I have nothing but amazing things to say about not only the apartments but also the customer service. Priscilla gave me a full tour and answered all the questions I had for her; she was so sweet, Lisa was very welcoming and made me feel so comfortable!! I highly recommend taking a tour and viewing this gorgeous property! Also can we talk about the location? Fun places close by, amazing food all around and very close to the freeway.. what more could you ask for! ˡⁱˢᵃ ʰᵐᵘ

Highly recommend these apartments! This isnt my first time renting but it is my first time being treated with so much hospitality. They treated me with so much respect, made the place feel welcoming. Ive already recommended this place to 4 of my friends and told all the same thing, go to Lisa or Priscilla. Both are highly qualified and very welcoming. 10/10!!

Like the area, close to Walmart and the pool is always sparkly even in the summer time when it’s used everyday. I would definitely recommend.

This place is horrible. And you would not be happy living here. If i could give a 0 star review i would. We are now infested with cockroaches and they aren’t doing anything about it! Can not wait till my lease is up!!

I honestly love living here, its quiet, the area is convenient and near other places i frequent. Both Priscilla and Lisa have made moving here really easy, they made settling in great and made me feel very welcome!

So this used to be a nice place to live at. Havent really had any problems and everything is pretty close like the 17 or shopping centers. My issue is with maintenance and theyre response time. Before with the old management i remember seeing them until late or if there was a leak or something at night theyd be here fixing the issue ASAP. Now its been 2 weeks since the first work order to get our washer looked at because it doesnt work, but have we seen anyone come look at it?? Nope.. sure its just a washer but if youre paying extra to have the amenities shouldnt you have one that works?

I just moved here a few months ago and Priscilla & Lisa were very helpful throughout the whole process! I definitely recommend these apartments!

My family and I recently moved here to Bell Cove and have had a great experience in this community. We were welcomed by Priscilla Mora and Lisa Macias who quickly helped us get into our new home. Both Lisa and Priscilla went above and beyond to get us into our new place comfortably, which we couldn’t be more happy about. There is a pool, jacuzzi, basketball court, gym, and playground so there is something here for everyone.

I’ve been living here with my 2 kids as a single mom and I love the safe environment especially since I have my two babies🥰🥰the pool is amazing!!

Such an amazing process from beginning. It was a pleasure working with Lisa and Priscilla on getting my family and I into our new home. Being here about a month now and coming from the city of glendale, this place is like a breath of fresh air. Thank you all so much.

Priscilla is the best and has made my stay here enjoyable and has always been pleasant to work with. Thank you Priscilla for being prompt and courteous.

I recently moved here about a month ago and I LOVE IT. Both Priscilla Mora(Assistant property manager) & Lisa Macias (property manager) have been nothing short of amazing. Their ability to help residents with whatever the problem is should be highlighted. Not only are they very professional. Theyre patient, kind and encouraging. They get whatever needs to be done..DONE no questions about it. I see them around the property all the time maintaining and keeping everything in order. Theyre genuine and outgoing personalities are the icing on the cake. Really the hearts and engine of the bell cove apartments. Bell cove apartments should be on everyones sights if looking for or renewing leases. 10 stars.

Moved in to these apartments two years ago and these have the best apartments that I have ever lived in. I moved out here from Orange County and don’t plan on leaving anytime soon! Wonderful customer service and apartments are great for price.

They don’t fix anything at all. My floors aren’t done properly and I live on the second floor. Nobody came to fix my dish washer still and I told them about it weeks ago. Management will give your keys to maintenance or anyone coming to your apartment if you don’t answer the first call even if you call back within 2 minutes you won’t get a answer.

Wonderful ladies in the office they are always willing to help me out and go the extra mile

I got great assistance on my move to my new apt. Lisa and Priscilla are always there help with anything. Their great!☺

Great Environment ! Nice neighbors ! Awesome staff ! Definitely recommend these apartments to anyone 🤓

Lisa & Priscilla rock! Maintenance right no isn’t the fastest but I have to say at least they get it done so I can’t complain.

Friendliest office I’ve ever been in. Thank you

Love the pool! It’s very clean and my kids loved it😊

Love this place.... have not had any issues so far and the office staff is so helpful and friendly. Would definitely recommend to anyone.

The ladies are always so wonderful and helpful

Lisa and priscilla have been nothing short from amazing to me and my family, thank you ladies

I want to preface that I don’t live here so I don’t know the day-to-day experience here. However from visiting I experienced a clean, peaceful atmosphere. Although it’s on the corner of 19th and Bell, it’s nice and quiet throughout the complex. I spoke with Rosanne Rice, who was incredibly swift and courteous with helping me even though she was swamped with work.

Absolutely Amazing apartments !! The property itself is just so clean!

Lisa and Priscilla do a great job on everything great character!!

Great place! Such a peaceful place to live !!

The new management has done wonders for this complex. Thank you👏

We have been renters at Bell Cove since 2013. Here are candid excerpts from an email I recently sent to their Property Manager:Thanks for the thorough explanation, and attention to detail .... You and your staff have made our residency at Bell Cove very pleasant, and I would like to personally thank you for your continued cooperation ...The fact that we have renewed our lease again, says it all.

I have lived here for a while and have more good things to say than bad. The ladies in the front office have been very helpful and addressed any issues that I have had. I can see that maintenance has gotten better as well, the grounds are cleaner and the work order waiting game has decreased in time. I highly recommend that if you are having any problems, talk to the ladies in the front and you will be a happier if you did.

I’ve been staying here since may, I have yet to have a bad experience here. All these reviews make it look like it’s a terrible place to stay but it’s been great, they have reasonable pricing compared to every other apartment in phoenix and the office staff is always ready to help with a smile on their faces. personally i haven’t had issues in my apartment that need attention but i know that the repair/maintenance workers are constantly around i see them around the complex helping fix up the issues that other tenants have. 10/10 would recommend this as a place to call home!

In April 2017 we moved in. Naomi was great but due to other A lot of unprofessional and rude actions and the regional manager we had to move end made a promise with us a lied. Stay away

I dont write reviews but after reading all the bad reviews, I felt the need to write one. Ive been here for about a year now and during the time Ive been here, I havent had any problems whatsoever. The management has always been nice, respectful, and understanding to me, maybe because Im the same way to them, who knows. Ive only had one minor maintenance issue, something I couldve fixed myself, but was too lazy to do so. Regardless of that though, it was fixed at their earliest convenience. Actually faster then I expected, especially with knowing they had more pressing issues to deal with. I dont know where people are seeing all these stray cats, or all the dog feces that residents dont pick up. Maybe Im just not looking hard enough. The grounds are always kept clean and nice looking to me. Since Ive been here, the gate has had issues, but its been fixed. The walls are unfortunately thin, but I guess Im lucky enough to have cool and respectful neighbors, who Im cool and respectful to in return. When I moved in, all the appliances; fridge, microwave, stove, washer/dryer, and dishwasher seemed to all be new, so of course they all still work and I take care of them by doing my best to handle them with care. My a/c has never gone out, but I think thats because I dont overuse it. Im not saying this place is perfect by any means, but I dont think it deserves all the bad reviews. I believe management and maintenance does the best that they can do, and thats all you can really ask of anyone.

It had taken a little bit to get my heating element from my dryer but stephanie (hope thats how you spell it sorry if Im wrong) literally has been so awesome since day 1. She cares and Hopes everyone gets there moneys worth out of here. She calls constantly to make sure were constantly updated and always gives as much as she can into every day. Out of it all the maintenance guy tried to fix my dryer but sometimes things happen. It was wrong part but he said another one will be here soon. then from there, fixed my lock and all in the same day checked my back door and is literally the company handy man. Awesome people both of them and without them this place would be falling apart. They both deserve a raise. Wonderful customer service from both as well, thats one thing that I always look for is proper customer service. Outstanding Bell Cove. DEFINETLY can call this place home.

I lived here a long time ago as a kid, it used to be called Spring Valley. I miss this place, the pool and hot tub and the people, I wonder where they all are now.

Just moved into our apartment last week and so far it has been amazing!!! Maintenance is always quick to fix any issue and very friendly! Office has always been friendly and welcoming. Neighborhood is quite.

This place is terrible. My apartment is constantly in need of repair, it takes months to get repairs done sometimes. My AC goes out every year at the beginning of summer and they always take 2 to 3 weeks to fix it. And if you have pets especially dont bother. People here dont pick up after their pets and constantly have dogs off of leashes. Management does nothing about it. Theres also a huge stray cat problem. Theres like 30 cats running around here.

This is the absolute WORST and most UNPROFESSIONAL apartment complex! If only one could issue ZERO stars. Especially the two ladies that manage the front office. They are so rude, unprofessional and lack customer service. They speak to residents with such a level of disrespect, its unimaginable. They have the nastiest attitudes and facial expressions. I have had the worst experience with both of them. Not to mention how lazy these two women are! When something is wrong in your apartment it takes forever to have it addressed - if it ever actually is. They also love to change rules/add policies whenever they feel like it and pretend like they have made residents aware from the beginning about what is and is not allowed. Their mailing system is also horrible and lacks confidentiality. They dont even put the correct names on the mailboxes, therefore countless packages and deliveries are often not placed in the correct boxes. My front porch light was broken from the day I moved in and when I mentioned it, they told me everyones is like that...but that makes it okay? Absolutely not! Extremely neglectful. The washer from my sink faucet...filled with rust and covered in filth. From leaking bathtubs to broken towel racks to loud washing machines to broken air conditioning units to leaking sinks and mold surrounding water, this apartment is the lowest of the low! The level of health and cleanliness is at an ALL TIME LOW. From reading others reviews, it seems like the majority of other residents have had similar problems. I dont know why anyone would be interested in living in this complex - service is HORRIBLE. I couldnt WAIT to leave this despicable property!! If youre in the process of moving, I BEG YOU TO KEEP LOOKING.

Great place if you want a somewhat large apartment with roaches and broken appliances.Pros -- When you first move in rent is cheap- Apartments are fairly spacious for what you pay forCons -- Rent goes up way to much every time you renew- HORRIBLE ROACH PROBLEM- Everyone is a Drug Dealer- Dog poop and cat piss everywhere- Apliances are always broken and the take 2-3 weeks to fix or replace- Management never answers the phone- Lots of empty promisesAll in all bell cove has been a good option for me and my wife to save money the first year we were there. But now we over pay for a horrible apartment and are counting down the days till our house is finished being built in early 2019.I would never recommend living here with how much they charge now and knowing the management.

Terrible company. Work orders are often times ignored and staff does not answer phones to discuss problems. Property was dirty with stained carpet upon move in. Staff is not friendly nor professional when discussing issues with the apartments. Unlawful charges were added to a move out statement based off of no evidence and not being part of the leasing agreement. Shootings often happen in close proximity and management does not handle complaints. Would definitely not recommend anyone rent from this company specially if you have children. Would give a 0 star review if was an option, and also filed complaints with the better business bureau.

If I could give this place ZERO stars I would. They constantly have their maintenance team doing yard work LOUDLY at 6 and 7am right next to the apartment windows waking up everyone before the office is even open. If the business doesn’t open until 9am, why do we have to be awoken!? The main security gate NEVER works, nothing gets fixed on time, the office ladies are extremely rude and even though this place is currently trying to “rebrand,” their mismanagement is atrocious and this place is a rip off (yes their website isn’t accurate or true). Neighbors are loud and nothing is ever enforced. A/C units constantly need to be fixed and the water is consistently down in the buildings. Save your $$ and move somewhere where they actually care about their residents lives.

I have been here for two months and have had a very mixed experience. Most maintenance issues have been fixed quickly while an appliance issue has taken a month to be fixed. The unit itself is nice and living on the second floor I havent had the bug problems mentioned in other reviews. The main reason for the low review is due to managements inactivity towards an ongoing noise issue with neighbors and for not enforcing the community guidelines stated in the lease. The staff has great customer service skills in making you feel heard like they are going to do something but after multiple noise complaints to our security service (per administrations recommendation) no action has been taken and the problem persists. There is also a fairly regular stench of marijuana despite the complexs no crime stance. If you are lucky enough to have respectful neighbors then you may have a good experience here.

Ive been a resident at Bell Cove Apartments for a couple months now and really enjoy the environment. The staff is very friendly and what has impressed me the most is their care to customer service.They have an online maintenance request form which you can submit requests (which is really easy to use) and they fix things right away.

Stephanie is definately the BEST!! LOOKED FOR OPTIONS AND GAVE HER ALL!! SHE SHOULD GET A RAISE!!! HE CARING AND SUPPORT MAKES HER UNIQUE!!

By Far the best Apartments I have lived in. Kevin; Maintenance is always on top of requests, and work orders. The groundskeepers keep the complex clean, and very presentable. Security watches out for all the residents, and makes my Wife, daughter, and myself feel safe. Alicia & Naomi; The Office is very professional, and they have always been very kind and welcomed my family with open arms when we first moved in. Not to mention they bring donuts every other friday in the office for the residents. Well done Capilano Properties on having them two on your team!! I would recommend Bell Cove Apartments to anyone looking for a great, warm, comfortable place to live. Oh & If you have children they will love the new playground that was just put in!!

This place is horrible. My A/C goes out every month had different maintenance guy say I need a new unit even had an outside repair guy come out to fix it and say that my apt needs a new unit but I haven’t gotten one. The plumbing is horrible toilets, sinks get clogged. My payment on line is always wrong, takes for ever for them to credit back my account. Can never get a hold of the office staff, via phone or email. Takes for ever for maintenance to fix any maintenance issues. Office does nothing about serious complaints that have been put it about others. (Drugs, illegal activities, neighbors that are so drunk & high on drugs harassing others). And most definitely very thin walls, you can hear everything!! That goes on with surrounding neighbors.

I have lived here for almost a year. I dont mind it, but if you ever need to get in contact with the office.. Dont bother. You can call at any time of the day and they wont answer. You can put work orders in to have things fixed and it takes weeks. Ive had things fixed and it breaks or goes out again in the next week or so.If you want to live in a place were you have to fix and deal with everything by yourself... This is the place for you.Only great thing about it is that its a cheap roof over my head for now.

BED BUGS AND MORE. Since starting my lease in February ive had nothing but issues. If you want anything fixed be prepared to wait over a month, I havent been able to use my Washing machine THAT I PAY FOR since before August and I still have not had the issue fixed. Was told AFTER signing the lease that they had problems with bugs and I had bed bugs for the first time in my life shortly afterward which was disgusting. Not only that but the pest control worker is EXTREMELY DISRESPECRFUL Be prepared to randomly have to gut your entire house and leave the premisis 4-6 hours at a time on a 48-hour notice or pay the penalty of 200 plus dollars. Which is beyond inconvenient when you have a 2 year old. DO NOT MOVE IN HERE.

Bell Cove Apartments offers free pest control weekly. Great location, friendly staff and upgraded apartment homes!

Currently live here. Will not renew my lease for the following reasons. Consistently my rent is incorrect, i have to make sure every charge is correct before I pay. Maintenance is understaffed sometimes, they are awesome guys and dont get enough respect.Cats-everywhere. Sleeping on my car, scratching my paint. Other dog owners dont like to pick up their dogs feces despite having plenty of bags nearby.Hordes of teens- Randomly roaming the neighborhood being loud, annoying typical teens.Gated community-Sometimes it is. The front gate is inoperable around 60-70% of the time. its noisy slow and pointless if it just stays open all the time.Useless management-I guess we just got a new owner. Did some improvements but also jacked up my rent to the point of I dont want to stay here anymore.Prices-Rent is going up to the point where it just isnt worth it. Ive already found same priced 140+sq ft and +1room in a nicer part of town with more benefits.Advice----Keep looking.

Ive been living at this apartments for 8 months and Ive put in work request for washer not working properly and microwave not working at all, I put the request since march and they havent fix it. I put one star because theres no 0 stars. The manager Alicia doesnt careonce you move in youre stuck with them and they dont care!

Every time I come here I see nothing but junkies and roaches. Don’t let the pictures fool you this place is a dump

You have to do something with The maintenance team you have, they are always running behindEvery time I make a request they will take at least 2 weeks to come and probably they will not fix all the thingAnd when I go to the office they will always say there is a priority for the ac?!!!!! So they will take 2 weeks to visit the apt.!!!!!!!

This place is extremely unprofessional, maintenance is completely understaffed (put a work order in 3 months ago and still havent been fixed), the new manager woman is rude, no body is ever available to answer the phone, and the apartments start falling apart the moment you move in. My partner is living in an apartment filled with mold and a clogged broken dish washer that sinks up the place. Hes put in multiple work orders but nothing gets fixed. WORST APARTMENT COMPLEX EVER!!!

I have lived here for two years now. The office staff is great. And the rent is reasonable for the size of the apartmenta.

IF I COULD GIVE 0 STARS I WOULD.This apartment complex is absolute garbage. There is only one maintenance worker here for the whole complex. Ive put in several work orders over a month ago and it still hasnt been taken care of. I call the office and they tell me they are understaffed..last time I checked that isnt the tenants problem. When you pay rent you should have your maintenance orders taken care of in a timely manner not wait over a month and it still hasnt been taken care of. The front is disrespectful and rude. Have a lot of nerve to raise your voice at me, sounds like the maintenance man is overworked and underpaid. Maybe if the staff earned more than $15 an hour they wouldnt have such sour attitudes. Cant expect much from these low income workers.The apartments are Infested with roaches and other insects. I MEAN INFESTED WITH ROACHES. Dopefiends roam here day and night. My advice look somewhere else!

This is the worst place. Im here for seasonal work and each appt i get is bug infested and full of bad wires. Save your money and find a better residence. New managment is an embarrassment.

This place is terrible. Wouldnt recommend it to a homeless person to live here. I put in a work order back in June 2017 for leaky sink and its August and still have the same leaky faucet! I gave this place one star cause it didnt have 0. Think twice before living here because you will regret it! You have been warned!

I use to LOVE these apartments so much I moved back in 3 months after moving out (had to move out for financial issues of my own). Shortly after I moved back in a new manager took over as Adrian was promoted to another property. Since this happened this place has become a circus. The staff is not only a joke but they come and go like a revolving door with new staff. They are awful and cant keep ANYONE in the damn office long enough to get anything done as the new staff has no idea what they are doing after other staff leaves after just a few months. I would not recommend this property to anyone at this point and I moved out because of awful experiences since management change. AWFUL PLACE TO LIVE

Just moved in about a week ago, and maintenance is pretty worthless. Ive had to fix things myself because they never respond to any work orders. On top of that, theyve started to charge me twice for rent for some reason. Avoid this place like the plague.

This apartment is terrible maintenance sucks it takes weeks sometimes month to get things fixed around here, they have like only 2 maintenance guys for this huge apartment complex, I have a leak in my ceiling that I put a request in last week and even went to the office to report it and its still not fixed it now has a bludge coming from the ceiling now. This is one of the worst apts ever. If I didnt care about my credit I would break my lease. I wish you can give negative stars. 👎🏾

From roaches, to maintenance that left their razor blade in my two year olds room, problems that never get fixed, rude office staff, billing issues, awful neighbors, thin walls (I can literally hear my neighbor peeing-yeah, that thin), water constantly being shut off, pool and spa closed, keys not even working to the pool, the homeless people that come sit on the staircase at night, the drug dealers riding around on their bikes, the old pot collecting water under our AC unit in our apartment along with the mold and moisture in the walls, the dented and caving floors (we are on the second floor), AC that goes out every summer, this place is terrible. We moved in here when rent was 645$ for the 2 bedroom 1.5 bath, I see now they’re charging $1,200 for the same floor plan. It’s laughable. Spend your money and time somewhere else. This place is terrible. I’ll update if anything never changes, but I’m extremely doubtful.

This place was extremely hard to get into for some reason. And when i would turn in paperwork, it was never enough and they wanted more. All these hodden fees kept coming up every time i walked into the office. Note that i havent even lived here a 5 days yet. And now after the lease is signed and all of my paper work is in, they are trying to harass me about my dog. I would NEVER advise anyone to live at this place.

The managent personal and the matianance people have been great and allways helpfulthey were very on top of the situation and good response to my AC problem and also very NICE

DO NOT MOVE HERE!!!! I lived there back in 2011 and it was aweful! One of my neighbors sold Heroin, another sold crack, another sold pot. After a few months 3 squad cars showed up and raided an apartment and started to bring people out of the apartment along with an entire meth lab set up. The next day I went in to the office, talked to management and canceled the lease. NOW, 4 years later... They are trying to charge me over 3000$$$ because they didnt file the paperwork properly. If you live here, prepare to be screwed!

DONT LIVE HERE!!!! I lived here for 3 years and just moved out a few weeks ago. The office staff is never available. They never answer the phone and never in the office. The manager Angel is the worst. The end of December my lease was up and no notification was given to me like it had the 3 previous lease renewals. They always sent me several notices until i gave notice or renewed. They sent me a bill for 3 times my balance because i didnt give 60 day notice and over 1000 if uncalled for repairs. They are also ripping me off on my original. Deposit and not deducting it properly. I have called and emailed over 10 times over the past few weeks and even went to office and still angel nor the district manager Dave has had the courtesy and professionalism to call me back. The repairs they do are a joke. Its not wired properly electriclly and nothing works. Takes forever to get anything repaired and when they do its done bad. I would recommend never living here.

They lie about your rent and they expect you to pay all utilities for the whole complex even for the apartments that are vacant

HORRIBLE!!! It is infested in cockroaches. Staff are rude neighbors are loud rent is OVERPRICED just bad...

Place is the most Nasty place to live in Have tons of Roaches think twice Before moving in especially if you have children.. I regret it

I lived here too with my children, very terrible place to reside, they had hired homeless for maintenance and stole my daughters medications from the cupboard for the longest time I couldnt figure out why my daughters meds never lasted for the whole month, ran into a maintenance man that worked for Bellcove and apologized for taking her medications

They NEVER answer their phones! horrible customer service, Dont know why anyone would want to live there when they cant simply pick up the phone for the past 5 days?

I was told these are low income apartments but I see that they aren’t.

They just dont care for our safety, homeless are just all over stealing, vandalizing , people with dogs dont know how to pick up after them, which leaves deseases for the rest of us

I would suggest keep looking...

My brother lives here this place us a joke way over priced they are liars your rent will go up every month they charge u for the water that they even use do yourself a favor look else where

Love living here ..

Pretty lame that they charge pet rent... 25$ per pet....Not including the 404$ charges of including your pet...

It.s close to walmarts and bus stops

Great please

Me gusta mucho la propiedad nomas que los de mantenimiento Tardan un poco pero el servicio es muy bueno vale la pena

I liked the change