Ive owned a number of rental properties in the past as well as worked with a number of property management groups, but my experience with Brink has been incredible.I always expect issues to arise with any rental home. Maintenance, rent payments, utilities and neighbors, but I have been blown away with the level of professionalism that Brink brings to the table to manage anything that might come up with my units. Dylan, Lori, and Marcia are incredible to say the very least. Always timely, super quick to take care of both myself as the owner as well as my tenants. They think outside of the box to resolve issues and do it all with a smile.I would highly recommend Brink to anyone looking for a rental management company. And if you have the chance to work with Dylan, Lori or Marcia, you are in excellent hands.

Ive had Brink manage one of my properties for a year now. They got me great tenants and dealt with all the contractual paperwork with no issues. I was looking for someone to help take this off my hands and theyve delivered exactly what I was hoping for -- very satisfied and will continue to use them for my property management needs.

Property management has gone down hill since Adam took over management of our building. He makes us tenants feel like our issues are unimportant and burdensome. Weve had multiple packages stolen from outside our building. Its been 3 weeks to hear back on any updates to getting replacement keys for the parcel mailbox for the building. Its been stressful having to interact with Adam, especially during this pandemic. Service used to be 5 stars under Amanda.4/21/2021 update. This response is exactly what you get with Brink property management of our building. Deflecting blame instead of helping residents solve their issues... Little to no consideration is why you see this terrible response from Brink.Someone lost the key before we ever moved in, we didnt know to ask if this was a non-operating mailbox service apparently. The post office can add packages into the parcel box but there is no key for residents to use to get the shipment. Ive seen our postal carrier open the boxes and they clearly have access. Weve asked individual carriers to please deliver to the back of the building so its not right next to the side walk. Unfortunately its not always the same person. An actual solution is to replace the keys for residents to use the parcel boxes as designed. Anyone that pays attention to crime should know that package theft is opportunistic.You dont solve crimes of opportunity by petitioning your city council members or paying for more police to arrest people AFTER the fact. Just get replacement keys for the already installed box and boom, no opportunity to steal packages. Last I checked you cant send just anything to Amazon lockers, also we dont have a callbox to buzz anyone into the building, great solution Brink hasnt implemented. Another great example of Brink not getting it!PS Amanda and Kay are great representatives of your company and deserve raises.

Our HOA uses this property management co. For about 10yrs now, I have complained multiple times about the kids playing in the streets (electronic barbie cars, basketball courts) just a matter of time, someone will be hit. Guest parking being used to park work trucks, front yards modified to add more parking, garbage cans not behind fences, garbage all over the place ect.. they are COMPLETELY worthless, they send a letter and thats it, just pitiful.

Appreciate the quick and friendly help from Dylan and the Brink team on answering all of our questions. Its good to know that there are still some family owned and community focused businesses out there that will help make sure you are making the right decision.

Quick responses to maintenance needs. Also have been very accommodating during 2020/21. Adam especially has been very helpful.

I highly recommend Brink PM. They are experienced, professional and provided good quality service.

Great service! Very responsive! I would recommend them a thousand times.

Excellent experience with Brink every step of the way. Shout out to Dylan for his top notch service and seamless communication.

I have been with Brink Property Management for a long time. They have provided excellent management services for us. All the managers are very responsive, easy to work with. We like to do some maintenance by ourselves and they are very flexible on that. We can also completely hands off and let them take care of all the repairs. They do excellent job of choosing the right tenants so we havent had any troubles for the last 15 years. This summer Cathy, the property manger, needed to help me to lease out two rentals. She had several houses need to take care of too. But somehow she managed to remember all the details of my two houses and never mixed them out. She is very thorough and organized. We really appreciate her service.

I had written a review earlier that was misguided on my part.Brink Property Management has been really phenomenal. Timely on responding and helping to fix issues that come up.

My fence is broken its swinging with the wind i see the gap in the joints. I shared the pics and videos showing how risky it is for kids but no proper response upon that they have no idea if it is covered in the HOA for my property. It has been 17 days i reached out to the associate and no progress yet. Not sure who to reach out. No manager details in any of the associates signature.

About a week into my rental, and the experience has been wonderful! Gregg and Amanda have been absolutely exceptional in this process. Due to Covid19, the whole process had to be remote, but it worked well. Amanda has always been an email away, quickly responding. I had a couple small issues in the apartment, they got fixed right away. I’m happy with this company and hope to call this apartment home for quite a while. Thank you team!

They were easy to work with and super super helpful arranging our move-in. We rented without seeing the home first and they did everything from sending additional pics, measurements, and even a video walk through.

We have been using Brink for our Homeowners Association for many years. They have always been easy to work with and respond very quickly to any questions. They also let the homeowners know about neighborhood information (such as road construction).

We met with the agent, Gregg Gallo, and was impressed by his knowledge of the property and unit for rent and was knowledgeable on the ins and outside of the application process. He was able to answer all questions we had at the viewing and responsive to all follow up questions during the acceptance process. I would definitely refer Brinks to friends and family.

OK... changing my to 5 starts.The newer management team is getting things done!Even got a no trespass order signed with the city!Feeling good about this!

I’m a property lease tenant of 3 years. Great management team, attentive, and great vendors for work orders.

We have used Brink Property Management for 2 1/2 years now. They have made it possible for us to generate income from our house in the Seattle area easily with only minimal effort on our part.They have been most professional and have been very easy to work with. We highly recommend their services!

Brink was a breeze to work with. The move in process was clear and concise, with detailed documentation of everything. During my one year lease any reported service requests were dealt with professionally and in a timely fashion. Their staff are knowledgeable and professional. I will definitely work with them again.

I have been a tenant for 3 years and I absolutely love Brink Property Management. The property is well maintained and they are very responsive should a need arise. Every person Ive dealt with is kind, professional, and committed to providing excellent service to their tenants! I have and will continue to reccomend them to friends and family!

Cathy has been my manager for over a year and she has been a blessing. She has gone above and beyond in making sure my rental experience has gone smooth. I would absolutely recommend her as an apartment manager to friends and family.

A huge shout out to Amanda Shepard @ Brink Property Mgmt. Amanda has been very helpful and responsive and provides excellent tenent support. I enjoyed my stay at 412 Mill Ave. Thank you for all.yoir help.

First, something was wrong with the stove, so we requested a technician. It turns out it was a conduction stove, so we had to use special pans. Brink did not put that in the lease, and they still charged us for the technician fee.Then, our furnace was not working so we had no heat. Initially, we were scared to report it because we didn’t want to get charged again like last time. A week later, when we were sure we didn’t have heat, we submitted a maintenance request. We submitted the request on November 6th and did not get heat until November 23rd. We were without heat for about 1 month and it took 2 and 1/2 weeks for Brink to fix it, which is considered uninhabitable living conditions, especially because it was below freezing temperatures at this point in the year. By tenant law, Brink is required to fix heat issues within 48 hours of the request.On top of that, when the technician came to fix the furnace at 8:30AM, Brink did not notify us that they were coming. Brink is required to notify us at least 24 or 48 hours before if someone is entering the facilities. Not only did they violate tenant law again, but the technician told us the furnace never even had a filter, so even if the furnace worked, we would be breathing in unclean air.I don’t understand how Brink has such good reviews because they have violated tenant law at least 2 times and charged us unreasonably, and they have not done anything to acknowledge or remedy their violations, even though we have emailed them about it. They seem to have a faster response on their Google Reviews that our emails.

They have been the property managers for my condo for over 12 years and it has not gone vacant the whole time. They have seen to it the unit has been properly maintained by the renters and myself. They have done and excellent job.

Brink property management has been wonderful as well as our agent Martha and her secretary. Something as simple as proof of address that I needed urgently was dealt with instantly and literally saved my life. Nothing but good things to say. 10/10 would recommend!

Im a renter of a house managed by Brink Property Management.The property manager that handled my lease, Cyndie, was extremely professional and efficient while at the same time keeping a friendly and honest attitude that felt very welcoming.She provided quick and accurate responses to my inquiries before and after signing the lease. Overall Im very satisfied, and Im likely to take my business to them again in the future.

Credit given where credit is due. One of our first landlords to not steal our security deposit (this is likely tainted by college town experience). We were in a home for six years, and it definitely needed a touch-up when we left, although we did the best we could to clean up. Brink returned most of our deposit less a very reasonable deep clean fee.In six years Brink was responsive to maintenance requests and professional with inspections and communication. Rent increases were regular, but they were also reasonable given the housing market here.I dont intend to ever rent again (homeowner now, again), but if we do, Id lean towards going with Brink.

Brink PM does an amazing job with customer service and making sure all of our HOA needs are met. They offer many years of property management experience and it really shows in the wonderful work they have done for our Seattle condo community thus far.

Very professional and communicate status clearly and promptly. Was able to match us with a suitable tenant is less than a week. We have been using Brink for more than three months now and everything is working smoothly and exactly as expected. Very happy with Brink Property Management

GREGG was GREAT! FAST AND FRIENDLY!

I have worked with Brink Property Management for 6 years and have found them to be a superior partner. They have been responsive to mutual efforts to improve the quality our 16 unit apartment building and to steadily and carefully increase revenue streams. We have had no complaints from tenants and, as a result the property has been generally easy from an owners perspective. BPM has responded promptly to my questions and to my requests for help.We have worked with other management companies in the past and have found Brink to be superior in all regards. They are a vital element of our real estate portfolio. I recommend them without hesitation.

Highly responsive and understanding! Repairs and concerns are always met with compassion and a sense of urgency.

I highly recommend Bring Property Management. I have two property managers who really are the best. I live out of state and never worry about my rental due to the great property managers at Brink. I recently had water damage in my rental and although its a bit stressful having to deal with an insurance claim, my property managers were beyond wonderful taking such great care of me but more importantly, great care of my tenants. It was the smoothest insurance experience Ive ever had thanks to my property managers. A big thank you to my property managers Lisa and Rick for all that you do!

As a property owner my experience with Brinks was very good. They are professional and thorough. My tenants consistently remarked how fast they responded to any maintenance issue. I would recommend to any property owner contemplating competent property management to consider Brinks.

Denise was an absolute pleasure to work with. She went well above and beyond to help me out with my questions. This was especially appreciated as the information I needed was outside her area of responsibility.

I hated dealing with them. They will cash grab you at any chance that they can get (technology fee, security deposit administration fee). Kay lied to us about the utilities (PSE doing gas, Snohomish PUD doing electricity) when we moved in from across the country, making us figure it out ourselves. Not care about your own privacy as when we announced that we were moving out, they scheduled showings already when the place was messy from moving and cleaning. We did ask them to stop, and they did stop, but to even show it before inquiring or coordinating with us so that it would be presentable made it distasteful. I wouldnt recommend them at all.

Our experience with this property has been super friendly, very professional, and with quick response time! The property looked just as presented, and the online application process was thorough but user-friendly.

Dylan and Kay were great to work with. They were prompt and professional throughout the entire duration of my lease. Questions and concerns were addressed quickly. Inspections, when performed, were given with proper notice. I would definitely rent from Brink Property Management in the future and recommend them to my friends and family.

Brink is very responsive and always ensures that their notices are delivered via email and mail in a timely manner. They are great at providing feedback after inspections and are always willing to help. Dylan and Kay were professional and prompt to respond.

The best management company in WA.,USA

Had to get dishwasher repaired. Brink had someone there within a couple days. Within five minutes he knew it had to be replaced and several days later a new one came and wasd uninstalled quickly. Great job over at Brinks PM.

Brink was our property management company for our one-year lease in Renton. We have a very positive experience with Brink. Our repair request made during the tenancy was processed quickly and efficiently, and the malfunctioning washer unit was repaired within just a few days. Communication was always quick and courteous, and we had a pleasant experience renting from a Brink managed property.

Brink did a great job for me as a property owner. They were communicative and quick to respond, at the same time also not overloading me with micro-decisions. As a mostly hands-off owner, I was very pleased with how reliably I could count on the right thing being done - for both the tenants and the property. Recommended!

We interacted with Brink Property Management as tenants. They are highly professional and cooperative. Throughout our stay in the property, maintenance requests were answered promptly. I am glad that I decided to rent a property managed by them. Highly recommended for any future tenants.

I have moved several times and had many different landlords/property management companies. Brink impressed me right from the start. The office staff is very friendly and timely. They take care of maintenance request quickly and keep you in the loop. As always, read your lease carefully and ask questions.

I have been working with Brink Property Management since 2003. From day one, Syndie Donovan has been my property manager. I have also been helped by Cathy Gladwell and Gretchen Walley. From the length of working together, you can tell I am happy with Syndie & the co. From advertisement and screening for tenants, maintenance and scheduling repairs, annual property inspection, preparing for next tenants, they are responsible and professional all the time. Because of them, I am completely hands-off. I definitely recommend Syndie and Brink to anyone looking for property rental management.

Brink has managed our property for us for the past year. They have done an amazing job and made our first year as landlords hassle-free. They are very quick to respond to communications and very knowledgeable about the business. I am really glad to be working with them.

Gregg was very welcoming and very knowledgeable. I would definitely love working with Gregg in the future. Very nice guy. He represents the business very well.

Kay and Dylan are awesome. Always fast response from them. They help address any concern you may have.

From my personal experience with this company as a landlord, the service they provide was unprofessional and unethical. In their contract, any work that exceeded $350 requires landlords approval except emergency. With my case, they worked on my house with an invoice of $445 without my knowledge, and I didnt find out about the work order until I see the monthly statement. The property manager first claimed that the work was under two orders. When the work showed on one invoice, she, then, claimed that the condensing leakage was an emergency. In such a so-called emergency, she never bothered to call me to inform the situation and ask for approval. Leave me no choice, I had to terminate their service when one-year contract is over. If you dont like to see surprise on your rent, stay away from the Brink Property Management.

Always fast with any questions I have, pleasure to work with, thank you

As a client for more than six years, Brink Properry Management is the best! Always goes above and beyond the requests I make. I highly recommend their services!

Brink had been decent while living there but I have NEVER seen so much disrespect from a company as I have in my move out process. The company listed my personal information on listings for the rental, and it took 3 emails and well over a week (and more than five people trying to contact me) for them to remove information they had NO right to post publically.They made claims to my roommate about trying to reach me when I can prove I have no phone calls, voice mails, or emails regarding what they allegedly so badly needed to reach me about. They were discourteous, unprofessional, and showed absolutely no care in the process as tenants leave. I shouldnt be pulling teeth to have my private information stay private, and shouldnt have to deal with them lying about making any active effort to contact me, especially when they didnt even call me once.

Stephanie has been a real trouble shooter and has done a wonderful job for our condo HOA. She is very attentive and has a level head in negotiations. She can defuse a turbulent situation quickly and efficiently. We are lucky to have such a manager on our team. I can personally recommend her as a high quality property manager.

Rented a home managed by them a while back. Do no expect to get much, if any of your massive deposit back. They nickle and dimed us every step of the way and were incredibly unhelpful. We had thousands of dollars of charges taken from our deposit despite paying for professional lawn care and home cleaning when moving out.We moved to a new place paying higher rent just to not have to deal with Brink

So far so good! I like the quick response 😁! And I also like the person that responded to the email, this person answered all the questions I needed answered!

Ive used Brink to manage my rental house for 8 years, and my experience so far has been very positive. The agents that Ive been working with, Syndie and Gretchen, are very nice. They respond very quickly to my inquiries via emails while I am out of town. They also pay attentions to details in the house, and provide suggestions on solutions. I am pretty happy to let them manage my property.

They managed our property up until they allowed a tenant to turn our 5BR home into a grow house causing over $70,000 of damages to our home. They went into total denial mode refusing to show inspection reports and supporting documentation showing they had completed home inspections on schedule. Pretty much the worst experience a home owner could have with a property manager. We continue to send anyone that will listen to other property management companies due to the incompetence that Brink showed.

Robynn is great to work with. An asset to our HOA

Im pregnant and Ive been looking for a place to live for months, my deadline is December 31st and I only have a few weeks left before Im basically homeless (with a BABY on the way!!!). I scheduled a viewing for a place ASAP when an apartment became available. They canceled the viewing as I was getting ready in the morning to go see it. I emailed them asking if they could reschedule anytime later today because I dont have a lot of time the rest of the week, they instead told me that even if I was interested I would be a back up because they already have an applicant pending. So I emailed them regarding my situation asked again why my viewing was canceled and why I wasnt being given a fair chance? I was upset that they cast me aside like that when Ive been desperately searching for a place to live for my family for months. I cant stay where I currently live because its UNSAFE for a baby. My car has been broken into here and many of my things stolen over time. They IGNORED my concerns and told me to apply without viewing. They dont care about you, they only care about your money.

Kay Bishop at Brink Property management was wonderful throughout our entire renting experience!! She always responded to any questions we had right away and was always professional and courteous and friendly and fun!!If we ever need to rent again - we will definitely call Kay!!!

As a general contractor we have been working with Brink for over 10 years. They are a dedicated group who I always look forward to working with!

I like working with Dylan Foggit and Brink Property management. They were able to get my unit re leased fairly quickly and kept me informed all the way. I will be sticking with them as a Landlord for the foreseeable future!

I just signed on with Brink and Marcia has been great to work with. Very professional and responsive. Im looking forward to having them manage our properties!!!!

Best realtor I have had. Any issue was quickly resolved to both parties satisfaction. 10/10 would rent again.

Denise Salerno at Brink Property Management was incredible helpful throughout the whole process of selling my clients condo at El Monterey in Seattle. Thank you Denise!!

Denise is an amazing and very professional Association Manager!

I just wanted to share a great experience we had over the past few years with Brinks (Gretchen Walley and Syndie Donovan specifically.) They helped manage my elderly parents rental home and always went above and beyond our expectations. Especially after they knew that the home would be sold shortly and they would lose us as a client. True professionals in attempting to make the transition as smooth as possible for my parents, and helping us get the home ready for the open market. Thanks for everything!

Brink always goes above and beyond to help, thanks Dylan for all your help your amazing!!

My wife and I relocated up north to the the Seattle area from Portland and the experience in dealing with both Syndie and Gretchen at Brink has been nothing short of 1st class. We recommend it to anyone whom may be looking for a new place to call home.

We are really pleased to working with Brink Property Management. Gregg Gallo, he is very helpful for people who is looking for the rent

Have been a renter in Seattle for 26 years, Brink has been the most responsive and professional management services Ive had to work with.

Highway robbery left the house freshly painted and thouroughly clean and am now being gouged for over half my deposit. Including some items that were already broken when we moved in. 200 dollars for an exterior faucet that had been missing the handle. Also claimed we left outstanding utility bills that we have record of paying. Would strongly reccomend against renting from them especually Kay

Brink manages two properties for me and I have been using them since 2011. They have been really great! They respond quickly and solve all the issues asap. The team in Bellevue I am working with are Gretchen Walley and Syndie Donovan, if you are looking for a contact, they are a great duo! Highly recommend.

Very pleased with Brinks work.

Having been a tenant for 2 1/2 years in a house managed by Brink Property Management, I can truthfully say I have encountered nothing but professionalism from my landlord Rick Masseno. I would recommend this company without hesitation to both home-owners and individuals hoping to rent a home.There have been 3 to 4 issues requiring Ricks attention while I have lived here and I have never had to wait longer than a day for a response and arrangements being made for the appropriate experts to tend to the problem.It was difficult for me to be approved as a tenant for this house (my income barely met the requirements) but I hung in there and, with Ricks help, I did move in and am thankful every day that I did not give up; i love living here and be taken care of by this very competent business.Shelby phoenixSnohomish, wa.

I applied for a place through them never got an answer and never got a refund for my application

They will take all of your deposit.Short and sweet here are the charges I received after I moved out:DEPOSIT - $2,000General Maintenance - $491.12Cleaning - $700.00Yard Work - $657.00Flea Treatment - 105.00We left in a hurry, so there was some cleaning to be done, but NOT $700. We had a dog... SIX MONTHS AGO!! So how would there be fleas (there never was). My yard was so SMALL, but half of it was covered in moss that THERE contractors sprayed off the roof and left on the property. They didnt even list what the general maintenance was.CROOKS!There were so many problems over the year and a half that we were there.NEVER rent from them.Please email me for any more additional questions. jenniferKbroyles at gmailOh yeah, we left my husband and sons insulin in the fridge CHRIS GARDNER would not fedex it to us (we would pay), but he would come up with these phony charges.

DO NOT USE THIS COMPANY. They use a screening company (Landlord Protection Services) that doesnt do any follow up. The leasing agent tells you to contact them (LPS) and they tell you to contact the leasing agent. All in all it seems like a scam and in the future if is see that either company is involved with a property Ill be looking somewhere else.

Super responsive with requests for documents and questions.

May provide good service to property owners, but as a tenant, expect poor, slow, and rude service.

They took application fee and I had few questions to complete my wife application too; I called them many times in a week, no one picked up my phone and no one responded to my voice mails. I dont know whats wrong with them. I hope I could put 0 star.

A big thumbs down👎!

I can personally never recommend themworst property management

Good service

Worst management