Ive been using Steves auto for my VW 2018 initially I brought it because I needed an alignment and my dealership wouldnt have any open spots for me to do it, ever since I switched to get my car maintenance needs done here for 3 main reasons:. 1. They are closed on the weekends, why is this relevant?, It is for me because the way a shop treats their employees impacts the employees Integrity, happiness etc and that translates to a great service and this is a good segue way to my next point 2. I had brought my car for another alignment a year later and ask the shop to check on my breaks as I felt a little vibration but I wasnt sure if I needed new breaks, the team was very honest and they could have recommended me to get the break job done but instead they gave me a fair assessment and let me decide if I wanted to get the job done instead of coercing me to do it and finally, 3. I brought my car for a break job, pads and rotors replaced, brake fluid flush, in addition to a an engine wash, the service and the job exceeded my expectations but most importantly I think this placed has earned my trust and I think that aspect has no price. Ty Steves for treating your employees well and they in return had done a good job earning my business, I will continue to bring my car for its regular maintenance going forward.

This auto shop is fantastic. I had been going to another shop, but switched after trying them for a bunch of scheduled maintenance I needed on my Tacoma. The staff are friendly, and called me back primarily to schedule when I used their online system to request an appointment. They evaluated my truck, priced it out, and let me pick what I wanted done. When my car started making a noise, I took it there without hesitation. They quickly diagnosed the problem, called me with the estimate, and completely the simple repair that same day. Always friendly service. Highly recommended.

Everyone was friendly, respecful and knowledgeable. They got me in right away and completed the work in a timely fashion. I felt comfortable that the suggested repairs were valid and necessary.....and for many females, that doesnt often happen in an auto shop.I will use Steves Auto for my future repairs.Thank you!

This is a follow up of a previous review I left for Steves Automotive. I was very displeased when I got done dealing with them. $1200 repair for the windshield wipers and the front end. Now, a few months later, the windshield wipers are still not working properly and Im taking my car to another mechanic to get the front end repaired. Neither problem was improved in the least by the $1200 I spent in their shop. I wasted $1200 by taking my car to Steves automotive.

Such a friendly group of professional people. They make it easy to understand and go the extra mile to make sure you have a great experience. They were recommended to me by a close friend and I will be doing the same for anyone I know looking for a place that has a lot of integrity when it comes to what they do!

I took my car here and Chad worked so hard to figure out what was wrong with my Jeep. He was very patient even though it was not an easy find or fix. I really appreciated all the time he spent to make my car run correctly and feel safe again. It drives so much better! It feels like it did when I bought it. My steering wheel and pedals aren’t loose anymore and it feels very secure. I would highly recommend Chad and this business!

Literally the BEST PLACE I have ever gone to ! They are so friendly, honest , on time , they treat you like family. The service is top level they have knowledge and service with all cars. I take my Range Rover in and they help with everything.

I was traveling and had a problem with my alternator. Called Steves late in the day, said bring it in the morning. So I did, 7:30, they had it fixed by 9:30 and I was on my way. They were wonderful, make a stressful experience pleasant. Wish I lived in the Salt Lake City area, they would be my choice to go to for automotive service.

The service at Steve’s has always been Awesome, starting from the time you walk in the door, from the front staff to the mechanics in the back. The prices have been fair, and I found them to be better then dealership prices. I will always take my vehicle to Steve’s, and I recommend you do as well.

There where really good I did not fill like they tried to sail my some thing that I did not need I will be back there again

Brought my car in for a loud noise while idling and asked if theyd check out why my electric locks werent working on 2 of my doors as well, they called to let me know that the noise was from my serpentine tensioner and told me itd be $800. I expressed my concerns about the cost but they said it was essential, so I gave them the go ahead. They failed to mention that $200 of that quote was to diagnose the issue with my door locks. The locks were a minor inconvenience, so if I had any idea it would be that much, I would have asked them to nix the diagnosis and save myself $200 and them a few hours of their time. Ive never had a mechanic fail to communicate how much a diagnostic would cost before going through with it, or have the lack of common sense and decency to assume that most people (especially a young broke grad student whos driving an old car like myself) would not want to go through with an expensive diagnostic for something non-essential.Just overall not impressed with such a poor level of communication and failure to break down the cost of all the work they were quoting me for until after I was billed.

Had to sit down with the technician and explain what a CVT Transmission is and also showed him how to compensate a car on the alignment machine seems like the guy didn’t really know what he was doing for my prepurchase inspection also when They couldn’t find anything wrong with the car they recommended over $2000 in services that were due by mileage, they also told me the plate lights were out, checked them myself they were on ! When I told the CSA up front he just gave me a thumbs up ! Probably wasn’t happy he couldn’t make a sale :(

This was my first visit. I was impressed by the wonderful customer service they provide. The send text updates as they inspect your car! Given an update of what they find and when your next oil change is needed. This is one of the coolest features it really changed the I had. I am very happy with the service they gave and will be returning if my car ever needs work.

Fixed my AC same day and was reasonable on price. Definitely recommend. My car (subaru sti) is fairly modified as well and they had no issues navigating the repairs.

We brought our F-150 in for something minor that turned out to be major. Steves is professional and prompt. They know what theyre doing. Thank you !

I was really nervous to go to a new mechanic but Steves made our experience so comfortable. I really appreciated the friendliness of their staff and their timeliness. They were also very good at communicating what was wrong with our car and why the repairs were necessary. Highly recommend!

I had an engine failure on the highway and had my car towed here late in the afternoon. They were able to give me a quote the very next day early in the morning. I decided to sell the car due to the repair cost being beyond the car value but they were gracious enough to give me a day to figure out my situation while my car sat there. Communication with them was very good!

Friday I had the day off work to do errands appointments etc took my car in to get oil change at 12 told them I had a 1.30 appointment I was in n out in 40 mins. This is my second time going there and I will be going back again friendly n professional service. Found them on google had great reviews worth the drive thank you guys and thank you Toby for the follow up you guys rock

They say the real measure of a companys services levels is how they handle themselves when theres a problem. Ive always found that to be true. We brought my sons truck in for some work, and unfortunately the mechanic made a mistake. However, they immediately took action to correct the situation, no questions asked, and rectified the situation fully. And they earned a loyal customer in the process. Nice job!

I have used Steves automotive for oil changes and emission inspections. Always very professional and easy to work with. They are my go to auto folks.

I made the decision to bring my car to this shop because of the reputation that they have built over the years. From the moment I walked in, I was glad that I did. The staff was friendly, professional, and fast. Great communication. My concerns were handled with the upmost respect and urgency, and resolved without question. Won’t be bringing any of my vehicles elsewhere!

I got to say I like Steves, I usually go to the dealership but that usually takes booking an appointment then having your car gone all day. So I decided I would try Steves, and I do not regret it at all! They were able to get me in diagnosed and fix all in an afternoon. Another thing I noticed as I was sitting in the lobby waiting listing to the technician help others is, yeah the prices may seem high, but the quality of parts they are using/recommending are good quality. Not some knock off or used part that I may only get 20,000 miles out of instead of an expected 50,000 miles if it was a high quality part.

Always helpful when it comes time to emission test and inspect my cars and motorcycles. Recommended.

Got me right in. General service on vehicle. Took care of emissions/ inspection. Friendly service, and notification/ advice on potential vehicle issues.

I really like Steves Automotive Specialist! Toby did an amazing job on my car! I would highly recommend them to anyone. Thank you Toby!

Brought my Audi in because the AC wasnt working, plus a few other items, they called me a few hours later and said my AC is fine they fixed the problem no charge and they couldnt find anything else wrong with my car. They are trustworthy and wonderful

I drove from Chicago to salt lake and my transmission light came on. I called 3 shops and all told me I needed an appointment or that they couldn’t service it until the next day. Steve’s immediately answered and told me not to worry and just bring my car in as soon as I can and they would check it out (amazing) they ran my codes in my car and were absolutely so nice and made me feel comfortable leaving my car with them. They came back and told me everything looked good and that my car was good to go. 10/10 service. If you ever need your car checkout I totally recommend.I’d gladly bring them all the donuts if I could!

Expect to get charged $200 to tell you what you already know. Then tack on a completely unreasonable estimate with a bunch of extra stuff you didn’t ask for. Typical of most auto shops but I would look around somewhere else first

Steves Automotive Specialists was recommended to me by a friend. They far exceeded my expectations! They were kind and professional. I had to get my brakes replaced. They explained everything to me thoroughly. Their inspection diagnosis and recommendations go right to your phone through a text, which was really convenient.My car was finished same day, really fast. I saved a ton of money using Steves Automotive Specialists.Also, Kim at the front was so kind and helpful!

Just took my car in yesterday and I was a first time customer of Steves Automotive. I have to say, I was really surprised at the high level of customer service. I brought my Jeep in around 11 am, and by noon I got a follow-up call to tell me they were about to start diagnosing my vehicle. Not long after, I received a text with a link including all the inspection details with pictures and comments. You can also approve each of the suggested repairs and when you are finished looking at the estimate, you hit submit and you get a message saying they will start working on your car. It was so professional and easy to use that link. I loved having pictures of each of the problems my vehicle was having. Something about the pictures makes you feel like you arent getting duped into repairing something that doesnt need to be fixed. They actually circle the problem and show you that it needs repair. I have never seen anything like it before. Everyone was friendly, knowledgeable, and helpful. I would definitely recommend Steves Automotive to everyone. Prices all seemed very fair and I know that they have an amazing guarantee on their service. This was the best experience I have ever had getting my car fixed. I have never written a review for a business, but they really deserve it. I have to applaud such a job well done.

I decided to bring my car to this body shop after it started overheating. I wasnt referred, but I looked them up in Google and their shop looked really nice and I had a good feeling about trusting my car to them. They stayed in touch with me the whole time, and they were able to fix my car very quickly. When I went to pick up my car, there was 2 very nice guys that helped me feel comfortable and showed me one of the parts that they replaced on my car. If you have any repair that needs to be done, I definitely recommend this place!!! 💜

We just moved to the Salt Lake area from Nevada. We took our 2012 Ford Escape for a 80,000 mile service. We were happy with their organization, and they were really good at communicating. The price seemed high, compared to what we were use to paying, in Nevada. We did some research, after the fact, and looked up what the services should cost on Kelly Blue Book. Steves was priced higher than what KBB listed what the prices should be. I then got a quote for the same services from a dealer and Steves was about 15% higher than what they quoted me. With that being said the customer service people ensured an experience that was far superior than anything I have experienced at a dealership and there utilization of technology made for a positive experience and ensured as little disruption of my day as possible. I will return in the future. If you are on a tight budget you may want to shop around, but if you value your time and want quality work this a great place to take your vehicle.

Charged $187 for diagnostic on my 12 year old car and then quoted me $1600 which didn’t even include the a laundry list of maintenance recommendations (based on “visual inspection”) although I had that work done five months ago. Guy was terse and irritable on the phone when I asked about that.Sounded sketchy, so I called another local shop who confirmed high quote. Took it to my brother who fixed it for $180 of parts and about an hour of work. It’s running fine now.

Was recommended Steves by a coworker and I am happy I went. The staff was friendly, and the estimates were a fair price. the communication between the technician and I was simple and effective. Will definitely use Steves in the future.

As always, great service, helpful, and friendly people. They send you a text with detailed inspection results including photos of your car, and the customer selects which services seem important, necessary, and affordable, also by text. They are totally supportive if you decline some services and accept others. This place is totally great.

Quality service, fast service time and fun group of people!

Great service on my old suv. Good informative communication on parts that were just falling apart.

Very helpful over the phone to set up initial appointment and informing themselves about what I needed. AC was not working. Everyone was very communicative as to what was going on and what I needed. I waited there with one of my daughters and they were very efficient with time which I appreciated. Very happy with service and experience. Another pleasent aspect was a very clean restroom. Nice to find a mechanic I feel safe with.

Steves is my new official mechanic. Excellent in customer service. If they recommend something, they show you pictures sent to your phone and email explaining why.

Once upon a time they gave me a $150 credit to delete a bad review about how they gave me an awful quote for some brake work, claiming twice the cost Ford themselves quoted. They put the credit on my bosses account though since it was a company vehicle in the system and wouldn’t let me use it later on when I tried on a different vehicle. I feel like a sellout anytime I see their business on my commute. This happened about two years ago, sick of remembering this story so back at it with the 1 star. Come on guys if you’re going to throw out a bribe make sure its redeemable.

Nice guys. Good quotes. Rapid turn around. Great!

Steves gets a big thumbs up from me! I took my car in for an oil chg and tire rotation using a discount coupon. After waiting for about 30 min. they told me their lift wasnt working, and told me I could come back for a free oil chg and tire rotation in a few days, which I did. They were very pleasant to work with and I still have the coupon to use in the future.

Kim and Toby were great. Super professional, courteous and amazing communication and follow up. Love their text diagnosis so you can see the problem for yourself, and the fair acceptance of bid. I feel like they did great work. Very pleased.

Went to get our car inspected before a big trip due to an engine rumble. After an inspection they ended up replacing a transmission mount (which barely helped). However this review isnt about the fix, its about the quote. They quoted us over $200 to make the cloudy headlights clear!!! This is an easy thing to do yourself for only ~$15!! They also overquoted us to replace the entire oil filter assembly when it was only a gasket that needed to be replaced. Also one of the techs didnt put back a fixture in correctly. Not happy with this place, the only reason they have such good reviews is due to people being entered into a drawing if they give a good review.

Great place to check out your car, I love how they email you a detailed inspection with pictures and everything. You can even choose to accept the repairs through the email, its great!

So I had read a few reviews on this company that they are price gougers, but I dont like to trust google reviews so Ive gone to this place twice.The First time I gave them a specific budget and said I cant pay more than this and cant approve costs higher than this. They said they really thought they could do the price. As the day went on they found additional problems with the car and said oh we need to charge you $300-400 more than what I had given them as a budget. I understood that they needed to pay the price but I asked them if they were able to get the work we initially spoke on, just my breaks and rotors and a sensor at the price quoted. They said that they couldnt promise the car would work if we just did that work. Remembering that I had read about price gouging, I told them I would prefer to take the car to another shop and get another quote on all the work. The attendant became upset and told me fine to come get my car. To which they sent an uber, after I asked about it, and halfway on the way they told called me and said. Dont worry about it, we are going to do with work at the OG price quoted. I said please dont discount things Im happy to pay the full price if I dont find a better offer. I just dont have the budget today. They said oh no just leave it with us overnight and well do the og price. When I went to pick up the car, Chad, said dont believe every review you read. But they did the work at the OG price which made me feel like I dodged a bit of a bullet and they might actually have been trying to.But I let it go because I was soooo grateful for the work and Toby reached out to me later and was so kind and respectful and even sent a gift card for me, totally unnecessary.Well come to the second time I came to the show the car is because Ive been trying to get the tail light of my 2014 Nissan Altima out. Ive removed all the bolts according to the manual and the university of YouTube and it wouldnt come out. Chad was kind enough to come out and look at my car which I was grateful for, he seemed super confident he could just get it out. And of course, he struggled and couldnt get it out. Now I can replace the blub and do everything else myself. All I needed was the light pulled out. Price quoted, $150. $150 to get the light pulled out. Thats just too crazy. I called a few other shops and no one has quoted this price. I wanted to give them a second chance cause I had used them many times in the past 10 years. But always at the Sandy Location. I am bummed that I feel I need to find a new mechanic in my area, but I also think there may be a bit of truth to the reviews that claim they are overcharging.

06 Acura RSX type sI was in search for an alignment because I just got all new suspension parts. My specific car have short tie rods so it automatically has a toe so I went out and bought aftermarket ones to fix the problem. They are easy to adjust: one nut one adjustable rod. Its is litterly one step from stock. I called Steves Automotive and spoke with Richard him saying that that Ruben L. was the best alignment guy. So with confidence I went ahead and set up the appointment for 8:30AM . For a basic alignment and got quoted 88.00$ with the best alignment mechanic Ruben L. I was confident that this guy could do the job easy and very efficient so I went along with it. The staff was super professional, kind and showed high quality service. Shout out to Kim and Toby they were gems. I didnt have a ride so they have this policy to give customers a free uber to there house and back when the job was finished. I found myself staying productive cooking my lunch, doing chores then 1:00PM comes around and I am wondering what could possibly be taking this long. Out of curiosity I them gave call. They said that the mechanic cant do the job because there was too many adjustments and if you would like us to do it its going to be an extra hour and whit a end total of 268.00$... Like what? 5hrs later?? Why no call?? Why did it take him 1.8hrs (witch is there set time to do an alignment approximately 108 mins) to tell me?? If I would have followed through with that I would have been without my vehicle for a full day and who knows how long he would have took the next day.Then they said that my strut has a camber adjustment and my toe isnt straight they cant do the alignment. What baffles me is that if I had stock suspension my toe would be worse what would they say then? You need 1500.00$ struts with a camber adjustment like?? I am just assuming this mechanic gets some kind of compensation for the work he does because he marked on the evaluation that my strut needed immediate attention like if it was an oil pan leak. He put them down under my struts adjustment too saying the ride height wasnt presented so that in the computer it makes it look like he was working. Who are you? Do your job. Stop trying to take peoples money. Do what they ask. Dont beat your way around the bush because you dont want to look slow. At least be clever with your excuse. Just saying that there is too many adjustment to cover yourself is so embarrassing. Like how can you let your boss talk up on you and you not show potential? In conclusion I definitely would support staff and Richard but mechanic straight dishonest and lazy. I have been a mechanic for 2 years and never have I ever seen anyone be like this.. I would hate to work with this guy. I could walk up to any used car and find problems with it. Do your job. They paid him too!!??.. Cant believe he wasted 5 hrs. I also couldnt make it to classes witch is even more frustrating. Not one apology for wasting my time. A true mechanic would call you immediately and ask if you want your toe adjusted. I obviously didnt adjust because I wanted it close to stock. Id like to add that my tank was one tick down from half when I dropped it off and when I got in it back it was two ticks under a quarter.

Great customer service. Honest Trust worthy.

They were great!! A great mechanic is hard to find. I found mine.

Do not go to this place I had them do suspension and control arm units and supposedly the guy that did the repair had 15 years experience and didn’t know to use washers on aftermarket parts on the control arms we literally almost died merging onto the freeway if it wasn’t for a bump on the merge and knock the control arm off me and my family could have been dead the the mans name I believe was Mike Smith Michael Smith on the paper it’s said M Smith so Whoever works there that starts his first name with the M and his last name is Smith do not let that guy touch your vehicle whatsoever 15 years experience but doesn’t know to use washer on aftermarket parts for the bolts it’s only common sense but then yeah he claims to have 15 years experience these guys are a joke

I knew that we need some work but it was way worse than expected. Steves helped figure out what to do and charged a fair price. The car was done that day and runs like a champ now. Thank you!!

All seem to be nice and honest people. Did a great job with the recent auto work I had done. Also seem to really care about the customer. Will definitely be going here from now on.

Toby and the staff here were EXCELLENT. Several months back used one of their other locations in Sandy which needed attention a couple mos after. I felt like I was getting ripped off w the answer sandy loc had given me. I called the SLC location for a second opinion and Toby not only fixed the issue, he didn’t charge me and made it right. I wasn’t expecting to get the service for free, but wanted an honest answer. Toby didn’t argue or push back in anyway and I am very happy with the way he handled the situation considering I was not happy nor was my schedule easy for them. I will always be bringing my car to you guys from now on! Thank you so much for your excellent work and attitude Toby and staff! I will be referring all my ppl your way.

Great service! I highly recommend Steve’s Automotive. We have had 3 cars worked on and they have done a great job, honest and upfront.

Amazing customer service! Great work! They will forever have me as a customer. Believe me if you are having car trouble this is the place to go.

AVOID AT ALL COSTS!! These guys will try to take you for a ride. I took my car in to get my oil changed, and they told me it would cost $1,500 to get it working. They claimed that my brakes were bad, my transmission was bad, and that I needed a bunch of services done to be safe on the road. I couldnt believe it. Especially because regularly service my car and take good care of it. I refused the additional services, but they still charged me $150 for an oil change and new air filter.To make it worse, I took the car to a trusted mechanic and drove about an hour away to have it looked at. The car is in great shape and all services are up-to-date. Steve and his team were nice enough at first, but quickly laid on the sales ploy trying to get me to spend $1,500. I will never be back and will be sure to let others know. Yuck!!

Their phone is answered by a real person, communication with service people is impeccable, the work is done promptly and at a reasonable rate. Had service done twice here. Will not go anywhere else in the future.

These guys are literally the greatest! The front receptionist Brittnie is always friendly and is great at helping me get what I need whenever I come in. The diagnostic test they do is really helpful to see what I need fixed immediately and what things can wait a little bit longer to be addressed. They always ask you about any work and tell you what it will cost, so you can decide if you want to do it that day or if you want to hold off on it. They will also check any car you are thinking about buying to let you know if the price the seller is asking is worth it. Steves Automotive Specialists is by far the best auto repair shop that I have ever been to.

They have loaner cars so if your car takes a little longer like mine its all good cuz you still have transportation!!

First encounter they fixed my AC for under $200. That seemed fair, so I referred my mother-in-law for noise when turning on cabin air. They called and said $90 to dig in and diagnose, I said OK. They called back with a quote of $1400. I declined. I took it to my do-it-yourself brother-in-law who fixed it in 2 hours. The part was $28. Back to the fist encounter . . . one month after they fixed my AC and tested for leaks, it no longer works. Dont waste your money.

This shop is excellent. They were willing and happy to get my 97 4Runner fixed and did it at a fair price. They communicated everything quickly and thoroughly. I will definitely be using them for the inevitable repairs to come in the futures.

Went into Steves for an oil change. They did an inspection on my truck giving me peace of mind knowing what my truck needs. Prices are very competitive and staff is great. Highly recommend Steves Automotive.

I was looking for a new mechanic as Ive had bad experiences with mechanics in the past. Check engine light came on in the van and decided I didnt want to deal with it. Took it in and they found the problem to be the oil pressure sensor. They quoted me $700 more to replace the sensor. I said no, paid the $200 for their diagnostic, took the van home and had the new sensor installed in less than 30 minutes and $50 in parts.I think they mean well but they tried to take advantage of me and take my money. Maybe it was just another bad experience, but I am still looking for a trustworthy mechanic.

I’ve been indifferent about writing this review, but it’s been a couple of weeks and I’m still as frustrated as when it happened. This is my experience, and I believe people should make their own judgments, but I’m just putting out some facts and have all the paperwork and photos to back it up. And yes, I now realize how easy of a piece this is to fix which makes this whole thing that much more frustrating.I’ve used these guys a couple of times and had, what I thought, was a good, trustworthy mechanic. Last year I bought an older Tundra and took it here to have it inspected and fixed. There were definitely things wrong with it and even though I was quoted lower at another place, I went with these guys because they came recommended by close friends. One of the problems that I had is that the heat plates or flange on the muffler rattled, which was more just annoyance than anything. They charged me for the part and fixed the problem last summer and for awhile it was fine.During the hot days this summer, it started to make the sound again. Given that they offer their lifetime guarantee, I made an appointment and took it back in to get fixed. They did their free inspection and then quoted me to REPLACE the flange, which was the piece that was rattling. I paid the $93 and left with no more rattle. Within 2 days the sound was back. After looking at the picture on the quote they gave me, I crawled under my truck and found the piece they said they were replacing to be same old rusty part with a brand new 10 cent bolt in it. This is when my frustration really started. I talked to some people I knew about the situation. The receipt that I have says that they REPAIRED the part, instead of REPLACED the part like I was initially quoted for. So I thought, okay, they probably charging me their hourly labor rate, the $93, and put a new bolt in thinking it would do the job, which it didn’t. So I took the truck back in just to find out I was right. They offered to replace the piece and not charge me their labor fee but I would have to leave the truck for a day so they could find the right piece, which they couldn’t quote me for at the time.So this is what I was looking at. A place that offered lifetime guarantee, “fixed” this piece last year. It started making the same noise so I brought it back, got charged more money only to have it keep making noise. Now I was told I’d have to leave my truck for a day, which would be 4 times being there, so they could find the correct piece, which they couldn’t quote me at the time, so I risked not having my truck, being charged a ton for a part, and if it was too much then I’d get the truck back, not fixed. As a full time nursing student and full time employee, I left with the rattle, stressing that my next free day wasn’t until December. I came home crying from frustration to find my 80 year old neighbor outside. He asked what was wrong. 3 days later he had ordered the part for $22, crawled under my truck and fixed it himself. It’s been 2 weeks and no problems.I don’t believe this is a bad place, or bad people, but I do believe it’s about the money and that’s what I got. I personally will not be going back or recommending, solely due to the fact that I don’t trust them, but you should make that call for yourself.Also, Rich Heidt I ran into the same thing. No masks were being worn.Pictures: 1st - piece they quoted to replace, 2nd - the quote, 3rd - the bill, 4th - the new bolt for $93

Only an oil change and hey my oil is changed, staff was friendly. Knocking 2 stars off because there is a SLC (county and city) mandate on masks and not one of their staff was wearing one. Yes Im that annoying dude, but seriously its for your protection and mine, you encounter a ton of people a day please be considerate of your customers. Customer service is as important as work performed and in todays climate you failed.

I first visited this location as Id just recently returned to the area after being away for nigh a decade, and I needed to have my car inspected for state registration. The staff here completed the inspection and gave recommendations for service based on maintenance and the mileage of my vehicle. I scheduled a follow-up appointment for a couple of weeks after my initial visit to complete some of the recommended work.However, approximately one week later, my check engine light came on and I requested they scan the vehicle to determine the issue. They completed the scan and recommended I bring the vehicle back the following morning (as the scan occurred at the end of the business day). I dropped the car off early the next morning, and they gave me a shuttle ride back to my home. They called within the hour with request for authorization for further testing and then called again with the recommendations and pricing for repairs. Repairs were completed quickly and I had the vehicle back by the end of the same day.One of the things I like the most about their business is the detailed description of issues, recommended service and the reasons for the service. They send a digital copy of all of this via text or e-mail every time anything is noted or recommended. This is immensely helpful, both for documentation and research purposes, especially if anyone is, like myself, somewhat mechanically challenged.Ultimately, the entire staff is knowledgeable, courteous, helpful and thorough, at least in my experience. I would highly recommend them for the quality of the work, the warranty on the service done, and the respect for their customers and knowledge of the employees.

This team did it all for me. My car broke down in the middle of moving and they had me bring it to another location that was closer to me and I was able to drop it off and they identified the issue right away. I was leaving town for week and they completed my car and held it for me while I was gone. They even knocked down some of the charges to help me out. They also sent me thank you card and had a great office staff. Kept me in the loop with regular calls too.

Ive lived in multiple states throughout my life and been to many auto shops, and this is by far the best and more respectable shop Ive ever come across. Im happy they are right down the street from me, and have referred 5+ co-workers here, and heard great feedback from them all as well. They are always fair in their prices and detailed in their communication, and if they cant fix something (which is rare but I just had happen) they make it right by not charging for the inspection. They will forever be my friendly neighborhood mechanic for all of my familys vehicles.

They had my truck ready when they said they would. They went above and beyond the expectations I had. When I pointed out a problem, which they were not responsible for, they corrected that problem at no cost. I would recommend Steves automotive specialists to anyone who wants a great job done on their vehicle in a timely fashion.

Helped me when I got a flat tire on the freeway. They were so helpful and nice and because of them I could finish my road trip! I would 100% recommend going to them!

My wife took the car in because of an electrical problem. I have been a customer for several years and I thought they were pricey but reasonably good. They said $250 to diagnose the problem! It was complicated they said. My wife said she would take it to a dealer to get this properly fixed by a mechanic who knows about this model. The guy at Steves replied that itll cost a lot more at the dealer. She called the dealer and they charge $110 to diagnose the problem and the diagnostic cost offsets the repair cost. Next she called another mechanic and he charges $75 for the diagnosis. The car is worth about $15,000; I own it free and clear; it has less than 100,000 miles, yet this year alone I paid Steves $1,975 in repair costs and more is on the way. I expect their diagnosis will reveal Im in store for a huge repair bill. Either 1- I have a lemon of a car, or 2 - they are overcharging & up-selling me, or 3 - Theyre giving me the runaround. Theyve lost my confidence. I cant see that Ive got much to lose taking it to another mechanic elsewhere.

Very friendly employees, knowledgeable, prompt service. I would definitely go again.

Best mechanic ive used so far in the Millcreek area. Theyre set up to make communication about repairs easy with text updates that let you pick and choose what youd like done.I dropped my car off there one evening and since the shuttle driver had left for the day one of the mechanics actually offered to drive me home. 👍

Shane at Steve’s Automotive was amazing!!! They came and towed my car. I was told it was the engine by another company. Steve’s automotive took a look and sent me pictures of what was wrong with it!They had my car for 3 days total and were super quick at fixing everything!!! Great company to work with and very blessed my aunt referred me!!!

Fantastic service! They had me and my kids done and out in the hour they said and they text me (next door is an excellent restaurant ) when they had finished. We will definitely return.

Very professional and happy helpful service!Work is always done right with new parts and you are told everything upfront including total cost.

Ive had both our cars serviced for over a year now with Steves for regular maintenance and repairs. Theyre honest and pay attention to detail. They send you reports via text that include full inspection results AND pictures with comments so you can see what theyre talking about and are not just making stuff up. They provide value for the money you spend and their shuttle service is great. I will continue to bring my cars here for maintenance and repairs. Steves knows how to keep our car in best shape possible.

Toby and the gang at Steve’s automotive do it right. They diagnosed my car, and even when something came up late in the afternoon on Friday on my old busted car, they stayed late to finish it up, so that I could go on my weekend trip. They really do care.

My truck died on the side of the interstate and was towed here as the closest place. My first time here and even though it was in the middle of their posted lunch time they came right out and attended to me. Then a most pleasant surprise, they gave me a ride to my home and an offer to pick me up again when my work was done. I had no idea what was wrong with my truck. Perfect set up for a rip off....woman, no idea what was wrong. Imagine my delighted surprise when they got me back on the road the next day (my request) and the total bill was $10. That is not even a diagnostic charge. This place is great. Caring, clean, fast and very pleasant people to interact with. Thank you Steves Automotive Specialist. You have a new delighted customer and my friends have asked for you address.

Scam. Tried charging my friend for things that didn’t need fixed. Said some parts were worn out when they were only a month old. My friends dad is a Mechanic back East and said to avoid this place

I stopped by Steve’s Automotive getting some advice on fixing my car mirror. A mechanic named Ruben greeted me with warmth and genuine kindness. He examined my mirror and just fixed it without me even getting out of my car. When I tried to pay him, he said he did it just to help. He said, “ I try to help one person everyday, you are that person today.” It’s truly a beautiful place to get services, or just to meet their wonderful people.

Steves auto was fantastic! My van started leaking coolant in the middle of a road trip. They were able to get me in right away and fix the issue plus compression testing etc within a few hours for a very decent price. They also have shuttle service in case you want to go shopping or something while you wait. Highly recommend Steves! They are life savers.

Im a mechanic for a living so I dont like paying other people to work on my car. But I was on a road trip through town when I needed some work done. They got me squared away real quick. Seems like a straight forward and honest shop. Reasonably priced.

Everyone here is always super helpful and very patient! I have a habit of asking questions incessantly and they were happy to explain things for me over and over again and were not annoyed by my questions. They always do quality work on my car and when I cant afford a repair they do what they can to find a price I can work with. I literally could go on about this place for hours. They have never tried to screw me over like some places do and have always been honest with me about what needs to be done. I would definitely suggest making Steves your mechanic shop, theyre amazing!

There is a reason over 300+ people give this place 5 Stars. Im completely happy with the work, price, and mostly they way Randy followed threw with me. If your looking for place that is reliable and reasonable Id consider this shop for sure! They made me feel welcomed, and not crazy! ( well only a little...)

This was my first time in and it was a delightful experience. Customer service is amazing! Very friendly and accommodating. I called in to make an appointment for a basic oil change and the receptionist suggested a afternoon appointment as they were super busy that day which worked for me even though I would have preferred to get a morning apt. She ended up calling a minute later to let me know she was actually able to get me in at a much earlier time. The service took about an hour but they offer free pick up and drop off service. Overall I would recommend this shop to anyone!

Im new to the area and was looking for a good reliable mechanic. Decided to check this place out since Ive heard good things about it. The staff are all very friendly and awesome. Got an oil change and headlamp replaced at a decent amount of time. They all seem to care about getting you taken good care of which I really like. Will definitely come back here.

This place is AWESOME. they fixed my car after someone was naughty to it. They have awesome prices and service. My car is back to new thanks to their awesome mechanics. The receptionist is this elegant beautiful creature, I say that because she is OUT IF THIS WORLD hot. She is always superrrr nice, if you deserve it, and professional, She always looks super beautiful in her dresses and welcomes you with a amazing smile.

I had some work done on my car here. They were quick and had good communication. However, they ended up charging a lot more than I expected so I called around. They charged me $400 more than their competitors down the road quoted. Because they already had my car pulled apart I just let them do the work even though it was much more expensive. After I got my car back, it continue to have the same issue. At this point I returned with my vehicle and they became avoidant. I was told my vehicle was just fine until I took a video of it running poorly and finally had a mechanic look at my car again. Then they told me that I would need to replace all four of my catalytic converter’s and they quoted me at about $2700 in addition to my original $950 dollar bill they had charged... So I took it down the road to chucks Automotive. They did two of the catalytic converter’s for just over $1200 and my car is running well again.

Dont waste your time here. There are plenty of other places to bring your vehicle in SLC. I brought my 2006 sprinter in because the AC was blowing hot air. They charged me $300 to diagnose the issue. Ok. They told me I needed a new compressor. Now $1300. Ok. I picked up my vehicle and an hour down the highway the battery light comes on, the coolant light comes on and I lost power steering. I pulled over and called the shop. They paid for the tow back to the shop. (rightfully so). My serpentine belt was completely shredded. They put a new one on the next day and couldnt tell me why it happened. Keep in mind my van was running totally fine for thousands of miles before this. I travel and live full time in my van. They said were not sure it could be the tensioner and wanted to charge me $700 for a new one!! That part is $75. Why did I pay $300 to diagnose the issue and that was not brought up from the beginning?? So I drive away with the new belt and bam it happens again. After $500 tow and taking it to another shop to actually repair the issue, it was fixed.My experience was an absolute nightmare here. They are friendly but I dont think they know what they are doing. At least on sprinters. Go somewhere else unless you want a headache.

I just got my car back from the folks at Steves Automotive Specialists, and I have to tell you it was the most wonderful experience!!! My family and I are in a very tight place financially as life happens and things get tough, and Randy worked with me to make the payment reasonable for my budget. He and his staff also helped me find a means to pay for this unexpected cost for my car to get fixed. They were kind and personable, and they didnt make me feel in adequate in ANY WAY because of my situation. I will DEFINITELY go back for future repairs, and I will be recommending them to anyone I know that needs help with their vehicle. Thank you to Randy and the wonderful staff at Steves Automotive Specialists!!!

This place has amazing service. You can tell that all the employees are dedicated to keeping a high service culture within their brand. I will say that the cost of services and repairs here do run a little higher then other auto shops but if your after good service and honest people it is worth your money.

Steves has the best customer service of any auto shop I have ever been to. They have a highly knowledgeable staff. They noticed I had a cracked radiator while doing a routine oil change because they inspect every car they take in. Without that inspection (which I didnt pay for) Id have never known and could have possibly end up blown out on the freeway. They also have an incredible car care package that pays for itself almost as soon as you buy it.

The service was amazing. They were very well informed. They have a great toy area where my little one was able to play and not get bored while waiting for my car. They provided drinks for us while we waited. I loved that they did a toy drive to help those who are in need during the holiday season. I came to this location for convenience today but I absolutely love the Clearfield location also!

I am very happy with Steves Automotive. They are friendly and honest. I have never felt like I couldnt ask a question or have them show me exactly what needed to be fixed on my car. In their explanation, I have never felt as if I was a burden or asking stupid questions. I also feel that they only suggest repairs that are real and in imminent need of attention. I highly recommend Steves and I plan on continuing to take my cars to them.

No one likes hitting a pothole on the highway, and no one likes to pay for the resulting damage to be repaired. The staff at Steves Automotive Specialists made it as painless as possible. Although my estimate appeared to be at slightly higher cost than a value shop like Walmart, the margin was well worth the improved service and convenient location, not to mention the free loaner car that allowed me to continue on without any wait. Thank you!

I’ve been coming here for a few years now with multiple vehicles and I have yet to need a major service, only smaller things. I’ve had great service and experiences thus far, but now they’ve lost a loyal customer.They were unable to uphold and honor a quote given on 10/20/2020 and today is 11/2/2020, so well within the month time period. I need two door lock actuators replaced and they wanted to charge me double the quote that was given to me two weeks ago. The new quote is even higher than the Honda Dealership and the reason I came to Steve’s initially is because it was half of what Honda was quoting. Bummer because I really do like these guys!

I just love Steves automotive. They are always willing to help you find time to get your car work done. Ive used their shuttle service so that I can squeeze in an oil change between classes. Ive never been to another shop that is as accommodating as Steves. Also, join the car care club if you can. Its well worth it.

This place is great! I have referred my sister and father in law. I love how they send you pictures of all diagnostics and talk you through what you really need to have done. They have great customer service and have shuttled me home when I didnt have a vehicle! Highly recommend! High quality customer service, parts and mechanics! Toyota certified!!

I had an excellent experience with this garage. The advisor was knowledgeable and provided me with multiple quotes and options for repair. The customer service agent Brittany was friendly, completely on top of things and made my experience wonderfully smooth and memorable. I highly recommend this shop to anyone with a car, bit especially to someone with a foreign car. There guys know their stuff about imports and give you a good price as well !