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Luckys Auto Service Center
3063 State St, Salt Lake City, UT 84115, United States
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pa
Review №1

Replaced my ball joints, after it snapped while driving. NOT EVEN A WEEK LATER, it is coming out of place again. I fear for my own safety driving this car from them. NEVER EVER BUY A CAR FROM THESE GUYS

Be
Review №2

Everytime I take my car to them for a repair something else breaks the next day. I dont know if theyre just gross incompetence or putting used parts into the car at this point. The fact Luckys charge a $100 deductible to use a real mechanic is suspicious

Ra
Review №3

I got my Kia soul from lucky auto. They r amazing. I recommend to everyone. Brian who helped is amazing. Other car places wouldnt help, or said they would and put me in a couple different vehicle. I went to luckys and was helped and got me in a ride immediately. I love u lucky auto. Kiss kiss!

Ch
Review №4

Not what they say it is. They say they dont care about credit, but they pull your credit. They say they can work with anyone and their payments are manageable and they wont put you in a payment you cant afford- which are all in accurate. Single mom here an $170 minimum per check and $1000 down minimum is VERY un affordable. I would look else ware. $77 and a job does NOT get you in a car with these guys as advertised...

Jo
Review №5

They are awesome I would recommend them to anyone and everyone they work with people with no credit and people like me and my husband we have the worst credit and they helped us get a car more than once. THANKS LUCKYS AUTO

Br
Review №6

Dennis White was so helpful, so patient with all my questions, and was so 100% up front with all the information! I have much respect for him for being honest, and we will be back for our next car!

Ch
Review №7

Dennis White was amazing!! He stayed late for me so I could make it in after work. He was very helpful and answered all my questions. I had a great customer service experience. Thank you Dennis and Lucky Auto !!

Ju
Review №8

Great place to find a car with NO hype or being pushy.They also help with your personal credit status. Paying your payments on time builds credit. After both of our divorces, having our credit restored is awesome!Thanks you guys for a great experience!!Merry Christmas!

Co
Review №9

Austin and Andres at the loan center are the best ...five stars

Ja
Review №10

Games they love to play games

Ca
Review №11

DO NOT BUY A CAR FROM LUCKYS WORST EXPERIENCE NOT PROFESSIONAL BEEN NOTHING BUT HELL .

fr
Review №12

Dennis was awsome got me approved fast and easy got the truck I wanted

Cl
Review №13

They really should be upfront with people in the first place and not waste your time. That is about all I have to say about them.

Ry
Review №14

If you purchase a vehicle from Luckys fear not, their auto service is great. Shane is the main man and very professional. Highly recommend

Jo
Review №15

I got a car here with a warranty. Wound up later having a transmission issue. The service center made sure I was well taken care of considering my situation. Even when my credit improves I will check them out before I buy elsewhere.More to add since my review. The service center went above and beyond in my opinion. If I could suggest anything else it would be to have Saturday hours available.

ja
Review №16

I always have good experience with lucky they have always worked with me with my needs in been fair Jared in Josh are always very nice in do there best to help you in anyway they can big o tires thats another story I get to go deal with them again today about the same issue.

Ma
Review №17

Dennis did me a true solid in there. Kept on top of everything had my back to help me get a new truck after having my Malibu totaled by a 80000lbs concrete mixer.

Th
Review №18

I went in for an oil change last week. I asked Josh to please make sure they knew not to put my windows down bc they wont go back up, and that I wanted to talk to someone about the cost for some repairs Id like to get done soon. I sat in the waiting room for a while, but no one had any time to talk to me about those repairs. But I did get to overhear the staff that day discuss how people can just take their car somewhere else if they dont like the timeframe or service. I decided to take that advice, since theyre clearly not interested in the business. They drive my car around with both the windows down, like I asked them not to. I got an oh sorry from josh, the manager just sat there, and now I get to deal with both windows stuck down in the rain bc no one hear wants to listen to the customer. But the WORST part of this is.. after a couple days of smelling burning after my oil change, I looked under the hood to find the cap was never put back on and oil spilled all over the place. Thanks luckys auto credit for ripping me off hard on my vehicle, and then giving me horrible service whenever I try to get free oil changes. What a joke.

Da
Review №19

Put $100 down and drove out of the lot with the vehicle I wanted. The sales staff was very helpful and went over all the documents quickly. No hidden things as other dealerships. Thank you Margarita for selling me this car. THEY REPORT TO CREDIT BUREAU!!

Na
Review №20

All I can say is NEVER have an issue with a payment they shut your car off.. life happens but I guess not for them. You pay 4 times what the car is worth and they are the most unprofessional people ever. I let them take their lemon back went to another place got the same car for 8000$ less.. Same credit same everything. Just make sure you take the kyjelly with you.

C.
Review №21

I have to say the car warranty is a total plus! I love being able to get my oil changes done at no cost, as well as other car services. Everyone at the Auto Service Center is super nice just like everyone else at Luckys.

Br
Review №22

Had an amazing experience at Luckys. Paul C was amazing and by far the best salesman I have ever worked with. He didnt try to jerk us around and rush us out, he was actually patient and gave us advice on stuff to do to insure we got the best deal. He kept in touch with us and actually cared to help us and get us the car we wanted. And we did. We are extremely happy . Thank you so much Paul- and Luckys.

Am
Review №23

We went looking around, found an Xterra we loved! Margarita sat down with us and was so helpful! About 30 minutes later I thanked her, hugged her goodbye and drove off in my new car!! Thanks so much Margarita!

Co
Review №24

I used to work at Luckys and I would have stamped it. But what I got to see the last time I stopped by wasnt promising. I wouldnt let them work on my vehicle. They dont have actual techs. Just kids. Like jiffy lube.

Co
Review №25

You cant go wrong with Luckys. You buy a used car with a warranty. Who does that?

He
Review №26

Best place to buy a used car!

Ch
Review №27

These guys really have taken awesome car of me during my accident I would recommend them highly for anyone trying to rebuild credit and looking for caring and helpful employees great job Paul Conway and the luckys team

jo
Review №28

Great experiance with this Auto Shop they really helped me good customer service I recommend them to anyone thank you Jared and Shane

Ja
Review №29

I was verry close to giving these guys 1 star. Had my car in for service and it came back with a missing wheel lug, when I took it back to get one put back on, what looked like the service manager was extremely rude and took no responsibility saying there was nothing he could do. BUT a tech and both service advisors where very kind and spent time searching for a spare lug, and eventually one of them came back with one of his own spares and put it on.So kudos to the staff here for going out of there way, and to the owners of luckys, fix your management.

To
Review №30

They worked with me on a payment problem I had. They were quite helpful with my problem.

Su
Review №31

Fum .com symanticly

Mi
Review №32

Service takes FOREVER.

Se
Review №33

Awesome service and care they have helped increase my credit score like crazy,

T.
Review №34

Bought a car from the car lot. Had a few issues. They fixed them right up and I paid nothing. Kept me posted on everything.

Fr
Review №35

They have good cars for cheap

Mo
Review №36

I took my truck in today for safety and emissions and right after, it started leaking coolant and over heated. this is not the first time they have done something like this to my truck! stay far away from this place!!

Lo
Review №37

Free emissions and oil change for their customers

fr
Review №38

They are ok

Lu
Review №39

They are busy all the time

Information
5 Photos
39 Comments
4 Rating
  • Address:3063 State St, Salt Lake City, UT 84115, United States
  • Site:http://www.luckysautocredit.com/utah-auto-shop/
  • Phone:+1 801-924-5828
Categories
  • Auto repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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