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Deans Auto Repair
2242 N 32nd St, Phoenix, AZ 85008, United States
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Kr
Review №1

I appreciate this place very much. They did a good job on the car and kept me updated. The car stayed far longer then needed on our part. But they held on to it for us when they could have had it removed. Im very grateful. The car runs great. I would recommend to anybody who needs repairs for their vehicle.

An
Review №2

Awesome People..Easy going.persons..Very Honest.They actually show you what is wrong and show you the bad part.

Bu
Review №3

DO NOT BRING YOUR VEHICLE HERE!!!!I brought my vehicle here because it’s having some major problems. I told them if they can find what is causing the problem and they told me yes they will call me back and let me know what is the source of the problem. About 2-3hours pass I received a call telling me O2 sensor, a hose and another thing needed to be replaced. He said “we should start there.” I told them what do you mean we should start there? Didn’t you check what the problem was? He had no answer. I was then quoted about $400+ to do the job. I declined because the parts would only be costing about $70 all together if I did it myself. It’s only a 5-10minute job if you have the tools to do it. Very easy job anybody could do. Why they would charge over $400 is beyond me. Anyways, I got the parts replaced and it made no difference. I paid money to find the problem now I’m out $116. I would recommend NOBODY to bring their car here. They will overcharge you and not fix your car problems.

Ed
Review №4

Every time I go after I leave there is a new problem. Original problem still exist.

Be
Review №5

Very good mechanics. If you are not car/OBD code literate. It may not be the shop for you. Service manager has lacked integrity with estimates but mechanic addressed actual issues on our last visit. So I still rate them highly.

Ga
Review №6

Mark and his crew do an amazing job. Easy going people and will do anything to make sure your vehicle is road safe. Greatly appreciate their hard work, thank you all!

A
Review №7

I needed some advice on a car i am looking to buy and these guys gave me some great advice over the phone. I am not even a paying customer YET. But the man I talked with was so helpful! 5 stars for good people

El
Review №8

Great place and great prices$ kind smart techs that do quality work and take good care of there customers

Br
Review №9

Don, Mark and George are absolutely the Best! Extremely knowledgeable and efficient. Get the job done right the first time with much lower prices then the other guys.. Highly recommend.

Ov
Review №10

Very good place and honest guys

An
Review №11

Professional. Timely. Reliable.

Mi
Review №12

I would recommend Deans auto they are honest and reasonable they have an awesome work ethic.. they remember you and your car.. my aunt has been a loyal customer for YEARS and I have just started to understand and see why they dont gouge prices and they will work with you. From everyday driver to the trailer queens!

Bi
Review №13

This place is incredible!!! My truck was overheating and making a whining noise. Both mechanics Mark and George were able to diagnose and repair the truck within an hour and a half and get me back on the road for a very very reasonable price!!! 👍👍👍

Ch
Review №14

Excellent customer service every time I go here. In and out in less than an hour for a oil change. Deans Auto always does the job right

LE
Review №15

I appreciated the truth when it comes to an auto repair quote. They never once tried to tell me or sell me something more than what I needed for my car. I would recommend. The cost was a bit more than I had hoped for but all in all I am pleased

Aw
Review №16

Fabulous in every way! I’m new to the area and had no idea where to take my car. Mark and Jorge confirmed my alternator was bad and provided needed advice. They are fair and professional in every way. Not to mention the place is spotless ~ even the bathrooms 👌🏻🌟👏🏻

Ju
Review №17

Good people very friendly and professional. Very knowledgeable repair technicians. Fair price well worth taking your vehicles there for service big or small they can do it all. 4 stars simply no one is perfect

Sa
Review №18

Real people, good prices and staff is friendly. Very trustworthy. Highly recommend

De
Review №19

They always take great care of me and my auto repairs.

Fe
Review №20

I CAN’T FULLY EXPRESS MY GRATITUDE!!!I had come off of a terrible experience with mechanics at a dealership who were very dishonest and was hoping that I would find some sincere help with my car’s A/C problem.That’s exactly what I found at this establishment.The prices they quoted were the prices I paid, including recommendations for saving money. The time frame for my car being ready was exactly what they said.Simply amazing.Highly recommended.

Wi
Review №21

Like all the other reviews, Deans Auto Repair was a really nice honest guy. I was new to the bay area when I started taking my car to Deans Auto Repair and it was a breath of fresh air to find him.He did several repairs on my 2003 530i and he was always extremely reasonable and thorough with his work. Give him a try! If I didnt move away from the area I would still be taking my car there.

Mi
Review №22

UPDATED REVIEW -After writing a letter to the Better Business Bureau regarding my poor experience with Deans Auto Repair, I received a phone call from the owner. This was very welcome considering I did not expect to ever hear from them. We spoke for about 15 minutes, and had a very good and productive conversation.He apologized profusely, and offered what I found to be a rather good and reasonable explanation for some of the issues I was having. Of course, and I told him this, had someone taken the extra few minutes to explain them at that time, we wouldnt be having this conversation. He understood.At the end of the day, I was impressed by the honest, concerned response from Mr. McMaster. I believed him when he told me that he appreciated me getting his attention with the BBB letter, and that he was going to be making some changes that would aid in avoiding these kinds of issues in the future.Additionally, he offered me a coupon for a free oil change. I still have not decided if I will use it, but given the owners stated commitment to improvement, I will likely give them the opportunity to show me that.Previous Post Summary – Owner and employee offer not even a modicum of customer service. A maintenance service was performed on my car without my knowledge or consent. Another service took 1 week to complete without any information provided as to why it took so long. The owner/proprietor was willing to nonchalantly provide a cash refund for a small portion of the service without proper documentation/financial record.

Mi
Review №23

I will bring my car back to them and recommend them to friends.Deans didnt quote low to get me in the door and then pile on additional work and costs like some garages. Deans provided me a realistic estimate for front brake service and completed the work in a couple of hours. They also provided me quotes of additional preventative maintenance services that I should think about, but werent pushy about it.

Li
Review №24

After a lot of researching for auto repair shops, we came upon this little gem of a store. We read great reviews about this place and since it was close to our house we figured we couldnt go wrong. After talking with the owner and the receptionist we knew we were in good hands. They were both such friendly people and we could tell they were genuine. The prices they gave us for repairs were reasonable, and they even gave us a print out of each individual item that needed to be fixed and exactly what they needed to do. They even gave us suggestions on what we could do but didnt need to make a priority. Every time we have taken our vehicles there we are always pleased and want to come back. There is a reason this place has nothing but great reviews. We would recommend this shop to everyone!

Na
Review №25

I have taken my Camry to Deans on multiple occassions and I cannot express the relief I feel every time I need a quick service. The last time I went a few days ago, they were able to locate the reasoning for my tire pressure light that kept coming on even when my tire pressure wasnt low in less than a minute and didnt charge me much to fix the problem! I will continue to use you guys for all my service needs moving forward. Thanks again !

Ci
Review №26

Mark is absolutely, hands down, AWESOME! Billy & George & the crew as well!! Honest, knowledgeable, works hard to help out. im a customer for life! Thank you Mark & guys!

Ma
Review №27

I went to Deans auto repair and I was extremely impressed with the level or professionalism, service, and knowledge. I first heard about Deans from my girlfriend whos Dad used to go to deans. I am a cynic and can find fault in everything. When I first I called deans for my Nissan Sentra they were very accommodating that I would be arriving late. They then checked my vehicle and were very honest about what was actually wrong. The transmission was completely shot. They explained that they keep up to date with professional publications and blogs in their industry and remembered reading about an extended warranty on my specific type of transmission. Deans called the dealership and made sure that my transmission was covered under the extension. They then transferred the car for me to the dealership and didnt charge me diagnostics even through they werent doing the work. Other mechanics I have encountered do not keep up to date on everything in their industry since it is an additional cost. Other mechanics would not have bothered to check the warranty since the standard warranty was clearly over. Most mechanics would have tried to keep that work for themselves so they could profit. The cost for the warranty transmission was $5K and it was completely covered. Deans went above and beyond in service and professionalism despite the lack of financial gain on their part. Their only request was to spread to work to family and friends if I get a chance. This is true customer service and Deans has earned my loyalty as a lifetime customer for me and my family.

Ke
Review №28

I would not recommend this shop to anyone. The main reason is the guy who appears to work the front counter. I was told his name was Joe. He is rude and I got the impression he is dishonest. I took my truck in for a guy who was interested in buying it, to have it inspected. Our arrangement was that I would get a free inspection that he would pay for and he would find out if the truck had any major problems before he bought it. They did not do much of an inspection, but when they were done I asked for a copy of the report. Joe said I could not have one because I didt pay for the inspection. Joe had no idea what our deal was and decided he would make his own rules. Thankfully the shop foreman stepped in and gave me a copy of the report. This Joe guy just seemed to have an attitude for some reason the minute I walked in the door and I have no idea why. I would stay away from this place. I am sure this Joe guy would rip you off if he got a chance.

Ca
Review №29

Will try and take advantage of you!! Quoted $500 for a easy $75 window fix.. went there after I had the issue fixed properly and to ask them why they would try and do that to someone, the owner turned super aggressive and almost attacked me and his front desk buddy (who quoted me the wrong price) held him back as I decided it was best to leave before he turned physical.. absolutely horrible customer service! No professionalism and just over all SCAM!

Jo
Review №30

I was really impressed by their service they had good communication between me and them and they told me what was the best thing to do in my situation so as a young person I listened. My car was shipped from the phoenix area and drop off to my home mechanic. After he looked at it he said why did you not drive it home there is not a major problem. He did some small adjustments and said he would have driven my car he says its has a good engine does need a oil change an valve cover seals replace not really a whole engine rebuilt. Dean auto shop is a place I would probably take a car for a oil change. But not really sure about that because I needed a oil change and they told me my motor was on its last leg so its hard to really know.

Jo
Review №31

Always take care of you like family.

An
Review №32

My car kept overheating and I dropped it off for an estimate. They were quick and extremely professional. I would definitely recommend them to all of my friends. As a single mom I was very concerned about being overcharged but James and explained the prices and what each charge was for. I will go back for all my vehicle maintenance and repairs. Thanks again!!!

Sc
Review №33

Great people, great place to get your ride fixed. Wont take you for a ride!

Ma
Review №34

The service was quick. Estimated 2 hours and was done in an hour and a half. The service was courteous and every price was listed. The customer service answered questions and gave extra information on my vehicle. Fantastic.

Ji
Review №35

Two times I have taken my truck here and two times Ive left impressed and relieved to have found this place. It is so valuable to me to be have my vehicle repaired and be confident that my mechanic isnt trying to take advantage of me. They get this at Deans. I remember looking around on the internet sceptically at some of the repair shops around me and decided to give Deans a shot after reading a couple of their reviews. So glad that I chose to go with them to repair my truck. I honestly cannot recommend them high enough. Go here!

Ni
Review №36

Deans auto Repair is definitely is a one of the top local shops in the area, before I took my truck into deans auto I went to autozone to scan the OBD2 it came up with p0300,p0102 p0171,p0300, So I stopped into deans auto to see what they can do for me, so they pulled the truck into the bay , as the mechanic named Mike was a very honest man as you could tell he was very calm and Collective so I had faith in deans auto well it was something so simple next day came and picked it up running like brand new.... Recommend Deans Auto 100%

Jo
Review №37

Deans Auto Repair was very fast and very professional. They took care of my car needs withing a few hours knowing that we needing the vehicle for a trip we needed to take.We highly recommend Deans Auto Repair.JCL

Na
Review №38

Not the same dishonest and over price parts and labor . My car broke down after they worked on it .. drove in fine now its broken down

Ka
Review №39

Had my first experience with Deans auto back in January. Spend just over $400 to get a coolant leak fixed. Everything was great until my car broke down a month later. I popped my hood, only to see the top of the coolant outlet connector they replaced had blown off. I had coolant everywhere. I called Deans to tell them what happened and they said they would fix their mistake no problem. They replaced the part but when I went to pick up my car, they told me I had a horrible coolant leak. I explained thats what I had gotten fixed back in January. They told me it was going to cost me more money for them to figure out where the leak was coming from. I refused to let them touch my car. I brought it to another mechanic to find out the leak was a $2.00 fix. A metal clamp that holds the hose in place was loose. If the mechanics at Deans cant spot a loose metal hose clamp, I wouldnt trust them with a simple oil change. Before I left Deans, I asked the manger to write down my number and have the owner call me. I have yet to receive a phone call.

Te
Review №40

They are my new shop for sure. They go out of their way to do everything they can to meet my needs. I have taken my car there 3-4 times and their customer service has surpassed my expectations each time. Great local bushiness.

Pa
Review №41

The BEST Deans Auto has work on all my cars Lee and his team are the BEST at what they do.Air conditing, oil changes from my Ford Expedtion to my Audi. Deans is TOP Shelf!

Mi
Review №42

This place is awesome. The only place i would take my horse trailer for repairs and service.Try them before you go to any other service place.

Do
Review №43

We took our Toyota Prius into Deans to get a head gasket job done. We were quoted about a week turnaround. After about a week we called to get an update but the service writer couldnt tell us anything. Day after day after day of unanswered calls we found out that the car was never even started on. We picked it up after about 2 weeks with nothing done. Thanks for a big waste of our time Deans Auto repair.

Ja
Review №44

Deans is not a mechanic that values customer care and would definitely take alot of your money and do absolutely nothing on the car but let it sit in a stall for 2 hours then call and tell you its ready, only to find out that they didnt repair it, they charged $130 for looking at it and they could apply the $130 for looking at it towards the final bill of $500. That is bs in my book

To
Review №45

A dishonest shop. I took my truck to these guys to work on my carburetor, and instead of telling me they dont work on carburetors and referring me to someone that does,this shop told me the vehicle will be done in 3 days. Though out the whole week I would call Deans auto for updates but they were in the dark about the progress I had to find what shop had my carburetor at the end of the second week I sent a tow truck to deans auto they assured me that was not necessary and the truck was ready in a few hours. I did pick up the truck and they gave me a very questionable passing smog report. The truck blows black smoke and smell rich (dumping to much gas into the motor) deans auto could not fix my truck but was more then happy to take the money with smiles.

La
Review №46

Great service and customer satisfaction

ga
Review №47

Great people

Ar
Review №48

I know that when I take my car to Deans that Im going to get honest service for an honest price!! Friendly staff, clean and a pleasure to work with!

Li
Review №49

Great service

Da
Review №50

Outstanding local business!

Fr
Review №51

To exspensive

Sy
Review №52

Rip off

Ja
Review №53

Honest place

Ma
Review №54

Really affordable prices

Information
23 Photos
54 Comments
4.1 Rating
  • Address:2242 N 32nd St, Phoenix, AZ 85008, United States
  • Site:http://www.deansautorepair.net/
  • Phone:+1 602-275-7636
Categories
  • Auto electrical service
  • Auto repair shop
  • Auto radiator repair service
  • Auto tune up service
  • RV repair shop
  • Towing service
  • Trailer repair shop
  • Truck repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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