Ask for Rob Waller! I just leased a brand new IS350 F Sport and love the car. The entire staff was great during the sales process. We reserved the car a few months back (do it or you will miss your dream car) The manager Bergen was very helpful and made the experience 👍🏻 This is my 5th car from this dealer. I look forward to Jen being my service consultant. Make sure you ask for Rob in sales or Jen in service!

Kuni Lexus has always given me the best service Ive ever had. The personnel are always extremely helpful. They let me know if they have any concerns about my car. They keep me updated on their progress as my car is being serviced. And the treats while I wait are also a nice touch.

Ed Swift has been so wonderful to work with! He is personable and remembers my name somehow and makes bringing my car in for service easy and painless. I would recommend Ed to everyone and a Lexus for the outstanding customer service and service of the car!

Matt Elhefnawy was an excellent, no pressure salesperson. He offered solutions to my decision making. Rowan was awesome at explaining the tech. They threw in free weather guard mats. Overall an amazing sales experience. I will always come back to Kuni for any future vehicle purchases.

Always great service! Quick and responsive! Would never have my Lexus serviced anywhere else! Thank you for always looking out for me!

Ed Swift was great. Polite. friendly. great service. Love the doughnuts being available... even if I dont eat them. Nice touch.

Car maintenance used to be a nightmare for me. If I cannot wait and sip my coffee in your excellent waiting area, you always have a loaner available for me. I feel like you value me and my time which is why I have never gone anywhere else even when my warranty expired.

Brian was terrific. I appreciate so much that he was able to squeeze me in at the last minute to replace my stolen catalytic converter, was able to get me a loaner car, and then was also able to get the service done several days sooner than expected. He was a huge help with my insurance claim as well, made sure to document everything thoroughly and offered to talk to them directly if they gave me any trouble. He turned an otherwise expensive and unpleasant situation into as easy and painless a process as possible. A true mensch.

I live in Bend and had to come over on the weekend to see and purchase the car. Emma, Crystal, and Chris E. communicated with me throughout the week, responding to my questions, and helping me comfortable driving all the way in to get the car. They save the car for me on Saturday night and through Sunday morning so I could travel. Chris was great to work with, we had a great test drive, and he even took the Yakima rack inserts off my old car for me because I had forgotten to take them off. He deserves a gold star for his customer service. My husband is looking for a truck and I told him how great the staff treated me and how comfortable I felt with them. His question for me was Do they have any used trucks?. I would definitely buy from them again.

Bill Turnery is great. He got me a loaner car immediately and I was on my way. The video review of my car was reassuring and then entire experience was very comforting. Thank you

Great dealership with an awesome service department. It was a pleasure working with Jeff and Spencer who got me in for an emergency service on a Saturday. 5 stars and a return customer from me.

Awad was the best salesman I’ve ever had. He was very engaging and welcoming the whole time. The process was very easy and fun. I would definitely recommend anyone I know to come here and buy a vehicle especially with Awad!

Don Smith my Service Representative at Lexus is always very attentive and helpful with maintenance and service. My only qualm with this service visit is… I requested a loaner vehicle two weeks before my scheduled appointment. The day of my service no vehicle was available. That was an interesting development. Everything else concerning this visit was stellar. Don, Sean and the entire Lexus Team are “awesome”!

After purchasing my car from you I have consistently serviced with you. Live and learn. Your prices are inflated. $190 an hour for a mechanic? Everywhere is cheaper than this.I paid your diagnostic fee, got a rental car, had it towed to a reputable place and it still cost me less than you! Considering a dozen or so years I’ve been a customer I feel completely ripped off.My experience before this was deplorable. Needed an oil change and a power steering pump. $1500 later and you forgot the oil change? How could this get by your service check? Had to schedule this for the next day and wait around for over two hours. Again, deplorable service and this ends my business with you.Don’t send me some we’re sorry letter. You’re not and it’s insulting.

Going to car service departments is a necessary evil but I always enjoy taking my car in to the Lexus service department. Always great customer service and quality service for the cost.

Kudos to Spencer and Levi! I came to my 4:00pm appointment I made by phone. I found out my appointment was actually at 3:00pm. I didn’t look at my reminders because, I remembered!!! Spencer made a quick call and was able to get my car in. Levi took care of me even after he was finished for the day. Both went beyond “their jobs” to get my appointment completed like I was expecting. Truly, I have never received that kind of service before! In fact, two separate times I was left sitting for over three hours because I was forgotten. I won’t buy another car from that dealership because of my service I received by the service department. Kuni made me feel like I mattered, that means a lot to me, thank you! Sincerely, Shannon Shropshire

Although it took a bit longer than I had hoped, the process was seamless, the staff were helpful and thoughtful. They made us feel like we were important. I really enjoyed interacting with Ian Kim (finance guy). He was funny and explained the process well. He also listened to my priorities and I appreciate that.

This was a pleasant buying experience and Andrew( service advisor #3042422) was the reason. He was informative, helpful, and honest. I came in to trade in my car and purchase a Lexus. He stayed with me the whole 3 hours it took for the trade. My only complaint, not because of him, why would it take 3 hours? Anyway, I would come back to your dealership for salesman like him. Thank you for renewing my faith in car dealerships.

Dan was great! He was very pleasant to work with. We were greeted at the door and not judge by our appearance. Unlike Kuni BMW; which was where we went to first and got no help and or greeting even though the sales folks were just standing around. Kuni Lexus sure made up for the poor and embarrassing service at Kuni BMW.

Its well maintained and professional. Everyone is friendly and knowledgeable. I recommend it. Thanks Diante for a great experience.

Hugo was quick, knowledgeable and professional. He found the vehicle I’ve been wanting for a long time and he made the transaction a priority! “Kallen” (so sorry, I don’t exactly remember the spelling) delivered my vehicle quickly and was very helpful with the paperwork. Thank you so much. I now have a reliable vehicle to take my 3 daughters in. ~Olivia K

Fast friendly service. I really liked the video showing my car. That is really a good idea.All my concerns were addressed.Thank you for car wash coupon. That was nice thought because I do get spoiled with the car washed and shined after service.The donuts in the waiting area were yummy.Thank you and will see you again for my next service.

Our service coordinator Matt and service technician Darin always provide excellent, honest, communication about the maintanenace needs of the car. Weve always had outstanding serivce at Kuni Lexus.

Don was very kind, efficient, and fun to talk to while we got all the paperwork sorted. Another employee helped me grab my iPhone cable after my car had already gone away for service, and the loaner RX 450h was incredible! I’m jealous I couldn’t keep it. Thanks so much again!

I live in Central Oregon, so much of the car buying experience was via text and over the phone. My sales person was helpful, responsive in a timely way, and pleasant. We didn’t actually see the vehicle until we picked it up. All of the service staff were nice, knowledgeable, and available when needed.

Kuni Lexus always takes good care of my car. They communicate well - love the text message video. Shout out to Brian Lachenmeier who makes his customers feel welcome and special. Well done!

Low key, no pressure assistance. Ed Kantola was very professional. Ian Kim (finance officer) was a delight to work with. Recommend highly Kuni Lexus of Portland.Bruce Farmer, MD.

We were truly on the fence with several different car manufacturers. My wife despises hard pressure sales. From the minute we came in and met sales consultant Rob Waller we were sold. What a great experience we had from the first test drive, to several months later when we purchased a new 2021. Rob was extremely patient and made the process painless. Since then we have had our first routine service and again a great experience. Will definitely return to see Rob if we decide to buy another new car!

I purchased my first payment type car at the end of summer, 2020 at the age of 44; until that moment I had always paid cash for a car. I found the car I wanted on the Kuni website - a 2011 Toyota Avalon Limited...I want to say that the Service Team at Kuni Lexus is amazing. Ive always had bad luck with service teams but the team at Kuni have been beyond professional. I actually enjoy coming in to see them and Ive started moving away from going to my local shop in favor of the dealership.Ed is my direct service writer and I enjoy chatting with him whenever I come in, which has mostly been for oil changes, to be honest. He has gone above and beyond to ensure that I am taken care of, that I have a loaner to get me through the day so I dont have to wait, and has been an all around great guy.I appreciate the effort and professionalism, as well as the friendliness of the team(s) at Kuni Lexus.Thank you,Dustin

Very nice and efficient service. What I was surprised and liked the most about the service was the video diagnostics. They text me a video of the service they were performing on my vehicle. Very cool. The service people were extremely nice as well. 2 thumbs up.

Jeff Miller stepped in when my service gal was busy with another customer. He is efficient, kind, and thorough. I have been servicing my cars here since 2004, and it’s a pleasure to see familiar faces like his. He is a rock star!

Was put at ease through the whole process from start to finish, even though I was a nervous wreck, it was the best experience Ive ever had at a dealership!!

John Hart and all involved made my transaction super easy. John was very informed and went above and beyond to make this and easy and informative as could be. Yes I will refer him and your company to my friends

Rob Waller was amazing. He was professional and easy to work with, kind and thorough. This sale was not a big one, but he treated us like it was. Well certainly contact him again because of this.

My Service Writer is Jeff Miller. He has always been the consummate professional and made sure everything was perfect on my vehicle. I am very fussy about my car and he has made sure I dont ever have to worry about its safety or performance. Great guy!!! Couldnt represent Lexus any better.

Jeff is an amazing service manager and always takes care of us. He is the best!I also accidently left my wallet in the car. Totally forgot, when they cleaned the inside of the car they tucked it away so it was hidden and everything was in it. I appreciate being able to trust all your employees at the dealership. I have always felt that way. I have never had an issue!

The service was outstanding. Spencer did an outstanding job for me. He went above and beyond!When I indicated I wasnt good with computers, he filled out the rebate form for me. WOWVery personable and efficient.

Great! Didnt know that I need to drive the car for 45 continuous min without turning it off. After close to 5000 miles, the battery was dead, fortunately in my garage. Due to COV-ID, I dont drive as many miles. I appreciate the service after AAA charged my battery enough to get to the Lexus dealer. I really like the video they sent me of the check they did.

Jeremy took care of use start to finish. He found the car for us, got it here, cleaned, and ready to go seamlessly. We appreciated his diligence and communication. Ian offered us great options in financing, made us feel confident in our purchase, worked quickly and thoroughly, and was very personable. Alexa explained all the features of the new car for us, and answered all our questions I would recommend them all, as well as Kuni Lexus of Portland to all my friends and family!! Thank you once again!!

Ryan was the gentleman that I dealt with and he was so wonderful to speak to. He talked very friendly to me and was clear on what was being done and what needed to be done. The donuts and coffee were great! And they even filled my tank for me which was amazing because I came from Salem to Portland. Five stars all the way around for this dealership!

Every time I visit Lexus, the stuff is utterly professional, helpful and friendly. Jen was very communicative and detailed. I was especially grateful for the Lyft ride home complementary of Lexus. Also, I was really pleased that not only did they wash the exterior of my car, they vacuumed the interior. Thank you for going above and beyond!

Ryan was extremely courteous, professional and knowledgeable in helping us service our Lexus. He did a great job of helping us through the process and explaining everything to us. We could not be more happy with the service that Ryan Davis provided to us.

Everything went well, absolutely no problems. My car was taken in promptly when I arrived, the service writer (Ryan Davis) gave me an estimated time my car would be ready and it was available at that time.

Long wait to get an appointment, but excellent serviceThanks

Exceptional service as usual! My experience with Brian is indicative with other advisors, very knowledgeable and very thorough; respectful of the customer 😀

Everyone in your company did an excellent job and were extremely polite. My service adviser was excellent. I do and highly recommend your company to everyone i know. I have known Ron Lane for many years and this dealership is a reflection on the type of integrity that I believe he instilled in Kuni Lexus. Thank you

I purchased my car from Boise, ID and Brian Ford was awesome to work with. He was very thorough, candid and super helpful every step of the way. He even picked me up from the airport and really made the experience very pleasant.Thank you for an easy car purchase experience. I have purchased over a dozen cars from dealerships in the past twenty years and this has been one of the best!

It was a great visit and the rental car, a Hybred was a fun car to drive. Jeff was wonderfulto talk with and he was funny and kind and thoughtful. The day couldnt have been better. Thank you.Connie Taylor

Charles went above and beyond in helping me to find just the right car. He was patient and took the time to answer my questions and to truly listen to my needs and preferences. He was very accommodating and knowledgeable in helping me make my choice. He didn’t try to shoehorn me into accepting something other than what I was looking for. He explained everything clearly and gave me basis for comparing options without any pressure. He even surprised me by putting a huge bow on my new car before walking me out! I wholeheartedly recommend Charles to anyone looking for a great salesman. Also, a bIg shout out to Jen in the service department who introduced me to Charles and is top notch in her department. Debra in financial services was a pleasure to work with, and Cameron was really great explaining all the features of the car to me. Thank you to everyone, especially Charles, for such a positive experience and being really good at what you do. This team worked very well together and has made me a loyal customer.

When I picked up my car. I didnt even see my advisor. They said my car is ready then one of the worker cant even tell whos name Ryan is assigned to my vehicle. I didnt know there were to Ryan! I waited in front of one cause hes in a phone or something. After he talked to someone he didnt even acknowledged my presence. Then someone told me again is the other Ryan. His booth is close to the garage door. I waited in there cause hes helping someone then finally the lady who has a booth in the customer entrance helped me out. She was very friendly and knowledgeable. The only reason I go there is because we have a prepaid maintenance. Other than that I wont. We bought our vehicle almost 4 years now and I dont even have a designated advisor.

Palmer Ochs Was great to work with 👍🏼

John Hart was extremely accommodating and not only made us feel welcome, but answered our questions with knowledge and professionalism. We were only in “looking” mode, but John brought us a deal we couldn’t refuse and had the Lexus we really liked.Ian Kim was great handling the paperwork and Alexa was super explaining all of the car systems.

Jen was GREAT! I appreciate her service and communication. As the only woman service manager, I so appreciated her and her work. Thanks so much!

Explained in previous comments. I am not satisfied and very disappointed with overall experience. shouldnt have to pay for a part that was broken during the service, and not knowing after the incident. Not a very good experience compared to different Lexus dealership (Hawaii). Wouldnt recommend to friends or family and most likely not going back for service there.

Dan Garvin was a great help and went above and beyond when helping me choose the perfect car and introducing me to some fun facts about the history of Lexus. I would definitely return again in the future!

I wish to compliment Ed Swift for his professionalism and assistance in this service. His attention made this service experience far above the average.

Rob Waller and Matt Long were excellent to work with. Matt Long in service was very helpful and he had an excellent attitude with great customer service to match. Rob in sales had excellent communication skills and he made the purchase of my new car a breeze. This is my 4th Lexus and it’s easy to stay a loyal customer because of the customer service!

I want to think Jen for going above and beyond and reaching out to Lexus USA on my behalf to help me when I needed it. I am just going into medical school this week and unexpected expenses drained my savings. Since I wont be working for 4 years while in school I could not afford to replace my steering column. Jen went out of her way to ask for assistance and Lexus USA covered the entire repair at no coat to me, Lexus has gained a customer for life with this.

Ed is so awesome and helpful! I appreciate all the effort he put forth on my behalf with the insurance company.

Thanks for the great service - it is much appreciated!

When making this last appointment: I could not select a service advisor as in the past, when I could view and select an advisor to see their calendar for an open appointment time. I could also view the calendar to see what dates were open to get a loaner vehicle for the day. Otherwise, service is still outstanding. Big disappointment for me was that Lexus stopped making a part for my car that is only 12 years old.

From the moment we walked in and were approached by Palmer, everything was great. If he didnt have answers to our questions, he quickly found out and circled back with us. He was personable, talkative, friendly, attentive to our needs/wants, and did not pressure. He was understanding when we left to go check out other vehicles. He was pleasantly surprised when we returned to the dealership to purchase our vehicle! Alexa was kind, knowledgeable, and friendly in showing us the technology on the car. The finance person was lackluster and at times even condescending. She was my least favorite person in the whole transaction. Overall, we appreciated the professionalism of Palmer (and Alexa). We would definitely return!

Summer Helms is the best customer care rep we have ever had. Not only is she friendly and welcoming, she makes things happen in a timely and efficient way. She communicates all through the process and keeps us updated consistently. I would recommend her to anyone if you want excellent customer service and someone who goes the extra mile for you.

Ryan is always professional and very customer driven. I never thought Id say that I like getting car serviced, but its truly a pleasure. Thanks for taking great care of me and my Lexus. Customer for life...

Jen was a true delight, she is amazing, she totally made me a customer of Lexus in the future. Working with her was great, she explained everything. She is a great person to have on your team. Working with her made me even think about buying my next car through Lexus of Portland, if I could get a sales person like her. Shes a keeper

Excellent experience. Service agent Matt handled a more-than-usual service, because in addition to the 45,000 service, the front right fender had come apart and needed repair. Matt checked it out, and when the service was complete the fender was fixed, at no cost to me!! So overall great service—but I must as “as usual,” because your service department has always been excellent. This is my 3rd Lexus.

I would say that my experience with Kuni has always been excellent but with Don he was so helpful, accommodating and personable that I knew everything could be counted on. He also has a cute personality something I find even more pleasing. Natalie

Matt I was fantastic, he even helped me move my items into loaner. Great experience!

Ed was efficient and effective at dealing with my issues. He notified me when they found more issues and advised me on my choices. He got the work done faster than expected. All the while I had the confidence that Ed was treating me exactly as he would have his best friend. Somebody hired well or trained well. He represents your company extremely well.

This is 4th new vehicle purchased at Kuni Lexus of Portland. Previous were a 1993 SC300, a 2002 SC430 and a 2011 RX450h... Never had an issue with any of them mechanically. The LC500 is first vehicle thats come out recently that interested me from Lexus lineup. Everyone is great and professional in friendly way. Especially liked dealing with Ian Kim.

Ed is always welcoming and helpful. He provides excellent customer service!

Don Smith is the best Service Tech I have ever worked with. Extraordinary service, always has good suggestions and when something comes up between scheduled service, he is always available to talk by phone.Thanks,Syd Brown

I cannot say enough about Ed. He is just the best of the best. Its more expensive to use the dealership for service and repairs, but Ed is one of the primary reasons I do. He listens, is responsive, and really goes the extra mile to make sure all is right.

Ryan was excellent and efficient. It does not compensate for bad experience in the past trying to get air bag replaced . I vowed to NEVER be back. Unfortunately, the only way I could repair navigation system was to visit your dealership. Where i paid $3000 for an outdated system. Roads that are several years old are not on system. My car is 2016 but navigation system seems older. When I have more time i am going to see year some of the missing roads were constructed. I was not made aware that i could get navigation system older than my car. Who cares, right?

Working with Ryan is a real pleasure. The staff that services the car are knowledgeable and I do appreciate the video sent me to explain what is being maintained on my car.

In the past, when I made an appointment for service, the person taking the reservation could tell me what was needed. This time, that did not happen.Matt Iberg is a fantastic service advisor. He goes above and beyond. I trust his advice.

Theyve been keeping my Lexus running brilliant for years. When they take your vehicle for service you are given a brand new Lexus courtesy loaner which is fun. I was given the 300 F-Sport. Now that was exciting. Drove to the Oregon coast and back. I have nothing but good things to say about Kuni Lexus.

Everyone was great at Kuni! I worked with Yasu, Jeff, and Ian and all of them made the process quick and simple. They gave me a great price on my trade in and I left feeling like I got a better deal than they did on my new vehicle!! I would highly recommend doing business with them, and the next time Im shopping, they will be my first stop!

The recent service of my 2017 Lexus LS 460 was excellent....AS USUAL. The moment I arrived Matt greeted me and after a few formalities, I was resting in the Lounge reading my book and taking a nap. An hour & a half later I was on my way home with my completely serviced and freshly washed car.

The staff was extremely friendly, Charles did everything possible to make my experience outstanding, Ian was great he didnt to fast about everything so I really knew what it was I was signing and they both worked very hard to get me done and out of there happy before I had to leave for an appointment. Thank You, it was really nice going to a dealership where I didnt feel hounded to buy they most expensive vehicle on the lot.

Palmer Ochs - the salesperson was excellent as well as your tech person that showed me how things worked.

Chris Eggerts helped me out. He made this such an easy and hassle free experience. He was attentive to my whole family while we waited for paperwork, and was able to keep things moving along. I will recommend him to all my friends and colleagues.

I loved this car buying experience. This was my first time purchasing a Lexus. I flew in to purchase this car and almost got stuck at the airport. Thanks to Kuni Lexus for sending the LYFT to pick me up from the airport!! They went the extra mile! I appreciated the professionalism I experienced with each staff member. No pressure, just curious and respectful team members answering my questions and helping me be informed and making this car buying experience very special.Calamo, was considerate and found ways to save me money on my purchase. LaLa was thoughtful and wrapped warranties of care around me while I consulted with family, nourished myself and made the best decisions for my busy lifestyle. Cameron was patient and explained what I needed to know technically about my new car and helped to set up my app and troubleshoot problems so that all was smooth for me as I drove of the lot much more confident! Jim, the GM, lightly checked in with me a few times to ensure that I had what I needed and that all was flowing smoothly. I highly recommend Kuni Lexus as a great place to buy your Lexus!

This place is so nice and everyone is extremely professional! I was so impressed with the process. It’s exciting and scary all at the same time buying a car. Chris got me exactly what I wanted! He listened to all my questions and concerns and didn’t pressure me at all. I went back and forth with my budget and he patiently showed me all the cars before I decided to treat myself and get the car of my choice. They have a wonderful lounge/ showroom and complimentary waters and coffee! After filling out all the paperwork, Cameron went over ever single button I had a question about before I drove it off the lot! You guys were great! Highly recommend this place!

Ed Swift took good care of me from my appointment call until I left the dealership. I want to thank him again for his excellent customer service. I even bought floor mats for my car. Everyone at Kuni Lexus IS so nice.

We were sad to see Ryan move on but Ed was great……thank you as always!

Always a great experience. Service is amazing and the people who work there arent pushy and extremely knowledgeable.

Jen did an outstanding job in communication and keeping us apprised of status.She was terrific.Rich & Sandra

First time I went for service, (I spent over 2.5k on maintenance and services, brake rotors re-surfaced, new tires, oil change ect), the guy Rob was great. Just called today, however, to get some much needed services done and the lady from the service department was less than helpful. She said I couldnt drop my car off today, for it to get services at a later date, because I couldnt get an appointment? (I didnt need it fixed immediately, today, today was just the only day in my schedule I have time to drive 1.5hrs to Portland to the nearest Lexus dealership to drop off my car, but I guess todays not a good day for them?) My understanding was that owning a Lexus meant you were backed by Lexus. If my car needs services and I can drop it off today for your service department to fix at its convenience, dont you think they would say bring it on in sir, drop it off and well take care of it when we can? Weird that she wouldnt allow me to drop it off today.

Ryan was great. Very helpful and aware of my time constraints.

Chris Eggerts was phenomenal. Our search for a vehicle was not typical, as we flip-flopped on make and model we were looking at purchasing. Adding to frustrations was the vehicle shortage at most dealerships, which severely limited choice. After doing in-depth research and deciding to purchase a Lexus (it fit the criteria of luxury, sporty, and reliability we were looking for) we stepped foot into Kuni Lexus. The level of customer care and amenities are unparalleled elsewhere, and Chris was knowledgeable and patient with us. We felt supported and understood through the shopping and purchasing process. He managed what I had assumed would be impossible- getting us into a vehicle that was on the production schedule that was not only the F-Sport we wanted, but was equipped with all the options we desired as well. The technology expert (Rowan) was awesome, giving expert instruction on the vehicle systems. The finance manager (Debra) was professional, friendly, and helped guide us through the financing options and additional packages without pressure. The follow up call and e-mail after purchase was also much appreciated, we felt cared for even after the transaction. I will highly recommend Kuni Lexus to anyone in the market for a vehicle.

Bill provides outstanding and personal care and I enjoy working with him.

We traded in our Subaru for a new Lexus and we were so happy with Kuni Lexus for making everything so easy. I called in and spoke with Chris, our salesperson, and we handled a lot of the details over phone and text before driving in. We test drove the car we thought wed like but ended up not enjoying it as much as we thought we would. But we saw this other cute car and Chris was super nice about getting it off the front display area for us to drive. We hadnt planned on leaving with a car, but they gave us an amazing deal on the new car and a very agreeable trade in. Were now a happy Lexus family and love our UX250h F Type. And during this pandemic we felt very safe in the dealership. It was a little different car buying experience than usual but it was very easy. I highly recommend this dealership if youre in the market for a Lexus. And Chris was very professional, courteous, and not at all pushy. He and several team members stayed until nearly 9pm to make sure we left in our new car. I must say that we appreciate everything theyve done for us so far and I think our next several cars will all be Lexus.

Service was timely. People were friendly. I was not delayed because I purchased the vehicle from another dealer.

Spencer was awesome! Super helpful and I was so pleased when he told me there would be a loaner for me to use. I had been told by the person when I made my appointment that my appointment would not allow a loaner - so I was thrilled when I was offered one by Spencer.

Matt Long is the best! He sure went above and beyond, I really appreciated his knowledge and thoroughness through the whole process.

Customer service is A+ from start to finish. We are made to feel welcome and valued.Jeff Miller is a super star! He always goes the extra mile to keep in touch, keep us informed, and resolve all issues.The great coffee and donuts is a nice extra!

Kaya is great person take care of my vehicle issue. I am very happy for her good service.

Jeneva Keller and Rob Waller were truly outstanding. They kept me informed every step of the way, and even followed up after the sale. I couldnt ask for more attentive sales people. I am in love with my car, especially the TOUCH SCREEN, which is why I purchased this model. The engineering was extremely well thought out. It seems as though they REALLY LISTENED to what the consumer wanted / needed. The only thing this car doesnt do is make breakfast!

I accidentally showed up a week early to my appointment to inspect a car I just bought before my window to return was up. Just wanted to make sure everything was good to go before I was the new owner. They were extremely helpful and said they could schedule me in that day, looked/provided up the cars history, offered me a loaner car (I declined and said I could wait), and had a waiting room that would make ron burgundy jealous. My first experience at a lexus dealership and I am sold. Probably not the cheapest cars to own, but the service is worth it. Even got a video after my service showing them inspecting my car and a handful of lindor chocolate truffles. Like I said classy AF..... Well done Kuni Lexus of Portland. Well done.