Absolutely loved my stay here. There were points of personal outreach every step of the way, ensuring we had a good experience. Highly recommend it, especially since its so close to the airport (they have a complimentary shuttle). And the best part is that we requested a picture of Nicolas Cage be there for us...and they had it! It was great. My wife was stoked.

Parking is expensive. Everything else is average for the price. $17.50 anytime you leave because it’s just an independent parking lot unless you pay $55 for valet. Oh well :( The rooms look nice though. Just makes it hard to appreciate location if you can’t go in and out without paying each time.

Sheraton Gateway Los Angeles HotelThe Hotel was very clean apparently. As soon as we got to the room we realize that the bed next to the window was extremely dirty, with hair and the on top has something weird very hard spilled. What disappointed. The housekeeping lady came over and she was impressed on how dirty the bed was. They changed the bed right away.They give you complimentary water with free delivery to your room…this was a+++++++ very convenient and helpful with guests.NO BUENO- the parking is extremely expensive if you decide to take the public parking they have behind the building. It Is better pay the $65 for the Valet…. Np choice…I will com back . I do recommend this hotel. I been in multiples hotel in LA and this is one is one of the clean one.We had an amazing dinner at the hotel restaurant. We really enjoy that experience at the hotel.

The kids love this hotel! They had a small but classic swimming pool that the kids enjoy much of our stay here. They had so much fun and it was safe with them because they were lifeguards on duty the whole day. Their rooms were very roomy and had the most comfortable mattresses than any other hotels in the city.

It was my first time staying here for only one night. As far as I could tell, staff were friendly and helpful. Charging outlets were convenient enough to be found on both sides of the bed. Room was overall clean and tidy. Shuttle bus to airport arrived on time. For the right price I would definitely stay again next time.

We will never stay at this hotel again. I stayed here a couple of years ago and most recently this past weekend. The difference was astonishing. Here is a list of problems that made the stay horrible. 1st off mask mandate was not enforced and the hotel was completely booked. 2nd onlyn2 elevators out of 5 worked so forced to ride with drunk unmasked guests. 3rd no room service. 4th escalator broken if trying to escape using elevators. 4th marijuana smoking throughout the hotel so hallways and elevators smelled horrible. Dont stay here with family.

I definitely didnt like the fact that if you leave you have to pay each time 17.00 I can even see if its 17.00 a day...plus there should be a shuttle or extended golf cart to shuttle people to the hotel . Its not a far walk but when you have luggage and kids can be a far walk. I seen a elderly lady fall in the parking lot trying to carry her things. I will definitely not recommend this hotel or come here again. But Im sure I little thoughts or comments are small and Im just a little fish. I guess this hotel isnt for us regular people. Maybe if I made $100,00.00 I wouldnt complain. I guess I expected more spending 243.00.... inorder to ensure my night was quite, and comfortable I didnt mind the cost. Next time I will pass by any Sheraton hotel to a 4 seasons or something.

The best budget-friendly hotel in the city! They had a very fast complimentary WIFI pass than the other hotels I had stayed in before. The connections were too slow and had a hard time connecting and done my job on time. But this hotel had my heart. Even their rooms, they had balconies so I can view the place anytime I want. I love this place!

Guest services very apathetic when I called with a question. Did not seem willing to go one step to help a quest. Seemed most important to them to end the call. Miss the old days when hotels thought of you as a guest!

Great amenities! Food was on point. Their customer service was also excellent. The only reason why I removed one star is because of their pillows and blankets! They were not comfortable at all compared to other Sheraton/Marriotts hotels I have stayed in and for some reason their blankets were itchy. My body was itchy all night! I know it was not bed bugs but it could be their blankets not being soft enough.

Beautiful place to stay. The attendants were very polite and courteous. The hotel was very clean and the bed was comfy! The downstairs coffee shop barista was very polite. I would definitely stay here again

While the hotel still feels a little bit understaffed, everyone was very courteous and kind. The room was nicely appointed, although the carpet needs to be replaced right away. The bathroom feels as recently renovated too. The food at the bar was good and reasonably priced (for a hotel). The rate ($151 + taxes) was the best in the area for this hotel tier. The view from the room (11th floor) was nice. Definitely recommended for its great value.

The room was clean and tidy enough. Amenities were nice. Guest services were not so warm and welcoming when requesting for items needed for the room. Its like they are being stingy about toiletries and water. When housekeeping forgot one thing I asked for, she had an attitude about having to go back for that thing. I would have just let it be and not make her get it but I could not get a proper word in to let her know.

Positive: Roomy . Negative: You can¿t sleep if next door have someone there. Definitely there¿s no isolated. We had drove 16hrs. We still can¿t sleep because next door has people playing music and chatting. That¿s how bad it is.don¿t fool by brand. This location is n

Positive: I liked the available amenities and quick check in Negative: The hotel was not properly cleaned there was trash in the safe. And the didn¿t give me towels. Also they lie about the deposit being refunded. I never got it and didn¿t order anything that would use the deposit. Plus a few more things wrong

Positive: Nice hotel, good price, very close to the airport. Negative: Too many people waiting for a fairly small shuttle to go to the airport in the morning. People standing from front to back.

This hotel is in a very good location. Its close to the airport and decent restaurants. The rooms are also pretty clean. However, they really need to work on handling large crowds. We stayed while a motorcycle club was there, and the place was too packed. All of the workers seemed very overwhelmed. People were everywhere and it was very noisy. There was even a guy there walking up to everyone asking if we wanted to attend his massive party. Also, my family and I were awaken by the smell of marijuana during the middle of the night on our first night there. Apparently, the doors are not that thick because the odor came right into our room. I dont think Ill be returning. It seems like a party hotel and not for families with young children.

Positive: Great that it¿s right next to the airport. But carpet and some amenities are a little dated. Nice 3 star hotel, not really 4 star quality. Negative: Hallways were a little dingy, carpet worn.

This hotel was all about giving excellent customer service! I may honestly say that these gentlemen are among the best at providing comfort and satisfaction. My room has everything I want, and the food is wonderful. I just wanted to let you know what a wonderful hotel this is. Thank you incredibly much!

Positive: the location is about the only thing to note with this hotel in reference to LAX. Negative: well, the website states parking is $30. dont have parking of their own. theres a parking lot in the rear of the hotel which is not in and out privileges. overnight is $17. anything shorter is 2.20 per 15 minutes. valet is $60 with in-out privileges.

Staff is typically pretty accommodating.security is on point and their decor makes for a really relaxed comfortable stay. Rates here are good too. Not too pricy due to location but nice shopping places around though :) pool and jacuzzi are open too.

The valet parking was really annoying when we first arrived we are just trying to do our checkin and insist that we have to move our car. When we are taking our luggage to our room he threatens to call Tow on us when he was the one that put us on the red line. He was really rude. Not something we want to deal with after a long trip.

The hotel is good employees are friendly. I would give them 5 stars if they had free parking. LAX is walking distance Sofi is 2.5 miles away. Parking is $17.00 plus every time you leave the parking lot is $17.00, valet is $50.00...

The most reputable hotel to stay with the family or any business trip. They strive to provide us the best service that exceeds our expectations. From the first day until my last day at this place. I am totally grateful and proud to tell all of my colleagues and co-workers about this outstanding place. Such an amazing service!

The glam and reviews definitely tricked us on this one. The only thing that’s nice, updated and fancy is the entrance and check in section on the 1st floor. After that, once you hit the floor the rooms are on, you get a outdated motel vibe. Room, walls, floors are very outdated and basic, bed is horrible felt like mattress that was worked to the springs then given away.. Bathroom has a mix of both outdated and a little bit of updates but no space for amenities at all. To top it off the price you pay definitely doesn’t make you feel good about what you get.. I’m assuming it’s only high due to the airport convenience and so they can eventually renovate.. It has potential it definitely needs to be updated though. Not satisfied for the price I paid for. If it was more realistic and reasonable I would’ve understood and just had to have taken that L.

Positive: Clean room and friendly check in staff Negative: Check in parking was difficult as front of hotel was full of valet vehicles waiting to be parked. Self parking was a bit expensive and distant from the room. Room had slight smoke scent and airport noise was prominent through the night.

Positive: Beautiful hotel, best location with shuttle service to the airport. Clean and beautiful room. Negative: Hotel has a no smoking policy and yet the hallways smells strong on marijuana, especially outside of the hotel.

Positive: Very clean, comfortable beds. Negative: Valet is very expensive, and self parking is a bit of a trek. The only option for a meal is the bar, and since it was just myself and young daughter we left the property for dinner,, as we felt uncomfortable eating there.

Positive: The hotel was very nice and close to the airport.but the hotel reeks of old smoke smell. I kept my mask on because I couldn¿t take it. Negative: The hotel reeks of old smoke smell. I kept my mask on because I couldn¿t take it. Maybe should consider repainting or cleaning the walls and vents. Will not return!!!

I have stayed here a few times. Staff is always amazing. It is the othe issues that are getting worse each time I stay. The hall ways and our room smelled like up in smoke 2 was in the process of being filmed. Not a smoker so it kinda took away the enjoyment of the room.The bar by the pool does not open till 4. So if you are planning on having a drink while you are relaxing in the warm summer sun, remember its BYOB. The staff was nice enough to point me towards the nearest liquor store. But who needs alcohol when you can get that contact high with your fellow guest!Another point on the bar. No blender! Really! 4 star hotel and no blender!Parking. Well 55.00 for valet! Or parking in the back of the property for 17.55 with NO in and out. I felt a little uncomfortable walking from the back to the front of the hotel, some of the local street residents made me a little Uncomfortable. And Im a good sized guy.So not a bad stay if you are comfortable with the concerns I listed, nice staff rooms are decent.

I am very disappointed, I planned to stay a night at the hotel this September 2021. My brother is a Marriott Employee and a Loyalty Program Member. He had booked room for me under his name and released the required authorization form for me to get the privilege.But when I phoned to enquire about our stay, the guest services said they won’t let me have the room unless my brother is physically present. Also made several unclear excuses to the questions asked. Then what’s the point in offering worldwide international family services for the employees?In addition, I never experienced such issues with my previous bookings in other starred hotels.

Positive: Absolutely NOTHING. Negative: Everything. From the 45 minutes to check in. The room had hairpins left on the carpet and a previous guests hangers and dry cleaners plastics left in the closet. Two unidentifiable pills left in the bathroom. It was disgusting. Do NOT waste your money.

Positive: General ambience and upscale atmosphere. Negative: Security guys were completely unreasonable when checking in and checking out. Forced me to pay $35 to valet the car for a few mins while checking in. The security guy  in particular was very rude.

The hotel is very nice! The staff was very friendly, the hotel was very clean, and it was fairly quiet despite its proximity to the airport. However, what made the experience less than excellent were two things:1. Ordering food from the restaurant involved standing in a line for 15 minutes at the bar, because there were only one person taking the orders and another person making drinks (they were also going back and forth to the kitchen to grab orders). I was overwhelmed just watching them.2. The restaurant menus in the rooms are out of date. So imagine youve settled on your order, and youre told that you must place your order at the bar because placing your order in advance (over the phone) for pick up is not an option. Then, you wait 15 minutes in line to place your order only to be told that your desired item is no longer on the menu and the room menus are out of date. Finally, you only have a few minutes to try to find another item on the menu before the 10 people behind you become agitated because youre taking a lot of time with the only waitress in the entire restaurant. That entire system is a disaster.I also noticed the front desk was understaffed. Theres more than enough stations to remain socially distant.

OK hotel. One food choice w ok food quite expensive. Meeting space barely adequate. Starbucks closes at 2pm during the week, way too early. I didnt feel particularly safe there. Front desk not friendly or customer service based. Rooms ok.

What a lovely place! The view from outside was really relaxing. My family and I had a great time here. Our hopes were met by the service. This is a restaurant that I would enthusiastically recommend to all of my friends and family.

Beautiful spot. Clean rooms. Nice water pressure in the shower.

Positive: Welcoming. Easy access to LAX Negative: Common areas were clean, however, the room smelled like smoke and there was lip stick on a pillow cover¿thank goodness there were 2 beds. Biker group was loud late into night. Staff did nothing.

Positive: Lobby was clean and beautiful. Staff very pleasant!! Negative: No cleaning service, no towels in room. Had to call front desk for toilet paper! Overall very bad experience!! Never stay there again! Restaurants closed! Didn¿t have microwave in room had one downstairs, filthy would never use it, garbage all over.

Checked in for one night to be close to the airport. Was a little nervous on what the experience would be reading these mixed reviews as I am particular about my accommodations not being updated. This review is as of September 2021. Ive had nothing but a good experience so far. The shuttle picked us up from the airport timely. One thing is the airport has a hotel shuttle stop area however you have to look at the shuttle you need and flag it down instead of each hotel shuttle having individual stops.Back to the hotel...all the staff members we encountered upon arrival were nice and helpful. The room was clean and updated. Their restaurant was open but we opted to do a short walk next door at Homewood suites as there is a Subway, Krispy Kreme, and Coffee Bean. They have a Starbucks in the Sheraton but I guess its only open until a certain time frame. Overall I felt good with selecting this hotel and would stay here again to catch a flight. I hope this helps someone else.

Positive: Smelled like weed, got two room the toilet and sinks we clogged. No parking available to guest unless you pay $60 for valet which is half of the hotel stay. We parked across the street in a lot but unable to leave or we would have to pay again! Negative: I didn¿t like anything about this hotel!

Positive: It was clean and had it had different activities within the hotel. Negative: I had a vehicle for only one day while I was there therefore I shouldve been charged for one night of parking. I was charged for three nights and when I bought it up to staff they said I would be refunded but I have yet to receive anything

Positive: Quick, friendly and efficient. Negative: Elevators were not working Thursday morning which caused me to be late. Most 4 and 5 start hotels are cleaning the rooms daily and Sheraton needs to service our rooms as well.

Traveled to LA for work and needed a nice, clean hotel that was near the airport and this was perfect. Their staff was super helpful, rooms were a great size and clean. Overall great experience and would definitely recommend!

This used to be a good business hotel where I could chat with fellow travelers in a relaxed setting. I stayed here probably 10 times in the past.This was my first trip of the pandemic era, and the transformation is huge -- and for the worse.While the rooms, staff, and the lounge restaurant/bar are still very good, the place turned into a magnet for low class people. There is smoking, music playing, loud talking and noises at all hours of day and night. Its almost impossible to rest properly here. In addition, the elevators are a disgrace, and there were even empty cans in the elevator lobby on my floor.While I still like all the other qualities, including the location next to LAX, the main purpose of staying at the hotel is to work and relax, and that cannot be done in its current state. Next time I am in LA I will find a much more expensive place where hopefully not so much riff-ruff is staying at.

Don’t waste your money at this Marriott, it’s the worst Marriott I’ve been to. Extremely slow internet, can’t even work here with the slow internet that constantly breaks down.

Positive: Location and 24 hour shuttle to LAX Negative: Hallway was so smoke fill you could get contact high walking through it. Room smelled of cigarettes smoke from central ventilation I would not stay again Nightclub downstairs is loud lots of people smoking throughout site and rooms

Positive: The incredibly friendly staff made you feel at home. We particularly felt welcome by staff. Negative: Everything was excellent.

Positive: Location and Starbucks. Negative: The first room was dirty linen and did not appear to be serviced. The carpet on the elevators and in the hallway has not been cleaned in years. The carpet needs to be replaced. The rooms are non-smoking, so people smoke in the hallway. Parking is $50.

Takes a long time for check-in, small menu, right next to the airport (convenient, but noisy), tiny restaurant menu. Not to mention the hands-down worst part of the visit: the motorcycle meet directly outside our room. Flying in from New York, we were exhausted by around 6 PM. But, apparently blasting music and revving motorcycle engines right outside of a HOTEL is acceptable. Not a great experience. I woke up at 2 AM and never got back to sleep because of them. Terrible location, bad part of town.Room is fine, beds are decent and comfortable.

Night Manager Bernice and security Ashlyn amazing Rockstars. These professional and awesome people make this hotel excellent. Comfortable nice clean rooms.

Positive: The room was spacious and once I was finally in the room it was a decent experience. Negative: They did not have Valet as advertised so you have to park a couple blocks away. They had riffraff and unsavory characters all throughout the parking lot and general area. The floor stunk of stale cigarettes old Indian food.

Positive: The room size. Negative: Parking wasn¿t good and charged too much per day. One of our rooms had either dried blood or ketchup on the bathroom wall. Cleaning staff came into the room without even knocking to fix toilet and stated they were in a hurry and busy.

Non-smoking room smelled heavily of marijuana. Line for elevators was 20-30 deep all night. The bellmen and front desk had no understanding of the airport shuttle timing. They kept saying it was on a 20 minute rotation but they couldn’t tell you when it last came. There were about 15 people waiting for the shuttle… ended up taking a taxi. Seems like it would be pretty simple to track the last time the shuttle arrived so people can plan around it.

Positive: Nothing. Negative: It¿s not the same anymore. It looks like 1 star motel inside. Hallways and elevators not clean and a bad smell.

Positive: It¿s prohibitory to LAX Negative: It was pretty bare bones

We were there for an event with our 6 year old daughter and had booked an “accessible” room 2 months in advanced. When checking in Front desk person saw that our 6 year old was in a wheelchair, yet still felt the need to ask if we still needed an “accessible” room for our stay. I told him we did, yet They placed us in a non-accessible executive suite, The 600 SF suite was equipped with two air conditioners, but only one of them was working, we called the front desk who sent the maintenance person who walked in and said “yeah sorry, this unit is broken, bad motor, can’t fix it, I suggest you switch rooms”. At this point I called the front desk and asked if they had a comparable room available for us to move into, their response was ”I’ll send the bell hop up with keys to your new room”. While waiting for bellhop we had began packing up all of our items which we had just unpacked before realizing the air conditioner wasn’t working. when bellhop arrived my wife Went to verify that the new room didn’t have any issues before making the trek with all of our luggage and children, As I stayed with the kids the wife walked over to check out the new room and realized that they had attempted to put us in a non-accessible 300 square-foot standard king room. At this point I called the front desk again and let them know that we had booked for and paid for an accessible executive Suite 2 months in advance and that I would like to be moved to a comparable room. The front desk said “hold on” then transferred me to the Director of hotel operations Who informed me that they did not have any accessible suites available. I asked at that point if it would be possible to get us adjoining suites with at least one of them being accessible for showering and toileting purposes of our six-year-old. his response was that they don’t give out free rooms and then if I wanted to pay the difference he could make a new reservation for me. I Explained to him that I was not attempting to get a free room I was looking for something comparable to what I had, I had paid for a 600 square-foot room and he was trying to place me in a 300 square-foot room with zero compensation. I told him if he had another 600 square-foot room available that would be fine but if not I had paid for 600 ft.² and I would like two 300 square-foot rooms. He argued with me that the hotel does not charge by square foot and instead they charge per room and if I wanted two rooms I would have to pay for two rooms at the current rate (almost double what we paid) I challenged his statement by asking him why A 600 square-foot room costs almost exactly twice as much as a 300 square-foot room if they charge per room and not by square footage. The Director didn’t have a response to that question and instead agreed to transfer me to a non-accessible executive suite on the 14th floor. I asked what the difference between that suite and the one that we currently had would be because this suite didn’t seem to be “accessible”, as it did not have the roll in shower, or grab bars as stated on the room details when booking. His response was that it “should have had” the grab bars, And he is confused as to why that is showing as an accessible room if it doesn’t have grab bars or a roll in shower. Additional hotel issues were as followed:#1 the room stated it had a pull out sofa bed- it did not.#2 we were told that we could have rollaway cots (plural) delivered to the room for the children to sleep on- they limited us to one twin cot for two kids.#3 “I’ve been in the service and history for over 20 years and I’m a very understanding person but I also run my business with a strong focus on customer service and doing the “right thing”. When we booked our room it was the SAME price to get two 300SF rooms, vs one 600SF room. when the hotel wasn’t able to provide the room we booked, the tried to profit from their inability to provide the room we had paid for, by charging us for another room.

The place is meh. Hotel staff is friendly and helpful, but cleanliness is a little lagging. Everything is outdated, TV had broken channels, coffee machine wasnt working. All this is fine BUT when you charge $18 for a meduocre unseasonened burger - you better have a 5 star hotel. And this just isnt.

Hotel has really went down hill. Over the years I have stayed here many times before a flight. I sadly will not stay here again. The entire building smells of marijuana. Especially the elevators. Every time we left there were people smoking pot by the front door(which is suppose to be $500 fine). I don’t have a problem with pot but that was a little much. Second issue was the adjoining room was having a party. Wasn’t an issue until we tried going to sleep at 11pm. After a few calls to the front desk it was finally takin care of by 130am. 2.5 hrs to get the music turned down? Needles to say I would never bring children here. So sad to see one of my favorite hotels become a disappointing mess!

Staff is amazing and the facility is extremely clean. I love it!

Positive: Dont know nice room only for one day. Negative: Expensive i wont stay there again $26.00 for fish and chips thats crazy.

Room smelled of smoke. Many times we could smell Marijuana in the room from neighboring rooms. With kids in our room this was a concern.The halls also smelled of marijuana. When we woke at 3am for departure it was pretty heavily smelling in the room of marijuana too.I personally wouldn’t stay here again.The lines to use the elevators were long and the hotel seemed to be packed full.

This hotel was pretty busy when we went. The rooms were clean, the staff was nice and the beds were more than comfy! The only problem was when we checked in and went to grab our bags the police had someone surrounded in the parking lot! We were kind of blocked off until someone helped us get out. So, that was a little scary. The parking lot lot fills up fast you have to park on the street or pay for parking in the back of the hotel.

Positive: I liked how clean it was. Negative: I didn¿t like that it smelled like weed in my room.

Hotel only offers vallet parking for 55$ a day. The self parking they do have is in back of the hotel for $17.55 a day no in and outs. Wouldnt recommend to family that plans to explore LA.

Positive: Upscale compared to the rest of the hotels used during this trip. Negative: Too close to the air port... this was a driving trip not a flight.

Positive: Location Negative: My room was next door to a loud partying group. While security asked them to be quiet they were not. I had to change rooms to get any rest. I had a very early flight, and it was very inconvenient.

Positive: Within walking distance from rental, shuttle bus from hotel provided. Negative: Parking fees. Beware that even if you pay for parking to PARK at the hotel. It¿s first come first serve! It was ridiculous! Why would they allow that when you¿ve already paid for parking and cannot find a spot to park! ¿¿¿¿¿¿¿

Positive: Location and amenities Negative: In evenings, lower staff levels mean longer waits for services.

The Guy at the front desk was very nice! I will definitely stay here again.

Positive: The Rooms were Very Spacious Negative: The needed @ least a Mircowave to cook some foods in room with out going Downstairs near the Bar.... is All I can say about that

It was okay, but it could be better. We expected a better service from Sheraton for the money we paid for, but its not worth it.

Positive: Free airport shuttle and good location right by LAX with nice views of DT from my room Negative: -

Positive: The staff was kind and very friendly. Our room was clean and smelled clean Negative: it smelled like weed our floor had so many kids on it and they was very loud and slammed doors most of the night. The food and drinks was very expensive also for 2 12 oz cans of soda $5.52 is a little rediculous

Positive: I did like it very much as far as the luxurious look inside and out. Very satisfied. Along with the affordability. Negative: Can only say me and my family werent too impressed orr or satisfied with the staff. We werent too familiar with with the area.we asked staff a few times during our stay,where we might find a few places as it only seemed as a bother to ask so they told

One of the worst Hotels I’ve ever been to. First off i paid over $200 a night for 3 nights. There was parking for $50 a night , what a rip off . This place is not family friendly!! I traveled with my wife a 3 kids here and first arriving was horrible, people were smoking marijuana in the parking lot in cars , on the side walk near the hotel entrance . I eventually got up to my room and was hit with marijuana smell everywhere and my room stunk and was dirty. They could even leave a new toilet paper roll, there was a roll with 1/4 left on it . My kids kept asking me what the smell was!!! I asked to be moved to another floor which was better for a day then the marijuana smell came back . The restaurant in the hotel was closed yet no discount on room charge . I will never stay at the Sheraton Gateway Hotel ever again!!!!!

Positive: The hotel, room and check in staff were great. Frequent airport shuttles which was nice. Negative: Smoking policy not enforced. Floors reeked of pot and cigarette smoke. Had to put a wet towel in front of door so the stench wouldnt enter my room. Seems like party animals type environment.

Positive: Nothing this was one of my worst experiences. Negative: Wrong room and staff didn¿t try to accommodate me it.

It was the worst thing ever .No room cleaning in 3 days of stay the lady in the front desk was so upset I had no Idea why. The tub was clogged every time we shower. I went to grab Ice and the hall smell super nasty and the ice machine was gross.

Positive: It was a good location right by the airport and the room was very nice and spacious.

The hotel itself is decent. Nice modern look and the room was nice. Only 2 elevators worked so there was a long line to go up. The lobby was full of people coming in and out, front desk was not very pleasant. The lobby smelled loud, but hey what can you expect its LA. We stayed at the Hyatt Regency last week on our way out and it was much nicer.

Positive: Everything Negative: Everything was perfect. There was nothing I did not like

Positive: The location... Negative: Unprofessional housekeeping workers. The housekeeping staff came into my room with the key unannounced and uninvited when I was inside my room. So unprofessional and shady.

(Mary) the general manager very unprofessional very inconsiderate! sometimes it’s not what you say but how you say it.. I have reservations but my family & I just received confirmation that our mother will be released from the hospital Sunday morning So I tried to cancel my reservations for at least Sunday I spoke to another party that books they reservations and they stated (it’s up to the hotel to refund my money) i’m trying to figure out what the hotel will be losing if they refund me my money (absolutely nothing) my mother been in the hospital for 3 long months But God is good I will continue to be a Hilton honors member I just decided to step out the box Life happens and Somethings be out of our control a little compassion will take you a Long Way.

HORRIBLE STAY. DO NOT STAY HERE!! BED BUGS!!I stayed here last Saturday and my guest woke up covered in bed bug bites and found one on her and killed it. We documented everything in case they need pictures/videos. We spoke to the downstairs front desk and they felt apologetic and said they would send a pest control company to check it out. They said they would reach back out and they didn’t. One week later I had to call them to see what’s going on. Super disappointed staying there. For what you’re paying stay elsewhere.

Absolutely one of the worst hotels I’ve stayed in near LAX airport! The driveway, the elevators and the hallways on nearly every floor just reeked of marijuana. I know this because I literally had to go to every single floor to find a vending machine that worked!Hotel staff look harassed and have difficulty answering simple guest questions. The restaurant is advertised on the website as being open 24 hours...it isn’t. It was closed when I arrived shortly after 11pm,My room was nicely appointed, but my experience with the stench of weed, the lack of a place to eat, the broken vending machines all left a sour taste in my mouth before I even had a chance to put my feet up.Will NOT stay here again and will discourage my co-workers from staying at this dump!

Negative: The pillows were the worse I have ever used!! Said we were suppose to have water, there was none. There was coffee, but no cream or sugar, so could not have any. The parking lot was way in back. Had to drag our luggage quite a ways to get in. Plus

Positive: The room was very nice but for the amount of money paid didnt receive clean towels and parking was 36 dollars a night Negative: Yes on my last night there was a family that party until 3 something in the morning was not able to get any sleep

Positive: Nothing, the staff was rude and inhuman. Told her I will not use their hotel again and she said is okay. Negative: Nothing, the staff was rude and inhuman. Told her I will not use their hotel again and she said is okay.

This hotel was awful, the entire 6th floor smelled like cigarettes! Not just smelled it was like someone on the floor was smoking packs and packs of cigarettes! Our room smelled like someone that smoked just checked out! When we asked to move us, they moved us to a different on the same floor! Not worth the money and aggravation!

Positive: Location, cleanliness and helpful staff Negative: All good

First time booking with Sheraton. Was hoping to get better customer service than 2 stars hotel. Nope, was even worse.

Positive: Clean and Beautiful. Excellent location.

Positive: The room and staff were great. Negative: Only restaurant was Starbucks. And close to airport but nothing else.

Clean, spacious, super fun pool jacuzzi until 10pm. Kid friendly hotel. Check in super easy and professional. Had an amazing time.

The best, clean staff are wonderful and right next to LAX

Positive: The staff was friendly , they help me with my check in,and answered all my questions about , the restaurant was clean, and organized,the food was good ,thanks.

Our flight was delayed. We showed up to the hotel at 4AM instead of 12AM. The front desk said we had to wait over an hour to check in. They gave us no more explanation than the computer is down. They offered nothing to make our time easier. This is terrible. We’re just sitting in the lobby. The front desk person disappeared.

Positive: Comfortable and close to airport with free shuttle

Positive: The rooms are very spacious. Negative: To many people smoking Marijuana all over the place completely sad.