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New York Marriott Marquis
1535 Broadway, New York, NY 10036, United States
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Ni
Review №1

Stayed here for a long weekend in New York. Location is incredible, can’t beat it. The room was renovated and nice. Hotel staff were accommodating and attentive. The only downside was that they aren’t doing house keeping or room service right now so trash piled up and short on towels. Otherwise, great stay.

Ka
Review №2

We stayed at this hotel for the weekend before school started with our kids. We loved that it was right at the heart of times square and all the shopping our kids wanted to do. The staff was very helpful and knowledgeable on getting around and where to find things.I really liked the fact that they check who is going up to the rooms area by the elevators. We felt safe allowing our kids to take a look around the hotel amenities with older brothers. The rooms were clean and we had a great view of the big screens in time square.I would definitely book here again. Also Juniors restaurant and bakery is right across the street.

he
Review №3

Remember to use ʜᴏᴛᴇʟʙᴜʟʟʏ .ᴄᴏᴍ when booking any stay. They compare countless booking web sites and normally will have prices much cheaper compared to others! Thank me later! This resort is one of the most well known in the area. Ive been staying here for years. If you stay for a few days you definitely wont be disappointed.The Times Square views were unmatched!!! Stay here 100% you will not regret it! Staying here again for sure!

Br
Review №4

GREAT location, right smack near Times Square in NY! Super convenience to a lot of places if you’re visiting New York and want to get the most out of your stay! The rooms are newly renovated. Their gym is one of the largest hotel gyms I have ever been to and those elevators are fun to be in (really fast and efficient!).

J
Review №5

I just spent 3 nights staying here. This use to be the hotel I stayed at every year prior to COVID. There are COVID checkpoints everywhere however the 8th floor lounge is pretty much gone; there is a breakfast buffet but the souvenir shop is gone, Starbucks is gone and closed on the ground level. Staff seems to be all new and still learning. My room had a view of Times Square which was great. It wasnt the same as I remember unfortunately. I wanted to stay longer but was told the entire building was going to be without hot water and pressure today (9/23) so I left. Sad. I hope they bounce back. For the price you pay for a room here you can spend 4 nights at the New Yorker hotel. Have to pay for parking your car here too which is ridiculous after spending over $400 a night for a room in a hotel where not much was open. I dont think Ill stay here anymore.

Fa
Review №6

Breakfast was delicious and bed was very comfortable. A great location everything that you may need is around.

Ma
Review №7

It was my first time staying in time square so the location was great in the heart of everything. everything was close by, not far of a walk nor a train ride. I enjoyed my stay, the room was great the view was great. the only down fall was the parking. there was no garage. and every hotel Ive stayed at had their own garage for the customer to park at. they only had valet parking. they charged me $80 everyday to have my car parked there which I was not informed and an extra $30 for in/out. when they valet guy only told me it was ONLY $30 TO PARK so I said ok 30 isnt bad. false, lies, crocks. they took advantage of the people that stayed there. Starbucks was closed. customer service did not great you when you got to the 8th floor. they only stood around talking to one another instead of acknowledging the customers. I wouldnt stay at this hotel again. and I usually only stay at Marriott, and it is why I chose this one. but never again this one was horrible.

Da
Review №8

This hotel is fantastic. So good Im staying again tomorrow. Its not near times square, its ON times square. The room was spacious and impeccably clean.

An
Review №9

Location is perfect, right on the Times Square! You have everything walking distance! The room was super nice with a view to the lights, the staff is super kind and friendly… but unfortunately we didn’t get to enjoy their amenities since everything is still closed, hope to come back and enjoy their theater and their restaurants… but it’s a really convenient hotel. I would come back for sure!

Jo
Review №10

This will be my last stay here. This hotel acts like they are doing you a favor for letting you stay here. Your Marriott status doesnt matter here. They see no reason to reward you for any type of brand loyalty to Marriott. Most amenities like restaurant & lounge are closed. Have to request any type of room service. Wont be back. Lots of other options.

Ly
Review №11

A great hotel in the heart of Broadway and Times Square. Near so many restauramts and close to the subway.

BE
Review №12

OUTTSTANDING. If you want the time of your life in New York. Stop wasting your time and come here!!! Incredible food. Food was really good. But, under UV light its true colors showed. Dirty fingerprints all around the common places of living, including on the beds...

Dr
Review №13

My favorite place to stay in NY ❤️amazing views and great location

Me
Review №14

In short - be warned your personal information may be compromised and the hotel won’t do anything about it!I have reported (4x now) to the hotel that my email address has been erroneously added to a guest’s account and that guest’s personal information has been sent to me and now I am getting spammed with Marriott emails addresses to said guest. The hotel have acknowledged this error entirely yet since have not done anything to rectified it. The breach in customer privacy is a huge concern as is the complete dismissal of the ongoing spam my email account is receiving. I might also add that I have never been to this hotel, live in Australia and have worn the cost of a $2/min 30min phone call to the hotel trying to sort this out with reservations and customer service teams who gave conflicting advice and the wrong email address to forward evidence to. I will be reporting this further up the chain and contacting the guest who’s information has been sent to me. They at least should know what has happened. Needless to say - I am appalled at how this has been handled by the hotel. Be warned!

an
Review №15

I could not get a room in my first choice but this one did not disappoint. Great location right in the heart of everything happening on times square. Only ding the staff is not as interactive as slot of other hotels in this class.

MC
Review №16

I was impressed by the views of the square from my window. The location was perfect to all the shops and places to eat. The Big Bus tour is literally around the corner to see the sites. Hotel was very clean, comfortable and great accommodating staff! They offer valet too!

CI
Review №17

This is where I have stayed in NYC for the past 20+ years. Why? Location, location, location……also, I want the familiarity for a strong chain hotel in a major city. Rooms are quite nice, very safe, staff is always pleasant, knowledgeable concierge, close to many great restaurants, in the heart of the theatre district “Broadway” and in the center of Time Square. I’ve never had a less then favorable stay. This is a sure bet…..I let those.

Tu
Review №18

Television didnt work. Called the desk and they said they would send someone up, never showed up.Room is fine. Kinda old but offers great view of the city.

Br
Review №19

Bruno!!!! Had a a fantastic time due to Bruno taking care of us during our stay and had a phenomenal time. He made it a great time. He was super attentive and constant. Can’t wait to come back.

An
Review №20

Staff is head and shoulders above all of the rest. Super late check-in and staff had water and room ready. Sent me on my way so I could get some rest. Rooms had blackout curtains. Secure building with every amenity. You will not regret your stay here.

ea
Review №21

This is my second time visiting the Marriot Marquis. I love this hotel and the view it provides to Time Square. Services were limited as NYC is just opening back up. No housekeeping and all the restaurants and bars in the hotel were closed. They did offer a small but unexceptional room service menu. All of the staff were kind and friendly. I would stay here again.

Sh
Review №22

Gorgeous hotel in Times square. Looks, feels brand new as it completely renovated and just reopened.Location cannot be beat - you walk out of the front door and you are in Times Square. Was sad the restaurants were still closed due to Covid but no shortage of food options around.Rooms are beautifully appointed, spacious and very comfortable.The staff is extremely courteous and helpful. The bell captain - Carlos, gave us a complete run down of the area and gave us rain ponchos, maps, water for our jaunts around town.Love the property! Will stay here again when its back to full operations. Was looking forward to dining in the View restaurant.

Ey
Review №23

Vary good location the rooms are big the price is normal for the location.

Va
Review №24

Comfortable clean spacious room with a beautiful view. Nice size desk for those who are taking online classes.Shout out to housekeeping staff Ms.Tsaday for her outstanding service. She is so polite and understanding. She surely made a difference in making our stay comfortable. Thank you!

Mi
Review №25

Right on time square! Great service. We were able to check in early and even got a free room upgrade because it was my sons birthday. Definitely will be the place Ill be staying at when I go back!

Ca
Review №26

Got a room with a beautiful Times Square view. Was treated well as an Elite member

Ad
Review №27

Pros: Large rooms, nice beds, in Times Square (which you realize later you dont need to visit it more than once).Cons: No housekeeping or room service, WiFi not free, Amenities all closed, they never wash the outer windows so thick cloudy water residue is obstructing the view in all rooms.Conclusion: You can get a better deal staying somewhere else and only visit TS for one day.

Pa
Review №28

This Hotel was Magnificent!! I came here for the Memorial Weekend ( which is today!) and everything was clean and the service was excellent! The elevators were so nice and different! Overall it was a 10/10 hotel and everything was convenient like the stores, foods, etc were close by!

Ka
Review №29

Im so grateful for Lily at the front desk! I came in on a redeye to speak at a conference. I was exhausted and needed to freshen up so I came to the hotel early to see if I could just use the restroom. I got there at 730a (I wasnt scheduled to check in until 4p) and Lily got me into a room 8 hours early! It was truly a God send and Im so grateful to her. More than that, she was friendly, kind, accommodating, and so much fun to talk to. As long as Lily is there, the Marriott Marquis is my new go to anytime Im on NYC!!

Mi
Review №30

Location, location, location. In the heart of Times Square. Expensive, and fewer upscale services than I would like. The rooms are simple. But its a very nice hotel. Clean and beautiful. Close to the subway, and an easy walk to Broadway shows.

Ba
Review №31

Centrally located in time Square great food is expensive but rooms are great front desk staff can be more amicable

Ru
Review №32

Nice hotel! As a platinum member, I got an enhanced room with amazing city view. The room is big, clean and comfortable. Staffs here are polite and very welcoming. Valet parking is a little expensive, after check in the car, it will take $30 to use the car. Due to the epidemic, the lounge and restaurants are closed.

Al
Review №33

I enjoy my stay at the Marriott Marquis. The hotel is very clean and excellent customer service. The theater is closed since pandemic covid 19. I might be back.

Fo
Review №34

The hotel is beautiful! For a fun trip right on Times Square, this is the hotel to go for! Thank you Farida, at the front desk, for such a welcoming experience. Hoping to be back soon!

ra
Review №35

Great hotel!!! The room was awesome view of times square you have to stay in times square to feel your in NYC its amazing love the vibe service was awesome and fast a job well done to all the staff

Te
Review №36

We have stayed at this hotel several times in the past years, it is located in the heart of time square.Based on its location it can be difficult to get in and out as the crowds will be a constant battle everyday. The lobby is typically packed with people as well as a race to catch the elevator, the elevators are see through so you will be able to watch as you climb.There is a very large lobby which provides a bar, Starbucks coffee and shops of many kinds for everything you may need. There are also restaurants, delis and markets surrounding the area.The rooms are very accommodating and spacious, the room service is very good and the menu provides a good variety.They have a large fitness room which overlooks time square and provides everything you need for a good workout. Its also nice to look out to Times Square while you work out.You will be close to Broadway, juniors or anything you could want within walking distance.Cheers!

Cy
Review №37

Very nice. Security is awesome. Very comfortable , great service

se
Review №38

The best hotel in New York city,amazing everything perfectly placed smack dab in the center of times Square everything from grand central,crystler,flat iorn,empire and even the Harry Potter store are within walking distance.The amenities are amazing and the views are to die for

Na
Review №39

The Times Square views were unmatched!!! Stay here 100% you will not regret it! Staying here again for sure!

Ba
Review №40

Is centrally located great rooms very comfortable fairly nice stuff checking was a little rocky

To
Review №41

Did not stay overnight in a room, attended a conference here. The restaurant was good and the elevators are the best part of this hotel. Check them out on Youtube if you havent seen them! Excellent location as well.

Jo
Review №42

Beautiful building. Photographed Highland Pulse girls soccer team in and aroundTimes Square. Great location and staff!

Aw
Review №43

Great location..right in the middle of Times Square! Very good service highly recommend!

Cy
Review №44

I stay here when I come to New York because they treat there guests like kings & Queens this hotel is awesome clean large rooms with Starbucks down stairs CynthiaTravelingQueen will be back soon

An
Review №45

There for business. Nice location centrally located in the Times Square area. Nice staff, professional and courteous

Di
Review №46

Super... everything was great... just the Marriott way...

Et
Review №47

Im sure this hotel is great under normal circumstances. But under Covid restrictions, the club level was closed. All the restaurants were closed as well. Also Im not sure why security makes you show your room key to go to the elevators when the elevator itself requires a room key to open. Im giving it 5 stars because I can tell its a fun place to be if things are normal. Also I appreciate that they are taking Covid seriously.

Am
Review №48

Beautiful hotel, Ive Stayed here before, spacious rooms, great views. This time we have a view of the harbor, so beautiful sunsets

Pa
Review №49

Never disappoints to stay here. Room was lovely. Staff was friendly and amazing and the bed was so comfortable!

Ma
Review №50

We have stayed here many times. This was the worst and we most likely will not be back. The bed was horribly hard. We were miserable. Asked for a topper. They didnt have one. Did get a 2nd mattress pad which helped a tad for my husband. I usually ended up on the couch. None of the restaurants were open. No room service. No cleaning of rooms unless we asked for it. Everyone was really nice. COVID just hit them hard. They didnt have enough staff. The clincher for us was the hard bed. We were the the July 3-11, 2021.

se
Review №51

The hotel itself is Beutiful. However, none of the amenities that we were told would be open were open. Movie theater closed. lounge closed. Came in on a Fri, no breakfast offered until Mon. Then it was only offered to certain members. The other pitfall was the $55 incidental hold that no one tells u about until check in. I will say that gym was avble but that was it

Al
Review №52

It is a very good location. Rooms were clean. A lot is still closed and not many amenities due to COVID-19, but overall nice place and staff.

Gu
Review №53

Ive been there 5 times. Each of them were great. Very nice hotel, plenty to eat for breakfast.Very well located in Manhattan.Ill gladly get back there when covid ends

DA
Review №54

Very excellent & luxurious hotel top tier in NYC no other place like Timesquare in NY always full of energy.

Ge
Review №55

1st 24hrs great so far lets see what the weekend looks like 👍

De
Review №56

Embarrassing customer service experience from Marriott. Still using COVID as excuse for poor service despite restrictions in NYC ending weeks ago. No all-day dining as advertised, won’t accept food delivery from third party on behalf of guest. Security guard Martinez says “come pick it up like everybody else”. 24 hour fitness center not 24 hours. No offer from Elaine Garcia in management to rectify the situation, blamed “COVID security concerns”. Not a 4 star operation worth $400/night, go elsewhere

Su
Review №57

The location is exceptional but the price point is just a little high. Very disappointed that they did not offer free internet.

Ka
Review №58

Beautiful place to stay!! Everyone there is amazing! The staff was very helpful and very friendly

St
Review №59

Nice hotel in the heart of Times Square. Security is great and does not allow just anyone in. The room is well appointed and clean.

Pa
Review №60

The location and view from the room was outstanding. The customer service from Charles, front desk, and Dennis, door man, was exceptional. However while we were doing the Elite line in front desk a lady asked us to go to the other line. My husband replied isnt this one for Elite services and she replied just move here with everyone else. The quality of the towels is unacceptable. The website doesnt tell you that the restaurants still close which was very disappointed. Unfortunately my son had an accident on the bed. I called at 630am to ask for housekeeping service since due to the pandemic they dont offer it and at 430pm when we came back tired and needed to rest the bed was still not changed.

Ni
Review №61

A city in a city! Loved it!the rooms were great, the bar was even better!

Di
Review №62

So comfy will return there next year!! Just realized i have no photos

Ra
Review №63

Pressed 3 stars by mistake they deserve 5 stars. Great location, very Bright entrance giving a sense of securityVery nicely located in the heart off town square

Ro
Review №64

Fanciest hotel Ive ever been to. Granted though, I have not stayed at many hotels.

Br
Review №65

The good news: Clean, quiet room. Customer-centric service. Great prices courtesy of Covid. 3 blocks from subway.The bad news: In the middle of Times Square. All restaurants and room service closed (one exception, see PS at end of review). Thermostat did little to nothing to control room temperature.Info: When you arrive at the ground floor lobby, go to security and let them know you are here to check in. They will direct you to the 8th floor for check in. Once you have your key card, swipe the circular sensor at the elevators, and it will automatically take you to your floor.PS: The Times Square Market is open, on the 8th floor, in the gift shop. They have pastries, sandwiches, coffee, etc. See pics for menu.

Ka
Review №66

Wow! Such a beautiful hotel. So glad we chose this one out of the many options. Literally right in the heart of Times Square

Ma
Review №67

Great location. Renovated Rooms. No Services due to Covid. Lightly Staffed. Most people at hotel are helpful.

Ga
Review №68

Positive: Location, quick despite being busy Negative: The partial times square view doesnt really have any times square view that works..

Ki
Review №69

Went to manhattan for my birthday and i had a blast.

De
Review №70

Stayed in the studio suite which overlooked Times Square. The rooms come with blackout curtains and we were able to sleep peacefully! Front desk staff was very kind and informative. I have to say a big thank you to Sylvia, our housekeeper who serviced our room during our stay, she is so wonderful, beautiful and super nice! Thank you for tidying up our room! Overall, had a great time.

Wy
Review №71

Very disappointed. Still using the “Covid Excuse”. Berthing was closed at the hotel. Had to leave the hotel to get anything. They did not have a coffe pot or water station. Really? Used my Marriott points and paid a premium for this half rate experience. Rooms were great and great location. But come in Marriott, you are a bit behind in the opening up process. Sorry, no grace here for this lousy experience for my family.

Ka
Review №72

Perfect location....not very friendly staff but it was clean...you are basically paying for location...not ambiance at all...no house keeping help

Am
Review №73

The room was beautiful and had an awesome view of Times Square. Its a whole other New York vibe getting to see it from a hotel room while relaxing in your pjs.

Ly
Review №74

Positive: The view of Time Square was excellent! Everything was so modern. Negative: No they were nice and friendly

jm
Review №75

We have church service at the Marriot. They are friendly, helpful. Its always clean & the do go by the Covid-19 guidelines.

Ja
Review №76

A very pretty hotel. Getting to the rooms are quite confusing, you have to go to the 8th floor (which is the main lobby) then go to your rooms from there. The toom is luxurious and money well spent for an anniversary weekend.

Ar
Review №77

Amazing! I had the best time ever here! Booked this place for a terrific rate at ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ I love this hotel and Im so thankful I stayed here much cheaper than what I typically spend.AMAZING!!!! INCREDIBLE!!! outstanding!!!! First of all, the location of this hotel is absolutely perfect!!!! Steps away from time square. Right in the middle of it all. Absolutely perfect. Close to restaurants and shops. The customer service is absolutely pristine. Every employee has been kind and helpful and polite. The rooms were spotless. Beds were so comfortable & we requested no room service because of Covid we felt more comfortable not having it . The views from the room were breathtaking. There’s ballrooms and a theatre and restaurants and bars in the hotel. The gym was also really really nice. I would stay here every single time I come to manhattan.

An
Review №78

Very nice hotel except for obe thing: the pillows suck. They are way toonsoft and just compress under you. Other than that, loved it. Right in the middle of Times Square.

Ni
Review №79

Recently stayed 5 nights May 2021 in two rooms. Hotel in general is very nice. We knew ahead of time all amenities were closed (restaurants, club lounge, etc.) Which was a bummer as a titanium elite member. Knowing this I brought a few bottles of my own wine to supplement the lack of a lounge. I called the front desk and requested wine glasses for the room. To my surprise they refused due to covid. Being fully vaccinated and this occurring after the CDC lifted mask recommendations I expect a highly rated hotel to be capable of providing glass wine glasses upon request.We also had a safe malfunction that locked in belongings. It took 3 days and a few hours of inconvenience before the door ultimately was drilled out to regain access to our belongings. Frustrating it took 72 hours to resolve.

Ra
Review №80

We loved our stay at the Marriott marquis. The staff were so friendly and accommodating. I told them it was my sons 4th birthday and he wanted to go as high as possible so they put us on floor 44! The rooms were clean and you literally cannot find a better view in NYC. The hotel was my kids favorite part of his birthday vacation. They also had a pack n play for the baby to sleep in!

Sh
Review №81

Nice hotel in the center of Times Square.

Os
Review №82

Super central location on Time Square. Security and Safety is top notch whilst making you feel welcome.

Ke
Review №83

Nice hotel rooms but a little pricey at times. Right in the middle of times which was really why I pick this hotel when I come to nyc. Staff is always nice and the rooms are spotless. Has all the amenities you need if your staying a couple of nights. Will come stay here again.

Cy
Review №84

The location of the hotel is right on time square where all the actions are, security is tight, no one can get pass the security without showing the hotel card. Love everything about this hotel, the staffs are friendly and helpful, room is spacious, bed is comfy and clean, the view from the hotel is just amazing !! Definitely will come back again next time in town !!

La
Review №85

I can say how the rooms were, but I was there for a focus group and I can say that the people were respectful and the lobby looks amazing

I
Review №86

Great location in Times Square in the middle of everything.Friendly and engaging staff.The bar offers magnificent views of the city and a great way to unwind after a long day of sightseeing.

sa
Review №87

This is one of the best hotels Ive ever been to. If youre afraid of heights (like me) dont look down.

St
Review №88

Got a great room with spectacular view of Times Square. Location is of course great. Central to a lot of the Subway lines. Unfortunately due to COVID-19 there was not an open on-site restaurant but they did give me a list of restaurants that deliver.

Su
Review №89

It was very nice and it was at the center of time Square so convenient 🙂

Ma
Review №90

Loved the stay. Definitely worth to get a view of times square from the room.

An
Review №91

Was able to check in early. Friendly staff even though they’re obviously operating minimally. Clean room with a great view.

Al
Review №92

Positive: Location of the hotel is excellent and is close to subway stations and other transportation. Nice centralized location in Manhattan Negative: The housekeeping staff failed to clean our room on one of our days so we had to call for clean towels.

Fr
Review №93

As of July 2021 there are no services available within the hotel. No housekeeping (not even by request), no food service of any kind, no laundry. Until these services return I cant give more than three stars.

Ve
Review №94

Positive: I loved the Times Square view, and how it was close to so many businesses. Negative: I did not like that they don¿t have a restaurant or breakfast menu. They don¿t offer any food. And the internet on the TV never worked. And lastly they took forever to answer the phone on the lobby.

Ja
Review №95

This hotel is amazing stayed here for the last day of my dc/new york trip it was amazing highly recommed it it was nice excellent service

To
Review №96

Worst experience ever, the receptionist was extremely rude and unhelpful, after 2 hours of waiting for a room I got a dirty room with hair (not mine) in the shower, the toilet didnt work and there was no window or venta in the toilet. Although I asked the crew to clean the shower they didnt do so

M.
Review №97

Great location, spacious rooms, excellent service.

Ma
Review №98

Positive: The staff was great and the location was the best.

Ve
Review №99

Positive: Location and that¿s it. Negative: Really care to know? It was horrible. room was dirty. Called the front desk literally 30 times but they would not pick up. Construction. Windows so dirty couldn¿t see out of them. Fitness center closed. Valet took forever. Horrible experience

De
Review №100

I asked for the clean towels two mornings in the row. I did not get the clean towels all day. In the evening I saw a guy from housekeeping, and I asked him for the clean towels from his cart. He gave me the towels. The next morning I asked again, and laundry did not deliver the towels. I called again on the same afternoon, then I got the towels. I was only asked for the towels to be replaced every day. No one wanted to get my wet, and used towels, so I collected 9 wet towels in the bathroom after three days. Needless to say, all room smelled as swamp.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:1535 Broadway, New York, NY 10036, United States
  • Site:https://www.marriott.com/hotels/travel/nycmq-new-york-marriott-marquis/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2&y_source=1_MjA5Mzk3MC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 212-398-1900
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