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Total Comfort
2403 Airport Ave, Fredericksburg, VA 22401, United States
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Yo
Review №1

Just had one of my unit replaced few days ago. They did an excellent job. I was very impressed and satisfied how it turned out. All I can say is I’d give those two guys who installed my unit employe of the month, that’s how awesome, skills and professional they are. I highly recommend total comfort if you need to get your Heating or cooling done, You will not be disappointed.

Da
Review №2

Save your money and call a different company. The technician indicated the Evaporator Coil in my furnace had a pin hole, I was waiting for him to indicate that he can fix, but no he sent a quote to his office and they want to replace the coil for $5393, no other options. Any technician should be able to fix a pin hole in a evaporator coil, or they shouldn’t be in the business. I wouldn’t recommend this company!!

Ra
Review №3

We switched our AC/Heating maintenance to Total Comfort about a year ago and have been very pleased/satisfied with their service, technicians and responsiveness to our needs. Just yesterday we had a complete new AC/Heating unit installed by Total Comfort technicians Paul, John and Mike and I would like to commend them on job well done. These men really knew their stuff and were very professional in performing the work. So if you are looking for a quality business to maintain or replace any of your current or future AC/Heating requirements I would highly recommend Total Comfort Heating, Air and Plumbing.

Vi
Review №4

Total Comfort replaced the central air, gas furnace and heat pump at my home this week. A very professional and courteous team completed installation of all units in one day. Shout out to the six team members - Dan, Darius, Emmett, Joe, John and Johnny! You all did an amazing job!

El
Review №5

I will use Total Comfort again, if need be! I recommended that my family and friends contact Total Comfort should they need any HVAC work done. Great company!

Co
Review №6

This is the second time in 6 years that this company has serviced my broken AC unit in my home. The job was completed to rectify the situation and it was a reasonable price for the repairs. I will use this company when it is time to replace my unit.Their office staff keeps you abreast of the booking, ordering of parts and the technicians arrival time. The service professionals are about the business of a full repair.Thank you Total Comfort

Go
Review №7

Zane and his partner were courteous and quick. They found a leak and replaced some piping. The price was right and the service A+.

Ma
Review №8

We had been having subpar service from our current ac install company. As we have a Trane system we called Total Comfort. They showed up on time and answered all of our questions. The tech was beyond professional and I never felt rushed or not listened too. He took the time to truly understand what we needed corrected and answered all of our questions completely and professionally. He was able to speak about the unit and answered in a way we could understand. I will be using Total Comfort for any future service needs! Thank you!

Ch
Review №9

Total Comfort was one of three contractors I talked to about an HVAC issue that developed with a 10yr old system. The carry the top systems in the industry and their prices were very competitive with the other quotes I obtained.They scheduled the installation very quickly and on the day of the installation ... they arrived early and got right to work. I was very pleased with the communication and the work that completed.Were very happy with the system we purchased and its performance.Highly recommend Total Comfort for any HVAC needs you may have..

Ra
Review №10

T/Comfort found a leak in A/C they installed in 2016. It was either buy a whole new system or spend $2800 on repair. We chose the latter. Great job with installation. Joey was a one-man show and completed install with only one issue. He ordered a part midway through install and received the part within the hour. He was knowledgeable, courteous, and tolerated my crazy little dog. 5-stars/ Highly recommended.

Ra
Review №11

We used Total Comfort to replace our very old and outdated HVAC. A great experience all around. From Alex the sales rep, to Paul and Chris (the installation team), the highest level of professionalism was given. They made sure we understood everything answered all of our questions. We couldnt be more please. Highly recommend

Review №12

The technician was very knowledgeable and willing to take the time to fully explain our system. Kevin was very professional and provided options for any repairs that were needed. No pressure and NO UPSALE! He presented the issue and provided solutions and left it up to us to decide. I will use them again.

Jo
Review №13

Quoted me over $500 to replace the flush valve on 2 toilets requiring $50 in parts, plus a $70 diagnostic fee to tell me what I told them over the phone. Spent 10 minutes at my house. Complete waste of time and money. I called another company immediately after and was quoted $125 for the job.

Ky
Review №14

Great service. Great attitudes. Could not asked for a better group of guys to come do the job. Real down to earth people.

Li
Review №15

Kevin,Is one of the nicest people I have met and he is always prompt and courteous. He should be commended for his great work. He is the face of Total Comfort to me and thats a good thing.

Da
Review №16

Total comfort offered the best price from all estimates. They even gave me one of the best brands in the HVAC market to satisfy my installation date while not increasing my original estimate. They are very professional and willing to help. For a 2.5 ton HVAC fully installed with the best brand, the were just under 6k total. Overall a very great experience!

Ja
Review №17

Called them for a plumbing issue while installing a new dishwasher. They were able to send someone first thing the next morning. The job to fix the problem ended up being a lot more difficult than we originally thought, so we did not perform the work. However Zane was excellent and tried to do everything he could to help. Overall we had a great experience with this company.

Jo
Review №18

Awesome service by Paul and Mike. Knowledgeable, courteous and prompt. Equipment installed works great a great price.

Da
Review №19

From office staff to service, everyone is friendly and helpful. The job is always done neatly and efficiently. The service men are always professional and respectful. They always make a stressful situation more comfortable! Thanks!

Cl
Review №20

We called Total Comfort when having an issue with our HVAC unit and they sent out someone the same day. Louis was awesome and professional. He diagnosed the problem and helped us determine options. Not only did we enjoy his expertise but he had a great personality. We highly recommend this company and if you can, ask for Louis!!! Thank you!

Ry
Review №21

Absolutely stellar service over 13 years! They are professional, polite, on time and extremely responsive. Ive had ZERO issues that were not resolved immediately. I would not trust anyone else with my home.

Bi
Review №22

Zane and Tucker arrived on time as promised. Both of them were polite, professional, and took the time to patiently explain everything and answer all my questions. I couldn’t be happier. You have earned a lifelong customer by providing top notch service!

no
Review №23

Alex, the HVAC sales rep/educator, came on time to my house to give a free assessment of the trouble with my old 1998 Trane. He is exceptional in his knowledge, professionalism, and patience explaining my system to me. The home office is staffed by people prepared to coordinate service and installation with MY schedule. Dan and Chris came right out (on time) to install the new Trane and Dan took his time to explain everything to me in detail. The work area was kept neat and safe and tidy at the end of the day. The cost of all this came as a happy surprise, $1000 less than the nearest competitor. Thank you Total Comfort!

Bu
Review №24

I have had five appointments with Total Comfort and appreciate both the respect and education I receive from their associates when they come to my home. I am glad to have chose Total Comfort after moving here just over a year ago. Thank you to Alex, Stan, Lutfi, Zane and Josh.

Pa
Review №25

Very professional and courteous. Quick to respond. Zane was wonderful at explaining everything.

Mi
Review №26

I have been very pleased with the installation of our HVAC system and today they came and did regular maintenance. They called ahead of time, they arrived on time and was very professional and quick. Went over everything they did and answered questions I had. I highly recommend this company.

Ch
Review №27

I’ve been dealing with Total Comfort for about 12 years great company I always ask for the same tech Louie he is awesome!!

Pe
Review №28

Fast appointment scheduled, technician came on time and he performed a thorough inspection and maintenance of my heating system. He explained what he did and what he found. Excellent service!

C
Review №29

The tech was early, very polite. He was thorough and neat. He explained everything he did before doing it as well as explained pricing. I would absolutely recommend.

Ka
Review №30

I didnt know what was wrong. Water turned cold last night while washing dishes. We checked the breakers, first my husband who turned it off and on. Then me, about an hour 1/2 later. It was on. Called REC this morning. They contract with Total Comfort. Barbara called and took care of the business for the repair person. That was Tucker who came in the time frame that Barbara had indicated. Tucker was professional, friendly, and wore a mask and covers on his shoes. He set to work and gave me updates as to what he was looking at. He suspected the thermostat after finding the elements in working order. He made the repair in a timely manner and told me to expect the water to heat up in 30 to 60 minutes. Thank you Tucker for your service!

Jo
Review №31

Total did a fantastic job fixing my hot water heater. Repair person was friendly and informed what was going on the whole time. I would definitely use them in the future.

Ni
Review №32

Excellent work by Paul and Mike. Very thorough and new systems works and looks great. Thank you!

Br
Review №33

These guys are good. Weve dealt with other HVAC companies in the past and this is our best experience. They were thorough in their initial inspection of our system and the replaced system works effectively, was done professionally (much better than the last system) and the technicians were personable, timely and reliable.

Go
Review №34

We had a whole new AC system installed in our house. Total Comfort provided a very detailed estimate that addressed all of our concerns and issues. While they were not the cheapest estimate that we got (slightly more), we appreciated the amount of detail that they covered. The install was done very professionally, with all wires and plumbing tucked and tied very neatly and very organized. I would highly recommend them to anyone. No hidden costs, no extra fees after the job was done, no nonsense... they give you a quote and that is precisely what you pay after install. We were scheduled one week after we accepted the quote for install.

Da
Review №35

Louie serviced the HVAC equipment very professionally, very pleasant and respectful. It’s a pleasure to have him at our home. We

Ba
Review №36

Zane is not only professional but extremely personable. He displayed great knowledge and ability was very responsive (and VERY patient) to my questions. I will recommend Zane in the future. Good choice Total Comfort!!

Fa
Review №37

Ive been using Total Comfort for my go to HVAC service/installation for 13 years. Great company!

Ja
Review №38

Zane was awesome. Friendly and courteous, he was happy to explain what work he was doing and why. Thanks to him we finally have gas running in our house after a month long wait. Thanks!

Ja
Review №39

We received a call when our technician was on the way. Zane was courteous and professional. He explained everything in detail. The job was completed in a timely manner. We would recommend Total Comfort to everyone.

Gr
Review №40

Very professional staff. Quality work done for both plumbing and heat/air. Very quick to address any issues that I had.

Mi
Review №41

THE INITIAL CALL TO THE OFFICE TO MAKE AN APPOINTMENT WAS VERY PLEASANT. THEY WERE VERY ACCOMODATING AND GAVE ME CLEAR INSTRUCTIONS EVERY STEP OF THE WAY. WORK MEN WERE ON TIME AND RESPECTED MY HOME BY WEARING SHOE COVERS AND MASKS AT ALL TIMES. THEY WERE UPFRONT WITH ME ABOUT REPAIR COSTS AND ESTIMATES WERE TRUE AT THE END OF THE REPAIRS.

El
Review №42

It was a very cold day and Paul and Chris were very professional. They worked in the cold so I could be warm in my home. They cleaned up when all was done. I would highly recommend Total Comfort to all my family and friends. Very professional.

Be
Review №43

Phenomenal service from start to finish! Lisa is a sweetheart and kept us on track. Alex made sure we bought the right unit for our home and offered us fantastic options for improvement. Joe Gibson and Darius Carter are very cool guys (and fellow dog owners), who were quick, thorough, and a joy to work with. After being without HVAC for 7 years, we are thrilled with our new unit and overjoyed that the return air was crafted on the fly. Seriously, you all deserve a raise, as TC was very well represented. Thank you again!

Ch
Review №44

Paul and Chris from Total Comfort Heating, Air and Plumbing did a fantastic job installing a whole house humidifier. They were on time, explained the system and had it installed in no time. And the system is amazing, no more scratching! Thank you guys!

Va
Review №45

They came out promptly for our estimate and answered all questions about our options. Once we scheduled our install, they were on time and worked great. The guys made sure we saw everything they were doing, they cleaned up everything and even vacuumed. They explained the new system and its benefits and gave us all the paper work. New system runs great already and the install of the outside portion looks amazing. Great experience. Will definitely recommend and use for our future maintenance. Can’t beat a company that is courteous, professional and priced well.

Bo
Review №46

Quick response and repair. Tech was professional

La
Review №47

Zane came and he was awesome. Very professional. Immediately identified the issue and gave recommendations. I will definitely call on Total Comfort again for any plumbing issues.

Wi
Review №48

TC & H l give 5 stars. They communicate very well (my poc Ms. Barbara) with me as a customer. They did a disconnect in the am & came back and installed two new appliances in the pm. Our tech was super. To complete the job the tech was at our home past 10 pm. They beat their competitors price by 50%.

Do
Review №49

Total Comfort installed a new heat pump at our house on 12/3/2020. Paul, Chris and A.J. did an excellent job and were courteous and professional. The equipment has been working great. I recommend Total Comfort!

St
Review №50

Have used Total Comfort several years for all our HVAC needs and they have always been very friendly, professional and efficient so I was not surprised when I received that same service when I called with a plumbing problem. Called their office and within less than 2 hours a tech came, fixed the issue, and was gone within an hour. Rest assured, I will be calling them for all my future plumbing needs. Thanks so much for your wonderful service Total Comfort!

Se
Review №51

Master Plumber Stan did an excellent job assessing my plumbing problems, advised me on options and ultimately replaced my water heater and expansion tank. I had a lot of questions and he took the time to explain and show me how everything works.

na
Review №52

Great service I had both HVAC maintenance and Plumbing repair. Professional service.

ke
Review №53

Arrived on time. Provided a detail explanation of services. Will use again.

Sc
Review №54

From the salesman to the technicians that installed, they were all professional and courteous! I got quotes from 6 businesses and Total wasn’t the cheapest but after reviewing the reviews on Google, Yelp, Angie’s List, etc we decided to go with Total Comfort because we felt they had the overall best value! Glad we did! We will use them when our other AC needs replacing! Thanks to the guys and gals at Total!

Ro
Review №55

Total Comfort offers top notch quality. My salesman Alex Lara was quick and professional when I was in dire need of an a/c unit in the middle of the summer. A year later and the unit is running great! Had my first annual inspection, Kevin was my technician and he was very quick and professional. He explained exactly what he was doing and shared addition information as well.

Ph
Review №56

The tech. arrived right on the dot & got to work. Wore mask + slippers on his shoes and went to work. Pleasant person. No problem working around my basement area. Discussed need to replace filter [ something my husband had always done] suggested I contact the office if I cannot determine where he had gotten the filters - perhaps the folks at the office can steer me in the right direction. I appreciated this. This is the first visit since my husband passed but since he felt your business provides good quality and good value I must concur.

Er
Review №57

We came home from vacation to an upstairs that was 95 degrees and climbing!!! We were desperate for an AC fix, but all the AC companies was swamped with 100s of similar calls. Because we were loyal Total Comfort customers, we were bumped to the top of the service list, and were repaired within 12 hours! ! Saved the day!Total Comfort even sent out their service manager to get the job done quickly. We appreciate their commitment to their customers!! Great job... highly recommend.Nikki H.

Du
Review №58

I had drain overflow last night and Zane, the Total Comfort plumber who helped us this morning, was professional, knowledgeable, and stuck with a difficult drain problem until it was solved. Once again, Total Comfort did a great job. Thank you!

St
Review №59

I called Total Comfort yesterday afternoon and they were very responsive and came today before noon. The technician was a heck of a nice guy and listened when I described my intermittent problem. Then he went right to work. The gas furnace has not been on since he left so I can’t say if he fixed the problem or not. But he took the time to explain what he found and what he did to correct what he thought was the problem. As for the cost I would say it was reasonable. There are cheaper alternatives such as the guy I used before but.. he didn’t fix my problem. If the problem is fixed I am happy with the cost! Hope I can update my review to include the final results of the fix.Update!The problem got worse that night and I called Total Comfort the next morning. They had the tech come back ASAP to check the system again. Since the problem was no longer intermittent, he found the culprit right away. It was going to be an expensive repair. Since the system was nearing 18 years of service he recommended I consider a new system and I agreed it was probably best. I was not charged for a repeat visit.Alex came later that afternoon to estimate the cost to replace my system. He did a thorough job including crawling under the house to check the ducts. That evening he provided me with estimates for 3 systems of various price ranges. He was very knowledgeable and helpful which made it easy for me to choose the right system for my needs.On the day of the install the techs were at the house exactly on schedule. Paul and Chris introduced themselves and got right to work! I was totally impressed by their attention to detail and desire to do an exceptional job.... especially Paul who has worked or Total Comfort for quite a while. Talking with him I learned that he loves his job AND the company he works for. He goes out of his way to do more than just what is required! Both guys did a great job!I can’t say enough of how impressed I am with this company. Old world style business ethics... the customer comes first! Refreshing...PS love the new Trane system!

Th
Review №60

Excellent service. These guys are amazing. Very impressed. They did the install of my new HVAC system. So professional and courteous.

Ci
Review №61

We have been using Total Comfort for years. Customer service is everything and this company has it in spades. We can even ask to have a regular technician who has become accustomed to our systems and its like having a loving family member care about you. To date, aside from annual maintenance, we have replace 3 systems with them.

Br
Review №62

So I was having issues with my A/C. I called them and they set an appointment with me for the same day. The people I talked to over the phone were very nice and helpful! They even told me up front that there was a service charge for sending someone out so I wouldn’t be surprised by it. The technician that showed up was very knowledgeable and fixed my problem immediately; moreover, he told me how to prevent that from happening again in the future and gave me good tips for maintenance! Total Comfort is fantastic and I would thoroughly recommend them if you need anything!

Ta
Review №63

We were impressed with the promptness and the through evaluation of our unit. Thank you,

Sc
Review №64

Total Comfort did a great job. Professional and competent; quickly isolated the problem and had the needed part on hand to get the system back up and running. I was very happy with their responsiveness and ability to get this fixed quickly.

Jo
Review №65

The technician was on time and knowledgeable. He operated well within his level of expertise. He was very pleasant. Overall, he was a great technician and will be highly recommended. I am very pleased!

Br
Review №66

DO NOT USE THIS COMPANY!! They flat out tried to take advantage of an elderly woman by trying to overcharge her 3 times the actual cost of the repair! When asked to provide an invoice... the cockroach simply put Refrigerant Repair $1794 and a diagnostic fee of $128 no break down of parts and labor, no cost breakdown at all. Thankfully I found an honest and transparent company to do a proper estimate for the repair that ended up costing a fraction of the price quoted by this company. Avoid this company at all costs, especially if you are an elderly woman or look like you can be taken advantage of.

Je
Review №67

They showed up promptly, the called to let me know they were on the way, they did a great job, and even came back right away when the problem wasnt fixed the first time (no fault of theirs, they said to keep an eye on something and if it happened then call them and theyd come back). We felt they did a great job and well use them in the future.

44
Review №68

We have been using Total Comfort since our original AC company went out of business. They are awesome to deal with and only recommend things you need and do not try to sell you stuff you do not need. I have recommended them to everyone I know, top notch!!!

Do
Review №69

I rely on Total Comfort to make sure my heating unit is in top notch shape. I trust their quality of expertise and the professionalism from setting up an appointment to when they come into my home to do the inspection. Total Comfort is always on time for sending out a notice of when my next inspection is due. The receptionist that sets up my inspection date is always pleasant and thorough. I must say something about Kevin, the technician who services my unit. I have no qualms about leaving him alone to do his job. I know everything will be correctly and completely. He is responsible, super polite and answers all of my questions patiently and respectfully.

Gr
Review №70

Kimberly was great with us. Promised us a extremely quick turn around time, and the best quote out of everyone we reached out to. Super friendly. Marty and Raymond showed up right at the scheduled time and had our hot water heater switched out in no time. I highly recommend this company to anyone! Will be using for all future needs!

Ch
Review №71

I am so glad that I chose Total Comfort for my heating and cooling systems. They truly look out for their customers and go over and above to get the job done.

Lu
Review №72

Paul and Chris came out to the house, they installed a thermostat and a and trane humidifier. The air has been really dry and this new addition to my HVAC system will provide better air quality in my house. These two installers provided top of the line training for my new thermostat. This thing rocks! best part it has restrictions, so now nobody can change my settings after they are already set!!! These guys are awesome, I highly recommend Paul and Chris for your next install. Alex the sales rep is very responsive.

Be
Review №73

The last negative review appears to be an unfair assessment of this company. Ive used Total Comfort for many years for my home and my businesses and theyve always provided superior service. I just had them out to our massive facility and they repaired our Trane system within just a few hours in the middle of this heat wave. If youre looking for HONESTY, HIGH QUALITY OF WORK AND SERVICE I HIGHLY RECOMMEND TOTAL COMFORT HEATING, AIR AND PLUMBING!!

Je
Review №74

On time and efficient.

TJ
Review №75

The entire staff at Total Comfort are top notch professionals. From the estimate to installation, and follow up service. Everything was as promised. I highly recommend them for your HVAC needs.

Ma
Review №76

The technician was on time & professional. Conducted an evaluation of the system, informed me of the problem & repaired the issued in no time !!

L
Review №77

Total comfort installed the AC unit in the house a few years prior to us buying our home. Thankfully they placed a sticker on the unit to let us know who did the work or else we would have needed to hunt down the information. We decided to provide the original installation company the opportunity to provide us with bi-annual service and do not regret it for a moment. It was a great experience from the moment I called to when their service technician departed. They were always friendly and very knowledgeable. The technician even inquired if I had any questions prior to and after the service. Knowledgeability, professionalism and customer service are pivotal when look for company and we will continue to use Total Comfort for our home AC service and repair.

Ja
Review №78

Total Comfort did an install in a upstairs unit for me. From the sales person to the install crew it was a great experience. These guys were middle of the road for me in regards to pricing (I had three estimates) however I chose them based on the value with the price and on my past experience with them. They are a reputable honest company and stand by their work. Thanks to the Total Comfort Crew!

Ta
Review №79

Good business —they stay on top of your maintenance schedule and call ahead before showing up for appointment. Friendly, professional, and responsive. Glad to do business with these folks!

Ma
Review №80

Total comfort is very professional ! Kevin the Tech guy is great and very responsive and patient to all my questions. Great customer service!!!

Jo
Review №81

Louie was amazing. He has the heart of a teacher and didn’t rush through the service. He explained everything to me, answered every question I had and made us feel very comfortable. He felt honest and was very professional and is a credit to the company. I WILL use this company for all my HVAC concerns in the future. Louie earned Total Comfort a life long customer.

Da
Review №82

Total Comfort Heating And Air is a very professional company. Excellent and courteous communication throughout our experience. Their technician, Alex, was very competent and friendly. He repaired a leak in the refrigerant line of one of our heat pumps, and recharged the system with refrigerant. I think this company charges fair prices, is well organized, has good technicians, and offers good customer service. Ill use them again, and I recommend them.

An
Review №83

Alex was very courteous and to us, it was clear he knew what he was doing. When we learned what the problem with our unit was, he carefully and thoroughly described our options. He was not over-bearing in any way but was very effective. We enjoyed working with him. I would also like to thank Ann who took our service request. She is always very helpful.

Br
Review №84

Very professional and polite. Made sure I knew what was going on throughout the installation. They also left with “turn-key” air conditioners. No need to reprogram thermostats because they did that as well.

Mi
Review №85

Always on time, always professional and very friendly.

Ri
Review №86

Just had Total Comfort to come out and bail us out of this heat by fixing our A/C unit. Fast response and very Courteous Staff. Thanks Guys.

B
Review №87

2021- Yes we are a repeat customer! They are replacing our AC/Heat today! Alex was great- thank you Kim for getting everything processed quickly! As well as your great customer service! The install crew have been wonderful - professional and fast! Thank you very much Total Comfort Heating and Air!2019 Zane was great! Explained the estimate in detail - completed the work promptly. Personable and knowledgeable. Will be calling same company back for AC check up!

Gw
Review №88

I call and Barbara responded and set an appointment right away. Marty came out to evaluate my sump pump and quickly identified and fixed the problem. I would definitely recommend and if I needed work done again I would call Total Comfort first!

Sc
Review №89

Had to replace a cracked water heater. They were very accommodating and the service technician was very professional. We discovered that my basement sub pump was also dead and they replaced that for a very fair price along with the water heater.

Av
Review №90

Perfect! As always professional, no BS, straightforward and fast response and repair.

De
Review №91

Responsive email conversation to set up service resulted in my first visit being able to be scheduled the first thing the very next day. The tech arrived exactly on time and performed my heating maintenance throughly and professionally. After getting blown off by a competitor for this same service three times Total Comfort will be my go to for all my HVAC needs.

Ca
Review №92

Amazing customer service from start to finish. Techs are courteous and professional by helping me understand process of installation and answering any questions I may have. Have already recommended to my neighbors!

Sa
Review №93

Total Comfort Heating & Air Conditioning has been a great company to do business with. We regularly sign up for an annual contract to ensure our summer air conditioning and winter heating requirement are met and that our equipment is kept up-to-date and in great working order. Every serviceman sent to our home has been prompt, courteous and most importantly extremely knowledgeable about their job. We have been using Total Comfort for the past 4-5 years and will continue to do so with the incredible service they provide. Oh, by the way, they always slip on disposable slippers over their shoes to ensure no dirt or debris is tracked into the house. Great company. Very happy with them.Wanted to add to this review. Our 2 systems were getting old and we wanted to replace before they crashed and burned during an untimely snow storm or heat wave. Through due diligence, I got three quotes to replace. Although Total Comfort wasnt the cheapest, when looking at what they were offering as well as the extended warranties for the systems, they ended up being a best value for us. They sent in 2 crews and got both the systems up and running in one day. They wore masks, gloves, wore disposable slippers when entering the main part of the house -- all especially appreciated during the current pandemic. They also cleaned up after themselves (vacuumed up everything and picked up everything) and disposed of the old systems. We are super happy with they work and service provided by Total Comfort.

Th
Review №94

The business was quick to set up an appointment that was applicable to me and their rep followed through. That same rep (Zane) was very relaxed and confident in the job we needed done. Friendly the entire way he showed me the work that was completed to make sure of my satisfaction and even stopped to give me advice and perspective which I very much appreciated.Thanks again Zane.

C
Review №95

Responsive, prompt, organized and competitive! The techs know what theyre doing! 👍🏽

Di
Review №96

Total Comfort is excellent to do business with. They come out at the time they say they will be here. They are courteous and very reliable. I would highly recommend this company to anyone.

cy
Review №97

Zane and Billy were consummate professionals. They went out of their way to be sure I was satisfied with their work and understood all they had done. I appreciated their thoroughness. Would definitely call Total Comfort again!Thank you...Cindy

Mi
Review №98

My family is a long-time customer. Purchased Trane furnace and air conditioner a few years ago, to replace the one w/came with our house. Using them since then. Today was regular servicing of the unit.

Er
Review №99

VERY reasonable cost to have oil-fired boiler replaced. Owner, Tim Knight, is responsive and approachable and employs friendly, knowledgeable staff. They were respectful to us and our situation from start to finish, offering us space heaters, etc. until our equipment arrived. The technician Joe and his helpers did a fantastic job, leaving the basement area and floor where they worked cleaner than it was to begin with. Crew did not tear up the house removing old one or bringing in the new one, in spite of each weighing 600+ lbs. After getting jerked around and disrespected with ridiculous estimates by 3 other very well-known companies, these guys were a welcome relief, while making clear the extent to which the others had been trying to unfairly gouge us. Im talking Thousands of dollars, not Hundreds. I highly recommend Total Comfort, and wouldnt bother calling anyone else. Picture is the Before and After of the job.

Le
Review №100

Total Comforts technician was friendly, courteous and completed his job to my satisfaction. Excellent service as usual!

Information
100 Photos
100 Comments
4.9 Rating
  • Address:2403 Airport Ave, Fredericksburg, VA 22401, United States
  • Site:https://www.yourtotalcomfort.com/
  • Phone:+1 540-413-0982
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Plumber
  • Air conditioning store
  • Air conditioning system supplier
  • Air duct cleaning service
  • Furnace repair service
  • Heating equipment supplier
  • HVAC contractor
Working hours
  • Monday:7:30am–7pm
  • Tuesday:7:30am–5pm
  • Wednesday:8am–12pm
  • Thursday:Closed
  • Friday:7:30am–7pm
  • Saturday:7:30am–7pm
  • Sunday:7:30am–7pm
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