Free car wash is nice but prices went up so might go elsewhere. Staff is friendly and they do a good job, but its just an oil change. Most places probably do it quicker honestly but they have a really nice waiting area compared to most so if not in a hurry not a big deal.

Best service big thanks for Mr alonzo pass he is very nice person and helful for every thing

Well for starters I had a 9am appointment to check out vibration on a brand new suv. Well its 11:15 and I still havent gotten a word on what they found. Less known if it needs repairs. Its been 2 hours already for Christ sake!

Please update your hours on your sites. I get there early on a Saturday to beat the rush. Wait 30+ min until theyre supposed to open. Finally 10 min late they open the parking lot. Once Im in the parking lot and wait another maybe 10 min, an employee happens to walk by to tell me that the Quick Lane has not opened on a Saturday since the pandemic. Dont know whether to laugh or cry. Lesson learned I guess.

Best place in Chi Town to buy a Lincoln. Must buy from Chappy

Called for an oil change quote, but told it depends on how many quarts of oil the car takes and cost of the filter (if they even had it in stock). If its a Ford, is this not all information easily available to them? I was told labor was $30.

Great job. Was in an out quickly.

Came in to try and get an oil change waited 30 mins then a man tells me it’s going to take 2 hours for me to get an oil change I said forget it. He tells me to come back at 8. I come in early and then to see all the cars parked in front of the door. I decide to call. The service the dept is the only dept that answers. He did apologize and told me it was closed for the day. I will never go to this location ever I would rather make the trip to Northriverside. One thing I hate is to waste time. Just be honest and don’t waste customers and loyal customers at that. I should have know to never come here. Quick lane more like slow.

Fast reparing, Johnny good service adviser, i recommend to look for him overthere always, the rest of the people is sleeping.

Love this place, never taking my car to anyone else

Not worth 1 star. They couldnt open a stuck hood . I took it to a brake guy and he opened it in 5 min for 20 bucks. Came back to have the $39 works pkg. Took 2 hours and never rotaded the tires. Lucky I noticed and had them take it back. Saturday evening no other customers. Took all I had to keep cool. Going back to Firestone

It was stated that wait time was going to be long, but service was very prompt and wait time was not long at all

Not bad place, has everything you need to wait and I mean wait. 90 mins + for an oil change and tire rotation on a weekday morning. Dont understand that. Thats called a fast lane too.

I’ve had fair a mixture of catastrophes and mishaps here but I only give 4 starts because they seem to be doing better under new management and staff. Somebody give Anibal a raise, he’s the most professional service advisor I’ve dealt with here.

Great communication and service! Nice waiting area with kid toys.

Great service let you know how your car doing.

Very bad service. I dont even want to give them one star. I schedued an oil change service and they told me my car has transmission leak so I get up very early on Monday morning to drop off my car in order to let the technician dignose the leak. I have to Uber back to my office and 2 hours later they call me back saying I dont have any leak. I ask them why they told me there is leak last time. They say it was too dirty last time so they think there was transmission leak. So ridiculous! I wont come back again.

Took care of my problem and got my tires rotated quick, 10/10 would come again.

Having to go here is probably the worst part of owning my ST. 3 stars is generous because I like the sales team.

Excelent staff excellent experience

Im really happy right here in Chicago

Professional. Helpful.and.frienly

Bad service Ant mechanic bad he told me I think this one I think this one was guessing😂check engine 1 year ago The last thing I have gone is to change my place and fix it for me And a burst of oxygen sensor

Wait 2hour for an oil change

Way too slow.

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