They were very nice and showed up very quickly. The price was very fair and less then I expected. My roadside coverage was going to take over 2 hours to show up and Alternative got there in about 30 minutes. They got my truck home in less time then I wouldve had to wait for my insurance company tow truck to even show up. Definitely recommend.

I had a tire blow out while on the side of I-17. Withing 20 minutes of calling Alternative Towing, they were pulling up to tow the car to their shop and put on a spare tire for me. Due to the time and me needing to get back to Flagstaff that evening, they were more than glad to assist by calling some local tire shops to see if they would accept me with only 30 mintues to spare before closing time. Within minutes they found a tire shop and towed me there instead. This tow company was extremely kind, helpful, and professional. Id recommend them for anyone who needs a tow.

These people need new employees, all of them are plain rude if you know you are going to be working with customers you have to be courteous. You guys need some customer service classes but to be polite you have to start that from home I don’t think you can learn that from some classes.

They will damage your equipment.These guys will create all kind of problems to make a one hour tow job becoming a whole day work and charge you 5 or 6 hours of labor. Stay away!!!

I never get on here to write reviews but this one was a Bad experience... the tow driver was giving horrible attitude the entire time. And then as we were waiting to get some questions answered by the front desk lady, she made us move our other car out of the property for no reason...

Rip off hard working ppl scammers for sure

I was one of the last cars in a big pile up. Jeff helped tow things and even gave me a ride back home. Obviously rough day but Jeff at alternative towing helped make it better.

Weve used Alternative Heavy Towing twice to haul our 1965 MCI Challenger bus conversion. The first time we had broken down in west Texas on our way to Phoenix. We called dozens of tow companies and no one was willing to come pick us up...a couple literally laughed at us. After calling AHT, Mike gave us a reasonable quote and sent a driver out right away, who drove all night to get to us. Chris (the driver) was very knowledgeable and was able to get our 35 ft bus onto the trailer in no time...which is no easy feat. We were so happy with their service that we used them again 5 months later to haul our bus to Washington state. Again, Chris did a great job getting it there. We are so happy to have found AHT for our towing needs and would definitely recommend them to anyone.

They were so helpful with giving the right info to ensure I had everything needed. Given the situation, they rocked at customer service and didnt make things more difficult! I would definitely refer everyone to Alt. Towing for their needs! Thanks for being Amazing and helpful!

Too xpencive and no respondin or no capacity equipment for better service

I do not even know where to begin. I’ve had the worst week in my trucking business but if it wasn’t for these guys I probably Would’ve had a whole mental breakdown. They came out and towed my truck at 5am. My compressor went out. They got my truck to the dealership. I was In the middle of a load and they were nice enough to help me get my load off. Their rates are outstanding and they were all very helpful. I am Truly grateful for these kind ppl.

If you read any review you read this one. The tire came off my sons car in the middle of the driveway of my apartment complex. Its Sunday after Thanksgiving! I call numerous tow companies, no one could come. I even called Phoenix Police, no one could help. After taking my son to work, I stopped at a convenience store, a man told me to call Alternative Heavy Towing. The young lady who answered the phone was very polite and helpful! John who moved the car to parking spot was extremely polite and helpful!! I would highly recommend this company to everyone

Rob betray me tho

Because Rachel is a great person. She help me. With all the paper work. I did know what I was doing. Thank Rachel.

Reasonable prices and they were honestly pretty cool to work with all things considered

They were nice and professional.

They know what theyre doing and they have great pricing, taking all the business from all the other heavy wrecker companies!!

Driver of truck 301 was cutting people off and passing cars in turning lanes because we werent doing 20 miles over the speed limit on Carefree Highway in the rain.

Lost a driveshaft off my 31-foot RV on I-17 and was in a bad position on the side of the Interstate. Their tow rig was impressive, as it picked up my RV (with the attached cargo trailer) like it was nothing. The driver was courteous and skilled. My rig was delivered to the shop without a scratch. I hired them again, two days later, to tow my RV to a specialized shop.

Edit: It has been over a year since I left my review and I wanted to remind everyone that this company steals parts from cars they have towed to their location. Good day to you all.My car got towed here, was at this location for not even 24 hours and when I went to pick up my vehicle there was a part missing from my engine! How does a company that works/partners with the DPS steal parts from cars that police officers had towed away?? Again it wasn’t even a full 24 hours yet. Please, if your car gets towed here make sure to check EVERYTHING before you leave their location!!I was told that the managers would check the cameras but they expect me to believe they will inform me that one of their employees may have stole? Yeah, okay.

This is just for regular people who drive on the I-17 in my case. I have a 4 cylinder 4 door Cavalier and one of the extra-long trucks was going down the freeway it would not let me on I finally had to go in front of him because I was running out of on-ramp. He sped up so I actually had to squeeze onto the freeway he rode on my tail end of my car so that I could see the grill work and his headlights repeatedly coming up and backing off coming up and backing off. It was very scary I have a handicap plate and I drive regularly Im a very good driver never had an accident this guy was scary. It was approximately 11:15 to 11:30 getting on Peoria and Ive drove in the right lane down to Glendale because I was getting back off a few exits later. He consistently Road my tail period when I got off I was lucky to catch the name of the company much less the truck number which blew by me and he immediately started tailgating exceptionally close to the little white car that was in front of me. He had a very long truck big enough to carry a long extended bus. When I made a phone call the woman that she said she cannot help without a trailer number. I told her that was wonderful I couldnt get that he was blowing by me. So whoever that truck driver is if I had put on my brakes he would have become one with my vehicle. Its just an FYI when you see somebody on the road doing this you need to call. I dont keep my cell phone on when Im driving if I had somebody else in the car I would have called the highway patrol. He had less than a car lengths between his front end of his truck and me. It was very scary. So when you go to use these people keep in mind there may be a lawsuit pending because of the way their drivers are acting they do not act courteous to other drivers.

Im embarrassed to say Im a former employee of this side of the road company.. the flatbed Landoll driver who is the lead driver only because he is the only one employed there is liable to kill somebody very soon. He spends all the time driving by himself and when training others in the HOV lane without going to a roadside incident or Towing from a roadside incident. Furthermore will refuse to drive without being on the phone text messaging checking Facebook and doing FaceTime. This driver normally speeds up to 20 miles above the speed limit with reckless endangerment to all other drivers on the road. Management refuses to do anything because they cannot find another driver with low enough standards to work there. This company has some of the worst equipment in the industry that would never in a million years pass a inspection. This is why the flatbed driver Andy who can be identified by having big holds in his ear lobes is sure to put on his seatbelt only when within a half-mile of a wait station. This company is unsafe and management does not seem to care or possibly too intimidated by Andy to do anything about it. Alternative heavy towing represented by Andy the flatbed driver is the worst choice you can make to transport any of your equipment. If you see one of these trucks in your rearview mirror your best bet is to pull over or he will surely run you into the ditch.

Got the job done hassle free

I was stuck with my whole crew of six up at sunset point lookout with a 24 foot travel trailer and an f350 super duty that wouldnt start. I called no less than 10 local tow companies and nobody really even gave me the time of day until I called Alternitive.The girls at the desk were very personable and helpful and really went the extra mile to be accommodating and help figure the situation out. Our driver was punctual, quick, and very skilled- took us all the way to an rv park and BACKED THE TRAILER INTO A SPACE STILL ATTACHED TO THE TRUCK WITH THE TOW TRUCK, BLIND.Then towed the truck to a service shop that was closed, then to their yard where they stored it overnight and then delivered it to the shop in the morning.Amazing people, top quality equipment and service, if you are in or near phoenix and you need a tow I highly recommend giving these guys a call.

Towed my box truck super fast and professional service

They arent 24 hours, earliest youll get a tow is 8am

Not sure if this is a dumb AZ law or their bad policy but only the registered owner can go see the vehicle. Its totaled, Im only here to pick up my property from my vehicle with my mother the registered owner. Take your business else where would be my recommendation. Get these companies to realize they arent the law themselves on your vehicle.

My car was stolen and wrecked. This company made sure to contact me after 11 eleven days when they charged $500 for a abandonment fee.

Out of the way. People were nice.

Answered my questions in a timely manner.

Great company. Amazing service. Good, fair prices.

Awesome staff

Got me off the road quickly.

The manager was very rude over the phone. She was not trying to help, and she also not letting her employee finish listening to my words. She just kept blaming on me for having a car accident so my car was towed.

The absolute WORST. DONT GO HERE.

These people destroyed the sub frame of my car and then denied it .. refused to fix it. Total low lifes.. Dont call here in less you want a $2000 repair Bill for your car!!

The worst

The best Landol operator in AZ !!!