We had a mini split installed at a competitive price. We were able to schedule an install really quickly after finally deciding to get one and the installation was done professionally, quickly, and arrived on time. I would recommend Collins to anyone.

UPDATE: August 25, 2021Everything in my previous review was true at the time and remains so. My new A/C systems and controls provide superior performance and the house is cooler overall with less power consumed than before.Except that a Catastrophic Failure occurred exactly one month after the install. An installer had simply neglected to glue one of the PVC condensation drain line fittings after dry-fitting it. A few weeks later, after a period of high humidity and heavy condensation use, it came loose and flooded my attic, extensively damaging insulation and the ceiling below. (See photo)In B-School they call this a service quality recovery opportunity, and to Collinss credit, they promptly started on repairing the damage -- starting by gluing the fitting.First, they sent Dry Force Water Removal Specialists to assess the damage and begin the drying-out process. This involved placing a half-dozen very large vertical drying fans and a dehumidifier in the hallway and my home studio where ceiling damage was severe. The fans ran 24x7 for the next two-and-a-half weeks, with a noise level slightly below that of a jet engine. Of course, the studio was unusable. (See photos)After several visits, Dry Force determined the ceiling and attic interior were dry. Collins then sent Brenner Construction to do demo and repair. At this point, it was necessary for me to move all my sound, recording, and computer gear out of the studio before Brenner could start work. A crew of two spent a couple of days removing damaged drywall and insulation, then a second crew of three spent another two days replacing insulation and drywall and repainting the hallway and studio walls and ceiling. (They left the color-matched paint they got for my future use.) Now its another four hours or so moving gear back into the studio so I can resume using it.During the whole process, Collins, Dry Force, and Brenner management and technicians were thoroughly professional. At this point, things look good and Im satisfied the proper remediation has been done.Except that the remediation shouldnt have been needed in the first place, and I shouldnt have had to undergo a month of disruption, and a lot of time and labor by me spent dealing with the situation.So bottom line, Im taking off one star from my review because of that disruption. And Collins Im sure has learned a very expensive lesson in quality control. They stood behind their work and have made things right, and I would do business with them again.ORIGINAL REVIEW: July 9, 2021My whole experience with CCM has been outstanding, from the first contact at Costco, through the sales presentation, installation, and follow-up. And the performance of the new systems they provided is superb.After several frustrating service calls to my home warranty company, I decided to upgrade two 30+-year-old single-stage units to variable speed Lennox heat pump systems from CCM. Pricing was good, including substantial rebates from SRP and Costco. They even lent me a portable A/C unit for a few days prior to the installation!The professional installation team led by Chris G. removed the existing museum-piece systems and replaced them with new 3- and 5-ton compressor (ground) and air handler (attic) systems, as well as upgrading the filter in a third air handler. At peak, there were eight (!!) crew members involved in the installation, all of which was accomplished in a single hot Midsummers Day.[text cut to fit character limit]Follow-up was just as good. A remodeling firm contracted by CCM rebuilt the attic closet scuttle hole on one side of the house and installed a new (aluminum!) pull-down ladder in the garage. Like other home infrastructure upgrades, theres not much new to look at, but the performance is orders of magnitude better.I usually rate things done properly to my high expectations as satisfied, but this is a rare instance where Im DELIGHTED! I recommend Collins Comfort Masters without reservation.

Josh never steers us wrong. He is knowledgeable and has kept our units running until we are ready to tackle necessary replacements. I have never been disappointed when I call on Collins Comfort Masters.

Matt and Josh were two very expert and likeable technicians. They arrived on time, carefully explained what had to be done and then set about doing it in a professional manner. Removing my old A/C unit and installing a new one took all day but they did a fine job. Before leaving they cleaned up the area and made sure that my new unit was functioning properly. I would not hesitate to recommend them.

Installers did a great job and left the home clean. System is very quiet . Only complaint is regarding the thermostat. Installer couldnt explain the features and how to program them. Because of that had an issue when system didnt shut down after reaching set temp. A tech called about 8pm and I told him not to come because I finally figured out what the problem was. Follow-up on the company end was not so good. Someone should have followed up to see if we had any questions on any aspect of the system. If follow-up was better would have given 5 stars.

The technician was the best we have had in the many years we have lived in this area. He provided us with a portable unit until they could install our AC. Very pleased and appreciated the help that was given to us. This company, along with office workers, technician and installers came through for us. They all deserve 5 stars plus!!

Excellent technicians Mathew and Josh. Very knowledgeable and personable. We are very happy with the unit and the installation. Arron is an excellent sales person.

The installers Ty and Avery were on time, communicative, respectful, efficient and most importantly they had the right expertise to install everything properly. Collins Comfort Masters followed up to ensure everything was done right.

My AC units have worked well, but it was time to replace them. Through Costcos program I talked with Comfort Masters about the replacement. Our sales rep (Monty) was knowledgeable and courteous. We decided to use the 2 stage Lenox systems. We were scheduled to replace 2 units, one each day. The installers (Cirilo and Edgar ) came a few days later and expertly replaced both units in one day. Wow! Thank you.

To start the tech was nice and I thought the work was done correctly, however an hour after leaving my system started to blow nothing but hot air in the middle of Aug. Once they return, they realized the wires were installed incorrectly. Fast forward a week later, I started to get billed for other peoples homes work on my credit card. I called to notify them and ask for a refund on the homes I was charged for on my card. Its been 2 months and still no refund. Each time I call in, they say accounting isnt available or it will be processed tomorrow. Not only am I billed for others services, I receive their emails as well. This company is not professional at all and I would avoid them at all costs. What company uses your card information unauthorized to pay for other customers.

Another excellent service visit from All About Water. Dustin’s customer service and maintenance knowledge-base is what you would hope for and expect in support of a top-of-the-line filtration technology. Dustin covered every aspect of the system and answered all my questions, instilling confidence and value in the service. Very happy customer.

Ive used Collins for several years. David, my technician for todays visit was timely, polite and thorough.Id recommend Collins for any related needs.Mike

Dustin is friendly, focused, and an excellent communicator; my R/O units account was recently consolidated into Collins. Beyond the annual replacement of R/O filters and batteries, Dustins review of our water heater, with the necessary addition of a new anode rod, should add years to the life of the unit.

We had two new units installed in November 2017. I experienced an issue with one of my thermostat August 2021 and contacted Collins Comfort Masters to set up a “warranty repair.” The service technician arrived on time, was very professional and thoroughly inspected the thermostat and a/c system. Unfortunately he couldn’t find out why it went blank for the last two days but definitely ran it through a battery of tests. I had done some research on my own and discovered that the model they installed has had issues and is no longer being manufactured. In order to avert having the same problem I inquired about having it replaced with an updated version. He said he could and the cost would be $330.00. After I declined he charged me $89.00 for a service call and went in his way. My dissatisfaction is two fold. Number one I don’t think I should have been charged $89.00 after I just spent $20,000.00 having two units installed. Number two, I don’t think I should be charged $330.00 for a new thermostat. I chose Collins Comfort Masters because they are affiliated with Costco and if you’re a member of Costco you know they stand behind everything they sell and have one of the best customer service reputations in the country. I can’t say the same for Collins Comfort Masters. Beware if the salesman tells you the warranty is actually handled through Costco as it was told to me. This is simply not true. To be fair, the installation of the two systems was outstanding. The service afterwards has proven to be much less than that.

Contacted Collins for a full ac/heating system replacement along with adding ducting to warmer parts of the house. Everyone we had contact with was professional and responsive to our needs and questions. They showed up on time and stayed on schedule. Great attitudes, no excuses and left our house in a condition like they were never there. Very pleased with the entire experience.

Got their name from General Electric to service a General Electric water softener. It took them 2 weeks to show up to diagnose what was wrong with our water softener, when the tech look at the unit his first words were Oh one of those pieces of S_ _ _. Remember, these are the guys General Electric recommend, and he is talking about my General Electric unit.The unit has worked very well for the last 8 years and I hoped it just needed to be serviced. I had done my homework so I knew a new unit cost about $600.00 dollars, the tech said he could repair the unit for $1300.00 but it would take weeks to get the new parts at best. The Tech then said he would not spend the money to repair the unit. He thought we should replace the unit, and his company had the just what we needed to replace our piece or S _ _ _ _. He then told us today was our lucky Day, he could give us his companys Loyal Customer Special Discount, if I would sign the contract today I could get the replacement unit for only $4900.00 with our special discount. Well, today was our lucky day, I paid the tech $125.00 for his very informative service call and told him we would think about it. After he left I purchased a new unit for $559.00 and put it in myself. These guys are only out to take advantage of people that do not know any better and get all the money they can, In my opinion they are two notches below a dishonest used car salesman.

Absolutely phenomenal technicians, very honest, highly professional. Although scheduling/billing became a headache in recent 2-3 years.Extra-thanks to Joshua Wiegel!

My old AC system quit during hot spell and was in panic. Called Collins and Mike Robertson was out same day. He trouble shooted and I had to decide weather to repair or finally replace. Mike gave me some decent numbers and I decided it was time to replace after 21 years. Mike was very interested in helping me. Two days later they did the install. Mathew and Richard did the install and worked very hard on a very hot day. They kept me posted every step of the way and went out of their way. Collins has some very good people working for them and they are lucky to have them. It was easy to give them all a 5 star.

JR did a great job with our annual maintenance of our water softener system and RO system. On time, very thorough, professional and polite. Checked out our entire system including the water heater to make sure it was running optimally. Really appreciated his thorough inspection. I’d highly recommend him.

Both Sarah who set my appointment and Eric who serviced my AC, same day, had excellent customer service. I would highly recommend this company to anyone needing AC repairs. They are fast and fair priced.

We had Cirilo and Edgar out to replace and upgrade our AC unit a week ago Friday. They were amazing, courteous, and professional. They had our unit all installed in one day, and it was so nice to have partial AC back on.Then on Monday last week, we had Ty, Carson, and Eric out for a totally new install, in addition to our existing unit. It was a really big job, one that took 2 full days of hard work and lots of effort. The install went really well, and we are very happy with the results. They kept us informed and included us in all the decisions with the new install.We are very happy we went with CCM, as this was a very large job. They exceeded our expectations, and we would highly recommend them, as well as use them for future projects.

Great install and service from first contact with Costco rep, to sales rep Hoss F., to installers Jared and Edgar. All were professional, knowledgeable, and helpful answering all our questions. They showed up on time and did what they promised for a fair and competitive price Very satisfying experience and recommend them without reservation.

I reached out to Collins after having two other A/C companies (assigned to me by my home warranty company) fail to perform as they could not resolve my A/C issue. My Collins technician, Eric Lopez, was very competent, prompt and professional. He correctly diagnosed the issue on his first visit and resolved the issue the next day after going back for a part. I had been without A/C for three weeks trying to deal with two other service providers and Collins resolved my issue in 24 hours. Ill call them first next time.

My air conditioner broke. I’m scheduled for new air conditioning to be installed but they brought me a portable room cooler to help until the new air conditioner gets installed. Thank goodness! I’m very grateful for that option to help me get through this time until I have my new one installed. Everyone has been super nice and helpful, from the Sales Department to the Office Coordination, to the person who brought this to me and set it up. Each and every one of them treated me with courtesy and respect as well as care for my needs. Thank you again!

They were responsive and professional. Everything was done essentially in a day considering we had 2 ACs to replace. I cant complain at all with the service and recommend them to family and friends.

I highly recommend Collins Comfort Masters. I connected with Collins via Costco for a new water heater installation. That was two years ago, and I’ve had two routine maintenance (water heater and HVAC) interactions since. Each interaction has been as positive as can be. These guys are good. I couldn’t be more satisfied.

My repairman was knowledgeable, courteous and fast with the diagnosis. The price was hands down best in the business without trying to sell me something I didnt need, I would recommend them above all others and this is from using some of the others before. Great job guys, thanks DKS!

Mr. Franco Mendez, provided awesome & great customer care/service. He was very knowledgeable about the product that he installed. Mr. Mendez, took pride in his work. I appreciate his hard work, working in the heat & going into our attic. Thanks again,Alton & Eva Causey

I have been impressed from the get go with everyone Ive come into contact with at Collins. Working with Chuck in talking through the systems, cost, installation, etc - he was very detailed and patient, I didnt feel he was rushing through the process. He covered everything and made some recommendations to help our systems along, whether we went with Collins or not. He was very responsive and got us up and running within a day, which was critical with the latest heat wave we experienced. We had a portable unit brought to the house to get us to installation. Again, very detailed and helpful, she got it up and running and answered any and all questions. I believe Kelly confirmed the appt with me, and like everyone else - friendly, courteous and patient. The install guys were great too - Ty and Thomas were very friendly, respectful and informative, asking questions and walking us through the process. Sylvano and Daniel L. were also very respectful and courteous - the overall customer experience was excellent, it really was next level. The installation went well, very detail oriented with the entire process and no concerns about them cutting corners or racing to get the job done, all while battling the heat - they have it down to a science. All in all, an extremely positive experience from beginning to end - and super impressed with the employees, it really is a culture that they have cultivated, and it shows. I would absolutely recommend.

Have used Collins on multiple occasions. They are our go to supplier for AC and water heater needs. Most recently replaced our 15-yr AC/heating system. All done in one day with no glitches. Great work by Silvano, Daniel L and Seth. Very professional and courteous.

We needed our soft water system replaced after 23 years. The All About Water team gave us all if the i fo we needed to make the right decision. They were friendly, professional and really fast! Great job guys!

The sales experience could and should have gone much better than it did. With the sales part over finally, the installation was performed by two very experienced technicians. The new unit is powerful and quiet. Still some problems with the thermostat but working to fix them. Wish that I could have given a higher rating but the sales thing was very upsetting.

Very pleased with the service and equipment we received. Mandell worked efficiently in this extreme heat. He was very personable and polite. Thank you for the good service

Received a quote and in-home informational visit with Mike and had a very pleasant experience. Not only was he prompt and accommodating, he was kind, answered all of my questions using visual assistance cards and have me great facts on their products. Broke down the price quote in a very digestible manner and even summarized the main points I needed to share with my husband! Felt absolutely no pressure and will most likely be purchasing their eco water system. Thank you!

Ecowater system install through Costco. On time. Professional. In and out in an hour (I was pre-plumbed for a system, your experience may vary). Guys were very friendly. Showed me how the system works. Tried setting me up on the water softener app and said they would call back later since they couldnt get ahold of the office, but they actually came back in person and made sure I was set up.

After interviewing and getting quotes from several companies, we decided on Collins comfort to replace our 2 HVAC systems. The process was easy, our point of contact Josh was outstanding in helping us get what we wanted and needed.The crew arrived on time and did a fantastic job in a timely manner. Taking time to answer any questions I had.

Franco was very professional and knowledgeable. He was easy to understand and friendly. His communication was great and made sure I understood and gave great suggestions...

Neil was my sales representative sent out by Costco. He was friendly, knowledgeable, and made it affordable for us to get a new AC system. Matthew and Edgar P came out to install the new AC unit yesterday. I can’t say enough about how professional they were. They noticed that my new unit had a dent in and called to have a replacement brought while working on the duct work. There was absolutely no down time. Matthew helped me set up my new thermostat and explained the features and benefits of all of my new products. No mess was left behind. Great company, great sales team, great installers, great product.

I wish i could give them 10 more stars Brandon was that awesome! I was freaking out and did not know what to expect. Brandon walked me through everything, showed me what the problem was..fixed the plumbing portion of the problem and helped me to understand what was going to happen next when dealing with home insurance.. Definitely made me feel better about the entire situation. Very polite, respectful, on time, work was done great and cost was very, very affordable.. I would definitely recommend Collins Comfort Masters!!!! Thank you so much!!Natividad Ochoa

Eric Lopez did an outstanding job for our home,starting with arriving early. He was very prompt and thorough in his examination of our AC. A very pleasant experience with Collins, and good value for the price. I would highly recommend them.

Eric C. was professional and personable. We were very impressed with his service and professionalism. He took time to explain things thoroughly.

Enjoyed the entire buying and installation process of our new Heating and Air conditioning system Salesman (Neil C.) was knowledgeable, friendly and wasnt pushy.Installation crew (Shey P, Richard S and Avery M) were very profession, knowledgeable, friendly and courteous. They explained what they were going to do and answered questions politely and completely. The were careful to protect our property in the work area and cleaned up after themselves. A supervisor stopped by about half way through the project to make sure all was going well and to answer any questions I had.I would highly recommend this crew.

My technician, Dan, was very knowledgeable, thorough and efficient. He came out to address an issue I thought I had and ended up finding 2 other issues that he corrected. Outside of that I ended up signing up for a maintenance contract for two years. I guess it is worth it, and it makes sense, but I wish I had been better prepared to deal with that when my system was installed in the first place back in February. He seemed to complete what had not been initially completed. I guess one can say it all comes out well in the end.

I used Collins because of their relationship with Costco. Everyone I had contact with by phone or in person was very professional and seemed competent. Only time will prove out that. It did take 9 days from the time I ordered the A/C to replace the dead A/C which seems like a long time but maybe they figured I wasnt an emergency since I was able to live downstairs with my still working A/C. Im happy!

Great customer service! Thrilled with installation and clean up! Matthew, Edgar P & Ronnie were here on time, communicated throughout the day. Very precise. They even tolerated my poor stressed dog. Definitely recommend Collins Comfort Masters!

These guys were awesome. A/C went down on a holiday weekend. We had company in from out of town visiting. They came out the same day on a Sunday and fixed it. My home warranty couldn’t even do it for three days.

Amazing service! The pros arrived as scheduled, quickly diagnosed the issue and had it fixed in a matter of minutes. They answered all of my questions and were very polite. Highly recommend Collins Comfort Masters, I will be placing all of my AC units under their care. Everyone I’ve spoken with has been great to work with. Thank you to the Collins team!

Pros:Call center professional.Technicians were all professional and courteous.Cons:Could not repair my zoning system. 3 different techs came out, each came up with different reasons on what was wrong or wasnt wrong. Charged me for electrical work that did not fix the problem.Non responsive for 4 days after requesting a call from the manager.Nice staff unfortunately did not know how to repair a zoning system. Honesty and a call back would have helped. I would not recommend if you have a zoning system.This is in response to Collins Comfort Masters Reply...1. The manager did not reach out to me. I called 4 days in a row asking to speak to Robert & Paul, left messages with no call back. On the fourth day the the young lady who answered the phone finally got Robert on the line for me. I got a hold of him, he never reached to us.2. No I did not ask him to diagnose the problem over the phone. Yes he did offer to send another technician, which I did refuse...see the above review and you will understand why.Like I said before Honesty and a call back would have helped.

We contracted with Collins to replace our aging a/c equipment and furnace including the ductwork. I thought they did a great job. I wasnt able to look in the attic because of a personal handicap but I talked to the electrician who installed everything outside. He did a really super job, in fact it was the best installation work Ive ever seen.One of them had to come back and install a thermostat and new controller board. He thought he would be done by noon but ran into some wiring issues and it took him all day. He was very pleasant and did a terrific job.Then they sent a couple guys to repair the attic opening. Their work was excellent. They went the extra mile to match the existing paint. When they were finished you couldnt even tell anyone had been there.I would recommend Collins to anyone.

My unit has not cooled properly. I had Freon put in two months ago and still can’t get house cooled on these hot day below 88. Today the repair man had to put more Freon on. I am turning 94 years old on July 18th. And can not afford to purchase a new unit. So guess I will just stay hot all summer.But I have always liked Collins company and told many others about their good service. I feel like a grand mother to the nice guys that have came over to check my unit all these years. Thanks so much for all you have done for me.

We are SO happy with the service from Mike today from Collins Comfort!!!! He came to our home and performed an A/C tune-up. This guy knows his stuff! This is our first home in Arizona and so we had tons of questions. He answered them all, shared so many helpful tips, and explained what to look out for. Now were confident that our unit is in great shape and we feel relieved knowing that if anything does happen in the future, we have a great team to call! Thank you, Mike and Collins Comfort!!

Called Collins Comfort Masters because our AC was dead and we needed a new one. They arrived earlier than the originally scheduled date they were kind enough to lend us a portable AC in the meantime which was a lifesaver in the Arizona heat.. Avery M., Richard S., and Shey P. arrived on time. They were very professional, they set up the new AC and walked us through how to use the new smart thermostat and helped me connect it to my phone. They even cleaned up after themselves which was much appreciated. I will definitely use Collins Comfort Masters in the future.

The team of Matthew, Edgar P. and Eric did a great job installing our new AC unit and air handler. The were professional, on time, considerate of our home, cleaned up nicely and were paid attention to details, so that the installation looks great, as well as, working good. They also seem to really enjoy what they are doing and want to do a good job. I would recommend Collins for consideration of any HVAC needs.

Chris-G and crew were on time to install our A/C system. From start to end all maintenance was done effectively. The install process was explained up front and was performed professionally. We especially liked their good attitude even though it was a heat advisory day in AZ and they worked outside in the heat.

We bought a house that had a water softener already in place that was provided by all about water for the previous owners.I needed the annual maintenance and it was an ok service, if a bit on the pricey side.The tech that came out was very nice to me, but before I arrived, my wife was uncomfortable talking to him. He wasnt rude, he wasnt nice, so it was just awkward according to her.For me, I am not sure I would use them again, but that is more about what I think is a steep price than anything else. If it was my company, and I had the chance to forge a long term partnership with the new owners, I would have handled it differently.Again, not bad, but not great either, and more expensive than I think it should be.

Dana and the team at All About Water are the utmost professionals. Theyve stood behind their installation warranty above and beyond what many companies might do. Dana is very knowledgeable and an absolute delight to encounter when making service calls.

The original HVAC system was installed in 2009, the same year the house was built. I assume that at that time, it was a builder standard HVAC unit. We knew we would need to have a new system installed, based on 3 separate companies giving us 3 different quotes. Collins Comfort Masters, was different. Garrett (Initial point of contact, then Monty was our project manager who saw the process through start to finish) from Collins was the 3rd company to provide us with an estimate, and the only one to point out that our daughters bedroom ductwork was pinched because it was hanging over a roof joist in the attic, pinching off any change of cold air getting to her room. The first 2 companies either didnt notice, didnt look, or didnt care about this detail, because neither of them brought it up to us. That was a surprise, because all 3 companies were in the attic looking at the same thing, Collins just looked a little further. We discovered Collins Comfort Masters through our local COSTCO, and were also intrigued by the multiple incentives provided through COSTCO (rebate, COSTCO Cash Card, and COSTCO MEMBERSHIP CREDIT). The new HVAC unit we decided upon was the Lennox Variable Speed 18 SEER 5 ton unit. This thing looks awesome, the technology that Lennox poured into this unit is impressive. Our original unit was a single stage, but after the product explanation from Garrett & Monty, the Variable Speed was the way to go. Your initial investment (while may be staggering), is offset through the rebates from our power company (SRP), COSTCO, and the energy savings during the hot Arizona summers. Our average Arizona summer energy bill per month is approx. $380.00. With the new Lennox Variable speed system, and the modification of the duct to our daughters bedroom, the estimated savings during Arizona summers is approx. 65%. We shall see, and will provide an update at that time. Im excited for my new Lennox System, and cant wait to enjoy lower costs to cool my house. Thank you Lennox. As for the Collins Comfort Masters customer experience, I am very satisfied. After Garrett made the initial contact, Monty Dyke stepped in & was a pleasure to work with. He went over all the paperwork, he helped to get us setup for installation, and he was there on the day of the installation in the morning & also later that day to make sure the installers were doing there job. Monty was very professional, he was courteous & he was very personable, I really like Monty. But, the satisfaction didnt stop there. On the day of installation, my wife received a morning call from Carson saying that he was calling from Collins telling her he would be there in 20-30 minutes, he was on time. He was accompanied by Cirillo & Blayke, 3 team members from Collins for my installation. All 3 team members from Collins wore masks, they wore booties over their work shoes when inside. They were very methodical, they came in & assessed where they needed to be, what they needed to do, and got right to work. There were NO SURPRISES. Monty also stopped by in the morning to say hello & to check on the install team to see if they were good to go, they showed up ready to work. The install team put down drop cloths, the noise for removing the old system and installing the new system wasnt too terrible, it didnt bother me. Also, they did not damage any personal belongings and/or any exterior/interior surfaces. They had to remove a closet shelf but put it back after they were finished. Once the install was completed, Monty returned as he said he was going to, to make sure we were happy and that there were NO SURPRISES, NO PROBLEMS. The Lennox system is super quiet, I guess its going to take some time getting used to it. After the install team did a broom cleanup of the work area and the pathway they used to enter & exit the house. They did an exceptional job, and I would recommend Collins Comfort Masters to anyone who needs help with A/C, Heating & Plumbing. Thank you, Carson, Cirillo, Blayke & Monty. I appreciate your professionalism & quality customer service.

Mike was terrific! He diagnosed the problem immediately repaired it and was gone within 20 minutes. Very professional friendly and knowledgeable! I trust Collins Comfort Masters.

Exceptional value, service and communication! We couldn’t be more pleased on how the complete install went. We highly recommend this business.

Eric was on time neat listened to my concerns went to the problem source and fixed it.

Great service fast response very courteousService man

We have been doing business with Collins Comfort for over 20 years. They have always been on time and reliable. Our experience with them today was no different. Our air conditioner stopped working yesterday afternoon, and they were perfectly willing, without extra charge, to come out and fix it last night. However, because I had to get up early this morning I rescheduled for today.They arrived as promised, in the early morning, Our technician, Joshua Wiegel was very professional and went out of his way to find our broken part, which included traveling across town to pick it up, and then returning to complete the job! Otherwise, we would have been without air conditioning until next week. We highly recommend this company for their products, service, and employees.In fact, kudos to, I’m not sure of her name, possibly Amy, the extremely pleasant person who answered my call, she was very kind and helpful at setting our appointments and ensuring that we would be taken care of. I’m thankful for honest, dependable companies like Collins Comfort Care!

David was our AC tech. He is not only an excellent technician, he is extremely careful in making certain we understood the problems he found with our a/c unit. He answers all questions with patience and a great attitude.His suggestions and options are all very good. It is all about service without any sales tactics.If all Collins Comfort Masters technicians are as professional and knowledgeable as David Cardenas, we are all in good hands.

Very good experience from start to finish! Chuck was very knowledgeable and helpful and got good prices. Shey and Avery did a great install!

We meet Kyle Wallace at Costco when looking for new AC unit. He was very professional an knowable in all aspects of heating and air. He went up into our attic and took pictures of our heater, which helped us find the best options for our home. He then went out his way to let us borrow a portable air conditioner until the new unit is installed.We recommend him highly to anyone needing help. Sincerely Judy and Kevin L.

Difficult installation with several obstacles of running new t-stat wire from hallway up thru attic and onto roof mounted heat pump. The technician, Brad, was very determined, professional with quality work. I will request Brad again as my technician. 5-Stars.

Josh our technician was very good at helping us understand our a/c problem and explaining our options. He was thorough and courteous. We have used this company for multiple houses and have recommended them to others

During the summer is probably the worse time for anything to go wrong with your AC system But Collins was there to save us! After ac starting to go out I gave them a call and they were quick to come out. I’m truly pleased on how amazing everyone was. From Norma at the office to Carson G. And Ty k. That completed the instal. Carson and Ty were super professional and quick to instal my AC unit. Also they were quick to answer any of my question I had!!!! I’m truly happy with the service!

Our tech was courteous and professional. There was a slight issue with a part, he explained the issue, quoted us the amount, and made the repair. We are grateful to have their service plan and from company with skilled techs . In Arizona AC unit upkeep is crucial. I recommend contacting them if you need a new unit.

Josh was very professional, patient, knowledgeable, and reasonable. He informed us without pushing a hard sale and respected our need to process the information. The Collins Comfort email system sent me a message before Joshs arrival with a picture of him so I would be assured of who would be entering my home. What a thoughtful touch! I will definitely reach out to Collins Comfort again and highly recommend Josh.

Mike did a great job diagnosing our water heater. Very easy to talk to and informative. He taught me more about water heaters in 5 minutes than I ever knew in my entire life. He called before he headed over and let me know what time he’d be here. He was right on time. (I hate when other companies give a huge time window or just show up without letting me know when). Highly recommend.

Collins came out and had to do maintenance on our house after they installed a new A/C because it shut off. The technician did the work and said the sink that the A/C unit drained into was clogged. He said it wasn’t under warranty but fixed it for free. After he left we found the bathroom flooded a day and a half later, from the sink he “fixed”. We didn’t find it sooner because the water soaked through the vanity and under the tile. Now the entire bathroom has to be completely demolished and repaired. They refuse to acknowledge or accept any fault in the matter, even though their tech worked on the bathroom and it somehow magically flooded. Do yourself a favor and go to a more reputable company that cares about its customers.

Collins Comfort is awesome. They installed 2 new central air systems. The entire process was painless from estimate, scheduling, and installation. I highly recommend! We had a leak in the wall in our bathroom a leak later. We were scrambling to get someone out. We called Collins and they had someone out in less than an hour. The tech called the restoration company they use and they were out right away. All around great service!

I was very impressed with Ruben as he came during a huge monsoon storm at 8:00 p.m. and he still had this fixed with ease and with great knowledge explained it to me. I appreciate his dedication to the customer and to his company and really will use them in the future to maintain my unit better thank you so much Ruben and Collins

Thorough, professional and knowledgeable. This is our first experience since Collins took over All About Water, and it was favorable.

This company is hands down the best to work with. They are very professional, honest, and will work with you on your situation when dealing with the payment details. We had Eric L. at our house to repair an ac coil and compressor. He explained everything when we had questions and is just a great all around guy with a great personality. This company is very professional and honest. We will definitely be using them again but hopefully in the not so near future.

Fast, efficient, courteous. Everyone on the installation team was well trained. They arrived on time and completed the installation of a new system ahead of schedule. From the initial meeting with Kyle Wallace to the installation team of Matthew, Cirilo, Edgar P, Edgar M, and Avary they all did a first class job. Also very impressed on how well the new system performs. Thanks and well done. Len

Dustin was on time, friendly, knowledgeable and thorough. A great technician and representative for All About Water

JR was really friendly and did a professional job!

Installed water softener and RO system. Franco was very professional and explained the services he performed well. Very happy with service.

Great service and knowledgeable. Helped up understand the problem and how to avoid in the future. Friendly and fast.

Our AC stopped working properly after an electrical surge in our area. Called Collins Comfort and was placed on the list for the next morning, service tech was out first thing and checked out our unit. Had a Surge Protector installed to protect the unit in the future. Our unit is now back up and running. Thank you Collins Comfort for keeping our AC working.

Highly recommend! They were excellent through aspects of the transaction; from the in-home consult, to scheduling, to the install, and completion of paperwork. The installers were super impressive! They arrived by 7am and were complete and gone by 2pm. And they fully replaced 2 systems. They cleaned up after themselves and left the spaces where they worked cleaner than they left them.

We had a water softener installed and the technician was extremely neat and his work was impeccable. Great job all around.

David Norton serviced the R/O system and the water softener in my house. He was extremely knowledgeable and took the time to educate me about care of the system. His attention to detail in all he did was excellent. I’m delighted to have this company, and David in particular, help in the care of my home water systems.

The technician explained exactly what the problem was, made repairs during a visit that was only scheduled to be a routine inspection visit. Charges were reasonable. Clarified many misconceptions we had about our air conditioning unit.

From start to finish well done. Kyle your comfort advisor did a very good job with the quote and helping us in planning to have another vent installed. The installers were on time and did a nice job on everything including clean up. Would use you guys again if I would ever have to buy another a/c unit. Keep up the good work. Thank you. Carl

We were very pleased with the team that did installation. They worked their butts off and maintained their professionalism and loved our dog.

Great professional service. Matthew and Edgar did an excellent job replacing our ac. They were on time and got job the done. Explained how the unit worked and very helpful in getting the user app setup. I would recommend using this company.

Needed maintenance on our water softener system. Erik Caballero arrived on time and took care of all maintenance needs in a timely manner. I was shown a corrosion issue I did not realize had gotten so bad and given an estimate right then and there but was not coerced to have extra work done. It was a courtesy on their part to find the issue, address it and offer services. No harm no foul.

Collins Comfort Masters is the ONLY HVAC company I would use and recommend. Paul, the Service Tech is experienced, knowledgeable, friendly, polite and a pleasure to have stop by. All of Collins employees are assets to the company.

We have been a customer of Collins Comfort for many years. We appreciate their professionalism, honesty & reliability.Today, Eric did our annual a/c exam. He was polite, wore protective coverings & explained any issues we would need to deal with.I feel we get the best performance from our a/c & pay less to operate.

The water softener & RO maintenance was done well. Jeremy and I were able to talk sports without it negatively affecting his performance. We are new residents of this house, so Jeremy made sure we knew what to do between routine maintenance visits.

Kyle did an Excellent Job! Honest and straightforward, no B.S. Will use you guys again for sure.

I requested a service technician for a check out of our recently installed HVAC system to make sure our system was performing properly. The technician, David, was very professional, arrived at promissed time and did a thorough and satisfactory evaluation. Great Job!

Dana was very professional He explained everything he was doing in a way that I did understand. I gave him 5 stars.I wish there was a way I could give him 10 stars. Im very satisfied with the work.Thank you again

Very professional, quick, courteous....and everything was installed properly. Would be happy to be a repeat customer.

He was able to come earlier then we thought, very nice, very professional and Knowledgeable!Very happy with the service!Thank you!

This was the most amazingly professional install I’ve ever experienced. Chris G. And his team were meticulous and hard working guys who replaced a 40 year old antiquated HVAC system with a brand new, upgrade, to of the line system. With temperatures in the 100s, this team worked tirelessly in a super hot and super filthy attic and when completed they cleaned up everything. Chris created a punch list of items that needed to be followed up at a later date. It was clear that my satisfaction was their priority. They exceeded my expectations 100 times over. Last bit not least I am thrilled with my new system and I know I made an excellent investment in my home. Thank you to all.

Big thank you to Josh who came out within a few hours of calling Collins and repaired our AC for $9700 less than the other company quoted us! Turns out it was a simple fix and we appreciate the honesty and trustworthiness of Collins!