Absolutely the best service! Technician was professional, courteous and an expert in his field. Thank you very much!!

Our Samsung refrigerators water tap wouldnt turn off after use-sprayed water all over the place. The service had to cancel our first appointment due to illness, but repairs were made on time as promised today. We bought the warranty because we have a lot of Samsung appliances.

The technician arrived and within a few minutes said that my issue was that both evap fans were bad. I was not home but my wife was. She called me and I spoke to the technician who relayed the technician information about the parts being bad and needing to be replaced. I asked specifically if the tech checked the voltage from the circuit board to the motors as I didn’t want to replace fans if the board was the issue. He assured me that he had and that everything was good from the board. He said that the repair would cost over $500 and that it would be three weeks before they could come back out. So, I told him that I would discuss it with my wife as that was a long time to go without a working refrigerator and freezer. I was charged the $146 and the technician left. My wife called me back after he left and told me that all he did was open the refrigerator door and press the door switch and when the evap motor didn’t come on said that the motors were bad. She told me he never even checked voltage with a meter. He didn’t take anything apart to check anything. I have already called and left this complaint the same day that he was here which was almost two weeks ago. I have heard nothing from the company. I want the $146 back for the improper diagnosis. I say improper because my evap for the freezer works fine and the there was something blocking the evap fan blade on the refrigerator so that it could not turn. Once the obstruction was removed the motor came on and ran and has been running fine for almost two weeks.

The technician was professional, friendly and he knew exactly what the problem was and how to fix it. Thank you Jeremy, you did a great job!

Unit stopped working, food spoiled discovered April 18, kenmore sent tech 4/19 gave estimate and reprogramed motherboard said this might fix problem within 24 hours. Did not work. called kenmore again to give OK, and told tech had to come out again since we didnt accept his first estimate right away. Tech (same one) came out entered home and called in original order without any reinspecting. Set up appointment to reinstall-was cancelled due to one part not delivered till afternoon. set up new date which was then cancelled because tech (same one) was sick. after many agravating calls a new date was set, and a new tech was sent to install the parts. He tested the unit and, after many calls to the home office, admitted the original tech had miss diagnosed the problem. That it was a coolant problem with the compressor. To prove it he removed the dryer part - showing us how clean it was. He then installed a new dryer and compressor all of this on June 16. He took the new evaporater back with him and said it wasnt needed - that the unit was fixed and temps would be ok by 24 hours. The temps after 24 hours were not OK. They were and are 44 degrees refrig, and 5 degrees in freezer. Called kenmore again and again telling them unit was still not right and wanted to speak to someone in management - was transferred given a new number which was a non working one. Decided I could no longer wait, and have ordered a new refridge, I will be contacting BBB and applicable Federal agencies in the near future.

My particular model of refrigerator is the subject of a class-action lawsuit for icemakers that freeze up. Generally known as a design flaw. The service desk person that I talked to, Jovell, assisted me to get a partial refund for the entire refrigerator! Her manner on the phone was courteous and professional. This refund means Samsung will no longer service my refrigerator, but they did pay for our service call by Sears Appliance Repair to replace the defective icemaker with an approved Samsung upgrade. Samsung bought out our refrigerator so its no longer supported, but I still admire the quality and build of our Samsung refrigerator.

Never have I had a phone sales person boast so much experience and not know what a upper dryer housing is.. and to argue with me because all you find are seals... avoid these people... Im gonna tell you how it is sir... lmao ead.

On time, was able to fix problem immediately! Nice person!!!!

Has not been a nice experience with Sears Appliance Repair. The problem was with the plastic left on the doors when refrigerator was delivered 3-4 years ago. I thought the plastic was to stay on the doors. The plastic was looking bad, so a couple of months ago I was at sears to buy a water filter and I asked why plastic was not on the doors and was advised plastic was supposed to be removed at delivery by the ones he delivered refrigerator. So I called to have the plastic removed. I was given a date and time. When tech. came he let me know he did not want to remove the plastic he thought he was to fix door handle. Well he and the girl with him removed the plastic, but could not remove the residue from the plastic. He filled my trash can with the plastic without asking and used my paper towels without asking. Small pieces of plastic was left on floor. I called Sears Appliance Repair to advise the tech could not finish the job and also about being rude. I was given another date and time. On that date no one came or called. So I called Sears about that and was given another date and time, when he came he was very kind and I explained all to him. He tried to remove the residue but was not able to. He brought his own cleaner and paper towels and left no mess. I would like to talk with the person in charge to find out what is next. I left a message to call me but nothing so far. At this time I do not recommend Sears Appliance Repair to anyone. It take me 2-3 calls to get to the right department, then it is hard to understand what they say on each of the calls. There is a language barrier on almost every call. I hope this can be resolved soon.

Refrigerator died 11/8/2020, first appointment for evaluation 12/2/2020, parts ordered and received by 12/6/2020, returned to install parts 1/27/2021. 80 days without refrigerator/freezer.....totally unacceptable! All this under a Master Protection Plan

Our Tech James was very polite and knowledgeable person. He even explained we could save money off our bill by taking out Sears home warranty. The offer would be great but Sears wants to much money. Next time I will call a different company.

Reasonable price for washer/dryer tune-up. The tech was on time, friendly, professional, thorough. He doesnt a couple of hours... cleaned inside and out of parts of the machines I couldnt even access, and the washer and dryer sound a little quieter and smoother running 👍

We purchased a Kenmore Elite refrigerator from Sears and had nothing but problems with the refrigerator and service. The refrigerator has broken down once every six months. With that being said it takes two to three weeks to fix. On every other occasion it requires the repair person to come back, which also takes two to three weeks. We have lost a lot of food through the past couple of years.We purchased the Kenmore Elite from Sears along with the extended warranty because we thought they were reliable. Not so much

I called for repair on my dehumidifier early June. An appointment was set for June 12. No-one showed. Contacted Sears who told me to call the company who Sears had asked to come out! The company said they had had no request from Sears. Contacted Sears again; after several phone calls and online chats I got an email saying an appointment had been set for June 30 (no explanation as to why no earlier appointments were available). Technician came on June 30, said the dehumidifier couldnt be repaired and that, as it was under warranty, a replacement would be sent, together with a pre-paid shipping label to return the broken one. He said the new one should be shipped within 48 hours. It is now July 10 and I havent heard another word from Sears. Today, I called Sears and, after waiting for 35 minutes with no answer, went online to chat. After explaining the problem, I was told they couldnt help and gave me a phone number. After waiting 50 minutes, I was answered, only to be told that I needed to call annother department. I called the number and have now been on hold for 54 minutes! The nightmare continues......

Called to have my ducts and vents cleaned. Set up appointment and they gave me a 4 hour window. The window closed and I called to cancel appointment. I reluctantly rescheduled for another day, but they still couldnt get there on time, nor had the common courtesy to say they were running behind. Sears has definitely been going down hill with their services. They dont really have a customer service department that can help you when you call. All they do is apologize and ask if you want to reschedule! Are they freaking kidding? I am most definitely rethinking my home warranty, due to the reviews Im seeing and most definitely wont call for any other services.

The service technician was great. Did a great job. The people answering the phones leave a lot to be desired.

I give 3 stars because getting the appointment was so frustrating. The first appointment was cancelled the day of - at 9:30 am (not the 7-8 A. M. as promised). The second date I was given over the phone, when they cancelled, was one day off of the date that showed up in the email communication. The emailed date was correct - dont go by promises made by the dispatcher over the phone. However, the repairman was really helpful. He detected a small gas leak in a very old oven and immediately turned off the gas. He then gave us a rough estimate of the cost to fix verses the cost to buy new. When I picked buying new, he shared some suggestions and advice about choosing a new range for a propane system. He also tried to see if he could reduce the cost of the service visit since he had been unable to do any kind of service. He couldnt avoid the fee but I appreciated the gesture. 5 stars to the repairman.

The refrigerator is still not fixed. It still has the same problem. I had to place another repair call that is scheduled for April 7 for the same problem. What gives?! Do we continue to replace parts until the problem is fixed through trial and error? How many times do I need to have a service call before Ive paid for the refrigerator twice over? This refrigerator is only three years old for gods sake! This will be my 2nd service call with Sears and the 4th call overall.

We had wonderful technician who works for Dish which has a contract with Sears who performed annual maintenance on all our appliances. We are very satisfied with this service and wish to give it, and him, five stars. However, we live in a rural area and whenever we have a problem, even when the fridge is not working, we have to wait and wait and wait for service. The five stars is for the Dish maintenance warranty service only.l

I need to speak with a manager

First- Sears is an absolute mess as far as their customer service and products are concerned. I bought a Bosch dishwasher in Dec 2016. It has worked approximately 6 months. I’ve had technicians out 6-7 times trying to fix this thing. Thank goodness we have the extended plan!!It was going to require a couple more visits or parts in order to classify it as a lemon!!I just couldn’t call customer service anymore because I can’t stand having to talk to people in other countries with thick accents reading from a script!! Several of those calls was enough- I almost didn’t care if the dishwasher got fixed or not.BUT—- the good news and why I had to chose 4 stars are the technicians. EVERYONE of them were knowledgeable, respectful, as frustrated as I was and always on time. I can’t say enough good about all of them. My last two service calls- and hopefully my last- were with Guy- FABULOUS! He certainly knew what he was doing and went over and beyond to make sure the time between visits was quicker than what the bunch from customer service could do.I certainly understand why Sears is doing so poorly- too bad because fixing customer service would help quite a bit and would go along ways in retaining what customers they have left.

The tech did not show and said I was not home. That was a lie because I was home all day. He sent a picture of his finger instead of my house saying I was not there. Lol. Chatted with a rude Lewis Smith. He transferred me to his supervisor Amelia White who was fake empathetic, but could also not help. She referred me to the service center because she was as high as I could go on chat. I waited two weeks for this appointment and Amelia wanted me to wait another two weeks when I spent from 1-5 waiting for the technician to show up. I called the service line 3 times. First time someone picked up and put me on hold and never opened the line. The second person told me they were referring me to escalation, but really sent me nowhere. The 3rd time someone answered and they pretended to help. I was on hold for over 10 minutes and then hung up on me. I was sent an email with a reschedule date and time that I never asked for while I was on hold with the 3rd person. Incompetence all the way around the repair service, chat, and phone center. I guess we know why the company was a failure.

The guy showed up ran my dishwasher a couple of times, stayed no more the 15 minutes said cant find the problem. Never pulled the machine out to look at it, just looked under it with a flash light, Charged me 99 bucks and advised that i just get a new one. This is a 400 dishwasher, that runs fine, is just a couple of years old, but has a periodic leak that caused damage to our hardwood.

I had a Craftsman string trimmer with wheels that wouldnt cut very well. The repair center did a fantastic job is getting the trimmer where it needs to be. It cuts anything in its path now!

We had to wait over two weeks for repair on our LG refrigerator. The repairman left and assured us it was fixed. It is not fixed. Freezer still not down to 0 degrees after 3 days and ice maker not making ice. I called again to let Sears know and they gave me another appointment 3 weeks away. Hardly what I call good service for an extremely overpriced service agreement. Not at all satisfied with such shoddy service.

Washing machine stopped working. Called Sears Repair on Friday and someone came out Monday morning. He was very courteous, knowledgeable and quick. Fixed the machine and was gone in less than one hour. Was very impressed and will call Sears next time an appliance breaks down.

Signed service contract 3/9/18 three months and 5 technicians later they have replaced just about everything but the stainless steel on the doors and they still cant figure out what is wrong or how to get all the new parts to work together... I called today 6/5/18 and got my money back $366.68 the refrigerator is only 5 years old!! Its no wander Sears is bankrupt!!

The repair man was Timely, polite, friendly, neat and clean. He remembered to put a blanket down on the floor since I have hardwood floors. He was considerate and explained everything that he was doing as he was doing it. I could not have experienced a better repair ever. I am so glad that I deal with Sears and that I thought to take out the warranty.

Micheal was very professional, nice & knowledgeable about his job. In fact I would like for him to be the one who always comes to fix appliances. I will be asking for him when making appointments! This is the second time he was the one who came out to fix 2 different appliance. When I saw it was him again the second time I felt very comfortable with him coming in the house ,especially with me being a female and here alone during repair . Also I know the job would be done right

They were great when I needed to repair my freezer when it stopped making ice. The repair technician came out observed the problem ordered my part since they had none in stock. Within 3 days it came in and the technician replaced the ice maker and I now have ice again. Wonderful service and quick turn around. Would recommend to everyone. The technician was very polite and even made sure his shoes werent dirty before entering our house.

We had GREAT service! The service tech was extremely knowledgeable and had the part in his truck to fix the problems. We had extended warranties on our range, dishwasher and microwave, which he took care of. Originally I was told by customer service that I would require two appointments. One to fix our broken range and another to do a check-up on the dishwasher and microwave (HUH)???But as luck would have it, our service tech took care of everything in one visit. He was prompt, polite, on time and well qualified for the job!Previous experiences with Sears have not gone as well. Appointments were scheduled for 2 weeks out, cancelled by previous tech at the last minute (and then rescheduled 2 weeks later) and then only to arrive and have to order replacement parts and another rescheduled appointment to have them installed! Glad SEARS finally hired a true SERVICE TECH. Appliances are working great and were a satisfied customer.

Honestly, zero stars would be our review. During a home warranty repair the home warranty company used Sears Service to “repair” our front loader washer. I use repair loosely.They told us they ordered a part and never did! It was a month and half of going back and forth with Sears and their lack of communication between with-in their own departments and customer to realize they dropped the ball on ordering the part! The home warranty ordered the part themselves after a number of complaints from us after over a month and half of waiting with Sears. The part arrived four days after the warranty company ordered it. The next appointment was then two weeks out. We sat here the day after thanksgiving for four hours during our 8am-12pm window to hear the repair man was sick at 11:40am. Their next opening to reschedule is in two weeks Dec. 8th.Countless calls to Sears since September- November 24, no shows, orders not places as said, and $100 spent at laundromats while they played their games = HORRIBLE CUSTOMER SERVICES!!Also, their automated system is horrible! They don’t call, they email you to tell you to callThem! At each call they wanted to know if we were interested in a kitchen remodel estimate. While we are also remolding our kitchen, when a company gives you that many headaches that’s a red flag!We will never order nor shop at Sears again! Amazing how the repair person was sick they day after Thanksgiving. Sounds more like that person enjoyed their holiday weekend as we sat waiting for them to arrive, which never happened! To think we gave up plans for nothing!

I DIDNT HAVE THE WATER ON UNDER THE SINK, THEY CHARGED ME$104 JUST TO TURN ON MY WATER IN ORDER FOR THE DISHWASHER TO WORK!!! THEY ARE FRAUDS USE SOMEONE ELSE NOT SEARS

The repair service on my treadmill was a good experience. I had the walking belt replaced. The tech was running a little late but contacted me and asked if he could still come. I said yes. He did a good job. The only problem was the drive belt was not delivered on time so he could not replace it at the same time as the walking belt.Overall, I am satisfied. The treadmill is working fine. Much smoother and quieter. Glad I had the service contract .The tech was a very knowledgeable and helpful.

I asked to have gas stove cleaned per my service contract.Russ --the repairman-- was fine. Stayed calm as I realized Id been rooked.The REST of the experience, I now understand, was just a come on.I specifically was NOT going to buy this coverage plan, but asked about certain things, inc. difficulty to clean, parts replacement (knobs had also been mentioned in reviews) and was reassured I could get them to come out and clean it even 4 times a year.Even when finally setting up this appt (first one since 1-1-15 purchase) I was told, well, not 4 times a year but certainly once! Russ says no, its up to customer to clean it.When I asked about a drip on oven window, inside the glass, he would not even clean THAT! He merely checked the temp calibration, which he felt he should do since I am here. He did say if I had a major problem, it would save me money. (Perhaps the HOUSE might burn down, but I have HOUSE insurance. . .not burned up stove ever--nor house. Praise God!)NOT AT ALL HAPPY that I spent about $369 on this contract. Wish I had all those contract salesmans lies on tape.

Very friendly repair man. Work was done quickly and efficiently. He was able to diagnose the problem quickly. When the parts were delivered, we already had an appointment set. The one bad thing about sears is that they rarely have the parts with them, so you wait weeks to receive the parts and then get another appointment.

After a couple of hiccups with scheduling, my washing machine is working again. Repairmen (had two different ones) were wonderful and did a great job! Rating is for repairmen. Scheduling process and follow-up was terrible!

The first time I scheduled the appointment, the repairman lied and said he had rung the doorbell but got no answer. He had not rung the doorbell or knocked. I was in the living room all morning waiting. I would have heard. So, after I called to ask where my repairman was, they rescheduled me for 10 days later. I was not happy. However, since the second repairman did a decent job, I am giving four stars. I dont want him dunned for someone elses fault. I specifically told the scheduler not to send me the same guy who lied the first time, so I dont think my repairman was the one at fault. As opposed to other times Ive used Sears repair, this repairman had all the parts and was able to do the repair in one try.

While the technician did what he could, this machine continues to have issues getting our clothes clean. We have had numerous service calls for this issue over the past 4 years, but most did not count toward satisfying Sears policy for providing a replacement machine. When Sears declared bankruptcy and another company bought out the service contracts, they erased all previous history of service calls. Sears says the machine is performing to specifications - however, it does not meet our expectations for cleaning our clothes. A basic specification should be produce clean clothes. When some clothes come out of the cycle with dry spots, they cannot be clean. The problem lies in the design of the machine. Sears technicians acknowledge that its a bad design; yet, the machine meets specs. Our faith in Sears products, once highly respected, no longer exists and we will never buy another Sears product.

I called them for a warranty claim to fix my dryer door handle and do preventative maintenance. Tim arrived on-time. He was friendly, thorough, and quick. Not only did he service my dryer, he checked the vent system to see how clear it was, too, and gave advice on how I could keep the door handle from breaking again. I feel good about using Sears for all my home appliance care needs, and Im glad I purchased the warranty on my dryer.

Excellent service. Tech was out within 48 hours of call. He was very knowledgeable; had the part needed; and was very friendly. He offered several helpful tips regarding emergency preparedness.I was extremely well satisfied.

Unable to speak to supervisors as multiple Sears and Sear Home Warranty Technicians have incorrectly diagnosed repair and require parts for Samsung Clothes Washer. Substandard customer service associated with Sears Home Warranty. Im in the process of filing a complaint with the BBB, due to the poor customer service received from the Sears Home Warranty Customer Service, Escalation and Routing Departments. Worst customer service that I have ever experienced.

We paid $99 for a tech to stand in our kitchen and tell us our dishwasher was broke. He didnt even try and look at the machine beyond hitting the start button. We requested a quote on paper for our insurance company. The flippant people on Twitter monitoring their account said they doubted paper was still used but that I could take a picture if I needed of the quote on the techs computer! If you can help it DONT use this company! Were out our money and have nothing!

Dont buy a master protection agreement. The subcontractor tech Sears sent to repair our microwave didnt show up or call to say he wouldnt show up. The second subcontractor tech Sears sent out couldnt figure out what was wrong. By their own admission, He was not qualified to work on your appliance. They will not replace our microwave now until an official Sears tech comes who will take a second look. When I called Sears Holdings they stated it takes 4 repairs in a year before they actually replace an appliance covered by this plan. They dont count either of the two days we have already stayed home. I will never purchase another appliance from Sears again. They dont stand behind their products or their repair personnel.Update: Less than 24 hours before the THIRD appointment, Sears sent an email cancelling the appointment and rescheduled it to a day the following week without even consulting us. Reason: You said you want a Sears tech, not a contractor. Incorrect. Their unqualified subcontractor couldnt diagnose the problem so SEARS (not us) requires their Sears tech to come out. Our fourth appointment is now 8 days shy of being 2 months from our initial call. They rescheduled, then canceled, then rescheduled three times before finally sending someone qualified who fixed it in ten minutes.Bottom line: If you can afford four days at home and two months of waiting, then buy a Sears appliance and master protection agreement. Otherwise, purchase your appliances elsewhere.

Sears warranty and repair services have never failed to honor their commitment to perform on time and provide quality repairs.

Not a happy camper. My original issues were, 1. no water dispensing, 2. no ice dispensing, 3. water occasionally leaking on the floor. First visit, the repair tech did an evaluation and ordered parts. Second visit, tech replaced parts (not sure it was done correctly). 1. Water now dispenses, 2. ice dispenses. That is the positives. NOW, every time I dispense water, I have water running out the bottom of my refrigerator. The light is no longer coming on when ice or water is dispensed. (bulb is gone, ??) The face plate that surrounds the dispensing area is gapping away from the freezer door. (I suspect that a clip on the inside has been broken) AND the stainless steel finish on my freezer door has been scratched and scared. (His reply when I discovered this, Im sorry, I only have metal tools) . I did contact Sears as soon as the tech left. They were not supportive to my issues. I have taken 2 days to get my mind calm and straight and will pursue this further today.

The repairman did an excellent job-made sure everything was in good working order before leaving and didnt rush to leave. He was very professional and courteous. An outstanding experience!

The service tech did a super job in record time and even fixed a problem with the brake I hadnt mentioned when I set up the appointment. My mower works great now, as good as it did when I bought it. Many thanks!

The repairman (dont remember name) that performed my dryer repairs on Sept 11, 2017 did a superior job at diagnosing the reason that my dryers drum was not turning. He even showed me a video that explained and demonstrated probable cause. He then immediately positioned the dryer so that he was able to remove the covering to see, show and explain to me that the drive belt puller had loosen itself causing the belt to be mal-aligned, thus allowing the belt to come of the puller.The symptoms i described and what the video showed was exactly what the Technician had suggested. why, because the technician physically examined the dryer to validate and verify what the drums malfunction issue was. He did all of aforementioned details in a matter of less than 30 minutes and needless to say, my dryer works as designed.You may ask, why such long narrative? Its because the first technician (a female) who diagnosed my dryers malfunction weeks before looked at my dryer and never moved a muscle to check, explore nor consult with another technician as to what the dryer problem might be. Just ordered a part and left. My question to the first technician was, how can you determine what the problem is by just listing to me as a customer and only looking at the machine without examining or taking apart anything? The reply was I know its the blower motor or its module.I knew at that moment incompetence was at work, thus a part was ordered, it came to my house, which i asked (not to send) because i was flying out of country. Guess what showed up on my door steps why i was away on travel? Yes, an electronic component that could have been stolen and wasnt needed in the first place. In my opinion the component might as well have been stolen because it was not needed. Results, a waste of money, my time and the incompetent technicians time. And all the dryer needed was a dryer motor pulley re-tighten with lock-tight and the belt replaced, which was lying in the bottom pan of the dryer.Does it sound like I am unhappy with the waste of time without my dryer and the first technicians? Well, I am because of the unnecessary time wasted and the what if? If I didnt have coverage. The money that i would have been out of due to this person failure to physically diagnose the machine symptoms in the first place. My question to Sears is, how do you police incompetence within your assigned contractors agreements thats cost effective and a benefit to the customer?My bet or gamble is this: My message doesnt get posted and no one from Sears will ever contact me.The first two paragraphs above are accolades for the second energetic technician not the first technician.

This was a washer/dryer appliance checkup - not repair - but we learned an important lesson with regard to the lint collection under the drum!!! So kudos for the technicians expertise, advice, thoroughness & informative conversation as he worked. A great annual checkup deal @ $99 for both appliances.

Service tech was quick and thorough. Easy fix for him it seems. This one call paid for more than half the warranty cost

Machine not fixed. Awaiting decision on replacement.The technician was outstanding and knew his work. Very courteous and answered all my questions.

Andre was so pleasant and helpful !! He knew his business and made short work of our fridge repair. He even made me feel better about having to wait so long for first available appointment.

Tech rep was on time and did an outstanding job repairing my dishwasher.

Our repairman called in advance and arrived in the previously agree-upon time window... he was friendly and immediately found and rectified our stoves problem. Were glad we went with Sears Appliance Repair and would recommend this service to others.

Called to have my fridge serviced after two years of ownership. It had stopped cooling. Couldn’t get an appointment for 2 weeks. Technician that came out was not experienced and seemed lost. Parts were ordered. 4 weeks after the first appointment parts were installed and the fridge is still not working. Customer service is rude and not willing to be helpful. After 6 weeks my fridge is still not working and they have to come out again. Same technician with less then 2 months on the job is the only one available in the area. Will never buy any thing from Sears again. I now understand why they are going out of business. And they have been charging me for every visit they make to the house. Horrible.

No option for zero stars. The service call by A/E on 12/19/2016 was unacceptable. The service technician smelled as if he had been drinking beer. He claimed to have performed diagnostic tests on our LG Washer and found no problems. On first use after he left the washer malfunctioned as we had previously reported. We called A/E to report this, but they did not seem to care. They offered to return on 12/27 at the earliest. We declined and advised that we intended to have our bank reverse charges for the service call. The A/E representative merely said okay and hung up.We called another firm, Appliance Repair Pro, who responded the next day. The APR technician immediately diagnosed the problem, a faulty pressure switch, and repaired and tested our washer within a couple hours. It operates properly now.We have relied on A/E for appliance repairs for years, but we will never call them again after this incident.

The tech supposedly fixed the issue but 4 days later the freezer is not working again so we will contact warranty replacement to get this fridge/freezer replaced as that was the third time in three years for repair - twice in the last 30 days.

I didnt have a repair.The tech that came out to do my maintenance check was very nice and knowledgeable. He did an excellent job.He even offered to clean up my floor after the tech before him made a mess.I suggest you keep him.

Tech was on time and did a great job w/my dryer repair. He was very knowledgeable and explained what was going on. It was a little on the expensive side even w/a 20% off coupon and that would be my only complaint.

Technician was extremely knowledgeable. Even remembered previous work he had preform on my rider mower. Best tech I have ever had from Sears.

The Serviceman was polite and explained to me what he was checking on the refrigerator. However, he left his wrench behind. I have no idea how to return it to him?!

Very positive experience with all your repair personnel. We have not had a good experience with your people that are responsible for replacing the unit. They told us that the repair personnel did not complete the proper paperwork to replace our defective unit and sent another repairman out. The repairman informed us that the former repairman did fill out the paperwork correctly so we are confused. We just want our unit replaced. We will never purchase another Sears product again. We have gotten the run around for the last 3 months.

I am very angry with Sears. We have been without a refrigerator for over a month. First appointment, the technician couldnt even say hello before entering our home. He also had no idea what is under warranty on a 2.5 year old Kenmore Elite refrigerator, luckily I read the manual and could tell him our repair (compressor) was indeed covered. We were then asked if we wanted him to put our refrigerator (that was in the middle of our kitchen against the island) back together. Considering the next available appointment was not for three weeks and there are parts everywhere, yes please put it back together before you leave.... Now three weeks later, I waited at home all day after they confirmed our appointment yesterday. 4pm, no technician and four customer service calls later they say we never called to tell them the parts were in so they cancelled our route. We have no calls, emails, or voicemails saying this was OUR responsibility and how was this not addressed yesterday when they confirmed! The best they can do is say we can get someone out there June 13th. Luckily, we have made a mini-fridge work temporarily but this is absolutely ridiculous! I will never buy from Sears again.

Sears tech didnt show up, didnt call. This was after one of their contractors didnt show up, didnt call for an appt. 3 days earlier. Our warrantied dryer is still broke down, 30 days and counting.

THE TECHS THAT CAME TO MY HOME WERE VERY PROFESSIONAL, COURTEOUS, KIND AND PROFICIENT. I WAS VERY MUCH PLEASED WITH THE SERVICE I RECEIVED.

Repair rep. did not arrive and did not call. List a day of work and pay waiting for service.

The technician was professional and explained the repair in detail. Parts had to be ordered. On the second visit, he had a younger technician join him to assist in the repair as well as to train him on my built in unit. I was impressed.

Great service. very competant and personalable technician. we love this service

I am very satisfied with my Sears appliance repair experience on my dishwasher that had suddenly stopped responding to operating commands. The first repairman replaced the electronic control module, which restored the control panel. However, the first load failed to execute because the pump motor had also failed at the same time. The second repairman discovered this second failure, the cost of which made the appliance uneconomically repairable. The Sears 4MY-HOME number operator refunded all of my repair costs without hesitation. I subsequently purchased a new dishwasher from Sears, and the installation went perfectly. All is well!

My experience with Sears Repair was HORRIBLE. It took 2 months to get them to come to my home to repair my riding mower. I had to borrow my father in laws so my grass would not be two feet tall. I had a belt replaced, new blades, oil; change, fuel filters, spark plugs. I used the mower the next day. I t was back firing, blowing out black smoke and stalling out. I called Sears, they told me they could not get someone out there for over three weeks. Thanks sears for not caring about the consumer any more. Your customer service is in the toilet. No wonder you are having to close stores.

Our repair man got to our house first thing in the morning, with a window of 8-5. He was very friendly. He very quickly diagnosed the problem and told me what needed to happen to fix it. I would definitely use them again and recommend to others!

They were on time both times (diagnosis and repair visits). Quick and effective. Nice people too.

Called and schedule the maintance of my front load washer & dryer because we moved and they were in storage for a month. The Tech came out and said the service should have cost $80 and not $99. So for $99 I got a quick look by the Tech, he “got a much of the lent as he could” and then left. Went up to do a load of laundry and he didn’t even remove the barrel locking screws on the washer, but he ran two cycles. When as if the washer was level, he said yes - but how can you ensure that the washer is level, when the drum wasn’t spinning. He didn’t even notice. Wasted $99. And my dryer is loud, I’ll need to get another Tech out to check that and to level my washer. Seriously, I washed money.

The gentleman was punctual. He asked if I was having any problems with the washer and dryer. I explained that sometimes the dryer wont start spinning and I have to manually turn it. Once I do that and restart the dryer, its fine. The gentleman couldnt repeat the scenario, so there was nothing for him to fix. He suggested that I call the next time it happens to determine the problem.

We were due for maintenance checks on our washer, dryer and dishwasher. The service man was on time, even a little early, was very efficient and completed his work within a very short period of time. We were very pleased.

Online gave me a available appointment that was same day but when i called, they told me no sooner then 2 weeks from today. 99 bucks to come out and give an estimate. Talked slow until he went over pricing and services he could provide. After that he sounded like the side effect portion of a pill commercial. I cant understand why Sears is going out of business. I also have an addiction to sarcasm.1 STAR!!!!!

Antonyan was very professional and courteous. He explained everything and seemed knowledgeable to what my appliance needed. I highly regard the experience a good one. However a bit expensive. The diagnostic fee should be covered with the installation fee and felt a little much. The part fee was appropriate. Keep Antonyan on!!!!

The technician explained to me he would be primarily checking the heat pump. He explained that the unit was not at optimum efficiency based too many amps drawn. He took a few moments to see if there was any oil leakage in the condensate tray of the furnace unit, but despite the evidence of overflow, possible clogging of the drain, he went int a sales pitch to get me a scheduled quote for a new A/C. He had no words on what I could do as home owner to improve the efficiency of the unit. Perhaps in the choice of what I could do and the idea of a new unit I just might decide to go new.

Very knowledgeable and professional. Our repair man did a great job. Thank you Sears for keeping our heating system working .

It took five visits to troubleshoot and repair this heating system. Heres a short summary: day 1: waited over 8 1/2 hrs the tech came in looked around and left. Day 2: waited almost 9 hrs: the tech came in and it was too dark for him to see. Day 3: waited 45 minutes and a new tech found the problem in 15 minutes and ordered the parts. Day 4: the original teach was a no show after 4 1/2 hour and I was finally call around 12:45. He said the parts were locked up in the warehouse and he had no access on weekends. Another whole day lost. Day 5: another tech almost had to reschedule because he wasnt assigned a helper. However he new that was waiting a month for this repair and he came and completed the job. His scheduling department wanted him to reschedule and the tech and took care of the customer. Because I had to use electric heat for a month is cost me an additional $65.00 in electrical power. I lost approximately 22 during the work week and if I used the sears labor rate, thats a lot of money. Because this unit had a factory recall, sears should have replaced the entire unit at no cost to me. I didnt find out about this until day 5. Sears use to be the best of the best and I dont what happened to their leadership. The CEO needs to make some changes in this area. If sears has any questions, they are welcome to call me because this is not the quality of service that I expected. 🇺🇸

Short, next day service. Technician arrived on time, quickly repaired mower, tested, and provided a detailed summary. Outstanding home service.

Your schedule of charges are too high. You charged $99 for a service call. But, evidentially, that only paid for getting the technician to my house and did not cover his doing anything when he got here. So you added a charge of $76 for doing the work I brought him her to do which was to crimp a connector on the end of an electrical wire and plug in the heating coil in my oven which I had previously ordered from you and had on hand. It seems to me that a $99 service call charge should include some actual service!! Ill think twice before I call you again.

The appliance tech that came to do repairs, Gabe, is the best one. I did have frustration with whoever did the scheduling, because I had requested Gabe and someone else would call saying that they were leaving to come do the repairs. But they saw that Gabe was requested and asking if they should still come to do this job. No. After a few weeks of this, I had to speak to customer service. The man I spoke with when scheduling again, was not pleasant. Gabe gets the 5 stars.

My Refrigerator is 6 yrs old and it stop keeping things cold in the refrigerator and not cold enough in the freezer. Dec 8, 2018 contacted Sears to have tech (Howard) come out to see what was wrong - appt for 1/8/19, order part (coil) 1/16/19 - tech put part on. Once tech had gone the we waited for a day but still did not work - called again to set appt for Feb 2019 tech looked at it again and order the evaporator fan. Tech (different tech) Edward said it was not the fan, that it was the sensors, which he replaced same day. We waitied 2 days - still not working. Called for another appt on 3/6/19, tech Howard back and stated that it was the fan and they had to reorder the fan but he installed new door cam. March 22, tech Howard back and installed the fan - still did not work - April 3rd, Tech (new tech - 3rd technician) He stated it was not the fan - he order parts, Evaporator, Evaporator motor and compressor. Our next appt is on Tuesday 4/9/19.How many techs need to work on a refrigerator and how many does it take to get someone who knows what they are doing????Very dissatisfied with Sears service, I have been without a refrigerator for now going on 5 months and still have not got this fixed, with the parts that Sears has put into this refrigerator and what I am paying for the warranty and deductibles - Sears could have replaced the refrigerator and saved money.Well Since this last posted , I have had the Tech person came back again and he has found that the previous Tech put the compressor part on incorrectly and broke another part and now has come to the conclusion that the refrigerator cannot be repaired. The Tech contacted his Supervisor and put in the information to have a claim done. Well, two weeks have gone by and I finally ended up contacting the claims department to find that they have scheduled an appointment to have the same Tech come back out to make sure the refrigerator is not repairable.What more is he going to tell them - that he has not already told them (Unreal). I finally contacted the claims department yet again to find out that this process will take anywhere from 30 days to 90 days to come to a decision on what they are going to do. Meanwhile, I have had no refrigerator since 12/8/18 and have 2 small grandchildren living with me. The claims department person told me I could purchase a new refrigerator but, they could not guarantee that they would refund me any money on it or towards it. I am still paying a $49.99 warranty monthly for no service now, and I have a refrigerator that is taking up space and cannot use it. I guess - I will get something by Christmas 2019.

The technician who arrived was friendly and professional. He was unable to fix the problem at that time as a part had to be ordered. The part arrived earlier than he quoted us and another technician came the next day to repair our washer.....Very pleased!

The service man did a diagnostic test on my washer and dryer. He was a very nice and courteous young man. He told me to use a little less detergent in the washer and that a specialist would be calling me concerning a error code that comes up on my dryer. It is a week later and no one has contacted me. There was no maintenance done on either machine even though my service contract says that maintenance will be done. Always before the dryer was opened and all the lint, etc. was cleaned out and the washer connections were checked and screens cleaned. None of this took place.

Repairman was excellent! But none were available for TWO full weeks after freezer turned itself off. Apparently can happen after a power surge.

If it were possible to give a negative number of stars, that would be most accurate of my experience. This family of 8 went without a refrigerator for 4 weeks, only to have Sears come and “service” our fridge and have the same issue 90 minutes after technician left. We now have to wait 3 more weeks before they can come back to repair - but they insisted on psymmetry. They have this beautiful phone system where you can never speak with anyone in charge and they do not give out legal department info unless you provide a bar association number. Literally NO one can help you. NEVER ever use this company. Our fridge was only 18 months old when it just quit working. The WORST customer service and the WORST products.

Parts were ordered and came promptly. The repair was made in a timely manner. Just as I expected it would be.

$227 for 10 minutes work (removing & replacing 4 screws ) is absurd!!!Never again will I ever call Sears!!! This has to be a joke! The customer service response is worse the their repair service

Good follow up on service call times. Excellent repair service.

Very nice technician. He fixed the problem quickly and offered other helpful advice.I am always happy with the service I receive from Sears!

On the day of our appointment, our repairman kept in touch about his approximate arrival time--which we could also see on the Internet. He arrived, diagnosed our problem,and solved it very quickly. Our freezer is working fine now, thanks to him.

The repair person was professional and did the job he came to do. We have no complaints and only compliments for him Thank you very much.Only trouble we had was with the Sears scheduling, after waiting from Feb 2 to Feb 11th for repair appointment, we were told we had to reschedule, and then had to wait another full day with no washer.This is horrible service from Sears who should have had a backup person when the man scheduled was unavailable.

This experience has taught me never to buy another appliance from Sears. I called the service department to schedule a repair for my washer. About 3-4 weeks later, the technician came out, diagnosed the problem, and ordered parts. FOUR WEEKS later, he returned and replaced those parts, only to find that they were the wrong parts. He ordered more parts, doubling the cost of the original estimate. Four MORE weeks later, he returned and installed them, finally solving the problem. It took approximately three months to get the work done correctly. In addition, he told us we would earn Sears rewards points for the cost of the repairs, which we never received. Im giving them ZERO stars.

Not only was my machine NOT fixed, I paid $212 and called 15 minutes after the tech left to let them know the machine did not work I have now had to wait another two weeks for my next appointment my Whirlpool Cabrio machine is only a year-and-a-half old. My Whirlpool Cabrio dryer made it one year and two weeks. I did not purchase them from Sears. The technician was very nice and able to clear the code on my washing machine however it just never worked. Very frustrated. My recommendation is to Never Never by any Whirlpool products

Never new that sears would repair appliances and equipment they did not sell. They fixed a treadmill for me and their responsiveness was great!

The repair person did everything he could to fix the refrigerator. It is a lemon. I will not buy another appliance from Sears nor will I renew the SmartService agreement on our refrigerator. The $500 credit toward replacing our lemon refrigerator has to be used to buy another Sears refrigerator. No thank you😏

The service was excellent. The tech was very knowledgeable and had the problem fixed in under 15 minites. Impressed and he did it all with a smile!