Two vehicles same day! Great service! Fastest time EVER experienced getting new vehicles👍🏽 Thank YouWarren & Ben!

Could not ask or hope for a better place to buy a car. People are absolutely top notch, as good as they get. Ben Williams went way above and beyond to make it easy for my wife to get EXACTLY what she wanted in a vehicle. His boss is a champ too, never meet a more helpful lady. Finance was beyond easy, those folks are amazing, got a rate for me lower than the military credit union I have used for 20+ years.

They did a fantastic job with helping me trade my mirage. I thought I would never get out that car but they did it! Acey and Jose even helped me get better car insurance. I am very thankful during this time.

I made arrangements online to have my Buick Encore serviced TWO WEEKS before scheduled date. When I arived at the service department at the appointed time, I was asked if I had an appointment. I verified that I did (I had the print-outs), but in response the service department assistant told me they have no record of my scheduled appointment (We already have our two oclock) and appeared irritated. I was asked if I made the appointment online, which I confirmed. The response I recieved at that point was similar to Well, we dont have a record of it. But well squeeze you in anyways.I didnt appreciated feeling like a nuisance.

Ben @ Auto Town Buick GMC is amazing to deal with he is definitely a true asset at this car lot. I do feel that he is way to busy and dose not always responsive.I am concerned about my warranty on my new used vehicle and being covered should something happen.When Ben first started the truck it had a lifter tick, but when I test drove it , it went away.the fact that the purchased warranty starts now along side the factory and will expirer before the factory ends so why purchase the warranty then.

Everyone knows buying a vehicle is not an experience we all LOVE, but if you have someone like Matt Fisher, the buying process becomes more of a professional & dare I say it, a fun process. We scheduled a time with Matt & knew what we were looking for. When we got there, he had the truck ready for us to view & test drive it. It was a smooth & quick transaction with no frills necessary. Mahalo Matt!!!

Vehicle buying can be so fun yet so stressful. Fisher walked up to us and instantly took all the stress away. There was no pressure in his delivery and he was so informative!! He answered every question thoroughly. The other thing that really stood out about Fisher is he was very cognizant and respectful of our time and allowed us space to have private conversations. That was crucial in deciding on which truck was right for us, because we both had our favorites. Overall an amazing experience and I highly recommend Auto Town Buick GMC, especially Fisher!

Great experience with Chuck trading in my suburban and getting a new Yukon! Got us in and out very quickly and got a great price on my trade in. Thanks Chuck and Auto Town Buick!!

Absolutely poor service and communication with the salesman. Not only did he first assure me that he could honor the price listed by the Capital One website. But then I was told that they wouldnt be able to match only to find out that the vehicle I wanted was a service vehicle and therefore not for sale. Which to me says that the salesman did a poor job of actually looking into the vehicle that I sent him all the information for. I was then informed that there were 2021 options that were just a bit over what the other car was, but not until a day later. Had I been informed of that the previous day and still given the hope that I could be within my budget, I would have come out. I bought a car yesterday. It could have been from Auto Town Buick guys but instead after poor service, communication and lack of care --- I found a vehicle elsewhere. Really dont recommend this place.

Went in with an idea of exactly what I wanted with my trade in and new purchase. Fisher walked up to me right away and was such an amazing help. He was very honest and straightforward, had a great sense of humor, and was the perfect person to help. I highly suggest booking an appointment with him if you can because he will help anyway he knows how.

Fisher my sales person was very knowledgeable about the vehicle I purchased. He was very personable which therefore let to a good relationship between customer and salesperson. I was able to answer any question I had and communicated this very well.

All the issues that were addressed are fixed and the truck is in perfect health, love this dealership, they take the time to answer questions and are very polite and professional.

Glen was great, he worked really hard to help me get the car I wanted. The whole team were fantastic. Very friendly and flexible. I would totally recommend them to my friends.

I booked an appointment online for an oil change scheduled on 7/19 at 9 AM on 7/12. I arrive to the service department on 7/19 and I’m told that my car can’t be seen until 11 AM because there are three people ahead of me. I don’t exactly understand why my appointment didn’t reserve the 9 AM time slot but I figured I could wait. Then I was told it was going to be $90 for the oil change and tire rotation even tho I did not need a tire rotation the service advisor said she could knock 10 dollars off because I didn’t need it. This is when I ended up just leaving because this wasn’t even worth my time.I simply don’t understand why I was pushed back and why it was going to be so expensive for an oil change. Can’t say I would recommend buying a GMC in the Portland area none of these dealerships are even halfway decent at dealing with service.

Painless experience. Quick time from entry to acceptance and signing only 1 and 1/2 hours. Outstanding salesman. Thanks Chuck!

1 star I bought a part from Auto Town Buick GMC to help a friend out. after buying the part I went to pickup my friends vehicle and they informed me that they remembered they had an extended warranty on the vehicle. I recommended that they just take the vehicle in to Auto Town, and only pay their $100 deductible. The next day I returned to Auto Town to return the part that I dont need any longer. Parts counterman informed me that they have a 35% re-stocking fee. THIS IS CRIMINAL. The box with unopened, and clean. I work at Landmark Ford and we dont charge a re-stocking fee for parts returns. I wouldnt even me mad if it was a reasonable fee but 35% is Criminal. I told my friends to cancel their service appointment and take the car to Weston. I will never give this dealership another dime.UPDATEAfter writing this review Auto Town Buick GMC contacted me and did end up giving me a full refund for the price of the part. This still doesn’t change how I feel about the overall experience and the fact that a 35% restocking fee is excessive. Also they are not up front about the fee, no signage anywhere that I could see. You only find out about the fee after you pay and they give you a receipt. I updated this to 3 stars for their willingness to return my money to me. I recommended that they put up a sign on the parts counter with their return policy. I will give these guys another chance in the future.

My AC went out a day before we were to hit 116 degrees in Portland, Even though things were booked at the shop the team worked me in and got me a rental car so that I would not suffer during the heat wave. Amazing team!!!! So thankful

Grain service And the people they are really helpful

Need wiper fluid filled it up asap great service .didnt charge me very nice employees.

Mathew Fisher and Marci Arold were phenomenal to work with. Everything was so easy. Mathew was very knowledgeable and helpful. He did a lot of leg work for me to pull the deal together. Marci walked me through the purchase of roof racks for my new Acadia. It’s a beautiful car. My experience was flawless! They were the best! Another dealership tried to talk me into a used car. I wanted a new car with a sunroof and leather upholstery. Autotown Buick GMC got me what I wanted.

Great serviceThey got me the Denali I wanted and topped it off by making it a Black Diamond Edition .Super sweet deal. Thanks Guys

This lot had a large variety of vehicles that were all.under warranty our salesman william was great!! He took the time to go test drive several vehicles with no judgement when we needed to drive a couple a second time ha haWe ended up getting my dream car what a great car buying experience FinallyThanks will and Auto town appreciate you guys

Recently bought a car, took it home and after a week an half of driving it, we realized it didnt quite working for us, brought it back and they were able to help me get a different car that works best for me and my family. I thank Auto Town Buick and their crew for such an awesome job. Totally recommend, you wont be sorry, especially thanks to Ben who helped me out

Zach was friendly, polite, and was a good informative salesman. My wife felt disproportionatly addressed during the process but over all he did a good job. He took pictures and did some measurements for us over the phone which was helpful.

Super helpful staff. Came in for some recalls and got helped super quick and always had a phone call everyday explaining what’s going on and what the progress was on my vehicle. Auto Town also provided me a courtesy rental vehicle at no charge which was very helpful. Thank you!

Fisher was awesome and did a great job helping us pick out the truck of our dreams!

I will no longer be a returning customer. My latest experience with the service center was an absolute joke. They racked up a $1200 bill and my car is still not fixed due to their multiple misdiagnoses and are now suggesting an additional $5-6k of work for a new transmission! It shouldnt have taken $1200 to get to this diagnosis. I was way overcharged for parts and service and am thoroughly disgusted. I pulled my car from the service center and drove it directly to a shop that will be finishing the job.

Purchased a new GMC from Auto Town Buick GMC, and had the best experience ever buying a new car. Fast, complete, and very enjoyable. Fisher had all paper work available immediately upon our entering the dealership, car was ready for test driving, and all details where gone over in detail. Will definitely recommend Auto Town to all my friends in the future. Very streamlined process from beginning to end. Thanks, Auto Town and Fisher for meeting our needs. A job well done!!!

Dawn (finance) and Fisher (sales) the BEST! Excellent Customer Service from both. Great team work! Thank you Dawn and Fisher You can find them at AutoTown Buick in Gladstone, OR off McLoughlin! Love my brand new car

I love this car lot they have always tried to get the best for our buck

Fisher was friendly, personable, and worked with me to make my first car buying experience as smooth and seamless as could be. Working in the automotive industry for 8+ years, I know how dealerships can be. AutoTown felt genuine and like my best interests were truly at heart. Thank you to Fisher and crew for sending me off in my perfect car!

Fisher was great! Made the process simple & easy. This was our first new car in many years and I was dreading the whole thing. He facilitated our trade in and got us the car we wanted. Would recommend!

Very friendly and helpful. Made me feel great getting a new car and building back my credit. Dawn was awesome and helped out greatly

This was the best car buying experience that I’ve ever had! It was fast, easy, hassle free and no middle people. Fisher made the car buying process seamless and exciting! Dawn in the finance department was wonderful as well. I would recommend Fisher all day! Thank you Autotown Buick GMC!

I drove to do business from another state .. very happy with the whole experience

They figured out what was wrong with my car in a very timely manner. I appreciate it!

I have had the best experience with this company that anybody could possibly experience I have gotten a brand new vehicle right after my bankruptcy Dawn Hall she helped me get into it right away. Then unfortunately after a couple of months of having the vehicle I had a car accident and it was deemed a total loss. I then was without a vehicle so I decided to back to Dawn and spoke with to see what my options where and what I could do. And within a day or two she was able to get me in to another brand new car that I’m absolutely in love with. I do highly recommend Autotown Buick and GMC to anyone and everyone that is looking to purchase a new vehicle and if you are I do recommend you going through my good friend Dawn Hall and tell her I recommend you😉

I came to see Steve and Josh. One of the best shopping car experience Ive had in a while! They understood what I was tell them about my finical situation. Steve was fast at getting the information I needed on a few amazing vehicle s and showed me all the finical option s with no pressure and all of the staff was awesome! Definitely worth time to come down check out there in inventory. They get an a+

Speedy service and inspection for my Yukon Denali. The staff was friendly and very helpful. I was told I would get a call in an hour after I dropped off my vehicle, and it was almost exactly an hour when I got the call for pick-up. I always appreciate punctuality when it comes to any service.

Matt Bent general manager sold a vehicle out from under us. Vehicle was sold. Waiting for paperwork to be sent and they call and said they just sold it. Had all of our information, ran our credit. We said and it was understood that it was sold and would pay cash if credit was denied. Poor business. My stepfather was a GM for decades, this is not how you run business.

It was all a very smooth and overall good experience.

My experience was excellent! I brought my car in to get serviced and the service was great! My car was even finished earlier than expected! I definitely would recommend having your car serviced at Auto Town Buick GMC!

It was smooth and had excellent service. Just like i did when i first bought my subaru. I would recommend coming here again in the future and referring a friend.

It was a great experience. We were satisfied with Kevin’s customer service. He was really helpful and helped us in what we need.

Dawn was and is awesome. She went totally out of her way to help me. Yes I will always recommend Autotown. AND RETURN for my future needsI only gave 4 stars because as petty as it sounds i was delivered a car with an empty gas tank. Aond only one key. Good customer service should have included them. Yes I understand that keys are expensive, but the dealership should at least offer a new key with cost sharing

Didn’t have to wonder what was really goin on as has happened in the past when I have purchased vehicles. Very knowledgeable staff, Ben in particular and helpful, quick to the point, and honest, weird for a dealership or salesmen, I know, but overall a great experience, thank you guys.

I bought a 2019 Buick encore At Bridge City Auto Sales a Mcloughlin the salesman was Ben it was good dealing with himI will be back if I need another car and I will refer other people

I am more than pleased with the customer service and the realism that I had received when I was coming to look at the truck I got, there was absolutely no pressure of breathing down my neckI was super upset with every other place I went to with salesmen attacking me and not leaving me alone.when I was browsing here fisher was as real as they come and made me feel comfortable to be here and also helped get what I wanted for the right priceGive this guy a raise

It was extremely easy and fast. And my finance gal added so much to my deal that I didn’t need to ask for. Lower interest rate than anticipated. She hooked me up with a outstanding warranty at a very good rate. They did all the work. Spent 5 mins signing at my house. The car was delivered. I didn’t spend any time at dealership going back and forth. She gave me the absolute best deal and I’m extremely satisfiedI will call her next time I want to buy a car. She spoiled me rotten

Had a awesome experience all the paperwork was ready an dawn did amazing job.Thank you

Bough a new GMC sierra 3500hd Denali. Everyone was wonderful and very helpful. They made the process easy and convenient.

Marcos did a great job and was well informed about the GMC truck that I wanted. He kept me informed and found the perfect truck that I wanted.

Zach Newton went above and beyond. Outstanding service and very friendly. Valued my time and I value his. It was the best transaction I’ve had purchasing a vehicle. Highly recommended.

5 Stars Had a fantastic experience buying our new GMC Acadia Denali from Auto Town Buick GMC. Chuck was awesome! Highly recommend! Thank you!!

Mike checked me in and was very nice and checked on me while I waited at your dealership..

Great service as always! This is out third car from auto town. Chuck was awesome to deal with. We will be back!

My sales person, Kyler, was upfront with the info he provided and professional with us and was glad Bridge City Auto Sales is associated with a large organization. He got me a rate loan rate for a used truck.

I arrived early they took my vehicle in right away, told me it would take an hour it was finished before that they explained that they knew my time was important and wanted to know if there was anything else I needed I am very pleased

Josh and Chuck were extremely helpful and did a fantastic job of making sure I received the best rate and trade in for my truck. I would highly recommend Autotown to anyone looking for great service!

This place should not be a GMC dealership and should be next to the slumlords on Southeast 82nd. They are praying on uneducated consumers. My wife and I were searching for a vehicle so we called them to talk about a price and made an appointment to view the vehicle and then when we got on site they told us they were marking them up $10,000 from MSRP because of supply and demand. This was not the advertise price online nor was it the price that we had talked about over the phone. Do Yourself a favor and stay away from this dealership. You Do not need a car bad enough to pay 10,000 over MSRP for it.

Marcos was really easy to work with. We love our new Tahoe!

Michael in the service department was so incredibly nice. I appreciated the customer service and calls to let me know what was going on with my vehicle.

Service was top quality. The service department took care of me and my truck like family and all this on a Saturday. Thank you!

Was fast and quick. Happy with my purchase.

Originally when I leased my truck from AutoTown I was impressed that the lease process was so quick... Now I know why. 3 months after I turned in my lease I got a bill from GM Financial for 495$ with the description disposition fee When I called GM financial they told me this was a fee that was included if you did not purchase your vehicle after the lease. They told me this should have been discussed at the time of the lease, which it was not. I then called AutoTown to ask them about my bill. The first question I asked was, do you know what a disposition fee is and after a pause he answered, no. If their own finance people do not know what it is how are they going to be able to let the customer know they are going to be charged for it?! I asked to speak with his supervisor and was told they were not in, so i asked him to return my call. I was not called back or followed up on. A month later I had to call back and they basically told me I was out of luck. Granted I should have read the contract line by line but I should not have to. This is not a business you can trust. Would NOT recommend.

GMC Auto Town was very helpful in the buying process. Mr. Zach Newton was the sales representative and he sent me photos of the vehicle and prepared for my visit to the dealership. He was ready for the test drive when I arrived and very well prepared to show me the vehicle and answer any questions I had. The sale process was fast and I went back home with a brand new Sierra truck.Thank you!

These guys are good for sure. I had a major issue with a brand new truck. They jumped in and took care of me without missing a beat and way before GM could handle it. I left a very happy customer despite all the huge issues and problems. 5 stars for sure. From sales to finance to management, these guys are all around good people. Somewhat refreshing in the auto industry

We have been a customer of Auto Town GMC for many years. We had taken a vehicle for a service and wandered to the new car lot for a look at the new pickups. Fisher, a salesperson, approached to see if he could help in anyway. We explained that we might be in the market for a vehicle as our small SUV was getting up in years. We were interested in a pickup, 1/2 ton or midsize, used at this time, and really in no hurry. The dealership had no vehicle prospects at the time, we let Fisher know the parameters of the pickup we were interested in. Over the next few months Fisher kept us informed of any pickup that was in our “wheelhouse”. We saw multiple pickups, test drove a couple, turned down a couple. Fisher was politely not deterred. We purchased a used Colorado which met the needs we mentioned. The buying process was efficient and painless. Thanks to Fisher and all involved at Auto Town GMC.

Everyone was so friendly and everything went so smooth

Teona (I might be misspelling her name) was so helpful. She was amazing and made it so easy to have warranty work done on my car. I will always use Auto Town as long as she is there!

Never been there. This app thinks that if youre at the restaurant across the street you may have been here as well

Chuck got me a great deal on a 2021 Sierra 1500. Overall great experience.

My need to cancel my gap insurance was handled politely and promptly after I paid off my Encore. Thank you!

Mike and the team at the service department walked me through the whole experience, keeping me posted the whole time. Very professional. Would recommend

Have had great experiences with the service department in the past. This trip was great as usual .

Thank you Chuck and the team at Auto Town!! Couldnt be happier with my purchase and the excellent customer service!!

We had a fantastic experience. Buying a new vehicle is usually very time consuming and stressful. Zach Newton made the process as smooth as possible. We were very impressed with how quickly everything progressed as well.

Everyone was very nice and patient with me calling so much with so many questions. They handled my situation with class and were very professional.

Zach was extremely responsive...typically responding to requests within a couple of minutes. He went the extra mile to answer all my questions and they were extensive!! Would highly recommend giving Zach a ring if you need a new GMC!

We got a car here in June 2020 but I’m just now getting to leaving a review. I forgot but remembered when I seen a car with this dealership name. I will never come here. Worst car buying experience ever. Me and my partner were PRE-APPROVED with my Credit Union and they pretty much forced us to do a new application through CUDL. I was in Salem and my partner was in Gladstone they told him that I had to come in to do an app I said no we don’t have to because we are pre-approved, they said I HAVE to. I asked why and the guy basically told me they need to get their commission. They wouldn’t just process the sale with our pre-approval. I HAD to drive from Salem to Gladstone just to do a whole new application that DIDNT have to be submitted since I was already pre-approved. My credit was ran again! And I only did it because my partner wanted this Jeep so bad. I strictly told the guy who assisted with our paperwork that I’m ONLY co-signing. Not joint. CO-SIGNER. He kept arguing with me that I have to be a joint he was making me feel like I didn’t know what I was talking about because he has worked here sooo many years (as a previous employee of a credit union I know this was false) until I finally talked to my credit unions manager and confirmed that I was right I told the guy and you can tell he got so upset and called my credit union to confirm that I WAS RIGHT oh but guess what? guess who’s name was first on the DMV paper work.. mine! I had to re-apply with my Credit Union to get this resolved and yes another credit check! Oh that’s not all! (Gosh I wish I remembered their names!) the salesman who helped my partner said they will fill the gas tank up for us for the trouble of the first couple guys who were RUDE to my partner. We were so excited to finally have our Jeep and to get out of that place that we forgot about the gas. This guy had given my partner his phone number so my partner called him and no answer! Never received a response. With this said please be careful if you get a car here and don’t let these people take advantage of you.

I took my 2017 Buick Encore in to the service department to get some routine work done and to check on why my check engine light was on and why the Stabilitrak was turning off and on. I spent a good chunk of money getting it fixed(yes, I know the dealership is always more spendy). Supposedly it was a mass air flow sensor that needed to be replaced. I drove the car less 20 miles and the check engine light turned back on and the Stabilitrak started freaking out again. Took it back in here and got charged AGAIN just to have them diagnose the problem. They replaced another sensor and charged me more money still. Drove the car about another 20 miles and guess what happened? The check engine light came back on! My recommendation? Do not get service done here unless you want to be overcharged and have your car not fixed by the end.

I purchased a 2009 VW CC from this dealership. A couple of days after I purchased the car the low oil pressure light came on and I returned the car so the service department could diagnose the issue. They told me they checked the engine and everything was fine, probably a dirty sensor. The light did not come on again for a couple months but has since returned and another mechanic says it will be thousands of dollars to repair or a new engine. The dealer who sold me the car would not help and surely knew of the engine issue. Very disappointed with this team and would not trust them.

Zach made this purchase the smoothest quickest and by far the most comfortable car purchase ever.

Excellent service and professionalism! They made the car buying process very simple. I had the pleasure of doing business with Zach and Josh who were both quality guys much like the dealership itself. They were straight forward and honest with all their information. Dealing with a small family business truly makes a difference as opposed to a larger dealership; your time and business seems more valued.They will continue to get my business in the future. I’m a VERY satisfied customer and would recommend Auto Town Buick/GMC to future car buyers.

Chuck in sales and Michael in service have Ben nothing but great to work with.

Highly recommend Nabel! He is professional and very responsive. If you are looking for your next vehicle get in contact with him!

Fisher was a great salesman. Straight up, no BS, good knowledge of the vehicle (and not afraid to say so if there was something he didnt know) and honest. Really tried to go the extra mile! Josh in Finance was good to. Felt like he was working for us. Happy with the experience all around. (Though we did have to go back the next day to get the DEF topped off - left the dealership late on Friday night and it was only a quarter full when it came from the factory.) Definitely recommend AutoTown!

I am very happy with the brand new truck. The service department on the other hand is incompetent with the accessories they sell. All three accessories were wrong and they could not install. Everything was on backorder. After waiting for an install date they could not get it done. Very disappointed.

Just got new mats for the car. Was installed very quickly, but the driver mat was installed incorrectly and they didn’t vacuum the floor before installing the mats.

Hands down the simplest and easiest car buying experience ever. I requested more information on a 2019 Yukon, and within 5 minutes Zach reached out via text.Although, Wednesday was his day off, he offered to come in and help us purchase our car. He went over all the car features making sure we were well informed prior to the test drive.Typically, I’ve spent hours dealing with all the financial pieces of car buying but Auto Town and Josh in Finance has it down to a science. We couldn’t be happier with the end to end process. Even better, we left with our dream car.Thank you Zach and Josh!

Zach was an EXCELLENT salesman! Our process went so smooth we were there for around 2 hours. Super good customer service. Would recommend over and over again! Love our purchase of 2018 GMC Acadia!

Called Chuck back only to have him inform me there is an additional dealer markup of $16000.00 above the online listed price. Sounds like price gouging due to lack of chip availability. Glad they dont sell generators in a a hurricane....

Surprised that they corrected a prior recommendation to replace my brakes. They called and said it wasnt needed. I was shocked.

Great easy buying experience!

Everytime Im in there its high pressure sales. Makes me feel very uncomfortable. Was at Ron Tonkin Dodge later that day for another service on my Dodge truck. I had no high pressure sales, comfortable waiting area and the service manager was great. I am concerning finding another dealership to have my service done. When i bought my Cadillac there they had lied to me about all the services that had been done to the car, which to find out none of the services had been performed. I will never buy another car from this dealership.

Place was good about a year ago when I was looking for cars. Came in about 3 days ago and was helped fast but then our sales guy left and never came back and texted us that it would be another day to hear back. Fast forward 2 days still nothing from him and he never ran our credit to see. Wont be coming back here bad customer service.

My experience here was great! I saw an ad online for a car I was interested in so I messaged them about it and we took care of almost everything through text so by the time I got there I just had to drive it and do the last little paperwork. My guy Zach helped me out and made it a really easy decision to get the car. He’s an awesome and friendly guy who makes you feel like family when you go in. I recommend anyone looking at a car to go in and see Zach and he’ll take care of you.

I believe that I over paid for my Oil and Filter change, 17 point inspection and tire rotation. Seventy one dollars is too high. I was also presented with another $1700 worth of transfer case and differential oil changes recommended. I find this very off putting and will be considering taking my service needs elsewhere.

This was the easiest car buying experience we have ever had. Matthew Fisher was very knowledgeable and helped make this go very quickly. I highly recommend purchasing a car here.

Quick and simple drop off for a diagnosis on my friends Buick