I dont usually write reviews but in this case felt compelled. I decided to have a new $3,500 front door installed. I went into the store in August. My door is finally getting installed in January. 5 months. I can be patient as long as the store keeps me informed on the status of my order. Home Depot has not once in the last 4 months called me to let me know what is going on with my order. I had to go into the store 4 times to essentially demand an update. Each time resulted in at least an hour with a rep trying to figure out what is going on and unfulfilled deadlines and promises of a future phone calls to keep me posted. If you are in a hurry with a home improvement project go somewhere else.On a side note, I decided to get new carpeting throughout my house at the same time. When I went into Home Depot for an estimate and because they were advertising guaranteed free installation within 72 hours I got my estimate but when I asked about the installation and if I could expect it within the next few days the customer service rep actually laughed at me. She said, we advertise that but NEVER meet the deadline. They will probably give you a gift card in its place.I went to Lowes. I will be going to Lowes for EVERYTHING from now on.

We will never do business with Home depot again. Our 72 hour carpet installation was 3-4 weeks out for installation and we were not told that at the time of purchase. I ended up changing the type of carpet so we could have it installed within a week and the sales associate JANICE knew what our situation was and that we needed it right away and still did not tell me. We ended up going to a competitor for a higher grade carpet with a week installation and cheaper price. The awesome customer service compared to the Home Depot was a bonus!! JANICE in carpet also made a remark about my twin girls and how if I wanted a boy I could just raise one of the girls as a boy instead of a girl. Unbelievable and not appropriate at all!! Again... I will never do any business with the Home depot. I am going local from now on!

I ordered a shower installation on Nov. 16th. The sales person that came to my house was excellent (obviously because by the time he left I had ordered a $7500 shower installation). I was told to expect my new shower by mid January. January came and went...no email....no phone call....no updates and no shower. I called for an update and was told my install was actually going to be mid February. Mid February came and went....no email...no phone call.....no shower. I called home depot and got no answers. I went to the store to inquire and was told they would have to look into it and call me later. When I finally received a phone call I told them that I would like to cancel my installation because it has been months and I was tired of waiting. I had opened a home depot credit account for this install and had already paid over a thousand dollars for the shower that never came. It is now March.....no cancellation has processed and no money refunded. I still have an open install order on my home depot account and a balance showing on the credit card. You would think that there would be at least a little attempt at some customer service but there has been zero effort. It is nearing four months since I ordered my shower and I have nothing to show for it except a new credit card and $1000 dollars missing from my checking account.

Fantastic customer service.