Very tired hotel in desperate need of restoration and staff change!If you’ve ever stayed at a W before, think again before booking here. The hotel is in desperate need of a renovation, a lot of tired paint, furniture, can hear a lot of your neighbors/cleaning staff, no body wash only soap and a shower so weak that your hair does not feel clean at all.The staff at check-in stated that the hotel was fully booked and no platinum upgrade available, but after a quick look on the Marriott app showed this was not true. Thankfully after speaking to another staff member, they managed to “find” the room.On a more positive note, the central location of this hotel makes visiting many locations simple. We had planned, due to covid, to do more takeout and eat at the hotel, but we only spent the minimum time there.Please do your research before booking, and hopefully this W will receive its long overdue upgrade soon. In the meantime, do yourself a favor and stay elsewhere…

Amazing view from the hotel room - just what I wanted! The room was clean and the employees at the front desk were nice too. I will definitely be back!

The W had long lost its luster. But now it’s lost those small essentials that make a hotel, well, a hotel. If it’s pouring rain, the hotel has no umbrellas to lend guests. Checking out and still have hours before you need to head to the airport? The W no longer stores luggage until your departure. Taps and faucets are clogged, windows are filthy. I’ve learned my lesson. Next time I’m visiting lower Manhattan, I’ll definitely stay somewhere else.

If anyone is searching for great deals for hotels and resorts go over to ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ reserved a resort on there and these guys had the absolute best rates any where!We always have a great experience here, mostly because of the awesome staff. They are super welcoming from the moment you walk and friendly throughout. Our dog Gilly has been going to this hotel since she was a puppy and the staff still recognize her 2 years later. Pretty amazing.

Old smelly carpeting. Dirty day beds. Instead of a comforter, our room had an old grey flannel blanket that looked like it came from a college dorm. The pipes in the bathroom leaked and the ceiling paint in the bathroom is bubbling from a clear leak. Not worth the money. They are understaffed and not interested in their clientele

Problem is, 15 months ago (Jan 2020), it was excellent. For a higher price, my stay in late May 2021, got me a smaller room with one partially blocked window. Lesson learned: avoid the higher floors that have partially obscured windows and fluctuating water pressure. Best features of the hotel are the great neighborhood and excellent lobby level restaurant, The Irvington.

Exactly what youd expect from a W hotel in a major city. Style, quality and service are excellent. Rooms are a bit tiny but perhaps thats just what you should expect in NYC.

It’s very nice! Staff was lovely. The location was great. This wouldn’t exactly be my go-to hotel in New York.

The hotel is in terrible shape, with outdated rooms. We canceled the rest of our stay and went to the Standard instead

Excellent hotel, great area, quiet at night. Very close to Subway system, great restaurants..

Most of the staff are very hospitable and friendly. The management is specially helpful.

Worst pesto pasta ever. Mediocre service. Inattentive staff.

My cousins Derick and Sharon and Jose work there security

The stars giving us totally dose not reflect the quality of the room 😵‍💫😧 as I felt entering to ghost 👻 house

The hotel staff and hotel accommodations were excellent. The restaurant attached to the hotel is an utter debacle. Edwardo the restaurant manager is an incompetent, rude, obnoxious, baffoon. For a place struggling to survive treating your guests with distain is not good for your long term survival.

Zero food & beverage. Lobby roped off completely is unwelcoming and inexcusable. Only one front desk employee who drones on and on about personal life to each customer. Front door bring locked for protection makes it seem like establishment is closed down. I get it that Cuomo & DeBlasio have ruined things, but this hotel isnt helping itself either.

Minimal perks for how much it costs per night. Way over priced for what you get.

This hotel is amazing. The checkin and checkout were seamless and theyre amazing to dogs. The rooms are huge, uncluttered, contemporary, and well maintained. The staff are amazingly trained, super friendly, unintrusive, and very responsive. They cleaned our room any time we asked them to without fail and in a minute. The Whatever/Whenever is amazing: you want a vase, a dog toy, a microwave? Theyll get it for you. Room service is pricey but drool worthy. The room is enormous, the bathrobes are super comfy, I really couldnt have asked for more. Highly, highly recommend this hotel!

Nice and conveniet location,

The best hotel staff in New York- everyone is so kind, friendly and helpful. I stay here 5-6 times a year and truly appreciate all the employees; from the doorman, to the front desk to the sweet man who brought me extra pillows and a blanket! They are a pleasure. Now-the rooms need a refresh. This is a Marriott issue, not an employee issue. I have stayed here for years, and the rooms look tired. There are many times when rooms go for $600-$800 a night. And while they are spacious, they are worn, and don’t reflect $800/night.To me, this place is a gem! Surrounded by tons of great restaurants and shopping, you are in a perfect location to explore the city and not be near Times Square, lol!

We were in awe from the moment we walked in. The sparkling Christmas tree, the huge staircase, the very welcoming staff. The room was another Wow! High ceilings and we had a nice view. So spacious. Then when going out, staff again so helpful with getting us Taxis or helping us watch for our Lyft. We didn’t want to leave! Also complimentary coffee in the morning was a nice bonus! Would prefer to not have the $25 destination fee because the prices in the mini bar are outrageous and we buy our snacks at CVS, but that is not the hotel doing that, it’s Marriott itself. It’s not like there was an option not to, So we took our $25 worth of stuff (2-waters & a Gatorade)! Also, we ordered pizza delivery and at past hotels we had to go down and meet the delivery person in the lobby. Here security called us to confirm we were expecting a delivery and then escorted him to our room to deliver. I loved that!

Although our room wasnt ready when expected, The W resolved the situation quickly and appropriately. Courteous staff. We got a corner room which was a nice size, especially for New York City standards. We brought our dog and they brought her a bowl and treat (they forgot a bed for her, but whatever). We asked for a fridge, they brought that quickly. Union Square is a great area to stay.

Overall very satisfied. Service was hospitable / got requested items immediately when called for (slippers,Coffee maker). Front desk was super friendly. Location was convenient. More New York than the hotel, but the food costs were outrageous. Other than that, no major complaints.

A bit biased because I’m a regular for years but the WUS is still an outstanding, consistent experience. The staff are amazing. Location is so nice and convenient to everything. Great views can be obtained usually. Rooms are well kept and appointed. You know you are being well cared for. They have kept this quality up for well over a decade.

I arrived every night to a bed that was never changed. Here’s the last night pulling back of covers

Where do I start? Whoever rated this hotel 5 stars I’m truly curious if you checked your mattress? This hotel was beyond overrated. I traveled to this hotel for business and the first room I was assigned had a stain on the comforter. So I politely called and said that I just would like a replacement comforter. I decided to check my mattress and discovered a disgusting stain on the mattress. I alerted the staff immediately and they moved me into another room. When I switched the other room, the robe looked like someone used it before so I proceeded to check the mattress yet again. And what do you think I found? Another stain. I called management and they told me that they had cleaned that bed and it was fine. They keep the mattresses for 1.5 to 2 years and then they will switch them. He proceeded to tell me that the “wine” stain on my bed was because it bled through the protector and they hired a professional company to clean it. So they kept me in the room and decided compensate me by giving me 3 free drink cards for my “inconvenience”. Then the service downstairs was equivalent to a low end Denny’s (and I love some Denny’s). My main issue with this experience is I felt like a would go to another room and find a stain. And my main point is it looked completely unsanitary and disturbing. I just switched to Marriott and I thoroughly regret my decision. If you are going to stay in NY, please listen to the following: 1. Do not stay at a W (if you do, check your room) 2. Stay in Brooklyn/queens 3. Stay at a Hilton. I hope this helps someone avoid paying 400+ a night to sleep on a dirty mattress in union square.

We had an enjoyable stay in NYC at the W Hotel Union Square. The staff was friendly and helpful and the rooms were clean and comfortable. The check in process was smooth as was the check out. The staff was able to hold our bags for us on check out so that we could still go out in the city before we departed

The room is really dated and there are very loud noises from the elevator (sounds like a yelling whale every 3 minutes). Have to run white noise to sleep at night but still get woken up. Disappointing, maybe this was a cool hotel 15 years ago. Doesnt look like it’s been refreshed since. - Dirty wine glasses (both are), gross shower head, switches look like the 70s. - Also found black hairs in the bathroom. - When room was cleaned, didn’t get new towels, or remove the used ones. - If I try dialing anything (room service, front desk, etc) it’s a busy signal. I told the front desk and they asked if my phone was broken? I don’t know. - room is humid. Maybe only can do heat OR a/c? Came back and room was 76 degrees, lowered the thermostat but no a/c. Hot and uncomfortable just from sunshine into the room. Outside was 35 degrees, so it was very uncomfortable.Overall, great as a 2-3 star hotel. Not what I expected from the W. Also charged a resort fee - but there are no amenities.

Pretty nice hotel, great spot close to work, and not that far from other spots in the flatiron area. About a 15 minute walk to eataly and other areas.Nice king room as well, plenty of bathroom space, really warm water which is a huge plus on a cold visit to NYC.They also have a really great restaurant attached to the hotel. They have a pretty good breakfast menu, and I was able to get some items that worked with my gluten and egg allergies.

Our stay at the W-Union Square was incredible. From the time we checked in to the time we checked out, every possible service we needed from staff was met and exceeded with courtesy, friendliness, and hospitality. The room view of our suite was amazing, overlooking Union Square. The suite was spacious enough for us and our two kids-and when we needed the crib delivered and the couch turned into a daybed, the staff did so quickly, efficiently, and with top notch service. The bed was incredibly comfortable-were now on the hunt for the same comforter for our bed at home! The only issue we had was the rusty water in the tub when we went to give our kids baths. Even after letting it run for 15-20 minutes, the water was still quite brown and we ended up having to shower with the kids. Also, for the price we paid for the suite, it would have been nice to have some complimentary beverages included-even the bottled water cost $6-9 each.

We always have a great experience here, mostly because of the awesome staff. They are super welcoming from the moment you walk and friendly throughout. Our dog Gilly has been going to this hotel since she was a puppy and the staff still recognize her 2 years later. Pretty amazing.

W Union Square offers a lot to do around it and Ive stayed here quite often! Its a nice location for dining and entertainment close by like the movies, restaurants, park and local bars in the square. Its also a quick walk to Park Ave and lots of shopping! The staff is amazing and the food downstairs in the lobby is great! Highly recommend for getaway or business!

Overall nice hotel. The doormen were very friendly however the staff at the reception counter were not nearly as friendly. They were just average not forthcoming with information. They would answer questions but with little to few words not a good quality for the face of your hotel. For the price of this hotel per night I expect more. Had some hot water issues in the shower, and my room stayed over 75 degrees regardless of the fact my thermostst was set to 65.

I have to reconsider my Bonvoy membership and credit card. I pay a 395.00 annual fee for a credit card which is suppose to provide elite service and experience. It does neither. I miss the days of Starwood and its service. I am not alone in my opinion. I have spoken to other guests and even some Marriott employees(former Starwood),and they feel the same way

For the price and location youd expect better. The bed was nothing special. The TV was small and old and they bathroom was meh. Not a bad hotel just not great either. Living room and Irvington were great though.

If youre looking for a place to stay thats close to great restaurants and the beautiful and fun Union Square are W Union Square is it. The staff are wonderfully accommodating, the hotel is clean and stylish. Im so thankful that W hotels joined with Marriott so I can now enjoy my Marriott Bonvoy membership to include all of the W hotels.

We took the kids to NYC for the 1st time and stayed at the W - union square. It was a great location as we were able to get everywhere quickly. The rooms were surprising spacious for New York which was a huge plus. All of the staff was very friendly and helpful. It was nice to have a restaurant and bar that was kid friendly as an option. We would definately stay there again when we are back in New York.

Joyce was amazing recently as I had to make last minute changes to my reservation and she went out of her way to call me back and be so kind. She was so friendly and helpful for a working mom home with a sick kid. I cannot thank you enough. I stay here regularly and I have always had such a nice experience. The people who work here are so gracious. Thank you Joyce. You made my day:)

Very average experience with the exception of our housekeeper who took exceptional care of us during our stay. The price charged does not at all reflect the experience. Our experience should have been better for the price charged. Good location and near Union Square Park and lots of great restaurants.

ProsRoom: Room was not too cramped in terms of space.Destination Fee Credit: While I generally dislike destination fees, I am happy that I could use it against in-room dining (over priced as they charge a $10 in-room deliver fee + close to 20% service charge but still) so not giving it a negative.Doorman: The doorman was friendly.ConsLighting: Room lighting is terrible especially by the bed. Needs more light to be able to work.Check-In Experience: At check-in, the check-in agent was extremely snobbish. Not even a welcome to the hotel message or greeting. Did not bother mentioning the breakfast amenity benefit (which fortunately I knew beforehand), asking for my choice etc. Absolutely terrible experience and such a negative attitude. Fortunately, doorman was friendly which is why I give the hotel a 4. Else, would have been a 3.

Without a doubt, there are a lot of hotels to choose from in New York City. For me, this one stands out based upon the quality of its staff and available amenities. Every staff member I encountered was helpful and courteous, and appeared to enjoy where they were working (rare these days...especially in New York). Dont pass up a meal at its restaurant Irvington, or its drink menu. Again, the staff at Irvington was great. If you are visiting New York for the first time, the inclination may be to stay directly in midtown. Be sure to consider this hotel as it has easy access to midtown, but provides a slower pace and less crowds than youll find in midtown.

Magy does a GREAT JOB... OUTSTANDING. The Bellmen are welcoming. Rooms I typically are given are spacious and comfortable. Wish I could have breakfast or at least consistently have a microwave and coffee machine in my room (without asking ... I have to ask every week and sometimes I get them ... sometimes even when I am told they will be in my room).

Service was great I wish I could remember the guys name that checked us in. Room was good but I was hoping the room has a nicer view. I do like that the $25 hotel fee they give it back to you as a credit towards the snacks or drinks in your room.

Having stayed in several boutique hotels in the area while visiting my son at NYU over the last 4 years, it was nice to actually get a very roomy room for once. The bathroom was actually full size which is very uncommon for most hotels in NYC. Waterfall shower heads at other hotels are nice for most but make keeping your hair dry if you dont want it wet is nearly impossible. Our room had a nice wall mounted shower head. We had the Spctacular King Room booked through the Starwood Hotels website. Another great plus for this hotel is the very close proximity to Union Square Subway Station which has lines that run in all directions. Overall, everything was perfect!

I had an overall good stay at the W in terms of the professional and friendly staff, the comfort of the room and the location. That said, I asked that a copy of the New York Times be delivered to my room. The first night I was assured it would be, but there was no paper. Then I was told it was not available because of the holiday. On Saturday I asked for a Sunday New York Times and was told there was a chance one of the people at the desk could find one for me. That was a no go as well. So you cannot get a copy of the New York Times at the W Hotel in Union Square!

W Union Square is an excellent choice if you are looking to experience the light, bright fun side of NYC. Right on the Square and close to everything. Excellent atmosphere. Great 5 star restaurants within walking distance and neat casual places too. Have breakfast in the park and just enjoy NYC as it should be.

This is a fantastic hotel right in the heart of Union Square. The staff are great, the rooms are a good size and it has all the amenities you need. I have a client in the area and prefer to stay here when Im visiting. This visit I arrived a bit late and they upgraded me to a great room n the top floor. Very happy and will certainly stay here again.

Hotel experience here was great. Very clean lobby and room, friendly staff, and conveniently located. Decor was outstanding too. Will definitely stay here again in the future. Bottled water for purchase was perhaps in too many spots in the room, very tempting. But overall awesome place.

Charged me and my boyfriend a $300 “smoking fee”. Management said that after we checked out they walked in and it smelled like smoke. Absolutely disappointed in this overpriced hotel. Also we checked out at 8 AM & they wrote 2PM on my receipt.

Am an ‘Elite’ member and I stayed at the W Union 2 years ago for personal trip. I returned and encouraged friends to stay as well. The rate was right according to internet pricing. At check in we were informed that a $25 daily mandatory charge will be added to the bill for in room service. Can’t use it at the bar/restaurant downstairs which is operated by an independent entity. Ordered an espresso $9, and bread basket $9. with mandatory room delivery charge of $10 all other taxes and tip, this ended up to be about $40 Since they don’t offer breakfast at their hotel, you are stuck with room service. Very poor marketing. Better hike up the room rate and get rid of this $25 daily charge. Maybe business travelers care less, but for my personal traveling I like transparency on what I’ll be charged at time of booking. I needed this location and would’ve paid extra for the room but got turned off by this mandatory charges.

I have stayed at your hotel many times. Upon checking into the hotel on January 4th, I was greeted by a delightful gentleman at the door. His name is Dave. I had a reservation and stayed at your hotel for 11 days. I was in NYC to celebrate the birth of my grandson. Dave walked with me to the front desk. He encouraged the front desk clerk to offer me an upgrade, which he did. he was charing and helpful and brought my luggage up to my terrific room. Every day that Dave was working, he greeted me by name and asked how my day was and asked about my family. He gave myself and my husband drink coupons. On the day of my grandsons bris (a Jewish ceremony performed on the 8th day) he had a bottle of wine sent to our room as a celebration. He is so sweet and truly is one of the reasons are stay was so wonderful. MY husband and I are returning to the hotel on the 8th of February. I am sure we will have the same experience and am looking forward to seeing Dave.

I stayed here recently (with my cat) for two nights while my apartment was being renovated. The location is perfect- steps away from Union Square Park and some of the best dining NYC has to offer. The hotel, itself, is beautiful, sophisticated, and very clean. The service is excellent (I got a free room upgrade at check-in) and they treat you like family. Special shout outs to David and Derek (the doormen) and Magi and Ingrid (at the front desk).I wish I could have more apartment renovations, so that I can stay here again!

Its one of my favorite places in the city. You can find a great variety of food & restaurants & then sit under a tree to enjoy your lunch!!. Pretty spot!!

Pretty decent place. Staff was very friendly and did everything they could to make my stay as comfortable as possible. Ill most likely code this hotel next time I visit New York City. Its somehow in the pricy end though.

The W Union Square is a great hotel and perfectly situated for either business or personal trips in NYC. We LOVED that we were steps away from the Union Square Farmers Market. Since we traveled over Thanksgiving, we walked in the cold and purchased hot apple cider and donuts. That created a great memory for us!!! Again, since it was the start of the holiday season, there is a Christmas Market right in front of the hotel also! Location is everything and W Union Square has it...as well as friendly staff, beautiful perfectly clean rooms and good choices for food and drink.

Love the W Hotel, Union Square! Never a disappointment! Great staff! Upgraded us to an awesome room! Couldn’t ask for anything more.

Beautiful room however upon leaving I was told staff was putting my luggage into the car, trusting their word I left.When I returned to my destination, a few states away my luggage is not in the car! Now Im several hours away with NO luggage! I doubt I will stay there again especially for what you pay a night and then they dont follow through with putting the luggage into the car. I called the hotel, transferred 2xs to a manager to leave a message. After 1hr, no call back, I called again, said I wasnt leaving another msg, asking for a manager. I spoke with someone who acted like I wasnt being honest since I couldnt remember what the staff looked like! Hello, its an orange hard case luggage, they claim theyll talk to their staff. Its been over 1hr, no call back, nothing, very unprofessional!

The W Hotel New York at Union Square is the ideal location. From it you can, for example, choose to eat at the restaurant (or use room service) or easily get street food on a nearby corner, and everything in between. The hotel meets and exceeds requirements for smooth and seamless check-in and check-out, cleanliness of the room, responsiveness of the thermostat (not a common feature in all hotels), quality of associated restaurant, and friendliness and efficiency of staff. These features justify the cost of the stay.

An excellent hotel, in a very good location close to anything the traveller -business or leisure- wants. Spacious and clean rooms, attentive personnel, very good service, very good value for money.Overall highly recommended

Regarding the W Hotel as a company, the W Hotel in Union Square hosted some of us Frontline Workers (FLW) for an entire month free of charge during the height of the COVID-19 outbreak in NYC. They followed this extremely generous offer up by offering the rooms at a drastically reduced rate for the remainder of the stay. And just when I thought they couldnt do anymore the hotel extended the reduced rate to the FLWs until next spring, when there is hopefully some normalcy in the world, to come back and enjoy NYC. This level of generosity by the company impressed me so much that moving forward they have a fan for life!Regarding the W Hotel as a building and the room I stayed in, the W Hotel is a historic building situated perfectly within the Gramercy Neighborhood of Manhattan - Union Square has an open market, there are wonderful restaurants located nearby, and a multitude of shops for shopping (when this is a thing again). The room I stayed in was fairly spacious and came complete with a desk, a refrigerator, plenty of outlets and USB ports for all of my electronics, and a large bathroom. Currently, the hotel is undergoing renovations and I am excited to return to see what they did with the updates.Now to my favorite part, the staff. I cannot say enough wonderful things about the staff at the W Hotel in Union Square - from Stella to Eddy to everyone else whose names are currently slipping my mind (my apologies) to housekeeping, you were always friendly, welcoming, and at times my only social connection to the world outside of the hospital! Thank you for making me feel like family, thank you all for being fellow FLWs, and for helping me help those who were sick.Again, a huge thank you to everyone from the W Hotel, I look forward to seeing you all again, and please stay healthy!

We went to NYC to celebrate my daughters 21st birthday. We couldnt have been treated more kindly and attentively by everyone at the W. Even before we got there we were made to feel great. A special thank you goes to Tanya who went above and beyond to surprise my daughter with an awesome welcome.Everyone from the valet to reception, the concierge and room service were attentive friendly and anxious to make sure we were well taken care of, satisfied and happy. We will be back soon.

Overall, this W is as great as other W hotels we have stayed at. Great location at Union Square with tons of food, shopping, the park, and subway lines all within a couple of blocks. Staff was very friendly and helpful. There is a large construction project which was noisy across the street, but there’s obviously nothing the hotel can do about that. The only real problem was the new “destination fee” of $25 per day that they now force on you. You are required to pay it, and then have to spend it on something in the hotel EACH DAY. If you don’t spend your $25 on the first day for example, then you completely lose your money. There is no reason for a destination fee at a normal hotel in NYC. It was very shady for Marriott to start charging an extra random fee, and then making it hard to use. However, would still recommend this hotel.

Upon arrival, at 2pm, Nelson greeted me warmly, and provided me with a beautiful room with a great view! The hotels location, near Union Square subway was ideal. On summer Saturdays, the Union Square Greenmarket offers a varied array of produce and food and drink products and auto traffic is banned in favor of pedestrians and bike riders.

Hip, spacious hotel at Union square. Gorgeous rooms. Love the Bliss bath products. Big TVs and stable free wifi are much appreciated. No coffee maker or fridge space (the mini bar stuff takes it all up) are my only problem with this fun hotel.

Union Square is a great location for enjoying a visit to New York. The express green line takes you uptown really quickly, but you can also get to Soho and below easily as well. The rooms are large, for NYC, and quiet. Ive stayed there by myself and always felt completely safe. I cant speak to value as I always use points.

Ive been to the bar here twice. I live in the area. Despite the crowds, this place is pretty average. Lots of tourists looking for a cool NY vibe. There are much better places in the area. Its all about the name.

Everything was amazing. The service was spectacular and super attentive at all time. The food was amazing. The room was spacious and really inviting. We didnt spend too much time in the actual room however loved when we did. The surrounding area of Union Square is always exciting and theres so much going on we barely knew where to start!

Great girl within walking distance to our office and event. Excellent rooms which are well appointed. Invigorating showers which assist in starting your day. Very nice amenities which are utilized and welcoming. Very nice staff throughout the hotel which ensures a Fantastic Experience.

Ive had the pleasure of staying on property a few times the last two years. Last fall, a family emergency arose that pushed my trip. The hotel team, especially Tiffany, were amazing - supportive, understanding, personable. They helped me navigate my travel changes with ease and great humanity. They even called to ensure I had everything I needed once on site, knowing the disruption from family matters might weigh on me while I was away. They also know which specific room I favor and make every effort to provide it. Another high quality service step seldom found anymore. Staying in the same room helps keep it familiar, my home away from home when in NYC. I feel valued as a guest and value my relationship with the team and this property - one that continues to build over time. Couple all that with clean, comfortable accommodations, which supports my busy travel and work schedule, and its a great pair. I am ever grateful to the team a W New York - Union Square.

This sleek, trendy hotel is a treat! The rooms are very comfortable and so large for NYC. Amenities vary by room, but the stay is always of the quality I expect from Starwood Hotels. The staff is friendly, helpful, and very responsive to any needs. Theyre so welcoming, and truly make you feel valued. The living room has a great vibe, and the easy access to Todd Englishs Olives adds a lot to the hotel. Additionally, the location is incredible right on Union Square, and its a gorgeous landmark building! Like I said, great hotel in a great location.

The W hotel was the perfect spot for what we wanted The location in Union Square was perfect for access to Greenwich Village as well as mid- town. The hotel itself is impeccable. The decor is current and upbeat And the staff is very accommodating. I would highly recommend this hotel.

The W Union Square is consistently an amazingly great place. The staff are always caring, friendly, and capable. The place has a very cool vibe. Rooms are roomy (no pun intended) and comfortable. Location cant be beat. Whatever/Whenever service is extremely efficient with warm staff. Room stylists always do a wonderful job. This place has many memorable dramatic views of the city. You always feel at home here because that is the staffs goal and they always succeed.

I recently visited the W Union Square with my girls over the holidays. The hotel was great. Perfect location to get uptown or downtown, shopping, shows, etc. The staff are extremely friendly and helpful. Loved it.

My colleague and I were disappointed that the W Hotel Union Square took multiple duplicate and erroneous charges from our credit cards, creating problems that we are still working through. I have boycotted Marriott for the last thirty three years for exactly these practices and only stay now at Marriot because they bought Starwood who I thought were great and had 95% of my business. Highly unlikely I will stay at another Marriot.

Great location in Union Square. Helpful front desk although hiccups checking in and finding my reservation. Our group had some business in the area, and in all our group had issues with their credit card authorizations, moving rooms, and finally beeping noise from the thermostat. And of course, you are charged a Destination Fee on top of all that. At least the service is friendly if the processes are not stellar. In the restaurant, dinner was good, service was okay. Great location, but requires some patience.

Had a brief stay here on business. Check-in was easy, staff were polite, concierge was helpful, and the room was cool to look at with pretty views of New York City. Hotel was also generally quiet. The free Platinum breakfast was limited to fruits and cold foods but was reasonably filling. The hotel is in close proximity to lots of good restaurant / dinner options. I would recommend this hotel again, especially for business travelers who find the location is in close proximity of their intended destination.

BEWARE - I was fraudulently charged for mini bar items that I NEVER took. I am still waiting for management to call me and explain how that happened. DIRTY - I had to clean/disinfect the bathroom before using because there was a prior guest?s pubic hair in the tub and toilet. Super gross!

A disappointing place overall. I had heard great things about this place, but it was a big time letdownNo stock in minibar, not only the first day but also the second day. When I called they just handed over two items and that’s it.Moreover someone falsely entered my room number in hotel bar and now I have to pay for that room - absolutely no consideration from hotel, no reply no nothingPathetic!!

BEWARE - I was fraudulently charged for mini bar items that I NEVER took. I am still waiting for management to call me and explain how that happened. DIRTY - I had to clean/disinfect the bathroom before using because there was a prior guest’s pubic hair in the tub and toilet. Super gross!

I really like staying here for special weekends in the city. The location is perfect for walking with lots of great experiences nearby, like the farmers market in the square, great shops and restaurants, and easy access to taxis and the subway. We were in town to celebrate my birthday, and so I reached out to the Concierge Desk for help getting reservations when I ran into a bit of a problem getting them myself. Robert helped me think through some possibilities, then got us on the waitlist for the one I most wanted to dine at. I was thrilled when the reservation opened up a few days ago. He also helped me decide on a reservation for dinner before the theatre Saturday nigiht, and was a great general resource. Really appreciated his help as it made the trip so much better and saved me a lot of time and effort. Thanks so much! Look forward to coming back again.

I needed to shop for mother-of-the-bride dresses, so we decided to make a weekend out of it. This W was a great choice. We had a basic room, which had ample room (even unusually spacious for NYC), was bright and airy, and was immaculate upon arrival. The doorman was cheery and greeted us going in and out of the hotel. There is a very good restaurant housed on the ground level as well, and the hotel is convenient to great shopping and dining. Overall, my expectations were exceeded and I would readily book again.

I had a remarkable stay at the W Union Square recently and felt compelled to share my experience. From the first step in the door, the entire staff made us feel like valued customers. The front desk staff was helpful, kind, efficient, and accommodating. The room service staff was excellent, and the concierge and valet staff were fantastic as well. The rooms were clean and well maintained. I will definitely stay there again. Thank you to the entire W staff for an incredible stay!

The hotel is very nice. Its not over the top amazing. But the service is phenomenal. The staff does a great job at saying YES and making you feel value for what you pay. There is not a great lobby for sitting or enjoying a drink. There is a gym, it is very small. The location is great, next to a whole foods and a subway station.

Absolutely the worst W Hotel I have ever stayed. Ridiculous resort fee they charged and the rooms are below mediocre. The bar in the building is the best feature. Stay at the W Downtown if you will stay at one.

Great rooms. Clean and stylish. Wonderful view of union Square Park from our room on the 14th floor. Close to so many great restaurants and shops. Lunch at Cosme, shopping, museums. Perfect location for a visit without the worst of tourists. Would definitely come back. All the staff have been so attentive and lovely to us. A great stay!

A great Union Square location and some of the bigger NY rooms. Generally friendly staff. Rooms are starting to feel dated and worn down and the whole place feels like it could use a good scrubbing. Now charges a $25 per day facility fee that isn’t super clear when booking.

Overall it was an excellent experience. Staff was generally friendly, professional, and efficient. Hotel is chic and clean. Its in a spectacular location if exploring lower Manhattan is on your itinerary, or if youre looking to be close to midtown for theater/tourist attractions/etc. Two strange, potentially one-off incidences at this hotel:1. Bathroom was VERY CLEAN but there were a lot of rust stains on the alabaster tub/wall tiles. Not terrible, just off-putting aesthetically.2. We ended up storing our bags for the early afternoon prior to departure. The gentleman assisting with storage of bags was very rude and gruff, which was not how any other staff member was at the hotel. He even scolded a member of our party while she attempted to assist him. So jarring! Possibly he was having an off day.Just want to reiterate what a pleasant experience overall it was, and how highly Id recommend the hotel again, for a business trip or for fun. Really enjoyable, and will hopefully have the opportunity to stay again.

Great location . Rooms are nice . Everyone working there was wonderful! Will definitely be back!Thank you

Upon check in, the staff were friendly and helpful. However, the reception gave the keys to and checked me into a room that was already occupied. Upon entering the room, I immediately noticed the belongings of a female (purses, coats, heels) etc. I quickly exited the room, and returned to the reception.The reception apologized, and checked me into a new room. After entering the new room, there was an open bottle of KY Warming Jelly on the desk. Tired after already a long day of travels, I disregarded the item and went about my stay. Needless to say that the presence of this item was uncomfortable, and quite disgusting - as was the mucus that was left uncleaned on the wall adjacent to the bathroom mirrors. Finally, no email or other notice was sent to inform me that thee would be construction across the street. The earplugs were a welcome amenity, though I would have appreciated the heads up - and likely booked elsewhere. I truly hope the management of this hotel take this review, By far, the worst experience I have had at a W Hotel, and not what I have typically come to expect. It seems to me that much has to improve at the property, from general management to housekeeping. I hope this review is read reflected on appropriately.

I am a ten year Starwood Preferred Platinum guest, so Ive seen a lot of properties. While I recognize that the W Hotels are focused on young and hip, I tend to like traditional hotels.Ive stayed at a number of W Hotels over the years. This one is my favorite. They do young and hip without giving up the service. They are familiar, without loosing the fact that they exist to meet the needs of their guests.Service was great from the moment you approach the front door. The check in process is smooth. The rooms are sizable enough for a New York City based W Hotel and are charming.The Restaurant is superb and the location, near Union Square Park in the Flat Iron District is fantastic. It is within a short walking distance to many of New Yorks five star restaurants (eg. Union Square Cafe, Gramercy Tavern , Maialino, 11 Madison, etc.), to the farmers market in Union Square or Greenwich Village.This hotel is good for a romantic weekend night or a business nigh with colleagues.

We stay at the Union Sq W from time to time. We like the neighborhood and so while the location is good, also the hotel is very nice, the staff is always cordial/professional and we like the room, especially a corner room where we can see the square, the market and the interesting buildings around us. The room was clean and spacious and quiet. When we returned from our morning activities, house keeping had been there. The bathroom was spacious and had everything we needed, the kind of bathroom youd want in your home.. There was ample closet space. WiFi was easy. The elevator is timely and even fun.

Been coming for about 12 years and the WUS still is a special place. Awesome staff, location, and property. The same staff (about 75%) have worked here for 10 or more years, which says a lot about the places consistency. Location is very pleasant and convenient. Front desk staff, Room Service (Whatever/Whenever), housekeeping, bell staff, are all excellent. Very hard not to enjoy yourself here.

Such welcoming and helpful front desk and housekeeping staff both on checkin and checkout. Everything with a smile! They understand the art of good hospitality and helped us when a special need arose. The room was comfortabble, spacious, with everything needed. This was our first W Hotel experience and it was fantastic. Thank you and kudos to the W Union Square staff!

Staff was outstanding! Location of hotel was perfect to all shopping and fun to be at union square. Hotel accommodations were perfect and I would definitely stay there again. They all made me feel like I was part of a hotel family.

Been coming for about 12 years and the WUS still is a special place. Awesome staff, location, and property. The same staff (about 75%) have worked here for 10 or more years, which says a lot about the places consistency. Location is very pleasant and convenient. Front desk staff, Room Service (Whatever/Whenever), housekeeping, bell staff, are all excellent. Very hard not to enjoy yourself here.

Staff was outstanding! Location of hotel was perfect to all shopping and fun to be at union square. Hotel accommodations were perfect and I would definitely stay there again. They all made me feel like I was part of a hotel family.

The quality of the room was not worth the money at all. The frayed carpet, thin towels, and non-working bathtub plug just showed no care is given to these rooms or the quality of the guests experience. Sure, the street noise was awful, but this is New York. You expect to hear cars honking at all hours, people shouting at each other, and the garbage collection clearly at 3:28am each day. The MEGA room with park view was overall a complete disappointment. It was not at all Mega and the park view from down the block off the side of the 4th floor was a joke. I was trying to spend a great weekend in New York with my wife for her birthday and, while much of the rest of our visit was great, the hotel turned out to be a sad waste of money. There was also this weird knocking sound every few minutes - maybe had to do with the elevator? Ah also the hammering at 8:00am from what sounded like the room next door one of the mornings seemed unnecessary. Location was great.

Pretty nice, yet a bit oldish hotel, with great service and a nice bar. Rooms are large and comfy, the service staff is very helpful as well.

I travel regularly on business and stay at hotels both across the country and around the world. The quality of a facility is important, but the key to an excellent guest experience is the staff. The W Hotel on Union Square has one of the best collection of staff members that I have ever seen. They are professional, friendly, high engaging and eager to be helpful in any way they can. Guests are greeted by name in most cases, staff literally stop to engage with you and they work hard to make your guest experience a great one. I make this hotel a regular stop. It is outstanding!

Pro: My stay at the W Union Square was nice. Quiet lobby area. Easy access and secure access to the rooms. Nice bar area located right off of the lobby. Super close to the Subway.Con: The Fitness Center was under construction, but they offered a pass to the local Gym.Con: The water was cold around 4:30am one morning and took forever to warm up...Almost missed my flight waiting to take a warm shower.