Was quoted $430 and told the insurance was $50. Got home saw $1100 charge. Said the insurance was per day and there is nothing they can do about it. Maybe be a bit more clear with your contract. I should have read more so I am partially to blame. Swindlers

The service that I received from both the Springfield, Missouri Payless car rental office and the corporate office is so poor I do not see how they stay in business. A one star rating is more than they deserve .On April 1, 2021 I rented a car through the Payless web site. When I arrived at the Springfield, MO counter they ask for my credit card for which they could charge any incidentals. Without asking me they charged me for the car a second time. They only told me this when they handed me the rental papers. They said my payments from the corporate office had not come thru to their system and I would have to contact the corporate office to get my money refunded. That’s when they told me they were a franchise and it was my responsibility, not theirs to contact corporate. Another counter lady heard the conversation and called corporate and she was assured they would refund my money when I returned the car. This did not happen. In the weeks to come In the process of trying to get my money refunded the Springfield office told me I must get resolution from the corporate office and the corporate office said I had to contact the Springfield office. After many calls I reached the Springfield office manager, he refused to do anything to help, told me it was my problem. When I asked to speak to his supervisor he said that was the local owner and their policy was that no one could contact the owner and all issues had to go to him. When I told him I wanted to complain about him, he said I could send the issues to him and he would review but would not send to his supervisor. After many phone calls to the corporate office I was told they would put in a claim for me.. I asked to talk to a supervisor and I was told they did not have one and refused to give me any phone numbers. I asked for a phone number to the claims department and that was also refused. Every time I called I got a different person and a different story. On June 9th I finally got my refund. Is this the quality of service you would expect from a national corporation or the type of service that you would rate as acceptable??

Was double charged, still haven’t been able to get in touch with anyone for my refund. Definitely wouldn’t recommend.

Booked a rental through Orbitz for 3 days for $176, after my trip I was charged $277 more from Payless. Ive been contacting Orbitz and Payless for nearly a month and still no refund. Every time I call or, email, I receive a response that says it should process in 3-5 business days. Still nothing, and, to make matters worse they are refunding the $176 not the $277. I feel seriously cheated by this company, but I havent the energy or time to keep fighting them. After 2 hours on hold with Orbitz, they just said that its the rental company that overcharged and has to process the refund, not Orbitz. If I had one free time in a time machine I would come back 2 months ago and stop myself from booking them.

Complete rip off and fraudulent companyWe paid through travelocity and then billed again for 680. Through payless . Tried to call three different times and got three different numbers to take care of it which nobody has been able to help me so now Im just going to call my bank and do a charge back this is a total fraud company

I had a great experience with Payless rental cars. We received the same price was as was quoted online when we reserved our car. Jeff was very kind and efficient getting us into our rental and Yvonne was equally kind and efficient as we returned our rental. We we will use them again.

Worst company ever. Car was great but before you accept the keys to your car make sure to look over all the paperwork before leaving. They like to charge you for services that you didnt agree to and then threaten to ruin your credit because their salesman lied. Refused to refund. Worst place ever. No wonder no one was in line to get a car from them. I am editing my rating because after speaking to the main company my issue was resolved but I dont recommend using the location at the airport where the rude manager Loren operates.

We reserved a car almost 2 weeks in advance and they didnt have it available when we go to pick it up. Then they told us they would upgrade us for free and charged us 20 more for the free upgrade. Since we were leaving first thing in the morning we had no choice but to deal with it. Then we find out they charge 30 for a toll convenience fee no matter the price. We maybe have 15 or less in toll charges. They told my husband at the counter he could call and pay the toll place before we get the bill to avoid the fee. Called them the next day to find out that was a lie.

Pushy salesmen and always try to upsell you and sneak in tons of charges.

Never, ever, ever use this rental car company. Any form of travel, up to and including a pogo stick, would be preferably to the horrible experience you will receive with this company. Deceptive pricing, faulty systems, inept/rude employees. I cannot stress this enough, go LITERALLY anywhere else.

Bad cars , Bad service