I showed up today for a scheduled oil change service. The service staff member was unbelievably unhelpful. Ive had all my service done at the Beaverton Nissan prior to this but I no longer work on that side of the river so I decided I would find a Nissan dealership on the east side. At the Beaverton Nissan, I would usually pull up and within the first minute or so, someone would come out and inquire about what I needed, get the VIN etc. I waited for nearly 5 minutes in the express service lane for someone to come out because I didnt want park my vehicle and block the path to the lot/parking area on the right side. The service person walked by once and saw me there but never came over. I attributed this to the possibility of masks/social distancing (I was wearing a mask) and didnt think much of it. I eventually parked and went inside to ask if I should move my vehicle and also to inform him that I had an appointment for an oil change at the current time 1:00pm. He looked up my last name and said he didnt see any appointment. I told him I HAVE THE EMAIL CONFIRMATION for the time. He asked for my phone number and tried to look it up again. He again stated that I had no appointment. He told me he could get me in but it would be about 2 hours. I told him that time frame wasnt going to work and I again mentioned that I have my email confirmation here thinking that might help. He didnt ask to see the email confirmation, nor did he offer any condolences for the mixup. He continued to stare at the computer in front of him without saying anything to me. I stood there for another minute or two trying to see if there was going to be any change in the situation but he continued to look at his computer without saying anything to me. I understand that things arent perfect and the system might have an error but the demeanor of the service staff member was ridiculous. If there is an issue he should at least MAKE ME THINK HE GIVES A DAMN. This was a terrible experience. Although it is a 45 minute drive to get back to the Beaverton Nissan dealership, at least they seem like they care about their customers. I will never go back to this dealership and I hope someone looks into this so a future customer doesnt have to share in my frustration.

I was called to be informed that my car was ready but when I arrived was asked to wait for some paperwork to be done. 50 minutes later I approached the desk and my paperwork had been misplaced. When they found it there was no apology. This makes me think that there is no learning process capable of bettering their service. Wasting customers time systematically is apparently acceptable and not something that requires any change….

Easy peasy and awesome service! I walked in, signed and sat down in the lobby. They were in touch with me via text while I was waiting and came and got me when it was done. He found a coupon for me because I left mine at home on accident. What great service!!

Customer service was great! Easy to make a same day appointment. No pushy sales on what maintenance I should have done, just a clear understanding of what I need based on mileage and their findings after the service.

Your performance is excellent! The car is well now. And your employee Ben was very helpful and attentive. Im glad I placed my trust in you to repair my car!

Scheduled service appointment but ended up being two hours late due to a flat tire. They were able to accommodate me still, get everything done that was needed and get it done super quick. I am more than happy to drive the three hours to get there rather than use my local dealership.

Skye was great, made me feel comfortable, explained everything, was on top of it, kept me informed. I hate bringing my car in but he made the process easy and smooth.

I had an airbag replaced and everyone was friendly and courteous.

Yes aperwork says I declined service I was never offered! My air filters were in the red and no one told me until I was paying. Lounge WiFi wouldn’t connect to my laptop so I my day was behind schedule. Staff was less than friendly! I will not be returning!

Great customer service! Answered questions I had . I didnt have to wait long . Staff we friendly. Highly recommend this place !

Ben and the Mechanic (apology I missed to ask his name) both did awesome jobs. My car needed a part (shifter) replaced and with scheduled appointment got it done in couple hrs. (though I had to visit twice since the part was not available on day 1 and ordered it for the next day). Also, I had a third party warranty to cover the most of the cost(parts and labor), Ben worked with provider to make things smooth. I noticed a minor problem after repair work was done, but the mechanic was quick to respond and fix it in minutes. Overall nice experience and left as a happy customer.- Ravi

Ben was excellent! I had discount email on my phone but I was having trouble retrieving it and he still gave me the discount for my alignment! I finally found it and was able to show him. But I really appreciated his trust. As always the quality of service is excellent!!

Great and friendly service. Was just in for 60k stuff but they were quick and efficient.

Great customer service. Excellent work completed in a timely manner. Comfortable customer waiting area.

Went great, got my transmission serviced, air cabin filter replaced and a/c blower cleaned out and came out less than they quoted me for, they have great team and I’d recommend them to anyone.

Skye was very helpful. I have come to trust that I will get a honest statement, and advise of what needs to be done now, and what can wait till the next time.

Excellent service, Staff was courteous and efficient in person and when I called the night before when I had a few questions about the appointment and shared an extra concern I wanted looked at. I was even greeted by name even though I had not been there before. Also I was really impressed by the reasonable price for the oil change.

Service was quick, efficient & effective. I continue to return to D.H. Nissan. Sky is a gem.

Great service! Friendly people! Been going here since I bought a Nissan 3 years ago and have never been disappointed!

Great customer service. Skye took care of my oil change. They vacuumed my car and gave me a coupon for free car wash!

5 star the service was excellent the employees that cecked me in are 5 starsOnly complaint was the outside 1 star inside 5 star

Stever and Skye are your assets, years of great customer service and both deserve a raise because they work hard and are awesome with customer service

Always great service. Good communication. And always talk a little football with Skye.

They were able to resolve an emissions related issue on my vehicle that I was struggling with for months. I had taken it to 4 other garages with no success. Very thankful for their thorough process.

I was happy with the service they provided and I liked the technology they used to communicate with us regarding my vehicle. They cared about making sure I got my Lyft back and forth. I was relieved that the issue with my car got fix and the whole process was stress free!

Courteous, professional and extremely knowledgeable of the service I received. Thank you 😊

Me and My 2020 Sentra were very satisfied for the Service provided.

I was happy with the customer service and happy they could help me out when my window wouldn’t roll up but it was really expensive just to take the door panel apart and lift the window up.$165 seems a bit steep for such a simple task.

The did our maintenance on a drop off basis since we had an emergency trip scheduled the next day. The service people are always great to work with and do a wonderful job on our Rogue.

Service was prompt and everyone was nice and helpful. They were done ASAP.

I was very pleased with the service. Everything was checked, oil changed, tires rotated, fluids checked and filled. They were ready when I got there and very quick.

My go to service center for my Sentra. Great customer service. They never sell you something you dont need for the car.

Prompt, professional and good explanation ofadditional services recommended.

Skye is always friendly and offers excellent customer service!I appreciated the service tech, not trying to sell me services that my car did not need.

I was helped immediately and the staff was very pleasant and helpful.

Express oil change was the best. Very nice people. Austin was great help looking at the inventory.

Friendly , helpful and courteous staff, excellent understand of explanation of issue and resolvents.

Best dealership ever. I’ve bought 2 cars from this dealership and always refer people to this dealership due to the quality of not only the vehicles, but of the quality of service I receive from the staff.

Skye was extremely friendly and efficient! Service was fast as well.

These guys are the best! Honest.

Our service was fine. COVID-19 has made everything weird.Thank you

Great job ! fast and on time ! kaboom !

Always a great visit when we get our car maintained!

Love going in. I worked with Ben this time. But when I walked in sky knew who I was and asked about a problem I had before. I really appreciated him remembering that over a year ago! Ben looked over everything thing and was faster than what they had told me! Never fails to have such a great experience.

Ben was very professional and helpful during the entire visit. He responded very quickly via text when I had questions! Thank you!

Fast and reliable. Sky is AMAZING as well.

Hood value, good service.

I have gone to other places, other dealers, other specialty shops and not one has been as upstanding, honest, caring and absolutely within integrity in servicing my baby Rogue. She has lasted a long time because they have taken such good care of her. I wont trust anyone else with taking care of my car. Thank you Skye! Thank you Ben! Because of you, I am now a longtime fan and customer

I am always pleased with the service I get

Skye was helpful as usual.

My husband is the one who bought the car in for the oil change, tire rotation and inspection. He was very satisfied with the service provided.

Everyone is always professional and kind. I appreciate their knowledge and support. Skye has helped me every time, hes wonderful.

They were great to work with. Easy to schedule, very quick service, and paid for my Lyft to and from my house while my car was being serviced.

Great customer service! Ben at the front desk genuinely cares and made sure I was happy with my experience with them. I highly recommend this auto shop !

Skye is and always has been friendly and professional every time that I have had my car serviced .

Skye, Ben and the team to the rescue can’t say much more.

The dealership was very clean with a lot of protective protocols in place. Very comfortable and quick service. Nice job people

Skye is always polite and pleasant. The work is done quickly and you given updates on what needs it.be done. The waiting room is clean and comfortable.

I love Skye. He is always polite and not pushy. I feel well taken care of.

Ben and the service team did a great job. The problem was not apparent, but they were able to find it. I am very happy with the service.

Scheduled LOF was on time. Advised what the car needs in the near future. Very pleasant. One of the best we have had.

Ben was awesome. Handled everything in a professional, friendly manner. They did a great job and didnt break the bank!

They were quick and efficient

Ben Wilson is always true to his word if he quotes you something he sticks by it hes amazing he goes the extra mile

Always a positive experience.

I bought my car here 3 years ago and get all my car services here. The staff is always very friendly and welcoming. Ben was and is almost always my service tec and he makes sure I understand what is going on with my car and never tries to sell me something I dont need.

Fast service and incredibly affordable. I will be back!

This was my first time and I found the service department friendly and willing to explain things as well as the result of inspections.

Best dealer customer service. Ben was outstanding and to his manager he deserves outstanding PMD . He made me feel home and excellent work ethic . Please dont forget to call this place for estimate on work after your best quote. I have high confidence this place with meet or beat by a big margin with genuine parts. Keep up the good work Ben.i called this place out of blue since I live in Ridgefield Wa and got 60k service done .

I have not driven the wifes car yet. Ask me in a week.

Ask for Lindsay, she is very knowledgable. Alex will help you get a great deal.

BEN, in service is a stand up guy. Very friendly and accommodating. Honest and upfront about what was going on with my car. Much appreciated BEN!!!Your sales manager could and should take lessons from you!

I was greeted promptly my service was performed in a timely manner, I am thoroughly happy with the work performed I give my overall experience 10/10.

Super friendly and easy to work with, very reasonably priced, and finished sooner than originally expected. Highly recommended!

Great service, prompt support, and quick turnaround Thank you

Waited at dealer for repair, fixedVery fast. Best Nissan serviceI have found. We live in Washingtonbut dive to happy rock for excellentservice.

Amazing service. I truly appreciate the kindness of the people who work here. My car needed a lot of help and they provide good, speedy service. I will only come here for my car servicing moving forward.

Friendly staff, good service, explained the work to be done, the cost, went over completed work.

Yo most excellent service

Skye did a pretty good job of letting me know what was going on with my car. It was a complicated issue that took a week to get resolved. I appreciate the time and effort they went to to diagnose the problem and if successful I’m impressed.

The Gladstone Nissan dealership is great. I love the service they provide. Skye is absolutely wonderful in the service center and Noe is the best sales person. I wouldnt go anywhere else.

This was a valuable lesson to me not to have my truck serviced at the dealership. Nearly $800 for four spark plugs and a tire pressure sensor, outrageous.I told them the driver door lock was sticking. They wanted to sell me a new door actuator solenoid. I sprayed silicone lubricant on the mechanism and its fine now.There was a check engine light. They wanted to sell me an emissions canister for more than $700. Nope. On the drive home the light went out and hasnt come back on again.I feel like their main goal was to charge me as much as possible. Never again.

Very satisfied with service. Ben was very clear on what was taken care of on my vehicle.No pushing or hard selling on anything.I will definitely be back.

Easy and fast with a smile under that mask Im sure haha! Thanks!

The service technicians at DH Nissan were very courteous, attentive, and informative. They were timely with the recall/repair and helpful with additional inquiries that I had made. We will absolutely trust DH Nissan with all of our future Leaf needs. Thank you, Kevin

Skye and his team were great. It was my first time in for servicing and I will be returning. I was quite impressed.

Extremely helpful and very affordable. Got all my tires replaced with an alignment for less than 600. Thats very rare and was unexpected but very welcome!

Ben was helping me today. The service was thorough and prompt. I felt at home in the waiting room and Ben updated me every step of the way. My Rogue and I are leaving very happy! ❤️

Excellent. No complaints. Will return in the future.

Just went in for the routine maintenance check along with oil change. Got done a lot faster than I was quoted and car has been running smooth!!

Honest, exceptional follow-up and great service. They got me in on the same day I called for a regular maintenance service and even performed a recall software update to boot!Very friendly staff who make you feel like you’re part of the family.

Skye, my advisor and Fred, my mechanic are the best in the business. I can always trust what they recommend. Honest and forthright. Thank you guys. You are the best.

The service was efficient, and friendly. I came in for an oil change and they discovered my battery was failing. The battery was still under warranty so there was no charge for replacing it.

Wonderful staff 👏 really care about the hole car buying experience thank you again for helping me even though I didnt buy my car with you i was still very impressed with the quality of service you gave

Always timely and courteous.

Work was completed sooner than expected. Appreciate the prompt service!Earl

I’m always treated with respect. Also a professional atmosphere exists which gives comfort that I’m in good hands.

My car needed a simple service check with oil change and tire rotation. Ben completed the service in a timely manner and reviewed the results of his inspection. My car was washed and vacuumed and I was on my way.

Great service, great customer service

Quick service, on time appointment. I appreciate the tire wear gauge sent via text. Skye always takes good care of truck.