiving holiday. All went very well. Will definitely stay here again.

Great hotel. reception staff were helpful and friendly. I stayed in a corner two qeeen bed room which was modern and clean, beds super comfy. The hotel is only a 15 min walk to times square and very close to penn station and subways and shopping. my daughter and i got great nights sleep due to the quietness and beds. If i came back to ny i would definitely stay here again.

Convenient location, clean and up to date. Check in and check out was a breeze. I was on the top floor and the view was nice, but there is a building under construction across the street. Small room, but clean, and a super comfy bed. Bathroom is also small... Maybe too small, but it too was clean. Penn Station and A lot of fun bars within walking distance.

This hotel was above our expectations. For the price it cannot be beat. We saw many other hotels for more money that looked awful. This one was clean, nice, had amazing beds, great amenities, nice added non standard toiletries in the bathroom like cutips etc. There was an ice machine just below the lobby that had a spout to fill up water bottles. That was super helpful for us. But above all, we loved the staff at this hotel. They made our stay amazing! They were nice, helpful, funny and they really wanted us to have a great stay. I highly highly recommend this place. I will stay here everytime I come back to Manhattan.

The hotel itself is commendable. Maybe its just me but during my stay I have not felt that I am valued as a Titanium Elite member or at the very least as a normal guest. I highly suggest that front desk officer should at least be able to give directions to guest who may not prefer to search for the answer in the internet or google. Not all guests are techy.

I have to start off by thanking the front desk staff for always looking up and greeting us every time we walked into the lobby from our day out in the city. I’ve stayed at many hotels and this was one of the friendliest. With that said the rooms were a bit small and with three suitcases, a stroller, and a car seat we were at max capacity. There wasn’t a refrigerator in the room which was a bit disappointing, but at the same time where would you even put it. The hotel was the perfect distance from everything we wanted to do and far enough from any of the loud city noises. Speaking of noises, the walls do talk in this hotel. Well, the pipes behind the wall but it’s not so loud where it would wake you but it is interesting while you are awake. Oh and the sheet tucker at this hotel must have been in the military or something. Those sheets were tucked so tight we applaud you!

Didn’t like front desk they are a bunch of snobs and don’t like to let their guests back up to their room without giving them a hardtime

The beds were high quality mattresses and bathrooms super clean in rm. 1204 for a five night stay in early September. Nothing negative to comment on. Plenty of towels for 3 people. Many times better than other hotel chains we tried in Manhattan over several years.Great professional, courteous, helpful staff. Great neighborhood in walking distance to outstanding breakfast eateries and a little further walk to outstanding international cuisine or take a short taxi ride to another location. Definitely would stay again.

This hotel was extremely accommodating and the location was amazing. Hotel food was delicious and had great variety. The rooms were very contemporary and the beds are my favorite among hotels chains. Keep up the great work!

Was pleasantly surprised.....it was my first time stay (6 nights) and I have to say it was very good.My room was very clean ( hats off to the 6th floor housekeeping staff ), the bathroom very clean (really),air conditioner worked great, internet worked great, not to happy with entertainment channel choices, but other than really pleased and will book there again. I am in New York four times a year and would like to stay there again. Great neighborhood too.I have travelled for business for almost 40 years and have stayed in the best of the best and the worst of the worst, this facility rates high with me. My age is listed wrong on this survey, Im 63 years of age.

This is a respectable spot convenient to Chelsea and visitors arriving via Penn Station. Rooms are functional and well maintained, but rather small and generally typical of Manhattan “value” hotels. My main complaint is the down-market through-the-wall heater/air conditioner which has noisy on-off cycles that disturb sleep. There is no option to leave the fan on for white noise, and while this no doubt saves the hotel money, it will assuredly cost many guests some rest.

This was a great hotel however the hotel is really really small the room I stayed in measured no more than 17 x 17 and this is not including the bathroomThe front desk staff were superb they help Get me to every place I needed to go. The elevator can only hold four people at a time and this is not including the luggage. The restaurant food selection was a good variety.There was a wall unit air conditioner in my room. This just lets you know how old the hotel is. You are with in a 15 minute walking distance from the empire state building and 34th and Broadway. This hotel is not a great place for children five and under because there is no room for them to run

The Pros: This did the job for what we needed. A place to sleep for our trip to Kleinfelds and we got a late checkout which was great. Close to restaurants / bars, could walk everywhere we needed and close to Penn Station. We got a triple AAA rate - if we had paid any more, we would have been disappointed. Con: The fitness center was a complete disappointment as none of the machines worked and it is in the basement. If youre looking to do a quick workout to start your day, this is not the place (as it currently stands).

From beginning to end our stay was fantastic! Check in was fast and easy. I was surprised because I had such a hard time booking my rooms, but once I got there everything was effortless. The receptionist asked me how my travels were and the reason for my stay and when she learned I was visiting with my frieneds for my birthday she handed us a chilled bottle of champagne and glasses! I was so surprised! The front desk was so kind and even gave us a toothbrush when we realized we forgot one! The rooms were spacious, clean, quiet, and had good views for the prices I paid. I was extremely happy with my say and the hotel was located withing walking distance to most of the things I needed/wanted to do. The only weird part is the one elevator takes forever and there are no stairs that go up. No big deal though, I will definitely be coming back!

This was a family trip (7 and 11 year old children) plus my best friend and her family with children the same age as mine. We stayed 5 days while visiting NYC. This hotel is a great place for the value. It is situated at a short distance from the subway which allows easy access to all sightseeing locations (Time Square, Empire State, etc). If you like to walk it is about 15 min walk to Time Square. Another plus is the free water bottles!! Rooms are a little small but considering it is NYC they are fine. Rooms are clean and staff is friendly. There is a Whole Foods down the street.If you are travelling on a budget and want a safe, friendly place then this is it!

Online said that pet friendly and whey I called they said they do not accept pets.

I have stayed here several times amd it never disappoints. Location and amenities are perfect for the price. It is a great hotel just one mile south of Times Square and Grand Central. Just a few blocks from the Flatiron and subway station. Plus I love being across the street from Whole Foods for anything else I need. Try the Doughnut Pant nearby too!

The bed was great, the linens were clean as well as the room. Hotel staff friendly! The big disappointment was the free breakfast. I should have taken the points because I feel like I lost the benefits and should have paid for a breakfast, maybe I would have received a better quality food if I was able to look at their normal menu.

The hotel is in a great location in Chelsea near the subway and many good bars and restaurants. It’s a basic hotel and the lobby could use a refresh, but the staff is very friendly and professional and the rooms are clean and stylish. Overall a good value for NYC.

Like the location but rooms are a bit small. Front desk employee David went the extra mile and I really appreciated it. There was another older Asian employee who seem to be concern about my presence in the lobby. He constantly stared at me. I am not sure why since I was well dressed. But for that experience, I like the place although I am accustomed to larger rooms and beds since I was with my wife and two children. It served the purpose though. I would probably stay elsewhere next time due the the staring man.

Very comfortable bed. And convenient to all.

I have a corporate account and I could have stayed anywhere I wanted but I wanted to be loyal to the Marriott brand.I do not think that I got the room I deserved because I booked a month in advance and a person who came an hour after me got a better service than me on ALL levels.I unfortunately cannot think of even one good thing to say about my stay which is very unusual for me.The TV connection kept loosing signal too.The mirror on the closet door. I could not use it without propping it with something otherwise I had to be close enough to hold it which defeats the purpose of a full length mirror.I love getting the newspaper but the second day we did not have the newspaper.The lobby/lounge area was not the kind you sit and relax in. In general, everything is cramped and outdated. Maybe if the rooms are small, the walls should not be a charcoal color?The air conditioner is LOUD. And it comes on and off at night and makes for no sleep and no rest. The bathroom is not quiet either. The is a constant buzz.Next time I will try another Marriott brand and hope for a better outcome.It is the kind of experience you can only explain if you actually spent a night in room 707.It will take a long time to wash out the memory of that place from my mind.

Given that New York hotels are pricey, this hotel is a good value. It is conveniently located and close to transportation. For New York the rooms are a decent size and the bathroom was clean and modern. There is an outdoor bar that is quite lively in the evenings. The restaurant food was less than stellar. I sent chicken back which was still red in the center. The staff everywhere were friendly and helpful. All in all, a good choice.

Room didnt smell good at all.

We stayed October 10-15. We were double charged after they had messed up something on my card and so we were out $400 extra dollars the entire time we were in New York City. Over the 5 days we were there, there was never a housekeeper or anything come or change our towels or sheets. There was a huge bag of garbage next to the elevator until we checked out. The restaurant and bar is closed until further notice. There was a body Oder smell for 3 days on the 6th floor which we told the front desk about 3 times and nothing was done.

Overall, pretty great experience! The staff was amazing and very very nice. The rooms had great views (we stayed on floor 21) and the walk to get things we needed and to the subway was not far at all.

Hotel is centrally located. The toilet was stopped up in our room but they sent someone fast to fix it. The hair dryer would stop working all weekend. The rooms are a bit small but the beds are very comfortable and the street it is on is fairly quite at night. The bathrooms were very tiny to try and get ready in. The front desk was nice for letting us keep our bags at the front desk while we went into the city after we checked out.

The check in staff were quite indifferent to me as a loyalty member (not that I was demanding but I have become accustomed to a certain level of reception). While I acknowledge that Manhattan rooms are small this was extremely cramped. The room had a musty smell and the towels and bed linens were dated and in dire need of changing. The restaurant menu looked good until the food hit my palate. Dry sliders, cloyingly sweet salad and another underdressed salad. The second two items simply needed some attention to detail. The only upside was a server who was extremely attentive.

Very nice place to stay. The hotel was nice and clean. Staff was very helpful and friendly. We arrived early and rooms were not ready. The manager located us in the restaurant to notify us they were ready. Restaurant and bar food good bar food - good place to eat, drink and visit.

Nice hotel with all the necessary amenities and services. The room kind of felt like a dorm room and they each have their own AC units. The room isnt too cramped or small which is usually the case in nyc hotels. The gym is a little small but functional. The elevators are quite fast which is nice.

Great place to stay. Loved the shower and bed. Free water bottles in the rooms. Great a.c. to make the room extra cold. Will be back and will recommend to friends. Staff was awesome.

Located in Chelsea, NY, close to city center and other attractions. Hotel amenities are good enough. Restaurant in the lobby floor serve breakfast, lunch and dinner. Hotel also invited local coffee brewers to serve the hotel guests for free. Infused ice water with lemon is a nice refreshment after visiting New York attractions under hot air. Staffs are very helpfull and friendly. Room rate is reasonable for Chelsea area.

1) The location is great.2) My experience with the staff was pretty awesome. They are very supportive and quick in responding to your needs.3) Not happy with the rates for the size of the rooms and decor the hotel offers.4) Room decor is very much outdated and rooms are very small in size. 5) No microwave or refrigerator provided in rooms.6) No dental kit is provided.

Great location. A little further south in midtown but thats okay because then youre not as close to the mess of Times Square. Typical small NYC rooms. Amazing staff! Bar and restaurant attached

Very poor. The property is badly in need of being updated. Everything in the room is old. The sink faucet leaked all over the floor. The door to the balcony on the 22nd floor to the deck did not lock and we had two young children with us. There was not a single drawer in the room to keep clothing. The TV is antiquated. We only received about 15-20 TV channels. The lobby is virtually non-existent. The rooms are very small, even for New York standards. On the upside, the restaurant on property offered several nice breakfast options and had some evening options available as well. The staff were also very nice and did their best under the circumstances.

The hotel was nice. Staff was very friendly. Room was modern and nice quality. Only issue was the bathroom had a large moldy crack that wasnt repaired and the toilet had water pressure issues. Id go back again, but for what you pay, the bathroom should be immaculate.

I came to this hotel expecting Four Points Quality. What I got was closer to Holiday Inn Express. The rooms are cramped and outdated. The interior is run down. You hear every move in the hallways while trying to sleep.The neighborhood is not terribly nice, either. Everything is a hike and you may not want to be out alone at night.The staff was quite nice and did their best, but the place itself does not measure up to the quality I expect of the brand.

Amazing staff and location in this boutique NYC hotel in Chelsea. Front desk staff are 5 stars!! They are always friendly and extremely attentive. This is a four point Sheraton, not the Ritz,, but if you travel as much as I do you truly appreciate--super friendly easy to check in and out, always clean, great views, and, amazing night of sleep with,great food in a casual restaurant is perfect for me!!Im at this location often and I always feel at home . It is so much easier in every respect and they dont try to charge you for every little thing. Big thanks to everyone at the hotel especially front desk staff Katherine, Danny, Aaron and Benni!!

Four Points was the perfect booking for a friends 50th birthday celebration in NYC. Its walking distance from Penn Station and conveniently located near subway stations to take you anywhere on the island of Manhattan.The staff were very kind and friendly. Our room was spacious, especially for NYC, and the bathroom was modern and clean.We will be staying here again.