I had my shocks replaced months after getting new tires and purchased a year alignment from this place took my car in to get a tire patched and I asked them I needed an alignment they said they would check it out, the guy told me they drove the car around the parking lot and looks like no alignment is needed never doing business here ever again paid $700 for tires and alignment I recommend y’all go else where just literally wasted my money

Hats off to Jorge and Stephanie at the Bedford Park shop. I arrived in a less than pleasant mood and Jorge immediately and professionally came up with solutions that had me smiling and satisfied. I cant thank him enough. I spent about 40 mins total and everything was done just right.

Ernesto and the rest of the staff here are extremely helpful. They make sure my car is ready to go and check on every nook and cranny. Appreciate folks like this especially during this difficult time. Shout out to these essential workers!

I try not to post bad reviews unless it’s absolutely necessary. I called ahead to see if it was ok to have some air put in my tires. They said “No problem.” I showed up five minutes later. I stood in front of the counter for another five minutes while the guy at the counter was writing something down. I thought this wasn’t that bad. I understood that some people might need to write it down before they forget. Once I told him I just needed to air up a tire, he said sure, no problem. Just pull around to the first door. I did. Fifteen minutes later, I left because no one ever came out or opened the door or anything.

Damaged my vehicle and refused to take responsibility. Had to call corporate to get a refund for the service.Pablo or Juan Pantoja the service manager has bad attitude. Will never use them again.

Ernesto at pep boys was an absolute professional and provided excellent customer service. Incredibly efficient and I would highly recommend.

Good for oil changes, and a good price 0n tires But always busy call ahead.

These guys are amazing I have never been to a car service place with this amount of professionalism it’s incredible. I came here many time in the last couple of months for different reasons and these guys got the job done fast and efficient. George and Juan are Awesome they really help me out and explain all the work I need done to my car they also are so friendly and have great customer service skills. I will recommend this location to all my friends and family I really appreciate all that you guys do keep up the good work.

I rent with Uber thru Hertz the staff is always friendly, curtoeus and respectful.

I had no issues with this place. It is just a small waiting area.

0 Stars it took them 4 hours just to put on three tire when the pep boys on western only takes 45mins the kicker is there was no cars back there nor have any cars came in since I’ve been here. I’m still waiting for my car as I write this review.

The customer service is phenomenal! They really be friendly, helpful and do the best they can to keep you a happy customer. I’ve been here several times for different types of services. So far, I have gotten brakes replaced, headlight replaced, license plate adjusted and new battery for my cars. I come here anytime there is an issue with my truck. Reasonable prices, definitely recommend.

The worst in customer service.

I setup appointments for next day

The guys were very nice mechanics were wonderful show me stuff that needed to be done but my new tires definitely go back

I brought my car for alignment and they told me that they had it done with in a certain amount of time and then they start it 2 hours later and then they tell me that sometimes is wrong with the parts but all the parts are brand new. Be careful with what they tell you as they might be lying to you

Pretty good service. Got my oil change done pretty quick. They know what they are doing. Very professional too.

This Pep Boys location is great. Service was fast and customer service was excellent. Shoutout to George and Andrew for spotting a huge gash in one of my tires that they said could have been bad if I kept driving on it. They fixed me up nicely and I couldnt ask for better service. 5 Star Business all the way!

This is probably the best Pep Boys Ive been too. I received an email from Uber stating my car needed service. I was just there the previous week so it was quite odd to drive all the way back to Cicero. I reside over East. Not only did they call me to reschedule my appointment yesterday, they were able to get me out by my scheduled appointment time. Kudos to everyone that worked and operated on my Chevy today. They even added a battery to my car keys. I highly recommend them and my advice is to be patient and watch Court TV. 😂😂😂😂

My visit was on Sunday and thank goodness they were open. I called the previous day and spoke to someone very nice and knowledgeable . They helped me a lot. When I arrived the day of my appointment Guillermo was very nice and they tookmy car right away. They worked very hard and it didn’t take long. When I was done Guillermo took time to explain everything to me and I am very happy with the work. Another young man took time to talk to me about tires and was extremely helpful as well. I will return as they were nice, helpful and extremely knowledgeable. Thanks to everyone!

Great service! Mechanic Ramon showed me the leak that was of concern.

Jason was very helpful and knowledgeable regarding tires! Also pleasant friendly and took care of us right away.

Extremely helpful. the best service I’ve ever had. Went in to get a new brake pad because my brake light was on they found out all I needed was breaker fluid will totally come back. trust them. that honesty pays for itself.

Came in for oil change that was supposed to last for 30 minutes there was barely anybody else in here my car was in the port within 15 minutes yet it took an hour and a half just to get an oil change

Today was my first visit at Pep-Boys at this location, I walked in as a stranger and left with a brother from another mother. Jessie Ramos has outstanding communication skills, he made my wait very pleasurable. Jessie was able to explain the details of the service I needed on my car. Everyone who I came in contact at Pep-Boys was very nice. If you need any type of service done on your car I would highly recommend Pep-Boys at this location. Love, love, love, the WONDERFUL SERVICE!!!

Wait time is ridiculous with with appointment. Had to wait 3 hrs. Unbelievable. What’s the point of making an appointment smh

Just want to share my experience I had at this pep boys yesterday. Jessie is one amazing sale person and tech for this store . He helped me with my 2004 Montecarlo . He made me have faith in stores like this . Never went to pep boys because I always thought they didn’t really care about helping you . I must say different. Jessie took the time to help me find the parts I neededHe had patience with my situation .He helped me so muchAnd was very knowledgeable. Once again thank you Jessie and I will be going back and telling my friends

How long does it take to do an oil change? 7 hours? I dropped my car off at 11:30am. Still waiting and its going on 6pm. I mean I rent the car for Uber so its a loss of income for the day for a simple oil change. I may just skip the oil change and drive the car with no oil. At least I tried bringing it in for service. If it messes up and engine goes... hey not my fault. I brought it in for service. They just didnt service it. Waste of time!!!

The service department has excellent service. Alfonso is very helpful & informative. Theyre honest & let you know what maintenance can wait & what needs to be done to keep you safe. The prices are reasonable. They work hard to have your car in & out in a reasonable time. I often recommend the pepboys service department.

Ordered a replacement battery for my car and scheduled the service online easily. Came in on a morning and, despite having a ton of customer phone calls, Alfonso was very personable and friendly with his service. The shop didnt take long to replace the battery and I was in an out in time for a family breakfast. Would definitely come back!

I generally considered a safe vet that any Pep Boys I go into is going to be a good experience. This store, however, takes it to a whole new level. The store is very clean, shelves are stocked, and there was a friendly employee happy to assist with all of my questions. They showed great patience too, helping someone illiterate in all things automotive find what they needed. The thing I really liked most about shopping here, was that the staff did not try to oversell me on anything. They actually let me know that I didnt need some things while I did need others. That is such a rare commodity with auto parts stores. I will be coming to this location first and foremost with my automotive needs.

Ive been to a few other Pep Boys locations but this one has to be the best. Everything was clean and well organized. I needed a car battery but I had no idea what kind but the employees were very helpful. I definitely enjoyed doing business at this location and will recommend this location to all of my friends.

9am til 2pm for an oil change and tire inspection :)

I recommend this Pep Boys to EVERYONE!!!!!!!The customer service was perfect! Thanks to Jesse Ramos at service and his staff. Jesse Ramos made the time pass by quick. He serviced my oil and even recommended on purchasing new tires before the sale was over. He had excellent Humor! I never experience anything like that at any other Mechanical place. As soon as you step in, Jessie well take care of you as if he knew you already. Hes Funny, Charming, Handsome, Ready to help you. Thank You JESSIE RAMOS and the service team!!!

Awesome... I was having a tire light issue and had been to two locations 4 times already for this same tire light issue. Alfonso listened to the issue I was having and the quick fix the other stores had done. He went over my vehicle with me found out two of my tire locks were never put back on two of my tires and the tire light issue was a nail as I kept saying all along. Thank You Alfonso and Staff ... Your service was Awesome!!

Showed up at 6:25 PM after calling ahead of time to ask what time they stopped taking customers to do oil changes. I was told to come on over, they’d take care of me since the service center doesn’t close until 8 PM. Well, I walk in and I tell the guy what I’m there for and he tells me they are done servicing vehicles for the day even after I mention calling ahead and it only being 6:25 when the close at 8. He simply repeats himself and doesn’t even offer to make me an appointment for another day/time. Poor customer service.

I recommend this Pepboys location. They are very professional and courteous to the customer. Guillermo was very helpful explaining what was fixed on my brothers truck. Thank you!

Hey I got to tell you that Jessie Ramos and Dan are great. I have always done all my repairs and installs at Pep Boys but this Location is the best. So if any one should have any issue with there automobile. You should get the great advice from Bedford Park IL location.

There are 2 special mens who works in the service department for tires. Pablo and Jason. There service was all five 🌟. Thank you pep boys for hiring such great employees.

Every time that I come into this Pep Boys location I feel at home. Jessie Ramos, the manager at this location, always provides me with outstanding customer service. I am very grateful to have a knowledgeable staff that is always able to assist with issues that I am having with my car and solve them in a timely manner. I will strongly recommend Jessie and The Boys any day!!!!

Fast but you have to book ur appointments for ur car service

Giving them a bad review for my father in law. We dropped off a truck early in the day, they had told him It would be done in about 3-5 hours. My father in law didnt get to pick up the truck for over 24 hours! How can you give someone a time and then take WAY longer than that time. He called at some point to see what was going on and they told him that the mechanic wouldnt be in til later that day, so why tell him a few hours when the mechanic wasnt even there when he dropped it off?! Bad communication on their part. And obviously horrible scheduling on their part. They should have a mechanic on staff the whole time the location is open, not just certain hours of the day.

Today was my second visit to this Pep Boys location and the service was still stellar! Everyone was super friendly and I didnt have to wait long at all. Jessie is a rock star of course (he hooked me up with a coupon and a Barqs Root Beer 😀) but all the other guys that were in and out were pleasant and seemed happy to be there. The laid back atmosphere alone is enough to keep me coming back for my car needs.

Jesse Ramos was GREAT!!!! I was in a bind and needed to have a tire plugged. Jesse and his staff were quick and willing to help. I would definitely recommend this Pep Boys to all my friends and family. Excellent customer service! Thanks again, to Jesse and his staff:)

I recently visited the store to obtain some mechanical work. I was very impressed by the services I received and it was a pleasure to have a great person (Jessie) to have the time go by quickly.You have a great valuable team Jessie Ramos and his excellent team. I would recommend your facility to my family and friends. Thank you keep up the good work!!!

Went in to get a quote on tires. Alfonso was excellent in getting the best deal for me. He explained all my advantages from getting tires from here and in an ample amount of time I was on my way. Great customer service and awesome people skills. I went to the oak lawn location and was unsatisfied with the people there. Bedford Park is the location to go to!

I went to Pep Boys for a check up. I was comically greeted by the man who seems to run the place like a family owned business. Jesse Ramos! This guy will go the extra mile to help you not only great car service but a great deal. I will be telling all my friends and family to visit The Boys in Bedford Park! Outstanding Job!

Alfonso was a great help. He was patient while I decided what to purchase. Didnt rush or push anything. He even price matched a competitors wheel alignment price. Definitely asking for him next time!

I came in bcuz the Pep Boys on 5959 S Western in Chicago, IL refuse to give me 4 new tires. Instead they gave me 3 new tires & 1 of the new tires wouldnt hold air. After giving the Stoe #0990 3 trys to fix the issue by simply giving me a different new tire Yvonne refuse to do so, therefore, i called customer service which directed to visit a store in Bedford Park. Upon arrival to Bedford Park Store, i explained what my problem was. The Bedford Park store didnt hesitate to put a brand new tire on very fast. The Bedford Park Store was soo fast and courteous it made my day extremely exceptional. From the treatment i received from Bedford Park store, i will never step 1 foot in store #0990 ever if it was the only Pepboys left. Sorry for the bashing of store #0990 but i had to say it.

Had a few issues but they fixed them every time I went back. Good warranties, friendly staff.

Very careless very impatient with questions, the staff was very lazy and did not answer the phone while they stood around . Bad communication skills.

Great service! Larry the mechanic is awesome. Certainly a car guru!!!!

Great experience working with this store. Guillermo went above and beyond to help me out after there was an inconvenient mix up between the website and the store with my tire order. Would definitely recommend them

Thanks Jimmy I think his name was, who held an item for us a few minutes after closing time as we were racing to get there after our mechanic said we received the wrong anterior break pads during the process. True life saver for doing so, and we appreciate the empathy.

Jesse Ramos was great! He serviced my oil change even though I came in late and their were a lot of cars to service. He had excellent customer service and was very prompt and friendly! I would recommend all my friends and family to come to this Pep Boys for all of their service needs! Great customer service experience!!!!!!

Jesse Ramos did an excellent job with helping me buy a new set of tires. I found a nail in my tire and he took care of it right away. Im super please with my services today and he deserves a reward and a 10 star rating. I will definitely come back.

The guys here was so helpful, quick,and professional. They did a great job and even told me about another tire that would have eventually blown out. So I got two tires for a good price!!!

The customer service was excellent. This young man named Jesse Ramos took care of us and I could not be any more satisfied. I want to give props to the whole pep boys team and even more props for that man Jesse Ramos.

Had a great experience there at pep boys Jessie was friendly and informative. Got an oil change and all 4 tires replaced with new ones and Jordy did a great job and worked on my car til closing time. All in all I will be coming back and highly recommend this location!

These guys are awesome! We were in for an oil change before a long road trip. The store didnt close for at least another hour, but the shop was backed up because one of the mechanics had to leave. The manager knew we had the road trip and did not want us to have to wait until 10 p.m. So, he went into the garage and changed our oil himself. He didnt have to do it and it took him away from some other duties, but he wanted to help us. Awesome, right?Every Pep Boys location Ive been to has excellent customer service, but this place is tops! If you need any more proof that these guys are the best, we live near the University of Chicago and we make the trip to Bedford Park because the service here is that good.

I HAD FRIENDS THAT TOLD ME NOT TO GO HERE BECAUSE THEY RIP YOU OFF! AND THEY DID. I ONLY TOOK A CHACE SINCE THEY WERE GANA GET IT DONE THAT DAY( 7/14/19) THEY TOLD ME OVER THE PHONE THAT REPLACING THE TRUTS ON MY ELANTRA WAS GOING TO BE $1,100 ,5 HOURS LATER I GET THEIR AND THEY TELL ME MY TOTAL IS $1,800 .NOW THEY HAVE MY CAR HELD THEIR HOSTAGE AND I HAVE TO WAIT TILL THEY ARE ABLE TO GET THE PHONE CONVERSATION ON MY TRUE TOTAL... THEY DID A BAIT AND SWITCH ON ME! I WILL BE CONTACTING COOPERATE AND STARTING AN AD CAMPAIGN TO MAKE SURE NO ONE COMES HERE AND GETS RIPPED OFF ASWELL

They don’t answer their phone. They didn’t return my wheel lock key after I’ve gotten a tire fixed there. Now i don’t have a key at all.

The best pep boys in Chicago ever, Ive been here and did a alignment this morning, everyone who work here are so nice and professional. Special thank for the mechanic Juan who helps me a lot, the girl who work in the reception and the man who work in the tool and tire area, they are all professional and friendly. If you car got some problems, get in here.

As always Pep Boys are the best. Service so friendly, good fair pricing, and Alfonso knowledgeable and helpful. Will return for all my auto needs!

Good service and great service writer. Oil change was done in less than half an hour. She also honored a coupon from Webb Chevrolet.

Great service Alfonso and Eli made sure my vehicle was safe and sound for the trip I am taking this weekend! Awesome job guys!

Good service

This place will make you want to hop over the counter and slap the hell out of one of them!! Like why is it so hard to get one basic azz answer. They see you standing there and dont say hello we will be right with you or nothing. Finally after over 8 minutes of waiting a man comes from the side and says how can I help then the phone rings and he stops talking to me to answer the phone. Whewww lawdddd

I realized last minute I was due for an oil change, I went to two places that turned me away because they said they were closing even though their shop was open for 15-20 more minutes. I called Pep Boys and Alfonso answer the phone. By now they were due to close in 15 minutes and I was 10 minutes away. He asked me how quickly I can be there, I told him 10 minutes and he said to come on and hed take care of me. They got me in & out fast with no hassle. There is nothing like great customer service which is hard to come by nowadays. Thank you to Alfonso and the staff at Pepboys for helping me out!

They canceled my appointment without notice ! Saying their main mechanic isnt there today. Maybe they should hire more mechanics that can do more then oil changes and tires . So I drove all the way out there to waste my time on a day I had to take off . This is the second pepboy location where the company does not care about their customers

Very pleasant and attentive.Mr Alfonso outstanding customer service.He knows what he is doing. I did my homework for tires with a different company but ended up at Pepboys. Alfonso enhanced my knowledge and I am beyound pleased. They are price competitive which helped with my decision in making my purchase here.Way to go Mr Alfonso!Ms. LESSIE

My experience with pep boys was great. I wanna give a special s/o to Jessie for his excellent customer service and to Jordy for the great job done on my car. I highly recommend them.

I had the best service every at the Bedford park Pep boys. Jesse at the service area was amazing. Customer services is extremely important to me. I am the store manager for the Bedford Park Home Depot we strive for that type of talent in our company. Jesse let me know if they dont take care of you. 😉

Good service but they dont sell spray paint

Jessie Ramos is the man with the master plan hes absolutely amazing. I dont know how he does it. He gets everything done (-: I absolutely recommend this Pep boys if you want anything!!!!

I brought my vehicle in for an oil change the mech. noticed that my wheels were off balance... needless to say the customer service was exceptional not only was my oil changed, my wheel barring was fixed, and my problem tires were replaced at a disc. I would recommend this location to get your vehicle serviced, my car is running smoothly

Went to this location about a month ago. earlier that day i had a slow leak in my tire. drove to a few tire shops to see how much a used tire would cost. everywhere was $50 and up. i was about to pay that price until i was told it was an additional $50 because one of my lug nuts were stripped and so it would cost more to get it burned off. i left that place and headed home, but on the way, i stopped at the grocery store. i had caught a flat at the aldis nearby. i was upset and went into the pep boys nearby to see if i could get something to temporarily patch up the hole. because of the placement of the leak, they said it was impossible. i then thought i was just have to spend the hundred, THAT I COULD NOT AFFORD, they took a look at it. they took a few hours, past the closing time. they were tired and ready to get home to their families, but they stayed to help me. they gave me another tire, new lug nuts, and burned off the old stripped one, and i was charged an affordable price. and one of the guys even offered me and my mother barbecue that one of the employees brought for his crew. i am forever grateful. i feel bad that it took so long for the review, but i have been transitioning into a new job, school, and a few other thing s in my life. but this place is the best place to go. i believe all pep boy locations may be good, but this location definitely has a great team working there. thanks guys!

Jessie Ramos is an excellent service supervisor... I had to have two tires repaired, he had his team take care of my car efficient and quickly... Thank you team

Jessie is the MAN, fantastic customer service to the upmost. He is respectable, funny, professional and knows his stuff. Thank you Jessie, Im going to tell everyone about you. I had a AWESOME experience. Pam

The service was amazing and fast , i was late to my appointment by an hour and they still managed to get me in right before they closed ! The prices are great , very reasonable. I was able to get what I needed and more . The assistant manage ( Jessie) was very energetic and cared a lot about the customer service ! I definitely will be coming back for future car service and accessories.

You get good customer service and help with what you need.

Great service. Friendly staff. Good prices.

Awesome Team Work!!!! Robert helped expedite the service I needed, Ruben found and fixed the dome light drama, and Ruben kept me entertained!! Customer Service that should be recognized by upper management. THANKS for everything guys!!!!

Excellent work and done in a timely fashion, like always. Very professional, and always a GREAT EXPERIENCE!!! Thank you Jessie and Jordan always a pleasure.

Very nice and honored my appointment time.

Fast friendly service

Service was fantastic. Prompt, and friendly. Would recommend to anyone. Jessie was especially helpful, and made the entire process quick and efficient.

Not enough mechanics

Nice place. Good service. Decent selection of goods.

Recently brought tires on June 10 with installation wheel alignment and computer balancing the hankook ventus noble s1 noble2 my appointment was at 9:00am but got their at 8:00am hour early my vehicle got started on at 9:00 and was their two hours which is decent time the wheels look great I can tell from the little car expertise I have that they were put on properly the staff their are professional the only thing of concern was PepBoys business is to car for your care and my car was making noise 9 out of times because it needs new wheel bearings in the front but even tho the mechanic had to drive it in from outside he never mention it so that was like a test I did but over all I think their staff are good and value for dollar is good also their worth a try and most likely you will find a home for your vehicle repair and services their I would rate them 7 in a half with potential to be higher and thats rare in the car service business when most just want to take every penny from you and not own up to mistakes they make on your car but I felt they had at or above average honesty

Great service, auto service you can trust...actually told me I didnt need an expensive brake job. And....didnt charge for the service and inspection.

Service is Fantastic!!. This location is the Spot for high quality inspection and repairs. Jessie &Dan make sure I leave out satisfied with my vehicle receiving the service needed. :)

Pretty good service. Have never been disappointed.

Very Kind Gentlemen 😎😷🤓

Very helpful and know exactly what was wrong with our car i came in for a oil change and was concerned about a noise my car was making they took the time out to pinpoint everything i needed for my car manger was very poilte location was clean a little hard to find its right by walmart in the back off cicero they have coffe and a lobby for you to wait while getting your car serviced overall a good experience

Long wait I definitely recommend going early mornings

Great service I talked to a gentleman named Ed manager of Auto Parts he was very helpful and parts of my vehicle service reliable Pep Boys Auto Parts in Burbank Illinois

Always find what im looking for. great place you will not find another auto parts like this. 👍

Excellent! Alfonso the manager provided top notch customer service to me although I purchased my tires from another Pep Boys location and they were unable to help me. Well done.

530 on a Friday since Im a walking its gonna take over 2 hours. No customer service whatsoever