Worked with Rob in Cool Springs last year and have since gone back for more purchases/repairs strictly based on his phenomenal customer service. I had asked for a very specific band for my watch and he made it his personal mission to obtain it. He gave me his personal number and provided frequent updates on his progress. He did the same for my other requests. He made the whole experience feel way more special than what you might expect from a jeweler. Great job Rob and Grogan!

Had an absolute great experience at Grogans in Franklin. April made us feel at home, answered any and all questions, and never pressured my wife and I into any decision. Would recommend to any and everyone. By far the best jewelry shops I have ever been in!

This is a trusted Jewelry store with wonderful service, Very friendly and knowledgeable people. The manager, Jan McDonald was such a joy to work with!

My husband and I have made several purchases from Grogan Jewelers over the past several years. Their staff is always friendly and knowledgeable. Our most recent experience was with Davis Carr and she was excellent! Looking forward to our next purchase.

Wow they are awesome have an awesome selection, great customer service and awesome welcoming smile

True professionals and jewelry experts. I had an idea of what I wanted for my wife for Mothers Day, but I had no direction or knowledge of what would look good. Davis designed a piece that was above and beyond what I had hoped, and within budget. What was true 9 years ago when I bought her engagement ring still holds true today - you can trust the experts at Grogan to select, design, or find the perfect piece of jewelry.

My boyfriend and I came in for the first time Christmas shopping for earrings for his mother. Davis was right there to help us with open arms. She was very polite and helped us find exactly what we wanted. We will definitely be back to see her! She gift wrapped our stuff beautifully and even gave us complimentary drinks. Thank you so much Davis!

Went in and we were greeted immediately by Ms April Schumaker (#29)I bought my wife a 12 year anniversary diamond ring.Really helpful and experienced and very friendlyFirst time buyer at Grogan but will definitely be back because of Ms SchumakerReally glad we came in. Would definitely recommend this place to anyone

Worked with Davis, Savannah, and Todd in Cool Springs. All were friendly, courteous, and professional. Got a 100% custom ring made in a short time frame, and it looked great. Even came back for an appraisal and re-sizing, and they were fantastic. Had everything done in 2 hours so that we wouldnt have to worry about coming back out. 100% recommend!!

Amazing staff, very friendly and prompt service. I purchased two watches years ago from a different store and they were no longer willing to service them. Grogan stepped up and replaced the batteries in minutes. We will be back!!!

My fiancee and I went in there on a whim looking to get some ring resizing done on a wedding set, and had a great experience. The staff was very friendly and knowledgeable and the turnaround time was exceptional (less than 24 hours as a matter of fact) as they have a professional jeweler on site. We had the rings appraised soon after and everything checked out. Most importantly, the rings look and fit wonderfully! Would definitely recommend and visit again.

I love Grogan Jewelers. The rep, Davis was a dream to work with. All other stores felt like I was just another customer, but here I felt focused on and super important. At other stores, they tried to get me to pay 3x as much as I could, trying to continually up sell me. Here, Davis continually worked with me to find the perfect ring at the perfect price. I would never go anywhere else. Customer service is supreme here.

Although I was not a purchasing customer, Grogan Jewelers was a very strong contender in my search for an engagement ring. Good selection of in-house diamonds, as well as the ability to draw from a vast array of other diamonds that can be shipped within 48 hours for inspection. Most importantly: very warm, welcoming, and helpful staff. I felt like a valued customer and that the staff was looking out for me rather than the sale. Highly recommend this place in your considerations for whatever you are looking for.

I love my upgraded wedding ring set! It is stunning! Thank you Davis for helping my husband redesign it and for going out of your way (after hour travel etc...) to locate and procure the additional diamonds. And to Lon for doing the meticulous and detailed jewelry work itself. It was very important to us to keep as much of the original design and stones (for obvious sentimental reasons) while still creating a newer and updated version. I couldnt be more in love with it! Thank you.

Davis and Rob were AWESOME. They were so helpful and informative. We had lots of questions and they answered each one with a lot of great information! HIGHLY recommend going to see them!

Thank you Grogans Jewelers for being so professional when my wife and I stopped by last week. The women that were working that night treated us with such professionalism. Even before we had purchased anything they really went above and beyond what you normally see at businesses. After spending some time there we did purchase 2 items. Just the way they treated us really shows what kind of people they work for and the great business they have. I would recommend anyone looking for a great deal and a awesome experience, to shop at Grogans. Thank you so much for making us happy.

Everyone was very helpful and I got the ring of my dreams! They worked quickly to set the stone and we were in and out in no time. Love these guys!

Thanks to Staff and store manager was really help full I would recommend to friends to shop and see Davis and their staff best place to purchase all Tag Heuer and Longines

They have some of the snobbiest most stuck up rude employees I have ever dealt with

Davis was exceptional and helped me pick the perfect necklace for my wife.

Davis and Todd are awesome! Definitely recommend!

The best place in the mall to shop for jewelry!

Rude staff.. I guess I wasn’t worthy of help or common courtesy because I didn’t look like I have money. Maybe that’s why their store is empty.