Comfortable room, good location. My experience was good aside from waiting 45 minutes ( I needed to stay in line as no answer to call from my room!) several customers in front of me at front desk were upset - no rooms available after they had confirmed reservations, only one front desk agent working to handle all customers with no manager on site at the time of the chaos to assist).

I’m a travel nurse and had to stay here the whole summer. So naturally I became comfortable with some staff here. There were a few technical issues - elevators being down was the biggest one. But many of the staff are very good people. Nelson, Cassie, Roberto, Jason, Crystal, Ron and a few others. I watched many of them take intense verbal disrespect from several guests (I was disgusted to watch one ignorant “Karen” who literally mocked Crystal as she was trying her best to help her and solve the problem this past week) over minor inconveniences and they still kept their composure in tact. I would stay here again. They treated us nurses well.

Im a dedicated Marriott guy, but in this case, not so much.Unlike my recent stay at the Element property in Scottsdale, this NYC location is just depressing.Small rooms and facilities (typical of many Manhattan hotels), but also had an overcrowded feel. Especially in lobby, dining area and elevators (which underserved the building, usually a long wait).Despite my elite status, it took three requests over my first 24 hours to get housekeeping to address the dirty floor in my room (see photo for my recommended accessory, if you still plan on staying here). The rooms all have floors, not carpeting.The free breakfast is crowded and included fatty undercooked bacon. Yum!Small kitchenette is nice to have, and dogs are allowed.

The rooms are convenient for long business trips because it includes a kitchenette and daily breakfast starting at 7am. The best part is the breakfast service, they have constantly improved since covid-19 restrictions. When I checked in months ago they only offered sacked breakfast items, now they have a full service breakfast. I notice how much effort the breakfast crew provides to keep everything clean and well stocked. I have met Elaine who works as a cook and she always makes me feel welcome when I go down to have breakfast. She never fails to greet me everyday and encourages me to try their latest offerings. I would love to come back again to this hotel when an opportunity arises.

Good location. Good breakfast. Ultra small room. Standing in lines to catch an elevatorLiked · Well located. Equipped with full kitchenet and kitchen utensils. Bathroom is remodeled, nice and clean.Quite decent breakfast with very active and helpful staff of the dining room.Disliked · Rooms are ultra small. The elevators are a nightmare. People standing in lines in the lobby waiting 10 minutes for an elevator. You need to plan any Uber appointment some 20 minutes ahead of time in order to catch an elevator.The lobby is noisy and doesnt have a warm welcoming atmosphere.

Where do I begin.The hotel is very outdated and the rooms do not look as they do online. In need of some renovations. Took some time to check in and seemed as if everyone had an issue. Finally checked in went to take a shower lukewarm water. Found stains in sheets requested new room. Only 2 working elevators part of my trip. Small elevators at that packed because it’s a 40 floor building with 3 small elevators. New room did not have enough towels for 2 people. Requested for more towels 3 times before I received. Hallways dirty. Overall do not recommend.

Hotel hallways were dirty, found a soiled towel in the room and very poor mask wearing. Customer service was really good, but would never stay there again.

Stayed for 6 weeks for a nursing contract. The staff were always attentive and would immediately bring anything I needed. Elevators can be pretty busy at certain times. I took stairs alot. Gym is bigger than most hotel gyms. Laundry available. Management were great when my contract was cancelled at the last minute and let me stay for a discount for as long as I needed to figure out my next step. They give you a drink or choice if you show them your steps after walking streets of NYC. Breakfast was hot everyday. And the kitchenette was the best part. My BF was able to make us some amazing dishes with just a stove top. Has full size fridge and freezer and the filtered tap water is a bonus. I love new York water.

I would have given the hotel more stars because the room was small but still a good size, clean and nice and the kitchen and bathroom were great...check in was also great with nice staff...but after I checked out they took $15 from my 75 room deposit without any explanation or bill email. I tried to reach the hotel but was on hold for an hour 3 different times. EDIT: I finally got through and they realized they had charged me the room tax from my deposit instead of when I paid as they normally do. The cs rep was nice but thats not the best biz practice to take money without explanation when I was told I was fully paid and was supposed to be included etc.? Clearly they made a mistake in how they charged it but then they shouldve said so at least via email so the customer isnt thinking theyve been deceived.

Clean room, a bit small but this was expected. All staff were extremely friendly and personable. We requested a few things like ice and extra towels. They were accommodating and brought these right up to our room. AC works well, all elevators working. We were on the 34th floor with a great view!

Its a good option for its price. Dont expect too much details but rather focus on price, room convenience (has kitchen microwave and dishwasher plus a pretty large refrigerator including a feezer). So if your are planning to walk a lot, be close to some of the key attractions and spend little (eating at the hotel). Then its a good choice ! Has gym.

Element Times Square was amazing! We stayed for a weekend in May. The hotel was very Clean, the Location is Perfect, (close to all the sightseeing/attractions without walking out to a huge crowd of people), there are a Ton of Dining options in the area, Friendly and Helpful staff, Nice Large rooms, Great city views, super Comfortable beds, and Hot Breakfast Every morning . Highly recommend!

Overall, the room was so/so. Over a three day stay, we had to request towels more than half a dozen times. The room service came on the second day and took them all without any replacements. They also turned off the air during a heat advisory for no reason. For some reason, they took the tops of our Tupperware and threw them out which was very wasteful. We got there and our phone didnt work, by the end it was still 50/50. The people were nice and room was relatively clean, just overall left a bit to be desired.

Bad service ... I had 4 days the same towels. The rooms have cleaning service only 3 days a week. I arrived on Friday, I asked for extra towels for my arrival and they would not give me any extra. Sunday morning I asked for new towels. When I came back in the evening, after a rainy day in my room there were no clean towels, so one more time I requested towels through the app, but no one appeared in my room. On Monday morning I asked for towels at the desk, before leaving and when I arrived in the evening, my room was clean but I didnt have any towels at all. The breakfast is good, the room was well equipped and clean, it is very sad that such problems have given me a bad experience here. the hotel should buy more towels and hire more people .... meanwhile i will recommend you to bring your own towel.

Centrally located good for family includes breakfast had bad time with elevator broken going up n down by stairs but treatment as Bon voy member was amazing

This little guy was about waiting for me after I checked in. He was much friendlier than the staff, and much happier to be there than the other guests. An elevator broken. Half of the washing machines out of service. And because it needs said twice, a rude staff.

Nice hotel, awesome location.Stayed for 4 nights with family, good breakfast, nice room with an affordable rate for me. Staffs are friendly and helpful!

Nice hotel, love that they have a kitchen in them. Beds are comfortable, breakfast is decent. Really liked the brand of shampoo/conditioner/lotion they have as well. Would recommend.

The room was nice and clean. The kitchen was exactly what we needed. The location was between the Times Square and Chelsea and it was very good for us. We stayed for 4 nights and for the all time the staff was kind!

I am really sad, I paid for a King studio and I stayed in a room that looks like the regulars rooms. I requested a high floor and I also requested extra towels for my arrival, but I didnt get any of those. I had the same towels for 4 days. The receptionist is always busy. Great location, great breakfasts. But the room service needs to improve.

This hotel is definitely NOT four stars -- three at most. Cleanliness: appalling (dirt and waste behind and beneath furniture), customer service: poor and inefficient, housekeeping: outrageously bad (they changed our pillows for two tiny ones for no reason, left only one set of towels and were most unfriendly when asked for one more set). I am hugely disappointed.

Good value, good free breakfast and good location. The elevator situation is unfortunate and the housekeeping situation is sub par (no towels at check in, didn’t get service when requested, no towels after room was cleaned…). They also charged me after I checked out and the manager doesn’t get back to you. Not impressed.

Great weekend here! During on stay our lights went out and took about 45 minutes for them to fix the problem but still a lovely place. Room comes w fridge n microwave, bring ur own snacksI do wish they varied the breakfast options more

If you are looking for afforable price hotel in NYC but also nice, I highly recommend Element NY Times Square. They have choices of room availability. I travel with my 2 friends and my daughter. We stayed in this 2 queen bed room, and has kitchen in it. Fridge are huge like you can put groceries as much as you want. Stove and Microwave work properly.The bed itself is comfortable and clean. There is a desk if you need to work on your computer and also closet with iron too. Its like home! Especially if you travel with family or wanna share with your friends.The only thing annoyed me is just the drain in the bathroom did not work that well, but everything else is great.The staff are hepful but some off them just dont care. But I dont care I travel to NY several times and I basically know how to deal with New Yorker LOL.Overall is amazing. The room is quiet cause there is soundproof in the room. Bathroom complete with amenities as well. Neat !

Hotel is old, rooms are small, lost a pair of airpods here that management was never helpful about. Hotel charged a late checkout fee when extended checkout was requested, even after being a Titanium elite member, manager LUIS LLACH was petty and didnt waive the fee. I had two separate reservations here and stayed 2 hours later on one of them, but when they provided a room 2 hours late for me, they didnt take that into account of my time lost. RUDE and gross.

It Was Really Nice And The Prices Were Really Excellent For It To Be In Times Square NYC 🤷🏽‍♂️

Internet not working - front desk not very welcoming (to say the least).

Horrible experience staying here for the weekend. Was informed by staff because I booked through Groupon that is the reason why they gave me a room with bugs and a shower that had water leaking on the floor. Not great customer service experience!

Not happy with the experience. The staff were very rude and not willing to provide extra help. I had to wait for 50 minute for my checkin even though I did mobile checkin and arrived after 4:00PM. No room service even though requested. I will recommend Holiday Inn that is next to this hotel much better and will recommend to stay there next.

Absolutely the cleanest room!For NYC, good size room for 3 adults and one 6 yr old.Staff is upbeat and respectful.Conveniently located around the corner from The Port Authority.So impressed!!

Nice hotel for the price the rooms smell like the typical new york hotel (cigarettes and bleach) but the rooms are more spacious and you get your own little kitchen which is awesome for longer stays, however the street it is on is pretty ghetto with scaffolding everywhere its not really a pretty site

The staff here mostly the front desk are very nice and helpful they are professionals cause they know how to handle customers in a professional way! And the room is clean and good!! Location is great also we’re just minutes away from all the attractions in NYC would highly recommend this place

Hey, its not a 5 star hotel but I love it. Great location and the staff are friendly and helpful and a couple of them are pretty cute!

Great hotel with a great view. I got a reasonably priced room for how close it is to Times Square

Good - Nice staff, Cozy, Kitchenette was a great feature to the room with glasses, bowls, & plates. The view of time Square was beautiful both day and at night.Bad - They don’t have duvet covers, they just use a sheet underneath and a sheets on top. The duvet itself was stained with what looked like mold. Also the water didn’t get very hot I had to go to the other room I rented and that room had hot water.Overall it was good, and I would stay again but would definitely bring my own bedding.

The décor of the hotel was average. The location was great. Unfortunately my stay in early summer 2021, they seemed not prepared for the amount of guests that were staying at the property at that time.

The room and the kitchenette were gorgeous. There’s a fridge, a microwave, a stove, a toaster, and a plethora of kitchen appliances. The bathroom was well kept, as well, with a great shower. The staff was very kind and helpful- specifically Jessica. Jessica was a great help when we arrived, give this girl a raise! Overall, we were very happy with our stay, especially at such a low price. We will definitely be coming back to this establishment!

What can I say? Ive stayed from Tuesday-Sunday. The room was clean and tidy, bathroom was clean as well, sheets on the bed were made. Rooms comes with a good size refrigerator that comes in handy when staying for awhile. Theres a sink to clean the dishes they provide for you along with soap to help clean. Room was also provided with a desk for any sort of office work or for reading although it didnt come with a chair to sit at the desk with.Why I gave it three stars was because in the description of the website it had said the room was soundproof but our room was connected to another room through a door. The temporary neighbor was pretty loud especially whenever he slammed the door at night and the sound was heard. Through the connected door in our rooms we could hear him talking loud at times.whenever I took a shower the hot water would always come in first. Yes I like hot water but whenever I wanted a lukewarm shower the cold water would take some time to come which shouldnt be the case but it was.Overall, the stay was okay at best. Ive been here before other times and the experience was much better than this one. The hotel price per night is very affordable but beware of holidays where the price skyrockets especially booking last minute.

Unpleasure stay! The day before leaving the hotel a few security guards barged into our room. After a frightened scream, they quickly exited apologizing. Half an hour later (nearly 2am), the hotel’s landline rang waking us up. Upon answering the phone, an employee said he required our presence downstairs immediately in order to set our bills straight - it is worth mentioning that we had paid all our expenses the day before. The man went on to state that if we did not cooperate, the security guards would forcefully remove us from our room. My son approached the front desk and explained our situation. Even after recognizing our payments, the attendant requested our credit card in order to be sure we could stay. After returning to the desk with the card, the hotel’s employee stated that he alone had fixed their problem, and that there was no need to swipe the card. His justification to this whole event was that another employee had miswritten the data in the system. I am not sure whose mistake it was. Still, the hotel unfairly submitted us to an extremely humiliating and distressing situation.

My stay here on May 30, 2021 was disappointing. Here are the reasons in the order I thought of them:1. the elevator was a nightmare: the hotel workers always used one of the elevators, so there were only two available for all of the hotel guests. I had to wait 10-15 minutes each time to use elevator whether going down from or up to room on 9th floor2. wrong name on TV (Recardo instead of Ricardo) which was never corrected even asking two front-desk workers. I was told it was changed and that it would update after a short time. I checked the name when I left the next day and found that it was the same, wrong name as it was right after check-in.3. there was no phone in the room to contact the front-desk.4. once hot water was turned on with the cold water running, the cold water stayed hot even after the hot water was turned off.5. weird, passive aggressive attitude from the person who checked me in. At one point, she explained something both too quickly and too quietly, and I said gently that I didnt know what she was talking about, and she repeated with a passive-aggressive attitude that I didnt appreciate and found unprofessional.6. stale, hard bagels for breakfast which was the main dish in the breakfastI expected a lot more from my stay.

At 3 am I needed some assistance in the room with the toilet.Reinaldo was up and helping me almost instantly. I travel extensively and so this was a happy help. He is outstandingHandled it with ease.When someone in hospitality rises to the occasion you sing their praises and that is what Im doing.HES a GEMAnd deserves recognition from WESTINI CANT THANK HIM ENOUGHI will return bc of him

Worst experience! Staying here, and I have had to change rooms twice already. The hotel has problem with water. First shower was freezing cold, second room was scorching hot! The front desk does not answer the phones so I have to go down 30+ floors to complain. A disaster!“Breakfast” leaves a lot to be desired! One bagel and one orange. That’s it!Stay away!

My experience was incredible!The facilities, the cleaning of elevators and loby.the rooms are very comfortable, each with a kitchen 100% equipped to cook or keep what you buy cold and fresh. Each with a clean, bright and comfortable bathroom.The cleaning service is wonderful, the girls are very attentive and dedicated.The attention at the reception was incredible at all times, from check in to check out. They have helped me in a fantastic way.The perfect location in the middle of Manhattan.I decided to extend my stay because I was fascinated by the hotel and the most incredible thing is that you dont need to change rooms if you want to stay.All stars and forever my recommendations to all who visit NYC.

Comfortable room full kitchen set with freezer and even pots and pans to cook large bathroom and a wonderful shower everything anyone could need for a comfortable stay

Centrally located small nice hotel with breakfast its Not the Marquis but good to sleep elevators were broken so it was hard to catch one Front dea staff was overwhelmed but compensatws for wait

Great location in the middle of the Mid Town. We had a kitchenette in our room, very convenient.

Great breakfast, amenities, Nelson run extra miles for guests, nice room size....Cleaning staff need to be better.

Hotel was fine. Neighborhood, not so great. Had to ask for extra towels a few times before and finally got some.. the next day. Never did get the extra blankets we asked for

We really enjoyed our stay here! Our room was beautiful and clean and the front desk staff were kind and helpful. For the value and location, I definitely recommend.

Visited during covid. Hard to park in front to check in. No onsite parking or valet. Had to walk 2 blocks to that. Was told it was $45 a day and that the lot gave a discount. They dont. Cost was $58 a day to park. Heard other guests complain about flooding in their room... our sink leaked and we had issues with our toilet. Not a horrible stay, but I would try a different property on my return.

We stayed in this hotel on September 2019 with a 3 years old child. The hotel was clean, breakfast was good and location was great.

Avoid, Avoid Avoid!!! Upon arrival, after a 14hr flight, we were told our room wasnt ready(it was 4pm) and could not be confirmed. Ishmail would not discuss although his colleague Crystal managed to find us a room(dump!!) after waiting for 30 minutes. Please dont be fooled by the photos provided by the hotel website as they are misleading and deceptive. This was supposed to be a double room. The mattresses were so small that they didnt even fit the bed frame. Not to mention that the mattress was clearly in bad shape, check out the photos. The photos on their web page clearly shows 2 full to queen size mattress with 5 plus pillows. We had 2 pillows on each bed and 2 towels for a family of 4. The bathroom appeared to be updated but already showing serious signs of wear and tear. The breakfast was a sausage,egg and cheese sandwich only with a small selection of drinks. I would not recommend this hotel(hostel) to anyone and Marriott should consider either drop this property or doing some seriously quality and service standard improvements. My husband is a Bonvoy Gold member and this is by far the worst experince at a Marriott property.

The room was very dirty. The floor was sticky and with dirt, same thing in the bathroom. We even found a rotten orange under one of the beds. We requested house keeping and told them about the orange. When we came back the only thing they did was to sweep the floor. And the rotten orange was still there. Never again.

Great rooms , great toiletries , great staff ;The shower will soak your bathroom

Very nice stay at this hotel. The staff was helpful and the rooms were very clean. The mini kitchen is a plus and very convenient. If you are looking for great hospitality in Times Square, consider this place.

I gave this two stars mainly because of the location. It’s in a very central spot to everything we wanted to do in Manhattan… but I would not recommend this hotel itself. The room was very tiny and the whole place smelled like weed. The elevators are terribly slow, the breakfast has been changed to a brown bag with a pre packaged muffin, bagel and an orange (no beverage was even offered.) I made a reservation for two guests but the room was supplied for one with one drinking glass, one wine glass and one bath towel. We were looking forward to the roof top terrace that was raved about in the online reviews but found it locked (due to COVID) once we arrived.

Had an edible arrangement “delivered” to this hotel. Front desk agent signed off on it and kept it for themselves. They didnt notify the room number and kept it for themselves. and simply lied by saying they didnt receive the delivery yet they signed off on it.

Room is not clean and tidy enough, room cleaner speaks little English. Complimentary breakfast is a recommend.

I definitely wouldnt stay here again. Im a silver bonvoy member and have stayed in some beautiful hotels. This isnt one of them.The one person who checked me in was super friendly but other than that, the staff doesnt even greet you. The neighborhood isnt the best (and Im a native NYer). Most of the people staying in this hotel are young. Its like a local hang out spot for a night in the city.The room was horrible. Dents in the wall and furniture, broken bathroom mirror. Ive seen college dorms that are nicer. Quite frankly I wouldnt take a free stay here. Im starting to realize that not every bonvoy hotel is a nice one.

First of all, the room we booked, that was the best one, was not available when we arrived. They told us that it might be available later but it never was.Room was clean, but, for during our four days stay, nobody came to change the sheets and towels, or to take trush. Also, breakfast supposed to be included, but we only had breakfast for one day, they have it only on weekends, no one told us that.

At the element hotel was poor customer service in the sense that most of the receptionist were slow. To begin with I was given a key that didn’t work for a room that was assigned to me. When I got to the work key didn’t work and I herd someone in the room. Went down back to the receptionist which I had to wait in line again for. After a couple of minutes later the receptionist said she will make a call to room service to see if the room is occupied or not. She confirmed with the room service worker saying the room isn’t occupied she gave me back the key card. Went back to the room and tried the key card again and it worked but only to find out out people were occupying the room. Afterwards I head back down to the receptionist who showed no sense of urgency immediately went to the manager and explained what happened only to reassigned me a different room but didn’t say hey we will extend your time after wasting my time going back and forth. Just a horrible experience. But I can say this the room was well cleaned. Customer service sucks no sense of urgency or compensation. Poor management as well.

A surprisingly large and full featured hotel room in the heart of NYC. Just ten years ago a hotel room like this with kitchenette, full size fridge, breakfast served, modern bathroom, clean interiors and reliable Wi-Fi would be $300++. Instead, since the entire 39-40th street area is now packed with notable hotel chains, a room at well less than $200 makes this eminently reasonable and enjoyable. Yes, it is still next to Port Authority bus terminal so you will have your share of sketchy characters around but usually nothing dangerous. Lots of police around on 8th avenue. Great access to good bagel places nearby, the legendary B&H photo store and Hudson Yards. Parking at nearby garage is only $40 a night (yeah this is NYC) which is just a necessary evil on weekdays. But on weekends when the loading zones are all available for parking it is not that hard to find a free spot to defray the cost. Staff was professional and helpful even during the chaos of COVID. Elevators are fast and the front door requires keycard access and they always had a concierge/security out front.

Was exactly what we needed for a night. Nice and helpful staff, great beds and a full kitchen.

The front desk lady was professional and pleasant to speak with. she kept her composure well even when faced with a blatantly rude male customer. Two thumbs up

Not good. Rooms are spacious and clean but so many issues. Tap broken twice. No hot water. Then dirty water. Laundry room machines out of order. Broken intercom/telephone. Even simple stuff like the hand sanitizer never replaced. Breakfast is awful. Building seems to be falling apart. But staff are friendly and nice and the rooms are well equipped.

Was in the 30th floor with an amazing view. The staff was nice to me. Things are so different now then what it use to be in the city but at least everyone ( customers) fallowed Six feet away guidelines especially in elevators

Only good thing about the hotel is the location, breakfast is a joke in here. Service is bad as it gets never going to stay here again

Nice hotel, great breakfast included, great views of the city

Bad breakfast and super small.

It was ok, I’m a silver member and was disappointed in the long line at checking, I knew this was lower level Marriott hotel. Major issue was the room smelled like cigarettes which is a no no

I wouldnt stay here if I was you because you may get a room with only hot water and no cold water or vis versa or a room that only one eye work. You may also get down graded and then stull charged for the original room you booked. Then if you bring it up to the employees they say you are being aggressive and even tho you stayed there 8 times after there you one day get put on there do not rent list. Management only cares for there employees and no longer cares for there guest.

Frist day we arrived the reception was rude but the other girls reception was very nice and the room its not was very clean

If anybody is searching for good deals for hotel rooms check ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ reserved a hotel on there and they had the absolute best rates worldwide!A rich breakfast eggs vegetables all nice and clean. We will return to this hotel nice room clean and big.

One of more affordable and modern hotels in NYC located on 39th street, its in the area of all attractiins and transportation. Rooms equipped for you to be make to make your own meals fridge, stove, microwave even dishwaher.Bathrooms also nice. Rooms clean its like staying in an apartment

Hotel is ok for the price. Location is wonderful

Good price. A little busy sometimes and just outside the surrounding arent the cleanest. However the room are spacious and clean and the location is the best!!

Its a decent hotel. The interior and the look is a bit cold and dark for my taste, but the kitchen and big room sizes make up for the paint. You can plug other devices into their tv, so you can watch whatever you want, even beside really rich tv channel options. They also have laundry in the basement. It is the button c in the elevator. The washer is $2.00 except for heavy and perm is $2.5. the drier machine is $2.00 for 45 min, and additional 10 min is a quarter.

Had to change room multiple times because of issues with each. The staff and the guests are a nightmare and so is the area at night in general. Stay here and find out what I mean or go to another hotel

I lived here for 16 weeks while working in a hospital during the Covid crisis and I couldnt have asked for a better place to have a home away from home. The staff is very friendly and helpful and always accommodating to reasonable requests. My room had a stove, dishwasher, refrigerator, and microwave. Since I could cook and store food it made the stay that much easier and more economical as well as added to the feeling of being home. It is very conveniently located midtown with less than a 5 minute walk to Times Square. It is also about a minute walk to the port authority bus station, which has a subway stop for several trains. You are about a 10 minute walk from Penn Station, which is a major subway hub as well as Amtrak and the NJ transit line. There are several neighborhood restaurants and bars all within a few minutes walking distance that offer everything from burgers and fries to fine dining. There are also several international dining options - Italian, French, Asian, Pakistani, and African just to name a few. And for those on extended stays there are several grocery and convent store options within a few minutes walk so you can stock up on essentials. Overall, it was a great experience and for all the time I was there I never encountered anything but excellent service and a great room at a more than reasonable price.

The service was awful, they send us to another hotel cause they didn’t have the room, they didn’t paid the transfer, now that we have to go back they say that they don’t have a room ready and in the hotel we are they say we have to leave or they’ll charge a penalitie, so now we don’t have hotel. Bad service. The people at the front desk super rude. Dont book there. A complete nightmare.

Only issue I had was there was a light oder of weed coming through the bathroom exhaust from next door. Outside of that I loved it

So small and not clean! Yuck!

Great location. Pet friendly. Great for families.Has refrigerator, microwave and a small kitchen as well.

I stayed here from 1/15 to 1/18/2021. I loved the area. Walking distance to Times Square, Rockefeller, stores, Central Park, Carlos Bakery, and pizza shops! (who doesnt like PIZZA!). I loved the kitchen it had, it had everything we need! Due to Covid, breakfast is not too fancy however it was packed in a box (grab and go). We were able to have a light breakfast before heading the streets. The hotel was very clean and the view was great! But what Im going to brag about is the service. This nice young gentleman on the front desk deserves praise. I was charging my phone and iWatch in the lobby the day I was leaving. My Uber arrived so I rushed to it and took my phone with me but forgot about my iWatch. He ran outside with my iWatch letting me know that I left it in the lobby. What an amazing person! Kudos to him! I loved his honesty and service and for that and so many other reasons Ill stay there again whenever I go to NY! I hope management is able to see this message and recognize him! We need more people like him! IG: las.pellot

The junior suite was IMMACULATE and the girl at check-in was an angel and showed me extra attention since it was my birthday. So friendly, respectful and polite. There was a small issue with me leaving my shoes and it was said to be in lost and found but when I went to pick them up they were nowhere to be found. After speaking to the housekeeping manager she felt bad and gave me a full refund AND said whenever I come back to call for HER and she will make sure I get one of the best rooms (as if I already didnt have one 😍). So I know where Im taking my daughter as a graduation gift 🙌🏾👩🏾‍🎓

Studio Apts great for longer stays and cheaper than AirBnB

Decent, busy, authoritative on the verge of militant staff. Location location location.

The room was crisp, clean properly lit, great kitchenette, fridge no issue. Would like a smart tv that i could mirror too. I had a tv which had apps but i needed to already have been a member of those apps. The bathroom was so clean and after use, easy to clean. Its nyc. You really cant make the outside so great since you only have limited space of a front to do so. So its not great, but its a trick. Walk in and boom a really nice couchful lobby. Its not lounge like since lighting is at an operable level, but a better welcoming feel then that of other hotels both private and franchise chained.

Comprehensive rooms. You could easily stay here while looking for an apartment

It was a nice chill clean spot. I would visit again.

Superior customer service and great quality and comfortable rooms. Right next to the bus authority, subway station is nearby and times square is a short walk away. Would stay again, if i wasnt moving here. 4.5 for the room, 5 stars for everything else.

The place for the ratchets, el barato, parTy n Play ppl, and escort. Not family friendly not ever since the covid hit.

The place looks a bit ugly in the front and a lot of people hang in the front but the rooms were very nice and clean. The front desk staff was a bit moody but it wasnt nothing I couldnt overlook. Theres a fridge and stove inside so you can store things and they serve breakfast in the morning. The price was reasonable. I will definitely be staying here again.

Every thing about this hotel is great:Location - just one block from port authority and 42nd stRoom- cleanBed- soft only two pillowsShower- very nice with a detached shower head and over head shower.Tv- comes with music app you sign in and show time freeNoise- typical sound barrier, you may or may not here the people in the room next to you.Lobby- clean and non crowded with WiFiWiFi- great for streamingKitchenette- clean comes with a few items to making cooking I think each room is differentRefrigerator/freezer- was clean and spaciousMicrowave- cleanRoof top- was open it has a nice viewLike review if you are booking here

Very clean hotel. Nice and spacious with kitchenette in the room! I plan to stop by again

The hotel room had a kitchenette and it was clean :D the negative reviews had me nervous 😓Shout out to Crystal for calling me when my guest arrived 🙌🏾

Great customer service. Location is hard to find.

Very clean and pretty hotel. A very nice view and very nicely furnished. Improvements: Wi-Fi, elevator, and standard issues. Breakfast very good for an American breakfast.

This place has really gone down hill since covid began. Its sad

This was my first time in an Element brand hotel (although I am a regular guest at Marriott family of hotels and Westins). I was so very impressed with the genuine friendliness and hospitality of the staff at this location and I will definitely recommend it to all that I know who may travel to NYC. In such a city that gets so many tourists, service in hotels and restaurants can be a bit lackluster a lot of the time (Im sure the industry gets their fair share of jerky and demanding travelers), but everyone I came in contact with at Element NY Times Square West was such a pleasant and helpful person. And then the little surprise touches like the wine/beer and snacks reception M-Thurs and the really fantastic buffet breakfast each morning were just icing on the cake. Likewise, the room was well-appointed and had enough towels daily (a real pet peeve of mine) and was really quite spacious for an NYC room indeed – plus it even had a small kitchenette in the room! And finally, I loved the extra surprise and delight from one of the male front desk staff who so kindly told my mother, Its on me! when she went to buy an iced tea after a long day of touring around the city. Such a sweet gesture and just overall, this staff truly drives home the feeling that you are a valuable and appreciated customer. I can also say this with utter certainty because I have stayed just 350 feet west of Element on 39th at a competitors chain hotel and their staff had that Im forced to be nice, but Im really just being passively condescending to you feeling whenever you talked to them (and their property was dated, rooms were small and a bit shabby/not sparkling clean). Element wasnt anything like that at all! It was really a treat to stay here and I plan to explore more of this brands locations in the future for sure. Well done to the NY Times Square West location! (and p.s., if you have the time when there, they offer a lovely fitness center, including yoga classes and even a few free loaner bicycles to take out in the city – so neat!)