I just bought a 2021 Lincoln Navigator from Courtesy Ford and Lincoln. It was by far the very best service and communication Ive ever received from any vehicle transaction ever (Ive bought over 40 cars in my life for work and personal). Not only did Antonio beat every price price on the market but he ever personally drove down the car to my house in Northern California, same day! I couldnt have asked for a better experience and more professional group. Highly appreciative of the service and absolutely recommend.

Have had an ongoing online and phone communication with the dealership and especially my sales specialist Sunny Patel.Excited to pick up the first Gen 3 raptor in Portland. Sunny he couldn’t have been a better ambassador and sales person. Personable, professional and genuinely friendly. The process was easy and smooth, paperwork was painless.I felt I got the VIP treatment.Looking forward to working with them again in the futureWilliam

Now a five star star dealership for me. Second key in hand no charge, Dave made sure that it went through okay. Would go back again before our next purchase.Will be a 5 star tomorrow if we get a second key after we found and bought a truck last night. Dave was helpful and courteous. No one was pushy because we knew what we were looking for just had to agree on price. Showed up a bit late but did not feel rushed as we left just after closing time.

We just purchased a 2021 Ford Bronco Sport Big Bend from this location. The entire experience was amazing and painless. We worked with Hunter Weigant and he was awesome. So energetic and made a usually stressful process easy and fun. I would 100% recommend him to anyone looking to buy a car. We honestly didn’t even plan to purchase, but he made sure we got a good price on our trade in and showed us features we didn’t even know the car had. Thank you so much to Courtesy Ford and Hunter!!!

I will never use the dealership for service ever again.Made an appointment for 9am for a basic oil change and tire rotation on my fleet van. Dropped it off early at 8am. I told them I needed it back by 1pm, they assured me that was fine. Well, 12:45pm, no word yet. So I reach out and not done. 2pm rolls by, not done. 4pm finally its done.Whats the point of making an appointment if you dont start the work in proximity to the appointment time? This is why people hate dealerships for service. The price is 2x that of a reputable independent, not just on labor but they mark up the same Genuine OE parts that independents can get, with the same level of ASE certification and training. 8 hours for a tire rotation and an oil change is absolutely unacceptable.

I bought my car from them a year ago and had such a great experience, Ashley was so helpful and everyone made the experience so seem less. I recently had to take my car in for some work and they took care of everything so quickly. My year anniversary just came up and Ashley called to check on how everything was going. I loved that they go above and beyond to make sure you’re happy with the car.

Ashley and the team at Courtesy Ford are absolutely stellar. I would not go anywhere else to purchase my Ford. They are attentive, knowledgeable and easy to work with. Lots of other dealers make you feel like youre just another paycheck and nothing further. Ashley and her team truly make you feel like they are there to help you, not just make a buck. Would recommend to all my friends and family!

Wish I could not give it 1 star at all… It’s my first and last time I will bring my Ford-F250 to get serviced. I won’t get further into to detail they scheduled me and than basically said I wasn’t in the system. The guys that work there look like they don’t like what they do, they don’t greet you, and The little white dude in the appointment only service is completely rude and looks like he hates his job. 0-10 I rate this place a 0!!!! And please don’t message me, email or call me apologizing.

My experience was awesome! it was probably one of the easiest transactions for a vehicle I’ve ever gone through.

Thank you for helping throughout the whole process of searching and picking the perfect truck for me. Made what can be a hard process super fast and easy! Appreciated the friendly service as well.

Incredible service and informative staff! I came into the store with a lot of questions and Ashley helped me understand what my options are much more clearly. By allowing me to see lots of options and explore features and functions I have a much better understanding of what I want and dont want in a new vehicle. Thanks Ashley!

Great place to bring your car to! They have amazing customer service an are professional. One of my client recommended this place to me and I’m so glad I tried it out! I will definitely be back and recommend to friends and family! Thank you!!

Purchased a very expensive vehicle from this dealer. Initially everything was very good. Once we got the car and needed help / service we have had nothing but nightmares to deal with. I will find another dealership to deal with and would suggest anyone else to do the same. Horrible service at every level..

I worked with Tyler in the sales department, and he was absolutely fantastic in his customer service skill set. I am relocating to WA, and needed a work vehicle. Tyler was prompt, straight forward, and to the point. If you need to purchase a vehicle from Courtesy Ford, ask for Tyler. Keep the customer service going!

I have always had great service at Courtesy Ford. This buying experience was no different. Sherry and Dave made the experience easy, and as quick as possible.Thanks Sherry and Dave for making it a great experience.Kevin

Needed recall work done, so booked an oil change and recall appointment. Sent a text and left voicemail asking to confirm parts were available for the recall work and got no reply to either. Showed up for appointment and informed no parts were available. I can get a simple oil change at the end of my street. I didnt need to drive 25 min to the dealership for this.Oil change took about 75 minutes to complete. Customer lobby is clean and comfortable.

This was the worst experience ever from a car dealership. I emailed them a build sheet for a new truck on x plan pricing. X plan is an already agreed upon price for the vehicle by ford. They said I just need to come in and give a deposit. I drove an hour to come in there to finalize the order and give a deposit. Once we were all done and ready to submit the order they proceeded to tell me that they can’t order me that truck at x plan pricing. I demanded to speak to the sales manager and he was the worst ever on customer relations. If you envisioned a sales guy he was it!!! Anyway they wouldn’t honor the price of x plan on the truck even though they knew before I even came in there I was using x plan. Waisted 3 hours of my day between travel and dealing with them. They should have done the right thing and honored the price and all would have been good but they wouldn’t. This place has zero customer service and they don’t care about you. All they want to do is line their pockets with money. I will never bring my business here and I would tell everyone to go somewhere else. This place is not worth your time. WORST FORD DEALERSHIP EVER!!!!

Josh Reynolds helped me so much! I told him exactly what I was looking for and only showed me what I wanted . He made the whole process easy and smooth, I will definitely work with him again when I’m ready for another new car.

Bought my truck from here and Hunter from sales helped make this purchase possible. Great guy, easy to talk to and had the vehicle ready for me when needed. Would buy from here and work with Hunter again!

The client relations manager works very hard to keep customers happy. She went above and beyond my wildest dreams in keeping me informed and making sure I was happy with my purchase. The salesman who tutored me in my new car’s intricacies was very helpful and understanding.

My recent vehicle purchasing experience with Ashley at Courtesy Ford was literally the best that Ive had when compared with any prior dealership or salesperson. She was prompt and transparent in our communication, patient with my many questions, and was overall very pleasant to work with. I didnt feel like just another sale. In fact, I felt she went above and beyond what was asked of her as we proceeded with the sale. After the sale, Ashley reached out to ensure that my experience remained positive and quickly answered some additional questions that I had.Grace in Finance was also a pleasure to work with. She was very thorough, professional, and personable. I genuinely felt that she had our best interests in mind as we navigated various finance/warranty options. Many thanks to Ashley and Grace, as well as those who worked behind the scenes for making this such a positive vehicle purchasing experience!

The service I received from Ashley gave me piece of mind. I had a vehicle shipped to me in California. really easy to work with, she helped me get to the payment I needed. Thank you!

Had an issue that ended up being an unresolved recall, rendering my vehicle suddenly undriveable. My local Ford dealer was booked out for weeks. Courtesy was a much nicer location anyway and Brian was great! He got me in within 2 days and driving again by day 4. Definitely worth the extra distance.

Quick and timely service for my car. Would be 5 star but, when entering service desk, no one even said hello or acknowledged me, until I asked if I was in the right place! Very unprofessional, and just rude.

I arrived early for my appointment and didnt have to wait 5 minutes for service. My car was serviced promptly (about 45 minutes) and check out went very quickly less than 5 minutes. Everyone I contacted was professional and no-nonsense about their business.

I wish I could leave 0 stars. I brought my company car in because it needed repeated jump starts on a battery they replaced a year ago. I had an appointment and never heard from them that day. When I called the next day, they acted like they had no idea what car I was talking about, and for a moment I thought maybe someone had stolen my car from their lot because they seemed to have no clue what car I was calling about.I was going on vacation for a week, so I called and gave Demetrius my boss’s cell number, and said he could authorize repairs while I was gone. When I returned from vacation, I had a voicemail from them from the Saturday that I returned (so an entire week had passed before they even looked at my car) and they said they were calling for authorization to replace the battery so they could run diagnostics. !!!! Why they didn’t call my boss like they said they would beats me. And it was a battery they replaced that was under warranty, so they should have just replaced it. I called the next business day and left a voicemail for the service manager, who never even called me back. No apologies, no “Oh wow we really dropped the ball and are very sorry”. None of that. I finally got my car back with a new battery. There is something electrical dangling from a wire from the glove box, they had taken things from my center console and strewn them around the car, left a 1/2 full energy drink can in the cup holder, and the car was filthy from sitting out for two weeks.Unless you want to leave your car for 2 weeks for a warranty battery replacement, have your voicemails unreturned, and car looking like holy hell when you get it back, I would go elsewhere. We purchased all of our company cars at “Courtesy” Ford and they won’t ever get our business again.

Went in to browse for a new car. The team there was very helpful and knowledgeable. Im still figuring out which brand of car I want but I would recommend Courtesy ford to my friends.

If you’re in the market be sure to stop here first, and be sure to ask for Ashley! She made an intimidating experience so much more comfortable and went above and beyond to answer any questions or put to bed any concerns we had. Over all wonderful experience!

Have been attempting to deal with Courtesy Ford for nearly 8 weeks now for a warranty repair. They have never returned a call. I have had to chase their service department the entire way. Still havent completed the work or communicated status of parts. They will never get my business again.

I purchased a Ford Mustang Shelby GT500 2020 Golden Ticket New with only 18 miles on it. Courtesy Ford had no hesitation in giving me the exchange value from KBB on my current Shelby. They delivered the car to California and gave me as much assistance as I needed. My overall purchasing experience was outstanding and the Car was beyond my expectations. They gave me a fair price which considering other dealers were putting ridiculous mark ups on these rare cars, was a refreshing change. I would have no hesitation in purchasing from this company again.

Ashley helped me out and she did an amazing job! She was super professional and very knowledgeable.

Edward and Clyde have been taking care of me for 4 years! Every time I get my car serviced, Edward always greets me with a smile (even masked!) and a “hello.” He makes everything so smooth and seamless, and I’ve never ever had anything other than an amazingly positive experience with him! He’s just the BEST.Clyde has been amazing at keeping me company while my car is getting serviced. He makes me feel like family!Many, many thanks to both Clyde and Edward for being so amazing to me these past 4 years! These two are gems.

Ive taken my car there several times now for various reasons. They are friendly, and get the job done. I especially like the shuttle with Lyft where I need to go, and get picked up promptly when my vehicle is ready. No waiting allowed me to get other thing done. Thanks Courtesy Ford!

I’m so happy that Courtesy Ford could fix my car when I realized it wasn’t running right. They quickly scheduled my car to be brought in and helped with returning my rental car at the end.Thank you Courtesy Ford!

Style of communication I would not define as their name says it “Courtsey”. Don’t get me wrong they aren’t rude or vulgar. The service gentleman that was assigned to my service was not in contact with me at all. I literally had to keep calling him for updates. They have text messaging which was nice but useless, given that he could of just text me! SMH. The receptionist or girl answering phones the evening 8/6/2021. Was not concern one bit when I was calling to voice my concern about the service I felt I was receiving. She patched me to her boss voicemail. Then the bosses voicemail cut me off, because my message was too long. Apparently I could only record 2-3 minutes. Which seems to suggest that they aren’t interested in hearing voicemails. Overall not the best first impression of loyal customer to Ford dealer service and parts. Hire people that actually care about the customer experience they make dealers that look pristine from the outside, look bad from the inside.

I have been waiting to replace the 2007 gt i had for several years. Courtesy Ford didnt let me down then and didnt let me down now! I am so happy for their constant service. Also learned my favorite service advisor is still there! From the front desk to the sales department and service center they ROCK!!

My horn wasn’t working on my car. I took it into Ford service shop and was told they needed to investigate further. They ended up keeping my car for 4 days. On the fourth day, after no update, I called back to learn that the technician hadn’t even looked into the issue yet. I took my car back and to a local mechanic, who fixed my horn in less that 30 minutes, free of charge.

I had an amazing experience with Ashley at courtesy Ford. She was so helpful and made a usually stressful situation enjoyable. I felt like my best interest was top priority and I can’t recommend Ashley and her team at courtesy Ford enough!

Fast, friendly, excellent service. 100% saved the day.

I purchased a 2017 Ford Fiesta ST in late July of 2017, which immediately began leaking water inside the interior when the fall weather hit. I initially took the car to the dealer I purchased it from, but got nothing but the run around-and additional damage to my vehicle as the result. I thought I’d try Courtesy Ford, at the suggestion of a friend, but they were not willing to even look at the car-never mind it only has 5,500 miles on it and leaks quarts of water inside the vehicle when parked at certain common angles (such as my driveway, unfortunately). The photos I attached illustrate the accumulation in less than 24 hours as parked in the photos. I met with Kerry Copeland, the Service Manager, who appeared concerned and asked me to email him the details. I emailed him the same day, but did not hear back from him. I followed up with him at 7 days, but received no response. I followed up again at 14 days, and again-no response. Anyone considering working with this dealer may want to take a hard look at their expectations for professional conduct needs, in addition to whether Courtesy Ford will be willing to address new car warranty concerns. No response to my issue in over two weeks speaks volumes, in my opinion. Does any new car buyer deserve to pay over 20,000 for a new car and be told this level of product failure is acceptable?? Courtesy Ford believes the answer is yes.

Courtesy Ford service is top notch. They keep their promises on service time and concerns. The staff is friendly and knowledgeable about their vehicles and maintenance needs. On the sales side, there is no pressure to buy, the staff listens and offers perspectives on the different types of Ford and Lincoln offerings.

From buying to getting work done promised at purchase, the customer service was as bad as possible on a $50k truck. Ive had to make dozens of phone calls and waste hours of time at the dealership. One nice final slap in the face is them finally finishing the work while you wait and have a tech take a lunch break. The perfect combination of bad sales and service.

Incompetent service advisors. Empty promises from Manager. Failure to notify of safety recalls. Worst service department ever. STAY AWAY.

Excellent customer service. We were met instantly by Cylde Hunter and he provided us with all the information we needed, got the car I wanted to test drive ready and answered all of our questions. He was a wealth of information about the car I wanted and it was a pleasure doing business with him. I bought the car I wanted, it was super easy and I am very happy

Robert at quick lane was a super help with my husband explaining everything and taking the time to hear him and brandy in service even when it was 6pm close time she took the take to explain to my husband I on the app stuff thank you the alarcons

Recently purchased a Ford 2020 Mustang, bought the car brand new off the lot. Before purchasing the car I was made aware of a recall the car had on the breaks which wouldn’t be fixed unless someone bought the car. Understanding the situation I still purchased the car and waited for the breaks recall to be fixed. On the exact 14th day the car displays a message in the dash “steering lock fault service now” upon checking the manual it mentions the power train is at fault. The car doesn’t start at all. I take it to the dealership and it can’t be looked for another two days and a representative mentioned I might have to pay out of pocket to fix it. A brand new car 14 days in and I have to pay to fix it. Not happy at all with the customer service and being told I’ll have to pay for something I have no fault in and especially it’s a NEW car

Bought a Jeep from here a month ago and after two weeks of driving it the check engine light comes on, good thing we bought the warranty. They told me if it had any problems just bring it in, I called and they said they couldn’t do nothing since it is a Jeep and not a Ford so I’m taking it to a Jeep dealership right now.

Brian ALWAYS makes things right when other advisors screw things up. The only service advisor Ive enjoyed working with and anytime I end up with someone else, its frustrating to come back to have things made right but Brian steps up and picks up the slack and handles things as they should be!

Not the best place to buy a vehicle. After sale communication is nonexistent. I called my salesperson twice and left messages, called Dillon 4 times and left messages and received no communication back. Called for service and took 1 week to get appt.. Now I go in for service and they send me home on a Lyft service. At 3:00 in the afternoon I call to find out Status of Vehicle (since they dont communicate) and they tell me the vehicle is with technician and they have to go find out the status. They now book me a return Lyft which got canceled 3 times because of no drivers available and now its up to me to get back to dealership to get my vehicle. I have to wait for my wife to get off from work come home and then take me to dealership. they offer me no other options and just left me stranded. Try calling for service took me 8 different phone calls to reach service. their comments sorry we are understaffed today. Worst experience i have ever had in 48 years of dealing with Dealerships

My first visit to this dealership was a positive one.I called in advance to set an appointment and they called and texted the day before to insure I remembered. Robert was the gentleman that I first talked to and who had set this appointment for me.Jose Cabrera signed me in and reviewed all prior recall and service issues from last year. They went straight to work on my truck and finished in what I would consider record time. After the nightmare of trusting Vancouver Ford with my account, I’m glad to have found Courtesy’s view of customer satisfaction to be more aligned with my expectation of a VIP customer service. I will return here for all my service needs and consider buying from Courtesy in the future. Wonderful service.

Outstanding! Fast, accurate, and hassle free experience purchasing my new car.

Very helpful staff the best buying experience ever thank u Alex walker . He was a 10 +

Great place, very professional and they have the best deals in Portland. Ben did an amazing job!

Excellent service! They even went so far as to give me a strawberry lemonade while I was waiting to get a new key fob programmed into my car. Jose was extremely helpful and nice. I will be back for any future services! Thank you!

Great experience!! They took very good care of my car and it got washed and vacuumed for me. They also supplied free Lyft rides home and back!! Very impressed with the service I received.

I went to Courtesy Ford April 5th to test drive a Ford F-150. I rode around with David Townley, he let me take a truck home for a few days to see if it would fit into my lifestyle. Good thing he did because I fell in love with it right away! Im a Realtor and I needed to feel comfortable driving around town showing houses. David was sensitive to the fact that Im not the sole decision maker on large purchases in my home, so I left the dealership. David was very good at giving me space yet staying in touch. I have never owned a truck before and he was patient and helpful in getting me exactly what I wanted and needed. After some extensive research, I decided what I trim and features I wanted and explained that to David. He located my truck in Everett Washington, it was the only one like it in 500 miles, so he sent someone up to get it the following day. The dealership had it to me that day shiny and blue.From the time I test drove a truck at Courtesy Ford to actually purchasing my truck, I had the opportunity to stop in and shop a few other local Ford dealerships. In the end, Courtesy Ford not only beat them in price, but they crushed them in customer service. I highly recommend David and Courtesy Ford and I will use them again!David Hughes was very courteous and professional. Best dealership finance person Ive ever worked with!

We purchased 2 new vehicles from Terry Beasley and he is wonderful! Highly, highly recommend!

Love the Spray-in Bedliner. Well done.

What a great experience! Never have we gone to a dealership and left feeling empowered and in control of our own purchase! Alexander was amazing and informative. He knew his cars and every feature of the car he was showing us. We never felt pressured to buy, he only educated and provided the answers to our questions and took care of our wants! Believe it or not, the financing process was smooth and efficient. We never once felt like we were swindled! A perfect graduation gift to our son and perfect experience for his first time car purchase!

They were friendly accommodating and easy to work with. No hard sell. Let me take to truck off the showroom floor and drive home to check it out. Gave me a fair price on a great truck

Although I have had a couple less than amazing experiences in the past, it appears Courtesy Ford has stepped up their game. Took great care of me this time!

Outstanding services by a Robby Ben, a service advisor, there!!! I went in to see if they can help fix my front license plate that was hanging on a single screw only. And he went out of his way to make sure more than a couple of times to find the right screws and tool he need. He did it right in front of me on their driveway and was there for less than 30mins!!! I am so grateful for his help that I didnt need to make an appointment for it. Thanks again, Robby for your help!! All the best!!!

We went late in the day to look at a car and liked it so we began the process of a purchase and trade-in. Ill just say that it was not easy to get close to my trade-in value nor my purchase value but we got there. However, they were not thrilled we already had financing through an out of state credit union (that was closed) and wanted to pull our credit again, finance through them at a higher rate, and then we could re-fi through our credit union all under the guise of you could be identity thieves, we dont know you or your credit union. Bull. I can kind of get the scam part, but not after we have them all the information from our bank, all our identification and a car thats worth double the one we were buying. the deal was almost lost until the manager read over the pre-qual that the saleman failed to show him. Then there is of course the fight over the extended warranty. Then there is the next day where our credit union hadnt received any documentation or wire transfer info from the dealership. So i spent half the day trying to track down the finance gal and back and forth, scanning docs, sending emails, calls. Its just a mess. We were willing to not take the car that day so that our credit union could do everything the next day in business hours but they really just wanted to finish the deal. you live and learn. i would never do business there again and reading the reviews on the service department, glad we didnt go with the warranty. I never do. And while salesman Ben was a decent guy, i would recommend just dealing with manager directly and not going back and forth.

Been over 2 weeks since they charged me fir nothing..rep wont return my calls, neither does management. Topper is they sent my tech home un sone other customers car on pickup...this place us a joke and really shouldnt be open.

Really enjoyed working with Hashim and Grace. Very professional and informative. Highly recommend Courtesy Ford to anyone in the market for a vehicle.

Cashier was very helpful and knowledgable.Very sweet.

Good service, fair price and nice waiting area.

Went in with a leap of faith, not expecting anything worthwhile regarding financing.Only to be blown away by the COURTEOUS sales team, and their ability to pluck out an amazing deal from the void of the financial markets.As a 20-something, multi-racial male, I felt welcomed, and respected as more than just a Dollar $ign.RIP the whole sales floors Ears, that country music was a little overboard, for so long.Thank you Courtesy Ford and Lincoln, for giving me an opportunity to replace my broken down vehicle, and build up my Credit/Financial History.

Courtesy Ford Lincoln is the worst Service experience Ive ever had. Because of them, I will never buy a Ford again. I brought my 2012 Ford Escape in for the same water issue 3 times, and they could never fix the problem. The last time I was there, I was actually the one who had clear the water that had collected from my own door (something they were supposed to do during the 3 days they had my car in the shop).When I called back to let them know the issue was still continuing the customer service was the worst. They did not care at all, and told me it would be another 2 and a half weeks until I could get in. Meanwhile mold was growing in my vehicle making it a real health hazard. The service team had zero urgency, zero empathy, and zero respect for getting the issue resolved - not to mention zero ability to fix the actual problem.I would suggest saving your money and bringing your Ford somewhere else to be serviced.

Great service as usual!

We bought a new F250 from a different dealer who apparently had taken the tailgate of and put in back in improperly, which caused it to jam in the closed position 1 month after purchasing it. Courtesy Ford did a great job in determining the problem and resolving it!

Horrible place to get your ford serviced. Had a power steering problem arise because of a tire that was too small, and needed to get the power steering system reset. Called on the phone to inquire about it, they said its a simple fix and to bring it in. My daughters mom brought the car in, and instead of the simple fix, they gave it a full inspection(that wasnt requested) and said we needed a completely new steering gear and that it would cost over $2,000. Took it to a mechanic, and they simply reset the system like I requested. Simple fix, that would of costed a few hundred bucks from them. The mechanic only charged me about 100 bucks. Dont get your ford serviced here unless you dont mind getting taken advantage of.

If you are looking for a new or used car look no further. Great customer service from the beginning all the way to the end.Thank youCOURTESY FORD

I purchased a 2020 Ford Escape Hybrid. What a wonderful experience. Very straight forward, competent, and smooth transaction. It drove wonderfully through Oregon, California, New Mexico (car photo) and Texas!

​I bought my brand new Mustang in 2003 while still in Texas and when I moved out here in 2006 I immediately started coming to Courtesy and to this day I still do and wouldnt dare dreaming of going anywhere else! I barely hit 80K recently and they have helped me every mile of the way to get here. This car is my baby and I love sports cars. When its time to purchase another new Mustang, you better believe its coming from here. Until then, my 17 year old Mustang is my ride or die till the end. I appreciate the service and how everyone takes care of us. This is the only place I trust to handle my car. Big shout outs to Edward, he is the man! Also thank you TJ!! When I ask for help with pricing they try the best they can and when in need of a rental they always get me one. I also appreciate the shuttle service they offer as it has greatly helped me. Thank you Courtesy Ford. All your men and ladies deserve raises!!!

Timely service as promised. I dont take that for granted! No hard sells, they did what was needed. Thanks!

My first service on my 2020 Ford Escape for FREE from the dealer. Easy appointment making with text messages on appointment scheduling, On time in & out with added special request. Only one suggested thing on my part.Most all other dealers have always washed my car.

I was on a road trip from Illinois, and during my drive, my 2017 Ford Focus hatchback experienced a few issues that would be covered under warranty. Antonio was so helpful, patient, and thorough when he was walking me through the warranty proves.Ive never had a new car, and Ive never had anything with a warranty, and was STRESSED OUT about having car problems over 2,000 miles from home! I kept imagining being stuck in the middle of nowhere with a broken car. Antonio was really helpful in letting me know what was going on with the car and how they diagnosed and fixed the issue.The treatment I got at Courtesy Ford was just fantastic. It was very clean for a service bay, too. I wish I lived in Portland so they could be my dealership!

Terrible customer service . Very smug attitude towards customers. Went with another dealership. Not recommended

I had gone to a different dealership and was treated as though they didnt care about me or tje vehicle needs. After thinking about it we checked with Courtesy Ford where they took the time to hear what my need were and the vehicle I had in mind. They gave me the option on the lot and what was available through other dealership, just over there phone. They found exactly what I was looking for and more without price increase. I was immediately impressed by the time and care I received and couldnt wait to see the vehicle we discussed. I felt like all my concerns were adhere to and my time was important to them,they didnt keep me all day just to make a sale I didnt want. I feel I got more for my money and fantastic service. Im now a customer for life.

I always thought Courtesy Ford was a company I would never do business with [vehicle purchase], but after doing some homework, they had just what I was looking for at a price I felt comfortable with.Took a few days, yet was able to come to a mutual agreement and made made the call to buy.Now here is where things became somewhat questionable. I dealt with Dave Townley [not in it to win it, hes there to make the money and then LIE] Dave will tell you just about anything to get you to sign on the bottom line as I found out after the fact.The dealership tried to sell me extended service plans to the tune of $15,000 and change. On my way home, I called and to another dealership and asked about this extended service plan. Its a scam 110%.Although my purchase was just certified pre-owned with very few miles on it, it still had a factory warranty so what they were trying to do was LIE and tell me the ORIGINAL warranty has expired when the vehicle was sold. BS.I called back that very day and had notified the dealer to cancel the extended warranty. Still has not been done and I have called and called and not one return call or returned email.BUYER BEWARE: Rick Boyer and his sales team are in my opinion, disingenuous at best. They will however take and sell you a vehicle and thats where the kindness ends.Oh, and gap insurance. Sure, that too is a scam. As much as they tried to push it, I refused and later found that the State of Oregon had previously fined this dealership for selling snake oil but they just dont learn. Gap insurance does nothing to assist you, its a benefit to the finance company and ONLY the finance company.BUYER BEWARE

Took my fusion in for a recall after they had to order the parts twice and asked them to replace my tire mobility kit..I repeat kit..read the fine print people, the replacement only covers the slime canister. The compressor part was broken when I brought it in, they replaced the slime and charged me $90 for a can that is completely useless to me since you need the compressor for it to work. When I called to ask about a refund, they just gave me the Im sorry, we dont do that speech...my bad for not checking their work before paying. Anyone want to buy a $90 can of slime???

GREAT SERVICE!! Wonderful place. Dropped off with an engine light on two days before I had to pass DEQ to get plates renewed. Also, did not have an appointment. They had new plugs, repairs and an oil change done by the next day. Amazing.

I was called in for an interview for a technician position after applying on indeed. After arriving, I was told to wait in their lobby. I waited there for 40 minutes before leaving. Thank you for wasting my time. Also noticed while waiting that their techs have to walk into the customer lounge to use the restroom instead of having one in the shop. And a lot of employees were walking around with their masks half on or not at all. Great coronavirus protocol Ford.

Worked me even though I was late. Work done in a reasonable amount of time. When I took my wife’s car in last week for its first service and oil change they wages and vacuumed the car. With my truck (also first service appt) no car wash??Overall they seem to do a good job.

Theyre always very helpful and professional. Extra attention to customer service, like free shuttle rides, free coffee in the lobby, and wifi.

Paul Guyton helped me secure my car 😊

The buying experience was good until I was passed over to Gary to do warranties and paperwork. First off, don’t buy a warranty from these guys. They are not doing you a favor, this is how they make their money. I was basically harassed by Gary to buy any of the warranties. I tell him no and he starts adding in extra time to the warranties, dropping the price over and over. That shows you guys right there that the policies are overpriced. I told him no politely over and over. After another “no”, he began to laugh. Not sure what was so funny to him, but I don’t think it’s professional to laugh at someone handing you 30k, especially when they are polite. After another no (must have been my 7th time I told him no), he begs me to get gap insurance. Pretty evident they’re more worried about getting commissions than making sure the customer is comfortable and happy. I’ve bought cars in VA, NY, CO and now OR and never had an unpleasant experience like this. You’d figure they’d want repeat business, but it seems like Gary is more concerned about his commission than chasing off customers. I wouldn’t be back to buy a truck unless they had an unbeatable deal, not after getting harassed.

Had a really good buying experience here with Scott Griffith. I contacted him ahead of time in regards to A 2015 Subaru Forester they had for sale, told him my max payment price, and he said he could get me at or below that amount. I was skeptical, as most car sales men will say whatever it takes to get you in the door. I was dreading going through the process due to bad past experiences. But we went in the next day and he was was able to make it happen! He wasn’t pushy or over selling the vehicle. Scott was easy to talk to and laid back. Geoff in finance was also very helpful. He was very honest about the warranty options and didn’t push the pricier one. I would definitely go back!

Had a great experience dealing with the sales team! Victor was a great resource and was very patient through the entire process. I appreciated taking the time to ensure all of my questions were answered thoroughly. I would definitely work with this team again.

Phenomenal experience, Dillon and Gary made the process so easy with the majority of the work being done prior to getting there.They made two transactions more seamless than it would’ve been somewhere else for one transaction.

Antonio in sales and Grace in finance are both very professional, friendly and went out of their way to make our purchase and experience enjoyable. Highly recommended them and Courtesy Ford/Lincoln. Well done

Everyone was great from start to finish.

I received excellent customer service here, in particular from Michael in the Service Department. He kept me updated every step of the way and helped make sure they finished the work quicker than anticipated so I could get home before the snow got too bad. Definitely will continue to have my car serviced here in the future.

Came in to buy a van i was given a price of 54,000. I put a down 1,000 to get it ordered. They called me the next day and said they are raising the price from what they promised by 2,500. New van price is 56,500. They tried to milk me like a cow. Very disgusting business technique. Disappointing and disrespectful, i pray God gives them morals.

Watch out!! Bumper to Bumper Warranty does not mean Bumper to Bumper!! Exclusion will and do apply! When we bought our new Ford Focus from Courtesy Ford we were talked into purchasing an extra warranty, which the salesman told us would cover everything, bumper to bumper, and the most we would have to pay for any repair would be a $100 deductible. The windshield wipers on this car have been a problem since about a year after purchase. The wipers get stuck in the middle of the windshield. We have had it in for repairs four times over the four years and they have never been fixed right. This week I was told that the bumper to bumper warranty we purchased doesnt cover this repair and it will cost $900 to repair! We should have been told, by the original salesman, that the warranty didnt cover everything bumper to bumper. This was misrepresentation! We have purchased six new Fords over the years and to be treated like this is unacceptable. Robby from the service department was great and did what he could, but unfortunately the salesman that sold us the car misrepresented the warranty so we will not be buying Fords any longer.

We had a great experience with Antonio and Gary. Antonio worked with us over the phone to get all the details down so it took minimal time when we went in to close. Since its been a while since we purchased a new car, Antonio patiently walked us through all the bells and whistles. We appreciated the attention and customer service.

Ive always found the service department personnel provide consistent, professional and conscientious service. Especially Robbie. Its reassuring to have a place like this to entrust my vehicles care to.

The salesmen were demeaning. They had my car for three days for an oil change and recall. Just overall very unfriendly and inefficient. Go to a different ford. They also said my car needed so much more than it does. Don’t trust them.

The sales process was pretty seamless and pretty fast. However there was some confusion with the loan process. But we finally got it sorted out and it was actually a great experience.