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Brooks-Huff Tire & Auto Centers
1110 Carlisle St, Hanover, PA 17331, United States
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Co
Review №1

I have been coming here for almost 5 years now! They are so very friendly and make me feel like they remember me when I come back! Their communication skills are impeccable, even for a girl, they help to put it in my terms. When it comes to price, they always try to do what’s the best for the client.

Je
Review №2

Came in for a new set of tires and wheel alignment. It could not have been a more positive experience. All the way from setting up the appointment to having the work done, Steve was highly professional and a pleasure to deal with. I highly recommend this business and in particular, this location!

Ch
Review №3

Fixed my air very polite. Called and spoke to use before they did any work and gave us the amount. They even offer military discount. I would highly recommend them. All employees made sure you were happy n satisfied with your service.

Ba
Review №4

We called Brooks-Huff Tire & Auto about tires for our truck when we had a blow out while on vacation. They went the extra mile and went and got tires from another location to be able to help get us back on the road! We really appreciated the service they provided and would strongly recommend their team for your tire and repair needs!

Na
Review №5

The staff is very professional. Everything was explained in detail so I could understand what was done. Will definitely be returning when the need arises.

Ha
Review №6

Repaired my tire and removed screw in 30 minutes. Great service and quoted a great price for new tires. Will definitely be going back.

Ra
Review №7

They were quick and efficient. My car was done for but they gave me the news eloquently and clearly and also explained what they would do if it it were their own car. Would recommend.

To
Review №8

As usual, the service was extremely professional and courteous. Great value for the services performed. I have been going to Brooks Huff for at least 12 years and have all kinds of service performed.. they have clearly explained the details and need. Also, they look out for you as the customer offering all the rebates and discounts available.

Ja
Review №9

The staff are wonderful. Service is efficient. They keep you informed if you are waiting. Always an excellent experience

To
Review №10

Brooks-Huff is a very honest repair shop. Theyre work is excellent and timely, and they treat you and your car right! I highly recommend them!

ke
Review №11

I had an appointment for a wheel alignment, could not be done on my car due to previous modifications. They did however find other issues that needed to be taken care of. A 15 minute job that turned into an hour and a half. All they had to do was switch my tires/wheels around to the correct locations and be done. I feel I was way overcharged for such a job. I asked them to put air in all 4 tires. Went to leave and all 4 were still low on air. Do your research before you take your place to get work done.

Le
Review №12

I came in to pay for a previous service that I agreed to pay for someone else. I also needed additional service but was told that they could not help me at this time. Saying no to service, I do not understand. I will not be using them anymore. I will find someone else who is more reliable.

Te
Review №13

Great service. Quick and thorough.

Ma
Review №14

Got my Jeep inspected. They did a good job. Didnt try to charge me for anything extra but let me know some things to keep an eye on.

Fr
Review №15

Professionalism all the way from the ease of scheduling to the service and check out. I will use this business for all of my vehicles service

Ti
Review №16

Great place to deal with. When arrived they said they were busy and didn’t know if they would fit me in. They were able to fit me in and got it done in done very quickly. Great place to deal with will return for sure for anything else I need done in the future.

Ja
Review №17

Very good service, but they will badger the hell out of you, about everything you didn’t ask for. I think they would sell you the floor mat if they could. Give it a break. That’s my only issue.

le
Review №18

Being new-ish to the area, I wasnt sure where to go for truck service. I pulled in one day to this establishment to get my tires checked, and Steve was so friendly, got the tires up to pressure, and refused a tip! So, I came back when I needed more than that.My truck is 14 yrs old, and had sat awhile before we bought it 10 yrs ago. So, every year something else freezes up. Still cheaper than a car payment, and I love my truck. So I went back to Brooks-Huff to get my oil changed and tires rotated/balanced, and asked them to check the steering, which had been tight and creaky as of late. Yep! Frozen shaft in the steering column, AND my emergency brake needed repair. What I liked best was how Mechanic Steve explained exactly where the issue was, what parts would be needed and why, and how he would fix the problem. That is a rare and woman-friendly thing to find in an auto repair business.So everything was fixed, the price was more than I had planned of course, but reasonable. I will definitely go back when I need anything for my vehicle.

Ia
Review №19

Scheduled the appointment for my wife’s annual state and emissions inspection with Steve. He was prompt and professional on the phone during the process. My wife had a great experience, felt comfortable with the team there, and has every intention to return!! Fair pricing, excellent service, and easy scheduling!! Thank you!!

Ru
Review №20

Ive been going to and referring my friends and family to Brooks-Huff for 2 years now. They always welcome me with friendly smiling faces and pure courtesy. I have never felt so at home in another business before. They provide excellent work and a reasonable price for high quality tires. Even the mechanics are friendly and will go out of their way to show you anything that might be a future concern right there in the shop. As a mechanic myself i greatly appreciate that

Sa
Review №21

I pulled up on a Friday evening and had a tire that was leaking air. It ended up being the sensor and needed to be replaced. They took my vehicle in, gave me a price, and had the work done in less than 35 minutes. Made for a great start to my weekend

Al
Review №22

Services were completed on time. They identified items I should be aware of in the near future. Employees were friendly.

La
Review №23

I just adopted a rescue dog. She needed to be to the vet. One of my tires went flat a few days before. Brooks Huff not only made sure to get my car worked on, on time, but they got me out in enough time to get my pup to the vet just in time for her appointment. They kept my dog’s needs in their minds and hearts through the whole appointment. Now I have four safe tires on my car and a pup in great health. Thank you to the Hanover team!

Jo
Review №24

This shop has been great every time I have used them. Fair treatment and respectful

An
Review №25

Hands down some of the best or THE best customer service ive come across.

WO
Review №26

I like to thank the staff at brooks an huff for repairing my truck in a timely manner, An spotting potential trouble an suggesting the required maintenance. Also thankyou for the discounts you offered me at the time of the service.Overall just a great experience an we all know when it comes to cars the expense can be overwhelming! An i appreciate that i can trust a service center not to overcharge me for things i didnt really need. So give them a try if your looking for a shop you can trust !!

Le
Review №27

Great job. I will be using your services again. Thank you for a good job.

Po
Review №28

Chuck & Steve as well as the whole crew here are always professional and extremely knowledgeable which makes my visit more confident.

Ja
Review №29

The staff is very polite and informative. They are punctual have excellent prices and do good work.

Da
Review №30

Very knowledgeable, friendly tire and wheel professionals. Nice clean facility. Manager gave me a discount as well. Would definitely take my car back

Mo
Review №31

Great service! Everyone is very friendly and so very helpful. Highly recommend!!!

Ma
Review №32

Very excellent service. They are thorough in checking all concerns about the cars tires and assembly. Thanx much

La
Review №33

Its a great place to bring your car or truck to. Everybody is friendly and polite and the mechanics are really knowledgeable. I was always out of the shop in no time at all because they schedule everyone just right.

Ca
Review №34

I am very impressed with their customer service. They went above what most places would do. I needed a tire at the last minute and I needed it taken to a nearby dealer and they did it for me. It saved me so much hassle. They earned the five star review.

Sh
Review №35

Very knowledgeable, friendly, and professional.

mi
Review №36

Everyone was super nice! I went here because i had car troubles while driving and dropped in without an appointment or even calling to give a heads up. They fit me in quickly and got me on my way just as quick.

Al
Review №37

They were so nice, explained what rebates I was eligible for and any questions I had. I went in just to get my tires changed and was able to get an oil change and headlight fixed that I needed done. Awesome service!

Jo
Review №38

Professional and knowledgeable sales team and technicians. They will explain options available without using hi pressure techniques to upsell their services. When buying tires, they put your vehicle on the alignment machine and show you a printout of the current status of your alignment. You have the choice whether to pay to have the adjustments made. This was my first time as a customer of Brooks-Huff, but I will definitely return for future tire or service needs.

Fl
Review №39

They were very quick to get my car scheduled and finished since I had a very limited amount of time. Everyone was very friendly and accommodating from start to finish. I would choose their service center again.

Mi
Review №40

I used a Groupon for this visit. Chuck was nice, the place was very clean and they were welcoming. Will go back!

Mi
Review №41

Chuck you are the best. I am always 100% satisfied and feeling safe when I leave there with my new set of tires. You always make me feel as if I was family.

Cl
Review №42

Very good experience getting a new battery bought and installed in my vehicle.C.Shaw

Ma
Review №43

When my battery finally died, I knew it was coming already, thanks to my last visit. I was able to call up and have a walk-in appointment on the spot! My gratitude to Brooks-Huff. New battery works like a champ! ~ Matt Campbell.

Ma
Review №44

I thoroughly enjoyed my visit. The staff was helpful and attentive. The entire process was a breeze. I would definitely recommend this place for auto services and will return in the future.

Do
Review №45

Awesome experience with everyone there. Chuck and Steve are outstanding at their job. Would recommend this company to everyone!

Ca
Review №46

Service was prompt and wait was comfortable with seating area, the facilities were clean and accesible.

St
Review №47

Friendly, professional staff keep my truck in great shape- 20 point preventive maintenance/ safety inspection really shows these guys care about their customers

Ka
Review №48

We have used Brooks -Huff for years. They are always quick to get us in and great guys to work with.

Je
Review №49

They were able to get me in the next day to replace my tires.

Mi
Review №50

Very helpful, friendly and thorough. I know I am getting what I pay for. They always take the time to insure the customer is taken care of and is satisfied.

Th
Review №51

Very helpful and professional services even got a credit card thank you be safe

Wa
Review №52

Very helpful, finished in time I was told. Seems to be a lot better driving down the road.

Sa
Review №53

Extremely friendly customer service. Quick and painless process to get an oil change.

Tr
Review №54

Very polite, helpful and timely in getting my paperwork as well as the labor completed to pass my car inspection.

Ch
Review №55

Very good visit, great service, friendly staff. Highly recommended.

Da
Review №56

Very happy they got my car in pretty fast to get it inspected.

St
Review №57

Fast and friendly, no hidden agenda.

Wi
Review №58

Nice place to get estimates as you need to make auto decisions...Help is in side...busy place which is good...

St
Review №59

At this time I CHOOSE to keep my opinion on social media private about the Hanover location.

Gr
Review №60

Very happy with the service.

Ly
Review №61

My vehicle didn’t pass inspection, & they didn’t even give me the paper that told what was wrong on the vehicle. 😡

Er
Review №62

I had to make another appointment for alignment.

Ca
Review №63

Awesome job fast appointment

ga
Review №64

Excellent job in and out quickly 👍

Ji
Review №65

I arrived with no appointment for an annual inspection. they got me right in. In about an hour and $50 later the car was ready to go with the recommendation that I consider replacing a tire or to soon. (What can a person expect from a place that sells tires. Lol.)

Me
Review №66

Superior service, polite counter man, and done within the time they had given me. I would highly recommend the shop in Hanover, PA.

FE
Review №67

Great service

Ma
Review №68

They got me in and out in no time!

B.
Review №69

Quality service and good prices.

St
Review №70

Good service, timely service, good interaction with staff

Br
Review №71

I always bring my car here for service and have used other Brooks Huff locations for years as well. The desk staff is friendly and I trust the place with my car. I would recommend anyone with tire or maintenance needs to this location anytime!

da
Review №72

Trustworthy place to get inspections and maintenance work done without an appointment.

Ch
Review №73

Very slow service and space cadets for employees. My review is based on three separate visits. On all visits I waited several hours just to have a couple of tires changed out. Paperwork forgotten about, didnt know how to use the register, didnt know how to print out an estimate and broke parts. The final straw for me was today. I took two wheels in to have the tires replaced. when they brought me my bill they handed me two of my center caps with all the tabs broken. When I told them they werent like that when I brought them in he just looked at me. No apologies, no explanations and no offer to replace them. I will not be going back.

Da
Review №74

Terrible experience. After waiting over an hour thinking they were replacing my tires, I was informed that only two of the new tires arrived, and it would be one to eight weeks before the other two arrived. Will be going elsewhere.

Ma
Review №75

Honest and low prices.

Co
Review №76

I took my vehicle there for annual inspection and of course they found multiple problems. Rear brakes. After picking up my car my tire pressure light was constantly on. Took back and was told I needed to spend another $108. Got the manual and reset and the light went out and hasnt come on since! Dont trust this company

Ph
Review №77

Very good service ! Love my new Goodyear Tires!

Ed
Review №78

Got from them a tire 3 month ago and according them they dont keep records for that long. Not very honest people.

Wa
Review №79

Very nice people to deal with.

Ja
Review №80

Staff was very friendly

Je
Review №81

Good mech.

Sh
Review №82

Very professional , clean waiting are with television and free coffee and water .,

Ni
Review №83

Great group and service

Jo
Review №84

Lack of help.

Jo
Review №85

I have used Goodyear for all of my car maintenance and repairs for over 35 years. I moved from Maryland to Pennsylvania in July, 21. This was my first visit. I am very satisfied with the service provided and my experience.

Information
17 Photos
85 Comments
4.1 Rating
  • Address:1110 Carlisle St, Hanover, PA 17331, United States
  • Site:https://www.brookshuff.com/
  • Phone:+1 717-632-7706
Categories
  • Auto repair shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:7:30am–5:30pm
  • Tuesday:7:30am–5:30pm
  • Wednesday:7:30am–5:30pm
  • Thursday:8am–2pm
  • Friday:Closed
  • Saturday:7:30am–5:30pm
  • Sunday:7:30am–5:30pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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